I was helped by Andrew at Row Furniture with the purchase of my couch and Shay helped me with the purchase of my beds and dinning room set and then Lezan helped me with the purchase of my mattresses. I am very grateful for such an amazing team at Furniture Row! I will refer this company to close friends and family because of the great quality of furniture for a really good rate and especially because of the excellent service from all three of the sales associates. Thank you again. I am very pleased with all of the furniture. I am one happy customer.
Came in to look for a set of sheets. Alondra was very helpful and got me exactly what I was looking for. While I was there, decided to shop around for a new bedside table lamp. I spoke with Cassie and she helped me find the perfect fit for my new bedroom suite. The team here at Furniture Row is top notch. I highly recommend them!!
John was very helpful and the selection was good. Slow jams playing in the background to boot. Good stuff
We were lucky enough to work with Trevor today. He got us set up with a new couch and end tables and shared info about a great protection plan they offer to keep the furniture in good shape. He was also able to help us get them delivered to another state. Trevor went above and beyond to make sure we got the best deal and we’re satisfied/comfortable with our purchase. We would absolutely shop here again after our experience today.Thanks Trevor!
Everyone was helpful and friendly. The sales associate was so patient and had lots of good advice. There was no pressure to but anything… just lots of suggestions and time to think it through. It was a great experience!!
Hannah wasnt great! Im sure we made her job easy because we just walked in and said Ill take it! But she was very welcoming and helpful, no pressure and let us take our time and ultimately hooked us up on a great deal!
All of the store personnel were friendly and helpful. They left us to roam around as we wished without disturbing us but were always nearby and available to answer our questions. Checkout with Shea was fast and easy.
No selection yet. The ships havent unload. Cant wait till they do.
I had a lamp that I had bought from Furniture Row about 4 years ago.It got broken and I needed another matching Lamp.I called the store that I originally had purchased it from and was told that it was discounted!Luckily the manager at the store on Parker Road Quincy looked up my old file was able to find me another one at the store in Lakewood, COOnly three left in the entire company!The new Manager at the Lakewood store was super friendly and even helped me out on the price since it was a floor model.And she even wrapped it up in Bubble wrap! Outstanding service and Happy Customer!
Update: The broken furniture was replaced only for them to brake another part of the bed that was not previously broken. This is now two times the installer has broken our furniture. Could this be any worse?I would not recommend this store. I think other furniture stores have better customer service, return policies, and delivery. The furniture got scratched when it was delivered. The table we got is not going to work out and they have no return policy. Unless it is custom, all other furniture stores do. I will not be shopping here again and recommend others to look for other options.
The team was incredibly helpful, patient, and kind as I wandered the store looking to make my perfect purchase. I ended up with a table that worked at the right price! The store manager was amazing!
The sales clerk was outstanding! She was all alone but she did it all - removed large heavy picture from up high on the wall and equally heavy mirror, I couldn’t believe there was no one to help her. She did all of this while flawlessly researching the price and availability for a piece another customer was interested in…
I had a wonderful experience working with Shay! I came in super frustrated because I had gone to a million different places and a million different websites and simply could not find a dining room table that would work for my space. Though they didn’t have anything in the store that would work, he did find me an excellent option through the website. He was patient through all of my questions and back and forth, and took the time to listen and even look at the pictures of my dining space to give me a legitimate opinion on what would work/look good. I purchased what looks to be a beautiful table, and I’m excited for it to come in. Nobody anywhere that I had gone previously was as helpful as he was. 10 out of 10, would absolutely recommend!
Very good shopping experience. Mallory at bedroom store was very helpful finding the Cortez group. I bought a nightstand. Only drawbacks is I wont get it until December! Thanks Mallory, for all your help!
Top notch selection and service at Furniture Row in Lakewood! John was so helpful in helping us select our bedroom dressers, and simultaneously let us in on all the cool spots to explore in Colorado as we are new to the area. And Shay patiently helped us choose the perfect sofa, checking in on all the styles we were considering. I really appreciated each of their friendly nature, and relaxed vibe that didn’t come across as pushy at all. The buying experience at Furniture Row was an A+. We look forward to returning for our other furniture needs!
