They dont have a good variety of items stocked. Maybe I came at a bad time but they had really great customer service even though they were busy. The girl helped me pick out a good foundation match and she really took the time to educate me on the product.

Fantastic place with an outstanding staff. Very helpful and knowledgeable. Masks are mandatory.

The place is clean and well organized. The staff are not too willing to help out, or to give advice, and they dont know much on the products.

Macys Dillards these stores are all the same....

Nope.. I had a return from a stand alone Sephora and they would not take my return I called customer service and they told me that there was no reason why they couldn’t take my return if it had been less than 30 days. I won’t be shopping here sorry

Usually the employees at Sephora are very helpful and kind. In this location the staff is extremely rude.If you’re around this area, the best option is to buy online.

I love Sephora

Normally people are more attentive and pop up to help you. But actually you will get mixed personas from this location. It seems like they want to help you when you dont need help because they think you may be stealing but those who do need help have to wait long times for assistance because they are busy hawking other customers. Today wasnt a bad experience. The girl who helped me was very knowledgeable and willing to find just the right product for me.

Best store to buy make-up. Everyone there is very nice and very helpful. Theyre able to answer all of my questions and recommended me the best products to use.

I disagree with the naysayers, they always treat me kindly at this store. I’d like to publicly praise three associates in particular who went above and beyond in helping and being knowledgeable. I frequently shop for fragrances and I’m often helped by Grace. She is very friendly and kind, even goes out of her way to help you. I extremely recommend her especially when it comes to choosing men’s fragrances. Another two I’d like to mention is Ashley and Melba, Ashley really knows her stuff. Even on products that aren’t even in the store. She has quite a nose in knowing different notes in the fragrance and will recommend another fragrance that’s similar if they don’t have it. Melba is also great, she will suggest new ones to try and recommend her personal favorites. Iv rarely met such kind fragrance staff as the ones at Sephora and I’m a fragrance collector so I would know. These girls definitely deserve to be recognized for very high customer service.

I am disabled and was tired of ordering online and decided to go in to make sure my makeup was all working for me. The girls walked passed me. No one offered any help of any kind. It was a waste of time. I ended up going somewhere else and getting way better service. Never thought for the prices you charge your service would be so bad because see we all carry wallets...some flaunt it more openly.

The staff at this location are rude, snobby and lack customer service skills. I was ignored by every single person working because they were all busy gossiping by the register. When I asked them for help they were annoyed and pretty rude. I couldve ordered online but I chose to go to the store because I needed guidance with the products. Instead I was insulted and told when you can afford the original size product come back, right now buy the minis just because I asked about different price points on products.

LOVE this location. I have been getting all my makeup from there ever since they first opened. Theyre very nice and always helpful. Ive had bad customer service at another Sephora but NEVER at this one. Also I love the selection at this store. The booths inside the big department stores dont really have a lot of stuff. This one has pretty much everything and lots of it.

If you love make up and want to get gifts or rewards just for purchasing this is the store, the staff is very helpful and nice and give you recommendations if you dont have any idea what your doing plus if you dont like it u can always return it and get full refund or store credit to me its a win, win plus if your curious about a product they give u samples to try out I mean no other store does that period .Im a cult member lol trust me you wont be disappointed

Good

The staff there is super nice and helpful

Love it! I went a month ago and people were so nice, everyone was trying to help. I came in with about 4 shopping bags from other stores and went in looking for foundation and I had 2 girls helping me right away, the blonde ones. One was carrying my stuff for me while the other one showed me their foundation selection.I tried the color IQ, it was pretty accurate. They gave me a mini makeover for the foundation. They didnt have my shade according to the color IQ but they did great finding the next best match. I though it was an awesome experience, they made me feel like a VIP.

Anastasia eye brow pencil was defective. Came all the way home to discover it was empty. Had to go all the way back to the store the next day. Very inconvenient sand the staff had no comment, explanation or apology what so ever. Customer service was sorely lacking.

The attention from the people who work ther is beyond incredible and professional, I would really go there everyday if I could.

Went there looking for a gift for my girlfriend. As a man, I had no idea what I was looking for. Fortunately, the staff oriented me into choosing a great gift for my girlfriend . She loved it, thank you guys!

Every time I stop by the store I get greeted almost immediately upon entering the store and will be asked if I need help multiple times. Never had an issue. Unfortunately some of the girls do act snobbish.

This location offers horrible service. These girls think they’re better than you and that you don’t know a single thing about makeup just because you’re not wearing anything. They are obnoxious and rude. Most importantly they try to shame you about your skin and make you feel horrible. Did I mention the one in particular that I asked for help couldn’t match her foundation correctly and atleast blend it down your neck since “she knows everything”

The makeup was very expensive and the testers she used on my face gave me an eye infection and I never went back but I did end up spending over $400.00 on makeup I usually use. Do not let them do your makeup

Didnt find what I wanted but they helped me out nice service

They have many good good products but male worker is very rude with customer

The guys there are very informative.

