Went in for a oil change on my old 2017 Silverado and drove away a hour and a half later with a new 2021 Silverado 2500 HD . Nice and right on point.... oh and by the way you get free lifetime oil changes at Tom Gill Chevrolet...

They do good work here. Ive never had to come back to have something re-fixed, its always done right the first time. They give their honest appraisal, tell you whats wrong and what could be better, but they never push or try to do the hard sell. They can be a little more expensive than other mechanics, but theyre trustworthy; you wont find duct tape holding your engine together 😆

Had my Equinox in today for recall repair. Everyone was professional in everway. Plus they worked to get my car finished in time for me to be able to pick up my husband from work. Wouldnt you know a part on his car failed during a time I couldnt drive mine. Thank you to ALL in the service department. And a special shout out to Mark, my courtesy car driver

This place is awesome for parents who want to grab a drink, get out of the house and have some fun!

Wouldnt go anywhere else... Rex and the service guys always take great care of me!

I drive into the service department and they took my truck in. I was given a ride home too.

Great service, always done right, great personnel, why would you buy anywhere else!

They were great! Nice friendly people.

I was treated with respect as always tom and his crew do a great job

Jennifer and Mindy did great work at getting us in to our second Tom Gill vehicle. Very fast, professional and friendly. We wont go anywhere else.

First service appointment is currently a complete disaster.. I was told to bring my truck in on Friday, 12-18 to have my accessories put on. I drop it off earlier than my 9 o’clock service appointment expecting it to be completed in a timely manner but received a call from my service agent at 4pm saying “the tinting people had a call in and it wouldn’t be completed until Saturday unfortunately.” I said ok, received a email from Tom Gill saying I missed my service appointment and that I should reschedule.. Um what?? I called, get bounced around until I speak with someone telling me my service agent handling the situation is out until Monday and my truck won’t be ready now until then. Complete lack of professionalism ALL around and apparently NO service manager is on duty this weekend to escalate my conversation and get this problem resolved. Unreal.. and you hear all the BAD things about this dealership and wonder why anyone would give them a chance!

Bought a 2013 Chevrolet brand new. Promised one thing upon sale then years later told something different and services cant be done. Dont like company. Very misleading people. And I was snickered at by employees on more than one occasion.

Purchased a nice used truck the other day and was very pleased with the service over the phone dealings. Now why they only get the 3 stars. After I signed my papers, got the keys, went to leave and literally only had 25 miles before the gas tank was empty. The tank holds 33 gallons so that means about a gallon in there. So I go fill it up, get on the highway, by the way its raining, I turn on my wipers and the driver side wiper falls off. I have to lean over the console to passenger side to see and find an exit ramp. I changed the wiper to the driver side and go back to the dealer. Had to wait 15 minutes to get replacement wipers and they only bring one, which doesnt match. I asked for the matching one, had to wait another 10 minutes for that one. I understand with business running the way it has to in this pandemic world, I would think spending 30k would have gotten me a full tank and better service. Still a friendly car buying experience.

Went to get my free oil change and car wash. They get you in and out and very professional. Very happy

I bought a car from Tom Gill Chevrolet the windshield leaks took it in to get repaired they never repaired it I had to get a rental car had to leave for a funeral for 3 days they started calling me threatening me to have to pay for the rental car which I thought was very sad I told the rental place that I was going to a funeral I was going to be gone for 3 days I dropped off my car on a Tuesday Tuesday night they had said my car was done I was out of town I think when they give you that courtesy of a rental you should at least have 3 to 5 days to return it not sending people thats going to a grieving process to get their car back or theyre going to start charging you for

Took a little longer than expected for oil change but staff were friendly and they had sent coupons in the mail so price was right.

Always professional never have i had or have any problems.

I had a very good day on this day. Why? Because a gent named Chris Roderick helped me with everything. Thanks again.

Great place. Nice people.

Everyone is as nice as can be and service is quick. I would recommend to anyone wanting to buy a vehicle should stop and shop here!

Fast courteous efficient service people are very professional

My family was very disappointed with the service at Tom Gill Chevrolet. A basic warranty repair was denied because the service advisor didnt understand that a screw-on radio antenna is supposed to be able to screw off (no, it doesnt retract). Then she told me that our A/C mode selector knob was difficult to move because it was new; as it turns out, the knob feels different because it is a vacuum operated switch (as opposed to electric). Its one thing if an employee is either incompetent or rude, but both is too much.The customer service was lacking in other departments as well. I paid to have a Class V tow hitch installed along with the electrical wiring. When I went to plug in my RV, I realized the plugs were installed without any wiring. I could have done that on my own!

James Hargis is a true professional. Very knowledgeable regarding financing your vehicle. Received great service leading up to a low interest rate and easy monthly payments. Would recommend him for your car buying at Tom Gill.Cheri J

Bought a Silverado a few days ago. Had Jordan Holt as our sales rep. He is exceptional!! provided excellent customer service. The whole sales team was very professional and courteous. Would highly recommend Jordan Holt and Tom Gill’s Chevrolet. Like Mr. Gill says. Why would you shop any where else!

No pressure!!!! No scams!!!!! Straight up!!!!! Highly recommend!!!!

In and out is what I love about Tom Gill staff friendly,they take good care of customers thank you Michelle

I just want to give a big thanks to Matt Post for helping me get my awesome 2017 Silverado. If and when I ever need another vehicle I will be sure to look up Matt, thanks again

Service shouldve been completed prior to purchase. There were hidden fees for the service, $30 evironmental/supply charge. When purchased vehicle was less than 1k miles from needing service. $22,000 spent on a vehicle that required $250 of maintenace service within a month of ownership. Giving 2 stars because service was completed faster than quoted and all were polite. Will consider another dealership prior to next vehicle purchase which will be soon as my two everyday driver vehicles are over 200k miles.

Great service, nice people. They always take care of me in the service department!

Right place right price great service give them a 10

Helped my neighbor Alma and Duane Harmon buy a car for cash months ago. Tom Gill has been promising repeatededly to provide title and continue to disappoint. They have all the money and we still don’t have ownership of the title. I think we have been too understanding. Perhaps the KY Attorney General can remedy this. There is an old saying - “you can shear a sheep a thousand times but can only skin them once”Lance MillerPower of Attorney

They repaired our van door through GEICO and they forgot a piece. We have reached out 4x and they say they will order it and never do. Its super annoying.

Very helpful attentive and knowledgeable staff. This is my new go to place for automotive services. I highly recommend this location.

Went to look at a couple different models, more just kick a couple tires and left with a great deal thank you Maria Poellnitz.

Typical used car dealership: Theyll tell you whatever they have to in order to get you to sign on the dotted line. Youre going to screwed somehow, but hopefully not too much.

Need to reschedule

Had a appointment for the complementary oil change, tire rotation and car wash everyone was friendly and helpful was in and out after about an hour and a half.

Went for an oil change. I was in and out quickly without any attempted upselling.

Tom Gill is wonderful. Wouldnt buy a car anywhere else.

Always seem to have a new issue after one is fixed or an oil change.

Super friendly staff. Great selection of vehicles

Slow and a bit over priced. Also no discount or coupon in 7 years.

Never been there, nor do I know where they are

I got a Chevrolet Silverado from their an, I have to take back twice for different stuff.

Excellent service!

We get free oil changes and tire rotation. People are friendly. Avoid Steve in used car sales.

Great place for parts!

Great deal on my new car!!!

I was in & out with enough time to spare for a run through the FREE car wash...!!!

Good carwash for an automatic

Friendly employees.

Long wait