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Kelly Jeep Chrysler Dodge Ram
501 State Ave, Emmaus, PA 18049, United States
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Kelly Jeep Chrysler Dodge Ram
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Na
Review №1

Rick Zauck was wonderful to work with. Quick, easy and painless. Highly recommend his services.

Ca
Review №2

I came to Kelly Jeep for service and the service was great! I lost my car key and needed a replacement immediately, if not sooner. The people at this establishment calmed me down and fit me in. Love you guys! I highly recommend this place!

Ch
Review №3

Tony Bittenbender helped me upgrade from a 2004 to a 2021 Ram today. I was so impressed with Tony. He does a “Tony Test Drive” where he explains every detail of the vehicle. I went to another dealer where they gave us the key and told us to drive around and let them know what we think. Tony took the time to explain everything and answer every question we had. I cannot be happier with my experience!

Jo
Review №4

Unfortunately my experience at Kelly was poor. I went in August with specs printed out for the exact Jeep I wanted. I was told it would be about a month. Came in 9 weeks and the order was wrong (automatic instead of stick, wrong seats). Manager talked to me for a minute and just offered to reorder. Offered me minimal refund. Told me cars are expensive right now. They clearly didn’t value me as an individual. I am very disappointed.

Ge
Review №5

Tony was an excellent salesman.I just want to take a minute to rate my recent experience at Kelly Chrysler Emmaus. As you can see I give it 5 stars. I did not walk in to Kelly Chrysler at 2pm on Wednesday afternoon intent on leaving there with a brand new vehicle the 2021 Jeep Grand Cherokee-L Limited. His approach was quite and relaxed and there’s was no pressure from him at all. I’m very happy and satisfied with the service I received during this transaction. Thank you Tony Test Drive for all your help and patience. You’re the man. I highly recommend this place for sales and service.

Ju
Review №6

I worked with Joe Corazo last night for a 2020 Grand Cherokee that I had my eye on. When I got there it was washed and ready for a test drive. Neither Joe nor the sales manager were pushy at all and made the process very simple. Was much better that my previous experience with another dealership. They even gave me more on my trade in than I was expecting. Nothing but positive things to say about everyone I dealt with from my first contact with Joe to my final dealings with Craig the finance manager. Thanks guys, living my Jeep already.

Ma
Review №7

Excellent customer service. Jarrett who is the salesman was excellent very personable, informative and a great help. Rob in finance was great, very helpful and again very personable. Great place to get a Jeep.

Sh
Review №8

Tony was great! He worked very hard to get me the payment I was looking for. He treats you well and isn’t your typical slimy salesperson - he listens and is honest. Tony takes you on a test drive that no other car salesman has. I am very happy with my new car. Take the Tony test drive today!

De
Review №9

Vehicle was in for recall. No problems. But they offered a free tire rotation, actually documented on my invoice. When I took the car in my left front tire was about 5 lbs low in air. Picked it up the same way. How is that possible with the free tire rotation??? I can tell you the tires were not touched. Creates trust issues for me.

Ja
Review №10

I went to Kelly and worked with Efrain along the whole process of buying my 2019 Ram 1500. He helped answer all my question and kept in touch with me leading up to fully buying the truck so he could get my paperwork all ready for me before I got to the dealership and he also never made me feel rushed at all. 10/10 I would recommend to anyone to go to Kelly.

He
Review №11

Leased a 2021 Gladiator Mojave thru Jarrett- everything handled over text, phone and email. Pricing was very competitive, service was top notch and process was handled smoothly from beginning to end. Jarrett delivered car to my home and took away trade in less than 15 minutes. Would recommend to anyone and will use again if in market for Jeep. Thank you.

Ya
Review №12

This was one of the most pleasurable car buying experiences I have ever had. They were able to find me the Jeep I wanted at the monthly payment I asked for. Tony Bittenbender was great to work with. He was very helpful and knowledgeable. Took his time to explain every detail of the vehicle. Thank you!

