It was 2 days before Christmas, and we were on day 3 of a 3-week road trip from Indianapolis in our 1969 VW Bus. Somehow, we lost a bolt and nut to our rear shock, leaving it dangling uncompressed, at a gas station a couple miles from this store.Not only did the staff jump to help my wife and I find a temporary replacement to get us on our way, but one gentleman, Brandon, actually came out to the parking lot and helped us to recompress the shock to enable the replacement bolt to get threaded through.Truly our Christmas Angel! Give Brandon a raise! We made it to Big Bend National Park, and all the way home again with this fix. Thanks you SO MUCH!!~Kelly & Bethany
Wes was very helpful with my tailgate...when I first got to the Autozone on Dallas Dr. I notice Wes helping another customer with a tailgate on the same side mine was.. I politely waited my turn. Just as soon as he finished. Wes came over happy to help me out. He was very cautious about the light. He did want to break it. He took my light out and put it back in said its good as soon as he did that it started working.. He helped line up the light to put it in and check to make sure everything was working the way it should...I thanked him. His service was outstanding!!!! I will make a point to go back to Wes if should I need anything else. Thank you again.
Professional and get the Job done with precision,,,💯💯👍👍😀
They helped me immediately. Gave me the rewards on my purchase even though I didnt have one yet. Great prices too. Win win
Great service. They checked my battery, I needed one which they switched out for me (they were never short they were very kind and respectuful) and extended me a veterans discount. (I am a vet) anyway, it was a pleasant experience
Very competitive customer service. Love their record keeping for Life Time warranty. Had always good experience.
Went in today to get some lug nuts replaced for my car and unfortunately couldn’t find a suitable replacement but Wes kindly suggested another alternative and was very polite and respectful. One of the best customer service experience I’ve had with autozone by far.
Look for Joey when you come here, hell take good care of you. He always goes above and beyond for his customers. Great guy!
The tech who helped me was nice and well informed. They tested my battery for free and gave me options on a replacement. They even installed it for me! My big complaint is that they did not insist on other customers to wear masks. Would have been a 5 star visit otherwise.
Kevin G. was very helpful with checking my battery and giving me recommendations for my car. Great experience!
Joey P. Was amazing to work with! He was a wealth of knowledge and allowed us to borrow a computer to tell us what was wrong with the truck. He then located the parts we needed and was super kind and caring during the entire process. Thank you so much, Joey!
Salesman helped determine reason to replace parts to repair overhead light
I went to this AutoZone for some motor oil, admittedly knowing nothing other than the make/model/year of my car. Dom C, not only helped me find, locate and fill my oil for me, but also didnt make me feel insecure about my lack of knowledge of my car. Great experience and glad I went to this location!
I came in this morning to buy windshield wipers. Humberto guided me to make an informed decision; then he offered to install them for me. Im grateful for the good service and I will be back.
Kevin G. Was so helpful and quick installed my new brake light bulb no problem
Great customer service they were very helpful and I bought a windshield wiper air filter for under the hood and some hand cleaning stuff shop towels.
I was helped by Joey P. at the Dallas Dr location, and he was so incredibly kind and understanding with me, since I know next to nothing about cars. He helped me find what headlights I needed for my Prius, and was able to answer my questions about what fluids were where in my engine.
Came with my headlight issue and Joey came to my rescue. So courteous and professional and my issue was fixed in a jiffy!! Awesome service! Will be returning!
I am appreciative wes butler is the guy to seecourteous respectful and well informed about company keep it up young man
Friendly service, and had everything I needed!
Great attention on Dallas Drive store fast service and they have everything I need 👍Great managerThanks Humberto Bonilla.
The employees were great. I bought a new car battery and they helped me quickly install it!
Humberto is the best he helped me a lot in restoring my car lights and he honer the warranty as promised. Good working ethics and I will be definitely coming here for years to come because of this service .
They always have what you need
Friendly staff. Great service.
Great customer ser3
Guess they dont care about what their employees do in the parking lot
Buy all my car parts here.
My physical go-to place I only have a couple fingers full of them 🙂. I like the prices of their products and best of all I love they stand behind their warranties.That people always seem to be pretty friendly and helpful which is a plus.
Whoever was working today 7/23/2021 around noon helped me out a ton and I regret not getting his name.
I had an amazing experience today at this location. I was assisted by Sales Manager, Gabe. I literally only went in for a small part but he helped me troubleshoot several problems. I left with all my issues resolved and feeling much happier and relieved. Gabe for the win!
I have hard to find parts and they worked very hard to find them thanks
Alberto went above and beyond helping me with my problem battery. His customer service skills blew me away I will definitely visit Dallas drive location if I ever need anything for my car! Great job!
