Went to this location on Wednesday 08 /11/ 2021 at 5:15 pm ish because I wanted to switch from Metro pcs to Verizon so I step in to the store and there was only one guy working he was kinda busy with some grandpa and when he saw me he didnt say welcome, didnt say give me a minute or how are you doing, he literally said nothing! I told myself OK is not a big deal he is busy so I took a sit and waited for about 10 minutes and the guy didnt say anything he kept working behind the desk helping granpa so I decided to leave and I went to T -Mobile Buena park location and everything was five ⭐⭐⭐⭐⭐ great costumer service, I got my new phone and now I belong to T-mobile. BTW you can take a look of the Camara to make sure Im not lying. The guy was a white guy blue eyes and kinda long hair.

Nothing.. they cannot do anything to replace my unit (celpon) im so disappointed even my celpon have insurance

The best so helpfulI couldnt ask for better service

Went to this location to order a new phone and it wasnt in stock so I talked to an employee and he ordered it for me and told me it would take a couple of days to arrive. Four days later I hadnt heard anything but was in the area so I stopped by and asked if it had arrived yet and they told me no. Due to the pandemic I know shipments can be delayed so I was fine with it. A week had gone by still nothing so I called and ask if my phone had arrived yet the employee I talked to told me my phone had shipped but still hadnt arrived and that he couldnt see on his end where it was just that it was in transit. I didnt NEED this phone so I was still cool with waiting. Now its been 2 weeks so I decided to go through Verizon and track my phone. Just to find out that my phone had been delivered to this store 3 days after I had ordered it. So the 2 gentlemen that were in the store that day were just too lazy to look for it or didnt know what they were doing. Some named W Williams signed for my package. I dont recommend shopping at this location

Was able to resolve some of my issues but others mean taking on Apple.

Employee was very accommodating.As seniors, we appreciate the courtesy.

Was having trouble with my Face ID on my iPhone so i went in to get it checked out. Trinity was the person who helped me and he was great. He was very knowledgeable and showed me how to fix the problem myself if it were to happen again. While I was there I he also replaced my destroyed screen protector and I left feeling like I had a brand new phone. Will definitely be coming back to him for any future problems.

Very helpful. Above and beyond. Checked for any discounts I might have had. I didnt. He checked all components to find problem.

Attempted to do a in store pick up of a phone I bought online. After not answering the phones or calling me back over a few hours, I went to the store a found a empty store and a employee on his phone. The employee said I have to wait for the order to go through, but not to worry as they are open till 6 PM so it should not be a problem. I returned at 5:30PM only to see they closed early.

I came in regarding my data & Priscilla at the Cypress store gave me excellent service. She answered my questions and made it easy to understand. She didn’t try and sell me something that I don’t need. She changed settings for me so I wouldn’t go over my data.She spent time with me and didn’t try to rush me through it. I would go back to her in a heartbeat. In fact I will from now on. She needs to be commended by you because she’s a great employee!Satisfied customer,Ms. Ruby

The manager, Trinity, was so polite, professional and helpful. I will continue to do business with this store. Amidst Covid-19 chaos, he was calm and collected. Great job Trinity!

Young employee working 9/8 very knowledgeable and pleasant. Keep him 👍

Trinity was great handling my phone troubles. Thank u sir

Best experiences Ive had with Verizon. Ian was awesome and entire staff was great and friendly. Made upgrading my families phones so easy. Got a free tablet and saved money on my bill. Thanks guys!!!

Came Into the store to get a new phone and black kid in the store was so rude and not professional.He is on the phone and I can hear him using foul language before I could even step into the store. Will do my business somewhere else. Other rep was good with me and nice but other kid did not make me comfortable here. Wouldn’t recommend you having your kids here when he is around. Wish Priscilla was still at this location to fix that potty mouth

I came her here because of the ratings compared to the corporate location a mile down the street. I want to give more stars but my experience cannot justify. My first visit answered a lot of questions to have make the switch from another carrier unfortunately they didnt have the hardware in stock to seal the deal so I placed and order and waited. Visit number two, after my hardware order arrives and I get the new guys whos super willing to help but botches the setup process. What should have taken 30 minutes went well beyond 4 hours. At least he was a nice guy and we had a nice rapport. So I get said hardware hone and the very next morning I receive an email stating that my discounts were disqualified so back to the store I go. Lost more time but hopefully all is correct. Only time will tell, in a week or in the next billing cycle or two.

