I came here because I had to do a oil change and rotation. Service area was amazing! Fantastic communication, and very aware to the needs needing met. Waiting area was great. Didnt wait more then I expected. I will be back. 😁 10/10

Went today for my car maintenance. Friendly customer service. Rod is a very nice guy and accommodating. My car was done so quick less than one and half hour as Rod gave me the estimated time of waiting. This place is nice to go for your car needs.

Bought 4 new vehicles at this store in 2 and a half years. Everything was good until trying to cancel a gap policy which thanks to Roxy in finance became a nightmare. Roxy said she received my cancelation on July 1, when I followed up in September it took multiple calls and emails to find out she never took care of it. The biggest shock was how the general manager Jimmy seemed not to care about my frustration. Jimmy was eager to tell me that its a finance problem and he was wondering why I wanted to speak with him. After I asked for a minute to vent my frustration and ask for some accountability he sarcastically responded with Im here to 8 pm. Apparently loyal customers who spend a lot of money at your store dont matter. Ill gladly spend my money elsewhere. How you take care of your customer After the sale shows your true colors.

Great car buying experience. They helped us buy the car we want at a price we liked. Everyone we met there was very friendly. Will definitely buy my next Hyundai from them.

Drove 2 hours to find the car I wanted . Planned on leaving with a new car, but as the salesman was friendly and nice at first, it soon turned sour when an older gentleman walked up and started looking at the same vehicle I was looking at as I was inside the vehicle checking out everything inside the older gentleman opened up the back door started looking in the car the salesman then turned his attention to that older gentleman taking his attention off of me. After about five minutes of the salesman not paying attention to me or my other parties with me paying strict attention to the older gentleman who just walked up we decided to walk away from the purchase of the vehicle even though it was not the color we wanted we were going to sit down and purchase said vehicle never again will I set foot at Folsom Lake Hyundai

I waited over a year to post this to ensure my rating was accurate.I purchase a new Hyundai ionic in March 2020. The car is great, however, my experience with Folsom Lake Hyundai has been terrible.The sales manager was like a used car salesman and was a bully. Before I signed the papers I asked if they had a different color available and he responded youre really going to ask that now that were ready to sign? What happened to customer service? I felt bullied into making the purchase.Since then, Ive had issues with the service warranty and they have NEVER returned my calls where I requested a copy of the warranty.My advice is not to purchase a car here. Go to Roseville or Sacramento.

These guys were so patient with me. Totally made me feel like I got the best deal and the ease of the purchase was exceptional.

We LOVE our new Hyundai Sonata, and we HIGHLY recommend you ask for Nell when you go there to shop for a vehicle. Nell has got a Wonderful, Friendly and VERY knowledgeable personality, and we dont think there is ANYTHING that he doesnt know about the Hyundais and all their Bells and Whistles.ALL the personnel at Folsom Hyundai are the BEST, ...the VERY BEST, and that is WHY when the lease was up on our first Hyundai...we went right back to Folsom Hyundai to get our BEAUTIFUL Black Beauty.!!!If you are looking for a car, to BUY or LEASE...we HIGHLY recommend Folsom Hyundai. You wont go wrong!!!

My husband and I are driving away from this dealership from test driving a vehicle which we were going to purchase. We were seated with our salesperson and going over the Carfax when the sales manager, Ryan, came over to say that the couple from the Bay Area who had just arrived and we’re going to test drive the car next we’re going to buy it so it was sold. We were shocked and very upset. We won’t be back and we won’t be purchasing a car from the Roseville dealership either, which is owned by the same owners. No integrity! I’ll be spreading the word.

Normally I dont do reviews but when I have to contact a sales manager over and over again without responses, I have no choice. This place did great getting the car, however the follow up customer service was trash. I have been in the customer service field all my life and know the follow up is just as important as the first meeting. If you give your number, it should not take close to a week to get a simple yes or no to a question. That is very unacceptable and shows you do not actually care about the persons buy after they leave the car lot especially as a sales manager. It is quite disappointing when you become a manager but forget your customer service training! If anyone goes up there, look for Nell and Oz. They are good!This would have been a 5 star if the follow up service and constant no responses would have been better.Once again, this rating is based off the service not the car.

