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Kelly Nissan Service
Service Department, 3830 Easton-Nazareth Hwy Unit A, Easton, PA 18045, United States
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Kelly Nissan Service
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Ca
Review №1

After countless shopping around for a Nissan Rogue, we got it at Kelly Nissan. We drove from NJ to PA because of the service we got over the phone.Matt helped us out and I have to say, he was GREAT. We told him what we wanted and he went above and beyond to help us purchase the newest addition to the family.We will definitely go back for our next car and going back to Matt.

De
Review №2

I was in NJ and heard a strange noise and was afraid to drive back to Connecticut on a Thursday afternoon. I called Nielsen Nissan and a rude woman offered me an appointment Monday. Kelly Nissan (Larry) saw me that day and fixed my brake pads and rotors which were making a very strange noise letting everyone know that they needed to be replaced very soon. They were very friendly and helpful, and I felt safe driving back home.

Op
Review №3

Heather was absolutely phenomenal!! Extremely polite, informative and got me in and out fast. She took the time to come find me (my phone was off) and explained the issue with my car and walked through the services. She also requested a free car wash and asked the cashier to see how many points I had (which I didnt even know existed). This saved me $100!!! If you ever visit this Nissan, I strongly suggest you ask for Heather specifically. Shes the best! Overall excellent experience (and Ive been to many Nissan dealerships for service). Clean, quiet, nice amenities in the waiting area and very friendly staff.

Br
Review №4

Let’s talk about Kelly Nissan’s service department.We found them 10 years ago after another large local Nissan Dealer (you do *not*, in fact, “win” with them) simply told us our very old Pathfinder was dead and then immediately proceeded to put us on the phone with a salesperson. We then took it to Kelly and they fixed it for

Da
Review №5

Best dealership in the Lehigh Valley. I have been going there for 18 years and the entire team is awesome. Very knowledgeable and very friendly. Feels like family to me!

Sh
Review №6

My new Rogue scrapped backing out of my driveway so I took it in to make sure no damage. They checked it out real good and didnt even charge me. Great service! Kudos to Larry!

Ma
Review №7

My visit to Kelly Nissan was by far my best car buying experience!!! EVER!We traded in my daughters car for a used Toyota Corolla and what a great car! Its clean, low mileage, runs great and was reasonably priced. I felt like Rich, the salesman, was open and honest with us about our trade and the interest rate from the beginning. Ive been to a Hyundai dealer in the past and still dont know the interest rate of the car I test drove. I felt like nothing was hidden or sneaky and I love that! One time I leased a car from Ford and it was all unicorns and rainbows until I got there where they asked for the first payment up front on top of my down payment. I appreciate Kelly Nissan for their professional, friendly approach to car sales and I will be back!! When my current Ford lease expires in 2 years, Ill be back!

La
Review №8

Excellent service department.. Went in for routine service, oil change, tire rotation, etc... Larry had my vehicle completed in a timely fashion. I’ve been dealing with Larry for years at Kelly, he’s always respectful of my needs and is never pushy. He presents the shops findings, helps me to understand and lets me make the final decisions on any work needed.

Re
Review №9

Awesome Dealership !! Employees are very congenital, knowledgeable and experienced in there field .. Heather was awesome to deal with when I brought my Nissan Rogue for service ..

B
Review №10

Service Advisor Larry Hughes and Service Technician Kurt Nase, under the leadership of Service Manager Jon Miller, are a trustworthy and reliable team of auto service professionals. They always find the time to answer my questions and accommodate my needs. Plus, they do excellent and timely work on our cars. Highly recommended!

Al
Review №11

Kelly Nissan of Route 33 has been a staple in my life for the past 10 years. This is my 3rd car purchased from Eric Sparrow and I will continue to do so. The process is smooth and hassle free. Plus, when I get my car serviced, it’s quick and easy.. a big thanks to Larry Hughes for always making sure my car gets in and out in a timely manner. Kelly Nissan is where I tell all my friends and family to purchase their vehicles. The best place to buy a car in the Valley!