Best customer service, Priscilla and Gaby are very efficient and satisfy customer needs. They have a very positive personality. My husband and I love coming here. I highly recommend to always come here, and they try their best to not make you wait long.

I was having trouble with my G3 so I decided to see if there was anything that could be done to fix my phone. I walked out with a note 5, a case, extra battery pack, and a new tablet. The stores manager Ian was so knowledgeable and helpful. He took his time to go over my plan and offered me many options that I couldnt make up my mind! Great store, definitely going back!

I am so grateful!! I received excellent customer service. They were very professional and knowledgeable. I really appreciated how friendly and patient all the service representatives were who helped me. Thank you!! Jesus and Store Manager Ian

Walked in for help with my phone and Jesus was very helpful. Best customer service representative I have worked with in a long time. Need more employees like Jesus. Also, the store was very welcoming and friendly. Will definitely recommend this store to family and friends.

Fast and Great service. Thank you Zylan for your help!! Ask for him when you go!

Thank you to a wonderful staff that made me feel comfortable right when I walked in the door. Gaby and Priscilla were both veryhelpful and Kudos to you both. Thanks again

Called before coming to store I showed up 20 minutes later no one is in store or answered phone waited, 3 hours for lunch and debated Christian Zealot on the corner still no Verizon worker in store or answer phone .

My experience was very helpful and it helped me understand how to use my iPhone. Priscilla was a wonderful help because of her expertise and ability to answer my questions. Thanks Priscilla! Anita Burch

Great customer service! Very helpful and informative! Nice people to deal with!

Love the customer service!! Blake is professional, patient and awesome. How often can you say that? Very often if you come here. Thanks Blake for the help!!!!

This verizon affiliates rates more than 5 stars. the manager Steven and sales associate Michael rate 20 stars. They were helpful, knowledgeable, beyond professional, and a pleasure to do business with. Highly, highly, highly recommend this store for all your Verizon needs.

Have always had a great experience and is my goto spot for my Verizon issues. Cesar and Priscilla are amazing and are so helpful. Wonderful service. They go above and beyond.

The staff was extremely helpful, and courteous. I got only what I needed & everything was explained to me. I had no surprise charges. Definitely a place I give 2 thumbs up, or in this case - 5 stars!

Came into the store trying to get a new phone for my wife, ended up also getting a new phone for myself. Gaby helped us with everything, very detailed and thorough. Coming back to this location everytime.

I really appreciate the Verizon wireless associate Danny, going the extra mile to help me, going beyond the call of customer service, to make sure all my needs were met, thats why ill keep coming back to this store and keep Verizon as my cellphone provider, thank you.

Amazing customer service! The employees here are much friendlier than the Verizon store down the street. Anytime I have questions about my phone this is the place I come to.

DO NOT GO HERE, UNLESS YOU WANT TO BE DECEIVED!!!This is a difficult review to write because I hate giving places bad reviews even if they deserve it. Please be warned, make sure you ask specifically what they are charging you for because they misrepresent and deceptively charge you things you don’t need, hoping you don’t notice or unwilling to take the trouble to dispute later. Either go to the Apple store (for iPhone) or just order on-line through your carrier unless you want to pay for unnecessary things you don’t need or want. They will charge you for one of their “Go Advantage Program” without telling you or charge you $20 to set up your phone. The iPhone 7+ was also $10 more than what they were selling for at Apple??Bottom line, I was lied to. Since I had a bad experience with a Verizon store near my home, I was willing to travel further to this GoWireless store in Cypress since it looked like the reviews were pretty good. My first visit was pleasant. They seemed friendly and attentive and in my case I just wanted to upgrade my phone to an iphone 7 plus. Art G/sales rep & manager went over the cost of the phone, upgrade, etc. Since it was on back order, they told me they’ll contact me when the phone comes in. That’s when the problems began! First the store never contacted me to let me know that my phone came in earlier than projected. I only knew because Verizon sent me a Fed-ex tracking email that phone was delivered.When I came in to pick up my phone is when all deception began. First I was told that due to an Apple promotion, I would receive a complimentary glass protector. I was surprised at this and questioned this, but again AG assured me that it was something new that Apple was doing with its iPhone 7s. So he puts the glass protector on and sets up the phone and rings me up for the tax of the phone, which came out to a little more than I thought it should be. As I was ready to leave, I had to ask for a copy of the sales receipt. When I got home and had the chance to look at the receipt more carefully, I notice a $79.99 charge for a Go Advantage Program. When I called the store and asked about this, I was told that this was a mandatory charge to participate in the Verizon Edge program. Well I find out directly from Verizon that this is NOT a mandatory Verizon program and just a Go Wireless program.So I called the store wanting a refund. The salesperson who answered said that since Art left he would call him to see if he can get a refund code. He relayed that Art asked me to come in tomorrow since he will be in. I came in the next day and then Art tells me that he would need the district manager’s approval for a refund (which they say they never/rarely give) but he’s off for the next two days!? And ask me to come back a 3rd time?!! I wanted a refund for a program I didn’t ask for, wasn’t told about and didn’t need. They kept trying to sell the benefits of the program…(glass screen protector, accessory discounts…etc) I already have a screen protector that I ordered and have discount through my work.Bottom line, I thought I had finally found an authorized Verizon dealer that I could recommend to all my friends, but only if I don’t want them to be my friends anymore. So disappointed.

