I had the pleasure of dealing with Jesse Anderson yesterday and today. I had ordered a new upgraded phone online but it was on backorder until 9/24. Unfortunately my current phone couldnt wait that long and died on me. When I went into the store they tried real hard but couldnt help because of my outstanding order and couldnt cancel it for me. Jesse was very kind to give me a loaner for however long I needed so that I wouldnt be without one. When I went home I was able to cancel the order and today i went in to see Jesse and he set me up! Hes very professional, quick and was a pleasure to deal with! Thanks Jesse!

Jesse A, at this Verizon was extremely helpful and had great customer service! I always walk out of there satisfied with my purchases! 100% recommend going here other than other Verizon stores. Jesse helped me upgrade to the new iPhone 12 Pro Max after my 11 pro max sadly got shattered. I got my 11 pro max here as well over a year ago when my husband and I originally walked in to buy a new case for his phone but ended up leaving with the 11pro max, 2 new cases and 2 new screen protectors, helped us bring our phone bill down as well as making our phones look stylish 😎 we’ve had such a great experiences here my first thought was “I need to write a review!”Thank you so much!-Caitlin Harris

I recently switched to Verizon Wireless at the Concord, NH location in the Steeplegate Mall. We were welcomed by Jesse Anderson a representative of your company who proved to be very knowledgeable about your products & services. He was able to provide us with new phones and a good plan for our data usage.

Jesse Anderson is a god and a hero! He can solve any problem it seems and is dedicated to doing the best job he can. Very knowledgeable and a complete life saver!! Cant express how happy we are with his service and helping us with a catastrophic problem that stemmed from another store when switching from one carrier to AT&T.

Upgraded my phone this morning with David who could not have been more efficient and informative throughout the entire process. Great experience, took less than an hour to walk out with my new phone.

The one on steeplechase mall was great the other should be shut down firer the managers at the other two places

Verizon at Concord Mall. Met with Jesse A to purchase an iPhone 12. A great experience. He walked me through the different models offered, transferred information on old phone to new and patiently answered questions I had. Thats the best helpful person than any other Verizon store I have been to. Job well done!

The staff are very friendly and helpful.The store lost 1 star because of really limited selection of phones and accessories

After being at this store for 6 hours I would like to thank Nick and Nick for all of there help!! They were both very helpful and turned an awful situation into a much better one! Customer service is a huge part of a company being successful and I would say that they both went above and beyond to make sure that their customer was taken care of!! Thank you both so very much for all of your help and patience!Julie Pinter

Hello,I went into Verizon Steeplegate mall location in Concord NH to get a new iPhone. Sales consultant Nick Brough was amazing. I was switching from Android to iPhone for the first time ever. Nick explained some great promotions and I ended up getting 2 new phones. Nick also went over the new iPhone in depth his product knowledge was very helpful. I have been with Verizon for 10 yrs have always dealt with local dealers within 10 minutes of my home and most of the time end up disappointed with my experience. I will be going to the Concord location from now it will be worth the 45 minute drive. Great staff clean store and friendly atmosphere.

Jesse my sales associate was very knowledgeable patient and professional

As always Jessie did an amazing job. Time and time again he helps with all our needs. Jessie is the reason we go there. Knowledgeable, friendly and helpful every time. Thank You once again Jessie!!

I first called this store in the Steeplegate Mall to make an appointment, as I was having problems with my Samsung S20+ phones. I talked with Sales Consultant, Nick G. on the phone and he advised me that I did not need to make an appointment and also when the slowest times to come in would be. I arrived the next day and met with Nick, who offered advice and took steps to correct my current phone issues. On my request, he went on to explain what promotions were currently being offered by Samsung and also Apple, as I was interested in possibly swapping over to an iPhone. I was very impressed with his knowledge of the phones and subject material, plus his ability to immediately calculate how the purchase of either phone would affect my monthly bill. He spent a lot of time with me insuring I understood everything about the phones plans and any possible hidden fees. Throughout the time I spent with Nick, he was not pushy, but friendly, considerate, and gave me the feeling that he actually cared about customers. I will definitely use this store, and hopefully Nick will be available for any future purchases or questions about phone issues that I might have and would highly recommend them!

Super helpful and nice! Went above and beyond

In my family with about 5 phone users, we refer to having to go to the Verizon store as entering the 7th circle of hell.Granted I am 70, have put off getting a smart phone for years, happy with the flip phone.I recently bit the bullet and went to the Verizon store at steeplegate mall. Glad I did. A whole new experience.2 guys as pleasant and helpful and fast as can be. No crowd, no waiting. Happy to explain tech things to a person who knows nothing.That was last month. Today I went back to take care of a different paper issue. Experienced the same excellent customer care and treatment.Ps...love the Samsung galaxy phone. Can drive cross country now with the fantastic map app. Thanks, lads you are both great.That is the steeplegate mall, concord nh

Jesse was extremely helpful! I have my new phone service up and running with the hour!

