Buy your next car from this amazing dealership!Their staff, Sabrina & Liliana were both so patient and helpful throughout the entire process. They made it so simple, from applying online, to setting up an appointment and the paperwork. I kept wondering how it was so simple, but it was their hard work and the work that they put in prior to me arriving that made the entire experience so smooth. I got to my appointment, went straight to the test drive, signed my papers. Then I went upstairs got to catch some of the Thursday Night game while Liliana prepared the financial forms, we explored my options and then I was on my way.There was no pressure, no hassle, no haggling. Ive dealt with other places where youre just a sale, a number, however this staff attentive to what car I wanted and how I was going to leave the lot content. If youre looking to buy a car, please dont hesitate to reach out, make an appointment. You wont be disappointed, they know excellent customer service. Thank you again ladies for all your help, you are truly a great dream team!

I00% recommend Chris@ BMW of El Cajon. Chris was very professional and got an excellent vibe as soon as I walked in. He went above and beyond on his customer service skills. He made phone calls for me to the warranty company. Chis didnt have to do that, but he did! I was so thankful about that because I didnt have to worry about ANYTHING and because of that I was able to go back to work and focus on my daily duties. My car was done getting service earlier than expected. I will definitely be back again!!Thank you!

Service advisor, David Valdez, was great! Clear explanations, called with information, and was very patient. Person who helped with loaner car was very helpful as well. Satisfied with service

Art and the team did a great job servicing my car. They were transparent, timely, and helpful. It was my first time at this dealership and I wasnt disappointed. Ill definitely bring my E46 M3 back as well as my G30 540i!

Chris Harlan was by far a superstar. He was very accommodating, considerate and he went above and beyond to ensure my concerns with my car were met. I appreciated his willingness to investigate my car issues before repairs were done. He also provided options for me to help me resolve my car issue. Thank you Chris.

Had a great experience at BMW of El Cajon. It was very easy to make a service appointment for a date and time which were convenient to me, and I was able to get a loaner vehicle for the duration of the time my car was being worked on. Will definitely bring my car back here for its next maintenance needs.

The team at El Cajon BMW were fabulous. We walked through the doors for the first time at at 1700 and three hours later my daughter drove off the lot with her new car. They were friendly and efficient. The level of competence and attention to detail you expect from BMW. The whole team were spectacular but special recognition for Reigna in sales/Genius and Lily in Finance and the gentleman who showed went over the car operations with my daughter who my daughter said was “just too cool!” I highly recommend El Cajon BMW without reservation if you are looking for a solid, safe, reliable and luxurious vehicle for yourself or your young adult without headaches and the usual games you have to endure when purchasing a car.

Great personable service, very efficient. Continual communication & updates regarding service in process & expected pick up day & time. Every one of the staff were very pleasant & helpful.

Had my vehicle in for its first scheduled service. My service writer Daniel was very courteous throughout the entire transaction. My vehicle service was done very timely and my vehicle returned clean and washed. Overall very pleased with service at BMW El Cajon.

Went in for my 20,000 service oil change and to get 4 new tires. Was helped by a service advisor: Chris in El Cajon and he was fabulous. From the moment I called in he took my call and order and informed me the tires would be in the next day and I can go on with my day with a car loaner. The car loaner girl unfortunately can’t remember her name, but she was very nice and friendly. Provided me with a 2022 BMW X1, which same model I drive but mine is a 2019. Chris kept me updated throughout the day and he informed me unfortunately wouldn’t be ready to pick up until next day, I was actually stoked to enjoy the loaner another day! Upon dropping off my car the next day, I work long about 10 long hours and least thing I remember was to fill up fuel but to make it on time before they closed, Chris went ahead and waived the fuel charge. I work in car rental company and I definitely felt well treated!! Recently had to go back because unsure how but the windshield wipers that were replaced in that visit broke off like a month later and had to stop by again, Chris made sure it was done in an efficient manner within an hour it was done and was taken care of through my warranty, love it! Chris went above and beyond and I seriously feel the same every time I visit BMW of El Cajon, like the red carpet is rolled out every time. Regardless of who is at this location everyone is friendly and goes above and beyond with customer service. I am always recommending BMW of El Cajon to my friends, family and colleagues. Thanks so much!!