Trevor was AMAZING. Very pleasant to work with and extremely good with design! I will definitely be visiting Furniture Row for future furniture needs.
I forget her Name . Hanna ? was very helpful.She was very appealing, well mannered,I was a sales manager for many years.I know a salesperson when I meet one.Furniture Row has been helpful before in our purchases. I always get a professional, good management trains their staff well. Thank you for our purchase past and present.Please update us on our purchaseThank you Clyde and Linda
We were able to explore the showroom at our own pace and when we had question/ready to purchase, Cassandra was there to help and get us what we needed.
Very friendly and helpful staff. They have a great selection! My wife and I were finally able to find a couch we liked after visiting several furniture stores!
Prices given to me via text, were only ‘good for that day’ June 10th but it wasn’t indicated on text that the price ended that day. Today, Hannah said it was an extension of Memorial Day sale. Which we were in the store on Memorial Day and the prices given to us on that day were different. So not sure what the true price is. I truly hope that this is not an indication of the quality of the furniture. The reviews were pretty good for this sectional, I’m counting on that.
We came in looking for a dining room table. This showroom was beautiful and roomy. Julie came up to us. And answered our questions. Then I found the table!!!!! Beautiful. We got it paid for and the details about keeping the furniture like new plus it was on sale!!. Julie was very pleasant. Now we cant wait to get our new table! Thanks furniture Row!!!
Excellent selection, beautiful and diverse pieces of good quality, and an absolutely zero pressure shopping experience with excellent customer service - thank you Scott Robinson!
Pleasant sales lady great service!
I purchased a chair 10 months ago. Although it was very comfortable, the fabric did not holdup. I was given store credit towards the purchase of a better quality chair. The store manager was most helpful in this transaction.
Julie was amazingly helpful and greeted me right when I walked in and let me be! I liked that she was not pushy! Job well done!
Steve helped me find a great mattress and some incredible pillows for $10 a piece! They are so comfortable and apparently at one time the doctors #1 recommended brand! Steve and Ryan packaged it up quickly and I was on my way. Even learned how to sanitize my own mattress! Steam cleaners are the best. Thank you!
Good service, Trenda and Christian explained everything in detail and answered all of our questions. Good people to deal with.
We got a fair price for the bedroom set we bought. Also, the manager Scott gave us a heck of a deal on a queen head and footboard. He was very easy to deal with and was not pushy whatsoever. We would come back here to shop just because of his calm and inviting mannerisms. Thanks Scott!!!!
Professional and knowledgeable sales staff. Appreciated the absence of high pressure sales tactics. Salesperson Julie Schaus was very attentive to our needs.
Great job on the delivery and set up of my son new bed. Very professional and right on time. Thank you.
I came to location today with an unusual request. Last spring we came to store to buy a couch for l our home. Put 200 down and was going to pay it off on my next paycheck two weeks later. Bam Covid and I lost my job.Being there only 1.5 months no unemployment. I am moving into new home now and new couch will not work in New space. They allowed me to put my 200 toward a more expensive couch that works for my new home. Paid in full. Again due to pandemic have to wait til November. Out of stock but worth the wait. Exactly what we were looking for. In the mean time will use my 20 yr old couch we also bought at Furniture Row. Recommend highly.
Side chairs are great quality at a very good price.
After looking for a couch since November, 2020, I was delighted to find a beautiful, high quality couch that I dont have to wait 18-26 weeks for. Trevor was very knowledgeable and professional.
After going online and other stores whocouldnt be bothered to pay attention to our needs we went to Furniture Row. Cassie was friendly, polite, listened andlead us right to a narrow end table with a drawer that not only met our needs but had a little door on top hiding USBports! Best of all we saved over $150!!
The team here at furniture tow was amazing in helping me with an order I needed quickly. We were able to send a text during the stores closed hours. They responded when the store was open. Followed up and finalized everything with a call. Such a great help and quick service.
They really are affordable and the selection is very good and I enjoy walking around and checking out the different styles
Our experience was great. The sales person was helpful and helped us get what we wanted. The sales person was very knowledgeable about the products and answers all of our questions.
