Asking $50 thousand over msrp for a bronco. Yes. That’s correct $50 thousand over asking on a $50 thousand dollar car.Just move on to any other ford dealer.

Thank you Folsom Kia & Ford.Dropped off my car, rented from Enterprise car rental. Located in side Folsom Ford service department.Tasty helped me so much. Saved time from running around to rent a car.Jerry, Service Mgr @Kia fit my car out in 1 day.Update to my computer panel.Had me out the door in no time.Thank you

Unreal, can’t believe the greed of some of these dealers. Supply and demand sure… but to make up a new vehicle 50% because there is limited supply? Thats a shameful, embarrassing, greedy and pathetic practice. This is a great example of what’s wrong with our country now and a great way to see the exploitation.

It took a little finagling to get the price I wanted online (I’m an hour away from the dealer), but our sales rep Nazar was friendly, courteous and efficient every step of the way. Even when I kept harassing him for a couple weeks for a better price, he was awesome. Upon arrival, the transaction was the easiest car purchase I have ever done. No games, no silly charges, and nothing but good fun including the sales manager and finance dude.I’m broke, but it was a great purchase experience!

This dealer is making up their vehicles up to $40k. Buyer beware! They are trying to take advance of every customer they can by stuffing their pockets for no reason. Thats a unreasonable market for any dealer. Business that do this, people need to be aware to stay away from. Now and even in the future. Spend your hard earned money elsewhere at other honorable and transparent dealers. Shame on you guys for doing this.

Having experience as a service writer and a technician at Ford dealerships, I know I can always take my vehicle to Folsom Lake Ford for general to complex warranty repairs requiringHighly trained factory technicians and service writers that fully understand the ever changing technology thus allowing them to deliver excellent and top level service that you would expect from being in the same profession .

Britta Swanson is amazing!!! I was in a car accident the beginning of this month and had to get into a new vehicle ASAP. Due to time constraints I didnt have time to make an appointment. Walked in and Britta immediately offered assistance. Gave her some general specs of what I was looking for and she immediately helped me find all the cars on the lot that fit my needs. Took her time to thoroughly answer all of my questions; as well as point out added safety features since I have a baby on the way. She then helped me through the whole purchasing process. This woman is phenomenal and I highly recommend you seek her out if you are looking to buy a new car! She was patient, kind, and was even able to get my daughter who is normally very shy to talk and laugh. She is outstanding at putting the customer first, and making sure you are 100% satisfied every step of the way. I will be recommending her and Folsom Lake Ford to any family or friends looking to make a purchase. I would also like to mention my interactions with both Joe R. and Jon M. were outstanding as well. It really shows when a company takes care of their employees because those employees then take care of the customer. Keep up the awesome work.- a very satisfied customer.

I want to commend Jojo and Kentucky for their assistance today. I had a problem with my battery and by the time I could make it out there the service department was closed. I was worried because my radio would not turn off and without help I knew it would run my battery down over night (it had happened before). Even though Jojo and Kentucky were sales people, they took the time to fix my problem and showed me how to fix it myself in the future. These are the kind of employees who make a business successful and make loyal customers. Thanks guys. I will recommend you to everyone.

My advisor Jaye is always super straight to the point and descriptive about the issues Ive had with my vehicle. He makes sure I understand the issue and any future issues since my car is about to be 200k miles. The lot porters are quick with getting my vehicle back to me after Ive paid as well.

Respectful communication -Rob was great in helping find the car we wanted and assisted us with the trade in of our other car. I tell anyone looking to buy a Ford to call

A friend referred me to service writer, Bridget Karen. I was highly impressed with Bridget’s professionalism, knowledge, and management of my service needs. She was quick to provide me an appointment and communicated frequently with updates and timelines. Bridget’s friendly demeanor and excellent service makes Folsom Lake Ford my first choice for all my automobile needs.

Great service department. Major operation

I want to thank Joe Romiez, for being so patient with me and my bank through this purchasing process. He was very helpful and most importantly, communicated step by step through the whole process and we got a deal done. If you’re looking to shop at Folsom Lake Ford, be sure to connect with Joe. He’s awesome and we share the same favorite number 👍🏾

Just had a great experience buying a car at Folsom Lake ford. Our salesman Joe R. was really helpful and all around a pleasure to do business with. Buying a car is never a really “fun” experience but him and the finance guy JR made it as painless as possible. They bent over backwards for us and we felt taken care of. Will definitely go back and buy another car from him in the future.

