Very helpful with the new 5G SIM transfer. Then moved from Sprint/T-Mobile with another SIM Chip for T-Mobile per there information that as of January 1st Sprint will be phased out so got a leg up now rather than my current Sprint bill be raised.

The young lady how provide me and my coworker with service was very helpful and patient. Great Customer Service.

Had an easy time yesterday buying some phones.David was our sales guy and the best thing is,he wasnt pushy.He allowed us to make our own decisions and answered respectfully.He didnt try to sell us something just because as in trying to push the deals out the door.He was there for what we wanted.Plus I bought a speaker🤷🏽‍♂️Just because😁His patience with us is much appreciated.Thank you David🙏

We were originally Sprint clients going way back to Nextel. Then T Mobile bought the company last year. Everything was going well until the end of July, two days into vacation. My son dropped his Galaxy phone and the screen cracked and rendered the phone inoperable. Along his travels, he stopped at 2 different T-Mobile stores that were unable to help him. After returning to town, he went to another two local T-Mobile stores that gave no assistance what-so-ever and told him he would have to purchase a new phone or go to the Westminster Repair store to see if they could help him. We went there only to find it was closed due to COVID (08/31/21). Finally we ended up at the Cypress store with JC. This was an AHHHHH moment because he not only figured out my sons phone, but was able to update all our business phones without ANY HASSLE. He is very knowledgeable which means a lot as Sprint completes the confusing and exacerbating change-over to T-Mobile. Thank you, JC!!!! You are the absolute best!

There are no words for the awesome service I received at this location yesterday . I have never encountered such a group of knowledgeable and outstanding people! We walked out with an upgrade and a decrease in my monthly bill simply because Lori and her colleagues took the time to listen to the issue and the jumped into action as a team to fix it for me.Lori Suazo was helpful and hands down amazing with figuring out the mess sprint made of my previous service. Thank you Thank you Lori and T mobile cypress teamOutstanding customer service!!

Horrible. 10 employees doing absolutely nothing working like snails. Oh. And let customers cut in front of the waitlist. Bravo T mobile.

Clean store. Great people to help you. Came here to get my SIM card changed.

Ive been coming here for 3 years and all the employees, even the new ones are always nice to their customers. I really appreciate their professionalism here. Cuz Ive had bad experiences in other tmobile stores even by my home on garden grove and beach 😒

Brandon oh my gosh this dude is fast, courteous, and so dedicated i love how he explained everything was so determined to get my phone updated ill be a returning customer

Daniel helped me with everything I needed to take care of and he definitely knows exactly what he is doing. As busy as they were I never felt rushed and he was able to answer all my questions.Thank you Daniel!!

Fantastic. Problem w/ dropped calls on new REVVL 5G. Tech swapped simm card and updated. Test calls good. Thanks for prompt and courteous service.

Fast friendly and professional service Henry Nguyen explain everything very clearly

Usually I get very good help at the store, but Im disappointed with the reps knowledge today.

Good service and good quality.The process took time as we were transferring our phone lines.I wish they had some more seats as our kids were a little restless on those wooden chairs...

Efficient, fast and excellent service from Lori. Recommended

Great location. they were knowledgeable and fast service. Great customer service!

Great staff

All employees are very friendly and very knowledgeable.

Great people, outstanding service. THIS is the TMobile store to visit.

Added another line (the 4th). Went in story and ... BOOM! Seamless. Painless.Rep Jackie was very efficient, very friendly, very knowledgeable. (Kudos!)Location was ideal. Easily found the place via Google Maps.There was no wait time despite a lot of people coming in on a Friday night.Lots of phones to choose from.

Did NOT help at all!

Great place, Great staff. In and Out fast.

Bad service

Extremely helpful when they can help you. It can get busy, so dont expect immediate help if busy. I will go out of my way to go to this location because the customer service is top notch!