Ki
Review №13

HUGE thank you to Joe Morales for helping me purchase the car of my dreams today. From getting my payments where I wanted them, to showing me how to use all the new features in my Jeep, his service was beyond exceptional. Thank you to you and your team for all you did today!

Kr
Review №14

This dealership is excellent! It was not my first time buying a vehicle but was the first time buying one here. They were all very efficient and accommodating throughout the entire process. Nick was my initial contact and he quickly found exactly what I was looking for, he handled the beginning part of the deal over the phone since I live 2 hrs away and 2 days later I went to pick it up, they were waiting for me and processed everything very quickly - we left an hour later with a beautiful shiny new vehicle. Tony Bittenbender took care of every detail familiarizing us with the vehicle and processing the paperwork. I wish I lived closer so I could do all my service there as well. I highly recommend this dealership, Id give them 10 stars if it was an option.

Ri
Review №15

Joe and Ben made buying a vehicle easy. No hassle, but willing to work with me to make sure the car I bought was good for my family. I was able to take the car home for the night so my daughter and wife was happy with the car. Turns out they were and I was able to get through my paperwork and car detailed in under an hour.Thanks for all your help!

Vi
Review №16

The experience was easy and pleasant considering theres a shortage of cars. Alex was a great salesman.

De
Review №17

EXCELLENT SERVICE. Mark always goes above and beyond and I thank him and the entire service department for always giving the extra effort!

Ro
Review №18

Joe and Cliff made everything seemless for us since we were from out of town. They had everything ready to go when we go there and almost just handed us the keys. They gave us a great deal on 2013 Durango and love our 2020 RT Durango. Thank you guys!

Ka
Review №19

Took my car for oil change. The staff was wonderful. Will be back. Only suggestion is communication. I emailed about my Ally warranty. Never got a response. Called to verify was told it was good to go and got to pay service knew nothing about it. Not a huge deal but irritating.

tp
Review №20

These people were beyond excellent. I live 2hrs away from them yet they were able to complete my purchase in 2days without having to drive down except for taking my vehicle home. Even the sales people who weren’t directly with me were answering questions I had. I recommend this dealership to anyone looking for a vehicle. Classy from top to bottom

Ch
Review №21

One of the best experiences Ive had buying a car! Tim made the process so smooth and stress free. We will certainly be back for future purchases because of his knowledge, professionalism, and how easy he made the process! No games, no spending hours negotiating, he just listened to our needs and helped us with the perfect car at a price we loved.

Jo
Review №22

First off, my salesman Tim was extremely pleasant and helpful. His sales manager, however, not so much. I went into the dealership looking for a specific truck. They didn’t have it, but Tim showed me something close. After a test drive, although this wasn’t my perfect truck, if the price was right I’d gladly purchase it. Knowing this, we went through the numbers a few times and unfortunately they ended up just above my maximum willing payment. Again, I’d be more inclined to take this offer for the perfect truck, but this one was missing a few key items for me. After telling the sales manager that I’d have to decline, I’d need a lower price for me to justify taking the truck that they have in inventory over my ideal truck, he threw the most unprofessional temper tantrum I’ve ever seen from a grown man. This guy did everything short of cursing me out right there on the sales floor. Even my salesman apologized for him. Before this incident, I was certain that when I was ready, this would be my dealership to buy from, but after this sales manager’s tantrum, I’m extremely reluctant to ever give them mine or my families business.

A
Review №23

I just purchased a vehicle from Kelly Jeep and it was undoubtedly the easiest and most enjoyable car purchase I’ve ever made. I worked with Derek and he made the process fast and stress free. He was friendly, professional, quick, and efficient. He worked with me to make sure the car was exactly what I wanted, even removing some pin striping for me. The office was clean and other employees were very friendly. Derek wore a mask during our transaction to make me more comfortable (despite recently lifted CDC restrictions) since I had my very young toddler with me and felt more comfortable wearing a mask. The car looks and feels brand new, they had it spotless! They also offer many perks to their customers and I will definitely be returning for all of the above reasons!

