user
Silzer Auto Repair
3025 Douglas Ave, Des Moines, IA 50310, United States
Appearance
Silzer Auto Repair
Comments
Je
Review №1

Silzer is a great auto repair shop. They earned my trust, confidence and respect the very first time they helped me out with my daughters car while at Drake U and a dead winter battery. Simple job but their respect and honesty showed through immediately. Went back to them again now for a more serous brake job and again proved the owner is personally involved and keeps you informed along the way. They went out of their way to again fix my daughters car in the SAME DAY. They would not have to do that. I truly appreciate them and down home businesses like Silzers. Very few around like them anymore.

Ke
Review №2

Everyone there was super friendly and kept it real with what I truly needed fixed. I could tell they did everything they possibly could to make fixing my rotors, brake pads, and calipers the most cost effective. They got my car in right away, and I ended up paying a fourth of the cost I would have paid at a dealership! I called my family right away and recommended they go there next time as well.

Jo
Review №3

These guys were really great. I came from out of town with a check engine light on and they put the computer on it and told me the issue. They didnt fix it but reassured me I was good to travel until my mechanic could take a look. Friendly and knowledgeable.

Al
Review №4

Very helpful, the reviews for them dont lie. Got my vehicle in fairly quickly, and everything taken care of for a great price. Cant recommend them enough!

Pa
Review №5

I trust Silzer Automotive! They will not try to fix something that isnt broken, like other repair shops have done to me. Nick knows my car like the back of his hand. Doug is talented and honest. I am lucky to have found them!

Gr
Review №6

Highly recommend this place, in my case the sunroof of my F150 was damaged. (Looked everywhere in Des Moines no one else but them had an actual Sunroof repair guy) It was a nice experience the diagnostic was fast, accurate, and gave me an estimate the same day. I even ask Nick about hooking up the LED fog lights because I changed the front bumper, and he worked with me with the price. Definitely nice people they try to work with you and give you the best solutions for your car.

Ti
Review №7

These guys are great. They tell you if you need something or not. Wonderful experience.

Jo
Review №8

We have used Silzer auto repair for many of our organizations vehicles. Nick is always one above beyond to make sure that we are safe and get us back on the road. Having an honest relationship is absolutely priceless. Brought a vehicle back in for a problem, they jumped right on it once they realized it was a part that was already fixed. They honored the warranty no questions asked. Honestly they were the ones who brought it up. Theres one thing that means the most is fair price honesty and integrity. Thanks for the whole team and especially Nick.

Li
Review №9

I could not be happier with this shop. I go out of my way to support local repair shops, and this is the best one I have found in North Des Moines. They know their customers, they know the vehicles that we drive, they keep DETAILED records of estimates and previous repairs. And they stick to their estimates. They are professional, they give realistic time frames for how long a repair will take, and they are SAFE during the pandemic. Masks are worn and expected in the shop and their office. And the observe social distancing as much as possible. Highest recommendation.

Ni
Review №10

Best shop in Des Moines hands down! We have been taking our vehicles here for years. All of the staff are great to deal with, especially Nick and Doug. Had some special work done on a classic car to put a car seat for my son in. Nick knocked it out of the park like usual. They always do a fantastic job on everything.

Mi
Review №11

If you go here I would recommend talking to Nick. He is the ONLY reason Ive been going here for the last 4 years... He is great to work with if I need my SUV done in a certain time frame. He tries to find ways to save me money. If I ever had an issue with anything he would get me in for an appointment asap.

Ke
Review №12

I bring all my Honda Toyota and Subarus here for maintenance and repairs... My repair bills are half of what I would pay at a dealership...

Ba
Review №13

Brought in my Lincoln MKZ with sunroof leaking. Nick was prompt in updating me with the ongoing process and diagnostics. Got parts order quickly and repairs done in less than a week. 100% would recommend to anyone.

Jo
Review №14

After given the suggestion to take my car here by a co-worker years ago, I have no need to go elsewhere for my vehicle repair needs.The issue I brought my car in for required a dozen hours to locate the issue, hours I was never charged. It was obvious to me that the owner wanted to earn my business, and every interaction since has told me they wish to keep me as a customer.They are open, honest, up front, and detailed in the work they perform on my vehicles. I can regularly get my car in for a repair within the week, often within a couple of days. You can do a drop off if the issue is severe enough.I highly recommend Silzer for your auto repair and maintenance.

