Went to Costa Mesa Ganahal yesterday with a return. Wow was I in for a surprise. The normally happy and friendly staff werent so happy and friendly. in my 60-years, cant ever think of a worse return related expience. Granted the unopened hardware had been purchased beyond thier 30-day return policy, but they could have been nice about it and at least listen to my story. Maria just didnt care. I left when she started raising her voice and cant imagine ever going back. And yes, I had my receipt.
The nicest lumber yard and hardware store I have ever been to
What kind of hardware store is closed on Sundays? Cashier Hailey is a bundle of joy! No response to hello and ty. Guess they don’t value interaction from customers.
Great place for Contractors to purchase their materials and supplies!
Great there are a good store to buy you can find almost everything, if they dont have they order for you.great people 😀
Disappointed you no longer carry hardware for bathrooms. So my expierence was not very good.☹
Ive never encountered friendly staff at this location. Very unfriendly people.
The guys that work there are super nice. Amazing customer service and really really helpful! It’s nice to experience this level of friendly list in customer service
Quick Offloading easy in, Out Clean Restroom, & Friendly Staff. I would Love to deliver this place again ..Thanks
Really impressive store with some great help!
The painting Staff was very helpful to me today, even after their work hours. Thanks to Simon, and Donna.
Lumber and more lumber, and you can use stairs to easily climb up to the shorter lumber pieces, after you drive into one of the two, indoor lumber warehouses so you can directly load the lumber into your vehicle... did I say there was lumber? And helpful employees.
Great paint department with everything you need for painting and refreshing your home!
Best lumber yard in area people that work there know what theyre talking about and very professional
Great customer service. From order desk to the yard guys helping. Quick and easy
Very nice people, the place was clean and well laid out
They have a decent selection of building materials, but do not have very many options with coil nails. The clean air vehicle parking spots are always full of non clean air vehicles, and when employees are asked about it they say, I dont know and go on about their business. It would be very easy for the checkout people to notice when trucks park in those spots and to kindly ask them to move or not park there next time.
Very helpful and they have a wide selection of most everything
Great place to shop for lumber.
More then just lumber. tool heaven!!!
Its very clean. The service is fast and friendly. The prices are good. They have a huge selection of wood and tool and everything in between.
Very kind and helpful employees. Store is very neat and everything is so organized. Found exactly the type of mouldings I was looking for and pickup was a breeze! 👍
Very nice and clean place with so many quality tools and items.
Good selection of lumber, doors, and windows; helpful staff. Closed in Sunday when residential customers are looking, which is just inane.
Clean..well stocked..its the best.
Forget HD, GO to a real lumber yard that has all of your needs,lumber,plumbing, paint and hardware and custom doors and windows!
This store has been a great help for my business for the last three years and the company I managed for 17 years before
Lumber is expensive everywhere but these guys do their best to keep the budget on track!
My first time after moving from another state. Immediately fell in love with the service, and packed shelves. Found products I couldnt find anywhere else. And my major remodel was close by. Left spending couple grand on lumber, tools, supplies. Will be back for much more.
This ganahl lumber is huge. And they are usually very very busy.and they have reason to be, they have everything there and theyre fast and efficient. This is the best ganahl lumber Ive ever been to.
This place is actually pretty good. They will take more one on one time with you than bigger depot places. ;)
Friendly staff. Helped with many accurate cuts on the piece of wood selected.
Big beautiful store in Costa Mesa.Very new, clean, wide aisles, organized.Huge selection of products.Ample free parkingGood prices and some really low prices on sale items.Highly recommended for hardware items
All day everyday, ganahl baby !! What are we doing dude !! ❤❤❤❤❤❤
Good customer service, did not have problem getting help.
Useful alternative to Home Depot. Service is hit or miss. Sometimes extremely friendly and helpful and sometimes you feel like you are a burden even when at the register. They are removing inventory diversity and pushing customization, which sounds good except it means they are less likely to have what you want on hand and custom orders takes 5 weeks. If you make a mistake and buy the wrong item returns can be a hassle.
What a poor service I was looking for a miter saw 8.5 inch. one guy send me to back desk back desk said what you see is what we got? I purchase this same miter saw here 2 times on the past I ask you think another store will have he said go to lumber guy ask him I go back you will need to call I mean they dont want to sell it what is wrong with them
Excellent customer service. Nice selection of tools, including Festool. Good selection of hardware and lumber. Great place to do business.
Excellent trade supplier
Professional Building Supplies! Beautiful big new store.Helpful fairly knowledgeable employees
The new store and lumber yard are top notch. The finish lumber section is amazing. THE place to go for craftsman projects
New facility is amazing. Clean, well organized. Doors and windows display is quite impressive.
Well, whatever you need, you can found it here.(Obviously about construction 😁👍
Very friendly and helpful, regardless of how small the purchase.
