I can always count on the MAG Volkswagen Dublin service department for excellent timely work. It is so important to know that my car receives thorough check ups and repairs by quality trained specialist. It gives me confidence when hitting the road. Thank you team MAG.

I purchased a 2018 Volkswagen Beetle for my daughter from MAG and have used them for service a few times. Their staff is always friendly and extremely knowledgeable. My daughter loves their free car washes!

Overall was a nice experience with purchasing my new BMW. Dezirae was easy to work with and pretty responsive. They were reasonable with negotiations and were willing to work with clients.Only critique, was I noticed after purchasing my gently used car that the car veers slightly left. This would indicate that the alignment was off prior to purchasing. Overall, happy to be driving my BMW around!

Ive had my car serviced there regularly, and have worked with Bobby and Chelsea. I can almost always schedule appointments within 1-2 days, unlike other VW dealerships. Their associates are knowledgeable, courteous and professional, and take the necessary time to thoroughly explain what services are needed and why. Highly recommend.

Chelsa at MAG Volkswagen Service shop is awesome! She is very customer focused and provided the excellent service and support for us. Thank you so much Chelsea!!! - Jenny

My experience was good.My comment--Over the years I have driven different autos that passed the 20,000 mile inspection. I have never had, or been charged for a decarb. and throttle body cleaning. It seems to me this should be under warrantyor it maybe it is a new way to enhance revenue.

I scheduled my car for standard service Saturday morning. When I arrived, I was told it needed a recall taken care of and the repairs might take until the end of the day and that worse case scenario I could pick it up the next business day (Monday). No problem by me, but I was clear that I needed it done Monday. At the end of the day, I had heard nothing. No calls, no text. I assumed I would be getting it Monday morning at that point.No one calls or text me Monday. I get in touch twice with the supervisor working on my car. The first time, he tells me there are several hours left of work to do but it will be done by the end of the day. The second time, he tells me I cant get my car until Tuesday morning. No real explanation besides its a big job.On Tuesday morning, I wait until they have been open at least an hour before calling in the hopes that someone will reach out to me first. Nope. I call around 9, and the supervisor tells me the car will be ready by noon. Im seriously unhappy at this point, but what can I do when theyve disassembled my car? I tell him I will see him at noon.Well folks, its 12:50, and Im in the waiting room at the service center. I was told when I got here that it will be done in 30-60 minutes. We were supposed to be on a family road trip 4 hours ago, and this car was supposed to be done 28 hours ago at least.Ill update this if something magical happens when I finally get the keys, but as of now, definitely going to be finding anothe service center.

My experience was exceptional. Professional, friendly and on point with answers and information. I know what I was looking and everyone was very helpful confirming all my criteria. It was one of the easiest purchases I ever made. I wish I could buy more, but 750s are like wives - one at a time of enough.

Every experience I have ever had at the MAG dealership has been terrible. In 2016, I was ready to purchase a vehicle and arrived at the dealership excited and eager to make a purchase. I was left waiting for over an hour and provided no assistance. I ended up purchasing a vehicle from Germain Volkswagen and was happily surprised with the positive customer service experience I had throughout the entire purchasing process. Following for three years, I had reached out to MAG for service appointments and was repeatedly told myvehicle was no longer under warranty for maintenance activities. Frustrated, I called Germain and Byers and was both accepted under warranty at both of those locations. I recently discovered that my vehicle was on recall and in need of a repair. I called MAG to schedule the repair as told in my letter from the manufacturer. The service representative at MAG was very short and rude, and told me that they didn’t have the parts to make a safe repair on the recall and that it could take them weeks to repair my car once they began work on it. They told me I would have to pay for a rental car the entire time my vehicle was with them for repair. Again, I reached out to Byers and had no problem at all scheduling the repair. They offered me a car to use at no cost if the repair took longer than expected. I would not recommend anyone go to this dealership. I will be buying a car in the upcoming months and will not be returning to MAG.

Had a great experience buying my first vehicle from here this past weekend! I walked in planning on purchasing an Atlas Cross Sport but after talking with Taylor we realized a Tiguan was a much more practical vehicle for what I was looking for. 5/5 would recommend.

