I purchased an older, high mileage Focus that was fairly priced from Brad Manning Ford. The experience was mostly painless and my salesman, Eric Kilmer, was knowledgeable and very helpful. If you want to experience a small town, straight forward dealer as opposed to high pressure, high volume mega-dealers, I recommend Brad Manning.

I went and ALMOST purchased a vehicle 4 different times before I went here. I was very pleasantly surprised with my experience at this dealership! I delt with 2 guys and both were great guys! I was treated with respect the whole time I was here. Thank you !!

Great experience! Used truck was as advertised, no pressure sale, and friendly, knowledge staff start to finish. I went to several Ford dealers and Manning was by far the best. Thank you Eric and the entire team for going above and beyond. Great job!

I have a local Ford dealer near me but I choose to drive the extra 30 min.Very friendly people and great customer service all around, which is sometimes hard to find especially in the service department.Considerate employees make it that much more bearable when you may have to wait a little longer than originally planned.

I called Brad Manning Ford to get my 2026 Ford fusion the 100k servic. They set up my appointment and got my car in very quickly. Nicole, the service representative, was very helpful and responsive to questions along with keeping me updated on progress and unforseen issues. I will definitely be returning for future services.

My husband and I have purchased two new vehicles from Brad Manning Ford in the past 18 months, and the service and friendly nature of everyone at their dealership exceeded our expectations both times. Our newer vehicle hasnt reached the time for its first service yet, but our first vehicle is brought to Manning for service each time, and everything is taken care of very easily and quickly with no hassle (just like I like it). We ended up at their dealership on a whim, and were very glad we did. They really are great to work with.

Oil change was easy to schedule online and Brad Manning Ford kept to the schedule and provided notice once the service was complete.

Took my car in for some warranty work another dealer told me I needed done. They throughly went over the car and determined there was nothing wrong. Their honesty and integrity is very admirable. Hard to find these days. Great mechanics, great customer service.

I had to return my vehicle because of electrical glitches. The service agent was friendly and accommodating and understood my concerns and worry. Its refreshing to have been met with honesty, integrity, and above and beyond business ethic. They sent me off with all smiles and a running vehicle. They care about their customers and value customer satisfaction. No wonder Brad Manning, since 1920, is known for excellence in DeKalb. Special thanks, Brad Manning Ford!

Back in July 2020, my truck was headed to the junkyard, Tim and Ken gave me a fair deal as a trade in and helped me drive off with an excellent 2016 Ford Edge, with more bells and whistles than I have ever had on any vehicle, I swear the car could probably drive itself. So when some friends had trouble with their car I recommend Brad Manning Ford they have taken care of me after the sale of my car like I was Family and go the extra mile to ensure I am still happy with my vehicle, and I am. Thank you for great customer service care, it’s rare these days but I think you all have it down.

Rapid friendly service at a decent price.

Let your little van delivery guys know that it is illegal to pass semis on double yellow lines. Whoever was up off of 173 today should be fired and should be retrained in how to drive safely and properly

Great service department. Communication with me was outstanding. Because of my situation I brought my car in two days before it was to be serviced. They went ahead the next day with it. So it was completed two days ahead of schedule. Which really helps when your down to one car. If you have a car that needs to be serviced, I highly recommended these folks. I never take the time to do reviews, but felt it necessary, this time since they more than met my expectations.

Great Service Department Trysha took great care of me explaining everything in regards to my warranty and what I thought would be an over $500 fix for my heat the price was acceptable. The mechanic did a fabulous job as well fixing my heat. Any service I need I’ll make my way to this business. You all just earn yourself a new customer. Thank you 😊 all.🙏🏾😃

My first service experience here was excellent. Stay away from Prescott in Rochelle. Come here. They will treat you with respect. I hope to continue to see this level of service.

What a great buying experience. Thank you to everyone at Brad Manning for making me feel welcome and working with me on my transit buy.

Service team were direct and responsive. Truck is driving like a dream since they fixed the recall. Dropped the truck off after hours, picked it up after hours. They were really accommodating

Good service and helpful...

