I used to go to this store all the time. The staff was friendly, especially Amgil. Always got me taken care of quickly and would hold the door open for me on my way out. Their cell service and other services were worth the price. I wasnt a fan of the manager back then, Dave Lindsey, but the new ones are awesome!

Was very satisfied with Conner customer service 😀 Hes been very helpful 👍 Im super excited and happy I came in.

I called into technical support 5 different times and they couldnt fix my issue. I went to Christian at the store where I should have started to begin with. Christian fixed my issue in 2 minutes.

I needed a new screen protector and stopped in. Everyone was so friendly and helpful. They made some suggestions, let me pick which one I wanted, and Christian Karch even put it on for me. 10/10 would recommend and I will be going back to this location for my future phone needs.

Theo and Christian helped me and my friend out while getting his phone fix. They were personable and professional. Definitely glad to be an AT&T costumer and receive such great service.

Great customer service

Alex helped me get a great deal! Excellent service.

Great service and great staff, I was helped promptly as I entered and had an exceptional experience at this store!!!

Fantastic Customer Service! Aaron did a fantastic job!

Germaine, at the AT&T Store, in the West Acres Mall in Fargo, was immensely helpful! He helped me install an update on my iPhone 10. He then showed me an alternate route to access my exercise videos on my old, original mini iPad! Germaine saved me $500 by not having to purchase an iPad Mini 5! Germaine rocks! In my opinion, Germaine is a candidate for a promotion + a raise! 🤗

The staff at this location were great to work with, when I had further questions the manager was very informative and polite. Thanks for the help!

My husband and I arrived about half an hour before the location closed for upgrades on our phones. They were short staffed and there was a complicated customer ahead of us. We had to wait for about 25 minutes, which wasnt too big of a deal as we did not have an appointment and it gave us time to browse. By the time they were able to get to us it was almost time for them to close. Not only did they stay late to make sure we got taken care of, but they also took the time to get us set up with a new service for TV as well. They were pleasant the whole time. By the time we left it was about 45 mins after they closed. Not once did they make us feel bad for running them late. Great guys!! Very happy as always!

Store reps are very knowledgeable compared to the others in the area. Got new service with even better price. Thanks guys

Chris Wiebe was so knowledgeable and helpful with answering our questions, and even going above and beyond with providing more options for plans and products. We just switched to AT&T and they made it a seamless transition. I highly recommend AT&T and be sure to visit with Chris! Thank you for your exceptional customer service!

Chris did an amazing job! Always knew the best deal for me and was interested in my individual device/service needs. Will definitely continue with their service.

I visited the store a few months ago and it was a pretty busy Saturday afternoon. I was surprised at how quickly I was helped. Christian was able to assist me with my issue very quickly while also helping another person at the same time. The multi tasking ability of this young gentleman not only helped me quickly, but also helped the store not seem too busy or overcrowded.

I think the dogs are taking over. My wife and me walked into this store. The first thing two young guys had a big dog and he started barking at my wife and me and if he would not have had leash on he would have bit one of us. I think this is going too far, no body has any consideration for any body else. If it ever happens again it will be a dead dog and we will find another cell phone co.

My husband had a problem no one else could fix. Theo and Chris stayed late. Solved the problem many hours on the phone couldn’t help! Best guys ever! Even took extra time to find us a better plan. My best experience with AT&T ever!

Got DTV and saved money. Thanks

Craig and christian made me feel amazing amazing job thanks for helping i will definitely send my friends here and be excited to work with this location thanks soooo much made my day 100% score on service three thumbs up

I just bought a new phone mirror and Im waiting for it

Lori was absolutely fabulous, and understanding and flawlessly helped me while was in a bad panic about my lost phone. She gave fantastic customer service and made sure my phone number got recovered so I could rebuild again without having to completely start from scratch. She really was great and understood about my inability to wear a mask. She was my savior today and without her Id be so screwed. Store was also very clean and cozy. Im a happy customer again!

Rock solid customer service! Chris and Theo put in the extra effort to help my wife and me. Will be returning to this store for sure! Thanks guys for going the extra mile!

The best service I have received in a LONG time! Attentive, courteous and gave THE best hugs! Especially that Lilly girl! The manager Theo might be the most handsome human being I have ever laid my eyes upon! 5 out of 5 would recommend!

My family lives in valley city and we will only go to this store because of the great customer service from Christian. He is super friendly and helpful in getting us the products we like.

Helped out in many ways and got us set up in a plan instantly without any issue great help from these guys!

Best store I’ve ever been to.Chris W helped me out I recommend him to anyone

Great experience when I went and bought an accessory item from the store. Chris wiebe made everything seem easy. Everyone was friendly. I would highly recommend him.