My service advisor Bridgette Karen continues to do a fantastic job taking care of my 6 year old Explorer. She ensures all timelines for service are met and explains any service needs very well. I totally trust her which is so important when leaving your vehicle for service!! Jack B.

Bought a car here 2 months ago......absolute nightmare. Thought this dealership was a cut above. Cant get a post sale question answered... they just ignore you. Recommended by Carpro...... no idea why!!

Kevin Garay was AMAZING!!! From our first meeting about ordering my truck, to walking me through all the buttons & gadets, to following up after my purchase, he was a pleasure to work with. Kevin truley made my experience at Ford great & I really appreciate him!! Oh yea, I also LOVE my new Maverick truck

Hassle free. Courteous. Friendly. No Pressure sale. Our sales manager also helped us get more money out of the lease car we were returning to another dealer.

I tried my best to not edit this reviewBut I had to since they give me so much hard time and being rudeThis review is for the KBB buyer which dont know nothing at allFirst he took my car made me sign all the paperwork knowing that I dont have the title and he promised to pick up the check in couple daysAnd after couple days I got a car from another dealershipThen this gentleman texted me saying that we can not give you the check until we dont get the titleBut I did mention the first day that I just paid off of the car its gonna take a litle timeAnd then he stopped responding to my text and when I called he ignored that tooSince they have caller IDBut went today to drop the title off and get the check. He texted me that I have to talk to my office and see if they can provide a check by tomorrowI went down there and told him can you please check if its readyAnd guess what?The check was ready since the dayd after I sold the car to themHe hold my check for more than 10 daysI am from middle east and the only thing I see is hate he just dont like anyone elseVery disappointed at folsom lake FordAgainThis is for the KBB department of folsom lake Ford

DO NOT SELL THEM YOUR VEHICLE. They will not pay you for weeks. They will pay the bank, take your vehicle and then not pay you the equity. They will say it is because they are waiting for the title to arrive. Meanwhile, the vehicle you sold them will be listed for sale. They don’t have a problem selling a vehicle without a title but refuse to pay the person they got the vehicle from without it. Shady business.

Joe R. was very helpful with the purchase of our new Explorer! It was as painless as possible, and just an all around great experience. We will be returning customers to Folsom Lake Ford, and to Joe!

Service department is very busy however we have always been able to get an appointment within a reasonable time. We have always recieved excellent customer service and will continue to use them as our service provider.

I had to update my review. I had my van checked out with Kendel Ford in Eugene, OR. They found many things that Folsom missed. Worn tire, bad battery, and a new part for my A/C.

Best place to buy a vehicle. No pressure felt, we were able to test drive as we pleased. This was my second vehicle from them (#2 was upgrading from #1), Kentucky was kind and incredibly patient with us. We were able to bring home our family vehicle that will stay with us until the end. Thank you guys for the incredible experience again, would highly recommend purchasing here instead of Future Ford.Thank you from the Hosmans!

Good Morning Public,I am a proud member of the Ford Family. I cant say enough about this dealership, it is such a wonderful experience and so simple to buy a car!I recommend this Dealership seriously guys for your transportation needs !!!See sales person Cesar Marquez

Mark Higdon was awesome! After talking with several different sales people from dealerships all around Mark was the only one who was willing and able to help me obtain the King Ranch Expedition I really wanted. He went above and beyond to ensure everything went smoothly and I was able to do most everything over the phone which saved me a ton of time.

I called to get some information about 2020 Ford raptor the Carfax shows the window sticker on the truck brand new MSRP $62,000 on auto trader the price was listed as $43,000 with some change when I called I spoke to a guy name Jimmy he told me the price is wrong they are going to sell it for $73,000 those people are scammers do not do business with them

Kentucky, our salesman, was very helpful and conversational. Not pushy. Showed us options. Gave us time. Helped us find the perfect fit.