Ro
Review №12

Very courteous, friendly staff finally a mechanic you can trust never a problem when I go to Kelly Nissan

co
Review №13

Sale person was very nice and took extra time to explain everything.

Ro
Review №14

Bought my 1st car in 2005 when they were on William Penn Highway. Then bought / leased 2 other vehicles. No problems with Customer Service, although the vehicles did not have any problems. Bought a Certified Used vehicle for $18,000 in Feb of 2019. Feb 2020 went to get the vehicle inspected. Failed. $6,200 worth of work need. 2nd and 3rd mechanic opinion stated drive chain has been in bad shape for longer than a year and please note, i only drove the vehicle 11,000 miles the first year I had it. had it fixed, unsatisfactorily worked with dealer. Not happy at all. Vehicle was fixed. 3 months later, engine blows. $5,000 worth of work. Had it fixed, unsatisfactorily worked with dealer. Not happy at all. Lets do the math. Certified used car $18,000. 1 years of ownership, needs $11,000 worth of work. All scheduled maintenance was conducted. Management / owner hides behind closed doors and directs sales people what to say, or they are always in a meeting I wanted them to buy the car back from me, they were going to give me $8,000 less then what I paid. On all walls of the building they proudly display signs stating Risk Free Vehicles.... I think someone should validate their Certified Pre-owned inspection checklist. Kelly Nissan has failed me.

Ca
Review №15

Richard kinsey was great to work with. Down to earth and easy to talk too. They got me the car I wanted at the price I wanted. Would recommend him to anyone who wants a new cae.

Wi
Review №16

BEST SERVICE IN THE LEHIGH VALLEY, LARRY HUGHES IS THE GREATEST!!

Li
Review №17

I just got my first Nissan Rogue and I’m more thank happy with it! I want to give an special “thank you” to Rick Zauck who work very hard to give us a great deal and fulfill our goals. He is such a nice person. The whole experience was very good, fast and friendly. I’ll definitely recommend this place to everyone.

Ma
Review №18

Great service 👏 and love the way handled their customers

j
Review №19

I normally dont trust car dealer but Kelly Nissan was pretty decent and accommodating. Kay Manning was VERY nice and helpful. She kept it real the whole time and didnt try to con me in any way. I would definitely purchase another car from Kelly Nissan when in the market.

Ri
Review №20

Michele Marsh was super helpful and I highly recommend she gets a raise

Br
Review №21

This was the first dealer I bought a car from and that was largely due to Kay, my very kind and attentive salesperson. She was wonderful and truly did everything she could to make the experience easy and enjoyable. She took the stress out of making such a large purchase! And Kelly Nissans warranty options add extra peace of mind as well. I couldnt be happier with my purchase or my experience!

Jo
Review №22

I had a great experience at Kelly Nissan buying a pre-owned 2018 Sentra with Sales rep Scott T. in 2020. I also have great experiences with the service department every time I was there.

Ma
Review №23

I Had a waiting service appointment at Kelly Nissan scheduled for 9:20AM on Tuesday morning. Unfortunately I was running late so I called Kellys Service department to reschedule for another day and to my surprise they were able to move my appointment to 2:20PM that same day. I was stunned and ecstatic at the same time. To be able to get a last minute waiting service appointment during the holiday season is almost impossible anywhere let a loan a car dealership. I was glad to accept and prepared to travel. Once there I was assisted by Larry at the service department. Very friendly, extremely knowledgeable and listened to everyone of my concerns on the vehicle just as they were described to me by my wife. He was very patient and the experience couldnt of been more pleasurable. Larry even went & had the car washed without being asked too...Thanks Larry for all your help today.P.S.Remember to call me when Nissan figures out that infotainment system issue..... Thanks Again Larry

Vi
Review №24

Professional. Excellent communication, and beyond what youd expect. Kay did a super great job with my used vehicle sale. All the paperwork was organized well. They even had me back for a couple minor fixes to the vehicle AFTER I bought it. Thanks Kay and Michael!