Friendly and helpful. Nice selection
Scott at the Lakewood store provides A+ service. No pressure, hassle free…he solves problems and makes things easy
Trenda was great! Very helpful and fast to help us pick out what we wanted. Was honest about what ones were nice to help us avoid sitting on every sectional.
Great selection of sofas. Store well laid out and easy to shop. Actually went to buy one Id seen online, but changed my mind after seeing the rest. Hannah was very helpful without being too pushy. She explained the sale savings to us. Since we saved $100 in the buy more sale we got the 5 year leather protection plan that comes with free leather cleaner, conditioner and furniture polish and glass cleaner for the next 5 years. Great benefit and exceptional value.Looking forward to my delivery in a few weeks.
The manager was extremely helpful, and customer focused. Great experience! Will definitely return to this store for my next purchase.
Christian the manager of this store has the worst customer service I’ve ever encountered in all my years of trying to buy anything. I’m dumbfounded by the level of incompetency this man has. I cannot believe anyone would put him in charge of anything that has to do with customer service I’m just appalled at the way they’ve handled in order of mine.
Nice place, really nice stuff, clean, friendly staff.
We started at the matress store. The customer service was excellent. Chad recognized we were just browsing, and have us our space. He then recognized when we were getting serious, and jumped into action. He was transparent in the sale and provided us with several options based on our needs.We went up to the furniture store to complete our set. Travis also recognized our comfort and was able to direct is confidently and professionally. We were extremely happy with our experience and incredibly excited about our new bed set.
Julie was amazing! We needed to upgrade our dresser as we finally grew out of ours. She was acceptionally patient as we shopped and answered all of our questions. She explained the drop off process and what to expect. We felt very confident with our purchase. I cant wait to see our room when its all put together!
No hovering sales person but Trenda was there when I was ready and was knowledgeable and helpful.
Blanca was an absolute dream. Its sometimes very difficult for me to visualize what I want my space to look like, but Blanca went above and beyond to make sure I was able to see all my different options. I think we looked at almost every sofa and end tables in the store. I felt so valued, and loved how she took the time to find the right fit for me. Everyone needs to go and have a buying experience with Blanca!
Great customer service. Unfortunately, I had an issue with a table and Scott and John were quick in helping me fix the issue. Really appreciate their help and service.
Sales associate was not pushy and didn’t follow us around like I have experienced elsewhere.
Trevor was great! Quick and easy!
Chad was friendly and extremely helpful! He set up delivery that worked with my schedule and sent a link to purchase a coordinating chair. Thank you for making the process quick and easy!
Sales person was accommodating and allowed me room to make a decision. No high pressure sales or up-sale tactics. I have made numerous purchase from furniture row. Practical styles at affordable prices. I buy confidently here. Thanks FR!
My experience was great today! So easy and painless and the manager Steve was so nice and helpful.
I have purchased multiple pieces of furniture over the years from Furniture row. We just purchased a new bedroom set for my child. When I was in the store the associate Olivia we worked with told us the set was very heavy and recommended that we pay for the install. We said no problem, since it was a large investment we said we would think about it and call back. I called back a few days later and placed the order with their secure credit card payment. I only received a credit card receipt so I assumed everything was good. A couple of weeks later I received notification that the furniture was in and would I like to schedule delivery. I said yes. The day before I called to see what time they were coming and they said it was scheduled for pick up. The manager term was able to get us on the schedule and I mentioned that we wanted set up also. He said not a problem. Then the delivery “boys” come to our house and said they are unable to bring the items upstairs without signing waiver that if they do any damage they are not responsible. They said it was to have. I called the manager Travis at the store and he was unwilling to help or provide any type of customer service. Needless to say my husband (who has a bad back and has had surgery) and myself has to carry and assemble all the pieces. We got it together but not until midnight. The quality of the furniture we received is okay not great for the price, but the customer service is why they received such poor marks. Also before scheduling the delivery I had mentioned we had an old house and wanted a professional crew. That is not what we received.
