Its been a few years, but I used this company and the Jeldwen product for two custom doors and a custom window. Doug Gilmore was the guy who assisted me and after installing three custom doors (one not JeldWen) and my window, I can tell you that the problem is usually with the contractor. Wrong measurements, inability to install correctly, my list can go on and on.We are very happy with our products and I could not find any other company that came close to matching the JeldWen warranty nor Dougs expertise. Various contractors claimed to install high end yet had no clue about this product which I found on my own. It definitely is not cheap but worth the money.