Would like to thank Bobby at VW Service with Midwestern Auto Group of Dublin for arranging to have my new Coil overs and tires installed on my VW MK6 Golf R. Great Work everyone!

Taylor was very helpful throughout the car buying experience and responded in a timely manner to all my questions.

I brought my Certified Jetta in for the 30,000 mile service. My service advisor was Chelsea, who was knowledgeable and professional. She explained everything to me and she answered all of my questions. The work was completed within the estimated time it would be done. The MAG VW Service Dept. appears to be a well-run operation.

We purchased an Atlas in March. The process was enjoyable and straight forward. My wife and I truly appreciated our salesman. Drake is professional, informative, patient and he met our needs. We highly recommend Drake and MAG!!Thank you Drake!!

Absolutely excellent experience with the service department! I called to make an appointment because my coolant was low, and Chelsea told me to come right in. They checked for leaks, topped off my coolant and washer fluid, gave my vehicle a bath, and sent me on my way! This experience was very much appreciated.

Excellent service and even better service as theyMAG provided transportation to and from my home,as service center was so busy and the wait too long.Awesome thank you Bobbie and Team, Sincerely, Mindy

Service advisor Bobby Cundiff is the best customer focused person I have ever met. He makes everything that needs done is done correctly and you are satisfied with the service.

We just purchased our second vehicle from MAG. We’ve had nothing but stellar experiences at this dealership; from the salesman, Tim Kenny to the finance manager to the service department. Top notch dealership and I don’t mind telling whoever I meet about it. Thank you for our new car and a seamless, stress free buying process.

Professionally friendly service people - carefully explain proposed work and bill - appreciate taxi service.

Went into the dealership to see about test driving the new id.4; was told I had to have an appointment and that they only allow their demo car out and not the model/trim I was interested in. The dealership told me I had to come back on Monday and that only 2 sales people were trained on that vehicle. I will no longer be doing any business with MAG and will be taking my business elsewhere

MAG did not disclose until after the deal was signed that our CPO VW only came with 1 key. When we expressed our disappointment and shock, the Finance Manager, who was extremely helpful, contacted the previous customer. That customer said she turned in both keys. The Sales team was unwilling to make us another key, even though one key had been lost, stating that the VW CPO program does not require them to provide 2 keys to customers. Advice to anyone dealing with MAG VW in the future, confirm before you sign anything that they will provide 2 keys.

Because I travel frequently, I get my VW serviced in several different states. Hands down, MAG VW has the best service department They make sure I fully understand the service I am getting and the cost involved . There is no double talk. Then they deliver the best service around!

Great customer service & experience. Thankful to have had the opportunity to work with Mo, who guided us through the whole process of buying a car. He is extremely patient, knowledgeable, and friendly and we highly recommend him.

Very awesome people I was blessed to be able to get my car fixed at a dealership or tend to think overwhelming pricing yeah we need to realize the dealership knows more about our car then a side mechanic thank you mag for being so thorough

Our experience at MAG Volkswagen was outstanding! The vehicle inventory was great. The salesman was patient and very knowledgeable about their cars. The service after was thorough as well. We were very happy with all aspects of our purchase. We will return for our next purchase and service.

My MAG experience was top notch. Drake was very informative and helpful and was a great help in making my decision to by a VW Tiguan. I would highly recommend MAG to those interested in a VW or any other European Car Brand they sell.

Highly satisfied with the service at MAG Volkswagen Dublin, OH. Bobby was great and greatly appreciate the shuttle service they provided so I could drop my car off while at work.

Had a 50K mile check up for my 17 GTI - everything went well. The car is well balanced and aligned. All is well

We bought a Jetta from Mr. Tim Kenny in early June, 2021 at MAG Volkswagen Dublin in Columbus, Ohio. Tim is professional and nice. He tried his best to save our money on the cars price and kept reasonable profit for his company. We would recommend MAG Volkswagen Dublin in Columbus, Ohio for the one who want to buy a VW.