I recently bought a 2020 F150 from Manning Ford. It could not have been a better experience. I was in and out quickly and they gave me a very good price for my trade in. Eric Kilmer was my salesman and he did a great job. Very friendly, helpful and easy to work with. I will be back.

Staff was very friendly and made the car buying experience stress free!

I want to say what a good salesman is Dave Riebe. He helped us find the car we wanted and work out a great deal. Thanks a lot Dave and Brad Manning Ford.

They treated me with the up most courtesy and finished my oil change in a timely matter. I will definitely will be coming back again for a oil change and any other needs I might need in the future . Thank you

Very nice to work with.

Fantastic customer service from salesman Ken Baker would have purchased vehicle but couldnt get the desired amount for my trade in. So if your looking to buy a car from here Id more then recommend talking to Ken Baker!!!

Drove 5 hours and looked at an appropriately priced truck. On their website they utilize kbb to show the value you are receiving. When it comes to trading in your vehicle they do not even consider kbb trade in values. How ironic? Fair comdition on my trade in was $3,400 eventhough I believe it was closer to good condition at $3,900. They offered me a paltry $1,000. When I balked they went to $1,275, and then I tried to show them kbb they went to $2,000. My wife and I got up and left for our 5 hour trip home completely furious. To top it off we got a call when we were 10 minutes down the interstate stating they could go to $2,100. What a disgrace. I think they thought we would take it simce we were so far away from home. So in a nutshell their selling prices are good but they need alot of work to do when it comes to offering a fair price for a trade in. Good luck car buyers but beware.

First timer at Brad Mannings. Service was great and on time. I was able to use my Reward Points without any issues. Thank you guys, I will definitely come back.

I bought a new to me Escape at Brad Manning Ford. I also am having my car serviced there. I love it.

These guys go above and beyond every time. Ive bought 2 vehicles from them over the past year, and its nice to see everyone working together to get you what you want.

I had an awesome experience at Ford Manning with Eric Kilmer. He was very understanding and willing to work with me and what I wanted. Even though I thought I was so ready for what I wanted he made sure that was suitable for me and I was able to do it long term and not just for the moment. I got my car that I wanted ! Thank you 😊

Very helpful with vehicle needs, no pressure, I only had to deal with one salesman the whole way through. No pushing any extras at financing, straight forward, made sure I understood everything that was being done. These people were good enough I would send my Mother there.

Used for oil changes and general service over the past year. Tried to upsell me on unnecessary services. Last visit for check engine light. Fixed wiring harness to maf, but once i inspected work noticed broke boot to maf that they tried to apoxy back together. Causing vacuum and starting issues days later. 8 hours and $350 later...Very disappointed.

Went to this dealership to look at trading my truck in. I went to just look at a 2011 ford f150 with 131,000 miles. When I went to test drive it. I checked under the hood right after starting it up. The first thing I heard was squeaking bearings coming from the water pump. Then drove it and heard grinding coming from the front driver side. Would assume a sticking brake caliper or bad wheel bearings. Got it back to the dealership and checked under the hood again. And heard a slite metallic tapping sound coming from inside the engine. (Which is not good) Checked the oil which was dark brown an had a slite gas smell to it. (Not good and never changed) I told the salesman about it. And he told me the dealership was aware of these problems. (Truck was being sold for 15,000) Which is why they were selling it so low. Truck with all the problems it had was worth maybe 8,000. And dont I know why you would put a vehicle out on the lot for sale like that. Unless you were concerned about just making money. Then after looking at that truck. The salesman wanted me to come in and look at another truck. Which i did. I test drove a 2017 ford f150 with 45,000 miles on it. I liked. But told the salesman I had to watch my payments. Which he of course said he understood and would work with me. So he convinced me to run my credit and had me wait. And after about 30 minutes he walks up to me and tells me they were having problems reaching the banks. He told me he would call the next day. Never did. I ended up calling the dealership three days after I had been there. The guy on the phone the phone told me they were just talking about me 15 minutes ago and that they ran my credit trying to banks to make a deal. And couldnt. He said said sorry and just hung up. It amazes me how dealerships can get with such things and no one will bat an eye. They pretty much lied to me and most likely ruined my credit with all the credit checks they did. Now I know I told them it was fine to run my credit. But I wouldnt have been upset if they had just told me there was nothing they could do for me. Rather then giving me the run around.

