Randy was a total gem and a real pleasure to work with. Not only was he a terrific salesman but he got me in and out within 2 hours of selecting my wife dream SUV. The dealership as a whole was great and I highly recommend! I cant wait for my new id4 😃

A big thank you to the service manager Mike, and his amazing team, Patrick, Angel, Ramona, and Jim for always providing a professional and seamless experience when I have to get my car fixed. Also, Id like to mention the service technicians who made my car drive like new again. There was a major issue with my car and everything is back normal. I love the Volkswagen brand and my little Beetle!!

Monty was my salesman who sold me my Tiguan. I love this car! No complaints about it great family car, great on gas and exactly what I was looking for. Everyone in the building is friendly.

The ENTIRE staff was extremely welcoming. It made car buying amazing. A very big shoutout to Dave, Burt, and Elizabeth. They were straight forward, transparent, kind and genuine. I’ve never been to a car lot and felt so at peace until I came to Valley Auto. If you’re looking for a car this is definitely the place to go. You can’t beat them

Excellent customer service and fair pricing. Tracey Harris was responsive, helpful, and knowledgeable. I would definitely buy from this dealership again.

Mike and his team went above and beyond to get my issue corrected in a timely manner. I felt like a valued customer. Thanks again!

Do you like receiving 8 phone calls, 5 text messages and 2 emails daily? Then give these people your information. Doesnt matter if you tell them they dont have anything youre interested in anymore, they will still contact you repeatedly until you block every number/email address they have. If this was the last place to buy a vehicle on earth, I would walk.

We have been going to Valley Volkswagen in Fayetteville for several years. We just bought a new vehicle with June and she was super helpful and did a great job! Everyone is always so nice! Bert in the finance office was great and made the process quick and easy and Mike in the service dept. is always so helpful. This is a great place to buy a car!

What can I say... These folks are AWESOME... Got another great deal here... Best dealership in town! Sooo Happy with my daughters new Jetta.

June was great. She was pleasant and super friendly. She got us in the Tiguan that we wanted and at a payment that was well within our budget. We even came in last minute and where some salespeople might have said comeback tomorrow they stayed late and June was there every step of the way. By the time we were done they weren’t able to clean the car up that night, but June was there to meet me first thing the next morning. Great service.

Elizabeth is the best.Walked in just looking and got the best service from her. Have what I wanted. The whole staff is also my favorite when it comes to my car maintenance.

3 months and $6,000 later and my check engine light is still on. I will say that everyone I have talked to there is polit and professional.

Valley VW service has a professional and friendly staff. Unfortunately, they up charge on parts to a ludicrous degree. Their service fees were a little high but in the ballpark. I brought my VW in for an A/C diagnostic. Valley VW called me within two hours with a diagnoses for my problem. In typical dealership fashion they recommended two additional services. I checked with my normal shop, BFI in Raleigh. BFI is great about noting things to watch but not pushing non essential work. Valley VW’s recommendations lined up so I asked them to go ahead and perform the services. A day later I got the quote from my normal shop and it would have saved me 1,000 dollars to wait and go to BFI instead. Valley VW up-charged for parts and labor, and as a nice little cherry on top, they damaged a part of the trim while completing the repair and failed to tell me. After I brought my vehicle back to ask what happened, the service department manager was kind enough to order a replacement part at no charge. On the upside the staff were all friendly and their building is well updated with a clean waiting area!Updated from one to three stars. The service manager followed up to ensure they communicated and everything was completed.

Great got discoun5ed on parts for my car.

June did a great job for me from the buying process to delivery. She stayed in constant contact and worked hard to ensure when there was a hiccup I knew. At delivery she brought the car to me and made sure that i was familiar with how to operate everything from the windshield wipers to the dash display. I would highly recommend her and Valley Auto World.

I was dealing with services department. They are always courteous and feel like they truly care at the deal. Jim, Angel, Le Batard are very cool.

