Last time I went (after servicing my car several other times without a problem) they did a awful job.I went for a HID bulb replacement and they didn’t follow the proper procedure to fix the problem. Instead of removing the bumper and the headlight they try the easiest way and squeeze between fender liner, rain guard and plastic cover on top of the light. Obviously they didn’t put the bolts back and everything fall off while I was driving.After bringing this problem to the dealer they took almost 2 month to actually care about it. They make me went 3 times and on those 3 times they order the wrong part.Stay away from this dealer. After COVID the quality just went down.If they can’t replace a bulb correctly imagine how’s gonna be with other problems on your car.

Lehigh Valley Hyundai did a great job of fixing my car under warranty, even with 118,000 miles on it. Particular thanks to Briana who made the whole experience painless, including arranging a rental vehicle while mine was in the shop.Overall great service.

I took my car for service, and received the worst customer service ever, they kept me waiting standing for over 30 minutes, without any information, just me waiting for someone to say something, then I approach one of the customer service guys, his answer was Im busy, wait for one of the gentlemen next to me, 35 minutes of waiting and nothing.I dont know whats going on with this gentlemen, but thats not the way you talk or treat a customer.I been a customer of Lehigh Valley Hyundai for the past 6 years, I will reconsider my loyalty with this company after this.

I bought my first brand new car here yesterday and would HIGHLY recommend this dealership. Everyone was so helpful and truly cared about my car buying experience. My sales guy, Trevor, went above and beyond to get me the best deal possible. He was incredibly knowledgeable about all of the cars they sell and helped me pick the best and safest vehicle for my children and myself ( I got the 2022 Hyundai Venue ). If you are looking to buy a car, seriously, go see Trevor K. He is the best !!

Have been here for 2 service appointments with a brand new Hyundai. So far I am pleased with the experience. Friendly and straightforward interactions, and timely service.

Service was good and everyone was kind. Just wish all the customers would have some patience. Unfortunately the dealership is having the same issues a lot of other businesses are, in that the workers there have to pull twice the work because of employees shortages.

Lehigh Valley Hyundai is a great place to buy a car! Everyone there made my experience wonderful. Christopher Christ was the first person I spoke with. He was very friendly and helpful. He is extremely helpful, knowledgeable, and caring. He made the experience of buying a car so easy and enjoyable. I highly recommend Lehigh Valley Hyundai.

Went in wanting an oil change. I went with the full synthetic oil change yesterday and they said no problem. I liked the the oil change was a little quicker than last time and I had to wait 45 minutes and it was done. However, I expected them to write the correct mileage on the sticker that they put in my car that told me when I was supposed to get my oil changed again. Turns out, after I got my oil change they not only put the wrong sticker with the wrong mileage, but they said that the full synthetic oil that they put in was good for 7,500 not 10,000 miles. They said that since it was Mobil 1 meant that it was only good for 7,500 miles even though I’ve seen Mobil 1 have a guarantee of 10,000 miles on many of their car engine oils. Now I’m not sure if the guy was lying to me so that I can come in earlier for my next oil change before it’s actually due or what.That was the second time I came in to this place. I came here previously before this time to get my oil changed as well to get an inspection of my car. When they were doing an inspection I didn’t like that they didn’t snap back the top of the engine air filter. When I popped the hood it wasn’t even clipped in so it was just hanging there. Also, they didn’t put the screws back in for the glove compartment and just left them on the floor on the passenger side. Didn’t appreciate those things either.

I PURCHASED A NEW HYUNDAI ACCENT AT LEHIGH VALLEY HYUNDAI IN 2020.I HAVE HAD THE CAR STATE INSPECTED TWICE.THE SERVICE MANAGER, TEAM, MECHANICS, AND SERVICE OFFER THE BEST SERVICE .THE STAFF IS FRIENDLY, ATTENTIVE, AND EXPLAINS THE SERVICE WELL.

Absolutely wonderful car buying experience! Trevor was so knowledgeable and answered every possible question. I will definitely return for future car buying purposes. So excited for my new vehicle purchase!