St
Review №24

This was by far the best experience I have ever had purchasing a car. My salesperson Emily Lopez was knowledgeable, professional and answeredall my questions as well as sent me updates while the car was being built. The paper work was all in order upon my arrival at the dealership. I was in and out the door in 30 minuets .Great job! Thank you Emily and Kelly Dodge. I will do business with you again

Ja
Review №25

Very happy with the whole experience. It was the smoothest vehicle purchase I ever made. That staff is very nice, professional, and accommodating! Will definitely be back!

Ra
Review №26

Front bumper was painted, good customer service

Ja
Review №27

Tim took his time to show us all of our options and was very knowledgeable. He went through ever detail thoroughly to ensure we were happy with our choice. Tim is extremely kind and professional. We will definitely use Tim again in the future!

Ka
Review №28

I purchased a new 2021 Jeep and my sales man Tony Bittenbender was very nice and answered all my questions thoroughly. Tony also reviewed all the buttons and how to work all the buttons. Tony is a good salesman.

Ke
Review №29

My Experience here was great!! Car salesman Tony is very knowledgeable with all aspects of the Vehicle you are buying. We were very happy with our purchase!! They worked with me to get to the payments I could afford. (Go in and ask for the Tony test drive) you will leave with a great experience and a brand new car..

Ea
Review №30

We had the best experience buying a used car at Kelly Auto. Tony Manfredi greeted us as soon as we arrived and was very friendly making us feel very comfortable. He was open and honest and answered all our questions. As soon as we went for a test drive, we knew this was the car. Everything from the ride, sound, and trim was perfect! The car was certified and came with a warranty making the experience stress-free. Tony is simply the best and was able to get the deal we were comfortable with. We are now the proud owners of a 2016 Jeep Grand Cherokee Summit and would definitely recommend Kelly Auto and Tony Manfredi for our next vehicle.

Pa
Review №31

My experience with Nick and Tyler was great. Everything was exactly what they said it would be for pricing and fees. It was a seamless of transaction.I would definitely recommend Kelly Jeep!

Co
Review №32

HIGHLY recommend Kelly Jeep Chrysler Dodge Ram. I was very specific on what I was looking for in terms of a new SUV, but also my search was time sensitive due to a move cross country. Jarrett was EXTREMELY helpful and helped me find exactly what I wanted! Definitely get your next car here! You will NOT be disappointed

Ma
Review №33

Jarrett was amazing! From finding the car that best fit me and my wants, to working to find a way to fit it into my budget and making sure I knew everything I had to about the car before I left. Id recommend Kelly Auto and Jarrett to anyone looking for good cars and better service!

Kr
Review №34

Mike and Crystal were extremely helpful on the phone and in-person. The car buying experience was quick, smooth, and hassle-free.

Do
Review №35

Not the best experience at a dealing I had by far. I understand that they are busy and I did not have an appointment but my problem with my van just happened out of the blue. The service writer Dakota was not the warmest person when I entered the dealership and I was recommended him by a friend. He seemed kind of put off about my problem and asked me several times if I had an appointment . It took 2 days to get my van in and when he called me with what they found out to be the problem all he seemed to be talking about is what my warranty would no cover and how little they were going to pay. He gave me an overall price for the repair and did not explain the cost of the out of warranty items. My van was done in the same day as he called me and I showed up to pick it up about 3. Again he was not very welcoming and cant say Id recommend him! He directed me to the payment window, when to pay for my service and asked the young lady at the window a few questions, one of which was what their hourly rate was, to which she replied I dont know. I said really then I heard Dakota who was behind me with another customer say $139 an hour to which I replied, I guess I should of stayed with being a mechanic, to which he replied they only see $20 of it. Then I said Im not sure whether Im at the doctors or the dealership with those rates! All in all not a great experience at Kelly and their labor rates and customer service are terrible. The only good thing is my van was done in a timely manner when they got it in the shop and it is running well. I will not return to Kelly to have any other service done to my van nor will I do any more business with them! Also the paper that Kelly left on my dash about the offer for trade in was a joke!

KE
Review №36

Nice and easy people to work with, understanding the process making it easier for the buyer

Br
Review №37

I always have a positive experience with service department. Work has always been complete. Very satisfied.

