Scott was amazing. Not only was he knowledgeable, he did not push on selling more. Best sales associate I’ve ever had the pleasure of meeting. Wish him the best and sorry you had to put up with my son hahahaha!Thank you so much!

I went to Rooms To Go because I was desperately in need of a new couch. Robert helped me to the max. A lot of furniture stores will not ship you the couch until about 6 weeks and they couches are pretty expensive. I even went to the Plano location just in case there was a better price. Turns out Robert was more interested in giving me the best price. Thats what you call customer service. Thank you Robert!

Araceli has been very helpful,very professional and very convincing. We enjoyed her service and we do not feel bad spending more than we had planned. The best service to warm your heart after a long day and after long search.Araceli the best . For sure we will be back sooner than planned. Thank you Araceli

Araceli was fantastic! She explained everything about the furniture I purchased and made me feel quite comfortable during the entire process. I strongly recommend you ask for her if youre ever shopping at this location.

Chris was very friendly, professional, and helpful! He showed us exactly what we were looking for and explained all of our options efficiently. When we need furniture again we will be back.

Mairan Lopez was a great service rep. She was very patient and took the time to help us and answered all of our questions. She had no rush to sell anything and gave us our space to look around at our own pace. Thanks to Marian our first ever visit to Rooms to Go was great.

Sales person Chris Lewis helped me buying sofa and love seat.They told me I will get my furniture by July 5th but instead they brought me delivery on August 3rd 2021.We had no place to sit for month at our new house.Finally they brought sofas but never assembled it.Now I don’t know what to do with those huge boxes.They refuse to install it neither they will return it.

Thank you so much to Ben he did an amazing job helping me buy my very first furniture. This is the kind of customer service I look for when I go shopping for important things. Definitely sending everyone I know to him

Jack was a phenomenal sales person. I was in a rush as I was on an extended lunch break. He showed me several different mattresses and had knowledge of each one. I am very excited to have had him as a salesperson. Will definitely recommend my friends and family!

Mairan Lopez was the sweetest! She helped me find the perfect couch for my new apartment! Great customer service here and prices! Cant wait until my sectional comes in!

Be very careful, the staff in this location is very deceiving. I went to buy a bed frame and was attended by Ubaldo. Everything seemed nice and easy, but they will leave out very important details of the contract. Story short, they will steal your money.

Very helpful staff and welcoming environment. James was able to assist with all my needs day of and find the perfect options for my new home here. Will for sure come back for any more furniture needs!

James was great! He provided excellent customer services and he was the only sales representative that offered help!

Thanks Araceli she was a great person to work with she showed me all my different options. Thanks so much.

Great experience! Jack, our salesperson was very knowledgeable and friendly. With just over an hour until closing time, he never rushed us and was very detailed in highlighting the various features on the mattress packages.

We had a good experience with Jack. He did a wonderful job showing us around. He is very knowledgeable in the products and helped us make a decision. We will definitely be back and work with him.

If you need attention in detail, patience and the best sale service ask for Robert. He was very attentive and helpful in the whole process to buy my furniture, his knowledge in the market is big, I highly recommend this store and of course Robert.

James was very helpful and patient! Overall great experience.

I came here looking for a king mattress and Jack gave me the best walkthrough in between different brands and technologies according to my budget. He taught me about the options I had for financing and it came out pretty well. I am super super happy with my new mattress, I’m already planning to come back for a few upgrades. Gracias Jack, you were very very helpful!

Today I came to shop at Rooms to Go and Araceli help us. She was very polite, knowledgeable, and nice. She was very attentive to my Grandmother, and did not hesitate to answer any questions that we had. When we need any other furniture need we will be back to visit Araceli.

Marian Lopez was my salesperson. Knowledgeable, friendly and processed my purchase quickly. She took me directly to the item I saw online and answered all my questions. In house financing took less than a minute! Can’t wait to get my new leather sectional!

Ben was VERY helpful. A lot of great selections.

We came in looking for someone to help us finance, and we werent disappointed. Araceli Dominguez was able to explain every question and doubt that we had about our purchase in English and in Spanish. We were able to get in and get out fast and effectively. I am looking forward to coming and being attended by her once again. 😊

Bought a new couch today with Ben’s help. Thank you Ben. Great service, thanks for helping me use the gift card and for introducing me to my new couch!!

