The service at service King was excellent. They were very courteous, they kept me informed. And my car was returned to me in a timely manner. If I were to ever need repairs for collision I will most definitely give them my business.

Nice, clean and friendly place

Was okay, nothing to brag about.

I had not used nor heard of this collision shop before. But upon a recommendation, I had my vehicle taken there for repair. The customer service and the repair were first rate. Should anyone ask me for a place to take their vehicle for collision repair, Service King will be my answer.

Great customer service and the collision work done on my Jeep was outstanding! Even when my car didnt play nice and start intermittently. Thank you and keep up the great work. You guys have gone over and above my best expectations!

Thank you Service King. You answered all my questions, and repaired my vehicle in a timely manner. The service of Andrea and Scott was above and beyond great.

Excellent work done on my Truck. They finished the work quickly and I had my car back in 6 bd. From the time we dropped off the truck until we picked the truck up, I received updates. My claims adjuster Jerry McLeod was so professional and patient. I will definitely use Service King again.

Great job

They did a good job with repair of our van. They were considerate of our timing of the repair to help our family.

Great service.

Do not, DO NOT take your car here. Do not let your insurance company take your car here. They have had our car for almost a month and havent even started. But even worse, we were getting text messages that it was ready to be picked up. We planned and scheduled a vacation with our children, and now we cant take them. THEY HAVENT EVEN STARTED and have had the parts for 11 days. Whatever you do, avoid taking your car here.

Had an overall GREAT experience. Their team was excellent, from start to finish. Did great and fast work on my vehicle. They even touched up my dings and scratches at no extra charge. Along with a full interior and exterior wash/detail. I hope to never be in another Collision Shop again but if I do, Autometric Collision will be my one and only choice!

Jobs well done..Andrea Johnson outstanding ALWAYS GELPFUL AND INFORMATIVE STOP BY AND SEE HER...SHE IS WAITING TO SUPPORT!!!

Autometric in Ferndale did a great job repairing my 2011 corolla. They were able to take my car the same day I called. It was a large repair, around $5,000. They completed the work in 3 weeks. The car was detailed and looked like new.I would definitely recommend this bodyshop for other people.

Fantastic service!!! They flawlessly repaired the bumper on my 2013 Chevy Cruze. Great staff & very friendly. Id use them again.

By far the worst service I ever had and they strive on over charging your insurance. Let them work on my 2006 impala ss which was in a accident on the passenger side doors. When I came to pick the vehicle up it had rust on the hood (which wasnt there before) and began to tell me it was like that when I brought it then began to say they took pics before and after which I wanted to see and there it stood nothing was on the hood when I brought it in, point of the story is they are horrible voice recordings to prove it

Got my truck repaired very promptly no defects good service!

Thank GOD I didn’t decide to allow the Ferndale location to service my car. First of all out of all the 30+ years of being a happy and loyal USAA member I have never been told that I must pay my deductible up front before even touching my car. I communicate very well with my insurance company (USAA) and have never had a problem with them. The Service King employee Scott Thompson insisted that we pay our deductible up front even after I explained to him that our deductible should be waived. It’s not good customer service or courtesy to go back and forth with a customer demanding a payment up front, especially if the customer communicated that it should be waived not to mention that the usual protocol is to pay your deductible after service has been completed. The proper and professional customer oriented way to have handled that was to contact USAA and confirm the information, not be rude, obnoxious and arrogant going back and forth with the customer. He was stuck on your deductible hasn’t been waived you have to pay and you have to pay now before you bring the car in. Not ok let me confirm the information with USAA to see what we need to do to get you serviced. No courtesy No respect. Awful customer service. As long as I have been a USAA member I never experienced negative customer service such as this. Totally unacceptable and yes I will let USAA know.

Great experience throughout.

I walked into this place by mistake today. I was looking for another collision shop. The lady at the front desk went ABOVE and beyond to help me out. She searched in her computer for the vehicle, we figured out that I was in the wrong place.. She even came out in the rain to show me the correct direction to go in.. Im soo greatful and think that she should be recognized for her outstanding customer service. Im sorry that I didnt get her name. But thank you soo much!

It was an average day in the winter, clear skies, no snow, average temperature. I was sitting in my living room and then I hear a loud boom outside. I thought to myself, someone just hit my car! I peered out the window and I didnt see my car hit... rather I didnt even see my car in general. I go outside and find that my neighbor hit my car full speed from the back and my car flew 30 feet! I was in disbelief and shock as I saw my Prius resemble an accordion. Everyone was physically not hurt and thats the most important.So now, his insurance company, AAA told me to find a collision shop in the area that I need. I searched online and found this company, Auto Metric Collision in Ferndale. The one in Royal Oak had some great reviews so I hope this establishment was the same. I decided to give them a shot and I had the car towed to the facility. I arrived at the facility and they assessed the damage with me. When I arrived, the first thing I noticed was how incredibly clean and professional the shop looked. Right away I was greeted by the store manager, Don, a well mannered and professionally dressed person. He was extremely thorough in telling me what the process was and I had an extremely clear understanding from then on. Needless to say, my Prius was in HORRIBLE SHAPE and I was surprised it wasnt totaled. The manager even fixed my audio system in the car, something they totally didnt have to do.Although it took a while (28 days) I got a phonecall from the manager telling me the car was fixed. I came into the facility and the car that I got from them was even better than its original detail! I was in awe about how great the car looked. The tires were shined, the car was so clean I could eat dinner off the hood, and the interior was vacuumed and wiped down to perfection.All in all, I am delighted with the customer service and the final result. I couldnt be happier with the professionalism exuded by Autometric Collision and Don the manager. I strongly recommend them for any type of body work for your vehicle.

Staff were courteous and professional.

Very friendly, helpful, & affordable!

Great service, very accommodating, friendly staff

Great staff