Took our 2013 Beetle in for replacement of the air bag. This was on a Saturday morning and the main computer system was down and they couldnt perform the replacement. Mike, the service manager, was very apologetic and asked us to return on a different day and offered a perk for our trouble. Before we could get back in the battery died (8 year old battery, NEVER had one last that long). Called up the service department and asked if we could come in the next day late in the afternoon and they could replace the battery at the same time as the air bag replacement. They worked us in, replaced the battery with no charge for labor (perk) and replaced the air bag in about an hour. When we went to get in the car it had been washed!!! It had a MAJOR pollen problem, and is gray and the pollen looked awful (perk). Valley is TOPS! Great service, FRIENDLY, and accomodating. THANKS MIKE, you made our day!

Thanks for making our daughters first car buying experience a great one... shes absolutely over the moon for her 2017 Tiguan! You guys rock!

Purchased a VW Tiguan, was treated very well throughout the purchase process, but once the sale was done, that was it. I had temp tag on the car, and never received my permanent plates by the expiration date. Prior to date of expiry, I called, spoke with my salesman (Ill withhold the name), and he assured me that NC DMV has a 2 week grace period after due to covid. I still didnt feel comfortable driving around with expired temp tags... so I went to my local NC DMV office and explained the situation and what my salesman said.. they said no... wrong. I was driving illegally with expired plates. There is no grace period due to covid. DMV said the plates looked like they were issued, but I have yet to get a call or an email response back from the dealer. I sent my email to 3 persons at Valley VW, no one responded. I ended up re-registering my car at the DMV, paying for a new plate at that moment so I wouldnt be breaking the law. I should go to the dealer and ask to be reimbursed, but Im not making a separate trip for $21. Sad to say, I thought the VW buying experience went well... until they get your money and deliver the car.. then crickets. To note, I was to buy a BMW there last year, and that was the worst BMW dealer Ive been to, ended up buying my BMW up at Hendrick in Durham/Southpoint...way more professional, what a BMW dealer experience should be. Avoid the BMW at Valley Auto... and just use caution at the VW side. They were nice and the purchase process wasnt bad.. but felt like I was given a line to keep me quiet about the temp tag...and then no response after to my documented inquiry.

The one star is for the decent customer service I have received from Jim and Mike in the service department.I have been a customer at Valley Volkswagen since 2014, when I leased my 14 Passat. At the time I was expecting my first child and drove a 08 Mustang, so I needed a family car. Once the lease ended, I purchased the car and paid off the loan.I kept an excellent service record throughout the duration of the lease even until this day and my car has only been serviced at Valley......that is until their service technicians couldnt figure out why my check engine light continued to illuminate after they fixed it 3 times. The last time they fixed it, which also included an oil change service, they conveniently forgot to add oil and guess what happened.......Well my car began to shake, rattle and roll. Lol, its funny now, but it wasnt funny when I was driving. So I took my care back in to Valley and they proceeded to tell me that there wasnt an oil leak, but that the oil had evaporated.Now, Im no auto mechanic, but I am also not Boo Boo the Fool. They knew they had messed up big time and gave me a really nice discount, but the discount means nothing if my engine is forever jacked up due to the poor work or lack of work completed by their skilled technicians.Needless to say, I will no longer take my car to Valley. They lost a good customer.

We recently purchased a 2021 VW Atlas from this dealership and I have to say it was one of the best experiences we’ve EVER had!! Xochitl made the entire process easy and streamline. We were just casually looking one day and met her at the dealership. We explained our needs, wants and targeted price point. We also had a trade in that we needed to have looked at. We returned the next day with our trade, she already had the car we were interested in fully detailed and waiting when we arrived. We agreed on a price, they gave us a fair deal for our trade and 1.5 hours later we were out the door. Communication was great and never felt pressured!! 10 out of 10 experience. This is our first VW purchase and we will definitely be back again.

We had to drive a long way to get here. We were dreading doing business over the phone and get disappointed with either the car not being in the condition described or the dealership pulling some sort of trick. Those fears never came to fruition. Instead, we were pleasantly surprised on how well we were treated. Lawrence Brown was our salesman and he was fantastic. For example, it was a hot day and we needed some cold water. Here he comes with them as if he read my mind. He was an absolute gentleman. The car was certainly as good as described and just detailed. After giving us a good deal, they were efficient with the paperwork. The car was just filled up with gas so it made our trip home easier. We dont normally have good things to say about dealerships but they were an exception. It was a long drive and they certainly made it worth it, especially Lawrence. I wouldnt hesitate to do business with them again. Thank you!