Scott was amazing. We had visited 3 other furniture stores and Nebraska furniture before the Rooms To Go on Preston. Scott was the first person we met that greeted us. I told him I was just looking. As we sat down and found the sectional that we loved, we saw Scott walking around, asked him about the furniture. He was extremely helpful, welcoming and patient with our needs. I got his business card as I had planned on coming back at a later date. My daughter and I came back about a week later ready to purchase the sectional. My daughter, an 8 year old pointed to Scott right away when she saw him walking in towards the back of the store. I yelled Scott, he had such a welcoming smile on his face. I told him I was ready to purchase the sectional. He was extremely helpful, has a kind spirit and was a pleasure to speak with. My experience with Scott was the best ever.

I liked the Cindy Crawford Tribeca sectional but didnt like the burgundy pillows that went with it and the end and coffee table it was paired with. IrmaLinda went out of her way to have other pillows moved over to the couch and different coffee tables so that I could find a set that worked well together that suited me. She was very helpful.

Wonderful experience,very helpful, great service and price. Overall highly recommendYou need anything ubaldo will gladly help you!

BEN HODGE WAS AWESOME!! Very knowledgeable about the furniture.. I told him what I was looking for and he showed me multiple things that would complement my style.. Overall with BEN help we sealed the deal.. I was also able to build a line of credit.. My experience at the location was GREAT!!

I was in need of a new living room set but was just expecting to browse. I worked with Scott. He was so patient and informative and showed me different options. With the financing available I was fully confident in making a purchase and I received my delivery 2days ago with no delay. I’m so glad that I made the decision.

Im not going to tell anyone to not shop at RTG. However, I will say dont shop at the RTG on LBJ Freeway in Dallas. I recently purchased a reclining loveseat (not a cheap one, I spent $2k on one item) from this store.The salesmans name is Chris. He was so busy trying to juggle customers while I was there, that I had to eventually leave him my business card and handle the transaction over the phone. I should have known then, this young man was more concerned with trying to pad his commission check that actually taking care of his customers. Chris promised me a delivery date of 09/15/21 but when he sent the sales slip to my email it had a delivery date of 09/23.It also had a $210 fabric protection plan that I didnt order. I called Chris and he promised me he would fix it and I trusted that he would.The new invoice arrived, and the fabric protection was removed and the correct delivery date was added. However, they charged me for a rush delivery fee because he changed the date.I tried calling the Customer Service number multiple times. Each time the hold was over 30 minutes, and when I requested a call back it never came. I finally decided to call the store again and talk to Chris. Chris wasnt available, so I spoke to the store director named Nick. Nick clearly had no desire to listen to my story or to help me out at all. He punted back to Chris and said theyd get back to me. Chris later left a voicemail saying they had fixed the delivery charge. So far, Im ok with all of this.The call came today to schedule the delivery and even though it was the agreed date the time was not what I requested. I called the CS number again, yet to be placed on hold for another 30 minutes. I attempted an online chat and was told the delivery time cannot be changed. At this point Im just irritated with this company.I called the store again and spoke with Nick. He told me I could accept the delivery time given, or I could cancel the order. I cancelled the order. I refuse to give money to a company who does not value my business. I was patient and I gave them over two weeks to get their *&^$% together and it still didnt work.If you shop at RTG, do so at another location. They do not value your business.

I have visited this location several times and the customer service is really awesome. But specifically the last time I visited I meet Scott, one of the kindest and most welcoming person I ever meet. His warm welcome and kindness makes you feel comfortable. He gave me enough time and showed me all the available options on the sofa I was looking for with no pressure. He let me take time and decide what I want with no pressure. Thank you Scot !

James helped me out a great deal in finding a couch. I would recommend him to future customers. I am very pleased.

Ive shopped at Rooms to Go a few times. Im building a new home, with a Mid Century Modern theme, RTG has what I need.

Araceli helps us out, she was amazing, super friendly and efficient! Had a great experience, stress free and fun time with buying furniture! Thank you Araceli!

Super great experience! James was incredible and so helpful during the process. Happy with my new sectional! 😎

Honestly, it’s been years since my mom and I have been to Rooms To Go. Once we walked in, we were welcomed in with care by Araceli. She gave us time to walk around and check the place around and asked what we were looking for and interested in. We told her what we wanted and she gave us the full rundown of the set and everything. We even tried the beds and they were amazing. If you want the best service you can possibly ask for, I suggest asking for Araceli, she will convince you 😂

The lady who helped us, named Araceli was extremely helpful, patient and nice. She also helped us with getting the best deal for our budget. Highly recommend her and the place overall.

