Thank you Jerry.....Dropped my car off, could drive it. Didnt want to damage it. My appointment was 3 weeks out, kia was slammed. So I rented a car on site with Enterprise.Jerry, Service Mgr calls me less them 12 hrs later.My car is ready !!!And under warranty...I cant say Thank you enough. 🙏Thank you JerryThank you KiaThank you Enterprise

Steve and Tim are not your typical sharks.I am a serious buyer and when I knew what car I wanted I called every Kia within 50 miles of my home to have rude salesman push me out further from where I live. Steve was the first person that was welcoming. He took the time to ask me questions to narrow it down to what I was looking for. When a car I had an interest for was sold he called me immediately and helped me find other interests.Very nice to be able to not feel pressured. To get exactly what you’re looking for without having to compromise.

Great service getting us into a car we can afford and financed right away.

Great service all around. The finance guy and everyone else were great, but Joe Romiez went above and beyond to make the sales process great! He answered so many questions from me and ended up getting me a great deal! I will be recommending him and this dealership to everyone.

Great place to get my repairs done. They have a huge waiting room with snacks and drinks and plenty of space for everyone. The mechanics are great and dont suggest unnecessary repairs. I will definitely be coming back to this location.

Eric Watkins was wonderful to work with and a no pressure salesman. In the future if needed I would buy from him again. I recommend him for anyone in the need of a new vehicle.

Did the bare minimum on a recall service for my car, just enough to not get sued I suppose. Car broke down while driving, went completely black with no warning, no lights, power steering or power brakes .. recall was for electrical fuse box.. had a fuse that was blown and even told them about it and still they did not replace.. they returned my car to me with the headlights and windows not working.. wish their service was way better considering with all the recalls Im basically driving a death trap

I didnt feel pressured and I wasnt treated like I didnt know anything. Eric Watkins was honest and open which I appreciate. It is refreshing walking into a dealership that treats you better than family.

This was my last time going there! The place is crowded and no parking available most of the time. Parts department provided poor customer service both over the phone and in person! While one person was nice and helpful the other man was rude and unprofessional! I own two Kias however will take my business elsewhere!

Fast, friendly service. the online options for lease/purchase make everything so much better! only spent 50 minutes at the actual dealership before driving off in our new Kia Sportage. definitely going to use that option for the future!

Had the best car buying experience ever at Folsom Lake Kia!! RC and Andy were the absolute best!! RC quoted us a price for a brand new 2021 Sportage over the phone and when we got there that is exactly the price we paid. No surprises or hidden fees like Elk Grove Kia tried to pull over on us!! Andy was absolutely amazing!! He showed us everything we needed to know about our new Kia and was very kind and helpful! Highly recommend this dealership!!

It was a pleasure working with Tim and RC. Tim reserved Kia Carnival for me and kept me updated about the ETA. When it became available, RC reached out to me since Tim was on vacation and made sure he worked with the finance and keep the committed numbers as they were agreed on by Tim a couple of months back.The whole experience with Kia Folsom was great and I have already recommended my friends to go to them if they want to buy KIA

Thank you to Josh, Drew & Louie in service & the Sales Mngr for all their patience with my continued calls & communication with each other to ensure that the part I ordered was received & handed off to the Sales Mngr for after hours pickup by my Daughter. Thank you sooo much!! You all are AWESOME!!

Andy was so helpful and understood everything I wanted and confidently answered me. He clearly communicated with me and most importantly he was HONEST. I have had bad experiences with other dealerships who were not HONEST. This dealership made everything go so smoothly and painless and I will most likely never go to another dealership again.

It was a mistake to ever bring my car to Folsom Lake Kia. After having had electrical failure in my car of some kind, FLKia has had my car for 6 working days without even registering it in the system that they have and and now tell me that it is going to be a few days before they will even look at it. They REFUSE to provide me any means of interim vehicle putting my job in jeopardy and they have called me three times to repeat the same useless information they have given me. They are so uncoordinated that one employee that calls me isnt even aware that Ive already been called with that information twice before and then when I ask him what the purpose of the call is threatens to refuse me business. I cant speak for other Kia dealerships but Folsom Lake Kia is by FAR the worst service I have ever received and I will very likely sell my car after this just so I never have to do business with Kia ever again. NO to Kia, NOT RECOMMENDED.