Great and friendly service department! This was the first time bringing my car here as I am new to the area and it seems like a nice operation. Everything went smoothly and they took care of all the issues I was having in a timely manner under warranty.

Stealership, stealership, stealership. DONT BRING YOUR CAR HERE! You car will be worse after you pick it back up from this STEALERSHIP.

Be careful buying a used car here. They well eventually send you to a higher up person to finalize the deal and this person will be honest with you. It will be disclosing any problems that seem like may come up soon with it. They will use words like soft, or slightly moist, when what they mean is worn down, or leaking. I bought a 2007 buick last day of September and drove it maybe 100 miles total before I was told by my mechanic that there were multiple major gasket leaks and on top of that would probably require a new oil pan. $1700 later I wish I had spent an extra few thousand for the new car and at an entirely different dealer. They know the problems of their cars and will disclose the least important information. Lesson learned, go somewhere else

Great service. Had a terrible experience at another local dealership. Brad Manning was great. A bit of a drive for me to get there, but it is worth it.

The wonderful people at Brad Manning are survivors. Times have been tough this year and Manning has risen to the challenge. I will be back for any future needs

Great service! We never take our car anywhere else. They have always been honest and fair with us. They have an amazing lobby to wait in while car is being fixed. They even have a kids playroom. I actually look forward to spending time here. Very nice place!

Phenomenal experience from start to finish! My thanks to Tim and Eric for making this a seamless transaction that resulted in purchasing a solid dependable vehicle for my son. I would definitely recommend this dealership - well done!

The manager at the service department-Jay Wilkerson is one of the best. He never pressures any type of service for your vehicle. He is a no BS guy that will tell you the problem with your vehicle and it’s fixed. Not like other places I have been in the past......well we fixed this part now it’s maybe this part.

My car has been in service about 8 times for recalls. Terrible customer service!!

Just bought my new vehicle from Brad Manning Ford. It was a great experience from start to finish. Great staff to work with. Very pleasant and helpful. I really recommend going here if your looking for your next purchase. Eric, Tim and Rich were great to work with. Thanks guys!

I had such an amazing experience with Brad Manning Ford! Our salesperson Ken was awesome and was so patient with our son. The Sales Manager, Tim, was also super amazing as well! He and our salesperson both worked with us so that we were able to take a new car home with us that very same day with the price that works best for us! I would highly recommend going to Brad Manning Ford if you are looking to get a new car!

Dealing with the Service department was great. They have a great staff. They listened to all my needs. They did the service and had the car completed on time as we agreed upon. All my expectation were met.

I spoke to Ben Manning about my desire for a low mileage used Ford Edge. He found the perfect car for me. Very pleased with the results, the process, the price and the service. Manning Ford is the best!

Very friendly and well deserved 5 stars..yes I did make that exact mistake. Im solo sorry for that.. it was Brian Bemis i was originally talking about.. Bemis sucks!

I go to Manning for sales and service because they always make me feel comfortable and not pressure me into service I don’t need and if there are things I can take care of myself they let me know. I will definitely return to their service department.

Really great place.Very helpful & curtious staff.

I requested a look at a failed part. No dispute by dealer. Part ordered and installed without incident in a timely manner. I experienced friendly and considerate service.

They got my oil changed and tires rotated on very short notice Thanks ! Definitely coming back!

I had great service when my truck was in and it was quite fast.

I brought my car in for service and I was just floored by how courteous, cheerful (despite the Covid-19 pandemic and lockdown), and honest their employees are! The technical aspect of their service is superb and my car was serviced according to its need, without the pressure of having to do unnecessary and useless extra work. This business has won my loyalty and I hope people in the area would support this local business, too!

They where very friendly and prompt. They fixed an issue in my vehicle aswell as talked me through what they did. All around wonderful people and i definitely will make this my new primary Ford dealership.

There is very nice people working in this place.