Me and my fiance come to this T-Mobile store because the great customer service that Chris offers! He is not the type to try to sell you on the items, you can honestly feel like his trying to help you. I highly recommend coming here, we have gone on both weekday and weekend and we didnt wait more than 10 mins.

My husband and I were growing impatient with other T-Mobile locations. End up calling this location, talked to David and he was absolutely helpful and patient to answer my list of questions. We drove to this store and it surprised me that even under so much pressure of helping a full house Dave managed to greet and assist us further. We were put under the care of Chris and everything from customer service, knowledge, to professionalism, was absolutely excellent! If you are thinking to transfer to a new cell phone provider or simply getting a new phone come here. You will leave satisfied. Thank you very much David and Chris! :)

I honestly am not one to review locations that much. My visit was not only the most pain free but it was a friendly no pressure experience. I am a graphic designer and new business owner. I came in specifically for a Note 8 and I was informed of the Samsung Gear S3 and all the great things this model does. I said I would put a pin in it then realized all the benefits I would have of not whipping out my phone for meetings, when Im in the zone on the computer, or just in general disrection of being polite to other people in my surroundings. I unfortunately couldnt afford the phone for the activation fee+taxes along with my other needed items I had bought. They were good enough to recommend making my account a business account and it would cut my initial costs significantly across the board. Kimberly and another T-Mobile employee (shaved head and beard) were very knowledgeable, friendly, worked with me, efficient, and again....No Pressure Salesmanship. Their location is right by my work and I am very happy with my new devices and the accessories that I bought with the simple information they placed on the table for me to either pick up or move on. So thank you to the staff. I am satisfied. Its the little things like this that make a business owner who holds networking as one of the keys to his ring to spread good words and go out of my way, if needed, to come back this store.

Went in to check out new iPhones with my Dad as he wanted a new phone. They explained the display ones had been stolen but no problem they would be able to pull out some from their stock so we can see them (Iwanted to see difference in screen sizes in person).They put us on their list to be helped. We waited for 15 minutes to be helped and then that time came they said they wouldnt have them available. I would have appreciated being told this ahead of time instead of waiting.

Theres no details. I needed assistance and the representative was able to help me. Great job and thank you.

Their staff at that T-Mobile sucks theyve given me a used phone that has malfunction into which the screen would not reply to when it was being turn on so all my irreplaceable photos all my contacts are now gone so thanks for helping me you have been a real pain in my ass. If you want to go to a better T-Mobile store go to the one that are in the Westminster mall the Anaheim area anywhere but but this one they will accuse you of doing something that might have happened to cause this malfunction.

T-Mobile manager here went above and beyond and picked up my new tablet at another store location because he was out of stock here. Great service very friendly highly recommended will return to this location

Great location. Pretty helpful staff. I actually drive an extra 4 miles than I need to because the place by my house is not nearly as good. ask for Jasper if he still works there.

My home T-Mobile store. Im always treated well and my needs are met. I was there to get an LG V20 for my son and our sales associate, Chris, was very knowledgeable and professional. We were unable to leave with our phone, but the order was placed. A few more days.

Outstanding customer service from Dave and Elizabeth they were very professional, informative and most of all very helpful. They store stays busy. Took care of a issues...

Christina was wonderful and ask the right questions as i was about to leave asking if i wanted my sim card transferred and even offered to transfer the data on my old phone to my new one which is what i loved i wanted to hear that its what i look to hear when i walk into the store to make purchases or line transfers

