I paid for an extra cleaning alongside my oil change. The pics show what I found when I got home(I live less than 2 miles away and went straight home). Further, even though I was the only person in the lounge for sometime, rather than ask me if I wanted a multipoint check, they emailed me and asked that I get back to them so they could do the service at that visit… meanwhile I am waiting for someone to come ask me these things but nothing….too difficult to ask the only person left in their waiting room…

I have used Germain Lexus of Dublin since 2008 to keep our vehicles in good working order. They are professional, respectful, and kind. From helping move car seats into a loaner car, to explaining recommended repairs, they have earned my trust.

Nobody likes to get their vehicle serviced. But this dealership is exceptional. You are a face and a name, not a number. The waiting areas are super clean, stylish, comfortable and relaxing if you need to wait. They are staffed with friendly and knowledgeable professionals. Great communication and respectful of your time. I would not know how to fault them. Jeff is always great!

Awesome staff, no waiting to be served, appointment time was immediately honored. Tech explained what they found, which was essentially no problems. No upselling for minor issues and fully explained the service report. Great experience

Great service. Very precessional and fast. The service center lounge is also a great place to check up on emails, have a coffee while you wait for your vehicle. Thank you, Germain Lexus of Dublin

Very impressed with my customer service representative. He opened my door and the door to the service waiting area. Service was so fast. The fast I’ve ever had on any oil change. He Spoke in layman’s terms regarding future car needs. Didn’t make it sound like it was Doomed if I didn’t get thing done right away. He even took my payment! Has a calm and professional demeanor. Thank you Joshua for good customer services. Keep up the good work!

I was late for my appointment but the team at Lexus were able to accommodate me and change the oil for my Lexus 350 in less that one hour. Great customer service and jeff was professional and very helpful. Thank you

We purchased a Lexus Rx 350 from Germain Dublin and over time the service we receive becomes less and less desirable. When we first purchased our vehicle and received service it was above and beyond. The car came back detailed, cleaned, and filled up. Now not only do not receive any of that exceptional customer service we are expected to fill back up the loaner, something that is new as of two months ago. I purchased a luxury vehicle with the expectation we would also receive luxury service which is no longer the case. If Im just getting normal service I might as well have bought a highlander since its literally the same car without all the luxury extras you get from purchasing a luxury vehicle and we are so disappointed. We choose to get our vehicle serviced at the dealership, but I doubt we will going forward considering there is no more exceptional service where they go above and beyond customer expectations.

Can’t say enough good things about the personnel so courteous and professional. The atmosphere is so comfortable waiting for my car was no inconvenience. You really feel cared for at this dealership. Your car is in good hands and so are you.

Cassie and all the crew are great to work with! Very courteous and personable! They keep me notified when other issues may arise and finish the work promptly and precisely! I trust them to do repairs honestly and safely! I highly recommend the service dept @ Germain Lexus of Dublin!

Cassie was SO helpful and friendly during my appointment. She made sure I got into a loaner and kept me updated along the way of what was going on with my car. All of the people that work there are so friendly. I really felt comfortable and will definitely be back the next time my Lexus needs serviced. Thanks!

A car you buy must be dependable. Lexus, by far, the most dependable car brand. However, how professionally the car you bought is serviced is even more important than the car brand. I purchased my first car from Germain Dublin in 2004, and have been going to their service center since then. All these years they have been always Courteous, with highest level of professionalism.They are the reasons why I am still driving my 17 year old Lexus.

Fantastic service that is above and beyond. Josh was super friendly and very helpful while I was getting service.

Very friendly and professional people that we dealt with. Mike Swetnam and Patrick are always friendly and happy to see us. He is honest about the work, time and money. He keeps in touch with us during the service and calls back quickly when we have a question about a recommended service.

Mike was very concise and efficient. The service was performed well and we are pleased.

I have always had a good experience at this service center. The staff is very friendly and they complete the service in a timely manner. The seating area is comfortable to wait while your vehicle is worked on. Will continue to get my Lexus serviced here. Thank you and keep up the good work!

Josh and the service team at Germain Lexus did an awesome job with a warranty repair to my vehicle. The process was communicated in great detail every step of the way through the multi-day repair and they were flexible in terms of loaner usage. They even went as far to prorate a supplemental service that was recommended along with the repair covered under warranty since some of the new fluid being used was already part of the repair. This small gesture resulted in a great feeling of trust, something that can lack from a consumer perspective for car repair. Thanks Germain!

