Love coming here looking at all the new games and new systems! Was looking forward to pre pay the new Gran Turismo 7, but the young man behind the counter knew very little of the game so I left! Not sure if Ill be back!

Business hours said they were open at 10:00 a.m. showed up at 10:40 doors closed lights off not open complete waste of time coming up here in the rain

Perfect for all your gaming needs

Great store. Associates are always friendly and the store is always clean.

This is the absolute worst game stop I have ever been to. The workers are rude for starters ! I bought my son a headset and purchased a warranty it quit working after 3 months. Tried to return it .... they refused to give store credit . Refused to give money back . Stated that its been too long when the warranty I purchased is good for a year. Whats the point of a warranty if your not going to honor it .I was told trade it in for another headset. Why would I want to trade it in for the exact same headset when the other one quit working 3 months after buying it.!!!

It is pretty small but they all ways have great deal and prices

This is the absolute worst game store Ive EVER experienced in my life! Went in to do some usual game browsing with my husband and son. Upon checkout, my son had bought a $25 Xbox gift card. We get home and the code didnt work. Stated to contact the merchant for activation. We called the store 21 times with no answer!!! TWENTY ONE TIMES YALL!!!Finally, I got mad enough to drive up there. Guy rudely asks Can I help you? I replied I hope you can, since you cant seem to answer a phone! He told me their phones were down, how convenient!! (They were ringing off the hook when I was in the store right before that) After telling me that Ill just have to call Microsoft to fix the problem, I just walked out mad. To whomever owns this store, DO BETTER!! Find some employees who actually WANT to work there!! I dont plan to return, and we are a pretty big gaming family... Game point here we come! Will not waste my money or time any longer supporting such a store.

Ms. Mary and the staff here are wonderful. Always a pleasure to go to this store.

Me and my wife went shopping there.I wanted to go buy some Pokemon cards for a promo..Delton was very rude to my wife about just buying one!!!... he made alot of rude comments...I just want Game stop to know this... Delton is a unprofessional employee and needs retraining in customer service and should be let go before he strikes again i will not be going to another gamestop for this unprofessional child employee ill take my business elsewhere

Friendly staff, and most of the customers seemed to be frequent patrons. They had a few fidget toys my daughter had been looking for, so Id say, good trip.

Perfect experience. Employees are very nice and helpful and will go out of their way to help you.

Didnt open till 12 no longer sell Wii products

Just went in to look but they really needed more help!! They were lined up to the back door! Felt sorry for her.

Bought a PS4 I’ve only used it maybe 5 times was pretty dirty when I got it the store didn’t have it cleaned like their policy states they refuse to give a refund for a faulty console they sold the staff should be fired and replaced so this doesn’t happen again this is unethical for business I’m very disappointed I will take my shopping else where I would recommend to anyone who wants the best customer quality to shop anywhere but here

Pretty good deals if youre buying, but if youre selling their offers are the lowest in town. And its worth noting every time I go in here it smells very bad. It smells like body odor all the time it hits me like a sack of bricks when I walk in the door.

Great staff and inventory

Very helpful, good customer service

Lady was kinda rude when I ask what was going on there later that night because they kept talking about something happening at 11:01 so I was curious I thought sales people were supposed to be friendly and explain but all she said in rude way was Call of Duty ... So Call of Duty what exactly I mean a Call of Duty costume contest maybe a Call of Duty tournament I really didnt know and when I tried to ask further she just looked at me like I was stupid. I realize now it was a game that was being released and feel a little stupid for asking but I dont know much about games and gaming and I just think she could have been a little more helpful after all its her job.

Use to love going here but recently have had horrible service there. Not the people directly but store/company policies. Purchased a Nintendo Switch Game Labs for $79, the next day I noticed game at Wal-mart for $30. They told me that since it was open (by a 10yr old) I could not return it. So I asked about a price adjustment. They dont do that was told. Almost a $50 difference and not a care in the world. Have not been back there since. Happily getting my games from Walmart/Target/Amazon!

Great inventory and super friendly staff

I went in today for a switch that I had bought last week and came in to redeem my buy two get one free game and there was a lady seemingly left all alone at the front desk. Customers consistently coming in and her helping someone on top of helping me and she was never short of a smile and very courteous to everyone and made sure to greet people as they came in regardless of what she was doing. It was about the time for lunch so I assume everyone had just left and did not leave her on purpose BUT she did a stand out job of being positive and helping people and being cool with how much that was going on and being the only staff there.

Helpful staff. Didnt know Id need any help but glad they offered. Ended up with a better product after talking to them.

New stuff. Wish they had more computer games. I guess the computer game industry is going all online. Losing my business. Come here for all your console needs. Staffs helpful. If you have questions they usually help. If you want to chat they usually will chat with you.

Cramped store but always with great deals!

How can you not like gamestop

Employees were caught up in their own conversation and ignored my need for assistance, prices arent great for new system games or accessories, older systems have decently priced games and accessories. Overall it was cluttered, in disarray, products all over the place, and the gentlemen working had no clue anyone else existed.

This particular store is great. They have very good customer service and are very helpful. They have helped me more than once with various issues.

Good customer service, wide variety of games and novelty items. If that store doesnt have what youre looking for, they check other locations to check availability there.

Gamestop is great. I love to stop by and check out the merch as well as the used games. At this location, theres a boatload of options for merch, from shirts to mugs. The staff is also really helpful, as theyve given me recommendations as well as more information on pre-orders.