Jesse and Nick were great. We came in at 6pm and needed to add two phones to our plan. They both stayed late and made sure everything was all set before sending us on our way. Will definitely go back!

Bought a new phone this week and Gilman was great! He was really nice, explained everything, and got exactly what I needed. The other guys working in the store were just as helpful. It was was a nice experience, not pushy! Thanks guys! Love my new Galaxy S20. 👏

My girlfriend and I purchased phones from Jesse A. We couldn’t have asked for a more attentive and helpful sales associate than Jesse! If I could give more than 5 stars, I would!

I had a pleasant, efficient, and productive interaction with Nick Brough yesterday, as I sought to buy a new phone. Thanks for a great experience, with zero wait time!

Our experience at Wireless Zone Steeplegate Mall WZ205 was greatJesse A, Thank you so much for making this a wonderful shopping experience for us. Many thanks for your knowledgeable, efficient, and kind service.I have already and will definitely continue to recommend Wireless Zone Steeplegate Mall WZ205 to others in the future!!

Nick G. was very knowledgeable, friendly and patient with us when my husband needed a new phone in a hurry. He worked hard to give us what we needed and answered all our questions. It was a very positive experience.

Jesse was extremely helpful. My boyfriend came in for a new phone upgrade and the whole process was very quick and simple. Jesse stopped at nothing to make sure we left with exactly what we came for. Happy customers! Thank you!

Nick and Nick at the Concord Verizon store are Awesome!!! They rescued my phone and were able to fix it 😁. Highly recommend them, thank you guys!!! -Sara

Nick gave me the best experience I have ever had buying a new phone. He didnt try to over sell me on anything. He listened to what I was looking for and really helped ME. I highly recommend the Verizon store at Steeplegate Mall. The whole team is nice i just got lucky having Nick!

Nick Gilman was extemely helpful. I was locked out of my phone and he took the time to assist. Thank you very much. This store is overall much more helpful than fort eddy road Verizon. They gave me customer service number to do factory reset which meant losing all my information. This is not the first time that steeplegatemall proves to be better Verizon store. Thank you Nick.

This Verizon location (Steeplegate mall) is always my go to for anything phone related. This most recent visit in particular was very quick and stress free thanks to the gentlemen Jesse who works at the store. He was very professional and answered every question i had and also made sure everything was right with my new cell phone before i left. Thank you to Jesse and we will definitely continue to be customers at this location thanks to him.

We cant thank Jesse enough for all of his help getting our 6 lines switched over from US Cell to Verizon. His customer service was outstanding!! Not only was he just generally pleasant to deal with, he was constantly working to figure out ways to ensure we received the best package possible (even figuring out how to handle phones being turned in with cracked screens). In addition, he emphasized many times over if we had any issues after we left the store to feel free to call him any time and hed be there for us!!! We were originally switching carriers based on the fact that we have found Verizons cell coverage to be better than US Cell domestically and internationally. After working with Jesse and his fellow co-workers at the Steeplegate Mall Concord, NH location - we have also discovered that their customer service is fantastic. We appreciate the value they place on having us as customers and look forward to continued access to such great customer service. We highly recommend if you are (or plan to be) a Verizon customer - go the Verizon Steeplegate Mall location 270 Loudon Rd. in Concord, NH.

I love these guys. Both Nicks are really friendly and make you feel welcome. They always hook me up.

Highly recommend this store! Im a full time Realtor who depends on her cell phone more than most. So when mine died unexpectedly in the middle of a busy work day, the last thing I needed was to go wait for hours at a busy Verizon store to get my new phone set up. Jesse at this store helped me immediately and got my new phone set up in less than an hour. LIFE SAVER. Go to this branch and ask for Jesse if you ever find yourself in need of great service with minimal wait times.

I have truly never written a review before this one but felt compelled to ... I am willing to add a star if the actual owner and/or regional manager Tim reaches out to me. My original request, when I called, was to speak to a regional manager. However, Nick, the manager of this store, was very receptive to my concerns! This would have been a very negative review, given the bait-and-switch experience I encountered here ( I choose not to mention any specific employee as I always give everyone the benefit of the doubt and the young man I initially dealt with seemed to be personable, hard working, and honest (?) on the surface). I still left after 4 1/2 hours in this store, feeling Id been duped. Had to chat with Verizon late at night to correct insurance on phones that I had been clear about...perhaps salespeople get incentives for selling insurance plans? That being said, the manager of this store, Nick, who I spoke with by phone the day after our experience made every effort to make things right within his power. I understand that one cannot create a discount that likely never existed! I would actually be willing to go back to this store if I knew I was dealing with Nick or another person of his character. Kudos to him!