I have been leasing vehicles from Folsom Hyundai for several years now and have always dreaded the lease return/new lease process. That being said, this particular time was refreshing; people knew our name, were extremely friendly, and the overall process has gotten a little bit better! I still think that the dealership process can be greatly improved with things like online pre-approvals, online form submissions. I would love to come to the dealership with most everything already done, so that I am out of there in a matter of minutes! I suggest you follow Teslas lead here!!!

My brother recently took the 2014 Tucson Hyundai in for the engine recall. It failed while driving. It took two weeks to have it repaired.After the engine was repaired, the air conditioner didn’t work. He took it in and they checked it and said the compressor was out. There was nothing wrong with the air when my brother took it in. The service rep, Rod, told him that it would cost $1,200 to repair. He was so shocked because there was nothing wrong when he took it in for the engine repair, and after they worked on the engine the air went out.My brother is not working and has no means to pay that much money. He talked to Rod, and Rod said they will give him a discount.My brother needed to see if he can get the money. So he didn’t do it right away. They said he had until end of the month. Finally he decided to do it since what choice did he have. In this heat, he couldn’t drive it when it is hot afraid to get a heat stroke.So he called try to get an appointment, but no one returned his calls. My brother called 3 times one day and left messages. Called again the next day, no call back. I called the service manager, John Wilson on 7/26, left a message, and he never called back. I called Rod Johnson 7/29/21 and left a message and no return call. This is very unprofessional.They should repair the compressor for free since it was nothing wrong with it when they repaired the engine.I am very sad for my brother who is a veteran and senior. He can’t afford such a big car repair bill. With this heat, he can’t go anywhere during the afternoon. It is very frustrating.

Amazing, courteous, friendly experience. I have worked in customer service for over 30 years, and this was an amazing experience. Everyone was very obliging, and helpful. I will be expressing me excitement to everyone I know. Thank you!!

Even though the car that I wanted could not be delivered on time the people from the dealership went above and beyond to try to get me into the vehicle that I wanted as soon as they could. I was impressed enough to actually buy the limited edition model instead of the sport model of Sonata. The store close a few hours before completing my transaction. But they stayed around gave me the best price they could and close the deal.

Normal 8hr new car purchase 🤭I am very happy with my new 22 Kona electric. 👍

My service rep [Zahan Lalkaka] at Folsom Lake Hyundai has once again gone above and beyond to make certain I was taken care of at my service appointment. I dont normally have time to do a survey, but I felt it necessary to let people know that because of him I actually look forward to having my Santa Fe serviced. Thorough, concise, fast and truly informed with ANY questions Ive ever had. Thanks again!

Went to get my oil changed. The people were pleasant and helped me save some money for a few add on maintenance. The customer service is great.Thank you!!!

Availability of a loaner vehicle wouldve made the experience much easier.

Zahan took excellent care of all my concerns and my car - very kind and considerate service.

My experience at Folsom Lake Hyundai with the lease of a new 2020 Hyundai Ioniq hybrid was fast, professions and fully understandable. Sales person was great and hard working and went out of his way to transport the vehicle form another location to Folsom Lake and that enable the process to be complete in a Friday afternoon. Recommend them as a place where you need not be concerned about pressure or confusion..

Just visited this dealer today. Great customer service, especially from Shon Peters. I really appreciated his honesty and also how respectful he was towards me in answering all my questions. Please again ask for Shon because he was professional and gave me the space to make my own decisions👏👏👏

Customer service is great and get back to you soon about any concerns.

Folsom Lake Hyundai continues to be my favorite car dealership. The service department is amazing and always goes above and beyond my expectations.

Nick was amazing...we were ready to buy...but the sales manager was quite insulting and rude...We walked out...

The technician patiently answered all of my questions, and was professional and efficient.

My reviews of Zahan and his willingness to assist should be noted as excellent. He did a wonderful job in keeping me informed and also on comforting my daughter about the condition of her car. The issue was never with Zahan, but simply with Hyundai as I was concerned the company was not providing adequate information to its dealerships on how to handle the issue. I appreciate Zahan and all he did on his level to rectify everything we asked him to.Mike R

Have had a couple of recall appointments, and this one year service. All were easy to schedule, courteous check in and explanation of work. Timely notification of completion and easy check out.

