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Rafi Autotech BMW, Mercedes, Repair
4643, 3817 Sepulveda Blvd UNIT I, Culver City, CA 90230, United States
Comments
Ar
Review №1

The team of technicians here are absolutely incredible. I have referred each and everyone of my friends and family and bring all of my cars here.I’ve done everything with these guys. Smog, engine problems, transmission stuff etc. never had a problem or complaint.Seriously, I used to go to the dealer pay way over price for the same service. It’s true not all mechanics are the same. Rafi and Kevin thoroughly check my car always, letting me know what needs fixing now and what’s left for Next service.Rafi helps me sleep at night knowing my car won’t stop in the middle of the highway I’ve dealt with too many bad mechanics and now I know when you find the right one pay the right price you get the best service and now I never have a problem.Highly trust these guys!!

Ro
Review №2

I’ve worked with a lot of different mechanics over the years and I have to say that my experience at Rafi Autotech is among the best. Their professionalism, customer service, and quality of work are unparalleled. I highly recommend you give them a chance. You won’t want to go anywhere else again.

Da
Review №3

I dont typically write negative reviews but I felt compelled to here. I went in for a typical oil change and had made a few other specific request items to be done as well. When I returned and the vehicle was ready I found that I was charged almost double what I usually pay at the BMW dealership and that none of my requests had been taken care of. I am giving 2 stars only because they completed the oil change as requested other than that it was a 1 star experience. Wouldnt recommend.

Ad
Review №4

Wow—I wish I had found this shop earlier. To put it simply, these guys are honest workers that take pride in delivering quality work. I ended up leaving a tip because they charged way less than expected. They earned a lifetime customer today! Thanks again

De
Review №5

Replaced my battery in my key fob. Super friendly. I plan on returning for a service.

דנ
Review №6

I own 2 cars, every issue I have I come to this place and every time I come there Im always happy and satisfied with the service, professionalism and fair pricing. They know what theyre doing, keeping me updated with the process and extremely organized. Ill definitely keep coming

Al
Review №7

Rafi an his tech are good and honest people. Quality work. Trustworthy.

To
Review №8

Had a great experience there, in comparison to other shops I have been to, they give you a feeling you are in good hands and super professional.The price as well was fair and the people seem very reliable and trustworthy.Will definitely keep going there for any problem with my cars.

Ma
Review №9

Im glad I found this place. Really good service and they were very helpful with my questions. Will be coming back in the future!

An
Review №10

I took my car here for general check up and I was surprised with the service and professionalism; they explained all in detailed and price was fair. Great experience, will be back.

Se
Review №11

Rafi is the best mechanic! Coming here for service is quick and easy. Thanks to Rafi I am always having my oil changed on time and my car runs better than ever. Keep your oil clean and come to Rafis!

be
Review №12

I called with a check engine light issue, they were avail to help right away and super attentive. Everyone is masked up for covid safety and even thru the masks, there was a clear charm and attention to customer satisfaction that I have rarely found in auto shops. They fixed my mini up in a jiffy!

To
Review №13

I brought in my Audi A3 TDI for service. Quick, reliable, friendly, and priced right. Highly recommend!!

Fi
Review №14

This place here is great . Customer service is great . Prices are right and the work they do here is just perfect . Definitely recommend

Ke
Review №15

Knowledgeable staff, detail oriented and extremely professional, its worth the cost.

St
Review №16

Rafi and Kevin were extremely helpful and professional. They inspected a used car for me and are thorough and honest. I’m very excited to do business here! Thanks again.

Da
Review №17

Stay far away from this horrible establishment most of the reviews are from their friends and people they pay to write them.I got a oil change and some brakes done and after they fixed my car they took it on a test drive and crashed my car into the street curb and a deep dip.Worst experience ever in my life when it comes to a vehicle the owner is unprofessional and the service is horrible.Take my word for it look elsewhere these guys are con artist save yourself time and money and go to people that Are actually professional And will take care of your property.