Eric went above and beyond to ensure a positive service experience, I really appreciate that, and the quality work by the whole team.

Had an appointment to take my 2019 Santa Fe in for 30,000 mile service yesterday 9/27/21 and had the pleasure of working with “Brianna”. She was exceptionally professional and went out of her way to accommodate me, I’ve never been treated with this level of customer service at any dealership and I’ve owned many different vehicles in my life time. I’ve made a mistake and went to Firestone service center, I have no complaints on the tires I bought or the mounting and balancing but I was sold on their top of the line wheel alignment and since I left the place my steering wheel was slanted to the left but the car was drifting to the right. I had no time to take it back but I will not take my vehicle anywhere else except to Lehigh Valley Hyundai, and Brianna thank you for your professionalism.

Sam was a very impressive salesman. He was very knowledgeable, professional and friendly. He provided information without prompting and was well versed with the functionality of the vehicle I was interested in. The dealership is very clean and large leaving the appropriate space for social distancing.

Gavin was so helpful and knowledgeable. I never felt like the people here were just trying to sell me something. you can tell they genuinely believe in the cars on their lot.

Even though service was very busy, and i needed a new engine installed, Tom and the department got me taken care of very quickly and had me in a loaner car in the meantime. Tom and the service department of LV hyundai are my go to for all my needs with both of my hyundai’s. you won’t be disappointed.

I had a wonderful day and everything went well and everybody was great. Thank you

I leased my first car from this dealership last Fall after college graduation and they had a promotion for fresh grads! I personally recommend Luis Arzola, he’s very helpful, honest, and catered to my needs courteously. He responded very promptly for follow-up questions too! Would definitely come back in the future for another lease or purchase.

Very personal and great service, definitely recommend and will buy from them again, due to great service department!

Despite having issues with resolving the issuance of my title, the dealership honored their end of the deal. It was quite respectable and I appreciate their prompt correction of the issue. Luis Leiva remained professional through the entire ordeal and his courtesy was outstanding. I would recommend Luis to anyone who is looking for a new/used vehicle, or if you just want to check out any cars on the lot! He is very knowledgeable, patient, polite and helpful.

The service at this location is outstanding. I am 5 minutes from the closest Hyundai dealer and prefer to travel almost an hour to get my vehicle serviced. Everyone is professional, courteous, honest and genuinely cares about your concerns.If there were more stars I would give it to them.

2hour wait for a oil change & tire rotation ~ after I was told 45min. to 1 hour. Only reason it finally got serviced, is after 1 hour I check on it. They could not find it in the system. They asked me to describe it. I pointed the first one in line that was right in front of them. :(

Great service. Dealt with amazing reps that were able to help me get what I needed without trying to sell me on a bunch of unnecessary additions. Highly recommend.

Lehigh Valley Hyundai Service Department is by far one of the best service department experience you can have. They are courteous, efficient and detailed when it comes to customer service and car care. They take care of my car and recommend only the things I truly need to keep my car in excellent condition. I never feel pressured, I only feel valued as as a customer.

We were taken care of right away without an appointment. We developed a leak while driving in the mountains of VA. Which caused the passenger side rug to get soaked. Your technician knew right away what the problem was. And it was taken care of very quickly. We are very pleased with the service and the politeness of everyone we deal with.

Great service. Customer service and techs were great.

I received a call yesterday from Arvin, telling me I was approved to come on in. I was excited, but I’m also in the process of moving so they were accommodating (I need to make that very clear) BUT something told me to go in ASAP. So I did, and well... thank you to Arvin, Ryan as well as Gavin. Oh and Gavin... one of theee most amazing sales people I’ve ever met. I kid you not, I’ve never felt more “at home” in a place like this... From the communication to the suggestions (since we just moved)... it was so kind and truly appreciated!I couldn’t be happier, not only with this beauty, but the amazing customer service. I’ve never really felt so comfortable and welcomed in a dealership. I’ll definitely can’t wait to tell all my family, friends, and coworkers about them!