I am in the market for a new car. I asked for a test drive while looking to purchase a Hyundai Sonata N-Line, which appears to be one of the few family sedans that is powerful, inexpensive, and exciting. I was told we dont test drive that vehicle, that it was rare, and that they were willing to run the numbers.First, the car is $35k - this isnt a Ferrari. Second, if you are not going to allow for test drives in that specific model, perhaps have a similar one that you can redirect customers to so they can get a feel for interior quality and road noise - even though the N-Line would (supposedly) have different acceleration and handling, it would just be good salesmanship. Third, I realize you probably get a lot of people who are just browsing, and your time is money due to commission - but that is really the fault of the dealership model in the first place, isnt it? Failing to even gather customer intent or engage in a conversation outside of a no is not good business practices and has filled me with an unhealthy dislike for Folsom Lake Hyundai.Hope this helps you in the future.

I truly don’t know where to begin but I’ll just say that this group of guys were the least ‘salesy’ of all the dealerships in all my years of car shopping experiences. Greg Love took care of my desires and concerns from day one, he even emailed me a video clip of the car I wanted once it hit their lot. They stayed in touch while I shopped around but were never pushy and once I decided to get the Kona they gave me an incredible deal that was unmatched by any other offers. They really do make you feel like you’re in good hands, they value your business, and want to take care of their customers. Hands down, great crew.

In this crazy time with too few cars, Rachel of Folsom Lake Hyundai managed to find my perfect car for the right price! I left with a new car and a thorough understanding of how to use all the features of my new Kona. Couldnt be happier!

Researched and chose the Kona for its versatility. Ordered the Kona of choice online with no problems. Very happy with our Kona!

I did not have a good experience with the sale of my sons car. From being degraded by the sales manager. To how the service team communicated with me during the 5 months the car was in service. Yes total of 3 months the first time and 7 weeks the second. They had every excuse too, covid, short staffed etc. Look I am a small business owner, if I used all the excuses they did I would be living on the streets with no clients!. They sold a car to me that they did not fully inspect, and should have been wholesaled. Now I am paying the price, since they are out of money on a sale. At no point on a warranty repair should I pay for a loaner car or anything else but a diagnostic. I wrote to the Owner of the dealership, he could give to rats too. Just like his empoyees, clearly why this business is a complete JOKE. Spare yourself from the pain, and the simple fact they lie, cheat and make you pay for their mistakes!

Very nice salesman, Shon. Very helpful 👍. Got me in and out in a snap. Thanks. Much more enjoyable than last dealership I dealt with.

They are always very polite and professional. I deal with Rod and he is awesome! I will continue to bring my Santa Fe here for service.

We had our first service at Folsom and they are 1000% better than Roseville. I was talked to with courtesy and respect. I didnt have things broken in my vehicle or food left in it when returned. Staff was super nice and talked with a normal volumed voice. I wasnt yelled at! The chairs in the waiting do need some updating in looks but they were comfy. At least it had a waiting room when Roseville has a chair. So glad we decided to leave Roseville and come to Folsom.

I was excited about purchasing my new Hyundai Santa Fe. A month after I purchased my brand new car it completely broke down on busy intersection. I previously called requesting service after the EPS light came on and kept losing all dashboard and console screens and was told I had to wait at least 2 weeks to have someone look at it. This is not acceptable. Then I was told after it was towed to dealership they only have repair people Mon thru Friday and no rental cars to give me. Thank goodness I called.my sales rep Jamal and told him whats going on and he was able to get the rental for.me!! Thank you Jamal!! They have great sales reps but the service department needs alot of work.

Folsom Lake Hyundai Service department always takes great care of my vehicle.Rod, the service writer, always on top with great service.

Great service with long term customer retention clearly a top priority. I went in expecting to pay for some navigation updates and was told how to download the updates myself for free. This is an unexpected level of quality towards long term customer satisfaction. My family is now on our 3rd Hyundai car, and service like this goes a long way towards guiding future choices.

Had a great experience with their sales associate Nic Johnson. Always drove toyota but I was convinced after a test drive and a couple days to think. It was about as painless and guilt free as buying a new car could be.