As a woman trying to get your vehicle serviced can be a nightmare at times unless you have been trained or have experience in that area, No one wants to be manipulated!! Unfortunately, I have had such an experience in the past with a Ford dealership in the Elk Grove area.However, I have been working with Jaye Ford at Folsom Lake Ford over the past few years and continue to be provided high quality service. I have never looked back nor gone anywhere else due to the excellence in service I continue to receive.I would definitely recommend Folsom Lake Ford and Jaye Ford for vehicle service and repairs. I was met with integrity, professionalism, and transparency . Thanks Jaye for all that you continue to do!!!

Our new baby. Excellent salesperson

Reasonable prices and a variety used and new. If they dont have it they will help as much as they are able. RC a great worker

The sales process was great... I didnt expect it to take so long. I visited several times and everyone was happy me to allow me to drive different packages of the car.

Huge thanks to the Anthony Civello and the whole team at Folsom Lake Ford for setting me up in my Brand new 2019 Ford Ranger XLT. I can say it was interesting being on the customers side of the table, and seeing exactly why Anthony always does so well. Friendly and courteous, sticking with me through the whole purchase, this it the second vehicle my wife and i have purchased from the dealership. Happy to call myself a Ford owner, Anthony my friend and the team at Folsom Lake Ford Thank you

Thanks Gary. My grandson was a new car buyer and you made the experience a little more pleasant than I expected. No high pressure, good honest information from you. He walked out with a very nice super low mileage F150. Thanks in part to you.

I am very impressed with everyone, especially Kentucky, at Folsom Lake Ford. They respected my time and gave me an incredible deal. I would, without a doubt, buy my next Ford here. There were none of the typical dealership games here. We agreed upon a very fair price without any silly back and forth games. They gave me thousands more on my trade than I expected. I’ve had good experiences at other dealerships but there was always something about the transaction that bugged me. None of that was the case here. They are efficient, fair priced and know how to provide great customer service.

I drive significantly out of my way to use this dealership. Weve purchased at least 6 vehicles from them and I am loyal only to this dealership and their service department. Yet, they no longer provide shuttle service for distances farther than 15 miles. Im very disappointed.I may have to start using Downtown Ford.

Gayle was great to work with and the entire process was smooth with absolutely no pressure

I brought my 2013 Cmaxx in for a door latch recall (03/22/2021) and after the service the rear door still would not open from the inside. I was given paper work that said my car had passed safety inspection on all door latches. When I asked Ford Folsom Service about this upon picking up my vehicle they said that was not part of the door latch recall and I would have to pay $250 dollars to be able to open door from inside, or I could contact corporate and maybe they would pay for it but that could take months

I am a lets get to the bottom line fast type of guy and dont care for negotiations to drag on (Ive purchased a few new Fords in the last 22 years). I would say it was pretty fair experience. I went in not fully expecting to buy but in the end I did. They are a good outfit

Weird place. I bought my new vehicle from Roseville Ford in the Roseville Automall. Folsom, well they lied to me, they tried to push off a used vehicle on me when I told them I’m shopping new only, that was Ben. They refused to accept a reserve to hold the vehicle I wanted, they refused to negotiate on the price and they refused to send/trade the vehicle I wanted to Roseville so I could purchase it there. That’s Joe Romiez and his boss, Scott. Once they found out I was buying from Roseville Ford, Folsom Ford was now ready to negotiate. Oh, and be careful. The used car salesman, Ben, might not tell you he’s a used car guy but he’ll try to steer you in that direction. And yes, they wanted to know my credit score before anything else… weird.

Friendly staff, fixed the car without complaints about what other dealers had done. Looked at the problem, found the solution, repaired the car. You’re awesome

Everyone I interacted with was very professional, kept me up to date on my service, and was very pleasant.

Tom and his team are 💯We had some major repairs on our car and everything was on backorder because of covid (summer 2020). He more than took care of us and did everything he could for us. Incredible experience.Thank you!

Well so far they have proven to be great. I say it like that because I got played around from a Ford dealer in the town I live in (Roseville) I have been happy with Folsom and I hope and pray they keep making me happy. I love them at Folsom Lake Ford.

Always the best service, definitely request Louis Segura for your service advisor he is the best and a Ford enthusiast...