Do
Review №15

This is the best repair shop ever. Great service and they are very fair and honest.

Mi
Review №16

We had a complete electrical failure on our F150. They went out of their way to diagnose the issue and find the best solution. Not only was it successful but it was the most cost effective solution. Will absolutely return for future repairs and will recommend their services. Can’t thank you enough. 5 stars

Ca
Review №17

Great personal care and honesty much appreciated.

Mi
Review №18

Im from a small town and wasnt sure what to expect moving to the city, however, Doug and his employees were genuine and kind. Work was also good and thorough. Will definitely be coming back!

Je
Review №19

I took my car in last minute on a weekday and they got me in right away without a problem and listened very well to what issues I was having with my car. I dropped my car off and ask for a bumper to bumper inspection when I got there also, they were very honest with me about what the issue could possibly be. I had more issues then I thought and they took care of it and let me know I needed a new front end suspension and that they could order parts that day and get started on it as soon as possible. Two of employees came in the next day on their day off to get my car done and get me back on the road, also gave me a loaner car to get to and from work the next day. They quality of work was the best I’ve ever had at a shop and the price was affordable for the work to that was done, I would highly recommend them to anyone needing work done on their vehicle. A big thanks to everyone who helped get my car fixed and getting me back on the road.

K
Review №20

Excellent service!!Doug got my ‘95 Miata into his shop to look at and advise me about clutch problems. He evaluated, got the parts, installed them, then called me to come pickup my car by the end of the same day.Thank you to Doug Silzer and your team.

ra
Review №21

Fast friendly reliable service.

An
Review №22

I have been using Silzer services for almost 3 years. I have been very pleased with each visit. I have never felt like I am being up solid with anything. Rates are always as first quoted . No hidden charges what so ever. Greatly appreciated! This business goes out of their way to help you. Keep up the great work! Thank you very much for your service.

Jo
Review №23

My wife found Silzer Auto before I’d been there and commented about how much she liked them. Fast forward a year I had some work done including new front tires at a different shop my insurance recommends. Well whomever sealed the tires didn’t do the job correct and each side developed bulges within a couple weeks of one another. The original shop wasn’t standing behind their work (it had to be something I’d done) despite it being only a couple months. I took my car to silzer for the first tire. They got it done quick and correctly. When it happened on the other side they got it done even quicker. They’ve been nothing but friendly professional and timely. They’re local and I am quite satisfied!!! I’ve found my shop!

Ri
Review №24

We were having severe charging issues with our humvee,had several people look at it and they couldnt figure it out,so we said why not try silzer auto repair since they seam to work on alot of stuff,after calling these folks they decided to try and see what they could do with it.aftet some talking with them about what all it was and wasnt doing.well long story short they call back the next day and said its all fixed and ready to go.afterbeing shocked that someone could figure it out I was scared to see how much it cost .well after spending money to have others look at it and getting no results on it I wish I would have taken it to these guys in the first place.under a 10th of the charge of what others charged were back on the road running again.thank you to the staff at silzer auto repair.

Ma
Review №25

Great people and they do great work. You can trust what they say

Ma
Review №26

Really great guys took my car there with my own part, they had no problem putting it in and letting me know what else might need to be done. Not one of those shops that charge an arm and a leg for parts and labor, even marked down some of the pieces I needed. Will definitely be going back here

An
Review №27

Honest, ethical, quality, affordable car repairs in Des Moines. Weve been using this company for about 15-20 years. The owner, Doug Silzer, is an award winning mechanic, and only hires the best.

Is
Review №28

Silzer always goes above and beyond to make sure every time I come for service to 1. Explain the situation in a way that I am able to understand and 2. To make recommendations based on what is best for me and my car while always keeping my wallet in mind.Over and over they consistently make suggestions that benefit me more than they would benefit their bottom line.I’ve been using Silzer for about 8 years for all of our cars and will continue to do so!

