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American Auto Body Specialist
1950 Walters Ct, Fairfield, CA 94533, United States
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American Auto Body Specialist
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Be
Review №1

Great business to work with. Staff is professional, courteous, and they aim to do a great job and make the customer happy. Their work is excellent and I’m very satisfied. I truly trust this business. Very fair on the price of their work plus extras like getting your cleaned. My car almost looked like it got a good wax job. Crash Champions are the best! Mike S. helped me and it was such a pleasure to work with him. Thank you.

Ma
Review №2

Quick and exceptional service, which exceeded my expectations. A repair that was anticipated to take 9 days was completed in 5, and my car came back looking better than when I dropped it off. On top of timely service, they detailed my car and offered solutions to accommodate my schedule for drop off and returning my rental vehicle. Fast, friendly, and affordable.

Mo
Review №3

They were super helpful, really friendly, and my car is back in action. I had an issue but they were super quick to get it fixed for me, thanks for your help guys! It was my first accident and not a fun overall experience but they made it so smooth for me.

Pa
Review №4

Mike and the Team at Crash Champions provided me with professional service and superb craftsmanship. I was informed during every stage of the repair pricess, and my 2020 Subaru WRX looks the same the day I bought it. If your vehicle has been damaged just take it here and it will get done right!

Ro
Review №5

Bruce and everyone at this location were so kind really respectful and patient they helped me to get my Mustang Gt 2020 front bumper to look brand new again after having a burnt in the paint and in the clear they made my car look like new again I would always come to this shop in the future for more repairs wouldn’t go no other place at all.

Da
Review №6

Theres a very good reason my AAA insurance recommended me to come here. If I can give this place 10 Stars I would. Theyre that great. I wont trust any other shop with my car except these guys. They go above and beyond customer service.

ju
Review №7

Highly recommend Crash Champions. Very honest professional & excellent work.

P
Review №8

Outstanding work! Would recommend to others.

An
Review №9

Really awesome, professional staff that do quality work!

Bi
Review №10

Great job on my car really good shop

Ju
Review №11

😀 American Auto Body do very outstanding work on all of my vehicles. 😃 Customer service is very professional, knowledgeable,courteous. When I visit America Auto Body it makes me feel very good, because I know my vehicle is getting the best repair there is. 😃 Keep up the very good work.

ge
Review №12

Great service. Done on time and looks amazing!

am
Review №13

I have needed to receive the services of American Auto Body Specialists twice in 5 years, unfortunately. The staff is courteous, caring, and the work is immaculate. They worked with my insurance, AAA, even though they were not on the list. The staff was the same as 5 years ago which says something. Both times I picked up my car I could not tell I had been in an accident.

Ed
Review №14

Great place to get your car repaired. Good employs.

Lo
Review №15

Me and my husband took our Mercedes benz C55 and ML500 to This place to get the bumper repainted- and I’m so glad that we took it to this place, because johnny help us out and he explain us everything what they need to do and how long would it take to do process and he always follow up with us and the most important thing beside the customer service is the work that they did. Both times i took my vehicles I left very very happy not disappointed at all the with there customer service nor there work and besides that they give me flowers when we came and pick up the car. Thank you so much for taking care of us not just johnny but to allThe AMERICAN AUTO BODY SPECIALIST TEAM. Great job guys!

Ch
Review №16

This body shop refused to check my wheel alignment after I was rear ended in a car accident. The guy said it was all in my head and there was no way to prove if it was/wasnt caused by the accident before he inspected the exterior my car. He also stated that my insurance company MIGHT not cover the inspection and refused to even check the alignment for damage! I wasnt even given the option to pay for the assesment myself. Thankfully an independent company agreed to check my alignment and correct the problem.Also, I was informed on Thursday that another part had to be ordered for my car and I would be updated again on Friday or next when the car was completed. I told them I work in the afternoons and I would only be able to pick up the car in the mornings. On Friday afternoon the shop told me the repairs were done and the car was ready to be picked up. I reminded them of my schedule and asked if I could pick it up on Saturday or Monday morning because the shop is not open after 5pm on Fridays. I was told that they already notified the insurance company that the car was finished and that my rental wouldnt be covered over the weekend, so I had to get the car that day. I asked why didnt I receive a call earlier in the day so I could have made arrangements to get the it before I went to work. They never offered an explanation and I had to beg my insurance extend car rental to Monday when I was able to pick up the car. Dont let your insurance company refer you to them.

Ha
Review №17

Best place and everyone here is an absolute bro.Going down there this month to have dents pulled out from my car.Highly recommend if you need something talk to Mike.

Ni
Review №18

Our car looked great after the repairs. Everyone was nice and helpful. They even had rental cars. It was so easy. Totally recommend!!

yv
Review №19

Amazing job!! Got my car back within a few days.. When I picked up my car I was handed beautiful flowers... Excellent service!!

Em
Review №20

They did amazing job with my car. Very nice great to deal with. Would recommend to anyone.