Of course I LOVE the merchandise in the store. Unfortunately, every single time I go to Sephora, I need to flag someone down for help. Theyre not very happy to help. Ive learned just to help myself lol unless Im getting a mini make over or foundation match then I have to wait around until I can get help.

I am an AVID Sephora lover but this store is the exception. They really just watch you because they suspect youre stealing when I probably purchase more than $100 there a month. The manager is very rude. The people can sometimes be nice other times they are rude as hell. They rush to get you out of there. Very hit and miss, NEVER consistent. Will be making all my purchases online from now on.

Io is an amazing makeup artist, and everybody is super friendly there and it’s not ghetto like the ultas in town

I went in yesterday for a colormatch for the Lancôme foundation and I asked this girl if she could do it and she just literally went and grabbed the first foundation she saw and put it on me just like that. She didn’t even match me with the little machine or tried different color foundations she just tried one. Prefer going to Ulta for a colormatch..

Very nice. girls are very friendly.

Phenomenal service (: Lydia is the best and really nice

Service was outstanding and it is a candy shop for women.

Worst customer service and rude I wouldn’t recommend this location I had to call corporate offices of Sephora this is ridiculous the “supervisor” Reina refused to do an exchange of a perfume even tho I had a receipt and I went to the freestanding Sephora and they did the exchange see the difference they are all very rude and unwelcoming try other Sephora locations this is the worst

Great selection!! Most of the staff is usually pretty helpful.

I think everyone should be careful when it comes to using gift cards at this store.(Sephora inside of cielo vista, El Paso TX.) I went in with 2 gift cards, one had $50 and the other had $25, I had called to check prior to going. When I was ready to pay the cashier (Brianna) swiped both and and then told me one didn’t have money and threw it in the trash immediately, telling me I should tell whoever got it that they gave me a gift card with no money. I was really confused and in a hurry so I just said okay and paid cash for the rest. On my way out I decided to go back to the register and ask for it back. When I got there I asked for my card back and (Brianna) the cashier looked surprised to see me. She said “it’s already in the trash” and looked back at her manager (will), he then said that the “card was empty”. Another employee then came up to the register with a clear trash bag and attempted to throw out the trash. At that point I stopped her and the manager (Will) reached into the trash bin and tried to give me a card that wasn’t mine saying “they’re all empty anyways”. Finally I demanded my card back and called the number on the back and sure enough there was $25 dollars on it. When I proved to them that there was money on it they tried telling me that it wasn’t showing on their computer. I was really upset and I didn’t believe them so I asked the manager (Will) for his name and for the cashiers name because she had disappeared to the back. Finally after receiving their names I left the mall and once in my car I called the number to customer service and asked them to check and see if there was something wrong with my card and they said no and that it should work at any sephora. I also learned that they shouldn’t just be throwing “empty” cards away and should be asking everyone if they’d like to keep it or not. It’s so sad to think that these employees might do this or have done this to other people. Yes it was only a $25 gift card but it’s not so much about the money but just the idea that these dishonest employees more then likely are stealing from other people who don’t complain or say anything about it. It’s pathetic and unbelievable. I spend so much money there and get treated like that, there’s something wrong there.

My friend loves their make up

They were very rude. We werent asked by anyone if we needed help (which we did) and even when we did reach out to an employee she walked past us as if she couldnt even hear us. This was the worst experience i have had in any of the sephoras I have been to.

One of the best makeup store ever! ❤️

The staff is super nice and helpful.

I Never get helped there, they stare as hawks watching if I or people are going to steal. They always have these snotty faces on and only help certain people/greet when they walk in.

I love lovee ❤❤💋

I went here weeks ago. It seemed a bit messy to me for it to be in the middle of a weekday and not crowded at all.

I have not been here before and todays visit was awesome! Thank you to all the staff who was there today and helped me with a smile.

Great shopping atmosphere!

Amazing people and great stuff

Good choice of cologne .

Ok but expensive, staff was friendly.

Super friendly & knowledgeable staff

I fell in love with the store the first time I went in, couple weeks later it was crazy. People opening up stuff trying it on then putting it back like nothing. Im sorry thats gross.

The manager at this location, Esther Solis is very unprofessional.

Good service

Not very helpful and there so rude, stuck up and lie about the return policy I wish I could get there names to report them

Whole lot of makeup.

Quality 🙄

My favorite cosmetics store although I prefer to buy them online!

I am crazy about this store I love everything .. !!! excellent treatment

Excellent service and very friendly girls.

Very good if you are looking for makeup and beauty items

I loved it 😊 a lot ❤😊😇

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