Poor service. I placed an order online for balloons in advance. My pick up time was 12pm on a Saturday. I couldn’t make it to the store until 1pm and I thought surely my balloons would be ready. As I’m waiting other customers are picking up balloons. When it’s my turn the cashier couldn’t find my order. So she asked a gentleman who appeared to be a manager and he states to the cashier that it would be about 30-45 minutes. I asked the manager/balloon gentleman why it would take so long. He says there are 4 other customers ahead of me. I explained I had ordered and scheduled a pick up at noon and it’s now 1pm. He offered me a discount but I refused because I didn’t have time to wait.I understand that weekends are busy but when an order is placed in advance for a specific pick up time there should be ample time to prioritize for the day. I blame the management.
Its a good place to look for party needs but can be a bit expensive. Also they were lacking inventory last time I went. My first time going in years. Not sure if the lack of inventory is the new norm or it was only like that the last time I went. Overall, Id recommend here, you might find things here that you wont at other stores.
Great place to buy birthday decorations excellent place to get balloon bouquet.
Nice staff, clean store. Easy checkout. They didnt quite everything I was looking for. Online inventory for the store is very accurate.
Perfect place to get all your party items, nice assortment. Reasonably priced. Friendly staff.
Hardworking individuals ensuring customer satisfaction.
It has been not once but twice that the balloons that I buy at this location fly away without the string.. The first time I bought a beautiful $15 princess balloon for my niece as soon i step outside the balloon flew away without the string, went back inside they didnt have the same, that day they had a lot of people and were in a hurry. The second time was today, I bought another $15 dollar sweet sixteen balloon for my little cousin and when I got it out of my car to give it to her it flew away (just the balloon itself, without the string). This is part of their job right? To tie the string to the ballon correctly? Their balloons are not cheap for this to be happening.
THEY SELL AMONG US TOYS HERE, SUPER SUSPECT!!!! THEY ALSO SELL CAT EARS AND COLORED HAIR SPRAY, NEITHER OF WHICH WORK :(
They didnt have what I was looking for. Other than that nice n clean
Worse party city. Order ballons and when picked up they had the wrong time for pick up. What is worse did not give my brother in law the correct ballons ... I order the princess ballon NOT latex all color ballons. Worse place ..
Had exactly what I wanted at incredibly low prices, even though Christmas was still a week away. Fast, friendly service.
I like this store my favorite to get my party stuff?
This place is a joke. You can order online for curbside pickup. Youre supposed to call their number and when you do theyre just rude telling you to call the number in the window (which you cant see with all the cars in front of it). After you get out and get the number (yeah, you get out for curbside pickup), nobody ever answers. Neither curbside number, nor store number. Called about 20 times. Honestly you guys should not offer any services that you simply dont do. If I didnt have to pay for it before I would totally just leave. But here I am, going inside now where there are way too many people.
All the supplies u need for a party, highly recommended
Party City is is always amazing and fun. Lots of coordinating party ware and party favors. We spend a lot of time planning decor for Halloween. We are never disappointed in what we find at this location. They also have a large selection of helium shaped balloons.
Awesome! Even now during Covid they had a good selection. The cashier was very helpful and patient!
Sold out on grad balloons. How are you not prepared for grad season. Bad management
Always a great place to find what you need for any party or celebration or just to have fun. Plenty of items and themes to chose from. My kiddos are always happy with the decorations I find here and most the time I find great clearance deals!
What a terrible experience it has been! First the store seems to be forever on busy (I attempted to call for 15 minutes before calling the corporate line) now Im on hold with corporate going on 20 minutes!! Super frustrating!! Hopefully my order went through as I had initially thought. Last time I shop at this store for any kind of party related need just go to Amazon!
Nice place
Wasnt crowded but was disappointed in the selection. Didnt find what I was looking for.
The customer service was good,but the building was hot air conditioner that the building has is not conpetable for the building. Need a new unit. I felt sorry for your employees.
Nice staff. Always offered to help.
Great little sun glasses for party favors...but I now buy for my toddlers...they are .60 and the ear pieces clip in they have no screws so they last longer. They store is well organized and easy to find. They have a huge selection of supplies!
Nice very wide selection of balloons lots of balloons like TONS of balloons
You can return almost nothing to this store, even if it is defective. They dont tell you you cant return anything, except Halloween costumes, it prints out on the receipt after youve already paid and it is too late. Tried to return a defective item and they tried to claim it was on clearance when I bought it, which it wasnt, so that is why it was defective and wouldnt take the item back. Very frustrating. Good selection, but only buy what you absolutely need because you cant change your mind later.
Dont do curbside. Unfriendly.
Huge variety, lots of suggestions and helpful peeps!
I was happy I found what I was looking for but I hate when employees dont greet or acknowledge their customers.
Gracious and friendly.
We moved here about a week ago and I have to say this place came from heaven(no pun intended) to buy our Halloween costumes, I was so happy they had my size(smaller than small) and the prices were very reasonable. Ill be definitely be coming back. One more thing, the customer service was top notch. Thanks again!!!!
Not much baseball party supplies
Beats competition for Halloween costume pricing and selection. Competition will offer more higher end design and character costumes but are more expensive. Party City is like your easy in and out Halloween store.