To
Review №38

Just bought my first Jeep at Kelly the other day. Worked with Tony Bittenbender in sales. Had to trade in my Dodge due to an unrepairable computer glitch. Tony was great to work with. Gave me a good trade in price for my car and found me the Jeep I was looking for.

Ma
Review №39

I drove an hour and a half to Kellys because they were the closest dealer that had the Jeep Wrangler I was looking for in the color I was looking for, (Jeep Wrangler Rubicon 4XE in Nacho). The jeep was in their showroom, and their salesman Tony Bittenbender greeted me. I looked over the vehicle and it had almost everything I wanted in it. It was missing a few things like, all weather mats, hardtop headliner, and a hitch, but all that I could get on my own. (Which I did and already have installed). I test drove a similar one just to see how the new hybrid engine was and see if I would like it. It was just what I wanted.So now it was time to sit down to talk numbers and such. Their sales managers there were great. It took a little more back and forth then I wanted, but in the end, those guys were awesome and I got the deal I was looking for. I filled out the credit application and now it was time for their finance department to take over. He came over with everything and explained what bank they were using, and went over service contract options with me and answered all my questions. I even had him go back and forth a couple of times just to give me a few different options. He was great. (I wanted to get something because of the new technology in the Jeep.Even though it was in their showroom, they still had the Jeep cleaned and filled the tank with gas. Tony also made sure that all my Uconnect apps and Sirius apps were all installed on my phone and went over everything with me. If I had a question or needed to figure something out, they were there to help the whole time.I have to say, if I was looking to buy another Jeep in the future, I would definitely consider taking the ride again and using the staff at Kellys for my next purchase. Everyone there was great! Thanks for the awesome deal! I love my new Jeep!

Ga
Review №40

Joe Morales was professional and on point throughout the entire sales process, and I never felt put off or put away. Bought my car out of state, and Joe eased my concerns every step of the way. Do not hesitate to ask for Joe because he sells in your best interest, not his.

ro
Review №41

I was very unhappy with the out come, meaning, after I got my SUV there were fingers prints from oil, on the inside of my door . Black mark on my threshold. From black shoes or boots. No Cool I keep my SUV VERY CLEAN. VERY VERY UNHAPPY

Gr
Review №42

Great service but i had a 20 dollar off coupon i forgot about and they would not honor it when i picked the car up

Ma
Review №43

Great service from Dave Vrabel! He takes care of his customers. I’ve been a Kelly customer since 1992!

Ke
Review №44

The service employee facilitating my appointment today was very pleasant and attentive to my service needs including the fact that my time was limited today. He consistently checked in during my wait and maintained a very pleasant and supportive presence from the beginning to the end of my appointment.

Ro
Review №45

Great people to deal with. I got to where I wanted for price and I got what I wanted.

De
Review №46

Kelly is a great place after taking it to another jeep dealer and told there was nothing they could do.. kelly service department fixed my issue and didnt give me a hard time about and their customer service is excellent. Everyone is smiling and very nice to deal with.

As
Review №47

Kelly Jeep did a thorough job on my inspection! I pulled into the lot and they were working on my car in minutes, which I greatly appreciated!

Li
Review №48

Our most recent experience with Val as our sales associate was amazing. Her personality shines through (probably if given the right person sitting in front of her), she was knowledgeable, and eager to help. We went in to look at the newest Grand Cherokee, LimitedX, and didnt anticipate bringing one home. The numbers worked out, it was quick and painless (not the norm for buying a car), and again, her personality was easy to work with. Would 100% purchase again from Kelly (we are returning customers already) from Val. As long as she is there, Ill want to continue buying. Dont let her go!

Lo
Review №49

I went in to Kelly and Dave helped me. He was very kind from the start and he advised me that I wouldn’t be able to know what to tell my warranty company or get a rental until I knew what was wrong with my car. By the end of the day Dave called me back and said that my car was fully covered by the warranty company and it would be ready the next day. That’s what you call excellent service and it was delivered with a smile! Thank you Dave and Kelly for getting me back on the road!