Friendly people. Quick service.

Brad Manning service department is honest and knowledgeable. Trisha was the first to assist me many years ago and she has made me a loyal Brad Manning customer. Trisha in service is very detail oriented and does her best to accommodate my hectic schedule! She goes above and beyond to make sure things are done right! I know when I call Trisha at Brad Manning my vehicle is in good hands and their work is guaranteed. Everyone there that I have communicated with is very helpful and their attention to detail is unsurpassed. Thank you Brad Manning Ford!

Great people and excellent service. I had my F-150 company vehicle serviced last week when the check engine light was on. It is fleet vehicle with maintenance plan purchased in other Ford dealership. John from the Service Department managed to get all information on the maintenance plan then provided counseling on how to max out the use of it. My company end up getting all the services for the day charge to the plan. I definitely recommend them to everyone and will be bringing back my work truck on the next service.

I feel robbed. On three occasions I brought my Ford in for service, thinking a Ford dealer would be the most trusting place to go. My first negative experience came from a window that wouldn’t roll down. After looking at it, they told me I would need to order a part, and bring it back for installation. They charged me for looking at it. On the way home the window worked. I called back to inform them, and I was told by the mechanic that he GUARANTEED it would fail within a week. It’s been over a year and it still works. My second and much more costly negative experience came from a check engine light coming on. They told me I needed a body valve replacement. I paid $1,500, with a guarantee on the work they did. After a week and a half, the same problem occurred. When I brought it back for a refund, they claimed it wasn’t the same issue, and refused to refund me. After I told them I didn’t want to put any more money into the car, they offered to buy it for $250. I recently sold the car for $1,700 to someone who was fully aware of all of the issues the car had. I wouldn’t trust these people to fix a bicycle, and highly discourage people to use their services or purchase a vehicle from this dishonest company.

Parts Dept is great here.. they always have what I need in stock.. if they dont they go out of my way to get it..

I went to Manning ford looking for a vehicle with better gas mileage then what I was currently driving. I talked to Eric K. at Manning who took the time to understand my needs in a new vehicle and was quickly able to match me up with a very nice car that exceeded what I expected out of a new to me vehicle. I about a week into my new to me car and am very happy. The mpg actually ended up exceeding even what the manufacturer had stated. Thanks Eric for an easy deal and great car!!

Staff is courteous and there is no pressure to have additional work done. Prices are reasonable. Their appointment schedule is run on time. Will continue to have my service work done here. They picked up my Escape, did the maintenance work, and returned the vehicle clean and disinfected inside,.

GREAT people to deal with!!! Very knowledgeable and through with the service on my vehicle!!!

I would highly recommend Manning Ford to family & friends. I am over 1 hour away and feel like Dean & Tim went over & above to make my experience a good one. They make sure you are very satisfied with your purchase. I will definitely come back.

Their service and sales is better. Then Brian Bemis

Tom and the team went out of their way to accommodate me. I was an out of town buyer and asked multiple questions over the phone. I was greeted with great communication and pictures of the defected areas of the used truck. After making the trip I found the truck to be exactly as described. Thanks for the smooth transaction!

We were visiting the area and needed an oil change for our Ford Escape. Another dealer in the next town over couldnt fit us in so we called Brad Manning Ford based on all the positive reviews. Jay was great on the phone and said they could squeeze us in that same afternoon. When we arrived, Trysha took care of us and she is great. The service was fast, they checked everything over and gave us a thorough report card. They even washed the car! Trysha told me about the Ford rewards app too where we can earn points towards future service. Overall very, very pleased with the service and the super nice professional staff. If we lived here, we would get all our service performed here. We will definitely return when in the area again. Thank you Brad Manning Ford!!

Manning Ford is awesome! Service and Sales staff is the best.

Our family has been purchasing vehicles from Brad Manning Ford for the past 10 years. They are friendly and not pushy. They have gone out of their way to make sure both our sales and service needs have been fulfilled to our satisfaction. We strongly recommend Brad Manning Ford of Dekalb, IL.