Sales person was great and we loved buying our second VW from him. If we need another well ask for him. Thank you.

Everyone at Valley Volkswagen service area are the nicest and the most professional crew I have encountered, and would highly recommend them. Speak with Mike, Jim, Angell or Ramona and theyll set you up for your Volkswagen needs.

Horrible experience while test driving a vehicle. The sales client was literally raising his voice at my wife while she was driving.Stay away from the VW sales department.

Went here looking for a jetta. Jey was really helpful and patient and very cool he helped me get into a brand new car with all my needs met i highly recommend this place!!!!!

The worst customer service. They were extremely great at communication when they were trying to get the sale, but now that it’s complete, they could care less. I have been trying to get in contact with them about a new vehicle I just purchased and no one seems to be able to get back to me, not even their manager. The sales rep I worked with, Jeremy, actually lied to me about why he was unable to get back with me. Needless to say, we will never use them for our service needs or new car needs, and will not recommend them to anyone.

Stopped by on my way to Florida from NY after realizing my car had been leaking a lot of oil. We called ahead to see if they would be able to take a look and they were able to squeeze me in at 5:15, even though most of the mechanic staff leaves at 5. They were able to fix the problem quickly and send me on my way! I have never experienced such amazing service from a VW dealership before! Everyone was super friendly and courteous, even though they could have just told me to come back another day. Jim and Rick were just about the nicest people I’ve ever come across, and really saved me from having big problems on the rest of my drive. If I didn’t live so far away, I would come back every time for service! I even had my dog with me and they showed me where I could let her stretch her legs as well as let me bring her into the service area (which you never see anymore). I would definitely recommend them to everyone!

I had a great experience with this dealer earlier during the purchase of the vehicle. This time I had to get some parts and work done on the vehicle so I dealt only with the maintenance department. Great people. Extremely courteous. Very sensitive about people with disabilities. Very profesional. Thanks again.

Great cars, super service, top notch employees and I cant say enough of this dealership!! I just bought another car from VW and I love doing business with them, thank you🥰

I had an appointment to look at a used vehicle on their Fayetteville North Carolina lot. I had emailed, text and actually spoken to the salesman a few times through out the day. We had a 5:30 appointment so my wife and I took off work early to drive there ( One hour and 20 minute drive ). We were about 9 minutes away from the dealership and on time when we received a call saying the car had been sold. Is that really how they like to do business? Thanks for wasting my time, gas and loosing time at work.

Bought a pre owed Chevy every thing went good

Excellent service, amazing deals and a clean facility keep me coming back.

Not a good experience. Save yourself some heartache and go elsewhere.Finance was disorganized and rushed. She literally is pulling pages of documents from you as sign. So very rushed and unpleasant.Nothing went smoothly. Expect Long waits beyond what you’d expect when purchasing a car.Dishonesty with managers.There just really is no true customer service-they simply don’t care. No importance of retaining business that’s for sure.Also, their “sale” pricing is still higher than competitors. It’s worth it to drive to Raleigh or other VW dealerships to get a better price. Definitely do your research before coming in if you must...

Best sales and service department in the area...theyve always looked out for me, made sure I had a ride when my vehicle was serviced...great team.

Wonderful service every time I go! They are kind, courteous and genuinely friendly.

Adrian did an excellent job working to get our business. We had intentions of buying out of town because your best deals are typically away from the military base. He understood our purchase intent, and did his best to earn our business. Great job working with your local military service members!

Weve been dealing with Valley volkswagen since 2006 and have always been treated fairly. They have provided us with great cars and service ever since.

