Kelly Risk Free
439 State Ave, Emmaus, PA 18049, United States
Kelly Risk Free
Review №1

A close friend recommended me to come here when I was ready to finance on a newer vehicle. Joe, Ben & the gentleman who sealed the deal made me feel very welcomed. They gave me a great price for my trade in as well as helped me find something RELIABLE & AFFORDABLE yet stylish & new. They listened to my needs and wants. They helped me find the perfect vehicle with only 38k miles on it!!!!! I would recommend them to anyone looking for a vehicle in the future. Literally couldn’t be happier with my new car along with all the great benefits with just purchasing through them! 5stars without a doubt! Went there for a vehicle left with much more! Now I can ride around with confidence I choose the right car for me and my children! Thank you all so very much!!

Review №2

Thank you so much to Efrain for helping us get our Nissan rogue. We are so pleased with it. Like more in love with it!!!! You made the process so much smoother and easier than any other dealer weve been too. Not only were you amazing but so was the whole staff. Everyone was super friendly and caring. I love that we didnt feel rushed or obligated. You guys were super fantastic. If I could give you guys 10 stars I would. I highly recommend this place if youre looking for a car.

Review №3

We went in looking for something specific and initially couldnt find it, but they really took their time and ended up finding us an suv we love and within our budget. Our salesman Efrain was super helpful and we didnt feel pressured to purchase like we had at other dealerships. Definitely check them out!

Review №4

It was an amazing experience buying my car with Kelly Risk Free, our sales man Efrain was really helpful and polite throughout the whole process. I got a 2016 Dodge Challenger and I’ve been loving the ride ever since i got it.

Review №5

Always try to go here when looking for a vehicle,, Jim Cohen and his team are good people

Review №6

I just want to share what an incredible experience i had here yesterday!! Got a 2014 Jeep Grand Cherokee, and let me tell you the sales team here is phenomenal!! Efrain was attentive, answered any and all questions I had and made the experience feel so easy and non stressful. The sales managers Jim Cohen and Ben Pino were always amazing! Really worked with you to make sure you left there happy! Would recommend 100 times over! Will absolutely be going back when it is time for my next vehicle!

Review №7

Efrain was awesome and helped me so much through the process of buying an suv for my family. I have been struggling to get a vehicle because of poor credit but they made it happen and kept it in my range. Thank you so much for the smooth process of buying my mitsubishi outlander!

Review №8

I was 18 when I bought my first car. And I mean I paid up front. They sold me a lemon and convinced me it was going to be a great car. Now nearly 3 car accidents and serious injuries later, I have no other choice but to do my best to find rides to work. Said that they were going to “replace my whole engine”, mind you they kept the car to do this “replacement for nearly a month. so tell me how they laughed at my mom and I on the way out of the door. Do not get used cars here unless you know what to look for, they will not tell you. There job is to get the car off the lot and into someone else’s hands. After taking it to a reputable mechanic he told me to “trade in this car ASAP, it is a death trap”. Not to mention the day I drove it off the lot I noticed the window was down after they “detailed” it. but I didn’t think much of it as I did have the widows and sunroof open because I was excited about my new ride, I got home and rolled up the windows including the one they had left down it rolled up and fell down. Asked them to fix it and they used tape to keep it up. NEVER AGAIN KELLY.

Review №9

I went in to Kelly Risk Free this week with the intention of purchasing a certified used vehicle. Efrain Lopez took the time to show me some cars and discuss my situation and options. I ended up purchasing a brand new Mitsubishi Mirage and couldn’t be more pleased. Efrain was very professional and knowledgeable, he answered all my questions and the entire process was flawless. I fully recommend both Kelly Risk Free and Efrain Lopez.

Review №10

I had taken down my previous post as asked, I shouldn’t have. Buyer beware!! My 18 yo went in with cash and they sold her a very expensive lemon. Broke the window during detailing, they fixed it... with duct tape. Within a week and a half the engine went. They were supposed to make it right and said they put a new engine in among others things that needed to be fixed. Finally give her car back and it still didn’t work, sat in the back yard for a long time. Let them know, nothing was done. Took it to 3 different mechanics who told me to get rid of it... used the word death trap. My daughter has to spend more money to get a reliable car from a different dealership.... 18 year old out 8+ grand and Kelly just doesn’t care about the safety of anyone, especially kids. Shame on you. Now the process of recouping my daughters 8 grand. The repair department was rude but I was surround by equally dissatisfied customers. After reading other reviews I now see why....