Ku
Review №50

I had a fanstastic experience all around this weekend. Called on a Friday and they took me on Saturday. Dropped the car the night before and had a call by 9:00 AM with and update. Mark was my service advisor and took care of contacting my third-party warranty company, he explained how it would all work and made it seamless for me -- and we didnt even buy the car at Kelly. Great experience. Very professional and friendly. Extremely happy customer. Thank you!

Ly
Review №51

Thank you Kelly Jeep and Tyler for the great experience of purchasing our new Jeep Cherokee trailhawk. You had what we wanted. Tyler was awesome made the car buying process easy for us. They did not rush us even though we came in right before closing! Thanks again

Ro
Review №52

Our sales person was very helpful, she worked hard to get the monthly payment in our acceptable range. They gave us a great trade in value for our 2017 car. I would recommend this dealer.

Be
Review №53

TY Tonytestdrive Bittenbender! For a great deal made! TY for an amazing test drive! Ty for ur compassion with my diabetic mother! Who goes in there personal lunch to give someone else something to eat! Tony does!😁💯. Friendly Professional And Good Hearted! TY Tony and God Bless You.🙏

Ch
Review №54

Had a great experience with Jarrett. Went to look at a RAM 2500 Big Horn CC and ended up with a RAM 2500 Longhorn CC. Beautiful truck with a matching dealer experience. Team was very helpful! Would purchase from here again.

Ja
Review №55

Took in my 2014 Jeep Grand Cherokee Overland & customer service was no where to be found all service advisors talk with an attitude & are all condescending only want to do the bare minimum. When I went to pick up my car the original advisor wasn’t there so I asked the only advisor that was there a couple of questions about the cost of repairs & my vehicle & he said he can’t answer those questions & doesn’t know how to look up any information, he was every eager to just getting me to pay & out the door for my diagnostic.

De
Review №56

Super pricy. $111 and some change for inspection stickers when my car needed no work done then took forever to be finished on top of it. Other than that the people were very nice just wasn’t happy about timing and price

Mi
Review №57

Jarrett helped me create my perfect car and was so helpful along the journey! Would highly recommend!

Ti
Review №58

The best experience I have ever had buying a car. Kelly sales professionals are knowledgeable and do everything they can to be helpful. They took the initiative to keep me informed as my car was being built and answered every call or Email within minutes.

ca
Review №59

I went to buy a truck that was online and in person at one price after I started the process the dealer decides to say that the price is wrongand put the price higher, So i did not buy it becouse for me that is faulse advertisment .

Sc
Review №60

What a terrific experience! Tony Test Drive and the entire Kelly Jeep family are wonderful - Easy to work with, great communication and terrific service! Would HIGHLY recommend!!!!!

Fr
Review №61

I just purchased a used Jeep, not from Kelly. In that regard there was nothing that they did to cause me not to buy from them, I was just looking for a particular year and model which they did not have.In less than a week, we have never owned a Jeep before, one of the warning lights came on. Looking in the manual it was concerning. I called the dealer from whom I purchased the Jeep. They are a multi dealer franchise that owns a Jeep dealership. They referred me to them. I called twice and left messages since no one could take my call. In the end they did not call me back until the next day.In the meantime I called Kelly. Friendly person on the other end, said sure no problem, I will connect you to Dakota [sp?]. Well Dakota was terrific. I explained that I did not buy from Kelly etc etc. He said no problem. He even recommended a tow company to save me the time to find one.They looked at the Jeep as soon as they could. Dakota called me and said it seemed to be nothing. I was grateful. I said I would be in to get it later, how much do I owe you? He said I will not charge you for the diagnostics. What? I would have gladly paid something, given their efforts.Not sure if this is how they treat all customers, especially those who did not buy from them. But they have earned my business.If you are the owner of Kelly Jeep, Dakota represents your business VERY well. That is hard to find.

ch
Review №62

Salesman, Timothy Sparrow, was excellent. Made my truck shopping very easy. Gave me the deal I was looking for and explained everything in detail. Took the time to go over the details of the truck with me.