Always service with a smile! MAG has serviced my car for many years. C/S is outstanding! Listen to my needs. Service exceptional. Best of the Best! Cleanliness, friendly, courteous and easy to work with. Working with Bobby is outstanding. He is, Best of the Best! When I call, he gets me in/out immediately or as soon as he can. There is a nice waiting area for you while your car is serviced. Or another perk, they have a shuttle to take you to work/home and pick you up when your car is done. Shuttle drive is friendly and courteous also. Cannot say enough about how they treat people and the customer service you receive. Amazing MAG Team of people that do a great and outstanding job. You are the best! Thank you.

Great sales people. Not pushy. Answered honestly. Stayed late.

As usual, had a great service experience with Bobby Cundiff, who is the consummate service professional and very knowledgeable. I recommend calling him for your servicing needs as he will take good care of you.

I wish I could give more than 5 stars. My car has seemed to be over heating without my gauge going past 190 for over a month now. Chelsea from MAG had my car for a few hours, actually listened to what I was noticing wrong, and diagnosed the problem. My water pump was failing because my thermostat was stuck shut and my car WAS overheating. Before bringing it to mag I had taken it to 3 different recommended mechanics around town (one was even a AAA place recommended by AAA when they towed my car because I felt unsafe driving it). Every single place told me that nothing was wrong with my car and to continue driving and totally dismissed my concerns. Ill definitely continue to bring my car to MAG in the future.

Quick and effective service appointment to fix the headlight on my VW Tiguan

As first time new car buyers, my wife and I were very pleased with MAG. The process of buying a car can be daunting, but MAG and our salesman, Mo were very informative and professional and made it a smooth experience. There are many places in Columbus where you can purchase a Volkswagen, but we wouldn’t recommend anywhere above MAG.

Tim & the whole team at MAG Volkswagen treated my wife & I w/ the utmost respect & professional - they were a pleasure to work w/ & hassle free. I am the happy new owner of a 2020 Jetta GLI. Highly recommended.

This is our second Volkswagen and third car purchase at MAG. The professionalism and customer service we received was awesome. They go above and beyond the call to assure that you drive off in not only a safe but reliable automobile. We look forward to doing more business with MAG Volkswagen.

Simon was GREAT! - he helped me get the vehicle I was searching for & helped me get it for the price I wanted. They even held the car for me while I was in the process of getting my other one bought back. I would highly recommend buying a vehicle from MAG and of course Simon!Thanks Simon for everything! It was a great experience!

I went to MAG to view some SUVs, as I had sold my convertible. Each and every previous MAG experience has not been a pleasant experience. That was until Friday where I met Jonathan at MAG Porsche. Johnathans attentiveness was wonderful, and he made himself available to answer all of my questions. Im not prepared to recommend all of MAGs brands, but you wont regret visiting Porsche.

Though it took time to fix my problem, VW service department cohesively took me through it explaining thing along the way. Thanks Bobby and Brian.

I purchased the certified pre-owned vehicle and absolutely satisfied with my decision. Our consultant, Kay Boakye was very nice and a great person. Everything went smooth and most importantly, the condition of the car was beyond our expectation!

Bobby was a great service advisor. He understood my OCD with the vehicle and expectations. I was able to get in and out in a timely manner. There was another service that needs to be done but he wasn’t pushy, just informed me and gave me the information I needed.

My purchasing and experience was top notch! I would recommend Mo Dweik, as he was outstanding! Thank You MAG

Service takes 2+ hours for a simple oil change. tip: drop and go, lounge is not comfortable at all.

Tim Kenny was great to work with! He reached out to his contacts at other dealerships to find the exact color and style I wanted, and was able to get it to me within 2 days. Im very pleased with my service and my new Jetta!

Drake was absolutely fantastic! Thank you Drake!

I had a very easy purchase experience with Drake at MAG VW in Dublin. I was impressed at Drakes walkthrough of the Atlas and how knowledgable he was about the vehicle.

