I accidentally disconnected an airbag cable while replacing the cabin air filter on my 2016 Prius. The warning came on Hybrid System Malfunction Visit Your Dealer. I called Toyota Fayetteville first thing in the morning and received an appointment right away, met Service advisor, Whitney who was very helpful. By 10am received a call from Whitney said the problem solved with a very resonable service charge. Highly Recommended!!

Leaving on trip when we found a nail in our sidewall of our tire. They got us in and out with a new tire without delay. Great service. General Manager has his team running like a well oiled machine.Thanks

This Toyota dealership is outstanding. The service personnel are friendly and competent. The waiting areas and restroom are always immaculate. I especially want to commend Chris Williams, Service Advisor and Justin in the Collision dept for helping with a small scrape on my cars bumper yesterday. Im very grateful for the great service at Fayetteville Toyota.

I bought my used 2014 Toyota Tacoma from them and have it serviced there regularly. They are timely and efficient. Comfortable waiting area with complimentary coffee and bottled water. They really go the extra step and have complimentary female hygiene products in womens restroom. I would highly recommend them as they are very customersatisfaction focused!

Trenton Riggs was outstanding. Shuttle driver not available and he zipped me out himself. The periodic service and wheel rotation was done in record time. No shuttle available so he picked me up himself. Entire transaction complete in record time along with a thorough cleaning inside and out of my car. Highly recommend him as a service representative!

My entire experience was first-rate, beginning with the receptionist. She was professional, engaging, and concise. My service advisor was quick, attentive, professional, and focused on my needs. It was an absolute pleasure dealing with Toyota of Fayetteville. I recommend this dealership to anyone who not only wants a job done right the first time but from a team of professionals who are willing to go the extra mile. Please pass on my gratitude for a job well done to everyone involved with my vehicle.

My car was towed in Sunday. Joe called Monday morning and communicated with throughout the process of repair. Thumbs up to Toyota for having an alternator and battery in stock. I had my car back Monday afternoon. Very thankful for the shuttle and kind driver that was able to help me get to Toyota to pick up my car.

I want to thank Joe in service for his wonderful service. My car broke down during an out of state trip and they got me in and fixed my car with only a one day delay! Thank you all so much!!

Joe in service took great care and it was delivered exactly in the time it was promised. This would have been a 5 star except for the truck antennae not being reinstalled after wash. Sure it is a minor thing, but had to make a phone call to see where the tech put the antennae once removed and not reinstalled. Good service all around!!!

We arrived early but they took us in. Josh is a great service agent...very cordial

This service center was terrific. I got a timely appointment, was taken in a few minutes early and got out on time. Very friendly and professional! Thank you for a job well done!

This was my second appointment with Toyota of Fayetteville. I found the facility extremely clean and comfortable and the staff is amazing. I have an older car which tempts mechanics to overestimate needed repairs, but on both occasions I felt that I wasnt oversold and found the price to be reasonable. Good service and nice people! What more could I want?

I appreciate the gentleman in the service department that helped me get my fob programmed. They were all very helpful. The key in the fob was missed and not cut though. I will need to return to have them complete this.

Well, it took forever for someone in service to answer the phone for me to make he appointment but I guess that is understandable given how understaffed the service department appears to be. The actual delivery of the regular oil change and service was speedy and apparently well done.

Toyota of Fayetteville was great with communicating what my van needed, the cost, and how long it would take. Then, as soon as it was finished (when they said it would be ready), they called to let me know! Super easy process and great to work with!

I had a 55,000 check over. Chris Williams is very thorough and goes beyond expectations.

The only issue is that when you pull into the service bay, there are several people in Toyota shirts a standing around but no one came up to me to help me. I finally got out of my vehicle and approached someone and asked what to do as this was my first oil change at this dealership. The gentleman said that someone would come out and help me. So what are all these other guys doing just standing around? It makes no sense. anyway, the gentleman had to go get someone to get me checked in. It just doesn’t seem to be very organized. When I was leaving, another lady got out of her car and asked the same thing I did. It would be nice if the guys just standing around could at least let the customers know that someone will be with them soon. It just doesn’t seem very responsible.The service was fine in the amount of time I was told and I was happy with it.

Matt is a great service manager Trent is real nice service advisor very helpful Josh is great to

Trenton has been excellent in his advice and taking care of my vehicles service needs!