Awesome customer service and very helpful employees 🙌
Came here because I was having troubles with my right headlight. Kevin helped me with everything! And he was so polite and patient. Definitely will be back. Best customer service I’ve ever had.
Called to get advice on a door lock malfunction and a gentleman named Ben helped me out a lot with his knowledge. This gentleman didnt have to call me back but did and I am so much appreciative of his good service. Have been going to AutoZone for years and will continue. Just want to say thank you for having an employee like Ben work for you! Will definitely be coming back with any car issues I have!
Great customer service! Helped me with everything I needed done
Is a little slow on shipped parts.
I came in to get a high beam and low beam light replaced on my 2009 Saturn. I was helped at the AutoZone on Dallas drive. The two gentlemen that helped me were very courteous and they knew exactly what I needed and how to help me. Both Kevin Garcia and Celso Bonilla definitely exceeded my expectations and I will definitely be giving them more of my business in in the future. One satisfied customer
Very friendly staff. Very helpful. I was confused on some light bulb for my car and one of the employees I believe his name is Selvin he explained and even gave me some ideas on how to fix my bulb while I wait for my order to come in. He was just very helpful and attentive. He greeted me as I walked in And even made me feel comfortable enough for me to do it on my own.
Helpful staff who go above and beyond to diagnose your car problem and then work within your budget to fix the issue with no hidden agenda or sales goal
Roberto is extremely helpful and knowledgeable. He helped me get my warranty when I forgot I had one. He removed built up corrosion under my hood, and he replaced my car battery. He also gave me advice on how to be proactive and prevent the same issue from reoccurring.
Employees were helpful but,unable to handle my request at this location which other locations have done.
The guys made a tough job doable.5 stars.
Fantastic experience. Had an issue with a thermometer needing replaced. Not only did autozone have the part, but an employee named Dakota took time to replace the part for us and show us how to do it for future use. Employee was top notch and would recommend to anyone having issues with there vehicle.
Thank you so much to the kind & prompt service esp from the District Manager. You can tell she really cares about her store & each customer. Forever a fan now ❤
I have to say that Ben was very helpful and great. very friendly and knowledgeable. actually gave me some good advice about replacing my alternator on my truck. excellent customer service!! definitely be back at this store.
Staff was awesome!!! They really went above and beyond. Thank you!
Attendees were very helpful and fast service
Got the part I needed fast
Dakota is seriously amazing! We had a problem with our thermostat, as we were trying to get it figured out and trying to get the part out, he came out and helped us! We would probably be there for a few hours changing it ourselves if he hadnt had saved us. We are from Oklahoma and came down for a quick few hours trip. Then life decided we needed car trouble while we were 3 hours from home! I could not tell him thank you enough!
GREAT PLACE! THEY TALK VERY STARIGHT AND RELIABLE WAY. APPRECIATE THEIR SERVICE
Thank you thank you thank you Dakota C! He was so helpful and knowledgeable in helping us with our car troubles. And he was super nice, friendly, and very professional!
Austin was a huge help when my battery died and was able change it on the spot. He was super helpful and really nice. Thank youStrongly recommend this autozone!
Is a great place with a great environment full of young people like an employee, Selvin Cabrera. He is always asking and walking around seeing if you need any assistance with anything big or small! Great customer service!
Julio L was especially helpful during this time of need praise be to him for putting his life on the line to make sure that our cars are getting us where we need to go especially the essential workers like are in doctors etc etc this man needs a raise
I went to go get a breaklight for my car this morning because it was out. Tonja helped me out. She went over and beyond and gave great customer service. It was cold outside and she took the time to change the light out for me. She even reassured that the light was working properly before I left. I highly recommend you getting your parts from the store and ask for her!
Audrey helped us change a break bulb. Friendly and efficient service!
Excellent customer service! My car was at target down the road with a dead battery. And an employee waited past his regular shift time for me to get an Uber ride to the store to be able to purchase a new battery for my car. The employee waited because he also drove me to my car with the new battery and installed it for me for no extra charge.
Great and helpful staff.....(edited from one year ago, today)Thanks to Julio and Wes for great customer service!!! Me and my SUV limped in there scared and afraid but left feeling a lot better and confident after speaking with Wes B. about about my parts issues. Thanks, Wes, youre 🥇!!!
Good service friendly attendees
Very respectful and responsive to questions! Great service from Humberto.
I love this autozone its my favorite one to go to, Julio and all the other guys are amazing
Selvin and Colin were great. It was rainy and an hour before closing and Selvin changed my battery on my Chevy in short amount of time. Selvin and Colin. Thank you. Great customer service!! I definitely will be back to this location .