Thanks Mo for helping me get into the 2020 Jetta! Great overall experience with you and Derek.Lisa

I had a great experience, Mo was my sales analyst and was on point. Responded to my emails/texts promptly, he took great care of me. I had all my questions answered and I was treated very fairly.

Great people to work with, took care of warranty work without hassle and very timely service.

Prompt service, comfortable waiting area, professional. And a little extra plus: They wash my car when servicing!

I brought my GTI in for service and they were able to diagnose the problem quickly. They were also very kind to me even though I was running late due to my battery needing restarted and having a newborn on top of that. Brian, my service rep, communicated with me via text keeping me updated of the service progress. I left my car for service for several days since there was a back ordered part but was updated appropriately throughout its stay. The car was returned to me in clean condition with plastic covering the steering wheel and seat. I would recommend service here.

Very helpful and knowledgeable people. Price is a bit higher than other shops as you would expect but the trust, explanation and piece of mind they give on the repairs they make, makes you feel better even if the payment hurts a little bit. Everybody you interact with at this location smiles and tries to help you, even if they need to go out of their ways. I interacted with Chelsea when my car was admitted. My 2010 Tiguan had an oil leak and due to the leak, check engine light turned on. They diagnosed the problem and fixed the leak changing the rear main seal removing the transmission from the vehicle and changed the failed PCV valve. Thats why it cost too much. My bad luck but the problem was fixed (hopefully once and for all). No leaks so far after 4 days. This VW service location in Dublin-Ohio is recommended. Very friendly staff. Clean facility.

Thanks for a great sales experience Tim Kenny. My 6th VW is a gem!

Ryan was very helpful with my buying experience.He is.knowledgeable about the vehicles and quick to answer my questions.A pleasure to deal with.

My experience with MAG VW was fantastic. I made an appointment for a test drive. I was running late and Ryan Thacker accommodated me. He was professional, knowledgeable on all VW makes and models patient with all my questions and most of all very easy going no high pressure sales. He made buying my first VW car easy. Volkswagen is lucky to have him. I love my new 2022 Taos. Thank you, Ryan. I will send everyone I can your way.

I had the pleasure of working with Mohammed Dweik and Ryan Thacker at MAG Volkswagen when I stopped in to look at a possible purchase. Honestly, I was ready to try a Subaru, but wanted to see what MAG VW had to offer. I left with a new Passat R-line. Mo worked with me on the test drive and purchase of the car, while Ryan walked me through the features and settings. Mo recognized that I had been a long-time MAG VW customer and honored my loyalty. Mo and Ryan helped me rediscover my love of Volkswagen and provided me great personalized service at MAG.

The a pleasure to deal with whole dealership, very knowledgeable staff and even finance was very informative and upfront on all charges and options related to financing. Highly recommended this dealership if in market for a Volkswagen. Once again like to Thank Tim was very helpful in sales process.

What a great experience for a first time customer!!! Needed some unexpected service and Bobby Cundiff got me in right away!!! Really took care of me and made me feel like my issue was really important. Will definitely go back!!!

I trust MAG to provide the best service for my 2002 New Beetle. My car is always fixed right the first time, and ready when promised.

Nice facility and service.

Kay Boakye was so genuine and listened to what I was looking for without any pressure. It was the end of the month and extremely busy but he made sure to keep checking in while he was working with other customers and I was waiting on finalizing the finance portion. I love my new Cross Sport and would recommend Kay and MAG to anyone looking for a new vehicle.

Ryan was very knowledgeable and courteous. The entire process was seamless and stress free. We are totally in love with our new vehicle, and we are extremely happy to be part of the MAG family.

Great experience. Jay was my sales associate, totally professional, but very personable. Would recommend this dealership to anyone looking for another vehicle.

Nothing but positives for this visit. Service was performed as indicated. Staff was helpful with questions we had about another vehicle and upcoming service. Car was returned clean, good job covering the interior and touch points.