Wi
Review №29

Owner of the shop went above and beyond to make sure I could get on my way as soon as possible. Only repair shop i could find open and available along hwy 35 in all of Iowa.

Tr
Review №30

I went in here thinking I had a problem with my breaks. I had left to run errands while I wait. The mechanic had called me, and talked to me about my car & asked me a few questions regarding car. VERY informative & Explained to me in detail what was going on. Breaks weren’t even my issue. I appreciate them explaining to me what was going on, what was gonna be fixed, & even fixed my noise issue on brakes! Got me in & fixed up before I had to go to work on 2nd shift. Will be coming back in future if I have any issues! Thanks Again, Silzer Auto!! 😁

Ma
Review №31

Doug and his staff went out of their way to answer our questions and make sure we could make the best decisions about our car. They were, honest, prompt and even checked in after a few days to make sure my sons car was running smoothly. I would and have recommended them to others.

Ma
Review №32

Doug and his team are great! They are honest, informative and great communicators! I was impressed with their knowledge and confidence in diagnosis. They certainly didn’t guess like the place down the street. The pride and quality in their work is unbeatable! I will not take my vehicle to anyone else again. Thank you and great job, Silzer Automotive!

br
Review №33

Very helpful and Veteran friendly

Ca
Review №34

I have been taking my vehicles to Silzer for over 20 years and will not take them anywhere else. Service is excellent, everyone has a high attention to detail, and they always look out for the customer’s bottom line. I highly recommend Silzer automotive to anyone who needs their automobile serviced!!!

He
Review №35

They got us up and on the road in no time and reasonably priced.😇😃🤠

Ja
Review №36

Great location..excellent service.. You get the impression that you are a valued customer and they do great work..pricing is very competitive. I started with having them replace my rotors and pads on a 2012 Jaguar XJ..I will be returning to them for pretty much all service work from now on

Be
Review №37

Been taking my vehicles to Silzer for years and have always been impressed with the quality of work for a fair price. Would recommend to anyone looking for a honest mechanic.

My
Review №38

Over the past 15 years Ive found Silzer Auto Repair to be the most proficient, trustworthy, honest and fair garages in the upper Midwest. I routinely have my pickup and my wifes car serviced there. If a major repair arises naturally I shop around. Inevitably other shop either higher in price, unable to do the work on my schedule or just dont have the competency to accomplish the task. I kid you not, I had 2 garages (names withheld) tell me we dont do that work because it was too hard to get to the parts that needed changing. (05 F150 spark plugs). I went to Silzers, (drop off in morning) job was done in one day (pick up after work) and done right. If you truly care for your vehicles, trust me, trust Silvers Auto Repair.

No
Review №39

Was able to schedule an appointment within a timely manner of calling. Dropped off my car at 8AM, they called with the issue by 8:30AM & had it fixed by 11AM same day! When I picked up my car, I noticed they vacuumed my floorboards (thank you!) & left a fun thank you note attached to a snack. My car sounds like new now!

Do
Review №40

They are the best, after 20 plus years having them take care of our Car we have been very pleased Their work is satisfaction guaranteed. So if you need something done to your car take it to Silzer on Douglas Avenue.Tell them Wesleys sent you there.

Ry
Review №41

Amazing service...friendly but more importantly helpful and honest staff. I will be back for sure. I stopped in as a walk in and they had my vehicle done by noon the following day! Outstanding communication between drop off and pick up! Thanks guys!

Be
Review №42

They were very friendly over the fun and in person. They diagnosed my list of concerns free of charge and told me other things they noticed. They were honest about how much each problem would cost, and whether or not they thought it was worth the investment given the overall state of the car. When I got the car back I was surprised to find it vacuumed! I will most likely return for any future needs.

Jo
Review №43

My Honda Accords ac compressor service was done here. Doug, Nick and Sam are very nice and professional. The fix was perfect. These guys really stand behind their work. If you are not 100% satisfied with the fix they will work with you until you are fully satisfied with the result. And the best part was that I was given a loaner car so dropping off and getting back was seamless. Even though Silzer Auto is a little far from my work I am going to stick to this place because of the quality of their work and professionalism.