Ru
Review №63

They were fast courteous and very efficient I recommend them to anybody.

An
Review №64

Recently just went in for a wheel alignment. It was good for about 2 days and now it’s back to where it was before I went in. Not happy with it at all and will not be back again to this place .something is still wrong with the front end . Will not recommend to friends and family to get a vehicle from here !

DJ
Review №65

Great customer service! They finished my car a lot sooner than I expected. I’m very grateful for that!

Br
Review №66

Amazing. An absolute 5 star experience. Go see this guy.....STEVE WALES. 5 star salesman.....STEVE WALES. He was able to work myself and my father together a great deal we were both satisfied with. There was no delay, except the usual few signatures on the paperwork. In and out. Everything was well prepared and ready to go along with outstanding friendly customer service from both STEVE WALES and then the fiance guy Bob. My fathers new 2020 GMC Canyon was detailed, washed, shined and gassed, and ready to roll.Ill be back !! Can I get a free t-shirt ?

Mi
Review №67

I had my Ram in for some body work, Becky the manager of the body shop gave me an estimate and stuck to it. My Ram was ready when she said it would. I am extremely satisfied with the job as well as the customer service I received. Can’t ask for more, great job Kelly!

Er
Review №68

Kelly dealership was very welcoming and i had to special order my car and they put a rush in for it so i would get it quicker and i did. Bery happy with my new car

Jo
Review №69

I initially took my vehicle in for repairs on the transmission. I have now had to take it back 2 more times because it was not fixed correctly in the first place. Communication with the service advisers has been poor at best. The third time my car was in for the transmission it was found to need repair on the heating cooling regulator? Or something like that? So now my thermostat for my defrost/heat/ac is not working properly. The temperature just adjusts on its own regardless of what it is set at! Ugh I have never had such issues with service before! And they want to try to sell me a new car! Forget it!!

Je
Review №70

Amazing dealership to work with! Jarrett is exceptional. He worked with me from start to finish on a custom Rubicon 4xe build and guided me along the process every step of the way. Top notch- highly recommended!

Ge
Review №71

I absolutely hate the car buying process, but Jarrett made the entire process simple and smooth from beginning to end. He easily beat other prices at other dealers for comparable vehicles, and we did all of the negotiating via the phone. The next day, I came in, signed some papers, and left with a beautiful new Wrangler in ~45 minutes.10/10 would recommend.

Da
Review №72

Two years ago I went in to finance a vehicle through Kelly Jeep in Lehigh street, They were nice and all but they happen to have a car fax/ car review for the vehicle i bought showing “accident free”. Today i come to find out when i go to trade it in that the vehicle has not one but two accidents reported on the car fax. I am extremely disappointed in them for not only hiding that fact from me but to also stall on having a transmission service done to the vehicle when i bought it. They gave me a 3 month one thousand mile warranty when i walked out. After driving it 500 miles i started feeling a rough shift in the transmission, they denied the whole situation. Took Jeep 3 months on the dot to get the vehicle in for service and refused to give us the money back as well as paying for a new transmission the vehicle needed. They made me speak to multiple specialist from “Jeep” to tell me that the issue was normal until i made one of them sit in the vehicle with me. All in all horrible experience.

Su
Review №73

One of the best car buying experiences we’ve ever had. Jarrett was fantastic, helpful and very attentive. There was no waiting around for a reply. The trade, financing and pick up was seamless! No waiting around. We signed everything right at Jarretts desk. We drove 4 hours to pick up our new truck and we would 100% do it again to purchase another vehicle,

Pa
Review №74

Picked up my second Jeep Wrangler Sport (2021) from Kelly on 4/24/2021. Thank you Tony Bittenbender for your help in getting the Jeep I wanted. It certainly was a process. We built one together. When I was satisfied my Jeep was ordered. Surprise...my Jeep came in two days less than a month...unheard of...wow! Tony was helpful in so many ways...selection, paperwork, setting up my phone in the Jeep, going over all the details. We will do it again...thank you, thank you, thank you...