Ro
Review №25

Truly takes care of their customers

Ja
Review №26

By far the best car buying experience I’ve had! Kay Manning helped me when I needed it the most and made the process so quick, easy and smooth. I’ve had bad experiences at dealerships in the past which made me scared to trust another but Kay was so honest, helpful and had all the answers I needed. I will send anyone looking for a vehicle to her!

Do
Review №27

Parts dept I was a walk in I own a Nissan Spec V the tech went above and beyond to meet my needs cudos to Kelly Nissan

La
Review №28

I always have my vehicle serviced at Kelly Nissan. I work with Larry in the service department. I trust him to take care of all my vehicle needs. He always keeps me on track with Nissan’s maintenance schedule.

zo
Review №29

One of the best car buying experiences. I worked with Rick Z who was super nice, knew a lot about the car, and helped me find the car for me. I am 100% satisfied with my shopping and buying experience.

SJ
Review №30

We purchase a used truck at this dealership through Kay. She is very attentive and extremely helpful. Because of her we were able to purchase this vehicle and stay within our budget. If you are thinking about a purchase at Kelly Nissan, be sure to ask for Kay.

Aa
Review №31

Always helpful in any scenario. Genuinely nice staff that accommodate under difficult circumstances and predicaments. Talk you through a step by step breakdown of what needs to be done and have no problem with financing or personally recommending cheaper solutions if applicable. Waiting room is really nice as they accommodate with snacks, drinks, popcorn, TV, and free WIFI. To top it off, they generally will complete your service by running it through their carwash for free.

Jo
Review №32

Quiet service and not a long wait for completion.

Mr
Review №33

Here is where I get my car serviceBut My wife wanted to look at a rogue And once again the L.A.S. Had no idea what he was talking about when it came to the CVT transmission This is my 2nd bad experience trying to buy a Car there Phvk it I am going to buy a Ford

No
Review №34

Michele Marsh was excellent. She was thorough and professional. Best Service Team...hands down.

An
Review №35

I purchased a used vehicle from Kelly Nissan earlier this week and I had an exceptional experience working with Scott Tophoney. He was professional, knowledgeable, accommodating, and transparent. He went above and beyond to make sure I was satisfied with my purchase, discussed all the relevant information I wanted in order to make the best decision for myself. I recommend Kelly Nissan and Scott Tophoney to anyone in the market for an upgrade. They did not disappoint!

Mi
Review №36

We always have a good experience at Kelly Services. In and out

Bl
Review №37

Kay Manning was a pleasure to work with! She got us the exact SUV we wanted quickly and easily. Was a very stress free process.

Li
Review №38

I had the BEST buying experience from Kelly Nissan. Kay was WONDERFUL to work with. Even though they were super busy and it was raining buckets that day, she made us feel as though we were her only customer. Top notch and professional. Im a customer for life!

Br
Review №39

If you are looking for someone to help you find the vehicle that’s perfect for you then you have to ask for Kay Manning at Kelly Nissan! Kay went above and beyond to help us figure out exactly what we wanted in a car. She is AWESOME and had us in and out of the dealership. 10/10 recommend working with Kay! We love our 2020 Nissan Altima. Thank you!

An
Review №40

Shout out to Michelle at Kelly Nissan. Brought in my Nissan Titan for a check engine light. Michelle made sure there was courtesy car ready for me so I could get on with my day. She made sure to keep me updated all along the way, from when parts were being ordered and shipped to when the vehicle repairs were delayed due to parts not arriving on time. After my truck was done, she reached out both via phone and text messaging to make sure I knew it was ready to be picked up. Also, regarding the Nissan Warranty, thus far they stand behind their parts and service with no out of pocket expenses as promised.