Julio helped me today and he was such a gentleman!! If you need help please ask for him. He will no disappoint !! Thank you Julio.
Gabe is always super helpful whenever I visit. I never doubt his knowledge and experience.
Friendly helpful staff that got me exactly what I needed in a timely manner. Not to mention more than willing to show me and share experience they have had personally to help solve the issues I had.
The staff is very customer oriented. Everyone is very knowledgable and were able to answer all of my questions. I was able to order my vehicle part and get it within a few days. I saved a ton!
Ideal and friendly place to go for help. Recomending an excellent local shop to cover what they are not able to do there.
Gabe was one of the best employees I could ask for he was extremely helpful had no hesitation with assisting me 100% physically with my problem and he deserves a raise/more recognition
Good people, as long as theyre not trying to sell me something I really dont need....without having inspected my vehicle as if at a mechanic shop. 🤔
Great service, and reasonable prices
Awesome service! I was there late but the service with a smile and positive attitude from the young lady where the BEST!Thank you for your prompt ans friendly service!
Saved me when I needed a battery. Not the cheapest but hey it is an automotive item I spend money on like every 3 years or so. I think they do a fine job.
The gentleman that helped me out got everything taken care of was very professional and totally cared about my situation will return soon
I had a tire issue that I was finding frustrating. Autozone was on the way to my destination so I thought I might get some solid advice. The staff was very helpful even though they were extremely busy fulfilling some large customer orders. An employee actually walked out to my car tested my tires insured me there was no real problem and referred me to another business that could prove more helpful to me. Their inventory is fairly well stocked with all the small item necessities for your vehicle. Customer service is always key in my opinion and here you feel that no question is a stupid question.
Tried to help on significantly delayed order.
Very helpful when I needed a battery. The salesman was great
Doug @ auto Zone Dallas Drive helped me when my car battery needed replaced. His customer service and quickness made my day.✔️ Thanks for the speedy, efficient, great service👍😊
Unfortunately I have to visit many auto parts stores. This Auto Zone in Denton is my absolute favorite of all that I have visited in Denton and Ft. Worth. Great customer service, and knowledgeable!!
The staff are friendly and will give you great advices.
I went there today for a return on a product that didn’t do what I needed it to. They originally told me that I couldn’t return it, but due to a technicality, right before I pulled away; they told me they could help me out. Then I got even more than I asked for! They gave me a great/honest technicians number to help me with my problem. Thank you to everyone here. I will be returning.
Fast and friendlyVery knowledgeableBusiness is tidy very clean and organizedGreat job guys
Its Feb of 2017, I had been to AutoZone over the weekend to purchase a windshield wiper motor for my 2000 Ford Focus, oil, oil filters for it and my 2010. The motor had to be ordered, but I was able to pick it up in only 3 hours on a Saturday.Then because I had to be that guy, when I took the core back the next day, I didnt bring my receipt. Not a problem! Was in and out and on my way.Then the third day, today, my Subarus windshield wiper decides it wants to quit on me. I was in, out and wiper replaced in less than 15 minutes! Each time a different employee, each time I had excellent service. Thank you AutoZone!
Professional and Excellent Customer Service.
Wanted to shout out Humberto for going ABOVE AND BEYOND with helping me today! I needed to change my blinker bulb and I have no handy skills in the mechanic department so he actually came to the parking lot and did it for me and taught me how for the future!Thanksssss
Chain auto supply store. Usually have mechanic to explain/diagnose vehicular problems. Good selection of parts and supplies, as well as tools. Loaner tools usually available to take care of minor car repairs. Some speciality tools require a deposit.
Not very busy which is a + but entering and exiting is a real pain. The employee I dealt with didnt seem to want to put much effort into looking up a part for me either..
This autozone has always been so helpful and knowledgeable. Ive been coming to this location for about 3 years...maybe a little more. They always have great suggestions and the prices are pretty average.
Helpful assistance and polite attitudes.
My jam. All my commercial goes through here.
My dream place for my car
Kat was very helpful! Excellent customer service!
Doug was awesome took care of the issues I had with no problem great customer service and very personable and Mrs.Queen was very helpful as well. This is why I come here.
Staff was friendly and didnt mind helping me figure out some things that I needed... Definitely would recommend and will be back next time the rust bucket needs something
All the staff is unfriendly, except one older gentleman. They at unconcern and could care less about your car health. If you go, know exactly what you are looking for!
Need some windshield wipers they greeted me as soon as I walk in help me find my wipers and installed them for me highly recommended if you need parts
These guys were super patient with me while testing my battery. They tested, charged it, and then tested it again. Great customer service!