BMW of El Cajon has always treated me right. Assistant Service Manager Daniel Luker is the guy to go to if you need service. He is knowledgeable and responsive. He works with you to get the service you want and need. Highly recommended!

Working with BMW of El Cajon was as seamless as I could have hoped for. Chris from the service team handled my case with the utmost professionalism and transparency. He went above and beyond to make ease the stress of not having a working car. A white glove experience that I would recommend and come back to.

Great experience with everyone I dealt with on the phone and in person did a great job, Art the mechanic that came out was very personable and was quick and efficient in his work . highly recommend👍 El Cajon is a bit of a drive for me but I find the theyre dealership does a way better job than San Diego BMW does . Ive owned BMWs for the last 25 years and Ive dealt with both of them and I think the drive is well worth it . They did an airbag recall for me and provided mobile service which was really convenient .

I had my car serviced today. Great customer service and people are very friendly

All staff gave me an exceptional service, everything was great and even they attend after hours to get my business done. Special thanks to Chelsea Aguayo for helping me.

Excellent service for my routine mileage care. From the initial call to set up the appointment to driving away after the service was completed I everyone was very courteous and professional. Carlos the service representative is wonderful to work with. Great experience!!

Chris in the front office was amazing, I would highly recommend this establishment to anyone who may need to have their BMW worked on or serviced. The folks here are incredibly helpful and responsive, and made sure to keep me in the loop as they worked on my car. Not only did they complete a huge job on my engine, but Chris was able to get the work covered under a warranty, costing me nothing! These guys will go above and beyond, and you will not be disappointed in the finished product. Be sure to give them a call if your BMW is in need.

I recently moved to the San Diego area and shortly upon my arrival my Car’s computer system warned me that my brake pads were due for a replacement. BMW of El Cajon was close by and super convenient to get to from the freeway.Chris helped attend to my car’s brakes and also checked oil, tire wear, and performed a tire rotation. While taking it for a test drive they notice some noise coming from the front passenger side wheel and replaced the bearings for a smoother, quieter drive. What I really thought was cool was the video the provided by the mechanics walking me through the updates.I’ll be a return us toner for sure.

Great service. Thanks Daniel for all your help with my car and Alec fir the great loaner. Everyone was so helpful and kind. I really appreciate you guys! My car is great now - no more crackling noise. Thank you so much - and for washing my car!!

I live in AZ and this was the closest BMW dealership near my home. After visiting this location I really dont know why I ever went to BMW of Scottsdale or San Diego. BMW of El Cajon has a top notch service department offering things the others have been lacking lately. Sweet Loaner to drive while my car was being worked on - Check, Free espresso machine - Check, Coupon on their website for a $79 oil change for new customers - Check, Friendly service advisor (Juan) and shop foreman(Alex) - Check and Check! This is certainly my new preferred BMW dealership!

First off, the cars are truly the ULTIMATE DRIVING MACHINE- like all the commercials say! I love the vehicles, and this is my third one.The service department is great. All the guys are professional, personable, and courteous. My interactions were quick, and I was informed of all the work being provided. Truly BMW of El Cajon is my favorite dealership.

Thank you BMW of El Cajon, Very happy with your service. Brian the technician was on time and very efficient and professional.

Hands down the best car shopping experience I’ve encountered. Staff was friendly, well informed and bent over backwards to accommodate us and helped us stay within our budget, while getting us the best deal. If you’re looking for someone that really goes the extra mile, ask for Chad. Extremely happy with my new 330i!!!

I had a wonderful experience at BMW of El Cajon. They are really friendly and provide a world-class service. Got my car services done in less than 3 hours. Wonderful team. Strongly recommended.

I could not ask for better service. Daniel is always so helpful. He goes over and beyond to be helpful.Thank you so much Daniel.

The staff at BMW of El Cajon are very courteous, respectful and patient. They also go out of their way to make sure all details are explained, and all my needs were taken care of. I worked with Chris H., he made sure I got a great courtesy vehicle, was very accommodating when I needed to get something out of my car while it was in the shop, and communicated with me multiple times throughout the time my car was being worked on. BMW of El Cajon has great customer service!