Love Love and more Love. From the time I got through the door I was greeted with a warm welcome then I was appointed to a salesman by the Name of Chris Christ. He said how can I help you and listen to what I was looking for he didn’t try to sell me anything else heck he didn’t try to sell me anything at all he allowed me to view the vehicle answer all my questions he was very knowledgeable about the vehicles. I had so many options to choose from, He ask what color I prefer got the keys took a test drive discussed price and the budget I was working with and made it happen. I went to at least 15 other dealerships within a month or two to see previous vehicles and they could not make it work. I felt if I went out of my budget set Lehigh Valley Hyundai would of still make my monthly payments work for me. Thanks Chris Christ and Lehigh Valley Hyundai for my buying experience.

This is my third time back there. had some major engine work done the first time there. Cost came in under quote price. Because some work didn’t need to be doneThey very easily could have said they did it. Workers are also very nice from the moment you walk in.

The place and the sales team were extremely professional and friendly. The sales agent, Chris, has addressed our needs and recommended the right thing for us. We are truly grateful to the Hyundai team in Lehigh Valley Hyundai.

Nice, clean dealership. My salesperson Sam Cochrane was wonderful to work with. Everyone else I came in contact was also very nice. Leased a Hyundai Tucson and Im totally enjoying my new ride.

No complains. It is always a easy process for me when I make appointments with Tom Mouldone.Service with him is always top notch.

I went in for a recall, and the work was done quickly and on time. I was told my car was in great shape and nothing needed to be done—it has 97,000 miles!. I have dealt with them for years and always been well taken care of.

I was scheduled for 9:30, arrived a few minutes early.They took me right in, Tom came out to make sure correct service was going to be done.He gave me an estimate and asked if that was OK.Very professional and friendly.Service was done quickly, car was washed.Tom came and got me.Explained what was done, asked if I had any questions.I paid and was on my way.Very satisfied with Tom and the service provided.Thank you.

If you are in the market for a new care I highly recommend visiting Lehigh Valley Hyundai and asking for Sales Representative Mr. Christopher Schmidt. He did and incredible job walking us through the process. He is a true professional. He was extremely knowledgeable and made our experience extremely enjoyable.

The place was very busy the last day I went there for my oil change. They still had my car done in a timely manner. I really couldnt be happier with the dealership, its my 3rd lease from them and truly I wouldnt go anywhere else

The lady that took the information wasn’t listening to what I said. After I asked for a Full synthetic oil change, she had a Synthetic blend oil change done in my vehicle. If that would be any other oil the engine could get damaged from that. Poor listening skills, and sense of knowing what the hell is needed, or asked for in a vehicle from a customer.

The staff at Lehigh Valley Hyundai was courteous and professional. David was helpful and clear in answering my questions. I would recommend this location to others. The only annoyance was not receiving the proper guidance in retrieving my vehicle being that it was my first time there. I finally found it after minutes of searching for it.

Tom Muldoon and their team was great — Tom clearly explained issues I had with a fuel pump, confirmed my warranty coverage and even found some other issues under warranty that needed to be addressed. Was quick to even set up a loaner vehicle for me to have for the weekend while they waiting on parts.Entire process was seamless and very pleasing, considering the headaches any regular person can get from pesky car problems. Always call your dealer about warranty and trust Tom and his team to do you right!

Easily best car service experience I’ve ever had. Was in with my 2 month old and they made juggle my baby and getting our car serviced easy, in crazy mom life that means a lot. Thank you!

Professional at all times, and I never feel pressure to perform additional services. My service technician makes recommendations and explains why things are needed, but lets me make the final decisions with pressure.

Tom in service was very helpful and made time to answer my questions.Im very pleased!

The person who helped me, Gavin, was very very nice. Even gave me a ride back home. He took the time to explain everything and took care of all the paperwork and reminded me of the insurance information. Great experience.