The best customer service !!! Nick is the best rep hands down !!!!

Very friendly and always trying to find you the best deal

Nick is fantastic, he always goes above and beyond whether it is helping to get a phone repaired, replaced or something new! Best Verizon around!!

Jesse Anderson is the best tech,he helps everyone in the place.every time I have gone in the past I have left satisfied.

Great experience here after visiting two other Verizon stores before hand. I believe Nick G is the one who helped me...So let’s go on a brief recap of my journey: before arriving at the store in the mall (270 Loudon road) I went to the one across the street (62 D’Amante Dr). The guy there lied to me saying it would be impossible to find the phone in stock that I was looking for and that I would need to order through him. I asked him to check other stores inventory. He “checked” and said no one else had it. I said ok and left. I called Verizon corporate and they advised my that the Fort Eddy Road store had the phone in stock. I went ahead and placed the order for pick up. I was told they were open until 6pm. I arrived at 5:10 and the doors were locked. There were two employees inside. One finally came to the door and said they were closed. I told him I’m just picking up an order and that it was probably in a bag ready to go. He was very rude basically telling me to screw off. At this point I’m furious. I get on the phone with Verizon corporate again. I’m on the phone for well over an hour going on a wild goose chase looking to get the phone from another store. I was also told D’Amante Drive does have it in stock so I go back there only to confirm that they do not (as I found out earlier when they told me fort eddy rd and Loudon rd both don’t have it). I tell corporate to cancel my order and the new line and that I’m done with Verizon at this point. Before going home, I decide to go into the Loudon road store. What a relief finding a friendly sales person who was actually working with another customer but was essentially able to help both of us at the same time. Turns out they had the exact phone in stock and got me set up with the new line. I was there for about 20 minutes or so in and out. That simple. Because of Nick, I got the new phone and mine added to my account and am staying with Verizon.

Jesse was awesome! Greeted with a smile profession and personable. Helped me set up my new phone and was in and out within 20 mins. Give this guy a raise! Thanks again

Nick brough is the best sales associate ever! Thanks Nick b

Great place to purchase phones, get answers to phone questions. Highly recommend it.

Jesse was very friendly and professional! He was super knowledgeable and took the time to help me get a working phone again!! I even left with a new fancy Apple Watch. Thank you Jesse you are the best!!

They have helped us set up 2 phones at different times and they are always friendly and fast. Prefer this store over others in the area. Thanks for great customer service!

Been having issues with my phone for the past week and had to visit 4 times and each time they were very understanding and oh so helpful!!! Got everything resolved with record timing!!

Jesse Anderson at the steeplegate mall in concord NH was wonderful. He helped me get exactly what I wanted. Showed me how the new iPhone worked since I was switching from a 6plus to an an 11. I couldn’t be happier with the service and helpful knowledge.

Great service. Nick was VERY helpful. He helped me select my new phone. The Galaxy S9. Best customer service experience Ive had. Would definitely recommend visiting the Steeplegate Mall location. Every customer that came in left with a smile. Great job Nick. Keep up the great work

Nick Brough helped me out today, and he was fabulous! He was really Patient and helpful. I could tell he really cares about the product and about his customers. I am very impressed with his work ethic and integrity. I would highly recommend going to this Verizon for anything you might need.

Nick Brough was excellent! We were not originally planning to purchase new phones yet, but simply just gathering some information. Nick provided us with the information we needed and worked with us in the relaxed atmosphere of his store. There was not any moment where we felt pressure to buy. We left the store happily with two new phones!

I recently decided to upgrade my iPhone 5 to the 6S. I tried to get service at an electronics store and saw Wireless Zone. I started to look around and Joshua welcomed me and asked if he could assist..He answered every question,helped me through my choices and made the purchase of a new phone wonderful. He was able to apply discount rate from my employer and lower my monthly bill..I have shared with many people this week with how pleased I am with the service I experienced. Thank you Joshua and Wireless Zone for putting customer service first!