I was in need of help Traded in my Car, needed to get something with a Lower Payment? Anthony Civella was great, listened for my needs and wants helped me negotiate a great affordable monthly price; now saving $100 a Month Thank You Anthony & of course The Kentuckian...Best,

We had our 2020 Ford Escape serviced at Folsom Lake Ford and Jimmy Zerkovich was our service writer. I can say that this is the second time we had our Escape serviced there and like always, we received 5 star service. Jimmy was professional, listened to my concerns and delivered on time as promised with everything taken care of. Thanks to you Jimmy & Folsom lake Ford.

Kwaku takes excellent care of our service.

Folsom lake Ford is a really good place to take your car especially if its a Ford

Baught two vehicles from them. Sales is pretty good and would rate that four out of five. Service dept, not so great and giving two stars. Oil changes even with early morning appointments have consistently taken 2 - 2.5 hours. Always the excuse its a crazy day. Funny because they term the service QuickLane!

Hmmm... the service writer wrote things that I did not say in the repair order, leading to confusion or wasted time. Then, he indicated work having been done that was not including in the technicians notes. The promised status phone call was never made, and the cleaning was half-hearted at best.

Infinitely better than Future Ford Roseville.Luke was very polite and friendly, and he got us out of there in a shorter amount of time than expected.

The staff are very nice and Nate is exceptionally nice and helpful. Operated like a family business.

I went down to my local automall expecting shifty salesmen and dispassionate finance associates whom would sneer at my budget/desire for a reliable used vehicle, to my surprise folsom lake Ford and kia treated me with same enthusiasm as patrons looking for a new expensive car.A special thanks to Anthony for his patience and determination in seeing me leave that day satisfied.

Couldnt ask for a better dealership great place to buy a car what a great salesperson i had Gary Katzs thanks.

This is the [place for selection and old fashioned service in todays crazy retail world- #LoveFolsomlakeFord

I had an appt for a recall Horrible Customer service. Interrupted me every time I tried to talk. TRIED TO charge me 800.0 will NEVER TAKE MY CAR THERE AGAIN

This was our 10th vehicle purchased at Folsom Lake Ford. We will not go anywhere else. Gayle and Joe are top of the line and make the experience a smooth. They will do their best to give you what you want without pressure. You cant go wrong with FLF.

The second time we bought our car here and sent other people several times. All of them were definitely pleasant experience. Joe Romiez and J.W are awesome and they really try to help you.

Joe and the management did a great job! We love our new Kia. We have bought and leased from this store and have always been satisfied!

I have a 2019 super duty and while driving my windshield just cracked for no apparent reason. The windshield was inspected by Ford and was promptly replaced. All the employees I dealt with were curious, and professional. Definitely like this service dept.

I appreciate that both Jim and Jon listened to what I wanted and gave me the best deal, right from the beginning. It was a stress free buying experience.

Service on time & professinal thank you

Having purchased several vehicles here the last few years I can honestly say from sales to service to parts a truly nice experience

I ended up buying a car from Folsom Lake Kia. But they use the Ford dealership for financing. The people at both places were friendly and helpful. They did everything to make sure that we had the best possible deal.

We were able to work out all of the details in advance and the actual purchase was quick. Also, all staff and salespersons where very friendly and I really enjoyed the fall decorations at the dealership. Very warm and inviting.

The team at Folsom lake Ford always takes great care of me and my vehicle

Enjoyable seamless process. Received updates as vehicle was in transit and follow thru was impeccable. I highly recommend Gary Katz and Folsom Lake Ford!

Took my vehicle in for service. One of the issues was the serpentine belt. It was squeaking on my ford explorer (i know it was the belt or something of the sort lol because when lightly sprayed with a belt dressing it stopped). the gentleman at the front desk told me they replaced the spark plugs (one of the services being done) and the squeaking went away. Of course the squeaking is back. No big deal but hopefully you see the point.

I think their website is intentionally misleading. I drove 35 minutes to get there and left in 15 minutes. Buyers please be ware! I think this is there normal everyday way of doing business!