I drove an hour to the used dealer to get a trade in value on my vehicles and they wouldn’t give me any kind of number they kept telling me to go to the new dealership they couldn’t help. They had no idea about their radio advertisement nor was it accurate everything that was on the commercial was different from the actual dealer. Every time I asked the sales man a question all he said was i don’t know not oh let me call and find out for you. I wasted a two hour trip to not even get a trade in value. I do not recommend this dealership.

Service department helpful, professional and accommodating. My repairs were timely. Scheduling online was a breeze. Unfortunately, when I came to pick up my car, 3 employees had no clue where Lot D was. Lot D was unmarked and I had to return to the service desk to point me in the right direction. The women was very helpful. Marking Lot D or educating the staff to its whereabouts might be helpful.

I was very impressed with the entire process of buying my new car at Lehigh Valley Hyundai! It was the first car Ive bought on my own, since my husband passed away last year. My salesman was very helpful and I felt comfortable with him.

Service Advisor Autumn was extremely polite, friendly and professional. She reviewed my record and determined that I didnt need the full 60K mile service, which saved me money. She presented options for the things that the service techs identified as needing attention and kept me informed by providing her text contact information and calling me with updates. She was knowledgeable and explained things clearly.My experience on my last visit was very similar. I would and have recommended Lehigh Hyundai.

Great customer service. Service was handled promptly and professionally. Highly recommend

I appreciated the thorough work on my Hyandai.The steering wheel feels like it did when I first had the car.I would have appreciated a little more verbal communication, but I understand how very.busy the advisors were when I was picking up my.car.Rochelle was. very knowlegablein explaining the condition of my problem,And the best part the Discount she was able get get for me

I took my car thru the express area for an oil change. The staff was very nice and friendly. I was given a estimate on how long it would take. My car was ready quicker than the time given. Hyundai service is efficient and I would recommend them.

I was in a bit of a jam needing an oil change on my new Sonota STAT. I was able to be seen using their express service.It was a quick and painless experience and the customer service I received during the process was wonderful.Glad to have this place in my back pocket, one less thing to worry about.

Very dedicated staff that won’t quit until the job is done. I feel like Kaity treated my problem like it was her own. I’ve had all my maintenance performed by Lehigh Valley Hyundai and it is a big part of why I have 270,000 miles on my Sonata Hybrid. Very satisfied with the service.

Samuel and Sonny truly made this experience one of the best car leasing processes we’ve ever encountered. Samuel took the time to go over every feature with us on our new car, answered our questions thoroughly and explained everything before any decisions were made. Sonny was so informative and helped us narrow down the make and model and was so patient with us. Truly cannot say enough good things about this experience! Thank you for helping us into our new family car!!

Since I bought this vehicle the sales person was in a hurry for his date. Did not go over stuff had to go back. So for my inconvenience gave me card for free tank of gas and detail my vehicle. All 5hey did is run through car wash same smears on window. Bugs still there. Now took in car for problem they cant find it so trying to get Uber to get there to drive it with person and they ordered 3 Ubers and none came. Been doing this for hour and 40 min. Kept sending to person no response. Asked for scheduling guy doing Uber answered and said they must of transferred to wrong extension. Now holding 10 minutes to find out when someone at dealer will come and in what car. I would not recommend them to anyone. HORRIBLE SERVICE.

They said 90minites for the car recall serviceAnd 90 minutes it was. They said car ok. I was relieved as I do volunteer patient transport and need a safe car.

Posting for my mother. She owns a brand new Hyundai Venue which she did not buy at Lehigh Valley Hyundai. She noticed that the car was making a rattling sound. She took the car to the dealership where she bought it and, after driving the car, they told her there was nothing wrong with it. She then called Lehigh Valley Hyundai who agreed to look at her car, as it was still under warranty. Kaitlyn and other staff at Lehigh Valley Hyundai couldn’t have been nicer despite the fact that she did not buy the car there.Lehigh Valley Hyundai provided complementary shuttle service to and from the dealership while work was being performed on her car. After removing a panel in the hatch of the car, they found a metal flange for a support that was not in place. Once the flange was secured, the car no longer made a rattling noise.My mother was treated with respect and courtesy and couldn’t be happier with her experience at Lehigh Valley Hyundai.