Ermelinda was so awesome with assisting me in finding the right dining room table for my new home. She was very caring, thorough, and attentive! Thank you Ermelinda..you’re amazing! -Carlesha

I visited Rooms to Go at Dallas today looking for a new mattress. James Craft helped me by providing me different options and quality information.Im going home very happy with his excellent service!I recommend him 100% for everyone that is looking for an excellent seller.Thanks, James!

I went to the store today to buy a mattress with my son and Chris was the most helpful person he is so knowledgeable about mattresses. The easiest purchase I’ve made in a long time. SEE CHRIS !!!!

Jack helped me so much! He spent so much time walking me around and making sure I got exactly what I wanted. Such a sweetheart!

Today my sister & I went to look at furniture for our new apartment. While looking around Mr. Ben offered assistance and gave us all the information we needed to make the purchase of our dream couch! We are super excited, Thank you Mr. Ben :)

I am so happy and excited today with the service from Mr. James. I have been a customer for 25 years and this is why I come back. He was very kind and helpful. I highly recommend that friends and family come in to Rooms To Go and experience it for themselves.

James was so helpful! He let us have our time to figure out what we wanted and didn’t hover at all. And he answered all the questions we had very thoroughly. Thank you James for helping us get our new couch!

Ermelinda R. did a great job! We found exactly what we were looking for and she showed us how to best take care of our new purchase! Thank you =)

Our visit was great..... I bought two wonderful couches and I am extremely pleased at this point with my purchase Ill try to upgrade when I have them delivered.

I came in looking for living room, bedroom, and dining room furniture I was not really sure of what I wanted. Araceli Dominguez greeted me when I came in and was with me very patiently from beginning to end. She answered any and all questions and concerns that myself and my husband had. Very good experience.

Great value great service rooms to go is the best. Scott gave me the best experience I’ve had in a very long time.

I was helped by Chris and had a very pleasant experience with him. He was patient, outlined all my options and was very helpful in making my decision. If you decide to shop at this location, make sure you ask for Chris!

Jack was awesome and walked me through everything. SUPER HELPFUL

Ubaldo Canto was our sales rep and was excellent. He gave us many options to consider, was extremely knowledgeable about the product, answered all of our questions. He was very professional and listened to what we needed.The whole experience was very good, the only downside was that even though everything we ordered was in stock, the earliest delivery date was 10 days later. Was really hoping to get it within three or four days so that was disappointing.

My wife and I purchased a top of the line mattress with a remote controlled base for head and foot elevation in February 2021. The delivery occurred on the day scheduled and the delivery personnel installed the base and mattress and did a quick demonstration of the remote’s functionality. They quickly left and upon closer inspection the same afternoon, I noticed that the bed was too low and could not be height adjusted with the remote. I looked underneath the bed and noticed that the footings for the base had been placed under the bed in their packaging and no mention had been made of their existence or use. I contacted Customer Service multiple times and was routinely placed on extended holds. When I was able to speak with a live person, I was advised that I would receive a call back and when none came, I called several more times and escalated the call to a manager. I was advised that a delivery man would come and install the footings on the next available delivery date. When no one showed up by mid-afternoon on the scheduled date, I called Customer Service and was assured someone would arrive before 6:00pm. I called again shortly after 6:00p and was told they should arrive before 10:00p. I waited all day and no one arrived and no one called. I contacted the salesman, Ben H., and he said he would escalate my concern to the store manager. Neither he nor the store manager called me back. At the point of sale, everyone was so friendly and helpful. The customer service is detached and uninformed. Whoever they contract with for deliveries seem to only care about making the delivery as quickly as possible and getting to the next location. I’m very disappointed!

Robert Cruz was very patient and informative with us. He took his time to help us and answered all the questions we had. There was no rush from him to sell anything, on the contrary Robert showed everything we asked him and he help us to find what we were looking for. He is excellent, ask for Robert if you want have the best experience in shopping furniture in ROOMS TO GO.

Ben was very kind and patient with my needs. I am a first time buyer for furniture and he didn’t make me feel like he was trying to push a sale me. The financing is great as well! Thank you!

Jack was awesome! He helped us find exactly what we needed and was so professional! Thank you rooms to go!

Ben was very patient in helping me made my selections. I would definitely ask for him on future purchases. Thank you Ben!!!

