Just paid for service on my very expensive (and only 3 year old) fireplace in June, the fireplace does not work in November (first time trying to use since serviced). They want $100 just to come out and look at it and are months out from scheduling. I shouldnt have to pay again to have a fireplace they just serviced checked and wait so long.

Very happy with these guys. Never done business with them before and they were very helpful with my problem I had. Great job keep it up! 👍👍

Debbie is lifesaver! Shes very patient and very professional. She saved me a lot of time by finding the right part. that even the locksmith supplier couldnt find!They have amazing variety of stuff high quality an amazing customer service!

By far, the best selection of house hardware in the whole Denver area! Theyre staff is super knowledgeable! Debbie is super awesome to work with! If they dont have something you want for your house, Debbie can get it for you!

Talk about a large assortment of choices! We were very impressed w/the ease of looking at the cabinet pulls and knobs. Easy parking. Easy to get an appointment w/Sabrina. And easy to find attractive and affordable kitchen hardware. Put Rio Grande on your TO DO list.

Great Company with an amazing team of associates to help you with anything foundation related. Give them a call for your next project needs!

I’ve had good experiences with them. Very helpful for me more than once. It seems they cater to the professional contractor but they were very willing to help with the projects I was working on even though I am a DIYer.

The showroom at Rio Grande Design Center IS AMAZING. Its the best showroom in Denver for all kinds of hardware. I wish I knew about it much earlier into our remodel. I had the pleasure to work with Sabrina. She is wonderful.

I have been coming to this retailer for a few years now. My husband and I recently bought tile and grout and were extremely pleased with the service. They were both professional and very friendly from the time we called for information to finding and purchasing product. I have recommended this business to many people and will continue to do so. 5 stars for Rio!

I love working with Francisco, who goes by Cisco, at Rio Grande. I call in orders all the time, and hes great! He is patient, knowledgeable, accurate and reliable. If he says hes going to follow up on something, he always does, and that kind of customer service is hard to find during the busy landscaping season.

We ordered some stone from this company and they told us they would have it in 3-4 weeks. They did not follow up with us To let us know anything about the stone being late and now we are being yelled at by the contractor’s we are working for. Still waiting for it and it’s been over 6 weeks. The website does not provide any managerial contacts so we are stuck dealing with the same people that don’t seem to care that we are not getting the product in a timely manner. Oh, and watch out for those freight charges. ☹️

This place seems to be more for contractors than general public.

Great place for construction supplies.

Professional supplies & staff, great advise and help.

Rio Grande has always been a very professional industry . They have supplied knowledgeable information regarding any building material products there is to be made. I would highly recommend Rio Grande to anybody out there!

Things went great

This location is extremely busy, but the line moves very quickly. The help was professional and I would come back here. great job!

Helpful and friendly people. Place has what I was looking for.

Be careful. Our builder told me that this Contractor installed our gas fireplace. Immediately when we turned on the fireplace it had a smell like something burning. It made us dizzy. My builder said he would have Rio Grande come out and do a safety check. Our builder contacted Rio Grande and was told that they would not come out until we did a 10 hour burn off. And if we wanted them to do it before, it would cost us $85. We were told by Rio Grande through our builder that we should open all the windows and leave the house to do the burn off. We tried that on 3 different occasions. Each time we would come home and shut off the fireplace, leave the windows open and it would still make us dizzy for several hours. We cant make it through 10 hours. After 3 hours this is making us too sick when we get back to the house. I called an air monitoring company who advised us to call Excel. I called Excel and they said I was exhibiting symptoms of carbon monoxide poisoning. They called the EMTs. The EMTs said I did not have carbon monoxide poisoning and Excel said there was no gas leak on the fireplace. Thank goodness. But how dizzy and weak do we have to get before Rio Grande will check out their installation?

Rio Grande offers an excellent selection of Brick/ Pavers/ stone, and hardware and fireplaces. The showroom is well laid out and the staff is kind and very knowledgeable. Highly recommend.