Je
Review №75

They took good care of my Wrangler for its 36,000 mile service and Mark was helpful with noting my concerns and explaining the inspection process. Friendly staff and a good place to bring your vehicle.

Fl
Review №76

Tony at Kelly Jeep gave me a great price on a 4xe. Very surprising price in a chip shortage/car short industry. Wonderful dealership with a great sales guy. Didnt feel pressure at any time during the negotiation. Definitely recommended.

Ma
Review №77

Amazing experience. Josh is sales- efficient. In and out in 1 hour for the purchase of a new Jeep. Gave what I wanted for the trade in too.

Ge
Review №78

I went in hoping and praying i could get my car fixed in a timely fashion as well as not paying an arm and a leg. Mark at the service desk went above and beyond to make sure I walked out a happy customer I would highly recommend going to see him he’ll definitely take great care of you!

A
Review №79

Tony Test Drive is by far the best car salesman I have ever dealt with. He showed me things about my grand Cherokee that women would appreciate!!! It’s the little things!!! Highly recommend!!!

Br
Review №80

I came in looking for a new truck and was met by Tony Bittenbender. He was exceptionally nice and helpful throughout the whole process. He listened to what I wanted and worked with myself and the dealership to make it happen. Long story short…I left in a brand new shiny truck! I would recommend Kelly Chrysler Emmaus and Tony Bittenbender to any who asks me where to buy a vehicle! Thanks Tony!

Ja
Review №81

We had an overall great experience purchasing our Jeep Wrangler at Kelly. The whole process went smoothly and Tony helped us out along the way. Would highly recommend the dealership and Tony for all of your car-buying needs!

Pa
Review №82

We recently purchased a brand new 2021 Jeep Gladiator at Kelly Jeep dealership. Our sales representative, Tony Bittenbender, was amazing!Tony walked us through the process of ordering us exactly what we had in mind in a Jeep, from engine to the Sarg Green color.Tony helped us through loading Jeep Wave and sinking our phone with the vehicle. He came in on his off time to accommodate our schedule and kept in touch with us with updates on our order.We were given a tour of the dealership and what accommodations we can expect from their garage from free inspections and regular car washes.When time came to take our Jeep home, Tony also went over every detail of our Gladiator, gave us physical instructions on the little things that modern technology offers, something we had little to no experience with.He was with us until I pulled out of the lot to head home.We would definitely recommend to anyone car shopping to stop into the Kelly dealership and ask for Tony. You will not be disappointed.Thank You, Tony!We’d also like to recognize John Arena in Financing. John was extremely informative and helpful, as well.Thank you, John!We look forward to a good working relationship with the Kelly dealership through the life of our Jeep.

Ri
Review №83

Tyler Kulp showed extreme professionalism when showing me a Jeep that I was interested in and worked with my financial needs, whereas I was able to obtain ownership. Even after the sale was made, he continued showing me how to set up apps and etc. through my phone. Highly recommend Tyler for your vehicle needs.

Ca
Review №84

Ive bought many vehicles with different dealers over the years and let me tell you Kelly Jeep in Emmaus, PA hands down one of the best experiences. Tim Sparrow and staff couldnt have made transaction any better. Appreicate the awesome deal and unconditional flexibility with financing issues to help get the deal done. Truly one of the high class establishment around that you can actually trust which is hard to say with most dealerships in general. Highly recommended will definitely be back for future purchases!

Se
Review №85

Sales people were very friendly and helpful I will say that. Service department now that’s different. Bought a pre owned ram 2500 from them two weeks after buying it the transmission went out took it to them they fixed it under warranty. Had it back for about a week happened again they assured me that it would be fixed right this time by their “ram certified technicians”. After about a month of waiting got it back this time it lasted a couple weeks and it went out again same thing. I decided I wasn’t going to waste my time taking it back so I took it to a very reputable transmission builder in my area spent $6700 on a transmission that was supposed to be “rebuilt” he said that whoever took it apart should not be working on transmission parts were in wrong places. I won’t be doing any more business with the Kelly dealerships!