Ive been saving for a Shelby GT500 for years, and Im almost there. There as in... being able to purchase the car in full, with cash. I know the prices, know the numbers, know the options.What I didnt know is that Folsom Lake Ford thinks that an $80,000 (yes, really) markup on a GT500 is an acceptable way to do business. Like, dude. Youre really gonna try to nearly double the price of a car (a very, very nice car, no doubt, but certainly no exotic) for a cash-paying customer due to rarity and also tell the guy We actually wont let you drive it until we agree on numbers in the same phone call?Well, I guess so. And I guess Ill happily take my business elsewhere. Good gracious.

Had a friend go to test drive a vehicle with his 10 yr old son, set it all up via telephone prior to arriving. Upon arriving, suddenly everything discused had changed and he was not being allowed to test drive the vehicle even though he passed all criteria for purchasing the car. He was trying to spoil himself for his 45th birthday and the only reason it seems the manager at this dealership wouldnt allow him to do the test drive was due to his skin color. Absolutely unacceptable and disgusted upon hearing about this. DO NOT PURCHASE from this dealership!!!

It was absolutely great! Timmy Nares my advisor was extremely helpful and informative. It is always a pleasure doing business at Folsom Lake Ford.

I purchased a 2015 Toyota Tacoma at Folsom Lake FordI have to say these guys are the absolute greatestMy sales consultant was ChrisHe went above and beyond my expectationsI was treated with the utmost respect and kindnessFrom the second I stepped out of my car I was treated like a friend instead of a potential buyerI have heard horror stories of how people are treated and to say I was leary is putting it mildlyAs soon as Chris said hi and shook my hand I felt at ease and knew I was in the right handsHe was very patient with me and all the questions I had to ask. He is extremely professionalEveryone greats you with a smile and it’s genuineHe let me pick out what I wanted and didn’t try to push anything on meHe let me guide him around the lot instead of him guiding meI would recommend Chris at Folsom Lake Ford to anyone who is looking to buy a vehicle

Jayce kept us informed about our repairs and timelines for returning the car. He was aware of warranties and services available for us to maintain our car.

Tommy has been helpful, but overall ths is the 2nd time Ive had to replace a clutch and wait for over 4 hours for a diagnostics check, and to be put in a rental car. There is a massive recall on my ford focus se and driving is risky because who knows if the part that gets fixed just doesnt go oit at any time while im driving... Wont ever go Ford again.

Great parts dept.

We just purchase a 2020 Ford Explorer ST from TREVOR PARK at Folsom Lake Ford. Trevor took the time to go over every possible feature and was so knowledgeable! We were impressed. He went above and beyond our expectations. He was extremely patient, respectful and professional! Overall our purchasing experience was one of the best weve experienced, everyone is very friendly and greets you with a smile. The assistant sales manager Kentucky went above and beyond as well. If your looking for a great place to buy a vehicle, definitely go to Folsom Lake Ford and see TREVOR PARK he certainly will not disappoint!

🤗Can’t THANK DARRYL FULLER enough🎉Great guy, Excellent Salesmen, very Attentive and extremely Accommodating! Was just out looking with no real intentions on buying anything...After a test ride and just general conversation, I Drove away overjoyed and my family is very happy with my 2018 Ford Flex☺️This sweet ride is very fitting for me and Darryl never once made me feel pressured to buy and for that I am truly thankful! If you are shopping around for a car, go see Darryl Fuller, Great Guy and an Excellent salesmen🥰

Really clean place, hardworking staff members and good prices. Please check on website before go there for current discounts. I bought a 2019 Ford Fusion Hybrid SEL from them. Working like clockwork. Appreciate their business.

Quick fast and friendly, i took my car in for service and had a wait. So we decided to look at new vehicles. We were approached but not pressured. We found a couple vehicles we would like to test drive, took the drive then proceeded to see what we could do. They looked at our situation and without any further credit dings, they advised us to wait. I feel like that was the most honest and caring out of any dealership I have been in. When I am ready I will be back to get my next vehicle at Folsom Lake Ford.

Very nice new car. Salesman Luke did great job to explain everything. Very patient.Go buy a car from him!

Absolutely horrible! Tried to charge me $2700 for a FAULTY transmission that they KNOW is a factory recall! One they had already replaced once and made MULTIPLE attempts to repair prior. This is fraud, plain and simple! If I could give them NEGATIVE stars I would!