Great place to trade in games great selection and prices that cant be beat great hours as well

Always a great place to shop for hard to find gifts and collectables. We pre-order tons of titles as well. Fast knowledgeable service!

Staff was kinda rude... But Ill still shop there!

Awesome place, just got Borderlands 3 and got 2 free key codes.

The short haired woman was very very sexy 😍👌😉

We all know the stigma GameStop carries. They have a reputation for giving low trade in credit and badgering customers into purchasing or signing up for other offers, products, pre-orders, etc. HOWEVER, this store is a surprising departure from that formula. It is clean, well organized, decently stocked and has a manager that takes time to help not only her employees but her customers. I always leave the store feeling confident in my purchase and that if there is ever a problem it can be resolved. Also I assure you trade in value has gotten better in some cases, this is a business and they cannot and will not pay you what you paid for a game, you should never expect that from any store, and if you want to save a trip you can check trade in values on their website! The stigma for GameStop exists for a reason but I implore you to give this particular one a try, you might be pleasantly surprised.

Great service and info,

I learned that i can buy with my cash app virtual card on the gamestop app love it😍😍🙌🙌🙌

It sure would be nice if they could open on time instead of sitting and chatting on the phone

I wasnt at game stop . . I was at Great Clips.

Super helpful, but prices are a little much compared to Game Xchange.

A great place to pick up new n used games for your game system plus all those controllers

Always a fun stop. The employees are super friendly!

Love the staff! They are friendly and helpful and know me by name when i walk in. I wouldnt shop anywhere else for my gaming needs.

Their new rules and management are too strict and absurd. I wanted to buy a M17+ game even though I was indeed 17 but dont have ID and yet they require me to be 18 to buy it without having to show ID. Any they for some reason require IDs for in store credit which you didnt need before.

Not a bad place to buy games or systems. They are overpriced and the employees have been rude in the past. Youre better to go elsewhere for trade in value as well

I had to get my recently purchased pre-owned Wii U replaced, and even though it took a lot of time and effort to get the user data moved over, Mary was very friendly, helpful, and determined to get everything set up properly!

The Manager Nicole and her very diligent & knowledgeable Crew are many things to the Conway Location that have been consistent:1) There are many occasion I get pointed to a, Must Buy item (mug, backpack, pens, and clever shirts) that I would have otherwise overlooked.2) Most of the time I am as a kid in a candy store, with a handful of cash. When I am lost in all the many diverse choices for all platforms of console gaming I can rely on one constant fact.Genuine attention is given to each and every customer promoting a level of trust, and that is important, as games chew up your free time, as PAC-Man.3) Where everybody knows your name No, it is not Cheers. However Nicole is my, Ted Danson I have never walked into the Conway GameStop location and not felt more than encouraged to read games ... Truly taking my time.4) Phone etiquette: They are Profoundly Awful!!!!No ... Really they are true professionals when you call. I am one of those customers who like to call my local GameStop and ask questions, prior to the hour drive to the location.I have called on many occasions to check on a preorder and what bonus items comes with the requested product. They scour the Internet taking care of their phone customers the same way they take care of the In-store customers.I could go on and on however I just wanted to take the time and show my heartfelt appreciation and gratitude to the Very hard working Staff at the Conway GameStop.Thank You for your Time,John Edmiston

Great Customer Service and Very Helpful

Good very happy

Good prices, nice game selections, etc

I got COD WW2 there so it was pretty great

Very game, Much electric

Very nice people and they are very supportive also

Amazing, usually no extra prices on pre-orders, so theres not a reason to not. Amazing friendly helpful staff

Amazing customer service and merchandise selection!

Always find a good deal

My son always goes to GameStop when it is Fortnite related.

Staff always willing tonhelp you find what your looking for.

Overpriced and extremely rude employees

My son loves this place

The friendliest of staff. I buy all my gaming things here.

Enjoy saving money on games

Recently moved. The GameStop I used in Texas was always upfront and honest about bonus features I get in game. These guys recently lied to me about the StarWars Battlefront with their manager and salesman saying comes with a model of Han Solos blaster. After reading articles today I called to comfirm it was a blaster only too be let down by some salesman. Ill be going to the one in Russellville from now on. A little gas money is a small price to pay for honesty.

Mostly positive experiences. Spent thousands of dollars in the Conway store. Every once in a while Ill get some dumbass thatll piss me off, but those people usually are not there very long.

Cool place nice prices for video games

Worst experience ever! Manager was incredibly rude and unhelpful. I was in the store with my disabled father and 3 minor children seeking help with an iPod purchased there. When I asked for contact information for a complaint, the Manager threatened to CALL the COPS on me! While trying to get my father and children out of the store, he yelled repeatedly at me Buh-Bye!. I will never shop at Gamestop

Sucks from the selling or trading end of things . They will tell u your stuff doesnt work when you just played game b4 you left to come to their store. Wait time is terrible as u cant leave until they hook up and try systems. So for today its been lots of wasted time and very little dimes

Just awesome.

I just love GameStops

I Love video games!! :)

Great staff, okay company.

A little on the costly side for a pre-owned game .

Good experience as always.

The store is very cramped. Its hard to stop and look at something without someone wanting by you. Friendly staff.

Amazing Service 4 True Gamers!

Good service

I loooooooove this store so much

Nicole is the best.

Well organized

They had the game I had searched town for very friendly staff also!

Good

Great

Games games games

Its a gamestop

Good place

Good service

Terrible staff and selection

Average gamestop

Play, trade repeat.

Awesome store

Straight