It was my first time bring my toyota RAV 4 and love how professional and on time they are. They did the oil change and tire rotation. They did an awesome job

Always very good service. Mr. Riggs was exceptional in helping me with my services and concerns. I would rate service department a 10!

Trenton listened to my questions and was very timely handling my concerns. He was very nice, took care of my oil change, checked my brakes, advised me of my options and cleaned my car. Wonderful!!!

Bought my Toyota truck here 7 years ago and have been using Toyota service ever since. They are always friendly, take good care of their customers, and will provide free shuttle service to take you to work/home and come pick you up when your vehicle is ready. They are reasonably priced and go the extra mile.

When i got my car serviced they didnt tighten my valve stems covers and i lost one. I had toyota valve covers now i dont. So i dont know why they chznged them .

I had a slow leak in my front tire 😒 They found a nail in the sidewall. They didnt have my exact tire, so they drove to the nearest town that did, picked it up, mounted it on my car, and even wrapped up my old tire in plastic so I could take it home and plant potatoes in it! Charles Williams? And Matt Brenniger are professional, friendly, caring and Awesome 😁

Trenton was awesome. Worked me in on a super busy Friday before a holiday. Will definitely be returning for future service.

Completely Happy with the care and service Trenton and the Service Team provided.

Josh in service did a great job communicating with me. Toyota had a rental for me so that I could continue my work week without interruption.

Josh was very professional, friendly, and knowledgeable. He was patient as I worked through decisions about our service repairs. Josh arranged for the courtesy shuttle to take me to work and come get me when my vehicle was ready.

We have had our vehicle serviced many times at another dealership. The service here was much more friendly and personal. They really took good care of us.

Jordan Archer was fantastic as a service manager. He was there as soon as I pulled in and I told him what I wanted done. Fantastic job.

Used them often for service and also bought my new Tundra Trd Pro from them! Outstanding service every time. Theyre real people that care about repeat business.

Best customer service I have ever received. Always inform me of any issues and changes before they perform the service .

As fast as they could be, which, in this case, was quicker than expected. More accurate diagnosis than their closest competitor. Cheaper, as well. Very satisfied with them. Worth driving the extra few miles.

Trenton Riggs helped me with my appointment and I couldn’t have asked for better. Very professional and helpful. Will definitely be using him for now on.

I had to have my vehicle towed here because it broke down in the middle of the Ozarks. I explained my situation to them, about how I needed it to be looked at quickly because I didn’t have access to other means of transportation, and they did it quickly and had me back on the road in less time then I was thinking.

This is the best dealership I have ever used and the service dept is fantastic!

Very nice people. Eager to please. Thank you!

The pick up and delivery service is fantastic!

This was my first time here. It was for the 5000 mile service on my 2020 Tacoma. I was pleasantly surprised how quickly I was in and out.

I took my 2021 Toyota Highlander in for the 5,000 mile service. Great customer service.

Joe Reynolds is the BEST!!! Very professional and knowledgeable. I trust him whole heartedly with my RAV. Always a pleasure to see him!

Quick and easy. Showed up 5 minutes early, checked in, and was out in almost no time.

Joshua R. at Toyota Fayetteville was awesome! Would definitely recommend him and the shop to anyone looking for maintenance and service repairs!

Pros...charged a small digital fee $1.65 for setting appointment on line!

They got me in right on time. Service was quick and friendly.

My 2013 PriusV was misfiring when I started it, and I needed to return to Chicago ASAP after Spring Break. Joe got my vehicle diagnosed and repaired quickly so I could get my family back home. Thank you Joe, and the entire Toyota Fayetteville service team!

Air bag replaced because of recall. Friendly employees and and mechanics. Answered my questions, were all courteous and helpful, gave directions i asked for on the way out, etc.Yes, would definately recommend.

In for fuel pump recall, service completed well before time promised. Chris the service manager was courteous and efficient.