Ma
Review №86

Awesome service and good people ! Will definitely do more business with Kelly jeep in the future .

ma
Review №87

Tony B was an outstanding salesperson . To be honest, I have purchased several cars over the years. This, was the most painless experience, I’ve ever had. It really didn’t even feel, like I was buying a car. Tony is a genuinely nice person as well as an outstanding salesperson. If you’re thinking about buying a jeep, go see Tony B, at Kelly Jeep.

Ch
Review №88

Awesome buying experience !! Truly no-hassle interaction. Salesman Derek made it super easy to get in and get out with both sides happy.

Ce
Review №89

The service was fast and the technicians were very polite. The waiting area was clean and the coffee good.

C
Review №90

I was able to work with Tim Sparrow and I can’t say enough positive things about my experience with him and Kelly Jeep. We looked at a few different versions of the car I wanted and Tim provided me with all the information so I could make an informed decision. We all know that purchasing a car can sometimes be a stressful experience but Tim made the process easy. He was both patient and knowledgeable. He was able to explain all of the paperwork to me in addition to helping me set up my car for it’s maiden voyage. I would definitely recommend Tim Sparrow and the guys at Kelly Jeep.

Na
Review №91

Everything was great. The service was nice and efficient. The car came out looking Awesome. Thank you.

th
Review №92

I actually enjoyed being at Kelly Jeep Chrysler, my sales women Miss Saba was awesome and listen to what Jeep Rubicon I was interested in purchasing, she was very efficient in appraising my trade in and her manager. There was no low balling and play lets argue over trade in value or price on new Jeep. Plus still going by state covid guide lines which I appreciated, all I can say is you as a customer shouldnt go anywhere else if you want a enjoyable time while purchasing a vehicle. Also I you want ask for Miss Saba she is just a awesome person and very helpful at doing her job right and very personal. Love my 2021 Rubicon thank you to Kelly Jeep and everybody there.

Gl
Review №93

They were wonderful and providing excellent care to my vehicle they always kept me updated with any changes and they guaranteed the work will always recommend their work to family friends and everyone in need of a great vehicle and great repair work thank you

wa
Review №94

Heather in service was really nice and helpful with my Jeep that I purchased off their certified lot

Br
Review №95

Incredible experience working with Tony Bittenbender to purchase a car sight unseen, show up and be out of the dealership with paperwork signed and everything handled in about 30 minutes. Will definitely work with them again on future car purchases.

Me
Review №96

Quick service for oil changes and fair dealing when I bought my certified pre-owned from them!

Sa
Review №97

Very happy with the man who did my financing and especially with my salesman Jarrett. I was nervous about a few things and he fixed it and then some. Use Jarrett if you’re going to Kelly jeep!!

Ap
Review №98

Had an amazing experience purchasing my Jeep at Kelly! Everyone was very nice and accommodating. They were very thorough with all paperwork! Would recommend Kelly Jeep for sure!

Ke
Review №99

Thanks to Mark Burns (service manager) for making my experience awesome. I was about to leave and go somewhere else when he approached me. He was able to fit me in for an oil change right away. He truly showed professionalism and true customer service!

M
Review №100

Tim crushed every aspect of this sale. Customer service was right on point. Quick and painless buying process. Drive over 4 hours and was in and out within 30 min! My kinda deal! Thank You Tim and Kelly Auto!

Information
100 Photos
100 Comments
4.4 Rating
  • Address:501 State Ave, Emmaus, PA 18049, United States
  • Site:https://kellyjeep.com/?utm_source=google-my-business&utm_medium=organic&utm_campaign=gmb
  • Phone:+1 610-904-8499
Categories
  • Brake shop
  • Car dealer
  • Car repair and maintenance
  • Car service
  • Chrysler dealer
  • Dodge dealer
  • Jeep dealer
  • Oil change service
  • Tire shop
Working hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–7PM
  • Friday:9AM–6PM
  • Saturday:Closed
  • Sunday:9AM–8PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • NFC mobile payments:Yes
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