Their website isnt updated. I was picking out a gift for my moms birthday who is into southwestern items. I found a stained glass box with cowboy boots on the website, and when we went to the store to get it since on the website it DID NOT specify it was out of stock, the lady rudely said they didnt have it, and that their website doesnt work. She was very passive aggressive with the way she responded to our questions, and it was a huge disappointment. I defintely dont recommend this place, and will shop elsewhere for southwestern items.
This the place to buy good Mexican blankets with southwest designs and ponchos and many other things ant a good price and it is very clean
Great place for souvenirs. Friendly and helpful staff
Adore this store! I got a beautiful saddle blanket for a really affordable price and it was a fun shop to look around and do some gift shopping. Would definitely stop in again.
Wow huge selection to choose from of southwest and El Paso souvenirs! Plus staff is very friendly. I highly recommend!
Ordered a drum from this company. Didnt get shipped when it was supposed to, and they were unwilling to split the difference for expedited shipping, so they hung up on me and just cancelled my order. Highly unprofessional. Perhaps their in-person shopping is great, but dont order online!
Always love this place. They are super nice. And their products are amazing...good souvenir collection and things to decorate the home. Love the locally produced items the most.
Fairly large store with lots of souvenirs and interesting stuff. A little pricey though.
Reasonably priced and lots of options to choose from for unique gifts. Employees are always super friendly, especially Taylor!
Like the body 🧼 and other awsome items.
This is an awesome place if you are visiting El Paso Texas.And want to pick up trinkets this is a place for that I love coming here
Great store wonderful variety of product. We were visiting from Wisconsin and we were able to pick up a little something for friends back home. A few things for ourselves too. Such nice people there too.
Great staff. Amazing variety. Must have one of everything! Wife had to drag me out lol
Love this store. A must at least once.Great place to shop for southwestern items
Wow - love this place. Shipping is fast and the merchandise is fantastic. I purchased a painted dough bowl and a table runner - both were awesome. My only complaint would be that they dont have a store in Phoenix!!
Very nice store, wide selection, & very courteous staff.
Many beautiful items!
What a find! This place has everything you need to satiate your souvenir finding appetite. Home decor, blankets, and everything else. Tie that with great customer service and this place will make a repeat customer out of you. Very affordable and reminiscent of saddle blanket co. Stop in and find your southwest treasure!
Great store with Southwest items. They carry items from Saddleblanket. The prices are very,very reasonable. Store is clean, well stocked and easy to move around through. Ill definitely be returning.
Wonderful little 💎Incredible art and Indian jewelry and paintings
Really nice store with really cool stuff. Employees are very helpful and cheery.
Such a beautiful selection of jewelry, blankets, souvenirs, etc. Customer service is very friendly and professional. I would recommend this place
Great service but horrible leather products. Just hours after purchasing what I thought would be a wallet that would last for several years, its already falling apart. Glad I only paid $10 but they got this wallet from a supposed mainstay of El Paso for leather goods, El Paso Saddleblanket. I should have known better and stuck with a known quantity and quality like Tandy Leather.Very disappointed.
What I purchased was nice, just wish they had more variety of western nick nacks, it was just one small wall, need more.
Really, really, really bad customer service. They sent us the wrong lampshade, we contacted them and they said they would send us a new one. I told them that we paid fast shipping for it because we needed it asap for a wedding gift we made. They responded with oh, well things happen. Not a good response to a paying customer in which they made the order mistake on.I asked if they could overnight ship it or at least give us some sort of discount and she replied with Sure, I can refund you your money and you can send back the lamp shade we sent you. I asked if they were still going to send me the lampshade that we originally ordered. She said No. I was appalled. I paid for an item, in which they got wrong and they were just not even going to fix their mistake. I told them if this is how they treat their customers I do not want to purchase from them in the future. Then we somehow got settled on them POSSIBLY giving me 20% off the lampshade depending on what the manger said. I was okay with that. Then later I receive an email from them stating...it is not worth it to us to take the risk of shipping you our product. Like hello, we just want the lampshade that we originally ordered and some type of discount for their mistake...something any good business would do. I then responded politely saying I didnt understand and that I would still like the lampshade we originally paid for. And they responded again saying sorry that is not possible. I was so polite during all of the this. I never treated the sales rep with disrespect or anger. But I will NEVER shop with them again and I would not recommend them to anyone. They made the mistake and did not do anything to fix it. Horrible, horrible, horrible, company. This company portrayed zero values and zero customer appreciation.