Ma
Review №41

What was going to be a test drive only ended up being a test drive & purchase!!! I hate the process TOTALLY until today, the entire experience was a joy!!! My sales woman aka Kay Manning needs to be cloned, she made the experience, dare I say fun?!! Wouldnt hesitate to purchase another vehicle from them and they are over an hour away!! #TookMyMoney #MadeMeLaugh #NoHeadaches #GoodTime

Ki
Review №42

All of the staff is amazing, reliable, and very helpful. I cant say enough about how great of a place it is to go.

th
Review №43

Kay Manning was awesome! She even drove 20 miles to pick me up! Everyone there was super helpful and extremely nice. Kay knows her stuff and made me feel more comfortable than I’ve ever felt purchasing a car

Bo
Review №44

Its clean and they had the part I needed.Typical over priced part, but I needed it and they had it.

Ke
Review №45

Bought my new Nissan Rogue SL from them! Eric Sparrow and Jeff Colurra were super helpful and friendly and answered all questions! Great experience!

Ad
Review №46

This was my first car buying experience on my own and Kay Manning helped guide me through it. Super friendly, easy to work with, and made the process as smooth as possible. Highly recommend!

Tr
Review №47

Love my Kelly Nissan workers they are all awesome. I will always come back here. They always get me in and take care of me and my Nissan Rouge Sport. Love my Sport

Sa
Review №48

Great experience from all the staff. I had gone to another dealership earlier in the day and they were horrible. I found Kelly Nissan that afternoon and immediately felt welcomed and service was very professional.

Ye
Review №49

The staff is very friendly and the waiting area is great.

Mo
Review №50

I bought my certified pre-owned Rogue here at Kelly Nissan. Kay helped me throughout the whole process. Very professional and fun to be around! She felt more like a friend during my purchase than a typical salesperson. Kay and her coworkers go above and beyond from start to finish to even after you’ve purchased a vehicle. I’d recommend anyone that’s looking for a new/used car to go to Kelly Nissan in Easton.

Mi
Review №51

Larry Hughes and fhe services & parts folks took great care of me and my vehicle!

sh
Review №52

The service was great the person that waited on me was very good he was kind and friendly I liked him

Le
Review №53

Bought a 2016 chevy equinox. Sales guy Eric Sparrow is the man with the plan. He is the guy you want to see. He will come through everytime with your exact demands. Thanks ERIC!!

Pi
Review №54

Teams in service and in the garage get your car in, on the lift, serviced, washed and out the door quick.

Jo
Review №55

I purchased a 2006 Toyota Highlander Hybrid earlier this month and found Kelly Nissan extremely professional and ethical. Shamaar even drove more than 50 miles to deliver the vehicle to me and made the buying process simple and safe even in this COVID era. The vehicle benefitted from some new brakes right away but the vehicle was also $1,000 under market value, so it seems you get what you pay for. And again, Shamaar was professional, friendly, and offered little sales pressure. Definitely recommend this dealership! Ask for Shamaar!

La
Review №56

Nissan of Route 33 is where I bought my car and get it serviced. Excellent.

mi
Review №57

Very good prices on trucks and Kay Manning was an excellent sales associate who made the process very pleasant and easy.

Ri
Review №58

Everything went very smoothly and very knowledgeable individual. I will be back.

Li
Review №59

Excellent customer service. Thanks Larry.

Na
Review №60

Friendly and conscientious staff. Not pushy with repairs. Always has a shuttle or rental car available. Provides great value for the money.

Ga
Review №61

Took another person in for service. Always polite and trustworthy

Ch
Review №62

Never had an issue with the service here. Always professional, always upfront and never had any repeat issues with them.

Pa
Review №63

Service Department is always wonderful..just like everything else at Kelly!

Ma
Review №64

I had a great experience buying my suv from Kelly Nissan, I let Kay Manning know what my family and I needed in a suv and I was very happy that she found the suv we were looking for. I’m a person that doesn’t really leave reviews but in this case I had to, my family and I are very happy with the car we purchased.

Fr
Review №65

Excellent repair service.

Ti
Review №66

Excellent Customer Service. Work done in a timely matter.

De
Review №67

The Kelly service department is wonderful. Mark Deery is a great service advisor and very professional.

An
Review №68

Im traumatized. My Toyota runs like a toaster.