El
Review №18

I don’t let anyone touch my BMW. I’ve tried multiple shops and it comes down to finding someone you trust to be honest and someone I can call to advise with. I’ve been with Rafi for many years because I know his techs have BMW factory experience and honestly I feel more comfortable with them than the dealers. I change my oil, check my car, do everything with Rafi. We’ve been going here for years and I would say anyone that wants to keep their car for many years and feel safe driving it, I’d recommend Rafi at autotech. I always get a good price, definitely less than the dealer but I know my car won’t give me any trouble. Plus they always look the car and engine over, check computer fault codes and let me know what I should change ahead of time. I hate getting stuck on the road so I always fix what they recommend. I trust them.

Ma
Review №19

The guy working here are old school & know what they are talking about.He worked on my car gave me a fair priced estimate for the work, they i was happy so asked about tires & he got them & fitted the tires for my - one stop shop.This has become my go to place!!!no one else is touching my BMWThank you!!!

Xu
Review №20

I think I eventually paid more than it should be by a factor of 2 if I repair my Mini at somewhere else. When I first visit them, I tell them what I want to repair, and I was noted that the estimation of total is ~200. Soon as I arrive home, I get a bill of >3000 including something else. If I select what to repair, eventually it is ~2500. I feel they want to you keep leave the car there. Why dont they be honest to you at the first place? It would never be ~200.

Av
Review №21

I know this place for about 10 years. I met the owner in a networking organization that I was a member of. I had a BMW 740 which he handled many times and always on time and done right. Recently he handled a Porsche of mine and the work was done thoroughly as well. I am happy he can work on Porsche since its not easy to find good people to handle those vehicles. Anyway, its a good place that you can feel comfortable working with. I do recommend them. Thank you Ronni, (the owner) and thank your team as well.

Me
Review №22

They are THE best in the business. Very polite, professional and thorough when checking my car. Today and I had an issue with my gas tank and called and they helped me out quickly, no issue or hassle. I would recommend them to anyone. I truly enjoy giving Rafi and his team my business. Very refreshing.

Jo
Review №23

I bought a 2013 MINI, and knew it would need a once over. I was grateful that they took me in right away and after looking at it over the morning, thoroughly explained what was in great shape and what was not. Upon pickup, I even got some tips on things like how to change the color of my interior lights. You can tell they love the cars they service and you can bet I’ll be going back there when maintenance is next due. Also, it drove like a gem after their tuneup.

Sa
Review №24

A tech sought out my girlfriend at the gas station next door while she was putting air in her tires. He enticed her with a free tire check up. He asked her on a date & made some comments that made her feel uncomfortable. After she denied, he went to check her last tire and found a nail in it. Surprise! She believes he hit the nail into her tire. I believe the same, seeing as I checked her tires 15 minutes before she found herself at RAFI Autotech. RAFI Autotech then sold her a tire repair kit for the tire with the nail.Seems like a predatory experience. Being sought out at a gas station and then ripped off. Not much I can do here other than leave a warning for others. Thanks for reading.

Vi
Review №25

Very proactive, helpful and people-customer friendlyInquired about my vehicle issue and resolved it quickly❤❤❤

Te
Review №26

The service at this place is OUTSTANDING! This is my new go-to car repair. I called Rafi because my 328i didnt pass a smog check and I was on a time crunch to get plates by a certain date and needed a repair asap. He had me come in the very next morning and generously offered to keep my car there while I was out of town for the long thxgiving weekend (free of charge!). When I got back they had already done the smog check for me (at a lower rate than at my other place I might add!) and provided me with the paperwork for the DMV! I cannot stress how accommodating the people who work here are and how convenient they make the whole process! Rafi was extremely communicative, both emailing me and calling me after they had inspected my car and gave me advice on the best deals. He also informed me there was a recall on a part on my car and provided me with all of the paperwork necessary to get the repair fee refunded! I will be trusting Rafi with all my car repair needs from now on and recommend you do too!

Me
Review №27

This mechanic is really great! He really saved my car. I have a pretty old car that Ive put A LOT of money into already. When the check engine light came on, I thought it probably wouldnt be worth it to invest more money into it. So I called around to several places and explained my dilemma. Ronny was very honest with me and explained what I could do. I explained what I was experiencing with the car and he knew exactly what to do. He switched up my spark plugs in about 45 minutes. I didnt even wait that long, and it was pretty affordable. Much more affordable than having to get a new car, thats for sure! I highly recommend Autotech!

Mi
Review №28

Rafi and his staff are so knowledgeable and helpful. They always make time to answer my questions and do a great job.

Fr
Review №29

CAR MAGICIANS. Ronny and his top mechanic have kept my used 2000 BMW 528i humming along happily since I purchased the car 4 years ago. They have provided thorough estimates and have mapped out a maintenance program for future work. Ive had water pump work, battery, brakes, tune-ups, and some mechanical door repairs -- all performed without a hitch. And they arrange rental cars without hassle or delay. Go here if you want the best quality service outside the dealership. I believe their prices are fair and honest.

Av
Review №30

I came for a smoke check and was so happy with the service that I asked if they can replace my front brakes and change the oil/filter.They call an Uber for me to take me home and when the car was ready they sent me an Uber to pick me up.They were professionals and with a great customer service it was well worth the price.I love good customer service!

Be
Review №31

My first visit with my BMW which needed Smog repair due to failed the test initially at another smog shop which are not BMW specialist and the shop referred me to Rafi Automotive who is specialist with all BMW Diagnostic, Service and repair.The shop did call me with fair estimate which I agree to and all the documentation report was send to my e-mail after few hours the car was ready passed the smog test and I got free car wash and free shuttle. I am very pleased and happy to find this BMW place who was honest,prompt with quality. Thanks and I will be back soon for my regular service.

Ja
Review №32

I have been refereed by a friend to this shop and very glad I did. I found the team to be extremely professional, reliable, detailed driven coupled with excellent - on time - service coupled with a personal touch and very reasonable price.Highly recommended.

Vl
Review №33

Brought my Mercedes E320 station wagon here with transmission issues and Robert did his magic and fixed it. I have been to over 30+ auto shops in Southern California, this one is by far the best one. Thanks Robert.

Bo
Review №34

The best service ever! I highly recommend people come here because they check carefully and good service!

Rh
Review №35

Rafi was very helpful. Gave me a free diagnostics for my car. I found out that I have a recall on my car and will need to have bmw dealer work on it. I also needed a battery for my car but unfortunately won’t be getting it done through him due to pricing. $500 dollars for battery replacement. I am sure I can get this service cheaper elsewhere. So overall, Rafi was very helpful and seem very trustworthy and legit. Pricing might be a little higher due to his location in culver city.

Sa
Review №36

Marlon was great, super quick smog check and for no charge adjusted my tire pressure for me no problem when he saw my tire light.

To
Review №37

Great place to get a smog test. Fast and friendly service.

Tr
Review №38

Rafi and his crew of skilled techs are extremely knowledgeable, professional, and honest. A lot of the negative reviews have been due to poor prior expectations from customers (needing a cheap oil change, not having a warranty to cover extremely expensive BMW parts). I have had over $20,000 of work done in my 2011 F10. All of my estimates have been fair and the work certainly has been cheaper than what I would have been charged at a dealership. Remember people, you have the option to decline work once youve been given an estimate. Do your homework, check bimmer forums, shop around. Youll find no better certified shop in the Westside.

Mu
Review №39

Good place to go to when you have one of these Mercedess or BMWs. The people are knowledgeable and service oriented. What I didnt like is that they could not help me with my smog check with out replacing a $320.00 part which may not be their fault but I am not sure if they could not let me get a way with it somehow. I know this place for about 6 years and would recommend it.

Wi
Review №40

Horrible experience with these guys. My 2006 Mercedes E350 had noise. We brought it in and told to diagnose and fix. They told us they fixed something else for $1700 but the noise was still there. There mechanic then told us to basically junk the car by selling to CarMax because it would be more to fix than cars worth. We had it towed to another shop in Manhattan Beach. They said it was the training and could be repaired. We finally got the car repaired for $2400. Its been performing perfectly for 2 years now. RafI would not refund our money. This place is a rip off. Will never recommend them for anything other than an oil change on a rental car. Disappointing

Ja
Review №41

I have a Sprinter Diesel Van and was looking for a mechanic. These guys were great! They wont run up a bill if the repairs arent necessary and are happy to explain what the problems and repair entail.

De
Review №42

Ronny Benor rescued us when our 525i failed the smog test, not because of emissions, but because of a computer failure. He showed us how to get some financial help from the state and did a great repair at a price that was below all the estimates.

de
Review №43

Pleasant experience very professional and very thorough vehicle inspection which is important to me.

mi
Review №44

Had an older car that failed a smog test, they fixed it and had it DMV approved for about same price as what multiple other places said it would cost to just do a inspection. Super nice and quick!

Dr
Review №45

The work was done professionaly, quick and very reasonable pricing, the guys were nice and welcoming, highly recommended!

Kr
Review №46

My car didnt pass a smog here. My mechanic told me rafis autotech wasnt supposed to pass me because my check engine light was on when I came. Thats an automatic fail. The mechanic took my money anyway, did the test and failed me. He said I had a free retest when I get it fix (like ever other smog test place offers). He also offered that they could repair it, but I asked if I could take it to my mechanic. He said yes and they will still do a free retest.So I come back a week later and the owner I believe told me no free retest. They had to fix it themself in order for that deal. So I was lied to by the mechanic. Over something as petty as a smog test. So good luck with the customer service here.

SR
Review №47

Get totally wrong diagnostic report here. After sending to BMW south-bay, they give different report. Not happy. BMW didnt solve my issue until today, drove loan car like 3 months.

Ka
Review №48

My family comes to service our cars for many years, I am very happy to have my service at BMW, Mercedes. I drive BMW 325i and my wife drive Mercedes SL500, also my son drive Audi and my daughter drive VW, and the younger son drive Mini Cooper . I highly recommend this place.

ru
Review №49

Took 10 minutes, good price, nice service

Bl
Review №50

Went to Autocheck to get a check engine light read after reading numerous positive reviews here. They kept the car for a whole day and then told me my car needed over $3000 in repairs. When he told me the price he had the biggest smile on his face that I had ever seen. He said the fault that caused the light was the VANOS solenoid and that it would take 4 hours to change it + $250 for the part.I sourced the part myself for $150 and was able to change it myself in LESS THAN 10 minutes with a simple DIY on the M3 forum.Dont trust these people. They will rip you off.

yu
Review №51

I just want to check and sell my mini cooper before going back to my countey. And I went to Autotech international had the car checked. Ronny was the most professional person, I had so many questions and Ronny was very patient and very helpful, I could not have asked for a better person there isnt anything that Ronny doesnt know about a Mini Cooper. I would highly recommend you see Ronny Benor in this place for a Mini Cooper repair, you will not regret it. There was very nice and helpful. Thank you Ronny for all your help and time. YOU ROCK! ... Rainey

Sa
Review №52

Best place for smog test in Culver City

?
Review №53

Quick and efficient staff

Ro
Review №54

Nice guy.... most of the time

Ch
Review №55

Wouldnt give me a quote. His quote was whatever the dealer quoted minus 20% off. He was on a different screen on his computer and didnt want to change screens to get me the actual price. Needless to say, he didnt get the business.

Fr
Review №56

Good prices

Br
Review №57

Really nice and good, fast service

Ro
Review №58

Great fast service, again

Ar
Review №59

Thieves

Information
59 Comments
5 Rating
  • Address:4643, 3817 Sepulveda Blvd UNIT I, Culver City, CA 90230, United States
  • Site:http://bmwmercedesrepair.com/
  • Phone:+1 310-390-1108
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–12PM
  • Sunday:Closed
Health & safety
  • Appointment required:Yes
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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