Ubaldo showed us all the options and was SO patient with us! He took his time checking all the availability of almost every couch we looked at, which was helpful because we needed a couch ASAP. I appreciated his honesty, as well. Very quick and efficient!

Rooms to Go was an awesome experience. The furniture was very good quality and the service was amazing. From the moment you enter the store you are assigned a helper, mine was Scott. Over the 3 weeks of my husband and I coming and going before deciding on a product, Scott was very attentive and detail oriented. He helped us each time we were there, remembered who we were and what we wanted. In the end he helped us find the perfect furniture for our new home that fit our budget and preference.

Robert made our visit beyond perfect! We were in and out in less than an hour with exactly what we wanted, couldn’t have asked for better service!!

Table came apart, made warranty claim. Went to re select an item at another store and they took off the delivery charge. Order was canceled bc the Dallas store wanted to charge delivery even though manager at another store approved no delivery charge. Went back in to re select item and new store would fix the delivery charge, get to end of sale and they charge us again for insurance on the new item? We already bought the insurance originally??? Why would we buy it again on the warrantied item? Will never buy from here again

Mairan Lopez was amazing. She greeted us at the door and helped find stuff for my house and my parents. I appreciate her patient, dedicated manner. This made our transaction seamless. Thanks Rooms To Go. We are comfy!

This Rooms to go location was an amazing experience, stop by and ask for Chris, he was very helpful. I was about to head out empty handed and Chris was able to help my purchase with a really nice sofa. You wont regret his service.

What a great team at this store . From Ben who warmly greeted me at the door to Scott the salesmen my sister referred me to. Scott is great! He listened to what I needed and helped me find just what I was looking for. I really appreciate he respected my budget range and found great options that worked for me. Scott gets extra points for patience ! I walked back and forth so many times trying to decide between two options. He graciously walked with me never showing any annoyance or trying to hurry me along.Thank you Rooms to Go for such a great shopping experience and great customer service!

Ubaldo was wonderful. He answered all of our questions and made suggestions. Very nice to work with

Stopped by today to purchased a living room set and was assisted by James. He was very helpful and polite. Not your typical pushy floor salesman got me in and out quick without any issues definitely recommend.

This was my first time buying from Rooms to Go and I had the pleasant experience of working with Roberto there to get us a new furniture set for our living room. Extremely patient and very informative and we felt overall very welcome but also not pestered. Easy 5/5 stars! Thanks guys!

Just bought a Stearns and Foster, upholstered bed frame and extras from Scott Barr at Rooms to Go off 635. Scott was professional, personable and knowledgeable plus it helped that I had my best friend Chris P. on the phone who works the Clermont Florida location and owned his own furniture store in NY so we are confident we made the right decision. Thanks Scott and Chris P.

Chris from the LBJ location was great. He was committed to helping us find what we need for the right price. He operated with high Integrity and positive energy. We will surely be back to rooms to go for our furniture needs! Thank you Chris.

Aracele helped me a lot.She was patiently taking my wifes considerations which were too many of course. She was helping me to get the shipment split into two shipments just to receive something before the season.

Had a great time from the time I walked in the door. The sales lady Shakresha, was amazing

Marian was great! Had amazing customer service and got us what we want!!! Ask for her when you come:)

When you go to this location, please ask for Jack Horne. He is amazing!!

If I could give zero stars even thats too high for this company. First I could not get assistance in two different stores and ended up purchasing a sofa online. Delivery was a disaster and took multiple tries. The sofa ended up being defective somehow as it feels like material over metal and is painful to sit on. Now I have tried for weeks to get an exchange and have been given the runaround repeatedly. Three different trips to a store, 10 or so calls where I held for over an hour each time only to be transferred to another department where I hold for another half hour and give up. I have utilized the call back feature so many times and not received a call back, submitted an escalation CSR case online and more. Finally got it approved for exchange but cannot get anyone to help facilitate this exchange so not helpful. At this point, and since all the sofas are backordered for months anyway, I just want to return it and get money back. Of course I still have to get a human being on the phone to do this and Im back at square one. Rooms To Go sells garbage furniture and useless warranties, delivers or does not deliver whenever they feel like in a rented truck, offers zero customer service, and bottom line is predatory in their business practices. Dont give them your money or you will be very very sorry as I am. Still have nothing to sit on after months and Im out thousands of dollars. Beware!

