The Service Department has top notch customer service and the car is in top shape now. Kudos to Patrick, he also got me a discount. Thanks! I highly recommend them.

Needed a hose for my car. Was quoted $99 over the phone Friday. Stopped by Saturday to pay for hose and price was $114 and had to be ordered with delivery the following Tuesday. Same hose, OEM, was $52 with free shipping from another site, but wanted to make sure I got the right hose to fit my car since it uses quick connects. It was a three foot hose i had to use a one foot section and had to separate the sections. Needless to say hose is not in original condition. AND TO TOP IT OFF HOSE DOES NOT FIT!!!!$

Disappointed in service department at Valley BMW. My husband and I pitched our very first BMW from Valley Auto World in 2016. First few years, we depended service department to keep our vehicle in shape. This year the entire service department has become rude, unprofessional, and untrustworthy.. I am so surprised because we just knew a BMW service department was not like a mom and pop garage. First, when you call, you can only talk to Ben...no one else wants to help ...Not even Mark...the manager..left many voicemails. No return..has ALWAYS stepped away from desk.. Back to Ben....Months ago he scheduled repairs to be done. .Understand that dealership prices are usually expensive and they know for years I have been paying without complaint. this time it didnt seem right to me...so I called another BMW dealership to compare prices on same repairs..It was at least $300-$400 cheaper....asked Ben about it and he said Oh I will do you a favor and bring the price down. Yeh, right do me a favor ...I say...you just got caught price gauging...but the everyone just pass you to Ben who charged more than required.. Tried to get my car detailed..was told that I could get a professional person to clean it..BMw couldnt.I did He texted me saying that the cleaning guys at BMW was making rude comments about my car needing to be cleaned..I asked BMW if they offered detailing and told them that I would pay any amount of money for it.. Next, I seemed to be smelling something from my car...I called BMW...Of course they immediately passed me to Ben...He said they would get the car ...scheduled a pickup...while waiting for the pick up, the smell went away after my gas level went low...I immediately thought it had to be the gas I was using....So I called BMW...fo.so I left a message asking them to let Ben know...the smell was gone and only do my required oil change...no need to bother about the smell...they picked up the car...I called again to remind them to ONLY concern themselves about the oil change....the next day I get a text from Ben saying We found the reason for your smell...you have an oil leak. It will cost over $1,000 to fix. This time when I called of course Ben was available. I asked him..did he not get my message that the smell was gone..at least when it left my house for the BMW shop. He seemed to not know about the message. to...change the oils only. He then started texting me videos of under my hood in an effort to show me I had an oil leak...Only after I said...I did not have the money...is when he left the issue alone without complaint or details on how serious the matter was ...or when or why I definitely needed to get it fixed...like repairman who care do...( I had the money... didnt want another price gauging situation) Oh it gets worse...when the car arrived back at my house on the rollback truck, my side view mirror was busted...I asked the rollback driver named Elvin what happened? He was honest and truthful enough to say It was not like that when he got the car from my house. He even told the service manager Mark that...Ben on the other hand tried to blame Elvin...I know Elvin did not do it...He is the best worker at BMW...They passed the buck on to him...Said I was not bringing my car back there...I would go to a body shop ...BMW service manager sent Elvin the rollback to my house to fix my side view mirror..( mind you this mirror was brand new...just replaced months prior) Elvin said when he got there. He didnt know how to fix it. Called Mark who talked to him..not me when I called. Decided to get body shop to fix.BMW said will only pay for 30 minutes of work from body shop...and they broke the mirror! Body shop saw where there was more damage surrounding the mirror they did. I have an estimate...What a mess..I hope BMW cooperation sees this post and look into this. I am ready to get a new BMW! Why would I go there with this horrible customer service???? To be honest, I am more disappointed than angry. My husband and I felt like we could trust them at first..

They took my wifes car at a moments notice knowing that we were leaving for Florida in a few days. Great service.

Bought my VW Jetta here and loved our sales person. He made everything great and Id buy another one from him in heart beat. Thank you.