Terrible customer service. I ordered an item to be shipped to my daughter. I thoroughly read through the website, especially the shipping and return policy and information. I ordered the item because of the shipping policy. It turns out that a signature is required at delivery. No where on their site did it state that, nor did it state that at check out . I would have mailed it to a different address had that been known as my daughter is an essential employee and would not be home to sign for a package. (I could have shipped it to her job)I called customer service about this and they refused to do anything about it. There were a few options that could have been implemented, but they refused. I was told it had to be sent back to them by the shipper then they would reship to a different address for free . So this item was bouncing around a fedex truck for days as Fedex continued to attempt delivery.A piece of pottery.I see now they have added signature may be required to their website.(Something a previous reviewer had happen when they had a problem. They went and changed the website) I have no problem with signature being required. I actually think its a good policy. But a policy that should be clear to customers before ordering. Their response was unacceptable. I sent emails for additional information and have not received the courtesy of a call back. The only reason I gave two stars is for the actual artist who created the pottery. I will not be ordering again.
Excellent Selection, Great CommunicationI visited this store in person. The staff was very kind and helpful. The store is huge and there is a very large selection - they were able to help guide me through the store and point me in the right direction! As I was purchasing a large quantity of gifts they helped me carry all my items to the register, and my car. They also helped safely package my delicate items and periodically checked in on me to make sure I was doing okay.Furthermore, They have a very good selection of quality products, and clearly distinguish the authentic merchandise from the tourist stuff, they can even tell you the special history of said items.I then followed up with an online order and even though some of the items I purchased were out of stock, they effectively communicated with me via email to reach a very favorable resolution and gave me a discount for the inconvenience.This is a great store if youre looking for anything Navajo, Zapotec, Zuni or Southwestern for your home, apparel, or jewelry. At least worth a visit to see all the lovely things they have! I will definitely be back!
Great shop! Great employee!
Beautiful merchandise. Blankets, rugs, ponchos, placemats, coffee cups! Great selection!
Lovely customer service! Decent pricing on everything, especially the nick-nacks. Great quality! Lot of the leather items are faux leather, but the label says it at least. Definitely a great place to buy presents or souvenirs!
Recommend this store to out of town visitors. Greatest Southwest decorations and blankets. Store is fun just to go and look.
My parents ordered my husband an item for Christmas. It was never opened or used, and when he opened it on Christmas, he opened the box it was shipped in. The item was damaged. Upon relaying our concerns to the company, we were immediately blamed for damaging the item and told that since it was gifted to someone, the third party was obviously responsible for damaging the item. The store owner and managers refused to speak to us after this response. Horrific customer service, poor quality item. BUYER BEWARE.
This is an overpriced tourist trap. The only people buying stuff in here had a Florida license plate.I can get Native American made crafts online for a fraction of anything available here.Also...they did not even know where to find some of their inventory. Online listed 6 of an item...they could only find 5. They said its around here somewhere...or maybe its a mistake.I will never go back here. Or tell anyone I know to go here.
A great place to buy El Paso souvenirs.
I absolutely love this place! Anything you could want is here. The store is packed, yet not at all cluttered. My only complaint is there is so much to chose from that making you mind up can be difficult. When i needed information a couple of weeks after I left El Paso, help was only an email away. I HIGHLY recommend Mission del Rey Southwest!
#Elpasostrong! What a great store! Knowledgeable and friendly bilingual staff. Packed with so many unique trinkets and treasures! Exemplifies the diverse local cultural atmosphere that makes El Paso such a special place! This store is a must visit for both locals and visitors!
I walked in the store thinking just another store. I was a amazed buy their wide selection of southwest novelties items. A fun little warehouse to get lost in, the staff are the best. A nice place to take you out of town guest. GOOD JOB!! MDRS.
Great store filled with great stuff!
Love the place, theres plenty of things to buy. The staff was friendly and helpful. I didnt catch the ladies name who helped me but she was short and wore glasses.
This is a treasure box place, so many souvenir, decorations unique items. Our family is glad to find this place on El Paso, TX, we even got coffee brewed on the spot, excellent service and friendly staff, definitely we are coming back on the next visit to town.😁
Dont miss a visit to this shop. It has everything - and more. In addition, the staff are great. They are helpful and willing to share about their items and the artists who created them.
Oh my goodness it took me a bit to find you but I was so happy to get the flute for my hubby for Christmas
Great selection of Southwestern & Native American things. Highly recommend stopping by its real easy to get to from I-10. Perfect for locals or tourists. They also have a great website. Very friendly owners!!
It had everything you could want! Blankets, pottery, decor, even novelty items! And all at good prices!
Thank you Mrs. Deborah, and JessicaVery helpful, of course.😀 Very gorgeous items yall carry. Cant wait to bring my family. Thank you again
Beautiful items!