Wow! I was needing to furnish a new apartment for my son and didnt know where to begin. Scott Barr helped me and was so friendly and thorough that it made the whole process much more fun. I will definitely be going back the next time I need anything. I cant recommend him highly enough.

Robert was absolutely amazing. Very attentive to my needs and found me exactly what I was looking for. I look forward to shopping with him in the future.

Ms Araceli assisted me in a most professional and positive sales.I felt she knew the product and that made me feel at ease while purchasing a bedroom and living room set.Again very professional and knowledgeable.Thank you

Ben was super helpful, friendly and carried on a great conversation! I felt very welcomed and because he was so nice I bought the entire set up of the couch, thank you Ben for my 1 stop shop!! I am so excited and will come back and ask for you again soon, stay blessed !!!

Great service and help from Araceli. Provided lots of helpful information and was around to help when looking at different furniture options.

Ben was very helpful soon as I walked in the door! Excellent customer service

Ben was great with his expertise and patient with me while I shopped for a bedroom set and dining room table.

I just left this rooms to go and I am so grateful for Gigi, she helped me with my bedroom set and helped me pick a carpet too. This was my first time shopping at rooms to go and I will definitely be back.

Mr. James was a wonderful person and very helpful. I 100% recommended going with him. He was clear and direct about everything. He was able to answer every question I had. Wonderful.

While this locations staff was professional and helpful, its diminished by the companys miscommunication, customer service wait times, and inability to accommodate the customer for their errors concerning delivery. Im not the first customer with this experience and encourage customers to explore other options since I wont be the last.

Great. Services. Friendly. I. Will. B. A. Customer. For. Life

Mairan was super helpful and was able to save us some money! Found furniture that was in stock and picking it up tomorrow. Definitely stop and ask for her.

James was such a delight! Very, very helpful and patient! He helped with everything I needed and overall was a great experience for a first time mover like myself!

Araceli was really helpful after we had a bad experience with customer service! She treat us really nice and if you need any type of furniture on rooms to go Addison ask for her !! 💕💕💕

Araceli helped to give helpful design advice and honest opinion on the material of our mew living room couch and rugs!

Chris was a great help! We were in and out within 30 minutes with a new couch. He got us over 80% off on the warranty and personally is calling the buyer to see if he can get the piece to us sooner. Awesome customer service and highly recommend

I was pleasantly surprised that all of the employees we encountered today were so helpful and friendly. I was used to aggressive sales tactics we see in many places but this was not the case today. Our salesman James was very helpful, kind and knowledgeable and guided us through the entire process.

Araceli did a great job helping us with picking out furniture! She was extremely informative and helpful and patient. Would recommend!

Mairan was a great help! Definitely would go back!

James came to us as we were looking for some couches and he was an excellent help! Very polite and extremely knowledgeable of salesman tactics! He was an awesome salesman saved us more tha $400 on top of sales ad! We were extremely lucky to have him help us select what we needed as he also explained everything in detail about the maintenance plans and coverage protection. Rooms To Go is lucky to have an awesome salesman like James. When you go to Rooms to Go at Preston n 635 in Dallas ask for James for a great great furniture buying experience!

Scott helped us and he was awesome! Very friendly and check on us a couple of times to make sure we were ok! We finally selected our living room set and check out was easy and not a long process, which is always a plus for us. He explained everything we need to know about the cleaning protection!! He made our experience perfect!!

Thank you for answering all of my questions and your patience throughout the process, Chris

Easy, friendly, patient and nice customer service received from Araceli Dominguez she understood my needs and my budget when it came to purchasing my new living room set and broke down all the charges to the last penny witch I really appreciated I will be returning for my future furniture needs with her thanks you Araceli !!!

My mom and I went to Rooms to Go today looking to get her a new recliner. We were pleasantly met by Araceli Dominguez upon arrival. Araceli was extremely helpful without being pushy. After fully understanding my mother’s needs, Araceli showed us the many options available, and we were able to select one that checked all the boxes. I wish more sales people were like Araceli! She was wonderful!

Ask for Jack! He is the best helping you and showing all what you need!

Ubaldo was fantastic! He walked me through the store showing me about a dozen options of sofas that would fit my needs. Process was very easy and everyone was so friendly.

We were at the store today and Aracely welcomed us with a big smile -behind the mask, of course- and with a great attitude. She listened us and was very patient with each one of our questions and requests.Excellent customer service. Totally Recommended.