I dont know if this location is under new management but I have had terrible service for the last 2 visits. Previously I felt that BMW provided great care and customer service but I can honestly say I will never return to this BMW location for repairs on my car. I had taken my car in for a recall issue (that was confirmed a recall issue by 2 other shops). BMW of El Cajon stated that I needed to 1) pay for the inspection of the recall and 2) needed another service just to be able to see if it truly was a recall issue. They charged me for both items and then said that they would refund both if it was a recall issue, which they never followed through with. It has been months and have not recieved payment. They also gave me an estimate for over $10,000 in service related issues for my car and when I took it to another location for a second estimate, they said that only about $2000 of that was actually needed. I have left 2 messages with no response from management which shows the lack of customer service and concern they have for their clients. I never write these reviews since I believe in businesses getting the chance to rectify issues before a public shaming, but they have shown no regard for wanting to make it right. Beware of over charges and over estimates and shady business practices.

It was a pleasure working with Michael and his team as I went in to buy my first BMW. From the moment I came in, I encountered a friendly and comfortable environment. Michael is a very easy going person who makes your buying experience very enjoyable. He is attentive to your interest and very knowledgeable. I test drove 2 vehicles from which one was in the show room. He went all in and took the one from the show room out to show me the difference between the two vehicles which impressed me because he had to move a couple vehicles around to be able to take it outside. Afterwards, I had a custom built vehicle that I wanted to find out if it can be done. Despite the limited incoming vehicles and the chip shortage, Michael and his manager found a way to order the vehicle I built online exactly how I wanted it and more and now it’s being built in Germany, arriving just before Christmas. Very smooth experience with Michael Rush and his team at BMW of El Cajon, CA. I would highly recommend Michael for your next car buying experience. Thank you.

I can’t thank Sonny enough for helping me get into the most awesome vehicle at a time I needed someone to come to my aide! I didn’t think it would be possible to work out but he did it! I can not express enough gratitude toward him. I’m not a hugger but this guy got a hug! Thank you, Sonny, you’re the best!

My daughter’s car tire went flat and she has Saturday is the only day the car is free. I made an appointment with the dealer on this day but then I could not make it. I was busy at the time and I canceled my 10:30am appointment at the last minute. Two hours later by 12:30pm I was free but the appointment has been canceled. I tried to call a few places to see if they can fix my tire, but they all said the tire needed to be special order and it will take a few days.. I knew it was too late if I call the dealer again but I gave myself a try hopefully dealer will take me in.Amazing service at the service department of BMW of El Cajon and Chris is the best! I called the dealer’s service and Chris answered my call. After hearing my explanation about canceling my morning appointment, he said I could bring the car in and he will look at how bad the flat tire was and will check with stock if the tire needed to be replaced and new tire is available in stock. Chris is amazing and makes the process really smooth. He goes above and beyond for his customers and tried to help as much as possible. I will definitely keep bringing my car to this dealer for all of the services in future.

This is my preferred dealership to get service done in San Diego. Prices are competitive compared to other service centers, but its less chaotic here and you have a much better chance of getting a loner vehicle (huge plus).Art was my service advisor and I recommend him. My X3 was getting its brakes replaced and had to stay over the weekend, and he kept me up to date daily via text and had my car ready when I came back. Zero issues throughout.

It was a good experience, David from BMW was very helpful and profesional. My only disappointed is that I was charged $140.00, for an oil change because my car guarantee expired 7 days before.

Everything was great! I understand with loaner cars, you cant get what you want so I got stuck with an X2 and hated it. I was hoping to get an X5 to text drive since my 5 series lease is over is three months. But they couldnt make it happen.

I like the new check-in and out. No waiting time at the door, always greeted by the staff promptly. The service advisor Chris was very friendly, detailed, and professional. I also liked the texting estimate and video review of the service technicians check-up. The on-line direct signature certainly a convenient way for customers. The new requirement of verification for declaration page in car insurance delayed a little for the loaner car check-out, may be necessary to catch fraudulent activity. Overall improved further. Thank you BMW of El Cajon.