Review №11

Today me and my girlfriend purchased a beautiful car. The service was great and fast. Efrain was really helpful and knowledgeable answering all of our questions. 5/5 would definitely recommend. Efrain made our experience super easy without a hassle

Review №12

Couldn’t ask for a better experience. Quick and easy and very professional. Ask for Joe Carazo, he was great!!

Review №13

It was an alright car buying experience, I wouldnt tell anyone not to check out this place out but do share some of the issues I experienced.In my case, it was just alright with some hiccups.I reached out via email to confirm that the car I was interested in came with a Powertrain warranty balance before coming in and was told that it did (this was important to me). However, it turned out that it did not once I got there so I had to buy the extra extended warranty which added a couple thousand to the cost.The sales manager I worked with was a bit difficult to deal with. Just unpleasant towards me and threw off the whole experience. Made me feel very uncomfortable and did not seem to care that I went out of my way to come in because I thought the car came with the Powertrain warranty balance.The sales rep was wonderful, I believe her name was Tayla (this was back in February 21). Shes the reason I stuck around despite the manager.Also, I printed out one of the coupons for $1,000 towards my trade in. The manager said he could not accept it but did not give me a reason why.Overall, the car is great, Kellys service has been wonderful too when I took it in for an oil change, and the sales rep was awesome. So still check this place out!

Review №14

Honest, no pressure. Very smooth paperwork and overall buying experience. Thank you for your help.

Review №15

Spoke to someone on the phone who never gave me their name and was told truck was still available and made an appointment. Got there and told it was sold 5 weeks ago. How was I able to talk to someone on the phone and they didn’t tell me the truck was sold?

Review №16

Update on earlier review, the purchase of my vehicle was smooth, I had an issue with the top but it was resolved quickly. Everyone has been very professional and kind. I highly recommend Risk Free for a used Jeep!

Review №17

Joe Morales was super kind & helpful throughout the whole buying process! 10/10 would recommend

Review №18

My boyfriend and I stopped in to look at some cars and we had the pleasure of being shown around by Effrain. He took the time to ask us what we were looking for and answered all of our questions without hesitation. When it came down to purchasing our car he made sure that we were receiving a fair price and that we understood everything. If you go here, ask for Effrain for quality service and a good deal

Review №19

This was my first time buying a car and it has been nothing but a hassle. A year later I’m dealing with a check sent to me already 90 days later when it’s voided. How does that happen? But now it’s me who has to go out of my way to get the replacement, when I call I’m treated like a bother. Not to mention I waited close to 6 months before receiving my registration and drove around with expired plates. Anytime I call I am bounded around from person to person because no one knows what they’re doing. Super unorganized and has me worrisome for my next experience making a big purchase. There’s more problems I’ve run into from the initial purchase but wow too much to comment on.

Review №20

They were really amazing! They really helped us out in finding a great pickup. The salesperson was up front and honest through the whole process. I would recommend Kelley to anyone.

Review №21

Salesman was. Great got a good deal.

Review №22

My son purchased a pre-owned Hyundai Sonata today from Kelly Risk Free in Emmaus, PA. The car was serviced and detailed to the T and looked brand new when we picked it up. However, the most important part of working with a dealership, I believe, starts when you walk onto the lot and are greeted by a salesperson. I cannot say enough about our salesperson, Alex Beckett. He was very professional but personable at the same time and that is hard to find these days. He was very patient as we came back and forth to the dealership to look at a couple of cars before making the final decision. He never made us feel rushed. Our family schedule is a bit crazy and he accommodated our time without hesitation. This was a very big and important purchase for my son who is only 18 and Alex made him feel very comfortable by taking his time explaining every detail about the paperwork with him. If you ever shop at Kelly Risk Free ask for Alex. Thanks Alex - KUDOS to you!!!!

Review №23

I never had brought a car Emily Lopez is amazing she went over beyond and helped me if you go anywhere go to her I am beyond grateful I don’t regret she is a amazing an it is the best experience 🙏🏼❤️ Thank you Emily!