I had a wonderful first time experience at furniture Row. My sales person Mickaela was professional, knowledgeable and gave me a high-quality experience!! I bought an amazing couch with a beautiful rug for a very low price I recommend them highly!
The movers were absolutely amazing!!! It took them FOREVER to get my couch up my narrow stairwell but they were relentless! I couldn’t be more happy with their service! 10 stars!!!
My husband and I went to furniture row browse area rugs and coffee tables. We didn’t realize that there were two different buildings for those items. No problem. We found what we wanted, the salespeople at each were super helpful. Our purchases were combined, even though we bought things at two different stores, so we qualified for $100 off. We went home happy with our purchases. It was quick and easy.
Salespeople are terrible and unwilling to help with anything. Its amazing this place is still in business with salespeople with no desire to make the sale. Walked around without help and only bought something because my wife had to have it. Will not return...Update: was reached out to be some friendly higher ups who assured me my visit was an outlier and promised a better second visit. Ill give them a shot again next time.
I purchased a recliner that I had tested and loved at the Aurora location. They unfortunately were out of stock so I purchased the chair from the Lakewood location with the sales person Anna. She let me know the chair would be coming in two boxes and we had planned to put it together ourselves after delivery. Anna forgot to schedule the original delivery so I had to wait an additional four days for the chair to be delivered. The chair was finally delivered today. It came already assembled, with scuff marks all over it and plastic tags where the price tag was attached as the chair that was brought was an obvious floor model. And what’s worse, when the chair was plugged in it didn’t even work! I sent the chair back with the delivery drivers and called the store immediately. Anna put in my customer notes that she talked with me and let me know that I was purchasing a floor model. This was a complete lie! I have a brand new baby at home and would never purchase a floor model during Covid. I am absolutely disgusted that they brought a dirty chair from the floor in my home with my three week old baby and Now I have to wait up to 10 days for a refund! What a complete disappointment! It’s was a shameful experience to be lied to and sold something that I never would have purchased all in the name of somebody getting their commission. Terrible customer service I will never give this company my money.
Friendly place with sales consultants. Phoebe at the Lakewood store did a great job of showing options to us and then giving us some time to walk the showroom and then meet up with us later. No pressure just good sales skills.
Excellent service and very patient!
The salesman took the time to look up some chairs we had that they quit selling in the color we had and found a couple in another store in Colorado, not many sales people would take time to do that! Most sales people would just say they dont sell that anymore. We have always had good experiences with Furniture Row!!!!!
Great selection and salesperson Chad was great. Checked us out quickly and helped us bag up our purchase in case it rained.
Buyer beware - Furniture row has a no return policy. We bought a piece of furniture and did not unbox it. Tried to return 3 days later only to find out the policy. Wish I would have read reviews prior to shopping there.3 stars is for the service.
We were treated very well at Furniture Row. I was impressed with how many items were in their showroom. Lots to choose from.Very knowledgeable sales rep.
My 20 year old sofa that I purchased from Furniture Row needed to be replaced so I went back to them for my new one. So glad I did! I wasnt able to go to a Furniture Row location to make the purchase so I picked out what I wanted online and was able to make my purchase and payment through them via text. It was amazingly easy and fast.
Julie was great, friendly, and took the time to help me measure our pieces. Thank you.
Staff were great to help us find exactly what we needed. Quick and efficient
Excellent experience! Just moved here from Pa and looking for contemporary furniture. Scott was very helpful in picking furniture and informing us of what was available. We were able to have the furniture delivered the next day. The delivery service was professional and friendly. Wow! I am pleased with our decision on this move to Colorado! Not only is this state beautiful but the people a friendly too!😊
Chris, and Travis provided excellent customer service, bought 5 great dining table chairs, at excellent price. Thanks Chris and Travis for excellent customer service.
While I cannot comment on the furniture as it has not been delivered yet, the buying experience was very easy. What I saw on the sales floor looked nice and was comfortable. Sales people were very helpful but did not hover. I had lots of time to look but got my questions answered promptly.
Still waiting for my furniture I purchase back in February 2021. Supposedly back order 3-4 weeks. It’s been 4 months now.