Great service from the time I drove up until I picked up my car after service. Manuel informed me of the service I would receive and options I had. At the end of service he walked me out to my car and told me if I ever have questions to call him directly. Matt L.

Ken was extremely helpful and had a solution for all of my issues!

The staff at BMW of El Cajon are terrific! They fixed an emergency situation for me immediately with only one hour of down time. I really appreciated their ability to fix such a complex issue so quickly. Thank you!!!

I love BMW of El Cajon! I have been a customer since 2007 and every time, without exception, I have been treated fairly and considerately. They are consistently so helpful, I won’t go any other place! Thank You!

Great place for service, great knowledge. Reminding how important safety is, informing me to wait BMW X6 Parts, in other word, BMW El Cajon cares and protects me and my familys safety due to something error out with airbag related device. I am grateful for it.

Extremely friendly, super fast and helpful!!!! Ive never had a bad experience with them an its solid work too!!!!:-)

The service starts prior to my appointment. BMW of El Cajon called and verified what was needed for my car, so everything was setup before I arrived.Met with my service advisor, David and he reviewed all the information, informed me what was going to be done and got me setup with a loaner.After I left, I received a text and was able to see the status of the service being performed.Everything was done to my expectations and it was a great experience.

Daniel and David in the service department took excellent care of me. Work was completed quickly, the communication was excellent. There is BMW dealer a mile from my office, but the service we get in El Cajon is worth going out of the way for.

A zero or negative star is what their service dept. needs. Chris, Kenneth and Daniel are nothing short of liars and crooks. I was told that my tire was covered by road hazard by both Chris (over the phone) and Kenneth (who literally wrote it in my estimate). Car was dropped off on Friday and when I came to pick it up on Wednesday I was then told that I had to pay for the tire. This was a total surprise considering TWO service reps told me it was covered under road hazard and again not to mention literally hand written that it was. This is when Daniel the manager stepped in and was beyond rude. His intimidation and harassment tactics were extremely unprofessional and embarrassing. He told me that I was not getting a free tire and I had the option of paying for the tire or he would take it off and reinstall my punctured hazardous tire and I was free to drive off with that. Obviously I did not drive off with a damaged tire and risk getting into a very bad accident. I value the safety of others. Unfortunately I cant say the same about the service staff at BMW of El Cajon. As a customer I did not want to sign the initial estimate because it had a dollar amount for the tire and that is when Kenneth said that he would physically write road hazard to reassure me. I write this to make any future service customers aware of any potential crooked dealings, intimidation tactics that they might come across or even worse having to listen to an advisor tell you to drive off in a situation where you might be severely injured or severely injury someone else. Zero customer service skills, zero ownership to a mistake they clearly made, zero care for the safety of anyone and zero stars is what this service dept. deserves.

Had my BMW I3 serviced on 8/24. Did a great job. Great communication and even a video of condition. Hi tech tire alignment print out is impressive. Service advisor Manuel gastelum kept me informed via text and did an excellent job; he deserves a raise.

As per my appointment this AM.....today..I can only say that I was treated with courtesy as my car was in and out of El Cajon BMW within an hour and half. My advisor, David Valdez made sure I was comfortable with the work to be done and the time frame. Paul in parts was friendly in my purchase of the parts I wanted.Overall, My experience was a very pleasant one indeed. Jerry Waldron

Michael Rush was very helpful and courteous. He showed us the car we wanted explained all the car functions and warranty.We test drove the car, made a good deal and bought the 320i.

Recently purchased a used Z4 from them, and it was a very pleasant experience. To start off there was a price posted on the internet that was a thousand dollars cheaper than they had it priced at the lot and they honored the online price. Then I live about 3.5 hours from El Cajon and had to take the train down there, before I could even ask how I would get to the dealership from train station Chelsea said that she would pick me up at the station and drive me to the dealership. Overall a very good experience thank you Chelsea.

Chris was my Service representative when I brought my car in for service. He was knowledgeable and kept me updated on where my car was in in service as well as an additional issue. Great Communication, thanks Chris!

Very professional staff. Outstanding service, I was very happy with my purchase. Ask for RANDY, he is great and the best car seller at BMW of El Cajon! I will definitely be back when its time to upgrade!