I needed loaner for the time of my car repairs. The rental co didnt have one, so Tom called 3 more, no luck. He persisted and finally arranged a car for me. This was great service since I had to leave this day for my kids birthday 🎂. Thanks for great care.

I love this dealership, plenty of space to pull the car right in. Im always helped right away and they keep me updated along the way. Really nice waiting area, very clean and spacious and the fancy coffee maker is a super bonus!

I was recommended to this dealer, but quickly found out how nasty dealers are. I called and pre-scheduled a maintenance appointment to get a call no more than 1 hour later to tell me that my appointment was overbooked and that they werent sure when they could get to me. I respectfully asked on numerous occasions for the dealer to be respectful of my appointment and to maintain it as scheduled. I spoke to someone named Tom who just made this all worse. Tom hung up the phone on a potential customer because he didnt want to deal with this.I will never go to this dealer and neither should you.

This was by far the easiest time Ive ever had at a dealer. Thanks to all the guys for the help in finalizing all the paperwork. Special thanks to Christopher Schmidt who was there from the beginning to the end of the process. I really recommend these guys if youre in the market.

I wanted to thank Dan for explaining everything to me. He is a great sales man. I felt like I wasnt being rushed into buying a vehicle. The Elantra has so many features. Keyless remote. You can start your car from your phone inside your home. You can also select the temperature. Summer or winter features. Backup camera.. Thanks again Dan & Congrats on your promotion. Thank you Lehigh Valley Hyundai!

It was a smooth process. They reviewed with me what I wanted done to my car. Informed me of my wait time. The next thing I knew, my car was ready. They went over what they did and directed me to my car. Great.

Excellent service. Josh and Anthony were very clear about how everything is going through the purchase. The vehicle I purchased is what I wanted.

Wonderfully friendly and helpful staff! Time, mine and theirs, was extremely well managed.

Nice experience. Great staff. Quick and efficient.

I had the best treatment buying a new Hyundai here! I explained my current situation and they really worked with me, I never felt pressured or bothered.... a pleasant experience!

Everyone was very nice. It was quick in and out.

The service was very good and Katie was very helpful. I thought the cost for the air filter was expensive. What was the charge for air filter cleaning when they put a new filter.

Service department was excellent. Autumn was very professional and pleasant. Best staff you can get. The service department did not try to sell me stuff that I did not need which was nice knowing they were very honest. The salesman there were very relaxed. It was very nice looking at vehicles with no sales pressure. I will definitely consider them 1st when I go to purchase a new vehicle.

Though there is typically always a long wait, Tom is great! He’s sure to get me the best prices for my buck and is definitely trustworthy. I wouldn’t go anywhere else.

Mike Huber was very helpful with providing information about my cars inspection and explaining the recommended services for my car. Thank you!

My service consultant, Kaity C, was just the nicest person ever to deal with. She was super chipper and informative and helpful. She made phone calls, provided recommendations, explained those procedures and which were most important, was accommodating in giving me a few minutes to think over things and made sure to apply no pressure. Great experience.

Every time I have service there, they say they check and fill the fluid levels. My windshield reservoir is NEVER topped off. It makes me wonder if they actually do all the checks they say they do on your bill.

Service was great. Service manager explained all the options for repairs and was very diligent.

Autumn is my service rep. She always takes good care of me and my car when I go in for service. Shes informative, clear in her explanation and doesnt try to push unnecessary work on me. I really am thankful to have a honest, caring service rep at the Hyundai.

I’ve never owned a Hyundai.. but have been in plenty… with my other car hitting the 180k mark I was in market for a newer car.. bought a Santa Fe sport 2.0.. solid car but had a major recall which sadly meant whole new engine.. but Tom Muldoon.. The service advice… went above and beyond.. and when I say that I can’t tell you how above and beyond he went.. great personality.. understanding and just was there to help.. if everyone is like Tom at this place.. Hyuandi just became family.