Very friendly and helpful. I love the atmosphere there. 😁

I was placed in a nice car that I love and wasn’t pressured at all by my initial salesman so that was awesome. But I notice some changes with the price of my car on the contract verses the paper they gave me the night before. Out of ignorance I thought the price of the car minus the interest would be the same but they jacked it up a thousand dollars. Then I was told I would get a free detail if I referred someone and all was done was an outside wash no indoor wipe down and they said the vacuum caught fire.... the detail on the outside was due for having minor scratches from taking the plastic off the car I assume . Overall love my car quick process but I know to bring someone with me next time I purchase a car and not to be gullible

I’m writing strictly about the establishments vehicle maintenance/repair services.Pros:The repairs and maintenance are applied very well in my opinion. I say this because I have never had to come in twice for the same maintenance or repair, so I believe I can confidently assume that maintenance and repairs are applied skillfully and competently. The service team (greeters) are very friendly and accommodating when there is an appointment or very minor maintenance task (light bulb, oil change, tire rotation).Cons:Repairs and even maintenance take a VERY long time to complete. Even something as simple as an oil change takes longer than two hours (and this is an appointment scheduled at 8:30 in the morning). More than once I’ve had to a wait hours for oil changes even as much as four hours on one occasion. And again, these are scheduled appointments. It’s surprising because I could go over to Walmart and have the oil changed in 30 minutes or less.Overall, this dealer is acceptable. Don’t expect anyone to go above and beyond unless you’re looking to buy a vehicle. Lastly, drop your vehicle off and enjoy a meal or movie if you are coming in for repairs/maintenance because you will be waiting.

Jim in the service department went above and beyond the call of duty to help us out. BP gas stations all have green handles, so naturally it happens from time to time that someone will put gas into a diesel vehicle. We did, oops. Realizing it before we started the engine, we called Jim and he promised to take care of it. We got our 2013 TDI Beetle towed, and Jim had it flushed and ready to go by morning the next day! We were back on the road, making sure to avoid BP at all costs! Jim is amazing - thank you Sir!

Great dealership. No nonsense deal worked out completely via text message and phone. Showed up at the dealership, signed the papers, and drove home. This is the way buying a car should always be. Ask for Elizabeth!

My husband has a VW and while he was deployed I had to take it in to the dealership twice. I was afraid they were going to give me issues because it wasnt my vehicle, but they were very understanding and willing to help me out. I didnt have any issues and they made me wish my car was a VW because they were so great to work with when I was having car problems.

The staff is kind, polite and flexible with time/requirements. Diligently worked with me due to my varying hours of work. Provided an honest assessment, and rendered the requested services. The work completed on the vehicle was great, the only comment I have is ensuring the hood is properly closed prior to providing the vehicle back to the customer. The sensor did not note the hood was not properly closed until I was on the highway and a thud occurred. Of course this startled me and I noted the hood latch light at this point was illuminated. Minor issue, however, I should have conducted a thorough review of the vehicle prior to departure. Time constraints restricted this; however, I still stress the importance of both customer and service provider review. Regardless, a very good facility to work with.

Great dealership. Incredibly nice, down-to-earth folks. Dealt with Randy, who was awesome! Make sure youre talking to him when you go. Great guy to negotiate with. We ended up not not being able to make a deal, but I still would recommend the dealership to anyone looking to buy a VW.

I take my Volkswagen here for routine maintenance and always receive excellent service. Angel at the service desk is a pleasure to work with and always has a great attitude!

Would not even give one star. Back in February me and my husband came in and purchased a car from Tim along with the trade-in. Tim had told us that a title was coming with the car and that it would just go straight to the bank that we were financing through. A few weeks after purchasing the car we got a letter from our bank saying they had yet to receive a title and so our interest rate was going to go up unless it was turned in. So we called him back and he said that there was an issue with the title and so for almost two months we spent between a rental car and speaking with the title clerk trying to figure out exactly where this title was, to find out that they didnt even have it when the car was sold. Now here we are almost 9 months later and we got a letter from the DOT saying that the car that we had traded and had been abandoned at a repair shop back in August. So we called the repair shop and they said that even though were not the ones who signed the paperwork agreeing to the work that our name was on the title and so we should be expecting court fees in the mail for having an abandoned car there. So a week ago we called the dealership to find out why exactly they sold a car with our name on the title. Tim didnt know the answer and so he sent us to Carla in finances and she said whatever happened with the title outside of the dealership was not her concern. So then I finally got ahold of David C. And he said that he would have the manager call us as soon as he knew what was going on. And that was a week ago and I still havent heard anything back. So I called again today to find out what exactly was going on and what was being done to finally talk to a sales manager. And he was saying that if the car had been sold with our name on the title then it was done completely illegally and now were just waiting to hear back. This is absolutely ridiculous and if we could just return the car we would absolutely do it. Definitely do not recommend buying from here. Already on the phone with Jag and Better Business Bureau.