Good customer service! Chris communicated promptly and worked well with my warranty company! Enjoyed the 5 series loaner vehicle!

They fixed all the recalls that were on my car that it was brought into for service, also a recommended multipoint inspection inspection as well about some things i need to take care of in the near future. Service advisor Manuel kept me informed of every step in the process to get everything done in a fashionable manner.

Good overall. Quality of work, customer service, and communication. However, I am disappointed of the quality of BMW parts. BMW placed a cheap/ plastic parking brake bracket (a $13 part) in a critical spot. To replace...a whopping $700 (all labor) to disassemble surrounding panels/ parts. This bracket is bound to break again. Seems like customers are absorbing BMWs poor design. I hope that the service center brings this issue to BMW to improve the design and reduce customer cost of ownership.

We had an incredible experience buying our new car. Paul is an amazing salesman and answered all of our questions in the best way possible. Everyone around was also very nice.

When I arrive at the dealer for service I am always greeted promptly. My car is checked in and photographed. I am quickly assigned an advisor.The service here is always good. I feel like my car is in good hands.

I drop my bmw x6 to El cajon bmw for recall but they call it N63 Customer Care Package to inspect and fix the problem, the engine make a big noise,driving really poor, because of timing chain problem from N63 engine, they never fix the problem and it was a horrible experience with service advisor Manny Gastelum he was trying to sell me the things I dont need and completely ignoring the main problem,I end up paying for nothing, they didnt fix nothing, they waste my time and destroy my car, they deliver my car with all parts taken out and they even throw all the parts in the truck with no explanation. They suppose to give me $50 for gas from N63 customer care package they didnt give it to me as well.

I just would like to recognize Chris Harlan . He was very helpful and attentive during the process . Extremely knowledgeable and professional. He answered all my questions and provided nothing short of excellent customer service .

BMW El Cajon and Manny Gastelum in service are just the very best there is! Manny and BMW El Cajon took care of us in an outstanding way! They helped us through with service above and beyond what one would expect. We are truly grateful for the personalized service and that we can rely on BMW El Cajon!

I am completely satisfied with the service I receive at BMW of El Cajon. They are thorough, professional and efficient. I was really impressed with the service technicians video inspection of my vehicle. One of the main reasons I choose to have my car serviced here is my service advisor, Michael Parker. I have established a level of trust with Michael that is so important and gives me peace of mind. I highly recommend BMW of El Cajon for sales and service.

Friendly staff and knowledgeable technicians make this an excellent service department. They have earned my business and more importantly my trust.

Sad to update my review to two stars. Ive consistently had good service - until my last visit. I came in to inquire about selling my car over the weekend. Worked w/ Sales Associate Jacob, for about an hour, and was told that I would get an update on Monday. Here we are Wednesday, no updates from BMW - and I just had to call, speak with the manager, who informed me that they made their decision on Saturday. but I guess letting me know wasnt on their priority list. Thanks BMW El Cajon.

Manny was my Service Rep. From the moment I pulled up for service until my car was ready he was a complete professional. He made sure all my questions were answered and the service was outstanding.

Ruben G. was very fast, friendly & efficient!🤗 It was literally like I made a cup of coffee ☕ & he was done!Thanks!Jazzy

I recently moved to San Diego from Monterey. My BMW was due for servicing and I took it to BMW of El Cajon for its annual “check-up”. What a great experience: excellent, efficient service, very friendly, competent staff. My service advisor, Chris Harlan, is top notch. My thanks to the technician who worked on my car, as well as to Ryan Bast who fixed me up with a loaner car.

I had a great experience throughout the process of getting my car serviced as always. My service advisor Manny was very helpful and accommodating, I really appreciated the communication he provided!

Juan and the team at BMW of El Cajon made servicing my car easy and hassle-free. I appreciated the prompt service and customer excellent service.

Daniel Luker is my Service Advisor. He is professional, efficient, knowledgeable, keeps me informed of the status of my service and great follow through. I appreciate that he is reliable and keeps me informed.