Excellent service and professional conduct! June DeMers went above and beyond to help me in my recent purchase. Highly recommend

Always on point when changing the oil. Great customer service.

Very good customer service....

Best place to buy a car and best place to get service too! Top notch organization with great people to do business!

Its was alright at first when I arrived there where no pushy sell man end up buying car I brought it because it had a lot great features blind spot mirror, moonroof and so much more only wish it had when you not on your lane2.0L Turbo Passat,36 hwy 26 cityThe Wolfsburg includes:Blind Spot Monitor & Front AssistV-Tex leatherette seating surfaces

David Johnson was excellent to work with on the purchase on my new vehicle. He maintained excellent communications with me throughout the process and the rest of the sales team were beyond helpful. Anyone in the area considering a purchase of a BMW shouldnt hesitate to contact him. Thanks for the pleasant experience.

I had a great experience at valley auto..Brantley and Ben were helpful and thorough .I bought a 2016 passet and am happy with the deal.

Worst BMW. I asked for help and couldnt get it. A was told I could tow my I3 to the dealer with out having to put it into Nutaul and the tow truck said he cant tow it. So now I am stuck in NC and I live in SC. Dont ever trust this BMW dealership

I am always confident that my family and our vehicles will be given the highest level of care, as well as a positive and enjoyable experience.

Their Express Service is quick & thorough. Satisfying experience.

Took care of a reoccurring problem quickly. Staff has overwhelming job with limited resources, and pulls it off nicely.

Always great Service Center. Quick and caring!!

Wonderful. Made our issue a priority when we were traveling, some 850 miles from home. Squeezed us in first thing in the morning, and got right on our repair. Very nice facility and great service people to deal with. We are very grateful to the service staff at Valley.

Servic agents really nice ... service was as quick as it could have been ... will us them again in the future ...

Buying experience was terrible from them. I wouldnt recommend going there. The sales agent was rude and kept acting like he had problem when we decided to go with a used car vs new. Also felt rushed because he kept saying he had to get home to watch a ball game. Also kept getting mad right in front of us because he had to answer phones. Also got mad when we told him we wanted the true car price . This was the price offered online. We did end up buying the car only because it was the exact color and everything we wanted. If I could have found that car somewhere else near by I would have. they want to rectify this problem I would recommend them contacting me and possibly helping me out with some kind of discounts or something. This post is honest and true and Im not looking to down anyone or any business. The dealership itself may not be bad but they have one salesman that is.

Love when they wash my vehicle

Super friendly, they went out of their way to help me with questions that didnt even pertain to the service I was getting. I walked in without a service apt. and they still got me in an out in about 2 hours. Great experience.

Thanks Hannah for the best customer service ever!!! You continued to follow up with me until the repairs were completed. I appreciate you being so awesome!!! Thanks again!! You rock!!!

Great experience! Kudos to Randall, Gary and David. My son purchased a VW Tiguan. Great Deal. The customer service was great

This as is one of the best dealers Ive been in a while. My sales person, Jeremy was outstanding. The entire staff (sales personel and Managers) treated me like I was at home. This is a relax dealer, they do not pressure you to buy. Thank you Valley Auto World

Ive been a customer of Valley Volkswagen for over 10 years and have never been disappointed in their service department. Theyre always friendly and helpful. The work is done right the first time. True you pay more than you would a friend or a lesser quality service but Valley VW is worth it.

Treated me very well and fast and efficient service and gave me a discount coupon for my next visit

I already did they are top drawer. They did everything that I requested them to do including the little extras. They washed and vacuumed my car too. The ladies bathroom is clean and everything is in there that you need. There are vending machines in the waiting room. Free coffee and a refrigerator with bottles of cool water too. Yay! They think of everything. Those guys and girls in the service department at Valley Auto World are awesome. I just love you guys and girls.

Got a great deal and Victor was a fantastic salesperson and Heather an excellent tech genius as well. I drove my parents all the way out from Myrtle Beach as our local dealer couldnt touch this deal I got there here. I would recommend the trip if you want to save thousands on your purchase while getting the best care from Victor and Heather.