Theo helped me get a new phone at his store and I am grateful for all his help. He transferred all my information and even helped me set up my hearing aid and sync up my vehicle to my phone. He was patient with me and answered all my questions. I will be coming back to this store if I ever need any help in the future!

Love being able to walk in and out with a new phone that is set up just loke my old one. Thank you Kelsey

Always helpful staff!

Chris Wiebe helped us into great new deals for our new phones! Also offered us the new AT&T tv! Great customer service and very professional. Answered all questions we had highly recommend!!!

Kelsey helped me she was polite and got my issue solved clean store good staff.

I had a wonderful experience with Christian Karch! He respected the covid regulations very well. When you talk to him it’s like you already know him, he is just very friendly!!

Lindsey 100% deserves recognition for her excellent service. My wife and I were not prepared at all and encountered quite a few complications with porting over a number and getting our phones transfered and account set up, but Lindsey helped us each step of the way. She was incredibly patient as we got our ducks in a row, and even brought us waters as we talked with customer support. Not once did she look annoyed or bothered. She carefully explained everything about our new accounts and answered our many questions we had. She even got the door for us on our way out. 12/10.

Both managers Kelsey and Alex along with their rep, took care of my issues. They made it seem not like a big deal

The salesperson was not at all pushy. He answered all our questions and really listened to what we said.

The AT&T store on 44th St and 13th Ave S in Fargo, ND was a perfect place for me to sign up for a plan and get a new phone. Their kindness and patience was amazing. Craig was so clear and thorough in his explanations that it made me feel confident that I had made the right choice! Thank you!!!!

The salesperson Chris was immensely helpful. I came in with a few questions and he clearly and concisely provided me with quotes and relayed other relevant information that gave me confident as I made the decision to upgrade my parents phones. That said, I checked online and found that rates were cheaper there than in store. I wanted Chris to be compensated for all his work, but unfortunately I simply had to go with the better online deals. If AT&T wants to improve their customer service then they should allow their salespersons to match online prices when customers inquire about it. I was immensely disappointed that Chris was not compensated for his very impressive help in store.

Fast and friendly! Thank you for the great service 😀

Christian Karch was very helpful and patient assisting us getting new phone yesterday and even helped us get discounts we could including the nurses’ discounts . AT&T staff on 13th Ave are awesome.

Was in to upgrade my phone and Chris was very helpful.

Lindsey helped me immediately!! She understood my budget for a new phone after cracking my old one and pointed out several suggestions! She even helped me set up auto sync for my contacts so I can back them up! Love the friendly, fast service!

The onnline custer service directed me here after a 40 minute wait on hold. The stor corrected my problem in less than 3 minutes

Chris was a great help easy to deal with service was excellent

Theo, was great...The staff was very friendly as I noticed...

Very disappointing. Had an issue with DirecTV billing. Was abruptly told he couldnt help since I wasnt a new customer. I have only been with DirecTV for the last 23 years... Wont be a customer for long. Going to switch tv and wireless. Gave them a 1 since 0 was not available.

Very nice was waited in right away

The store here in Fargo North Dakota off of 13th avenue has been my favorite AT&T store to go to. Period. California stores are a nightmare.

Very helpful

Theo was great. Helped out with everything we needed. Great customer service. Highly recommend!!!

Great service!

Today I was assisted by Chris WiebeHe really went above and beyond to assist me get my new phone and trade in the old one

I went into the store for a quick visit, but I ended up talking to the employee for about 20 minutes. He was extremely helpful and answered all of my questions.

Awesome experience getting my new phone today! Thank you Alex you were the best.

It seems that the Staff is more focus in sale items, if you have a different concern they tell you to go to the AT&T website which sometimes no one either get back to you . Verizon was better regarding customer services .

Alex did an amazing job taking care of us! We had a horrible experience with the AT&T retailer store in Grand Forks ND (2851 32nd Ave) and with corporate customer service. We thought we could save money and have good service so we switched from Verizon and bought new phones with unlimited service. What a mistake! The service was absolutely terrible in Devils Lake, Lakota, Grand Forks and at our farm on the border in Minnesota (uses ND 911 service. AT&T FAILS!). North Dakotans do not deserve to have AT&T as our EMS/911 provider. The AT&T return/cancellation policy begins 14 days from the SHIP DATE! This is totally unreasonable. Reason #1 is the customer cannot control shipping delays or weather; #2 Many work schedules such as law enforcement, military, truck drivers, etc have jobs that are out of town or not conducive to normal work hours or work week. As a result, they cant meet a 14 day return policy from a SHIP DATE. Furthermore, its most reasonable to begin the buyers remorse period on the ACTIVATION date. However, despite the debacle of services, cost, lack of transparency, Alex and Lindsey from the corporate AT&T store in Fargo went above and beyond to refund our money and to correct the situation. If ever we were to return to AT&T, we would recommend Alex and his staff at the Fargo store!