Stopped buy to see about a car and I was very surprised to see how great they were!!! They answered all my questions, was no pressure, and did an outstanding job walking me through the process!!! Was one of the better experiences at a car dealer that I have had in a long time.

Horrible customer service, please make sure you read very carefully everything they give you or send to you. Definitely wouldn’t recommend them to anyone. Save yourself and go somewhere else!!!And definitely would give them zero stars is I could.

I make it a point to handle all of my automotive needs at Brad Manning Ford. Their staff continues to be leaders in the industry when it comes to customer service. I am treated like family, and each and every step of the process, whether purchasing a new vehicle, or certainly with any work that I have done on my Ford Fusion, is explained to me beforehand. A fantastic family run business who understands the importance of treating a customer......every customer, like they matter. Kudos!!!

Always pleased with the personal service at Brad Manning. Exceptional customer service.

Today we traveled from Valparaiso, IN to DeKalb, IL to see about purchasing a truck. I must admit that I had reservations traveling that far when we could have looked around our area. But...so glad we did. Everyone was so very helpful. Dave Riebe was the SALES CONSULTANT and what a great one he is. Dave, Tim Tucci, MANAGER, and Rich, who helped with closing paperwork, made my husband and me feel like we were family. We were treated so well. And we got a good deal on a truck for my husband. He has been smiling since we left with his Ford truck. Thank you to all at Manning Ford.

Johnny B! Hes the man, saved my transmission issue!! I will forever be grateful for the time, labor, and supreme customer care I experienced. Johnny was thorough and went above and beyond! Go here, theyll take care of you!!!

My wife and I loved our experience at the dealership; we went to go look at a used Chevy Traverse and left with a brand new Ford Explorer. We purchased the package with the 4 cylinder eco-boost motor. Wow what a difference this engine has versus other 4 cylinder cars/trucks I have driven. This one actually has some giddy-up and go. I recommend you visit and go see Tom Anderson; he stayed with us throughout the whole sales process. And once the car was cleaned up and ready to go he showed me every little gimmick or gadget on the car and how it worked.

This dealer has been great to work with! We have purchased 2 cars from them and had service done. Having my car serviced there has been such an easy experience. The Parts & Service director, Aaron, made it work so seamlessly! Never had an issue! Would definitely recommend them to anyone!

Great fast easy experience and purchased a wonderful vehicle from David Riebe!

***Please Read Entire Review***This is a Great family owned dealership and I look forward to doing business with them again. However and this is why I said read the entire review. The Sales Manager that I first had to deal with almost made me walk out the door... NO JOKE!!! Actually I did walk out the door, this Sales Manager is selfish, rude, demeaning, and embodies ALL of the stereotypical Car Salesman things WE ALL HATE about buying a car. If it had not been for my AWESOME Sales Consultant Dave Riebe, and the help of Ben Manning I would have left and never came back! I only take away one star because every other part of the experience was top notch, but I also do not want to have anyone go through the situation I went through with Mr. Tucci. I could go on but nobody usually reads down this far on reviews so I will end with this, if you are looking for a vehicle and want to be treated fairly and respected PLEASE GO TO Brad Manning Ford!!! Just let them know when you arrive that you only want to do business with Ben Manning the Sales Manager... Not the other guy!!!

I was in and out in the timeframes they said for service

Your getting something there

Great service and knowledgeable staff. Their sales rep Dean has been working with us to purchase the perfect car for our busy lives. He keeps in contact when new vehicles arrive that match what features we are looking for. I would highly recommend both Brad Manning and Dean for your next purchase.

I would not buy or take my vehicle to anyone but this place. The service is amazing and they will do everything to make sure you are always 100% satisfied. If you want to work with good people that won’t steer you in the wrong direction go to Brad Manning Ford!!!

Since Ive been driving for nearly half a century, Ive bought more new and used cars than I can begin to recall and have dealt with even more Sales Reps. Most of these folks did a decent job and a few were even commendable. It was not until I purchased my 15 Fiesta ST that I met the consummate professional however. Quite simply, Terry Reaves is hands-down, by-far-and-away, unequivocally, and beyond a shadow of a doubt the best of the best. Bright, personable and friendly, eager to help without being pushy, Terry made my experience at Brad Manning Ford a delight. Unless he retires before I do, I doubt I will ever purchase another vehicle from anyone else. Thanks, Terry!