Have always had good experiences here but today was a different story. I asked for a transfer of a few 16 foot boards from Anaheim to the Costa Mesa store. Was told I could drive up and get them in Anaheim but since they cant guarantee the quality they dont want to request a transfer. When I asked for them to do it anyway I was told to go and check the stock in Anaheim first. In essence, they refused to request the transfer. He said I could have Anaheim deliver for $60.What is the point of having a Ganahl Lumber in Costa Mesa if I have to drive to Anaheim anyway. So frustrating.
Good 👍
My visit today was excellent. I got very good help from old timer in paint department.
Ive never been before pretty cool
Very attentive and prompt customer service, I really recommend this placeTheyll make sure you get what you need and if is not in stock they well find it for u at a nearby store.
I stopped by because my contractor recommended this place. Its a nice shop, but they did not carry the wood baseboards style I wanted. They had to refer me to another store out of the area. Ugh. No offers to have the stuff delivered to me or schedule for later pick-up at this store. I guess thats not in Ganahls customer service policy.
Easy to look around and find your stuff. Very nice staff, just order at the counter for your lumber and crown molding and etc.
Customer service is their first priority.
Terrible costumer service
The new ganahl location in Costa Mesa is really state-of-the-art and cool. Super friendly staff and if youre a true Craftsman this is where you would shop
Good customer service, products & Isles are well displayed, I found everything I was looking for quickly. Ganahl Lumber has all the lumber & products you need in building, construction, repairs for commercial & residential applications for the Professional, Handyman or Do-it yourselfers with fair prices.
I went there to get paint and varnish. The gentlemen that helped me was so friendly and best of all very knowledgeable and helpful. I would go there again.
Great staff and an amazing place for Contractors to purchase their materials and supplies. We highly reccomend this company!
First class. They have the high end stuff that you cant get at the big box stores.
For any professional or homeowner this is the place to go not only for a great materials but also great advice
Best place in town to shop for your tools and lumber. And great costumer service
Fast and professional. Great customer service
Fantastic yard beats Home Depot, Lowes, great selection of tools and lumber
The worst store to buy lousy attention I never come back
Brand new building. Great staff. Very helpful!
Best place for wood prices and finding all materials most other places will not store.Finding tools made easy.
The place where professionals go for building materials, where you can pull your truck up to lumber instead of loading twice on a cart. Been going here for 30+ years and it will soon get much better with a brand new store and lumber yard next door.
Great quality food, just dont be afraid to ask for extra stuff because they will most likely give it to you (e.g. extra rice) extra meat costs extra
Great place for specialty construction materials as well as common hardware products. Friendly and knowledgeable staff.
It was a good experience, I love home improvement stores, the staff was super nice and helpful.
GREAT FOR LUMBER AND TOOLS!FRIDAY FRENZY DEALS ARE AWESOME!
People were very helpful and alot of stuff in stock
Philip was very helpful
OMG this is the best ganahl lumber ever . I really like it today april 27 was my first day, on the new store . Ganahl is all about quality. I cant give it 6 stars,
Better quality lumber for the price, go here for your tools, not home despot.
Convenient when I need an item or two and dont want the hassle of driving an extra 5 minutes to the HD.
The last place left where you can get custom Millworks done. Quality work at a fair price.
Nice people there. My will-call order wasnt ready, and it was sweet how the employee was more upset about it than me.
This is my first review in my entire life - phone service was so unbelievably bad I had to share.I asked a representative (costa Mesa location) how much for 1 MDF and if the actual thickness of their MDF was 1 nominal or undersize because my project depended on it. He then raised his voice and said you asked for a quote for one inch and I gave it to you then hung up on me. Those were my only two questions by the way. I dont understand what triggered this man but it caught me by surprise and he was very rude.I was inquiring about buying all of my material for a big job (didnt get the chance to ask about other materials needed) and there are too many options available to deal with this kind of unprofessionalism. I will definitely not be making my purchase here.
They got derive but real long under constucrion and clustered but temeraly
They are very helpful and friendly.They close at 6:00 PMClosed Sundays
Clean friendly environment.Nice community.
Very nice inside and huge. Support local business!
Everyone is very helpful and knowledgeable
Its not the big box store. They (Ganahl Lumber) have better stuff...
Very helpful in selection of appropriate wood.
Has a good selection. Very helpful.
Nice place, but no customers - why?
They have everything for any project!
They know why their here and they serve contractors well. They also have things you cant get at Home Depot or Lowes. And dont forget about the attached lumber yard.
Family run for over 100 years.
Friendly helpful staff and they had exactly what I needed! Ill definitely be back!
Great service good prices
Dont ask for help at the counter. They want YOU to do all the work. Lowes has better customer service
Love Ganahl and employees !!