Great place for my car repairs. The service is fast, efficient and friendly. Also a good location. Really nice customer waiting room with greasy coffee a plus.

Easing parking, good product knowledge, no pressure.

I had recently purchased my 2017 CPO Ford Fusion SE at Folsom Lake Ford and had the opportunity to work with Shane Stewart. Shane is a very knowledgeable professional who provided exceptional customer service. I highly recommend working with Shane on your next purchase. I also spoke with Sean Dodge, the E-Commerce Manager, who is also very professional.I did my due diligence in looking at all of the local Ford dealerships and their inventory. I found Folsom Lake Fords inventory to be the absolute best.Thank you Shane. You definitely earned my business and I would recommend you and Folsom Lake Ford to my friends.

Excellent customer service!

Nate and everyone at Folsom Lake Ford was awesome to work with throughout the sales process. Even after the sale was done, I was still taken care of above and beyond what I ever expected.Stand up crew here, a pleasure to work with. I will be back for any Ford needs!

We bought a used truck! Its a 4-cylinder little truck....let me tell you, since moving up here to Auburn CA., and in need of a truck, at the time, there is none to be found! We were lucky to find one at the dealership, but it was about $5,000 more than I wanted to pay....needless to say the guy we worked with was super nice!

Will never buy a car from Folsom Lake Ford, again. My husband and I were approved for a car in February. We signed the paperwork with the finance department who sweet talked us into a fancy warranty plan that brought our loan up by a substantial amount. We drove off and a month later received a call that our loan was denied and needed to come back in to sign for the original loan amount without the warranty. Unfortunately, my husband works international and was unable to sign the paperwork at which point Ford wasn’t sure what to do. I didn’t have a POA and they assured me I could get my Jeep trade-in back. However, they sold my Jeep and because the loan was denied, no one paid off my Jeep loan and I was left with my original car loan, for a car I didn’t own. Though they attempted to resolve the issue by approving me for a different loan, it was no where near the current amount we were originally approved for. This new workable loan was far higher and I’ve never felt more pressured to sign paperwork! I just wanted the value of my trade-in to put towards a loan i still had to pay on for a car that was gone. They refused because there was still a negative balance that needed to be paid before the pink slip would be released to the new owner 🤦‍♀️. They were even willing to have me sign for my husband without appropriate paperwork.They are shady and will do anything to cover their mistakes except own up and fix that mistake.

I was in a horrible deal with my old car and was upside down. A week later my engine blew up. I went to Folsom Lake and they treated me like family. Gary P. Was so helpful and thorough. He made the new car buying process completely opposite of what I thought it would be. Thank you Gary and Folsom lake I love my fusion !

I’ve dealt with the service department and sales and finance so far. The service department has been great, finance okay. In terms of their sales department, my new f150 did not have a bed liner and that was an issue. My sales associate said that I could combine my ford points with his employee discount to get spray liner done for the truck. I’ve contacted that salesperson on multiple occasions in the last two months about the liner with no response. Do not trust what they say, get it in writing. I’m happy with the truck, not the deceitful sales tactics.

There is no good reason why a scheduled appointment for an oil change should take over two hours. I won’t be going back.

Service Dept amazing and very professional.Bridget and Jo - Thank you!

For servicing our Ford, theres only one service rep my family and I trust. Jay Ford has always been honest and straightforward. Jay communicates the problem and options with no pressure. We appreciate his trustfulness and professionalism!

Efficient and thorough.

Wonderful experience..well done Folsom Lake Ford..

The second time i was there and confirming that they don’t have a good specialist for Diesel trucks. They did a service on my truck, replacing engine oil. After i took it from them, the oil level was on minimum. I had to add around 3 liters to do the level. That’s crazy!! You can end up needing a engine after these guys.Good thing i was checking all the fluids before going on a long trip.

The buying of vehicle went great, even though the sales men could not remember basics (truck type, down payment, etc. Basic decency). The problem is after the sale, no one cares!! Call with a concern after they get their money and they wont reply. Greedy clowns.

Wonderful selection, super friendly service, they fight for the best prices around!