This team is amazing. We switched from Verizon to At&t this week and everyone in this store including the manager were helpful, friendly, and didnt let you feel like another number. We went there for accessories and left feeling like friends.

Employees are quick to greet you and are professional and courteous. No waiting in long queue lines, no pushy quotas or agenda-type upselling sales pitches, just fast and friendly service, and a smile to boot. Best of all, I can avoid going to the mall :-) The atmosphere of the store is also relaxing and very very clean. Even when Ive gone in grumpy if Im having an issue with a damaged phone, the cheery staff and environment are a breath of fresh air.

They have the best customer service by far

Really good phone store Ive gotten all my phone stuff here

They always tell me my phone problems are the phone, not service. They are very helpful to get me a new phone. Then I have the same issues.

Great cus to omer service. Ive been able to receive help in some seemingly hopeless circumstances. Even after being told I wasnt capable of fixing my problems with my service from tech support online sometimes the team members in-store are capable of solving difficulties unavailable over the phone.

The customer service at this location is a joke. The woman is especially rude. Always have issues when we go in, rather wait in line for more competent people in the mall. Save yourself the hassle and find another location to visit.

Creg is the best ever

While I dont like AT&T in general, this location had pretty good service so thats what Im reviewing here. Three of us came in looking for fifty dollar phones and the smallest family pack we could get.Other people spend gobs of time in there looking at the latest devices for a bajillion dollars and the 5,000 gigabyte plan, and while we had to wait for a rep to be available, when one was available we were treated with just as much respect even though a couple of us knew nothing about phones or tech in general.Kudos to that particular rep, I wish I would have remembered his name. Hopefully the other reps here are as good as he was.

Alex (the store manager) was amazing to work with when I had a concern about coverage in my area. He is very professional and had great customer service.

I always have a good experience at this store. They have a warm welcome and are incredibly friendly.

I dont remember who helped me but she was super nice and super helpful didnt have to wait long at all for help. I definitely will be going back there.

Fantastic customer service would highly recommend over the other AT&T stores in the area!

I had an unique issue with my network and took few hours to figure it out but the staff was very polite and patient in handling my matter.

More honest than Verizon.Good move, this ATT.

I was helped immediately. The representative was very friendly and helpful. Unfortunately the Samsung S10+ has poor software with the 5g upgrade.

GREAT Customer Service, it was very refreshing to find a store that truly puts the customer first. Having a problem with my home location being in a weak signal area. The AT&T Rep at this store went above and beyond in providing me with a solution for my problem. AT&T is really customer orrented and I would recommend this company to anyone looking for a communication solution...

Just asking questions employees seemed respectful and knowledgeable

The staff was very very helpful, friendly, & polite I got exactly what I wanted & am very satisfied

Great customer care. The associate understood all my questions, and answered every one of them.really enjoyed this AT &T

Great friendly staff, and helpful. Took time to find a product they didnt have

Ive been there in the past with fine assistance.. however today I walked in and not spoken to for about 5 minutes, as the only available worker was helping another customer. Additionally. Theres talking and laughter coming from the back room employees only . And finally asked the worker how long it would be. He said 5-10 minutes in an annoyed voice. . Customer service needs some help today

Been here two times and they are super friendly

Very helpful and friendly good experience all around very happy

They helped me out either my phone. They did a great job.

Awesome service, great guys! I recommend definitely 😁😁😍😏

Employees yawn in your face! Never get questions answered! Employees brush u off & dont want to take the time with customers. I dont like that store. Need good employees.

Good value great service got exactly what we needed and save hundreds dollars over Verizon

Not sure if they fixed my problem. Time will tell.Didnt seem to listen to me

Great job

Awesome experience. Knowledgable and helpful sales associates.

Spot on customer service and very friendly atmosphere! Love this store!

Always great service with very knowledgeable staff.

The attitude of customer service was not pleasant. Had a problem with my SG8 phone. He wasnt making a commission. He had to reboot my phone. Took all of 15 minutes for him to figure out what needed to be done.

Staff is well knowledgeable and very helpful

Good customer service

Knowledgable staff help me with my account

Definitely good cs.

Helped fix my phone very nice guy

Got my son a new smartphone and Lindsay was awesome as always!!!!

Quick, answered all my questions, and clean store.

Had a problem with my phone...they helped me get it fixed right away.

Just went in for a question. Answered quickly and accurately.