I just bought a 2019 Atlas from a great sales representative. When we got to financing (I actually had my own) I was told they had a better rate. We told the finance guy SEVERAL times we did NOT want any warranties other than the 6 year 72,000 mile warranty it comes with. After 4 hours in there we were ready to go. I questioned the finance guy on the price because it was over $3,000 more than the sales guy told me. He stated when financing, they just move numbers around. Come to find out he added a $3,280 warranty to our loan. I have called to see what they will do because he flat out lied to us. We were coerced into the warranty through lies. If they do not fix it we will go above their heads.Update: They have corrected the issue and stayed true to their word so far.

I always receive excellent service on a timely manner.

I just to take a moment to recognize the hard work and dedication of Michael Lebatard (Mike) and his team. Earlier this week my vehicle started having some issues, to the point that I will be driving and it would shut down on me. I called Volkswagen Service and let them know what was going on and told them I did not feel my car was safe to drive in those conditions. I scheduled a diagnostic test for the same day. Mr. Mike called me once the diagnostic test was performed and told me what the issue was and how to fix it. Unfortunately, at this time I could not afford to have it fixed in their shop, so I asked if I could have the name of the parts so I could purchase them and have someone put them in for me. Mike did just that, he got me all the information necessary for me to be able to take care of my issues; he went out of his way and coordinated with the parts department, so I would not have any problems getting the parts and gave me some useful advice. Moreover, he extended the invitation to come back if I could not find anyone to put the parts in the car for me. Mr. Mikes customer service was outstanding, he was patient, he met my needs as a customer and ensured that I receive the proper information so I could make an educated decision. Thank you Mike!!!!

Was lured in with out the door pricing better than dealers in Wilmington were offering. Stated price is not a problem, they want my business. Completely low-balled me on my trade and after resistance from me on the price I would accept for it, floor manager told me to go to CarMax and see how much theyd give me for it. I walked, next day, they call we have new numbers for you, turns out they just upped the price on the Atlas and upped the price on my trade in, made it look like I was getting a deal. Stated they moved numbers, all to their benefit. Was disgusted and will never conduct business with them.

I have been using Valley Auto for service for nearly 9 years and have always received amazing service on my vehicle. The staff has always been positive and professional and attentive to my needs and feedback.

This year has been a difficult and trying time for me in so many ways. I JUST replaced the front right headlight, not to mention other costly repairs over the last 6 months! Today the front left headlight went out.When I took my car in, without an appointment at 4 in the afternoon, I was dreading yet ANOTHER vehicle cost. They were so nice and courteous, as always, but today VW, particularly Mike, was especially kind. He handed my keys to me, saying I was done and ready to go with a ‘Merry Christmas!’I’m unaccustomed to people being so nice to me...this brought me to tears!Thank you!!!

Had my vehicle towed with a leaking sunroof, mildew odor and electrical issues from water getting into the vehicle December 2019. After a failed buyback I arrived at the dealership in February to retrieve my vehicle that was supposed to have had new carpet, new headliner and the sunroof leak fixed only to find a vehicle that had a powder substance spread throughout the entire vehicle. After getting the vehicle home I instantly smelled mildew, realized there were still water stains on the headliner, the carpet had not been replaced and the following week when it rained water started running into the vehicle. I would not recommend this dealership to anyone

A week later and my car still isn’t fixed. Didn’t do it the first time, after they made me leave it over night to fix a switch ($350 later). Waited a few days for parts, come back, and they still couldn’t get it done. Couldn’t leave it over night again as I was going out of town. Will definitely take my car somewhere else before coming here again. Worst experience with a vw dealership.

Elizabeth is the. Bomb ! Ask 4 her when you go to. Valley. Volkswagen. She cares about what you want! And that you are. Happy with your. Purchase!