Going to the counter and making purchases is equivalent to having your toe nails pulled out. Last time I was there they were out of stock on a material I needed and no offer to order, call when received, or to suggest a solution, was made. There was one female counter person recently although that actually had knowledge of building materials and made the experience palatable. If I treated my customers the way they treat me, I would be out of business. I suggest they fire all the counter help (excepting the one female) and replace with people that smile, are helpful, and know building materials.On the other hand the guys which actually pull the material at the warehouses, and the residential folks are wonderful. They smile, run to get what you need, load the materials, and offer assistance as needed.

Great place

Good service!

WOW this place is busy! Long lines & phones were busy. I didn’t mind the wait, it went by quick. I needed some sealer & one of the guys helped me find it.

The representatives are knowledgeable and they want your project to be successful. Receptive and professional.

They have exactly what you need for older homes, the right type of mortar, sand, rocks, anything else that you wont find in the big box stores. Really happy this place exists and wishing them well on another hundred years of business

Great customer service. Was greeted immediately. Went in for some bulk sand to use as a foundation for patio pavers. They did a quick cubic foot calculation based on eight five-gallon buckets. Avoided the scale. Was waaaaayyyyyy less expensive than buying bags at the hardware stores (and why put so much plastic in the landfill when you dont have to?) Will be back for more.

No help in the showroom, but found a product I liked. Customer service agent (loose term) in store told me I had to get the quote over the phone. Tried several times to get a hold of sales agent. Finally, get a quote after numerous attempts. Tried to order the product, but sales agent never returned repeated phone calls, showroom agent kept referring him to me. Never going back there or recommending them - got my stone from a helpful, friendly, time-conscience supplier.

Rio Grande is a great company to supply all of your needs when it comes to Pavers, Stone Veneer, decorative concrete & stucco supplies. They have a great Design Center which is super helpful when it comes to picking out colors, textures and products for all your stone veneer and hardscape projects.

I love this place.. its so amazing they have everything and the people who work there are so useful and helpful

Tried to get a quote for a commercial project and had to call in twice and was put on hold for over 5 min. Finally hung up. Impressive web site but not enough for me to want to put up with poor customer service.

I go there to buy some material material they no have on stock i have to pay delivery from Utah they tolde on 2 weeks i get 2 weeks later call me again other 2 weeks what kind business is this company

I love this place and especially the people who work here, clearly professional. Thanks Guys and Gals alike....

Came to buy some materials waited in line for 20 minutes while all the people at the counter socializing with customers and with each other. When it was my time to go up to the counter someone who just walked in took my place instead of waiting in line like everyone else. The person at the counter instead of telling him to wait in line, helped him instead.

They had everyting I needed but dont expect any help if you are a first timer / DIYer. They are not helpful with calculating amounts or answering questions or giving tips. They clearly serve a clientel of people that already know exactly what they want. My project turned out top notch, the products were great.

They’re the most unfriendly people by phone and worst in person

Went to look at stone products and were directed to backroom where we were completely ignored by staff as they had a friendly conversation with each other.NICE

Very helpful staff

Tried to place a stone veneer order with them for a month...told me they finally ordered it, but then they sold it all to someone else. Tim W. is worthless to work with.

It says theyre open on Saturday. I drive there only to find they arent. Super frustrating! Youd think a million dollar company could get their hours right...

Cashier was way to rude for no reason.....I like the products but they need to work on getting people that know how to talk to customers.

DO NOT ASSOCIATE WITH THIS COMPANY. BAD MANAGEMENT, DOES NOT PROVIDE FOR WORKERS OR CUSTOMERS. NO TIES TO THE COMMUNITY AT ALL

Good tools and cheaper

They have everything.

Hardware and fireplace selections

We bought two fireplaces here in September 2020. I asked what the downpayment would be and they said full price. If I didnt pay the next person in the store would. It is November 7 2021 and I dont and never had a working fireplace from these people. Buyer beware.