Mike S. always makes sure the service experience is outstanding. I have never had any issues and everything is done extremely professionally. I will always bring my Lexus here for service, they are the best in the business and one of the reasons why I choose to drive a Lexus.

Ive been a customer of Germain Lexus Dublin for over 5 years. Generally speaking Ive had great experiences with their service department. Todays was a tiny bit off. Initially, the app they wanted me to use to enter insurance and license info for loaner car purposes was really frustrating. It only allowed me to take a pic of my license and insurance card and didnt let me upload an existing screen shot. Then the license pic kept rejecting for glare that I couldnt fix. Incredibly irritating. What I thought was a half day service turned into 7 hours. The billing was confusing and had to be re-done. Lastly, the paper floormat and plastic seat cover were left in my car when it was brought out to me. Normally they dont miss on the details, but today didnt go as smoothly as usual.

Cassie and the team at Germain Lexus Dublin were extremely helpful and kind when my car would not start this morning. They got me in, ran diagnostics and figured out what was (and wasnt!) the problem and got me out the door incredibly fast, giving me peace of mind. Also, thanks to their efficiency I didnt have to take a lot of time off from the office. Highly recommend Lexus of Dublin.

We brought in our Lexus for the 20,000 mile service and for a fuel filter recall. The professionalism of Mike, our service representative, was above and beyond. I had an additional question about the car and he very kindly went through the steps to answer my question. I was impressed with the whole experience.

Cassie was right there when I arrived almost 15 minutes early. I expected to have to wait a bit until my appointed time but my car was taken right in and my wait time wasn’t any longer than normal. As always everyone was nice and curtious.

Germain Lexus of Dublin has been servicing my vehicles for years.They provide exceptional service!! Their maintenance and repair services are top notch.Mike is outstanding! He always quickly schedules my appointments and does a phenomenal job identifying/resolving any issues (like recalls or faulty parts that are covered under warranty).Many people hesitate to have car dealerships service their vehicles thinking it’ll cost too much OR they’ll be “upsold” on a bunch of unnecessary items.That is NOT the case with Germain Lexus of Dublin.An oil change would cost me just as much (or more) at Jiffy Lube. Additionally, the quick oil change locations always push air filters and other upcharges. NOT Germain Lexus of Dublin.Even when they identify something that needs repaired, they explain it and do not pressure you to immediately fix it. It’s an entirety pressure free and pleasant experience.I would not take my vehicle any where else for service.

Mike Swetnam is my service advisor, and he is fantastic. Very honest and provides excellent communication and updates when my vehicle is serviced. Even though my Lexus IS250 is 10+ years old, Mike still treats me like a VIP customer.

Best service I have received. They treated me fair and I like the online approval process for accepting proposals. Very smooth. I will always bring my car back.

Jeff Passa was my advisor and he was very professional, friendly, and quick. Did everything I asked. Met a nice man by the name of Brock. Also, very nice and friendly and helped out whenever I needed anything. Great service department in Dublin!

Outstanding! Explained everything, parts took awhile but no problem, loaner. Josh was really good. The first time I have been there and when I arrived to pick up my car, he recognized me and pulled it around. Thanks

Josh was very helpfulKept me up to date on what was happening.Answered all my questions.

Everything checked. In and out from dealership quickly. Excellent service, while waiting in a very comfortable lounge. Perfect experience!

Josh W. was very professional, kind and very helpful and he answered every single question that I had! He even went the extra mile to show me and explain how my Remote Start Worked...Unfortunately, it Did not work after 2 tries. He told me about the app, Lexus Enform, to get the app, which Ive signed up for. Josh is a very nice and so Very helpful!

Service Advisor Joshua Spaulding was very knowledgeable and professional with helping me walk through the process of prioritizing what services my 2016 RX450H needed now and what could be put off for next time. I was supplied with a beautiful loaner and my car was ready in a timely fashion. It was a truly pleasurable experience.

Mike Swetnam was truly outstanding.I had a time issue and he adjusted and worked around the situation in a professional fashion.His understanding of the mechanical issues, and his explanations after completion of the work, demonstrated his expertise to a high degree.Made a stressful situation bearable and painless. Well done.