Ryan, My experience working with you was exemplary! I very much appreciated your help in getting my vehicle prepared after the sales process and negotiating a very fair deal for the car I wanted.I do however have some critique on the vehicle alone that should be directed to VW design and marketing people.1. I know its almost the lowest level features package of the Jetta model line so naturally the features are basic. And That is exactly what I wanted! However, we are in the 21st Century and with no push button start and only a flip key, it is a huge inconvenience and a real pain in the rear to deal with. The powers at VW that make these decisions should just standardize all their vehicle lines with the same start feature!2. Second is the typical VW Owners manual, number one (an old guy like me) needs to be an engineer and an IT tech. to find and follow instructions for the features that do exists!! Someone at corporate should have the manuals edited for the normal non technician driving public, I bet they would sell many more vehicles!3. The car is a fantastic vehicle other than those two observations. It handles and rides really well!

Much thanks to Kay Boakye at MAG for getting us into our new cars! He was ever cheerful, present, and accommodating during our shopping process which made the whole transaction pleasant. He was never pushy and worked with us even when we were cross-shopping a different dealership. And kudos to Shane for finalizing our deals. Thanks again to Kay and Shane and MAG for your help and service!

Great BMW customer experience. Dezirae Burns did a great job and was very patient going over all of the cars features with me and getting everything set up.

Dezirae was a fantastic specialist. She was quick to communicate and thorough with her responses. She took the time to clarify my wants in a car and help me get the answers I needed in order to make a decision. Zach, the Finance Manager, was transparent and easy to work with. I highly recommend both Dezirae and Zach, as well as MAG overall if youre looking to buy a vehicle.

Ryan Thacker was great, explained all the features of the car.

Today I leased my 3rd Volkswagen from MAG. Great group of people and I love my new VW! If you’re in the market for a new car ask for Ryan Thacker at MAG

I would like to thank Ryan Thacker for assisting me in my car buying quest. Your input was invaluable. Im so pleased with my new VW Arteon. The buying experience was personable and on a higher level of customer service. Its nice to know if I need any assistance with my new vehicle, you will be there to help me figure it out.

I have had my car serviced a few times in the past few months and am always impressed by Brian’s patience in answering all of my questions thoroughly. He helps me navigate the best options and I never feel taken advantage of. They also are able to get me in quickly and flexibly. Great place!!

Just bought a new car from MAG VW and we are very pleased. Mo and the courteous staff took great care of us!

Pulled up to get service with appointment available in 30 mins, told it’s been two-three days. Appointment system is not accurate.

Tim Kenny was the best sales guy I have ever worked with. He wasn’t pushy or anything. Let me look at the trim lines I wanted at my own pace and was right there for any questions I had. Once purchased he made sure the detail was perfect and gas tank filled. Great experience. Would recommend MAG to anybody buying a new car

Great job by the MAG VW team. My son was home from college and his car started making an unusual noise. The VW team was able to work me into the schedule, diagnose, and repair the problem within 3 hours.

Mo did a great job!!! Thanks so much for all of your help. I love my new car :)

Great leasing experience from start to finish! A seamless transaction with a knowledgeable and responsive sales professional.

This is John-Glenn Auto Sales we took a car there for service very understanding good people Thank You

They are always very polite and explain everything.

Easy to schedule, went above and beyond at service (fixed problems I brought up, found more), considerate of my time, and constant communication throughout whole process. Brian went so far to text me updates. Great experience.

They did great! Mo was so easy to work with, and I am so happy to join the MAG Family!

Im very satisfied with both the service and communication.

Fast and efficienty!

A gallon of paint spilled in my trunk. The paint had been sitting there for over 12 hours. The detailer did an amazing job, got the paint out and the trunk looks great. Thank you!

Totally, different experience! No pressure, no hype.The salesman took time to patiently answer all my questions. He helped me compare two different cars with different prices without pushing either one. He carefully explained all the features and how to use them. I was told to take my time on my test drive. There wasnt any pressure to come inside even when I returned from the test drive! Just an inquiry about what I thought of it and if I had any questions.Even though the dealership was closed the next day, the salesman said to text or email him any questions and he would make sure they were answered anyway.All this for a USED car! Whether or not I decide this one is the right car for me, I have decided this is the right place.