I have had my X5 serviced at El Cajon BMW for almost a decade. These guys and gals are always professional and get the job done. New video service helps to show exactly what’s going on. A great additional value. The reason I stick with BMW. Great service Carlos and David. Thank you to my mechanics in the department!

If I could give zero stars I would. Paul was nice at first, but it’s all about the money of course. I was really interested in a vehicle and instead of letting me know the car was sold, he had me thinking the car was still available. I know there are other costumers/buyers, but it would be a nice courtesy to potential buyers (also very serious buyers) to let them know that the car they were interested in is no longer available. Save your time and money and go elsewhere.

I came in for an oil change service and was told I can also get additional services (e.g., replaced spark plugs, cleaned filters, etc.) free of charge due to my warranty. I was told it would take approximately 3hrs, but I was in and out in 2hrs. Gotta appreciate service like that and appreciate people like Manny@BMW of El Cajon who looks out for his customers

Manny really showed me a great customer experience the whole time my car was in service. Kept me up to date every step of the way! Thank you!

Our experience with the service department was absolutely top notch! The service center called us to let us know we had 2 warranties that needed to be done and scheduled us asap. Michael was our service agent and he went above and beyond to provide everything we needed. Would highly recommend the customer service experience!

I purchased my 2021 X3 from BMW of El Cajon and would strongly recommend them to anyone interested in getting a new of used BMW. The salesman, Randy Grams, was prompt, courteous and knowledgeable, and helped me tremendously. I shopped for my car at two other dealerships in San Diego but was disappointed in the deals they had to offer and their lack of knowledge about incentives that applied to me (such as being prior military, being a loyal customer, etc.). I plan on having my car serviced in El Cajon based on the outstanding service and attention I received! Brave Zulu to BMW of El Cajon.

BMW of El Cajon contacted us because our 2012 BMW 525i had a recall. I was impressed that they contacted use since it had been many many years since we last conducted business with this dealer. Everything from scheduling the appointment to renting a loaner car was easy. They completes the repair within two hours and even gave me a print out of some other repairs the car needed. The BMW staff were all nice and pleasant to work with. The loaner car was a BMW 228i, it was clean and easy to drive. I had a great experience with this BMW dealer, I would definitely recommend them and will visit them again.

Great service, in and out and on my way in no time. everyone was professional and happy to server me. would recommend this service center to friends and family and would return my business here.

Daniel has done an excellent job on replacing the airbags on my car, thanks.

Very happy with the attention from the service team, very professional, great attitude!

My recent experience at BMW of El Cajon in the service dept. was excellent as always. Art was extremely informative and helped me to better understand my cars service requirements.

My service advisor was Chris. The level of service and professionalism was top notch and couldn’t have been better. Chris kept me posted with what was taking place every step of the way. Thank you Chris!

Very poor experience with the service manager Enzo. I emailed my concerns to the General Manager and I hope to hear back from him. The GM responded via email that he would discuss the issue with the service manager. I have since gone to BMW of San Diego and they treated me 100% better and earned my trust to work with them in the future.

Everything here seems to be adequate. The personal touch isn’t there. More robotic and business like. BMW of Encinitas is far superior or at least the drop of team is. I have recently moved and BMW of El Cajon is the closest dealer near me. I was hoping that they would have the same customer service acumen that I was accustomed to coming from north county. It wasn’t even close. I’m sure the repairs were done to BMW standards, but the customer service lacked. When I picked up my 750i, the car was supposed to be washed, but when I got it, the car was filthy. It is always the little things that set dealerships apart, and El Cajon BMW probably does everything ok but doesn’t do anything exceptional. I could mention a few other items that weren’t taken care of initially that were discussed before I dropped of my car, but that would take up too much time. In the future, I will take the time and go back to Encinitas to have my repairs done and deal with an amazing team that truly takes customer service to the next level.

Michael is a professional salesman. He helped me to purchase my new BMW X5. Awesome, customer service and communication. I’ll go back there for my next car.

Friendly people in the service dept. I deal with Art G. In service. He Keeps me updated and tells me what I need done! Straight forward, cant ask for more!

Pen, was meticulous, punctual, pleasant … hes the ideal field technician. He accurately accessed and completed the repair as quickly as possible.