Real nice professional services

The service department is always very accommodating and professional.

Always taken very good care of all my vehiclesfriendly service

Bought my Ford Edge from here and couldnt be happier! Excellent customer service. They even delivered my car to my home in a different town. They get 5 stars from me!

Fair price, work completed in timely manner, loaner car provided.

My husband was watching for a particular model vehicle on the web and found a match at Brad Manning Ford. After he talked to salesman Ken Baker, we drove an hour to Dekalb to take a look. It was as described and more. Thanks to Ken and Tim Tucci, we left the with a new vehicle. In swapping stuff from one vehicle to another, on the ride home I realized I left some things in the car we traded. We called, the items were retrieved by Ken & Tim and are on their way as we speak. We highly recommend Brad Manning Ford, and will definitely steer our friends and family to go see them when looking for a new car, suv or truck.

I got a great deal on my Ford Ranger!

I purchased a used 2014 Ford Edge about 1 year ago from Mannings. The sales team was great and I received a great deal on that purchase. Since then I have been back to Mannings for service. I put a lot of miles on this vehicle and do frequent oil changes and other maintenance and the service department has done a good job with these services at a good price as well.

The staff is very nice and accommodating. Just seems every time I bring in my car for a tune up they find something that needs replacing and costs me $500-$1000.

After having a rough experience, recently purchasing a used vehicle from another dealership for myself, my wife and I went to Brad Manning Ford. Our salesman, Terry Reaves was awesome. I have never had such a comfortable experience buying a car. No pressure, no hype, no Whats it going to take to put you in this vehicle?. The vehicle we ended up buying, was exactly what was being marketed, nothing less than truth. Kudos to a car dealer that lives up to any standards, let alone surpassing them.

I was helped by Terry and had an amazing experience! I am only 20 years old buying a car all by myself, and Terry made me feel so confidant and happy about my decision. Very helpful and honest!

I had a very good experience buying a vehicle from Manning Ford. Terry Reaves has a pretty low key approach which takes some of the stress out of the process. Ben Manning was concise yet thorough in going through the final paperwork. I would buy from these guys again.

Five-Star Dealership! I had a great experience, and I look forward to doing business again in the future. I highly recommend speaking with Terry Reaves. Hes both trustworthy and honest.

Under these difficult times, they continue to provide excellent customer service.

Great i bought a 2002 toyota tundra my sales man ken was great they gave me a good deal and where very nice and honest overall i’d definitely come back

They are very kind and helpful people.

Bought a used vehicle for $15,000 from this dealership. First off, while we were discussing our deal with the sales associate at his desk, someone else was allowed to take the vehicle out on a test drive. We felt this was rude, but decided to ignore it as we liked the vehicle enough to still buy it.10 minutes into my drive home, the check engine light came on. Went to Autozone, they explained that it was an issue with the fuel line. The part to replace it was $54. Went straight back to Brad Manning Ford and asked for them to cover the cost of the part. Since we made the purchase less than an hour prior, we gave them the option to keep it and fix the issue or choose any mechanic and we would handle everything as long as they covered the payment (an estimated $100 after labor).The sales manager declined to cover any such cost and was adamant about the fact that they didnt make enough profit on the vehicle to warrant the repair. He mentioned that since my vehicle was a Chevy, they were not able to do what was necessary on it in house.While discussing the problem, one of the partial owners got involved and decided to raise his voice, insisting that it was technically our vehicle and that technically they didnt have to do anything.The sales manager offered us our money back, but insisted only because he was confident that he could fix the issue and turn it around for a larger profit - since we apparently got them down to their lowest dollar amount.So to sum up the story, Brad Manning Ford declined a $100 repair on a vehicle that had been sold less than 60 min prior, all because they wanted to turn it around and make a quick buck. Willing to displease a (once) happy customer for the sake of scamming another client.Do yourself a favor and dont make a trip to Brad Manning Ford.