Hi I am Batman I been though alot of Dealerships since I bought my car. But I have to say you guys are the fastest team that worked on my car. Keep up the good work.

Had the best car buying experience in years.Worked with Greg Dobbins and Andy.Super value on my Leaf trade in and awesome array of rebates and discounts on my new Kia EV. And to top it off, did most of the process online or on the phone.No grinding me for uos and extras. Couldnt be happier with the process and my new EV!

The best place to take your car for friendly, professional, and fast service. I highly recommend Folsom Lake Kia.

The service advisor was friendly, informative, and timely. I had my car serviced fairly quickly.

My salesperson Eric was friendly, thorough and respectful of my budget limits. I felt no pressure to chose a car and once I did, he worked with me to get a payment I could afford.

Britta was awesome from the start, not pushy or over bearing lol.... she sat with us the entire time even went and filled up the gas tank for us. She has followed up twice since purchase. Go see her!

I have really enjoyed purchasing and using my Kia Niro hybrid small SUV car, and the staff at Kia dona great job keeping it well maintained.

Ben C is the best. He has given my Mom and I awesome customer service throughout the years and this time was no exception. He doesn’t waste any time and is very helpful.

Love it here always fast and friendly service Rudy is the go to guy when I take my car for service and check in fast.

The shuttle service is helpful. The waiting room has good snacks. Customer service is excellent and the service takes as long as it takes. Pricey but expected from a dealership my vehicle was damaged during one service and they replaced it on the house and it looks great.

Kia Steve has sold me two cars now and I cant emphasize enough what a stand up guy he is!! He went above and beyond to help me get the best deal for the best car possible. I highly recommend him and the company he works for! What a great guy!

Nice waiting room for customers. Had coffee, water, snacks and charging stations for every phone.

I’ve never had to try so hard to give someone my money. They made the process so difficult and we’re adding costs left and right. We gave up and bought in Sacramento for cheaper with less hassle.

Put half down on a 2022 Kia Stinger Scorpion addition. Its been 99 days exactly since I drove off the lot and have had both front door handles broken (theyre ordering parts) paint has chipped in numerous of places and over spray is on the car, screen has shut off while driving and what we paid extra for with the rear mats are coming apart. I use my key start and walking up to this brand new car already sounds like its having motor problems! Only one sales person has been in contact with my husband and I, weve asked to talk to a manager for over a month and were totally getting ghosted. Called in today to tell them about the driver side door handle just breaking and RC forwarded me to the receptionist Katelyn and she hung up after I was waiting on hold to speak with the manager...called back, they picked up and hung up. Called again and talked to RC and he was rude and forwarded me back to Katelyn where she never picked up. Now they say they record the calls so hopefully this is true because I wasnt rude actually I was rather nice considering theyre rudeness. I hope these issues can be resolved.

Shane helped us with our car buying experience and we were very impressed. Friendly, cordial and didnt try to get over on us. We are very happy with our Kia and will recommend this dealership to others!

Twice my car was just acting up and both times they got me in, found the issue, got me home and there safely and then gave me a good deal because I keep coming to them for proper service!

Kia Steve was amazing. Not pushy like most salesmen. Quick service. Was in and out fast and cut out the BS. I would definitely recommend this dealer to anyone looking for a new Telluride.