Im a big fan of Hyundai/Kia cars and have been owning over 20 years, but I have never been asked NOT to test drive the car unless you are buying right away. Thanks for showing the car without any explanation whatsoever and I will go to Roseville Hyundai to purchase my next car. I dont blame Hyundai/Kia, but you guys shouldnt treat the royal customer that way.

My family became Hyundai car buyers by the great experience at the Roseville Hyundai location. After having our experiences steadily decline as they became more popular at that location, I made the decision to go to Folsom Lake Hyundai instead. Its a bit more difficult to get to comparatively, but its been a great change to make. The sales process getting my lease in 2018 was great and my service appointment since then have been fantastic as well! Ill be going there for the foreseeable future!

We had great service, no pushing to purchase at all. Very knowledgable salespeople and friendly.

Rod was excellent! As soon as I entered the service check-in area, he was friendly and explained everything in detail. He had excellent customer service and was just a friendly person in this crazy world. When my vehicle service was complete, he personally was very thorough in the explanation of everything that was completed. Just a great visit!

We had a great customer experience at Folsom Lake Hyundai. Nic, our sales rep, knew everything about the cars we were looking at and test drove. He was friendly, pleasant, and attentive. The sales managers and finance manager were also very friendly and easy to work with. We purchased a 2021 Tucson Sport and we absolutely love it!!

Nice sales staff, very helpful.

I can’t give enough stars ⭐️ to the dedication given to my needs and wants in a new vehicle. Oz and Jamal are absolute super stars!! From their finance department to their service Department they have hands down to notch service!! I purchased a Kona 2020 Limited! I simply adore her!! She has everything I wanted and needed for my fur babies and I. And let’s not even talk about the amazing WARRANTY that you can only get through Hyundai. I mean come on, that sells these cars themselves and this team puts the cherry on top. I’ve driven and owned nearly every luxury car!! And this Kona has all the things they offer and some more and it’s half the price with better warranty. You can’t go wrong for actual longevity and comfort. If you’re on the fence go and talk to the professional team here and research Hyundai like I did, you will not be disappointed. Thank you so much for all your help and professionalism.

Great quick and efficient service here. Thats why I keep coming back. Keep up the great work everyone!

The people in the service department are great. This is the second time though, that the car was returned to me with a new problem that would have been caught if it had been test driven before telling me to come pick it up. Good thing I had a rental because Id hate to have inconvenienced a neighbor more than once to give me a ride to the dealership.

First...Anthony was wonderful, and then Shon was awesome too! They both were super nice, and not pushy.

Thank you for the excellent customer service and excellent auto maintenance service for my sons vehicle. Thank you for following Covid safety procedures.

The people were wonderful. Just the amount of time out took to finally sign all the documents & get out. Part of the delay was on me, but a larger part was having only one (1) financial person available for everyone buying a vehicle that day. I would still recommend Folsom Lake Hyundai to anyone asking me.

Over the phone they where great, but in person their customer service sucks especially the parts department. The fat dude in the part department seems to have an attitude and is super ignorant. Other people at the dealership where good though.

Had a great experience with Zarhan! He followed through with everything, communicated often and explained clearly.

Very pleasant. No pressure

Was very pleased with my recent visit and the problem was solved .

The ease of having my Hyundai serviced at Folsom Lake Hyundai is something wonderful. From the acknowledgements on arrival to the quick pay and pickup, everyone is really pleasant, knowledgeable and efficient. I usually have a ride home, but I wouldnt mind waiting in the lobby, which is always clean, comfortable and well stocked. And extra points to R. Johnson, who found a $25 coupon on my service card. Very happy to have bought a Hyundai and I love this service department!

This was my second purchase of A Santa Fe. The service was great. The Staff is awesome friendly and Humorous.Will be returning if we need another Hyundai

Great experience, I was taken care of. I highly recommend them

I was hesitant to visit a new dealership as my family has been loyal to the same dealership for years. However, when we went to Folsom Lake Hyundai we knew exactly what we wanted and how much our budget was. The sales team was receptive, professional, and kind. I was worried about the process due to the fact that I had my two toddlers with me, but everyone was more than accommodating (they even provided coloring books for the kids). I walked away with a great car and an unbeatable warranty within my budget. I would recommend Folsom Hyundai to anyone looking for a reliable and efficient vehicle, hassle free sales staff, and excellent deals...I will update with my specific salesmans name when I find it!

I had to get a new engine for my car and Chase helped me out a lot and went above and beyond! Thank you so much!

Rod was very helpful and explained everything to me so I understood what I needed to do. Very professional and friendly.

Its always a pleasure working with Folsom Lake Hyundai. Today Shon helped me find a new family vehicle (Santa Fe) to replace my compact vehicle (Veloster); He took good care of me and I highly recommend him and the rest of the team.I have had many experiences with the service department with the vehicle that I previously owned and cannot speak more highly of the service department.All in all, I love Folsom Lake Hyundai and am a happily returning customer!

From my phone call to schedule my service appointment to turning in my car to paying for the service each step was smooth and so easy. The staff are extremely helpful, friendly and knowledgeable! My experience with Rod has always been superb! Bless his heart! He even jumped in to wash my car to keep me from waiting unduly! Thank you Rod! Way to go Folsom Lake Hyundai!!

My question is this, When you schedule an appointment, you know what you are going to do on the make and model of the vehicle, Correct?So why would you not order the parts on the day you made the appointment to make sure that you have everything you need?It would be more efficient, for the techs and the customers, no delays, etc.Thank you,2017 Hyundai

Just purchased a vehicle while it was in for repair. Best decision ever. LOVE the new SUV and the people at Folsom Lake Hyundai that made it happen.

I felt listened to and understood by all the staff. Rachelle did an exceptional job of finding the right car for my budget and needs. She was extremely knowledgeable abut all the cars and features.

Every time I take my car to Folsom Lake Hyundai, I am treated like a friend. They do a great job of helping the customer. The service work is done with excellence and in a timely manner. Very much appreciated!

Called the service department to get work on my car done. They said they would need to call me back and took down my information. That was 3 weeks again and never received a call back, very unprofessional.

I went looking for a new Car and was met by Rachel. I explained I was on a fact finding trip. She took the time to explain all of the features. She knew her car facts and explained the vehicle and pricing completely. They did not have the model in stock I was looking for today but I plan on working with Rachel to find the right car. If you are looking for a car and want a knowledgeable sales rep who is not pushy or aggressive make sure you ask for Rachel.

Always very happy with the service advisors, although they dont seem to stick around for long, which is unfortunate. Ive been happy overall with the majority of the service Ive received at Hyundai. The big area I think Hyundai service can improve is on the prices of maintenance which I feel are a bit steep. I always feel like Im being swindled out of money when I get my maintenance done. I go in for a routine lube and oil and Im presented with 3 different options, each ridiculously higher priced than the next. The only reason I go to Hyundai is to ensure any future warranty work will be covered since all my work has been completed at Hyundai. If the prices were a better value, Id give 5 stars.

Andrew Patton is wonderful to deal with.

The waiting area was very clean and relaxing for being a waiting room. and Rod the guy that checked me in was the sweet and was just plain amazing !!!

I was always kept up to date as the progress of the work. What I appreciated most was that my Tucson was ready when promises -actually a little sooner than promised. The Service Underwriter, Zahan, was most helpful.

My appointment was originally for an alignment for my vehicle. When I went in I spoke to an advisor about some other questions I had in regards to my vehicle. He was very patient and list everything that I had mentioned so that it may be looked at. Then he kindly offered to do a test drive so he can also see for himself what I had mentioned, which a lot of places do not do. My only downside was that it did take about 3 hours to complete my initial appointment, but I understand they had a lot of vehicles in service that day. Next time I would like to have a shorter wait time, but other than that the service itself was better than expected. My car came out driver a lot smoother after the alignment. Thank you Folsom Lake Hyundai!

Your representative was great. He gave me a sheet that recommendedservice going forward. I misplaced this and would like a copy e-mailed to me.Thank YouAlfred [email protected]

Fantastic service. Very helpful in assisting and did not try to up-sell any services. Have been using this location since Ive bought my car and have been very satisfied.