The Best Verizon Experience is at Steeplegate Mall.I went in after trying to fix an ongoing problem with my phone. Jesse Anderson greeted me promptly with a smile. He listened to my situation and tried to fix it but unfortunately it was issue with software. He offered me 3 options and dazzled me with product knowledge. I made a choice and he made something so stressful go so smooth.I started going to this location after 2 really HORRIBLE experiences at the store near Panera in Concord. This is my second phone and I will continue to go here. Check them out you will not be disappointed. Thanks Jesse you rocked!

Purchasing my phone was such an easy and pleasant experience at 270 Loudon Rd. This is the 2nd phone from there, and would recommend this store to everyone. The ease of location, parking and the store itself was great. Hope that shop survives that location. My sales consultant Nick Brough was super helpful, knowledgeable, fun, attentive to customers.

I wont go anywhere else. The people are awesome here. Both Nicks are just great people and my fiance and I go in all the time!

I found myself in Verizon today after having some difficulties with my phone, the manger Nick assisted me & went above and beyond, turning what I thought was going to be a stressful experience into an easy & fast one . I have been to numerous Verizon stores in the last few years & I can easily say that this location under its new management is the best I’ve received help at. Super genuine and amazing customer service. Thank you!

Absolutely the best team in town! Scott and his team never try to over sell you and spend quality time when you need explanations or a tutorial. Jason spent an hour with me yesterday and ensured that I received the best product for my needs, tastes and budget while creating the best deal available for me.Thank you Jason! And thank you Scott for having such a great store and fantastic team!

Nick Gilman was great. Very knowledgeable, kind and efficient. He needs a raise. He is a great employee.

Very friendly, honest, and helpful staff with minimal wait times when you walk in. Much easier than the other major verizon store in town!

James has provided us (corporate accounts) with outstanding customer service. James has been our go to guy. No muss, no fuss. Just stopped by with a few queries. He handled and fixed on the spot. Also handles our personal accounts. Tom P, owner, etc

Knowledgeable efficient and friendly service. Nick Gilman and Alex REALLY know their stuff! No high pressure selling just honest service that makes sense for the customers needs! Highly recommend!

Nick was the best cell phone salesperson I have ever worked experienced. He was incredibly polite, very helpful, and extremely focused on getting us exactly what we needed. I highly recommend you visit this store.

That Verizon inside the mall is awesome! They know how to provide great customer service.

TIM WAS EXTREMELY HELPFUL. VERY PATIENT, KNOWLEDGEABLE & GREAT TO WORK WITH. MANY THANKS!

On 01-31-20, I had an accident with my Moto 3 Android cell phone. I immediately called the Verizon Wireless - Steeplegate Mall store and spoke to Associate Nick Gilman. Nick was extremely helpful and patient with me and we set up a time to upgrade my phone and switch over my acct info. Nick was very attentive to my needs and questions. I will recommend to my friends and family that they contact Nick Gilman for all of their Verizon Wireless equipment needs in the future.

I cant say enough good things about Nick G. A great guy!! He worked hours trying to resolve a issue with purchasing a new phone.

Zakk Stewart was wonderful. He went above and beyond answering all my questions and helping me find the plan that was right for me. Great store with even better customer service.

Extremely helpful and knowledgeable sales consultant Nick Brough helped me out with replacing my aging phone and did an excellent job of transferring all my information to the new phone. After handling the phone for a few days, I had some questions and he quickly and cheerfully resolved all the little issues. I would highly recommend his assistance to anyone.

Ive been dealing with this store countless times over the years. Best of the best!!!

Was having trouble with storage regarding my phone. A worker named Nick F assisted me and took extra time from his day to try many different solutions, and was determined to help resolve the issue. Very grateful and pleasantly surprised by this great customer service, not often seen now a day.

Nick is very knowledgeable and very helpful. He answered any questions I had and helped get into the best phone for the price range i was looking for

Great place, very knowledgeable and Casey and Gilman were especially helpful!

Nick Gilman was soooo helpful. I had purchased a new phone at another location and he spent an enormous amount of time completing the installation as well as problem solving with and for me. I cant recommend him enough. So patient.

Alex Beede and Nick Gilman were so professional, efficient and friendly. They were able to make our visit so fast and easy! Our NEW Verizon store for life!! Thanks again gentlemen you were AWESOME!!

Nick Gilman is such a helpful person your lucky to have him dont lose him he is always there to help me out 5 stars

The customer service was fantastic. Everyone there was a huge help. Nick and Zack truly professional.

Welcoming and Knowledgeable

I accompanied my friend to Verizon Wireless in the Steeplegate Mall the week of March 24th to purchase a new iPhone. Nicholas G. was an absolute legend, along with the others working in the store. Despite our numerous questions, these men were patient and accommodating. 10/10 would only return to this store.