DO NOT BUY KIA!!!ITS NOT WORTH IT!!3 months ago on 4/1/2021, Folsom Lake kia received my new 2020 Kia Sorento for repairs from the result of a collision (WHICH I HAD JUST BROUGHT SIX MONTHS AGO). They sent my vehicle to Toyota Collision center (right next door) which according to Toyota Collision center would take 1 month to be completed/repaired. However, they notified me that they werent responsible for ordering/shipping of the necessary parts needed to repair my vehicle, that Kia Roseville was responsible. Toyota Collision was ONLY responsible for receiving the parts to repair the damaged car.For the first 30 days, my insurance covered my rental. but come to find out my repairs were going to take longer, due to a part being sent from kia damaged and received damaged by Toyota collision center. Toyota Collision also informed us the remaining parts were on back order due to covid, so you would think they would try to compensate their loyal customers in any way they could.That negligence put my car s repair status back a whole month. So I went to speak with Folsom Lake Toyota collision center to compensate me, since the part was going to have to be reordered because of it arriving damaged. Toyota collision center said its not their job to assists us with a rental, that Folsom lake kia should since theyre the ones working with our insurance and ordering/shipping the parts needed to repair my vehicle.So I took the advice of many people working on site, and I spoke with Folsom Lake Kias head supervisor (Doug I believe his name was) to get my issue handled at the lowest level possible. My wife and I, inquired about a rental or loaner vehicle, until my vehicle was completed/repaired.He informed us that it doesnt work that way and that we would have to contact Kia Motors of America to receive assistance. So we did.....And since then Kia Motors of America along with: Kia Motors Finance, Kia Consumer Affairs, Kia Assistance Team, Kia Collections Department have ALL avoided assisting us with solving our problem, (due to their initial negligence)Theyve ALL hung up on my wife and I, kept us on hold for hours on end, kept transferring my wife and I to different departments to avoid us speaking with their supervisors, been rude and said disrespectful things, tried to get us to sign falsified documents.So 3 (almost 4 months later) of rude, careless, and negligent departments, customer service associates, and supervisors (JILLIAN in collections department being the worst!) Im FED UP, with the horrible service ive had to endure over the 3 months, which has caused tremendous stress on my wife and I, especially since we have 3 kids one of which is a new born!So since its virtually impossible to reach the head of these departments ( cause they keep you on hold) So Ive had to leave a review here! To warn others of the horrible service, THAT COMES WITH PURCHASING A KIALong story short, DO NOT BUY FROM KIA! They dont solve issues at the lowest level possible and DEFINITELY DONT solve issues at the higher levels possible! Even in the midsts of a pandemic we cant receive any genuine help from ANYONE!& if you dont believe me read some reviews from Kia Motor finance!!They do not care about helping you!Money is everything! NOT YOU OR FAMILIES WELLBEING!Be safe, & God bless!

It was easy, simple, the person who helped me was very knowledgeable, easy to talk to, very nice, and like how I didnt feel like I was rush. The lady who was there when u check out was awesome. She was patience, knowledgeable, helpful.

Service department is so bad. Big problems in staffing service technicians and service writers do not keep customers informed.

Extremely knowledgeable staff, they listened to our needs, there was no pressure and they proactively advocated for to us find the right car for the right price... A win-win!

Overall, vehicle purchasing experience was quick and smooth because I already knew which vehicle I wanted to purchase.There was a mandatory purchase of Recovr device (Theft device) with my purchase. I wanted to remove from the purchase but I was told its part of the vehicle so I had to pay $795. I called Recovr directly to find out that the fee Id be expected to pay was $100.Two things I did not understand were why this was a mandatory purchase and why I had to pay beyond what Recovr company would charge.If you are purchasing a vehicle from Kia Folsom, remember to add extra $795 in your budget for this mandatory purchase because its not written on the MSRP.

Best in the world to me. Went above and beyond to get my wife and I an amazing deal! Trevor and Kentucky thank you both for the killer deal and a special thanks to Kentucky for being quick on the phone and making sure I didnt get screwed over at the dealership I was at!

Love working with the Kia Team. Always treated very well - staff is friendly and helpful

Highly recommended! Doug helped me with my first service appointment. He was very thorough and professional. Service prices were fair and very upfront. Use the shuttle service to get back to work and returned to my shiny clean car :-) Thank you!

The only reason why I gave lower rating is because of the person who attended me. He didnt seem very keen to entertain me to begin with. I was just there to start my research on the Kia cars and perhaps I wasnt well entertained because he knew i wasnt going to buy anything that day. He did the bare minimum to help me educate myself. Sales is a though job, I get it. Perhaps I am a bit harsh on my review, but that is what I expect from a sales person. I was the only client there, so I didnt understand the rush.

From excellent professional customer service with service reps and employees to purchasing my second vehicle recently with my sales rep (RC) which I cannot comment enough as to exceeding my expectations with KIA vehicles overall are the greatest. Definitely this particular KIA in Folsom is my go to place, no need to look elsewhere.

We bought a brand new Optima from Folsom Lake Kia. Tim worked with us to get a good deal on the car and we were able to get the car for a fair price.What was exceptional in our experience though was the level of professionalism and customer service Tim gave us. I had some requests from Folsom Lake Kia and Tim really went beyond to keep this experience smooth and was also communicative. For this he gets our highest recommendation. I recommend Folsom Lake Kia to my friends and family.