I went in for a tire change and to replace the fuel pump due to recall. All parts were there Josh checked me in and I left. The paperwork from Toyota stared the job should take 3.5 hours. Josh and I had a miscommunication at drop off he thought I was leaving the vehicle overnight. I was not. There was not a loaner vehicle for me from Toyota but Paul B. and Trayvon were able to get me a vehicle and we were on our way. When I returned at 6:15 to get my car the service dept was closed (I asked when I left what time they closed, I was at preowned where I got the loaner which stays open an hour later than service this was miscommunication #1) and my car was locked away. I asked the receptionist to call over there and see what the status on my car was. She said they were gone, I said can you please call and see if anyone is still there and she wouldn’t pick up the phone to check. So I called myself and was told by the auto park receptionist that they were gone. She also didn’t try to forward the call to ensure there was in fact, no one still there. At this point I’m pretty upset and asked to speak to some manager to try and reach someone in service and inquire about my vehicle. I was forwarded to Chad Campbell. Boy, this guy is a piece of work. I explained to him my vehicle was in service and I needed to reach Josh and find out what was going on with my car. He stated, “what do you want me to do about it? They’re gone.”I told him I wanted him to try and reach anyone in service that may be able to reach him to I could get info on my vehicle. Chad Campbell was awful. He was unwilling to help. He stared he didn’t have anyone’s phone numbers to reach, which I find hard to believe he didn’t have anyone’s phone number of people that work with him. He was rude and dismissive. He really made me more upset than I already was. Alice in preowned heard my conversation and called over hereslef. Lo and behold, Josh was still there and called me immediately. Why this all couldn’t have been resolved if the receptionist had tried to call is beyond me. Josh was extremely apologetic for the miscommunication and was able to let me in to my vehicle to get my house keys and garage door opened. He continued to apologize, and because he has helped me with service on my car previously we had a good chcuckle about it and moved along. He always has excellent customer service and I will continue to request Josh in any future service I need for my car. Paul, Trayvon and Alice at preowned we’re all helpful. I appreciate them getting me a loaner vehicle and I appreciated Alice taking the necessary initiative to reach out to Josh. I give all of them 10/10 stars. Chad Campbell I rate as negative 5. He was rude, condescending and unhelpful. Find anyone else to deal with if going to Toyota sales. I’m not sure how this guy is a sales manager I can’t imagine what other condescending things he’s said to other customers. I just keep hearing him say, “what do you want me to do about it?” You don’t try to put out a grease fire with water Chad.

Great service from Josh Reeves, we appreciate your thorougness and thanks for answering all our questions. Car runs great.

Anthony, in service, was very nice, helpful, and informative.

The service was fast, efficient and the customer service was amazing.

Work was done on time and at a fair price.

I like to go there. I know it gets done correctly.

Great job. My only complaint is that the vacuum job was not very thorough.

I sent a VERY COMPLIMENTARY email IN 2019…..to corporate website and just got a positive confirmation. Corporate needs to take lessons from lower staff!!

Toyota of Fayetteville performed an oil change. The only thing that really aggravates me is the last 2 oil changes I had an appointment and arrived 10 minutes early and it took them 2 hours to get my car back to me. What is the purpose of making an appointment. They blamed it on over booking both times. This is a problem that needs to be addressed.

Have tried to get recall work done three times. First appointment, I drop it off and pick it up but no work was done because the parts were not in. Make another appointment, call the morning of to confirm and turns out, parts are not in. Two weeks later I have another appointment and have not heard so I assume the parts are in. Drop it off, get a call - no parts. Told I’ll be called if the parts are not in for my forth appointment. According to Toyota this is an urgent safety recall that they don’t seem to think is all that urgent. Will update review if work is completed.

Always very friendly and knowledgeable

Trenton Riggs was very knowledgeable and extremely helpful and courteousness

On time, informed me of any abnormal results..

On time, respectful and helpful

Good people and very helpful.

Josh Reeves is very kind.

Awesome as usual, convenient, kind, efficient

Happy with the service

Best Toyota Service Center experience I have ever had. Thank you so much, Toyota Team, and specifically Josh!

Service was done in a timely manner. Staff was professional and very helpful.

Took over 2 hours to complete items.When I went to check on the truck, it was parked inside and had for some time. Service rep was over worked handling customers. Other service reps did not seem to care or help.

Excellent people!

CCD

Great team!

Excellent service

Good service

Josh is the best!!!!!

🎆🎆🙆💎👣A-1 service here...bought almost every car here...lived here since 1960!!!😀😘💞💞

Another GREAT experience...!!! Look forward to service instead of regretting it...Very Professional...Treat you with utmost Respect...Very Timely...!!!