Drake was very attentive and knowledgeable, he made our experience as seamless as possible. He also made sure I have all the safety and entertainment features set up to my linking prior to leaving the parking lot which saved me a lot of time in a long run. I highly recommend his services.

I work with Brian almost every time. He is wonderful and makes sure my car gets what it needs. I will not go anywhere else to get my car serviced even though there are many places closer to where I live. I highly recommend taking your VW to MAG! Great service every time!

They do excellent work there and treat the customer with great respect.

5-Star experience all the way. The staff were excellent, friendly, and had the customer in mind. Would highly recommend anyone to go for their next car. Tim Kenny made the experience possible. He made sure he was doing everything he could and then some. Very knowledgeable of the product and just made the experience super easy.

With the current state of things (Hello 2020) the last thing I wanted to do was deal with the car leasing/buying process. But I’m glad I was able to do it with Logan. Logan made the whole process of my new lease super easy and quick. He listened to what I wanted and got it done. I’ll be looking forward to working with MAG Volkswagen again in the future.

Really great customer experience! Thank you!

Very disappointing. Fell into a trap of paying money for not getting any service. Not given any explanation on why I owe money without any work being done for my vehicle.

Kay was very helpful, knowledgeable and patient to answer all of our questions. Even on a really busy day he kept his composure and helped us with kindness and enthusiasm. If you you go here definitely request Kay. Thanks Kay!

Went here this past summer after seeing a new symbol show up on my dash. Saw a local mechanic in Marion Ohio that told me I’d need to get it to a place that’s Volkswagen certified to get an update that should either be covered by my warranty or free due to a possible recall. I googled one near me, and there were only a couple on Google, both in Columbus. I called mag and set an appointment. I showed up and they ran a diagnostic test and determined an update was needed, and that it would be covered by my warranty. They did the update and I was on my way. After leaving I realized my USB port no longer worked, so I called them and they said they’d take care of it. They ordered the part and said they’d call me in a couple days to let me know it was in and then would set my appointment. I waited a few days and hadn’t received a call so I called to see what was going on. The guy I had talked to before was on his day off and apparently only he can call me, but the guy I talked to said the part was there and I could go ahead and come in. I get there, they install the part, then the manager comes to tell me that it’s ready and it would be something over $400. I said what? You guys broke it and I was told you guys were gonna take care of it, no one told me I would be paying for anything. He then told me the guy that ordered it and was supposed to call me back realized he had made the mistake while he was on one of his days off but figured he’d just call me once he got back to tell me before I came. Apparently notating the account and having someone else let me know before I drove down there wasn’t an option. So, I either pay them, or they remove the new part. He also told me that he was actually giving me a discount, and only charging cost (no labor) for the mistake. So I paid and left, and was just too mad to get on here to leave a review until now. Also, the first visit where they did the update, they also took the liberty to try to find other things to get money from me for. They came at me with a list of things totaling over $600. One of those things being an oil change which I had just gotten one less than a month before going there. These guys are crooks and don’t know wth they’re doing...do not go there!!! And I’m sure they will respond with some bs lie, but they know what they did and so do I...trust me, stay away from this place!!!

I worked with David S., and he was great. Communication was easy, and the overall process of buying the car was quick and fluid. I was a first time buyer, and the MAG team was able to point me in the right direction without pressuring me into upgrades and additional services. Everyone seemed to be knowledgeable, and very friendly.

My experience at the MAG Service Department was very courteous, and efficient. Even though I was just getting an oil change I was thoroughly pleased with how I was taken care of and informed of how son I needed to get my annual service done and the importance of why, even though I knew already, it was good to hear them cover it. I definitely will be going here again for my services in the future.

They fixed my VW in less than a day and it has remained fixed. My socioeconomic status (or lack thereof) made the cost rather more painful than Id like, but its perfectly reasonable if youre not locked into grinding poverty for life.They got a nice pond, too. It was frozen when I was there. Peaceful place to sit and listen to my Warhammer 40000 audiobooks.Like a boss.

Great job by Mo Dweik and the team @ MAG Volkswagen.