Josh Welch was very helpful. Working with him for many years.

The Lexus Dublin Service team did an outstanding job with my 30,000 mile service plus an additional tire issue. They also handled a recall notice for me as well. They were professional and courteous. Excellent service from Josh and his team. Thank you.

Service was great and Michael got me in and out in the time they told me.

Mr. Welch and his team has sold me as a customer that Lexas is the only way to go!

Exceptional Service. Josh was helpful getting my enform app working and gave me additional info. to get body work estimate and repaired.. Quick service and my automobile rides smoothly. Thanks. Julie

I needed to have service done on my car for a recall as well as regular scheduled maintenance. The drop off in the morning and loaner pick up was fine at the Dublin location. I was told the car should be ready around 3pm. By 3:30 pm I had not heard anything so I texted the service person for an update. After not hearing back, I called an hour later and had to leave a message. I received a call back about 10 minutes later that they were finishing up my car, taking it through the car wash, so I could head on over. I said I would be there in about 20 minutes. When I got there I was told they have to “locate” my vehicle, they thought it was still at the car wash. I sat and waited in the seating area. No real updates. Finally at 5:55 or so, I was told that we were all set. When they took me out to the car, it was in a parking spot, it had not come right from the car wash. Pretty frustrating having to wait an hour for a car that was supposed to be ready when they called me.

Mike and Josh are great guys to work with. The team at Germain always take such great care of me and my car. Just one of the great things about owning a Lexus!

Germain Lexus is fantastic. They really make you feel like a valued customer and always provide fantastic customer service and service in general. Im very happy with them.

Josh was wonderful!! We’ve always had our services completed at Germain Easton but we will be switching to Dublin! He kept in touch and reviewed everything before completing!! Seriously above and beyond my expectations.There was a spill down the side of my door that occurred while in valet parking and Josh was able to removed it remove it without requiring a paint job. Amazing!!

Every time I visit Germain I’m greeted with a smile . If service is required it’s explained in layman terms. I feel any suggestions or work that need to be done is on the up and up. Jeff and Kim always make me feel like I’m part of the Germain family.

Mike S and his team ALWAYS provide detailed information about what standard items are being provided for each service visit. The additional courtesy inspections are appreciated. When there are items found on these inspections, they provide information about the problem and a quote for the repairs; which they can take care of on the spot. Saving their customers a second trip back to the dealership. Mike and his team are professional, friendly and efficient.

I schedule a 20,000 mile service. While waiting I was approached by a gentleman that showed me the tire wear on the vehicle. It was surprising that the tires were worn that much. I agreed to replace all for tires with OEM model and an alignment.After an hour I was offered an overnight loaner but refused, due to my plans for the next day. I needed my vehicle. At that point I indicated that I would reschedule the tires and asked how much longer for the original maintenance. At which time I was told that they had not started yet. Expecting to be out within 90 minutes, I requested to cancel the service and bring my car back. Patrick contacted the lead mechanic and they provided a short term loaner car with the promise of finishing the service, tires, and alignment before 5:00. I agreed and I am happy that they went the extra mile. Patrick did a very good job of handling this situation. Thank you Patrick.

Had a great experience. Cassie was lovely and explained everything well. Thank you for taking care of my vehicle!

Received 20,000 mile service.We purchased our new Lexus RX350L in June, 2019. Germain “Courtesy Service” is normally provided for four service periods within 24 months of purchase. Mostly because of the COVID Pandemic, we put significantly fewer miles on our car over the past year. Rather than have unnecessary maintenance completed and waste resources (oil, filter, misc supplies, labor, etc), Service Advisor, Josh Spaulding agreed to extend my last Courtesy Service until I accumulated a few thousand more miles. From the time we purchased our Lexus, Germain Service Reps. have been professional, knowledgeable, and always courteous. I highly recommend Germain Lexus of Dublin!

Joshua Spaulding was amazing. I cannot sing his praises enough. He kept in touch with me either via text or by phone and kept me posted regularly during a very long process. He was always quick to respond and was thorough throughout the process of getting my car back to where it should be. Couldn’t have asked for anything more.