Ja
Review №44

The owner told me the Transfer Case had to be replaced. Without discussing it in advanced they performed a completely different repair altogether. Doug Silzerthen insisted that he never stated the transfer case required repair. The damage was due to a car crash so my insurance company was paying the bill. He went from informing me that I needed a new transfer case. Then insisted that he never said it. Then he went on to say that the transfer case repair was not to the accident. In they did not repair or replace the transfer case. But informed me after the fact that I need one

Ma
Review №45

I highly recommend this repair business. The rear differential on my Nissan Frontier had ground up a bearing - and I could not return home to northern Minnesota until it was repaired in Des Moines. The Silzer team got me in their work schedule within a day, quickly assessed it, gave me a quote, and then fixed it. In addition, with the wheels & brakes already off they also replaced - with my hearty approval - the disc brakes & saved me the related labor since everything was already off the truck for the differential repair.I stopped by the shop while they were working on it & they showed me all the failed parts that had been making all the noise while I was driving.The outcome and performance of the repair was terrific - and I felt for a very reasonable price. They took excellent care of a perfect stranger from northern Minnesota. I am sure they would do the same for anyone coming in - they are nice people - and excellent mechanics. I would give them a ten if a could. I can see why they have a high Google rating.

An
Review №46

These guys were not only very helpful, they were incredibly polite and accommodating. We were driving cross-country and they managed to work us in for an inspection on fairly short notice and gave us even more advice than we asked for. They were quick, professional, and really looked out for us. Would recommend to any local or anyone happening to be in the area!

Ju
Review №47

Silzer Auto Repair always goes above and beyond for their customers, I truly believe Doug and Nick would do anything to keep their customers happy. Once while I was picking up my car I overheard Doug offer to help a guy move his refrigerator, he said he would run right up. I just dont think you can get that kind of service from the big chain stores.

je
Review №48

Thanks for the timely repair Doug. Appreciate your good work and honesty..

Ja
Review №49

Always have had great service here! Very reliable and a great price! Would highly recommend

Do
Review №50

My family has gone to Doug (owner) for 3 generations from my grandparents, parents, and now me. Silzer Auto shoots you straight on quotes and gives you the best options for your vehicle without weaseling more money out of you like some other shops will. Always reliable, always done right the first time, and always done in a timely manner. Will always be a customer. A+.

Ad
Review №51

Dropped off my van for AC work before the summer heat wave hits, got it schedule and confirmed via email love this feature. Van got fixed and up and Cooling with in hours. Back on the road again. Thank you and your team for taken care my van. Worry and stress free.

Ly
Review №52

EXCELLENT EXPERIENCETrustworthy, honest mechanics who take the time to give options and opinions. No pressure, just good service.I took my 2002 Subaru into Silzer thinking my car was on its last leg. I was convinced by google searches that I had the notorious head gasket issue, and it would cost $$$ to fix. Doug and the crew at Silzer were AMAZING and took excellent care of my Subaru, diagnosing it with a much smaller problem that has similar characteristics of the head gasket, but was much less to fix. They easily could have taken advantage of my inexperience, but instead proved themselves to be upstanding people, and excellent mechanics. They saved me thousands of dollars, and keep me in my car!I would not hesitate to recommend this shop to any friend or family. They even went above and beyond and vacuumed the inside of my car!I now look forward to many happy miles and years with my Subaru. Thank you Silzer!!

Ku
Review №53

We have been having Silzer repair all of our vehicles for many, many years. They are very honest, have even turned us away when we THOUGHT we had an issue....and they were correct....who does that??We value their opinion and they have always been very fair and super reasonable when it comes to their prices and expertise. I HIGHLY recommend Silzer for any of your car repairs and you can rest assured it will be repaired quickly and accurately! Doug and his team are very professional and will take great care of you!

Ro
Review №54

Trustworthy and kept me in the loop throughout the process. The fix ended up being cheaper then I expected. They even helped me push my dead vehicle to the shop. Above and beyond.