Review №24

My wife drove by and a certain vehicle caught her attention. She went in the next day to ask about it and Efrain was the person she had the pleasure of dealing with. He made the process so easy and hassle free like their slogan that it made me want to buy a car from him myself. So a week later I went back to deal with Efrain and once again he delivered with an easy and simple process. Now we both drive 2 amazing cars that we love and will continue to go back to this dealership whenever we are in need of a car. I highly recommend checking this place out and you will be amazed at the customer service ease of process.

Review №25

Kelly is a great place to buy a car. James Cohen was great to work with. Very upfront and very patient. Very communicative and got all the answers to any question we had. He got us a great deal and we are very happy with the Jeep that we now own! Will recommend Kelly Risk Free and James to any friends or family members that are in the market for a new car!

Review №26

I had seen a car parked on this lot in passing and decided the next day I would stop in and inquire. I was greeted by Efrain. I had no idea I would be leaving with *my* dream car and going through the easiest car experience of my life. Efrain just listened to what I wanted, wasn’t pushy, didn’t force me to fill out things to run credit immediately, etc. The prices I was given were fair and upfront- nothing was hidden. The next week, my husband went back and purchased a car from him as well. We love Efrain and we love Kelly Risk Free!!

Review №27

A little over a year ago I purchased a 2010 Jeep Wrangler Sahara Unlimited and Ive been having issues with it. Every time I took it back to them for service it was always something new that was wrong with it. Ive wasted my money on it and I was sold a LEMON and Im still having issues with it today and it doesnt even drive. The dealer doesnt care and just want to make money off of me. Im very frustrated with the dealer and with not having a vehicle at the moment.

Review №28

Used car buying at its finest. Seen the car online in the morning gave them a call and went down there to drive it.then bought it. Easy got there around 10 am left there around 1:30. Not to bad I don’t think. I’ve been to other car lots and there’s always been a issue with taking forever. Not there. Thanks guys.

Review №29

Had such a great experience today! Efrain was such a great help. He worked so hard to help us get the car we wanted in our price range! We would absolutely recommend this dealership! Thank you so much!

Review №30

Love my new jeep! Efrain was super easy to work with and very knowledgeable. Will definitely be telling all my friends. 👍

Review №31

Be careful when trading a car here. Nine months after trading I got a letter from Tennessee stating my car, which I traded to Kelly nine months earlier, was impounded. Cant get any straight answers from them. Refuse to call me back. Taking money for a title transfer and failing to do so is a crime.

Review №32

Stopped here to look at a used truck, but it was not the price I was looking for, so I left.

Review №33

Not customer service friendly. I would not retun after sales man basically laughed as i told him wat i was looking for. Other sales people friendly i guess just my luck got the worst.

Review №34

Fantastic experience. Wonderful crew working there . I saved thousands going here, and the jeep is like new. Best car buying experience yet!!

Review №35

-Do not purchase a vehicle from here. - You could potentially be purchasing a vehicle with undisclosed damage because their “ system could possibly not read a claim for a year”Purchased a 2015 WRX for $19,000 from Kelly risk free in August of 2019. We were assured no damage & previous claim history was filed on the vehicle. I was provided with a insurance quote with my company and come to show there was a claim filed on the vehicle in May of 2019 for $6,000I requested a call online from a manager I receive a call from sales manager Carl Signore.Carl told me he ran my vin number through their “system” and no previous claims/accident. He said it can take up to a year for the claim to show on their end, basically this dealership will sell you a vehicle that may potentially have a claim and or previous damage? He was becoming very frustrated with me after I expressed numerous times I was not trying to be rude. I would have NOT paid $19,000 for a vehicle that has a previous claim. Not only do I not know what the existing damage was, when I go to sell the vehicle in the future this will hurt the vehicles value and I will have to be stuck with that just because Kelly Risk Free is not able to detect previous damage. To put the cherry on top my family member purchased a vehicle last week as well it is now in their shop due to undisclosed Damage. I was suppose to get a call back from David labor and nothing yet.Moral of the story I did not spend 2k on a vehicle I spent 19k on a vehicle that will not hold it’s value in the future due to a previous claim. I would never paid $19,000 for a vehicle with a 6,000 previous claim.