I find your reply convenient as miraculously your website now clearly states for decorative purposes only and it did not at the time of order and none of the paper work reflected that statement either.Mission Del Rey is a deceitful and untrustworthy company. I purchased an authentic Navaho Wedding Vase which I used for a wedding ceremony. NO WHERE ON THEIR WEBSITE DID THIS COMPANY EXPLAIN THE VASE WAS FOR DECORATION ONLY. After 15 mins of holding water the clay disintegrated, leaked on the groom and the vase was broken into pieces. It is built for ceremonial activity and it is a VASE. When I made a complaint, they were rude and customer service was terrible. As I submitted a claim, they suddenly marked an out of stock item on their website for decorative use only. This was not on any website or paperwork received. They are NOT TRUSTWORTHY, RUDE AND I STRONGLY RECOMMEND BOYCOTTING THIS COMPANY. I also will boycott Pay Pal Credit who also found for the merchant and will close all my business with Pay Pal who should be ashamed of their business practice.
El paso saddleblanket! Well, this is the company that had all their inventory. This place is huge inside! Great employees
Wonderful place to shop southwestern merchandise...employees very attentiveand polite. Found what we were shopping for. Extra service in boxing fragile Navajo pottery for shipping. Thats a plus for us.
Huge variety of items, lots of different types of decorations. Some native items are authentic, but they are very clear about which ones are and which ones arent. Great prices. Friendly and energetic staff.
Staff is friendly and selection is very large
Now youre looking for something to buy as far as Southwest and Indian stuff this is the place to go it is really nice very small and quaint A lot of stuff that they got their supposedly they got it from the saddle blanket but they have some really nice stuff that you would really want for the house if youre doing Southwest
Excellent Service 👍
This place is AMAZING!!! Both mexican and indian stuff including handmade at very good prices! We compared prices with lots of other handmade indian art shop in new mexico and arizona but found no other places like this one. A must Go for anybody who wants good quality souvenirs at good prices!!
I had trouble finding this place and the store was a bit hard to navigate since it’s in several different rooms. This is an extremely well stocked store with lots of El Paso Saddleblanket Company’s merchandise along with other imported Southwest style goods. The people I spoke with were quite pleasant. Prices are not low but not high either. This is a warehouse style store. Note that the store is not on Lee Trevino
Great store with lots of awesome stuff! Staff was very nice and helpful also! Will be going back.
Awesome selection of southwest, western and native American gifts and souvenirs. The store is a bit hidden from traffic but worth finding .
Crowded, over-priced tourist trap. I can buy from native americans on Ebay for alot more reasonable prices.Their on-line site said they had 6 of an item, but could only find 5. They said Oh...its around here somewhere, or maybe there is a mistake in the count.Only people I saw buy anything had Florida license plates.
Great customer service. Native American, Southwestern. Talavera and more products. A must see store. Loved it.
My wife and I fell in love with this store and the customer service. We could have been there all day if we could..i wanted to see everything. I will defenetly be buying more stuff when we get back to el paso
Amazing stuff!! And great prices!
Fun place with lots to see. Local souvenirs and arts and crafts. Friendly workers and owner.
They have a huge variety of items. Worth a look.
This place has alot of inventory! Plenty souvenirs to buy. Love it!
#Friendly service & good prices.Near to Popeyes.
Excellent souvenir shop and specialty items:)
Great souvenirs and the employees are extremely helpful
Wonderful, great prices and the kindest people! FROM TULSA OK
Love there stuff and the staff is great
Horrible customer service. Products too expensive
Everything you could ever wish for if youre looking for souvenirs! A lot of authentic Texas and Mexico stuff.
Great gifts for home and souvenirs...some funny ones too
Great Stuff Friendly Service
Authentic items with a good mix of affordables
Amazing place. A bit expensive but amazing.
Great spot
Great variety of decorations and authentic
Great selection of items.
Variety of stuff just like Sattle Blanket
Great variety and friendly staff.
Purse was more beautiful than picture, excellent price, and shipped same day. Could not be more pleased.
Lots of great southwestern items
This store is the bomb love the decor
So disappointed, thought it was in a larger space! Still got a few items!
Love this place, great selection!
Great stuff and incredibly helpful and informative and attentive service.
Awesome place....😀
Love it. Good price . Fashion.
Great prices for well made souvenirs!!
Great! Finally a store like this in El Paso!!!
Nice souvenir store
Tooooo expensive for souvenirs
Friendly staff. Different things to buy. Small parking lot thou. Well be going again in the future
Great staff
Its very southwestern style and pricey.
Huge selection of Southwest decor
Place was awesome
I like this shop