Super helpful and friendly service.
It took a while for someone to come over to help us, but once I caught Zanes attention he assisted my husband and I in a professional, attentive and polite manner.
Cindy was extremely helpful, knowledgeable and an absolute joy to work with. So excited for my new couch!
Very friendly and informative staff. Bought a couch and a loveseat with ease once they knew my dimensions I needed
Worked with the very helpful Brad in picking out a sofa for my new spot. Brad was great on the phone, and better in person. He lugged out the sofa and helped stuff it into my outback, making everything easier. Thanks and I should be back for a loveseat
Last year my wife and I purchased a sectional couch along with the damage warranty that Furniture Row offers through All Away Protection. We love the couch and are very happy with it appearance and comfort. However it was damaged while moving it to clean behind it, and the damage was pretty bad, a few punctures and pokes in the Vinyl. I reached out to All Away Protection to have them repair it based on the warranty we purchased when we got the couch. We were told the warranty covered any damage other than pet or self inflicted issues. All Away denied the claim saying moving the furniture voided the warranty. And after seeing their reviews, it was obvious they were not going to help. So I called the store and spoke with Brad Sicoli one of the managers to let him know what happened. He offered several options, refund the cost for the warranty or repair the couch. I opted to repair the couch. Within 24 hours I was contacted by Constantine their repair person who came to the house and picked up the piece then returned it a week later in perfect condition. I dont recommend All Away Protection but will always recommend Furniture Row, they really stepped up to make a customer happy.
Had what I was looking for. Great service from Scott. Thank you for assisting me with my purchase. I was very pleased with the process.
High quality furniture and great staff
Cindy was my sales person, she was awesome. I will continue to go back to see what is new. Thank you 😊
Ordered online using the chat feature on their website. Received a prompt response back with good communication from the rep. The transaction was quick, questions were answered with professionalizm. We have done business in past with furniture row and each time have had great service.
Trenda was such a great help!! She answered all my questions and checked in on anything I was interested in so we could keep a clear picture. I was in and out with her help and now my living room is about to have the comfiest, stylish, and affordable furniture!
Cassandra Mosier answered all of our questions, and was very patient, allowing us time at each sectional group. We took all of the information home and made our decision on which group we wanted. We called her back a couple hours later. The price for our choice ended up better than we were expecting. Thanks, Cassie and Furniture Row!
Some great service, and a very nice selection of furniture and cosmetics! The staff were very friendly, and surprisingly helpful and willing to go out of their way to help. Outstanding!
Cindy was a huge help in helping me find what I was looking for. Even with the distraction of my kids and husband changing subjects a mile a minute 😄
I found the furniture I was looking for......yay!Good quality at a good price.Unfortunately, one item wont be available for about a month and 2 items wont be available for 3 months!!
The manager should have explained there was a problem with the pub table I was purchasing instead of having it at thedoor to load and then telling the cashier to have me sign a paper saying its as is purchase. If you decided to shop hereDEFINITELY push for any disclosures! I wont be back!
Very good shopping experience. No sales person hanging on us, we walked around freely. Cassie stopped to introduce herself, asked if we needed help finding anything, let us know that she was available if we needed her, and then let us shop. Superb! After discussing different options, she patiently answered all our questions, and web ended up with exactly what we needed! Very happy with our experience!
Scott was super nice. He greated us and didnt hound at all. Was just there when we wanted to finish!
Roberto was very helpful and friendly!
Very good experience! Scott was very helpful, professional and attentive to our needs.
Lovely showroom. Great staff who helped me get discounts no fluff just straight on customer service great prices . Quality furniture. The time to get the furniture once you order could be improved.
Very helpful staff, answered all my questions, and left happy and satisfied with my purchases.
Cindy was amazing to work with! Very helpful and so nice! Ill definitely come back!
We appreciated the helpful descriptions of the furniture (new and discounted) and the friendly advice about maintenance. Thanks for the great service!
Friendly, attentive, and thorough staff. Buying process was cake. Excellent delivery time and fabulous selection. Chad is my go to salesman!
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