Jeff is very professional and efficient. His service and maintenance are consistently excellent and on time. When extended time is needed, he always provides a nice new loaner and keeps us updated with timely texts and calls. We drive Lexus cars in our family not only because they are of high quality, but especially because of the superb service rendered.Viva la Lexus!

Ive been going to Germaine Lexus of Dublin since 2009 with my two RX SUVs. Mike Swetnam is very professional. He is honest regarding services my car needs and those which can wait. I trust him and the Germaine service team to keep my car running well. Highly recommend!

Mike is a joy to work with at Germain Lexus of Dublin. Professional, friendly, courteous, and cares about his customers. My vehicle had a 20,000 mile maintenance today. I was notified that other services needed to be performed. I gave the go ahead, and 45 minutes later my car was completed and I was notified it was ready to be picked up. I was thrilled it was finished so quickly. Thank you!

Friendly and knowledgeable staff. Performed service in a timely. Thanks.

Jeff and the entire team at Germain Lexus of Dublin Service Center are awesome. They always are friendly, professional, and take good care of me. They always live up to the Lexus standard of excellence in service.

Not bad experience still slightly high priced for the service.. but not terrible… just cause its lexus doesnt mean you cant be price competitive for simple service everything else was good.

Germaines Service Dept, along with Service Consultant Mike S, stepped up for me. Their team rallies together and completed an end of the day appointment for me and avoided me having to reschedule the appointment. I always appreciate the professionalism presented to me and their staff is an outstanding example of displaying and practicing true customer service and pride in a job well done.

I noticed Monday morning that the left front tire on my Lexus UX was flat. I called Roadside assistance since I only had the car just over three months. Within an hour, the driver answered the call. To ensure that I did not need air, he felt for a nail and filled the tire. It was then that he felt and heard the air quickly leaking. There was a puncture or slice- I suspect it might have occurred on my return from a day trip to Granville, OH. There was a multi-car accident and some debris. I suspect that I ran over a piece of road debris, which seemed like a piece of hard black material that might have sliced the tire.Once my car was at the Service Center, I reached to to follow up with Josh Spaulding who arranged for a loaner until the tire was ordered and replaced. I was able to pick up a loaner later Monday afternoon and by Tuesday morning my flat tire was replaced. I was happy that the issue was minimal in nature and quickly resolved.

Always friendly and timely. The waiting area is relaxing in the morning with a cup of coffee nearby and a quiet atmosphere.

Really appreciate the great service I always receive. Cassie does a wonderful job of taking special care of her clients. Thank you.

Joshua, my advisor is a very nice guy, professional, knowledgeable. He always gives you detail assessment of vehicle status, and recommends only necessary maintenance or repair. Let alone their scheduling flexibility and loaner service. I have been a happy, loyal customer of Germain Lexus of Dublin for more than 12 years.

It is always a pleasure to work with Cassie. She is very knowledgeable and courteous. Best service representative I have ever worked with in my quite long life!

Staff was friendly and knowledgable. Waiting area is very comfortable and has good amenities. Service was quick and efficient too.

Germain Lexus is a high-quality professional facility with good people. They performed an oil change and tire rotation while also providing a nice loaner vehicle. They did not try to upsell me or charge me for unnecessary repairs. The complementary car wash and vacuum is also a nice touch. I have an older model Lexus and will return to this facility in the future.

Its such a pleasure to deal with Mike. He makes sure you are taken care ofWe had our 12 year old car detailed and OMG it honestly looks like a new car. I highly recommend this at least once a year. This way it saves you a lot of money. You are probably saying WHAT!!! well by having your car taken care of each year there is no need to buy a new one 😀Honestly we are very pleased the job they do

Service was prompt and appropriate. Josh Welch was very professional and responded to our needs

Lexus of Dublin provides consistent and timely service. I appreciate having the same service advisor that knows my car and me.

I was well taken care of and Patrick was always there for me. He was always informing me regarding my vehicle. You guys definitely deserve 5 stars. Thank you Patrick.

Any time I have to come to Germain Lexus, I am always treated with the utmost respect and kindness and this latest visit is no exception. Josh handled my issue with professionalism and care and gave the best service. For this reason, I will stay in the Lexus family.

Mike Swetnam has been my service person. He does an excellent job representing Germain Lexus of Dublin

Ive been going to Germain Lexus Dublin for the past 15 years... always timely and professional service. Keep doing what youre doing!