Great place to go for party decor. Employees ignore you and talk about their significant others and weekend plans. Do not expect to be helped. I rated 4 stars for the amount of merchandise, not customer service. Almost every color you could want and a lot of themes. I would like to see more adult stuff.
In here you can find EVERYTHING for your party regardless of what type it is. I went to buy some big numbers balloons for my mom. I didnt have to order them in advance, the girls there were nice and filled them while I looked around in the store. The prices are reasonable and they also had a lot of things in clearance. Glad to have found them in El Paso.
A good place to get all your party needs
Plentifuk variety of items for all events. Staff members are willing to find what you may need. Theyll blow up balloons on the day of your event as long as you have your purchase receipt.
The staff is nice but they need more Spanish language merchandise. This is El Paso.
I was able to find everything I needed for a party decoration (balloons, yable cover, happy birthday sign, plates, and napkins). I came in on a Sunday around 3 pm. The place was empty. I guess if its not a holiday the store is usually empty. They have restrooms for clients.
The girls are rude!
The store has great selections but the employees were kind of rude, very quiet, and seemed like they didnt want to provide customer service, awesome party selections though and the packs of balloons are better to buy than them single
Wide selection of products. People were very helpful there. Cashiers quick lines short.
The employees are always so nice and helpful. Great Costumes and a variety of them and good Quality. Also allot of great decorations for all Occasions. Love this store.
Very. Well different. I would say any theme you wanted they had for a party and just get togethers. Found many fun thingsTell them what want kind of have in mind. And they will make it come true. With in reason,
Super upset they had to fill up balloons 20 minutes before they closed. Even tried skipping the step of putting the liquid inside the balloons that makes them last longer. It’s retail. If you don’t like helping people at least go look for something else to do.
I needed a costume for work and I went every where looking for accessories and etc.. well I know they closed at 9 but I cashed and told them I was outside and if I could still come in not only did they skew me in but the cashier asked me what I needed I told her accessories for 80s theme she jumped right on it and helped me pick out a few things I truly am very grateful for the manager and the associate who helped me out. I recommend that you come here for all your Halloween needs!
I just love it! But emloyees need to be more friendly
Everything you want for all kinds of celebration fun. Nice staff!
Very comfortable to find what you need for your event. Alot of variety of party accessories.
I can always find what Im looking for here and the prices are good.
Staff was nice I just wish they had Care Bear stuff.
Terrible customer service. Cashiers have an attitude, take forever, talk over you to other people when helping you. They also talk down to you like you have no intelligence. This won’t be my first stop for future party supplies anymore.
So many things to choose from. The store is really organized.
The staff is very friendly and helpful and they have such a wide variety of party items to select from.
Store was a total mess, smelly and staff had no clue. Balloons deflated less than 24 hrs after purchase.
I love going to this store... people there are so nice and helpful ... and the manager Vanessa so polite and helpful and nice... love her ..
Sad store to visit. Dark aisles, lights broken and flickering. Items that website said were in stock were not available. Only 2 employees who did not have time to cashier as they were busy blowing up balloons.
Customer service could be better. Good selection. Prices are so so.
I had the worse experience of my life there this lady call her self the manager I read her badge Vanessa was her name, how can I forget her name if its my name too. anyways I left the store and noticed they had given us the wrong size and when I went back one hour after i got it, and she was very disrespectful she told me the costume smelt bad which made me furious we didnt even get it out of the package. I cant believe they are saying on tv that they have easy returns when is a lie they humiliate you in front of everyone stay away from this store I used to do a lot of business with them but after this never again !
We Love it .... Awesome!!!
The balloon bouquets are lovely!
I can appreciate the amount of variety of party themes available here
Sales people are helpful thing is I needed costumes and its been blocked. Looking for anything that said thank you but coudnt find. Nothing new
Expensive. Staff never helped. Good selection on party stuff, though.
Great place for party items 🎉
A lot of costumes and decorations are available for holiday events and parties.
Nice place good customer service
A big variety of themes for any event!
Very nice place you can find everything for your party
Great place for any type of party
Nice store with great service very well priced
Always great customer service and plenty of things in stock
A little too expensive in my opinion but they have really nice party supplies for all occasions
It had a lot of stuff for the right occasions but in my opinion its a little over priced
Great store for party favors they have everything
Great selection of party supplies and decorations. Friendly customer service
Here you have all you need for a great party
Great stuff but the customer service....mmmm not so good.
They didnt have what I want but the manager was so nice that he pulled his phone out and sent me to where I could find the product
We found everything we needed for a descendants premiere party the only thing was some of the popcorn bags were dirty and it was really disgusting but we got everything we needed
Gaby is very rude! Unprofessional! They need more training with customer service!!!!
Its good to look at stuff.
Love the selection of products and good prices
Went in the day before Halloween for my sons costume and they were out of almost everything
Great selection for costumes and party decorations.
Great place to buy GOOD groceries.
I dont find anything, no employee for help, areas closed 🤦🏻♀️
Lots of choices at fair prices.
Everyone very helpful and ready to assist
They have all you need
SLOW. Several employees just standing around and only one as cashier...
Got what you need for a good time
Employees just standing around doing nothing on the side counter while only one cashier is operating with a long line building up
You can find everything you need for a party
Good place for party supplies
Too expensive for nothing
Employes were not friendly at all they need to work on their customer service not what I expected from a party place