Kn
Review №21

I would NEVER recommend this shop for auto repairs. I am also considering canceling my insurance company through Mercury since they contract with this shop. Im 4 1/2 months pregnant and was in a horrible accident 7/29/19. My insurance company made me take my truck to this location for an inspection, its the insurance carriers policy. So before I went to the emergency room I did as my policy holder informed me to do. I told them upfront my insurance company sent me here for the inspection. Once I arrived they said I needed to release my truck and sign paperwork. After already being in a traumatizing collision, they not only had me sign the paperwork to leave my truck at the shop but to also go ahead and proceed with a tear down of my truck. The shop then proceeded to take the initiative and start ordering parts, less than 24 hours of sending the quote to my insurance company and never getting approval of the repairs. In less than a day they started billing my insurance company for rim repairs. Still with no approval of getting anything fixed by myself. I stated from the moment of calling for a tow, sitting on I80, I had my own shop and didnt want American Auto doing the work. Within Hours I forwarded the quote and told my insurance company, I didnt agree with the quote they sent (7/31/19 by Scott from American) and would be sending my GWagon to Diamond Autosport in Sacramento. My deductible is 1K and 2K is what American Auto had charged me for customer responsibility plus my deductible, each priced at 1K. On the quote that was emailed to me it has a space to agree to the terms and start the process. I never once agreed. And sent it to my insurance company for clarification. Now today, 8/5/19 they wont release my GWagon because they are claiming cost for a breakdown. Since 0930am, Ive been waiting for the tow truck to pick up my GWagon to take it to my designated place for repairs. American Autobody refuses to release my truck till they get paid for a tear down/inspection. My insurance company did agree to pay for a tear down since it needs to be done and are honoring positive customer service in my behalf. However, American Autobody has NOT provided proof of the tear down with pictures to my insurance company. So my company wont agree to pay them and my GWagon is being held hostage by American Autobody in the meantime. The time is now 302pm and no pictures have been sent to my insurance company. American Autobody, doesnt promote honesty, positive customer service, nor do they care for there customers wellbeing (having a customer agree to any added terms but releasing there vehicle at a time of distress is misleading and a scam) and they fail with communication!!! If the tear down had been done, pictures wouldve been sent hours ago. Still no pictures, I could only imagine why no pictures have been provided. DO NOT TRUST THIS COMPANY!

Da
Review №22

Car came out looking better than factory fresh. Nice staff. Lifetime guarantee!

Ka
Review №23

Great people. Very friendly and helpful. The work is done great and quickly. I reccommend them for all your auto service needs by far an 11 out of 10.

Fu
Review №24

They do great work and are customer focused.

Al
Review №25

I drop off my car on Monday and they told me Frieday will be ready and it was ready juat on time so perfect service very friendly stuff and I would recommend it for each person wants to fix hos car .. I was surprised when they gave me flowers when I went to pock my car I never seen kindness better than it .. and I wanna mention the cute lady were was sitting in the front she s so helpful and have a great smile ♡♡

Jo
Review №26

Excellent job of repairing my car. Very nice people as well.

La
Review №27

They are the best by far. Their services at this location supersedes any auto body shop in this area by far.

Er
Review №28

Fantastic service and great people. Anytime I need body work on my vehicles I come here.

Ti
Review №29

Fred miller is a great tech he takes his work seriously and with pride

Te
Review №30

Theyre the best! I highly recommend!!

Vi
Review №31

They handled my car well, and put up with me calling often to check on the progress! Nice staff!!!

Wa
Review №32

I was treated like a criminal when getting my property out of my vehicle!

Wi
Review №33

A great body shop they do excellent work

Lo
Review №34

Worst AutoBody Shop in the World. I was involved in a small fender bender on June 10th. My insurance company told me to go to this shop. The shop said it would take 3 to 4 days to fix my car. I was told 2 times during 3 weeks that my car was complete and ready to pickup. One time I went to pickup the car to found the paint job they did looked rippled, gas cap door not opening correctly and the backup parking assist not connected to the rear bumper. Scott the person incharge of my car said the paint is called Orange Peel Affect and that he didnt realize the parking assist wasnt installed in the bumper. I called and asked to talk to the owner of the company, I complained ablout Scott and the service I was getting. I was given a rental car at that time and was told he would look into it and take care of it. Scott called a 3rd time saying my car was ready, I went to pickup the car and the park assist still not installed in the rear bumper and the stearing wheel was about a 30% off alinement. Scott handed me a bouquet of flowers and said this is for your trouble. If my husband picked up my car, do you think Scott would give him flowers? I just wanted my car fixed. I took my unfixed car and left upset and mad. Then Scott called after the weekend and said he would send someone to pickup my car, to fix the parking assist and the stearing wheel alinement. About 2 hours last they returned my car and guess what, they didnt fix the steering alinement. The person who delivered my car called Scott and Scott said he forgot to tell them to fit the stearing alinement. Im not sure why anyone would hire or keep a person that is so incompetent and as for the owner to this company, you failed to follow throught. I do not recommend this company.

Ro
Review №35

Nice place and very good customer service

Sc
Review №36

Nicest people ever

Ke
Review №37

My car after my wreck they were fast and efficient and my car was brand new when I got it back detailed and everything.

Bi
Review №38

Did a great job

Za
Review №39

Took my mustang for repair, estimator told me will call me back, third week passed and I had to call several times and get same answers.

Ca
Review №40

Is ok

cl
Review №41

Great job

Ev
Review №42

Quick service

Li
Review №43

Very professional.

Bi
Review №44

They helped me

Information
20 Photos
44 Comments
4.4 Rating
  • Address:1950 Walters Ct, Fairfield, CA 94533, United States
  • Site:http://americanautobodyspecialist.com/
  • Phone:+1 707-427-3463
Categories
  • Auto body shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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