Josh was great in answering my questions regarding my GX460 and is very professional helping customers, you are lucky to have Josh as an asset to your dealership to maintain the 5 star service that a patron expects. We own 4 Lexus vehicles in my family. Thanks Josh!Regards,Gary Voll

The scheduled visit was for a routine maintenance service and refinishing of a rim. They also addressed a recall issue although I hadn’t scheduled those services.They keep me informed via text and always follow up to ensure everything was handled appropriately.

Great, professional service at a reasonable price.

I came in without appointment and mike and team bent over backwards to take care of me.

Cassie always is kind and courteous and does a really good job handling any issues I may have. They make getting your vehicle serviced a pleasant experience.

Joshua is an excellent representative for Lexus. He treats as though I’m his personal customer, Joshua has superb people skills, he is a stellar ambassador for the Dublin Lexus nation. 10 plus stars.

Josh was able to help me get my two front door locks fixed just prior to my warranty expiring

Excellent service, thanks everyone work here, special thanks to Patrick Moffett he get me in and out in an hour .. keep it up Germain Lexus

Quality service from the scheduling to completion of the service.They were on time and completed the work in the time they told me they would.No issues.I would use them again.

Service is amazing at Germain in dublin. You arrive and have your free loaner car in a FLASH. The staff has been there for years and is extremely professional. The quality is THE BEST.

Germain really makes you feel taken care of.. josh Welch is the consummate professional and has a way of making you feel comfortable from the onset of you experience.

I had a tire that Josh’s team discovered a nail in. The tire could not be repaired but Josh checked my warranty and found out that it was still under warranty. I had to get a new tire and had to pay for the labor only.I always receive excellent customer service from Josh. He is professional, courteous and very helpful. I always schedule my service appointments with Josh.

The waiting area and restroom is always clean and the staff is always courtesy & helpful in person or on the phone.

The service Center at Germain Lexus of Dublin is excellent. My experiences with them have been prompt, professional and very helpful. I will continue to do business with them.

I brought my car in for an oil change. I always use Josh Welch for my service advisor. He is very customer focused and explains everything clearly that the mechanics are going to do. This is a top notch service advisor and a top notch dealership. My car is always pulled up for me when I arrive to pick it up and it’s been washed as well!

Patrick was wonderful to work with. Made it easy to make an appointment, he had a car ready for me, and talked to me about options but was not pushy.

The service advisors (Mike Sweatnum) are very professional and provide great advice regarding scheduled maintenance and repairs. Mike has been very good to me and my family and is considered a trusted advisor and represents the Germain Lexus dealership well!

I had a nail in my tire on Sunday. They got me in early Monday and knocked it out in time for me to get to work. Michael Swetnam was amazing! Keep up the great work!

Patrick was very helpful he help me get the OME wiper blades and installed them for me. Everyone was very kind and helpful. Great job guys!!!

Can’t say enough great things about Lexuss service - always amazing. Mike has always been truthful and knowledgeable with both of our vehicles. Total trust in them! Thank you

Josh is always friendly and honest! Great customer service

Josh is the best in service! He always takes care of both my car and me with a welcoming smile/attitude

Jeff completed everything I requested and communicated well. Car drives great now.

Great service and a wonderful staff. They always take care of me at every visit.

My vehicle was picked up from my home. I received a tire rotation and car detailing. Amazing services

Outstanding personalized service. With Josh I feel like I have a trustworthypersonal concierge for my car.

Excellent fast service and friendly people. Joshua spent extra time to help get our app working again and was very patient and helpful!

I have always loved working with the Germain Lexus Service Center in Dublin, Ohio. The professional personal care I recieve is first class and the work is impeccable. Today, when I picked up my car, it was not only washed but also the inside was swept clean🥰.

Paying for a windshield replacement is painful on the pocketbook. Jeff and his team were understanding, courteous and helpful. I appreciated their professionalism.

Patrick was super helpful and took great care of me. Top notch service and pleasant waiting area.

Service consultant Josh Spaulding was amazing to work with, he was trustworthy, thorough and knowledgeable. Best auto service experience in recent memory.

Cassandra is and has been over the years very helpful in helping maintain my now 18 year old Lexus which I purchased new at Germain Dublin. I take it there rather than Easton which is closer because she is so accommodating.Mike Gertner