Ch
Review №55

I have been using Silzer for as long as I can remember. I love these guys! They are extremely courteous and professional. Doug always calls me promptly with a diagnosis and is a straight shooter when it comes to recommendations and what needs to be done. They never try to sell you unnecessary parts or repairs. Nick is always on the ball as well with answering any questions. They have the best mechanics and specialists in Des Moines. Not only is the quality of their work top-notch, but they care about you as a person. They will help out as much as possible with a loaner vehicle, or even give you a ride where you need to go. You will not get this kind of experience anywhere else. Car problems are stressful, and Silzer manages to transform this undesirable scenario into a pleasurable and stress-free experience. I will continue recommending Silzer to friends, family, and colleagues. I will not be taking my business anywhere else period!

Br
Review №56

I have been using Silzer Auto Repair since moving to Des Moines 2 years ago and they have been outstanding. The team there is very knowledgeable and the work they do is top notch. Most recently my defrosters werent properly working and they not only did the work but took the time to explain why they had stopped working and showed me what pieces needed replacing. The customer service is also white glove as Doug takes time out of his day to personally call and check up with you.Their prices are extremely fair and I leave satisfied knowing I am supporting a local business.

De
Review №57

Got it in on time requested, finished early, great work. Always good communication, Ill be back.

Ch
Review №58

This is the best local shop in town its a hidden gem. Great customer service good honest mechanics Ive been taking my vehicles here for years great place highly recommended

Jo
Review №59

Nothing but a pleasant experience working with the guys at Silzer Auto Repair. Scheduling and talking through the issues on the phone was a great first impression of how knowledgeable they are, and the quick diagnostics and repair ( even without a fault code) sealed the deal. Very happy with the experience and will definitely be back (hopefully not too soon).

Ke
Review №60

Silzer has always been amazing to work with. I just dealt with Hummels Nissan for a possible warranty issue. It ended up not being a warranty issue and they quoted me $2100 to fix it. I decided to go to Silzer for a second estimate as I have always trusted their expertise and candor, and they were able to fix it for $300. They just saved me $1800 and a major headache. I have and will keep recommending them to people as they are the best mechanic I have ever dealt with.

Lu
Review №61

I had a problem with my sunroof last week and took my car to Silzer Auto.Nick took me out into the shop and showed me the track had broken on the right side of the unit.He quickly explained how you have to remove all the plastic parts, sun visors, seat belt, headliner, lights and wiringjust to get to the sunroof frame so it can then be removed. Nick had one tested at a junk yard and now it works perfect in myFord Flex, all at a fair cost even though it took him most of the day. A huge thank you to the Silzer team for taking care of me, when I am on a tight budget. I highly recommend them for any of your car needs! Locally owned, fair pricing and honest!!

Da
Review №62

I grew up here and have lived in Colorado the past 16 years. In town visiting and had an issue with the front end of my vehicle. After a long time friend recommended I called them and they told me they were booked solid for 2 weeks but to come on in and they would at least take a look since I had a 750 mile return trip ahead. When I arrived the manager immediately pulled a mechanic named Marco off the job he was doing to look at it. After putting the vehicle in the air they discovered the issue in the front end and conducted an immediate repair. The manager then had Marco go for a drive with me to insure the issue was resolved. The car drove great and while talking with Marco I found out he had been working there 19 years! When we returned the manager told me to have a great day and there was no charge! It has been so long since I have seen business conducted the old fashioned way with true professionals who know exactly what that they are doing. Extremely impressed by the manager and mechanic who helped me, a simple visitor from out of town.

Ti
Review №63

They are very honest. They are great to work with! I have always received great service every time. They only do what is needed but they also advise you of any issues. Please give them your business! You will not be disappointed.

Ja
Review №64

Great service! They explain what is needed and are transparent on the costs. They provide solid workmanship and are upfront on the what it takes to get the job done. They werent able to help me with the fancy electronics on my BMW, but neither was Beckley. At least Silzer was upfront about it and didnt suggest randomly replacing parts to see if it might solve it. Doug and Nick are friendly and try to accommodate me with temporary transportation whenever possible.Highly recommended.