Ja
Review №69

Awesome customer service. I said I needed to be out of there at a certain time and they made it happen despite being very busy. Free breakfast while I waited, clean comfortable waiting area. Easy to spot off road. Even washed my car before giving it back.

De
Review №70

Great service, no games, the did what they promised.

Pa
Review №71

On our first leg of a long trip and the car started making noises at 5AM. Found Kelly and had to wait for them to open. I couldnt be more impressed by the friendly service from everyone. Turns out it was a truckleaf spring wedged into the suspension. AAn hour and new tire later back on the road. Thanks Rich E and the rest of the crew.

pa
Review №72

Mark Deery does an exceptional job for his service customers.

Me
Review №73

KAY IS THE BEST!!

Ad
Review №74

Very clean service department and very nice people.

Te
Review №75

Had a great experience at Kelly Nissan. Thanks Mark Deery!!

Ef
Review №76

Excellent service of my car as usual. They think of every single detail to make servicing my car as easy as possible.

Mo
Review №77

Thank you Mark Deery for the great service..

Li
Review №78

Great experience at Kelly Nissan Service.. Thanks Mark Deery for your commitment to your customers!!

Mi
Review №79

Eric Sparrow is the best!

Va
Review №80

Eric Sparrow was an amazing and respectful salesman

Br
Review №81

Excellent Car Dealership excellent service I always follow up with you with any concerns containing your vehicle to make sure that you were happy with their service service advisor always contacts me to be sure that everythings okay what always by my vehicles are Kelly Nissan excellent experience with staff

Ju
Review №82

I highly recommend Kelly Nissan of Easton for service. They went out of their way to schedule me immediately and were expecting me when I arrived. The work was completed faster than expected, and they even washed the car and upgraded a computer code issue for free during the visit. Every single person you interact with at Kelly Nissan Service, from the gentleman that greats you when you pull your car in for service, to the people at the desk and the people doing the service, have been wonderful! Thank you to Larry and the whole Kelly Nissan Service Team!

Ev
Review №83

Yes it s a little more expensive than a regular mechanic shop but they do a great job and you wont have to fix it again. I rather spend the extra money than to have the same thing go bad a few months later. Their staff is always so friendly and willing to work with your budget. The manager Mr K. Green is so nice and helpful. I highly recommend to take your vehicle here for service

Cz
Review №84

BEST NISSAN PASSING THROUGH

Ar
Review №85

We have been to Kelly Nissan several times since purchasing our car in Feb. 2015. Larry Hughes a service advisor has always been so helpful and ready to help with every issue. He is pleasant and takes care of issues in a professional manner. He listens and gets the problem resolved quickly. HATS OFF TO LARRY!!! Great customer service and because of you we are Nissan owners for life.

Ro
Review №86

Great service and fast. Highly recommended

Jo
Review №87

Always a great selection and great deals

gi
Review №88

Need a car talk to jeff...great place...never feel like Im being bent over when buying from Kelly nisson...#1

pa
Review №89

Best customer service I have ever experienced!

Ca
Review №90

Always friendly and willing to help you out.

Ru
Review №91

Very good service 😊

Ta
Review №92

Always friendly and helpful I like it.

Ch
Review №93

Good service

S
Review №94

Check with other mechanics on their multi point inspection repaired needed. Found majority of the in dire need wasnt a problem.

Do
Review №95

Kay was fantastic!!!!

Ki
Review №96

Great customer service!

Da
Review №97

Waste of time

Ro
Review №98

Very professional. Good and fair service.

Ji
Review №99

Ok

Se
Review №100

Good place not a tip off

Information
26 Photos
100 Comments
4.5 Rating
  • Address:Service Department, 3830 Easton-Nazareth Hwy Unit A, Easton, PA 18045, United States
  • Site:https://kellynissanofroute33.com/service-department?utm_source=google%20my%20business&utm_medium=organic&utm_campaign=gmb
  • Phone:+1 610-258-8600
Categories
  • Auto repair shop
Working hours
  • Monday:7AM–6PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:7AM–5PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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