Very friendly staff, nice selection. From Michael in sales to Lilly in finance and Mateo in tech, we had a wonderful experience.

Jacob was very professional and treated me like family. Great attitude and awesome customer service.

This BMW is better than Kearny Mesa. Thank you for a genuine assistance.

First time purchase BMW, Im glad to chose BMW of El Cajon as my dealership. Im very satisfied with the X3 purchasing experience from Daniel in sales. He is professional, knowledgable, friendly and really care for his clients. He also deliver my new car with care to a specified location, to be more convenient for me to pick up. Highly recommend Daniel!

They did a VERY nice detail on my car!

I love the top of the line service BMW provides on every visit. Everyone was so courteous. My rep Manuel (Manny) was exceptional on helping me. Ill recommend BMW for every car service you might need.

Our sales person (Sabrina) was knowledgeable, friendly and professional! Made our experience very easy. I’m fact all the staff from the manager down were great! So great; we bought two BMW’s!!

Great service and very knowledgeable staff. Chris was very responsive to my questions and kept me well informed the whole time was car was being serviced

Excellent service, the video review of my auto by the mechanic is clever and adds trust. My service writer was very nice, new to me, his name was Manny, and he quickly made me feel as though he would look out for my best interests. The loaner department was courteous, every single person I interacted with was kind, helpful, and professional. Great job!!

Went into the dealership looking for a car to lease or purchase for my wife. We were approached by Sonny and he was very thorough and super helpful. Showed us the options that we had and we ended up leasing our car because of Sonny! Thank you for the help and the customer service. Sonny, you have gotten yourself a life long customer!

I was told before I bought in my car that an oil change would be 1-1.5 hrs but today, I waited almost 3 hours for an oil change. I came in at 10:45 am, a few min. before my 11 am apt. my car was returned to me at 1:45pm. They apologized but a simple oil change took that long not happy.

I went into the the bmw of El Cajon because I had previously had my car serviced elsewhere and my car was not serviced correctly. BMW of El Cajon helped me right away. Every employee who I talked to was very informative and helpful. Juan was very helpful and reassured me everything would be fixed ! Thank you so much bmw of El Cajon !

I bought my first car here certified pre-owned a few months ago. After putting less than 3,000 miles on the 2018 320i, I got it serviced at another location. Only to find leaking shrader valves, leaking oil pan, AND crankshaft rear main seal leaking. Luckily got it all fixed but definitely makes me doubt their certification process.

Manny@BMW of El Cajon was great! I got my car serviced on a Saturday. Thoroughly explained what would be done & even sent a video showing what they checked and the results. They provided me with a very nice rental car for the day which I really appreciated!

Our experience at BMW of El Cajon was very professional and met all of our expectations. There was frequent communication sent through the message service that they use and our representative was available to answer questions that we had.

Went to BMW of El Cajon for service 2 times so far and havent been disappointed. They have kept my X5M in tip top shape. I like to drive it hard and it needs to be up to spec. Manuel Gastelum was my service rep and he made my oil change and air filter replacement easy peazy. And for a decent price too. Do your car a favor and get it dealership serviced.

I had an horrible experience at BMW of El Cajon, I scheduled an appointment to get an oil change, went in and was meet with Manuel a service representative, now my was at 7:15am the first car there my car want assigned to anyone when I dropped it off but mine you he encourage me to also change my filters because it was part of my service that was due next year February 2022 I said ok go ahead. Throughout the seven days my car was thee I was told the technician called out, I asked why is that my problem. When I went in there my car had no issues and while it was there not being worked on he tells me that I have injectors and some other items that would cost me 3000 dollars even though my car hasn’t been touched by a technician has yet. My car came in for a scheduled appointment which was an oil change and I got it seven days later on top of him trying to scam me out of more money. When I finally got my car at the seven days they never washed it, it had dust all over it and Manuel never looked up at me or said anything nor greeted me. Another person checked my out. I will never go back to that dealership I don’t recommend this dealership to anyone. I had the worse and horrible experience my first time at a dealership with my first BMW. I don’t recommend it stay away from this dealership. Their customer service is the worse. I don’t want to give them any stars