Fr
Review №65

The best evaluation of honesty and integrity for an auto repair shop comes when things go wrong. In the service business, occasionally things do go wrong, and I am most impressed at the way Doug Silzer, Nick, and the team handle these problems. Doug means it when he says that his highest priority is the satisfaction of his customers. Silzer has been my repair shop for ten years. I will never go anywhere else. I highly recommend them. They are the best.

Br
Review №66

Fantastic experience with Silzer Auto Repair. Kept me up to date over the phone on the multiple repairs that were needed, extremely friendly and professional, and the total cost was much less than I was expecting. When I picked the vehicle up, they were waiting for me and showed me the parts that had failed and what they did to fix it. Very easy to talk to, got it all done same day, and they even vacuumed it out.

Ci
Review №67

Honest work and close to home. Best local mechanic in town hands down!

Ga
Review №68

Doug was very professional and honest. The price for a water pump replacement was exactly what I was quoted. They let me use a loaner car and treated me well! I will not hesitate to return to this shop and would recommend it to anyone!

Dy
Review №69

My sunroof was broken overnight and Silzer auto had the glass ordered, replaced, and ready to go the next day. Saved my life as this is my only vehicle. They got this done with not only hassle free and amazing customer service, but they were half the price of any other place i got a quote from. They can solve any of you auto needs. Its always nerveracking taking your vehicle to someone you have never dealt with before and its nice to get some transparency from an auto shop. I will definitely be back.

ka
Review №70

I was extremely impressed when I took my vehicle in, they did an amazing job at a very reasonable price. Would highly recommend them to anyone.

Be
Review №71

Began taking our vehicle here because another company put the wrong part in and they caught the error when it wasn’t running right. This visit they fixed a few random issues (tire pressure off, battery cables loose) and were even able to order a piece of missing trim and install it same day. Excellent service and care of my vehicle, couldn’t possibly be happier with them!

Ja
Review №72

Great work and highly recommend. They fixed issues with my sons 04 Mazda that other shops couldnt find in the last year. Will only use Silzer Auto for both my cars from here on out. Very reasonably priced, explained problems and solutions in full detail, and use of a loaner car was extremely helpful. Thank you!

Bu
Review №73

My vehicle has 248,000 miles on it. Silzer automotive has been my mechanic for the last 10 years. This was one if my best businews decision I have ever made. They are the most honest group of mechanics I have ever met. They fix it right the first time which saves me time and money. I love their ethical standards. Very hard to find that in a company these days.

He
Review №74

I had an amazing experience at Silzers. They got my Nissan in, diagnosed it and had it fixed in just over 24 hours. The big plus was it was very reasonably priced. Awesome work

No
Review №75

Five years ago, we were in need of an automotive, maintenance, repair facility in our neighborhood. From looking online, we selected Silzer Auto Repair and the rest is history! We have been OUTSTANDINGLY PLEASED in all aspects of their repair work, mechanics, recommendations, follow through and they are always there for us!! Doug Silzer and his Associate, Nick Kindred, are GREAT and are EXCEPTIONAL people to do business with!! Bill and Gracie Starkey

De
Review №76

Experience was great - everyone was friendly, everything done well; top-notch & professional all the way. Highly recommend.

Ro
Review №77

Always do great work, fair prices, been going to Silzer for years.

Ma
Review №78

I have been looking for a new repair shop and found Silzer Automotive on Google. I took my vehicle to them, they inspected it for the issue and then took me into the shop and showed me exactly what was wrong with it. They did not try to sell me parts I didnt need. They were thorough and explained the whole process. They gave me a quote so I would know how much I would be spending. I would highly recommend this shop. They have gained a new customer.

Jo
Review №79

Doug was to the point and didn’t waste words. Immediate safety needs explained in detail, and what could be held off to fix another day. They got us in and out, same day. Bill was exactly what I was quoted. We will definitely be going back to Silzer Auto.

A.
Review №80

Work done correctly. Price exactly what I was quoted. Fast!! Great customer service. Wont go anywhere else. They stand behind their work.. WAY LESS EXPENSIVE THEN THE DEALERSHIP..

Ma
Review №81

Great work, every time. Silver consistently does a good job; Ive gone there for 2+ years and theyve fixed the issue every single time, the first time. They are trustworthy and honest.