Review №36

I purchased a used car from Kelly. I got a great service from Brandon. He was very professional. Got a good used car for a good value. I am very happy with their service

Review №37

Took advantage of a family friend. Sales person took very good care of him, but when he went into the finance office Justin Moss did the exact opposite. He made sure he added useless additions and warranties to bump commissions in his pocket. While my friend on the other hand had his payments jump at least $70 extra a month. Its a shame people like this take advantage of first time buyers.

Review №38

No Im not happy at all I need my check back asp or Im going to take it to the next level then you will mat going to be happy at all its like almost 1 month now if I can give you 0 stars I would

Review №39

Very nasty 🤢 owner

Review №40

I just purchased a vehicle from them over the weekend. The staff was nice and welcoming. The gentleman who helped me named Efrain was very helpful and patient with me. I had a great first time experience.

Review №41

Came to Kelly to test drive a car. The salesman was super nice and helpful... until after going back inside, I said I wasn’t 100% into the car. That’s when he got REALLY aggressive and borderline-wouldn’t let me leave. We kept going around in circles over and over again. He went in the back to tell his boss I didn’t want the car and I heard yelling from the back room “WHAT DO YOU MEAN HE DOESN’T WANT THE CAR! YOU GOTTA GIVE HIM SOMETHING! HE’S LEAVING WITH SOMETHING!!” I fully understand that this is their job and they have to sell cars, lol. I’m not naive, I get it. But this guy was just so aggressive. This was my first and will be my last time here, thanks.

Review №42

Purchased an affordable pre-owned Jeep and received excellent service from Efrain. Was able to test drive the initial visit and drive home a short week later. Very satisfied with my experience

Review №43

Great price!!! My wife went to Kelly and left one happy camper. She got a great deal on a solid car at Kelly Car and Truck Center. She said she was just going to look and found a great deal. Thank you Travis N and the Finance guy for helping get it done. Mr. H

Review №44

I came in to look into details with purchasing a car. I worked with Efrain Lopez who was extremely polite, professional and was an all around awesome guy. He went over everything with me about the car and gave me all the details I needed to know for my purchase. I was very satisfied with his help and he did not pressure me at all into making the purchase unlike some other places do! Very fine job well done.

Review №45

This was the best experience I’ve ever had. The people who work here are so personable and so cool and helpful. Matthew Knob was so great to me through this whole process. Matt helped me switch over my insurance from my old car to my new Dodge Charger, helped me take my rental back to enterprise, AND helped me take all my belongings from the rental into the new car. I came in to check the car out and ended up driving it home. So glad I came here and will deffinetly be telling my friends about it. Thank you so much.

Review №46

Very professional and excellent customer service! I recently traded a car for a mini cooper they had on the lot, had a few issues with paper work (on my end) and they were more than willing to help me through it and is super patient! I couldnt be happier! Thanks to Don the salesman and Shawn the sales manager!

Review №47

I got a great deal on a Certified Pre-Owned 300. The staff was great! Pete S. was friendly, knowledgeable and didnt do none of that salesman BS that makes you hate Dealerships. Jeff R. worked his magic and got me a better interest rate than my own bank gave me! Best experience hands down buying a car.

Review №48

Efrain was great specialist. Worked with us, very friendly. Quick and easy experience. Highly recommend asking for Efrain.

Review №49

I went to Kelly interested in buying a car. I was helped by a young man named Efrain Lopez. I dont know much about cars so I wasnt sure what to look for. Thanks to him I have an idea of what would be the best car for me. I appreciate his help and was very satisfied. I would definitely recommend him!

Review №50

Sold the truck I was approved for to some one else when I was under the impression they were fixing the tailgate that did not open. They are the a shady dealer do not do buy anything from this place.I was told by the sales manager not to buy any other truck because he said they were fixing it first thing in the morning. I called the next day in the evening to see if I could pick it up and was told they sold it. So I guess your dealer sales is built on lies.

Review №51

I just purchased my 2016 Subaru WRX from the guys down at Kelly Jeep Dodge Chrysler and Ram and man this was the hands down the best experience I have had buying a car. I was looking for something All Wheel Drive for the winter and they found me the perfect car for my needs. My salesman Mr. Brandon Binkley did a phenomenal job at meeting all my needs. Got me approved quickly and at exactly the payments I was looking for without putting a high down payment. He was super friendly and worked with me every step of the way until he felt I was walking out with exactly what I wanted! The finance manager Cliff was also spectacular! I was hesitant to add long extended warranties because of adding to my monthly payments but he made me an offer I absolutely couldn’t refuse. The manager Carl was also fantastic working with me and my insurance company to make sure we were in and out driving my new car as fast as possible. Their whole team was outstanding and made me and my girlfriend feel welcomed and important. I can’t say enough about these guys. Best dealership in the Lehigh Valley! 5/5 stars! Will absolutely purchase a car from them again!

Review №52

I am a recent prospective customer at Kelly. I worked with a gentleman by the name of Efrain Lopez. I was truly impressed with this young mans knowledge, especially for his age. He was able to answer just about any question I threw at him. He was thorough, yet concise, which showed that he valued my time as a customer. Although I did not end up buying at Kelly, I will certainly be recommending Efrain to any and all of my friends and family in seach of a vehicle. Keep up the great work Efrain!

Review №53

Omg the service that they provide is outstanding on a dealership that work so efficiently and fast like they do

Review №54

Efrian was very helpful and nice with getting me the car I was interested in! I left with a very nice car and a happy customer! Very awesome!

Review №55

I would never go to this dealership to purchase anything. Sales Manager Carl at risk free was very rude. The way he spoke to me the customer and his poor employee Don who by the way was very nice and profesional. Carl refused to sell me a car that I went there to buy because he had someone who maybe might purchase the vehicle. They had no deposit on the vehicle. I continuously kept asking to purchase the vehicle and he refused to sell it to me. To top it off the vehicle wasnt even in good condition it needs work done to it and I was willing to buy it as is. Not sure how this place is still in business. Wouldnt recommend going there to anyone

Review №56

Came up after seeing they had a good deal of certified used available and was met by Stan Judd who covered everything with me...from showing me how the cars were priced by live market pricing to the warranty coverage on the certified. I was happy with how I was treated, the pricing and the the delivery process. Will be sending friends and family for their next...especially to Stan.

Review №57

I bought a certified pre owned Dodge SUV at Kelly Risk Free a few weeks ago. I love it and love Kelly! The salesman Travis made the typical long process quick and easy. I will return to Kelly for my next car. Thanks guys and see you soon. Chris

Review №58

I was searching for a reliable vehicle for months, and felt many dealerships did not take my monthly budget seriously, nor wanted to help. I went to Kelly Risk Free on a super rainy day, and Efrain Lopez, one of the sales representatives greeted myself and my fiance warmly even though it was a dreary night. We seen a Mitsubishi Outlander Sport that was right in my price range, but after explaining we had an appointment for the following day elsewhere, he showed no anger, only understanding and explained to call if anything changed. Things fell through and we came back the following afternoon. After looking at pre-owned cars with him and the sales manager, Carl, also helped find the best deal on a brand new car. The features were not to my personal liking, and I found a 2018 Jeep Compass. Needless to say, I was sold immediately on how nicely maintained the dealer had it, and at a very reasonable price point for also being Certified. There was no rush, no hassle, no gimmicks, absolutley nothing negative. I am so happy with my purchase and working with Efrain and Carl. They were both wonderful and cared very much about my monetary situation and never pushed me into any sales the entire time. Thank you so very much for helping me find the car of my dreams! If anyone is looking for honest, and dependable salesmen with reliable cars, go to Kelly!Thanks again Efrain and Carl!

Review №59

I had the pleasure of working with Efrain Lopez at Kelly Risk Free. He answered all my questions and wasnt pushy at all!! I had a great first car buying experience.. I would recommend to anyone!

Review №60

Just purchased a 2018 Compass Latitude this weekend. Efrain was great to work with and helped me reach the payments I wanted.

Review №61

So Horrible.sales wasnt that bad but service was a disaster.

Review №62

Don was great ! In and out within 2 hours. With vehicle we wanted !

Review №63

High pressure sales, forcing you to feel guilty. I did not buy a car from here recently due to that and not being listened to. Would not recommend for used cars. Save your time and go else where.