The service was nice and got vehicle returned in 35 minutes. Thanks

Autumn was my service consultant and she was amazing! Very knowledgeable and explained things well.

Hyundai on Lehigh st service was slow had a 9:30 am appointment which I was early for and wasnt finished until approximately 12:00 noon for oil change and tire rotation Service, plus they left the plastic seat protection, paper mat in floor and work ticket in car plus they told me my car was washed which it was not washed very dissatisfied poor Service.

Great customer service and was able to do the express oil change in an hour.

Schedule service on line. Pull up drop car off. Talk with service advisor. Cross street have breakfast. Go back car done and washed. Price is what was quoted. Win Win all the way around...

Quick and friendly service. I was offered a bottle of water while I was waiting.

Tom made sure I didn’t get work that was previously done on the car. I appreciated his honesty and willingness to save me money by avoiding an unnecessary service.

The service and workers were great, AFTER I was attended! I go in for the first time and I have no idea what I got to do, everything was set-up differently than the dealers I’m used to going! So I follow the signs to the service department and I’m standing there hoping someone would attend me or at at least acknowledge my existence. It takes 10 people to pass me so that I can finally be asked by the first person that had passed me “Sir, are you getting help?”...... I think the employees were kind and knowledgeable but at least have the decency to acknowledge your clients, especially new faces. There’s no service desk it’s just an open space. I will say though I’ve been to a lot of other service departments and not one mentioned the things that were wrong with my car, I always needed to bring it up myself, otherwise; it would go unnoticed. They checked my car and found everything that was wrong with it right away. These guys have great technicians who actually know what they’re doing. I recommend this place to anyone.

Great service and great communication from start to finish.

Weve bought 2 Hyundais from Lehigh Valley Hyundai and had zero issues. Good service with Tom.

The service here is exceptionally professional and personable, working with me to keep my car in good working order. 👍

Good people. Quick service.

Christopher Christ very patient and not pushy. He took time to answer all my concerns and questions I had. Very polite if your looking for a Hyundai Chris is the person to ask for him at Lehigh Valley Hyundai.

Thank you to the Lehigh Valley team for another positive service experience. Special thank you to Frank and Autumn.

Started out as a bad experience until a service advisor named Rachelle Matthews took over and turned a negative experience into a positive one.

Thomas at Lehigh Valley Hyundai was awesome. He took my concerns about my vehicle seriously and confirmed the issue. He was very pleasant to work with. Thanks Thomas!

Always a good experience @ Lehigh Hyundai.. Tom’s the best!

Everything went as planned and on time including the courtesy shuttle. Thanks for great pleasant customer service.

Our car salesman Luis was very patient with us as we were shopping for a new car since my accident he was very thoughtful and made us feel like family as well as the managers so thanks 😊 and definitely recommend

Great service. I would recommend to my friends. The staff was very toral in explaining the diagnostics.

The service department as well as the sales department have always beenpleasant and knowledgeable. Their workmanship and communication with me always have been good experiences.

Excellent customer service! My car need some emergency maintenance and Katie took care of every detail and made something stressful pain free!

Buying here was really easy and comfortable. I knew the car I wanted, and thats the car I bought. There were no bait and switch games where there fabulous internet deal ad just sold. That happened to me at three other dealerships, but not at Lehigh Valley Hyundai. I would definitely buy there again-probably will sometime in the future.

Never go here to service your vehicle... love my Hyundai Santa Fe however with an appt for 9:30 am, still had to wait 90 minutes to get a diagnosis on my tire with a slow leak. Just a diagnosis, that didnt include fixing it.Plus the waiting area was full to capacity. No more seats available. Never going there again.Plus, when they fixed the ONE tire, they didnt fill to the recommended tire pressure of 32. All of the tires are different pressure. These are professionals??

Excellent, friendly, and quick. Fantastic job