Excellent prices on new and used cars! Caring and friendly staff to help us seniors!

Friendly and helpful. My first car buying experience wasnt perfect, but Valley made it right. Any car company that takes the time to fix a problem and make it right will have the opportunity to earn my business again. So now my husband is looking and we went back to Valley

Honest dealership. Honest service department. I have been dealing with this company since 1996.

Duane, my service manager was great! He was very kind and helpful... but as soon as I picked up my car after a simple oil change, which we pay like $140 for... way overpriced... but dash was all lit up like a xmas tree as soon as I drove off the lot... about every 10min the car lost power and had to be turned off to reset traction control... called Duane and he said all service personnel had already left and to bring it back in 3 days on Mon... I cant be without a car that long... popped the hood when I got home and found they did not reconnect air flow sensor .. cleared codes and seems to be running ok now. As BMW experts... price or now.. I expect more attention to detail from the dealership... I could have easily been in an accident on the freeway when the car abruptly loses power, gas doesnt work, and traction control shuts off, slowing the car abruptly w/out braking.

Great place, friendly staff, and comfortable waiting area. Also, very affordable, they dont try to sell you services you dont need.

I took my Rabbit into be serviced and drove out with a TDi. Their sales staff Ester and Richard were so awesome that when I saw the car I wanted, they got me the best deal and I have could not have been more happy. I highly recommend Valley to all.

Good friendly staff that kept me up to date on what was happening with my car.

Very helpful and professional,will highly recommend this dealership.Even though its a little drive for me to get there i will still go there for my next care.Ron the manager is the go to guy .

Never really dealt with the Volkswagen side of the dealer but never will after today they just became a APR dealer walked in today to ask about intercooler and stage three products they told me they would not sell to me because I have an Audi but advertised Audi on there banners as well as Volkswagen a waste of time and they should distinguish its for Volkswagen only

Decided to get my tires rotated today... I guess buying two new cars in two months wont get you done any faster with the service department 🙃🥴

Well, I didnt leave with a car. So.... it was not good or bad.

RIP off..no other choice to service car by a dealer. Last bill was $3,500 and thats about the average cost.

Great place and wonderful customer service Jim in the v.w. service department is outstanding

Valley Auto World, Inc, VW of Fayetteville, North Carolina is an Awesome Dealership. Their customer service, I rate a 10+. The sales personnel are there to help put you in a vehicle of your choice. They have an Amazing Finance Manager on board Gary Carrington. I have been purchasing vehicles at Volkswagen Dealerships since year 2010. The vehicles are extremely safe. They have great deals going on all the time for customers to come in and test drive any vehicle. Bottom line, go to a Volkswagen dealership, I guarantee you will drive out with a vehicle that youll love.v/r

Great deals, affordable prices, exquisite services!

I Bought a nice car and have good service.

Looking for a second car and I currently have a 2017 Ford Escape Titanium, however I was treated as I couldnt afford their new car plus my current. Huge mistake. They shouldnt assume everyone has a low credit score and no money in the he bank. Went to another VW dealer and was taken care of. ✌

Excellent service! Best VW dealership!

This is the Best Place to buy a new car

Outstanding car dealership

Save your money and dont use their service department. I would find a local import mechanic.....not saying name but they are on Raeford Rd. Saved about 5500.00 on work that didnt need to be do like Valley said.

Great customer service

Everyone is so helpful. especially michelle and nick.

Friendly and knowledgeable staff.

Valley Auto World Volkswagen is always on top of their game for service. Mike and his team are wonderful and can get you taken care of with the least amount of pain possible.

Professional environment

Please buy your car from here. They go above and beyond.

Nothing is impossible.

The people was nice and friendly

2 1/2 hours for an oil change and tire rotation. Not awesome. Other than that whatever.

Superior customer service....

Great mechanics and customer service

See me in my new leased vehicle 2018 BMW X2

Over priced, if your vehicle is not under warranty find another shop that specialized in BMW.

A1 service here. Service department is on point.

Always great service

They were great

I like taking my car their to be service.

Really nice

Nice cars

Its ok

Good

Love VW