Mike in the service department is absolutely FANTASTIC!!!! I have never been so pleased with a service department until coming to this dealership!!! He’s awesome!!

These peaple should be locked up for stealing. Took my Volkswagen there to have the throttle body repaired, shortly after I got the car back the car was doing the exact same thing prior to them replacing the throttle body. When I took the car back with hesitation because of the things that were told about this dealership, they gave me a quote of over $4,000 of things that needed to be repaired on my car. They told me that I had an upper and lower timing chain oil leak I was leaking antifreeze from a head gasket, ball joints were shot and I need a new wiper blades. Got the car home looking for the oil leak discovered that my oil filter was loosened up and was leaking oil down the side of the engine. I tighten that and it fix the problem. The antifreeze leak is from the return on the radiator. The quick-release clamp has a slow drip in it. All joints are good and a wiper blades were fixed with a little soap and water and were good as new. Took the car to a do an export auto shop they checked out the car and said the car is perfectly sound and theres nothing wrong with it whatsoever. They told me they did a full diagnostic on a computer but yet when they showed me the diagnostic it was all handwritten nothing was a print out from the computer. When I confronted them about their prices in their BS about messing with my car, they said they are family owned business and would never do that. My response then was so is the mafia. If you want to get ripped off definitely take your car to this place.

Would recommend anyone looking for a vehicle to ask for Robert! He was super knowledgeable and helpful throughout the whole process and made buying a car easy and fun! Volkswagen has great warranties and really reliable cars. All around a great dealership!

GREAT SERVICE AND STAFF.

Great car-buying experience! My sister purchased her first ever, brand new car at Valley Auto World recently and the whole team went above and beyond to make the experience wonderful! Thanks to Elizabeth, her salesperson, and the manager who helped to get her an awesome price!! We received top-notch service throughout the entire process and I would very highly recommend this dealership to everyone! Thanks again!!

Worst dealership don’t waste your time buying from this dealership.

This please treated me very well and efficient service and gave me a coupon for my next visit I will come back again

Great place I have bought about 7 vehicles here.awsome customer service and great prices. The only place I will shop. They stand behind all there cars new and used

Dropped the car off with a check engine light and some other small concerns. Picked it up the next day and everything was taken care of at a great price. Props to Mike Lebartard, Steve Larson, and the rest of the service team!

Great service coordinator. Had an issue with scheduling and it was taken care off. Staff were really nice, and offered free water and coffee. Washed and vacuumed car after service was complete.

Robert was very helpful to myself and family. I would like to thank him and everyone that works with him. They all were very pleasant. At no time spent there did I feel haggled, frustrated, or bothered by them. A couple of places we visited prior to visiting Valley Auto felt like they were just trying to give us what they wanted instead of trying to help accommodate my family and I. Thank you Robert and Valley Auto.

My experience at Valley Auto World was awesome!! The customer service was excellent, Devin anwsered all the question that I asked and provided additional information about the purchase of my new car. I couldnt believe how much free service is provided once you purchase a car. The team members took the time out to make sure that I was in good hands and was willing to help with anything that I needed.

Mr. Tipton and Mr. Robbin made my buying experience an absolute pleasure. I had a hassle free as well as an up front and honest buying experience. I definitely recommend either of these salesmen and look forward to doing business again in the future.

Valley has always treated with respect and friendliness. Been going to them since 2015 and they always remember me.

The best dealer I have been to. I just bought my 3rd VW thanks to Elizabeth Campbell she understood what exactly I need and made it happen. I received the best service everytime I go in. The service depart also the best. I would travel from VA to get anything done on my car at this dealer. Love you guys.

Mr. Tipton was great and very helpful. He took the time to explain the car and the leasing program to me. I would recommend him to anyone.