To
Review №82

From service techs to service advisors to ownership, Silzer Auto Repair is top notch. They always call before any repair so the customer has a clear understanding of the issue as well as the cost. The work is done timely.Silzer will keep your vehicle running smoothly for years to come.

ja
Review №83

The guys at Silzer are awesome! They take the time to explain things to you so that you understand, willing to show you exactly what & where on your vehicle. Their pickup/drop off service is also great! Completely makes having vehicle repairs or service less stressful. Highly recommend Silzers to all.

Da
Review №84

Silzer is the best. In the past I have done all my own auto repair but after my experience with Silzer, no more. Best price in town. Doug has outstanding customer service!.

MA
Review №85

Silzers auto really took care of my car and the price was reasonable as well. I liked how the owner and workers kept me up-to-date on the repairs as new information came about. Would recommend it to others for sure!

Ca
Review №86

This was my 2nd visit to Silzer and once again I was impressed with the level of service they provided. They take the time to listen to my concerns and answer my questions with great detail. They are friendly and prompt. I will definitely be returning!

Ad
Review №87

My truck started overheating on a late Friday afternoon. I took it in for them to look at it, they were able to diagnose the problem, and they put two mechanics on it to be sure they could get it back to me that afternoon. They did a great job communicating the problem to me, and did this all for a great price. The following week, I got a follow up call from the owner to verify everything was working well and to thank me for my business. I was very impressed and would recommend Silzer Auto Repair to anyone needing work on their vehicle.

Br
Review №88

I have brought my own vehicles and vehicles of family members to Silzer Auto Repair for oil changes, new tires, major repairs, routine maintenance and more. Each time I have been treated fairly with honest repair estimates, quality workmanship and on-time completion.I set the bar very high with businesses and contractors I deal with professionally and personally. The Silzer Management and Techs have always exceeded my expectations and refrained from suggesting repairs that are not needed like others do to pad their commissions and bottom line.Recently I was planning to purchase a used pickup, so I hired Silzer to look it over to see if any repairs were needed before I purchased it. In less than an hour, they saved me over $2,500.00 in hidden repairs that were undisclosed and I would not have found and would have had to have repaired in short order.Silzer has earned my respect and business. I have no problem recommending them to all my friends and business acquaintances. If you need any of their services, tell Nick that I told you to check them out!Thanks!Brian L MillardLower Beaver NeighborhoodDes Moines, IA

Je
Review №89

I was reading about this place on the net because I didnt have a family repair person to take my vehicles to. After reading the reviews I felt pretty good and took my truck to them,... I was glad I did. Doug, and Nick were great.. They got me in and got the job done. I will be back!

Ke
Review №90

Great service. After stopping at a few places and struggling to even get an estimate to replace my brakes, I stopped at Silzer. They sat down with me and gave me estimates for several options, working with me to get the price down to something I was comfortable with. They were able to get me in the next day. I was unable to get someone to pick me up, so they offered to drive me to a nearby coffee shop with internet so that I could work there while they did the brake replacement. They then picked me up when it was finished. They delivered spot on with the estimate which was a very reasonable price especially considering the 2 year warranty they offer. I will definitely be going back to them with all my car repairs from now on. I highly recommend.

Ma
Review №91

EXCELLENT SERVICE!!!! I took my 2001 Park Ave. in a few months ago. It was my fathers car (before he passed) and prior to that; it was my wifes grandfathers car. So it is notalgic. It was only running intermittently. I spoke to Doug, the owner, he told me what he thought it was. He was correct (crank sensor). I had them fix the car. It has run great ever since. I usually do most repairs myself, used to work at an auto parts store, and used to do a bit of drag racing. I say all of this to say.....I know what prices of parts run and how tough or easy a job could be. His price(s) were fair and he even replaced a couple of lights at no cost. When I picked the car up; Doug gave me a detailed explaination of the work completed. In conversation; we have mutual acquaintances in the car world.I will be using Silzer Auto again and will refer others....GREAT SERVICE, FAIR PRICE(S), PERSONABLE. A great throw-back to how a small business should be run!!

te
Review №92

They are all great!!! Got my car in and out in a timely manor. Very helpful and let me know exactly what was going on with my car. I would recommend them to my friends and family. Thank you

Ry
Review №93

Update: after spending a large chunk of change to essentially have the top end of my engine rebuilt several months later my passenger side exhaust manifold lost all but one stud, and the overheating issue came back as if Id never had them do the head gaskets, and Im still losing about 2 quarts of oil between oil changes. The rest of the work seems to be still functioning great though.Miscommunications are easier to take care of when talking to the owner of the company himself. I was assured that my concerns about my wifes vehicle will be given high priority.