Booked a month out to get oil change done. The guy on the phone sounded like he just woke up or was sleeping.

Trampus and Zach are 2 of the best advisors Ive had the opportunity to work with. Called to inform me of anything that I needed after Nick the service tech did a quick check up on my optima. Ill be spreading the word that Folsom Kia is hands down, THE Kia dealer to visit in the greater Sacramento areas.

Long wait. Two hour oil change and tire rotation with an appointment

Love Folsom Lake Kia. Very happy return customer!

It started and ended with the attention, the communication and the followup by Eric Watkins. Without his involvement from the start I would not likely have worked with Folsom Kia. My involvement with Matt in finance was excellent as well. Most important to me as a business owner is that I felt I could trust Eric and communicate directly.

Great place to go too

Always helpful service team!

Steve Partida is a really great salesperson and works very hard to get the deal done! Thanks Steve.

Job wasnt done completely, had to come back second time. Then they didnt give required paperwork upon completion so I had to come back third time.

Everyone in the service department was very kind and friendly but Rudy was my assigned person and he was so kind and professional and patient with my issue. He went above and beyond to make sure Kia took perfect care and responsibility of my vehicle and whole experience! Although I HATE any type of car problems, Rudy made sure my experience was a good one.

Process was quick and simple! I let Eric know exactly what my guidelines were and he worked with me to find a car! Love my new vehicle.

I liked that the workers were attentive to what was happening to my car and that I was well informed about the time that it would take to get the service completed on my car.

Just great service really easy to make an appointment . Love this dealership than one in Elk Grove. Always never have a problem with them

Great experience!! Eric was super friendly, helpful, and knowledgeable. Best of all - he was not pushy in any way! He asked questions, identified what we were looking for, and provided it.

RC ONeill was outstanding. He was informative, friendly, patient, and offered alternatives that allowed us to make the decision to buy a car. His customer service skills were stellar. We bought a car from him before and will likely do it again in the future. Five stars out of 5!

Joe and Andy were extremely friendly and helpful. Both were real and were not pushy at all. Not anything like the typical preconceived notion of a used car salesman. I got a great deal during the COVID crisis which was well below the Kelly Blue Book listing for fair price. Joe even drove up to my house to deliver my garage door opener after I left it in my trade in. Thank you.

Very professional. They do a very good job.

They delivered the car to me, which I appreciated as I did not want to go to the dealership due to COVID

Fast, helpful, friendly

The service advisers personal attention is exceptional.

I aint got no car yet need my tell u ride

Wish I can give 0 too. They price gouge their vehicles and have no respect for customers. Went in for an enquiry on Telluride and left with a bad experience. You cant even get a custom build without them charging a higher price than msrp and for what ? Vehicle is built in the factory and being delivered after me paying the delivery and destination charges, why should I even overpay to this dealer! Companies should start cutting out greedy middle men like these!! Stay away from this dealership!!

When I called Lake Folsom Kia about my cars engine issue, Van was pretty sure he knew what was going on. Once they got the car and confirmed the issue, he kept me in the loop the entire way. He assured me up front that the repairs were covered by warranty and they would take care of it. Sure enough it was and they did.

We loved how easy it was to purchase our new 2021 Telluride SX without pressure. Our salesman RC was AMAZING!!!

I came in about a month ago to get a routine check and oil change on my Kia Sportage, thought everything was great! That was until today I went in to another auto shop for a quick pre-trip inspection and they let me know that the cap that covers the fluid was open and the oil stick wasn’t even closed and had been sticking way out.. not okay. I shouldn’t have to worry about checking those things after, especially since I’m taking my car to someone who should know what they’re doing and I’m paying that price.

The vehicle was taken at appointment time. The waiting room was clean and comfortable. A thorough inspection of my car also revealed several light bulbs burned out, thank you. Personnel who is willing to answer your questions. Informative, courteous, and professional. My car was ready when promised.

Took my car in for a routine oil change, and it took 3 hours before it was complete. The service department wasn’t even busy, the worst part is people who checked in an hour after me were leaving before me.

Nice dealership.

Trampus has always made sure the quality and service I receive on my vehicle maintenance is first class! Definitely recommend!

Everything was quick, easy and on time. Staff is friendly, helpful and professional.