My experience here is so great, Cecil, Gaby, and pricillia, are all fantastic with customer service. This is my 5th time here and each time I have left happy and satisfied. Thank you Ruby J.

When I went to the Verizon store, Cesar the manager gave my wife I great service. I will recommend this local store to everyone.

Love this store Ian and Jesus are always so helpful. Best customer service will keep coming back to this store highly recommend this store for the best Verizon customer service experience.

I recently visited this store to buy a Mothers Day gift as Verizon was having a fatastic BOGO on the S9 and iPhones. I was immediately greeted by the manager Priscilla and one of the store reps Gabby. I told them what I was trying to accomplish and what I thought might be the best way to set up the new phones on my account. Both of them took the time to listen, offer suggestions, and then came up with a great plan to help me. Throughout the entire process they provided fantastic customer service answering every question I had. I highly recommend visiting this store if you are Verizon Wireless customer and need any new phones or accessories. They will definitely take great care of you!

I was visiting my parents from out of town, and forgot my charge. Went in for a charger and was met by a very nice sales person. He told me they were running an offer with phones. And, that it would cost me $45 to get a new charger or just pay a little more and I could get a new phone and 3 free accessories from Samsung. Now I have to pay over $700 for a phone that I dont even need! I am soo extremely upset and feel I got robbed. Instead of paying about $60 a month for my plan, I am paying over $100 a month. This is high way robbery. I will NEVER go back to this store again. I feel extremely disappointed.

Very easy and uncomplicated experience replacing my busted phone with a new one. Staff is very helpful and knowledgeable especially Priscilla

Took my phone to the Cypress store because I kept getting an error message. Jon the manager, was so patient, and really took a lot of time to figure out the problem. Finally got it resolved. Thanks so much Jon!

Very helpful....

Best customer service by far kind and enjoyed my time spent in the store great environment thank for you help the store manager is AZAMING

I had a great experience at this Verizon! Excellent group of employees here.

Used to come to this location to work with Stephen. Stephen is now gone and theres a new manager named Ian. Couldnt ask for a better experience with Ian. Very knowledgeable and attentive and has a friendly staff behind him as well.

The worst experience we have ever had dealing with a company, honestly, mike the guy who tricked us into this phone service lied completely, took away our data plan and even corporate told us he lied! verizon authorized this company to refund our money and change back our plan, art the manager strung us alone for months,then his regional manager to art to tell us to go pound sand! very very bad company! liars across the board!

If you want to know what it feels like to be invisible, go to this store. We were totally ignored for over 10 minutes. Thursday Aug 13th @7:30pm.

Very nice, and helpful. Was able to retrieve my info from old dead phone.

Great place!

Once again Jesus has bailed me out. Always friendly great service!

Got a great deal on my brand new G5!

Priscilla was great!!!She fixed all the problem that made from Topanga Verizon store !!!This store is honest!!!!

Great service they fixed my iPhone great service

Gaby is very professional and pleasant to deal with.

This is a nice store with friendly staff, but Verizon is one of the most expensive carriers.

Pam and Priscilla were great!

Priscilla was the best thank you

Great service

They were very help fool Priscilla help me