To
Review №94

Took my Ford Ranger in this morning for new wheel bearings and brakes and got it back shortly after lunch. They saved me a few hundred bucks in the process and even went the extra mile to clean the interior. I will definitely be doing business with these guys again and highly recommend Silzer to anyone in the Des Moines area. Thanks guys!

Jo
Review №95

Came time I needed a new gas tank/fuel pump for my 20-year-old truck (204,000 miles). Silzer was recommended to me by a friend. Both Doug and Nick were friendly, happy to listen to my concerns, kept me informed as to the status of my special order for parts and took extra time to explain to me what was done. When I went to pick up my truck, there was still a check engine light on (not because of anything they did or didnt do) and they pulled it right back inside and cleared it. Twice they gave me a ride and lent me a loaner. The price was fair, the work done well and I trust that I was treated truthfully. What more can you ask for?

Bl
Review №96

Best shop in Des Moines!

Co
Review №97

Nick at Silzer was a life saver today. My wife took her car to another mechanic to get her oil changed and they totally messed up her vehicle. Nick was able to get her car in the same day I called and got it fixed and back to her. Thank you guys.

Mi
Review №98

HIGHEST OF RECOMMENDATIONS!!!My husband was trying to replace the surpentine belt in my moms car before she went back home to The Ozarks in Missouri and he had a bit of a struggle with her Ford Fusion... so he ran up to Silzer Auto to ask for some advice and Nick Kindred told him to bring it on up. He took it there right away and amazingly Nick put the car right up and within 10 minutes had the car ready to go! Cant say enough about the knowledge, promptness & efficiency of the service at this location! 10+ Stars in my book. Will never go anywhere else!

Sa
Review №99

Doug Silzer, Before you replied I just left it with a simple rating but in fact I’ll let you in on some detail because your company feels the need to attack reviews that aren’t a five star rating.For one I was a customer, for several years. My companies vehicles were all taken to you and trusted to be well taken care of and fixed accordingly. Several times while vehicles were in your shop they left with even more problems or errors and even nails in the tires that later went flat. Your customer service was horrible when taking in the vehicles as well as seen below from your comment.My company has switched to a more professional and reliable auto shop. Sincerely, a not so young google user.

Jo
Review №100

This place is fantastic. Im relatively new to Des Moines and so Ive only had a few car problems, but Silzer is the third place Ive tried and so satisfied with the four or five times Ive already been there that I have no need to keep trying other places. Some of my experiences there include: they always remembered my past issues and visits (which was helpful when I called back for some additional information), they didnt waste my time and money during the diagnostic stage looking at routine maintenance stuff that either clearly wasnt related to the big issue or that I had replaced myself (Ive had past issues with that elsewhere), they have routinely taken me onto the floor to explain in detail exactly whats going wrong/how bad it really is/how to manage it should I not pursue the fix, and offering sage advice on whats worth fixing and whats not, and a few minor fixes they did along the way that they didnt even bother to charge me for, they have loaner cars if you need them while yours is being worked on, and one time they even just ought-right sent a guy to pick me up. Cant say enough good things about them. I dont know who will actually read all this, so Ill stop there. Though I obviously dont hope to have car issues, when I do I will absolutely go back.

Information
46 Photos
100 Comments
4.7 Rating
  • Address:3025 Douglas Ave, Des Moines, IA 50310, United States
  • Site:http://silzerauto.com/
  • Phone:+1 515-277-7623
Categories
  • Auto repair shop
  • Auto electrical service
  • Auto radiator repair service
  • Brake shop
  • Oil change service
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations