Happy with the purchase quality and their costumer service.

I needed rugs for our new home so I looked on line and found this establishment. I called them and asked information about a couple of rugs. They were extremely helpful and were prompt to call me back with any information I had requested. Their customer service is amazing! We just purchased our fourth rug and we couldn’t be any more pleased.

Fast delivery, I love my rug it looks amazing can’t wait to order again.

0 stars if I could. Worst customer service Ive ever dealt with, hidden behind fake syrupy-sweet voices. I will not be using them again, especially when there are so many other rug companies offering better shipping and return policies and straightforwardness.

A couple of weeks ago, my husband and I were out rug-shopping, and we just happened to drive past the RugStudio. Neither of us had heard of it, but there it was, so we made a u-turn and went inside. The customer service was excellent. The rug we brought home was too small, but we were able to exchange it for a rug that is the right size, and its beautiful.

Horrible customer service. Sent wrong color rug, blue not brown. Then tells me its a computer monitor difference. Find another rug source, youll thank me later. Im still trying to get it returned.

Made the mistake of ordering online. The color was nothing like what was shown on their website, and I checked three computers. I order a medium dark rug and recieved extremely light. They wouldnt return.

If you know exactly what you want you can probably find it on your own in this store. But if you want any advice or information there is no one willing to help you. Terrible service.

Great customer service! Very helpful and an amazing selection of rugs! Best selection i have ever seen!