Horrible customer service at this store! I added another line to my service and was told by the sales rep there that there was a promotion going on where I would get a free phone and a free speaker if I added another line. I now find out that I have to pay the installment payments on these items for two billing cycles before its credited. What?? The sales rep was helpful at first and gave me his personal cell to contact him but when I still needed help he failed to respond. Also, there was a upgrade FEE for my new phone, which he failed to inform me about until the end. Since then (early September) I have been to the store twice and two other representatives have failed to listen to what I was telling them about what I was told about the promotions and made me seem like I didnt know what I was talking about...just for them to go check and find out I was right! Thats not customer service. I also needed a bill breakdown today and the rep was just throwing numbers at me instead of telling me what I was actually paying for. After me insisting my charges were incorrect, another rep called the customer service line and I ended up getting a huge credit applied to my account because I was overpaying this month, which it was the first sales reps fault! There are alot of other details and complaints I have but I will leave that for the customer relations letter that I will be writing ASAP. The workers here seem incompetent and tell you what things are or arent while dismissing what you (the customer) are saying is the actual issue! Just horrible...zero stars if I could.

This t mobile is my favorite store there is rarely a line and the reps are so very helpful.I am older lady and they are so patient with me. Located on Patella and Goldenwest

Great service always

Great customer service by Kenya

ERIN STEPPED UP AND FIXED MY PHONE TODAY! THANK YOU ERIN THE 5 STARS ARE ONLY FOR ERIN!! He was amazing MAYBE SPELLED AARON

These people at this store get things handled and are fun to deal with

This t mobile is the best. Chris is very professional and really values existing customers. Did a great job explaining my opinions and didnt over load me with information from opinions i wasnt interested in. Iv been here a few times and the other members of staff are great as well. Save yourself frustration and time, and make this your normal shop for your mobile hard wear

Associate was terrible & unhelpful. I ve been dealing with T-Mobile for about 16 years and Im considering finding a new service. Im feeling that to be treated poorly after 16 years of continual service is more than enough reason to leave T-Mobile on the sideline.

I went in on the 23rd of June. I got helped by Virginia, I wanted to see if I can afford adding a new line to my plan. After the transaction was done it was clearified I would be paying a certain amount each month. However I WAS MISINFORMED!! 😡 Two days later I called and wanted a break down of each phone payment I have on my plan, I spoke to the Manager that was in store at the time and had him explain the exact amount of what I would be paying and at the end it ended up being much higher than what she had told us. A whole different calculation which ofcourse made me upset because I had made the purchase already. Then I had to find out it wasn’t the amount she had said In the first place and also that even though I had the option of returning the phone in 14 days I would Still be getting ripped off because they stay with $50 and let me just say I ended up paying almost $100 just for adding a new line. Very upset with her service wouldn’t want her to attend me anymore . Please if your trying to make sales Virginia please inform correctly . Thank you and I’m sorry but I feel like people should know what you did.

Very knowledgeable and helpful staff

Finally, unlike another carrier, this is a wireless company that has really good customer service!!

Eddie was awesome answered all questions. Was on top of everything

Terrible customer service.

David and his team were awesome. Great customer service guys.

Not friendly place. Except you are here to open a new plan. I went here to buy a new sim card ( which is a essential thing in any mobile store). Yet a employee here tells here. We dont do the sim card. Ignorance, carelessness. Would not recommend

The sales associate completely messed up my account and I was forced to go back to this atore because TMobile could not figure oit wjat they did.

Awesome customer service even when they were crazy busy and Brandon was very helpful

Horrible customer services. Pressures customers to buy accessories and try to push a device to track your car. Go somewhere else.

Couldnt help with my question but were able to get me to someone who could.

STILL A GREAT COMPANY

Awesome!

Super fast service in and out with a new phone like that!!!

All I need was a blank SIM and they took forever and I left.. Workers standing around not helping

Only two persons can help with accounts. (both took a really long time with costumers) The other 3 incompetent guys were standing around checking people in, unable to help with accounts. Worse T-Mobile store experience.

Excellent Customer service

They are slow and skip over people in line...

The customer service there they dont know anything so bad dont go there

Very poor customer service and the employees arent helpful with your concerns or issues.

Good service

Good

Excellent

Very good service. Nice staff.Very good 😀

A lot of staff and very bad attention

Very good deal and they solved my problem

Very good kindness of the person

Exactly