Review №64

I purchased my 2014 Mazda3 from Kelly Risk Free and could not be happier with the entire transaction. I traveled approximately an hour and a half from New Jersey for a test drive and despite not committing to a purchase on that day, they offered a Visa gift card to offset my gas. The Kelley team maintained contact with me by phone, and updated me regularly via text, at my request. I returned within the week to finalize the sale. I didnt have to deal with a used car salesman; my initial phone call was handled by their professional Internet team, a sales agent met me at the door when I arrived, and the sales manager assisted with the purchase details. The financial side was handled quickly and without stress by their management. I have purchased a number of new vehicles over the years, but this is my first used car purchase from a dealer. Kelly Risk Free did it right!

Review №65

My experience at Kelly Risk Free was extremely terrible. Management was very rude, had very bad customer service skills and the atmosphere in the sales office was very uncomfortable... felt really stuffy. Management didnt seem to care one way or another if you purchased a car. The salesman Ben I worked with was nice and helpful though.I would NOT send anyone to this location to purchase a car.

Review №66

I recently had my Mitsubishi Lancer repaired at Kelly. I was involved in a paint spill on the road and there was white paint splattered all over my car. Needless to say Kelly was able to make my car look brand new again. Travis N. directed me to Rob who was able to make it a smooth process. I highly recommend Kelly for car buying and repairs.

Review №67

Purchased a 2017 van in November.. was given a we owe slip with several things that needed to be done to vehicle. have called numerous times and gotten the run around about getting those things they owe... its now going on 3 months and none of the things were done.. anytime Ive purchased a vehicle at the Vinart dealership and had a we owe slip, I received those things within a week... spoke to manager, spoke to salesman and both promised to look into for us and nothing!!! 3 months is unacceptable!

Review №68

Worked with Joe Morales who with his high energy worked diligently to help me find the right car for me. I would encourage anyone looking to head over to Kelly and ask for Joe!

Review №69

Would not recommend. My wife and I wanted to test drive a vehicle as we had some time while her suv was getting an oil change. Before the test drive, the sales manager claimed even though my vehicles were not present he could provide an rough value while blind. The only thing he did was print out fair trade KBB. Needless to say, I have that on mycarfax app. After working in market research and selling cars in NY, I will not come back... Too much of a hard sell. Also, the 19” 370z rays wheels on my car are worth 1/3 of what the provided fair trade in value was. I know based on historic sales, what both my vehicles go for both privately and trade in. I’ll find a dealer that actually knows about the rarity of a low mileage SI.

Review №70

Great experience in purchasing a vehicle from here. They worked with us to get a great deal on a vehicle we thought was completely out of our price range.

Review №71

Worst place Ive ever bought a car. All they do is clean them up and ship them out. I strongly recommend that you buy elsewhere. My van with only 56k on it that I bought 5 months ago and only put 4000 miles on started leaking oil everywhere and the air filter was black as night. Took it back to the them and all they did was give me the runaround for 4 hours.

Review №72

I went to Kelly Used lot to look at used SUVs and Efrain actually helped me go home in a brand new Mitsubishi Outlander. He was super helpful and gave me every option he could come up with. Efrain wasnt pushy and didnt get upset when I couldnt make up my mind either! He was fabulous!

Review №73

Best customer service in the Lehigh Valley! The guys at Kelly Risk Free make buying a car fun and easy.

Review №74

Got a great deal on a great car. Ben was awesome to work with

Review №75

Someone who works there played wit the books. Got a guy 2008 car with no cash down. And montly payment of 99dollars. Who the hell pays that for a car. This Im sure isnt even allowed . but I guess when you have friends they will do anything against job rules to get you what you want . my friend told me to call I did to see if I could get a deal like him. They were very ignorant.

Review №76

Hershel Boynton is the best car sales person. He made everything possible for me plus more. He did everything I asked and did everything in his power to make sure I left the lot feeling comfortable and happy with the car I wanted. He always kept me updated on cars he would know I would love. He was patient with me even when my wife drove him crazy lol and now I am a happy camper with my new 2012 bmw low miles bumper to bumper warranty. No accidents and one owner. Car still smells brand new so thank you once again hershel for being a good sales man. If anything needs a car please go see him. He is your go two guy. If you had a bad experience with them then I’m sorry you didn’t go to the right person........ Hershel Boynton 👍🏽👍🏽

Review №77

Great place to buy a car. Been going there over 25 years.

Review №78

Joe Morales did great! Solled me a new 2016 kia Sorrento for a great price!! Great sales person!!!

Review №79

Good service and good place...

