Nicole the USAA representative there was very professional and always kept me informed of what and when anything was going on during the process. Very satisfied with customer service and the work itself...

They were in constant communication with us. Answered all questions. Work was completed on time and looks good.

The repairs arent completely finished.Still probably one of the better body shops.

TERRIBLE! I received an estimate from Nicole Martens on 8/24/21 and was told they could get me in 9/20/21 due to their backlog and that the work could be completed within a week. I showed up on 9/20/21 to drop off my vehicle and they had no record of my appointment and couldnt tell me how long that Id have to leave my vehicle there for the repair. All this after waiting nearly a month for the appt and lining up rental car, etc. FRUSTRATED BEYOND WORDS!

I used this center to fix some serious body damage to a 2021 Chevy Silverado The front desk staff and mechanics were amazing throughout my experience. They replaced my hood, front fender, lights, side fender, repainted my door, and much more. I was quite specific on what I wanted to replace the damaged parts with, and the mechanics worked with me 100% of the way. They sent me pictures and text with updates throughout the process so I never even needed to call in. They work with the major car insurance companies thusly taking the headache out of a claim process. I was greatly pleased with the quality of work and product this facility produced for me. I would highly recommend them.

Nicole and her team at Crown Collision are the best. She kept me informed every step of the way while my baby (F150) was getting repaired. They did a fantastic job and she looks brand new! I cant recommend them enough for any collision related repairs.

Excellent service done in a professional and efficient manner. Your satisfaction guaranteed !

Awesome receptionist she was very kind and nichole is great at her job, they called enterprise for me to get my day started😍thank you for making life a little easy to transition through for repairs .

They do nice work and they cleaned my car

Great customer service and my truck looks brand new

I took my car here after a small collision and they were very professional and nice to work with. They helped me make arrangements for my rental and during the time my car was in the shop I got messages letting me know the status and when was going to be ready for pick up. My car looks perfect and they match the colors so I’m very pleased with the fix and with the customer service. I highly recommend them.

Awesome! Everybody was really professional and the work was top notch. Thanks

Communication from the very beginning was excellent customer service was excellent throughout the whole process Mrs. Martens, was on top of everything.

From my view the service is outstanding. I love how they take that extra step to make you happy.

Fast, professional and friendly. The paint wax a 100% match and they cleaned and detailed my car before pickup!!!

As always, Ford and its employees consistently provide superior service in meeting my automobile needs. Also, would like to give a very special thanks to Mrs. Nicole in the Collision Department for providing superior customer service!Dr. L. Newton

Two yrs ago, they fixed massive hail damage on my 2016 Charger and when they were done, you couldnt tell there had been any damage. Same this time on my 2020 Charger where I had backed into a tree. Their work is always immaculate. Would recommend them to anyone. Corin was awesome. She went above and beyond to make sure our vehicle was done properly and made sure we were comfortable with everything.

Job well done. Completely satisfied. Will recommend to others. Thank you team Crown!

They fixed my car ASAP! This was the best experience I’ve ever had. I no longer have to worry about my trunk not being able to close. They fixed it for $113. For the service and part I was missing. 🙂

Nicole was very nice and very professional. She even had my dirty car vacuumed and washed. Thanks!

Very professional staff. First time going through the process and they explained what was going to happen next, what I needed to do, and what they were going to do. I watched them deal with 4 or 5 other customers while there and the staff was just as helpful with them as they were with me. They are honest and you will get a quality job.

I have always had great service with Ford. The collision center was on point and had my vehicle ready far earlier than I could have ever expected.

Highly recommended USAA 5 Star service center

Just picked my Jeep up Friday. Looks as good as the day I bought it! Special thanks to Corin for excellent customer service and going above and beyond to make this experience pleasurable.

They did a really good job on my 2019 f250 lariat, I went and picked it up it was late and they washed it, next day I got a good look at it they may be able to fix one but they CANT wash one ...not satisfied with that part after paying close to $$11,000.00

Had them repair my 2019 Dodge Charger after I was hit. They completely took the cheap way out in getting my car put back together.

Jeff and his team took excellent care of my 18 F150. They made sure I was happy with all repairs. They even fixed my tire rubbing in the front for free. It wasnt even part of the accident. Definitely impressed with crown collision wouldnt hesitate to use them for repairs if needed in the future!

Great place!

Have been there twice to have peeling clear coat repaired, under their warranty. No call backs from them, it would be easier if they said they dont warranty their work. So, Im looking for a reputable body shop now.

Very timely and quality work, and extremely friendly employees

Good job and service

Crown Collision Center was very professional and quick. They worked directly with the insurance company making everything easy for us.

Crown has repaired my fathers car and a few friends cars. All of them looked better than when they came off of the showroom floor. after having less than acceptable repairs at other shops, I will never recommend or go to anyone else, even though this shop is 45 minutes from my house.

Was T-boned and Crown Collision made my Dodge Journey look like nothing ever happened. Completely A Pleasure To Work With. Tim Henderson is Amazing. I Highly Recommend Crown Collision ...

Car turn out beautiful, you will never tell it was in a accident. Great job

They were fixing my car for an insurance claim. They gave it back saying everything was good to go. Come to find out they had requested a supplement from my insurance company, and they did not get it approved and paid for before they gave me my car back because the forgot to check up on it. Now they are trying to stick me for the bill my Insurace should have paid for and threatening collections for their mistakes. Do not use them!!!

Was able to experience a work function here. Great times gave it the 4 stars. 1 star for the bar which was over price and the food which took forever.

Gary, in the parts department is probably one of the most unprofessional and rude individuals I have ever had the misfortune of giving my hard-earned money to. He seems bothered every time someone walks up to his counter, or he doesnt even bother to acknowledge you, so youre just left there standing until someone else eventually walks up. If you do find yourself in the unfortunate circumstance of dealing with him, he cant help himself but make you feel stupid at every turn of the conversation.Real nice guy that Gary...

This company has been doing unethical business practice double billing the customer . If they can’t get it from the carrier they will bill the client later after car has been picked up. DO NOT GO HERE

Had a few scratches on my truck they took care of it

Fast efficient and friendly service

WORST COMPANY. LEFT MY CAR DIRTY & SCRATCHED. GOT A CALL FROM OTHER PARTY INSURANCE THEY DIDNT DO THEIR PAPERWORK CORRECT. BE WARNED!

Great experience, no hassle!

DO NOT GO HERE! GOT A BILL 4 MONTHS LATER FROM THEM BEING THEY DID NOT DO THERE JOB WITH INSURANCE SUPPLEMENT PROCESS. TERRIBLE COMPANY!

Very professional staff

It was great

Bad attitude