I’ve bought a lot of cars from dealerships in my life and my experience at Folsom Lake Kia was the most efficient experience I’ve had. Especially, my experience with the salesperson Trevor Park, he was amazing. We even went back and bought another vehicle from him a few months later with my daughter. He walked us around in the pouring down rain to make sure she got exactly what she wanted! I recommend Trevor Park to all my friends and family for any of there new or used vehicle purchases.

Rudy is very easy going, and listened to us regarding the issues weve been experiencing with our car. He was very straightforward with his explanations and recommendations for service.

Rudy is so friendly and Im glad to have found another service place to keep my Kia Soul intact and safe for driving!

I’ve been to going to Folsom Lake Kia since we bought my new Sorrento a year and a half ago. It’s alway easy to get an appointment and the techs & service managers are very helpful and do a thorough job. Highly recommend.

Service was very good.

This review is for KIA Service Department. In September they serviced my vehicle and during the current pandemic had a technician with clear cold/flu symptoms with no mask operating it. Guy rubbed his face, eyes, mouth and then touched gear shift, doors, steering wheel, etc.Very irresponsible behavior.I learned about if from interior video that was accidentally saved on my dash cam.

Great service and people treat you like family 👪

We purchased our second Kia Sorento from Folsom Kia and RC took amazing care to assure we were beyond satisfied. I cant stress that enough. I have recommended this location and brand to many friends and coworkers and will continue to do so.

Jerry and staff was very friendly. Gave me updates and kept me informed with my vehicle. They gave my vehicle back to me washed and all pretty. Very much recommend this place!

Sheldon Walker was an absolute joy to work with. He went above and beyond to help my daughter obtain her desired car, a Kia Forte, at a great price. He answered all of our questions and concerns with confidence and clarity. Highly recommend asking for him if you visit and are looking for a no pressure, kind salesperson.

I love the car I ended up with. They worked really hard to strike a deal at a price I could afford.

Our sales team, Joe and Ivan were remarkable!! Within a year, Ive bought three Kia cars from Joe Romiez. When I needed my fourth one, for my daughter, Joe linked me up with Ivan.Ivan provided EXCELLENT customer service and answered all our questions. He was very knowledgeable on Kia cars.I wont buy a car from anyone else. Folsom Lake Ford/Kia will always be my recommendation for cars. Who else purchases four cars within a year from the same place ;-)

Kia Steve is great! Came in looking for a Telluride. We had a certain set of criteria we were looking for and he was able to make it work. Will definitely be looking here for our next car.

Excellent service department!

Got my new soul! I absolutely love it and they were so nice! Darian was an absolute pleasure to work with! 5/7 perfect score

I found a convenient time, easy appointment. Good price. Easy entry. Car wash.

Rudy in the service shop is great and such a welcoming guy, and so help full! I always feel like no matter the question if he doesnt know the answer hell get right back to me asap with an answer, also Artimeza is such a nice person on the phone and very helpful going out of her way to track a service member down for any questions i had. You guys have a great team!

Great customer service 👍

I love the fast check in time. Also your awesome employee, Van, who takes excellent care of me from checking in my car quickly to keeping me informed by phone of the progress of the work, to walking me to my car at pick up. He is very professional and friendly. I really like having my car washed also, its a great added service. This time whoever did it even rubbed out some surface scratches. Now thats service. Thanks so much

If anyone is looking for a new car go to see RC at Kia.

Randy at Kia Folsom was great. So easy to work with, personable and no pressure whatsoever. Not at any point in the car buying process did I feel leery, suspicious or taken advantage of. I will without hesitation recommend this dealership to anyone seeking an honest dealer and a fair price.

Daryl was great! He was attentive and went above and beyond to make sure I felt comfortable. He followed up after the purchase and asked if there was anything else I needed!

I felt like I was a priority and that my car was in good hands.

I had an exceptional experience buy my Kia Forte at the Folsom Lake Kia dealership. I will tell all of my friends and family to come here. Greg was very helpful and got me in to the best car for my current situation. Steve took the time to help me understand all the new technology in the car. I will be coming back here, every time I need a car. Thank you!!

Fast services n love when my car gey a wash without asking

They have excellent customer service and I give them much gratitude for the way they helped me with a personal problem that they didnt have to bother with in the first place. Such a kind and courteous staff

Our shopping experience was great. The sales rep worked with us to get the car we wanted at the price we were comfortable paying. He was friendly and personable. He was not pushy at all which is rare to find at a cars dealership.