Review №80

I just wanted to thank Kelly Automotive for the excellent deal they gave me on my pre-owned certified car. I would recommend anyone in the market for a certified car, to go to Kelly Automotive in Emmaus, PA and ask for Travis. Thanks again guys. JS

Review №81

Their 150 Point Inspection Risk Free Guarantee is useless!!!I purchased a 2007 Honda Accord fully loaded EX-L sedan on December 26, 2015 for my daughter.The car came with a warranty after successfully passing their 150 Risk Free Inspection and I purchased an additional 3 year warranty.We did notice a noise and hard steering to the left when we test drove it but our salesman, Ephrain, assured us it was nothing to worry about. Within one week the car had to go in for service to have the steering pump replaced (No way did it go bad in 2 weeks, they obviously missed this on the 150 point inspection). After another month, my daughter noticed the AC didnt work(1st warm day) and it was hard to steer again. It went back in for service, they had to replace the steering pump again and they would charge us to look at the AC. When I pushed back and they verified the AC should have been part of the 150 point inspection, the sales manager, Norris, said It was the middle of winter, there was no way for us to check the AC and you bought an 8 year old car, what do you expect? After arguing there was no way for me to know either and I relied on the 150 point inspection, Norris agreed to fix it. Their fix was putting freon in it.Fast forward one month (2nd warm day) the AC was still not working and we have yet another service appointment. Ephrain, my salesman, calls me the day before it goes in for service and to see how things are working out. I tell him the issues and he said I know the compressor was bad. What? How does he know that? No one told us that? Of course he then changed the story to hes assuming it is the compressor. Interesting to say the least.We take the car in the next day and low and behold no one can find our appointment. After fitting us in, guess what is wrong with it...the compressor (coincidence??) and it will be $1000 to fix it.Again, everyone at Kelly has agreed that the AC should have been found at the initial inspection and most likely never worked but they will not fix it. They further agreed that had it been found it would have been fixed before offering the care for sale. So, I am not asking for something extra, something that they otherwise wouldnt have done. I am merely asking for them to take accountability for not doing a thorough 150 Risk Free inspection (which I have asked for a copy of and have not received)I have been promised return calls and of course have gotten nothing!I almost forgot to mention before we left the lot the GPS stopped working and the spare key battery was dead (which they refused to replace and couldnt be bothered to try and unscrew the stripped screw that held it in). I also find it interesting then when I went in to get a copy of my service reports, there was no record of this visit!Kelly Risk Free has not stood by their Risk Free name or marketing. I am not sure if it was the mechanics who didnt do a full 150-point inspection or the sales team that knew of the issues and hid them...but someone at Kelly is responsible for the $1000.00 to fix the AC. As I told Norris, yes, its a used car...but I paid a premium for the warranty and Risk Free gaurantee! I should not be treated as if I bought an AS IS care. These are the guys that give the used car industry a bad name!

Review №82

Excellent website, still looking

Review №83

I recently worked with efrain Lopez and I had the best experience Ive ever had, I wasnt pressured into buying anything, very friendly and his work ethic was great, I felt like he actually valued me as a customer, he took his time and did the sales process with me, I would strongly recommend efrain Lopez as a salesman. Thank you efrain for everything you did!

Review №84


Review №85

Great service. Ask for David C.

Review №86

Bought a Jeep from Joe Morales and couldnt have asked for better service! He was no pressure and easy to deal with. I suggest Joe Morales if your looking for a vehicle. Thanks Joe for your help!

Review №87

Avoid this dealership! Youre welcome.

Review №88

Seller kept trying to make us go for a higher priced car.Very unprofessional.Wasn’t interested in our business.

Review №89

Nice people

Review №90

I just purchased my first car on my own and I kid you not Effrain and Joe made it so much easier then I ever thought. Just amazing customer service all around from both of them. Joe kept up with me when sending me vehicles he thought I might be interested in and found me the perfect one! Effrain made the documents and purchasing part less painful. Truly amazing guys for putting up with a 19 year old that knows nothing about cars.

48 Photos
3.8 Rating
  • Address:439 State Ave, Emmaus, PA 18049, United States
  • Site:
  • Phone:+1 610-486-7833
  • Car dealer
  • Car inspection station
  • Mitsubishi dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
  • Oil change:Yes
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