Recently I went into Verizon to ask advice about my phone and why I was having problems with my reception. Nick Gilman assisted me and showed me what I needed to do, which was a simple fix. He was pleasant, courteous and respectful. He also replaced my glass screen protecter. It was nice to go to a store and receive great customer service!Thank you Nick!

Went in to upgrade and add a line and had a LOT of difficulties with the computers and my account freezing. We spent a total of three hours over two days and live about twenty five miles away. We were very put out by the inconvenience but thankfully, the representative who was working with us, Tim, made the experience worthwhile and got us through it and went the extra mile to make sure we left with the phone set up. He was friendly, helpful, and patient through the whole process and we are very happy with our service

Not impressed! I spent about 600.00 on replacement phones, upgrades and accessories.Tried to get help setting up new phone, they wanted to charge me additional 40.00 to set it up. Going to another Verizon store.

The people that works here cares about us (the customers) and they take their time to help. I tell my friends where to go for phones and more. They are a awesome group of people and they are always happy to answer any of my questions.

Roaming professional answered all our questions clearly very happy customers

Customer service didnt attempt to accommodate my needs after expressing frustration since Ive been in there 4 times in the last two days and no ones been able to help me. First tell me to come back with another phone so I do that, then told to come back with the PIN OR the account holders ID /authorization so I get the PIN & go back then and told to come back with my ID which I dont have right now, when they already took the service off of my phone without my ID but wont put it back on without it. Frustrating when the service you pay for is so easily taken away from me and a whole hassle taking more than 4 trips to try and fix their mistake of completely removing my service instead of switching it to my phone in the first place the reason Ive been going to resolve. If youre trying to resolve an issue Id suggest Fort Eddy or Manchester Mall.

Alex was great to work with and very knowledgable about the all phones. Answered all of our questions. Will definalety come back!!!

Great service thanks to Nick

James was an extremely pleasant friendly and extremely knowledgable salesman that Verizon is fortunate to have representing their company. I would highly recommend that you ask for James the next time your in the Verizon store at the steeplegate Mall in Concord NH. You will not be dissapointed !

Horrible experience! This franchise at Steeplegate Mall should be avoided no matter what! The representative made very little effort to fix my phone. When I went to the store on Fort Eddy Road the representative fixed my phone in less than 2 minutes and knew exactly what to do. The representative at Steeplegate Mall wanted to charge me $30 and have a computer fix the phone. When we discussed upgrading the plan the representative at Steeplegate Mall was very confusing and impatient. The representative at Fort Eddy Road was very clear and concise in her explanation. She went above and beyond. I highly recommend going to Fort Eddy Road Verizon store and avoiding the Steeplegate Mall store! This was just one experience but there was a night and day difference in the attitude and atmosphere between the two Verizon stores! Five stars for Fort Eddy! 0 Stars for Steeplegate Mall

I work with Nick Gilman he was so patient and walked me through my new phone. Nick the sales manager was great..Will be back for sure.

3 hours to fix an issue. Absolutely ridiculous. Clearly more training is needed!

Ive experienced nothing but helpful professional service through my years of being a Verizon customer at this location.

Awesome customer service. Great friendly, guys working there.

Very impressed great service

They are really nice I bought two chargers for my phone

Alex was such a great help! One stop shop

Love working with nick he is a great guy and works with u 100% and always on the money when it come to what iam looking for

Great service from Alex and Zack. They are excellent in customer service.

The Verizon at the steeple gate mall is a joke. I got a cocky know it all to help me who has two years of experience working on cell phones but I was giving him hints, asking questions he couldnt answer and leading the entire process.

Best guys in town

Friendly, courteous, knowledgeable, professional, much better than the store at Fort Eddy.

Received very friendly, authoritative, knowledgeable, LIES from sales representative. Sold my wife on a different plan than she asked for, saying that there was no such plan as the one she was using. Funny, since she and I had just upgraded two other lines on our contracts very recently with the pricing and plan she requested. Went back to the store and sales rep again insisted we could not have gotten a different deal on a phone and contract from the Verizon corporate store in town. We went to the other store and confirmed that the folks at the mall were misrepresenting the facts. Returned the phone - unfortunateoy they still charged us for a screen protector they upsold her on - which was redundant to the screen protector built into her case. Will not return to Wireless Zone. Go to Verizon corporate stores instead. Not all Verizon stores are the same.

Cant thank Tim Martin enough. Consumate professional, set up great service.

Always the best service in the state! Cant recommend them enough!

Super helpful, very nice staff.

Typical sales people, went in there for help with my phone and all they wanted to do was sell me crap that I didnt want or need. Stores like this are why I buy my phones online.