If I could give ZERO stars I would. Ive talked to 3 different sale people that stated they would run the numbers for a lease and wouldnt even call me back. I called in to speak with the manager (Sam). He didnt ask for any of my information and ran the numbers real quick and gave me some ridiculous monthly number (the amount another dealership is quoting me to buy a larger vehicle). I have never been so insulted by a sales team in my life. This would have been my 4th Hyundai that I leased, so I guess Hyundai lost a loyal customer today. Thanks for nothing.

Most awesome place we have ever purchased a car. It was the most no hassle no questions best price easiest purchase EVER. It was like hanging out with friends during the process. JIMMY and SAM are the best in the business.. awesome people working there. Truly amazing .

Thank you for the fast service much appreciated.

Had a very knowledgeable and friendly salesman, Langston.

Good experience with service department.

Simple and quick purchase experience. Love my new Tucson. Just hit 7500 and scheduling first service now. Will post service experience later.

Very fair deal. Great sales people. Would buy another car from them.

Great thorough service! Rod was a credit to Hyundai!

I have always recommended this specific Hyundai dealership. I will never go anywhere else. Everyone is always extremely helpful and very nice. I recommend all my friends and family to buy Hyundai not only because its a great car but because of the service I have always received here.

Jim Trenner was informative thorough, patient, kind, and took the time to connect. Thanks! In my experience for the last month - BEST experience is with those who take time. James V. was patient and kind. Sam P was to the point...doing his job. Thanks!

This has been the worse experience I have had with a dealership in a very long time. First time bad, second time worse. Glad I was asked by management to come back so they could try and correct the problem.

Jim Trenner was great! Patient and professional when I informed him I was just looking and not buying yet. Then, very responsive when I was prepared to purchase, and wanted a specific model and color. Jim has been extremely informative in teaching me the new car controls and features.

Brittany was very helpful, and positive. She didnt keep us waiting. It was a very cold day so we had to stay inside and wait. The only negative for us was that we had to listen to politics in the waiting room, which stresses me.

Nick Jonson is a very professional, pleasant and patient sales person. He played a very integral part in us deciding to purchase. The sales manager (Sam) was very helpful in getting us guidance. The GM was very friendly and made us feel at home. Overall I would recommend others to this dealership and definitely Nick.

I primarily worked with James (Jim) Trenner during my visit. He was extremely pleasant to work with. I did not feel hassled at all during the time I spent working with him, which made the car buying experience way more comfortable than I was expecting. He did a great job of answering questions and providing information about the car I was looking at. It was very evident that he was well educated on the various vehicles and was able to point out a lot of great features during the test drive while allowing the drive itself to run smoothly. He exceeded my expectations and I am very happy that I was able to work with him for my first new car buying experience.

I would definitely purchase another vehicle from Folsom Hyundai! Ask for May, she’s a breath of fresh air. Very knowledgeable and NOT pushy. Everyone from the Manager to the Finance Guy were professional, Friendly and Fast!!!! We got everything we wanted and then some. We LOVE our new car!

Rod Johnson was so kind and helpful when I brought my Elantra in for service. The whole experience was great, thanks!

We went to Folsom Hyundai to look for a used car. We found one we liked and the sales manager gave us a price that he said was “good for today only”. My husband and I wanted to think about it for a few hours. When we called back to buy the car they wouldn’t give it to us for the price he quoted us. What bad business practices!

We purchased a 2017 Elantra on Saturday which was a lease Trade-in from Friday. It had to go through service and we picked it up Monday, hoping all was done as discussed. All went well and so far the vehicle is great.

Great Service. Great Staff. These guys get it. I love this place. They have a lobby with coffee. And a place for kids. They got it all.

Rod their Service Manager was awesome. Took the time to look the job over and got me the proper service for my car. Only negative, service dept was overbooked and car took longer to service than expected. Again Rod was a real gentleman checking in with me from time to time on the progress of my car.Thanks!

Jim Trenner was super knowledgeable about all the features of the car, and told great jokes! Oz was the reason I came into the dealership. Good follow-up from Internet lead.

Jim Trenner was very professional and easy to work with. He knows his product, and was not aggressive. Honest and pleasant. Oz was very pleasant to work with. Did not pressure me into a deal that I could not handle.

The service representative handled my maintenance on my 2016 Hyundai Tucson Limited with quality customer care and even gave me a free cash wash. I was very happy when the service dept was done, excellent job see you again in April 2020 for my next service appointment.