I have the best vehicle hospital! Never had prestige service like this ever!! As usual, #thanksMike #integrity

The man who came to show us the cars didnt try to pressure us, which was nice. Let us test drive and asked when wed like to buy it. We said we might need some time. He played it cool, gave us his card and told us to call him anytime

Was supposed to have worked with Carlos, who proved to be very unprofessional, however when we showed for our appointment he had double booked himself and shoved us onto Jeremy, whom also proved to be unprofessional and inconsiderate of our time, not communicating the amount of time it would take for us to get into the finance department however, Bert in finance was FANTASTIC. Next time I buy a VW I will be going to Raleigh, maybe even Charlotte, but never to valley auto world in Fayetteville.

Good staff they work with you well theyre very knowledgeable about their product and if youre getting service they talk you through so you know what exactly is going on

Great experience from the start. Charles Tifton was a pleasure to do business with. Everyone else that I interacted with at dealership were great too.

Sales representatives were extremely respectful, allowed me to look around until I was ready to test drive what I wanted! Extremely professional and friendly staff!

Jeremy was very helpful and the management also very friendly made it possible for us to make a deal

Kelsey, at Valley took excellent care of my car. Incredibly friendly guy and got me ready for a long trip on I95. Highly recommend Valley! (Give Kelsey a raise.)

I purchase my VW Passat and the salesperson (Devin Johnson) was great with helping me get the right car for me and my BUDGET! I got a way better car than the one I had and now I don’t have to worry about breaking down. Thanks Valley Auto World!

Devin Johnson HOOKED ME UP. I came into the dealer with a great vehicle with a lease that I screwed up on and they helped me with my previous lease and to get into a great new vehicle. Cannot say enough great things about this dealer.

Service department tried to pull all the typical scams. Went in for a $70 oil change and they start trying to upsell us on transmission flushes, windshield wipers, air filters, and branke system flushes. They wanted to turn our simple oil change into a $600 bill.They did a fine job on the oil, but tread with caution they will try to convince you that you need a bunch of unnecessary services. Totally unethical. Little do they know I have experience as a diesel mechanic.

I have bought one car here and have had two cars serviced here. They have a good sales department and an excellent service department. Mike from service is great and also remembers my name when I come in for oil changes.

Not very professional.

Just purchased an Atlas here mainly due to the salesman and his help. Charles Tipton was great to deal with and helped with all of my needs. One of the best salesman Ive had the pleasure to meet and do business with. You will not be disappointed with him nor VW if you are in the market.

The best place hand down to get anything done to your car. Steve Larson is the mf man

This is a service department located inside the citys only VW dealership. People behind the counter are friendly and will help you. This is a modern building and is well maintained. That says something about the service you will receive here.

I just bought my first car ever at this dealer ship and they reached out to me when they saw I was looking online and got a call from Mr. Devin Johnson and went one day to test drive and figure things out, then the next day I purchased and Mr. Johnson was very cool with helping me out and making sure I got a great deal. Will be doing business with them in the future

Amazing customer service! We worked with Mr.Convington. He was so accommodating and helpful. He was not pushy at all like other car places. I would definitely recommend VW.

Had a great experience, and excellent help from Ester and Victor who helped my wife and I find a nice car that fit the budget we had planned out and ended up buying a great used car from them.

Wonderful experience, our sales rep Ms.Pinkston was very helpful her knowledge and experience make the whole process very pleasant. Nick, in the finance department got us approved and ready to sign our paperwork in less than 30 minutes. By far this is the best service we receive when buying a car. Thanks

Nice people, easy to work with, keep you up to date on whats happening.

Theyre always treating you with top priority and hospitality

I know my car was dirty when it came in(I live on a dirt road and weve had over 32 inches of rain in 4 weeks) and the car was dirty front and back when I got it back and I was told they were going to vacuum it out, but didnt. All n all good job.

Found everything I needed.. Friendly, competent people

Fast and friendly service. Always nice and informative. They are all about customer service and it is always a pleasant experience.

Excellent prices and a wonderful staff!

Stop by Valley Auto Worlds pre-owned car lot and talk with Jim Wallace. He took great care of us when we purchased a 2010 Jeep Commander there a couple of weeks ago. They worked a great deal for me with the trade of my Infiniti G35X without they typical pressure sales that you get at other dealerships. I even took the Jeep over to a competitors mechanic to have them inspect and check out the car before I purchased it. Since the purchase, Jim has been in touch several times to make sure everything is good. Thanks.