Representative Francisco went above and beyond to help me with my dilemma!He was professional, attentive, listened to my concerns, never did he make me feel rushed!Representative Francisco is an asset to your company and it is his willingness to help that represents why I have been an AT&T customer for so long!Thank you Francisco!

I have never in my life had such a FANTASTIC experience with an AT&T store like I have this one. I walked in due to losing my new iPhone in the ocean. I was dreading going to the AT&T store but that’s when I was welcomed by Mike(manager). He guided me through the process of getting a new phone and even assisted me with setting up my internet for my new apartment. I had no idea it would all be such an easy process but thanks to him he took a huge weight off my shoulders. Between the good stories, funny jokes and professionalism I would HIGHLY RECOMMEND you go to this AT&T store. I would give them a 10 star rating if I could.

Came into this store since I was turned away from Costco phone kiosk. Eddie was my first, and best interaction. He was able to resolve my phone issue in a fast and professional manner. I, not being tech savy, needed help uploading a picture to my Facebook, and Eddie was there guide me. I highly recommend new and returing customers to come in to this store for their phone needs.

Mike never fails to amaze me especially his multitasking skills. He is the main reason why we come to this location although there’s one in pleasant hill closer to my house. I have been coming to him for years and will continue to bring my business there. I’ve also referred my family and friends to him. Thanks Mike for the excellent service as always!

There is not even a scale to measure how AWESOME the service is at the AT&T in Clayton. Mike is SIMPLY THE BEST PERIOD!!!! Informative, respectful, empathetic, courteous, very professional he is the very reason I love AT&T and why I continue to be an AT&T customer. Mike you ROCK MAN🤯🤯👍🏽

I got great customer service as did other people who came in to the Ygnacio Valley store!

I have been treated so well by the employee’s at this location. The store manager is over the top on service. Andrew rocks!

Very helpful, went above and beyond and explained to us about pros and cons of our decision.. I highly recommend this store if you needed help upgrading phone or anything about At&t. On top of that we came late and the workers still gave us a good treatment.

Andrew patiently answered all my questions about the Samsung Note 20 before I purchased it. Then he transferred all my data off my old Samsung Galaxy Note 4. He and Michael at the Ignacio Valley store could not be nicer or more efficient. They have handled phones for the four members on our family plan without fail and without a problem. They are highly recommended.

The staffs are super nice and offered superb service. Highly recommended!

Mike was exceptional and ATT is lucky to have Mike.The reason we are here is because Mike.Keep him happy.Best,Amir and Myra

I just read some of the comments below. Mike is definitely the man and a true asset to this company. Hes very efficient and a great multitasker. I come all the way from Brentwood and its well worth it.

Mike is our go to guy. He’s very knowledgeable and professional. I highly recommend this place.

I came in while an unhappy customer was in the store, this team did a great job. They eased concerns of the customer, listened to their position and resolved the issue. Derek (not sure about last name) did a terrific job explaining the process of buying a new phone to this non-tech savvy customer. 100% recommend going to this store.

Derek and Andrew were very helpful. They Met our needs in a timely and courteous manner. Great Service !!

We thank and appreciate Mike’s assistance replacing my broken sx max 10 (unexpectedly) we just went there to ask for replacement from insurance but end up leaving with 2 brand new iPhone 11. Mike did the whole process so easy that I was even convinced to switch my internet right away. Mike’s customer service was above and beyond expectations and He will go beyond extra miles just to please his customers, we’ve been with AT&T for quite some time now and this was the first time we experienced this kind of customer service. TO ALL PEOPLE OUT THERE IF YOU NEED A PHONE AND WANT TO KNOW WHAT CUSTOMER SERVICE IS JUST GO TO AT&T STORE @YGNACIO VALLEY IN CLAYTON AND LOOK FOR MIKE .

The Guys are great as usual! I highly recommend them!

Mike helped us solved our issues and went an extra miles to assists us. I wish all AT&T branches have the same great customer service like Mike @ Ygnacio Valley AT&T branch.

I am truly impressed with the service I received from Mikes store.

Mike was great and very knowledgeable about AT&T products. Definitely recommend this store as I’ll send him more referrals.

NEGATIVE 5 STARS. (But I have to list something, so it’s technically a 1 Star.) WITH 5 BIG WHOPPERS. How do I list these LIES? 1) I was told this was a corporate store by the owner, Mike. This is FALSE. It is a franchise. NOT CORPORATE. We have complained to corporate and there is now an internal investigation going on. LIE!!! 2) I very specifically told Mike the owner that I wanted the Internet only and over the phone corporate said they could do it for $59. Mike then tells me he can get me a “better deal” and do it for $39. (With an extra $10 for equipment. No more than $49 per month with everything) I sign up expecting that to be the case. Get my bill. It comes through as $59. I speak to multiple people at corporate over the phone who only offer unhelpful “I hear you’s,” “apologies,” and “understandings”. To the district manager, local corporate, or national level manager reading this, I want what I paid for exactly. To be very clear, Mike even approved it over the phone when I came back into his store the next day with Derek, the sales associate. To sum up, that’s $10/month difference x 12 months = $120 LIE!!! 3) Mike also explicitly promised he could get me with an Internet Only deal with HBO Max FOR FREE FOR A YEAR. Mike confirmed and verified this to be the case 2-3 times. When I read my bill, HBO Max FOR ONE YEAR FREE was NOT ON THERE. When I complained to corporate, more apologies, excuses, and not taking responsibility. Looking at the bill, HBO MAX for FREE for the first 30 Days.That’s $15/month difference x 11 months = $165 LIE!!! 4) I was promised by the store that the installer would actually set up HBO MAX FOR FREE for ONE YEAR when he was in the home. The installer to his credit was super nice, but told us that he didn’t need to install it for us and it was easy to do ourselves. When we tried, there was NOT a ONE YEAR FOR FREE OPTION! LIE!!! 5) When my wife and I went into the store, to be fair, Derek and Andrew looked us up. It was entered as we stated. They confirmed the initial terms Mike initially set forth of $39+HBO MAX FOR ONE YEAR FREE were correct. They then promised my wife and I that this would be RESOLVED that we would get what they had agreed to within 2 DAYS. They DID NOT. LIE!!! Instead, we had to chase them down and finally, Andrew got back to us was an “OOPS! We made a mistake. I’m just the messenger.” $100+$165=$265 MISTAKE! Which no one has taken responsibility for. And simply given us what we were promised. And what we agreed to. At this point, we’ll be reporting this as a case of CONSUMER FRAUD. This is some of the shadiest, sketchiest business dealings I’ve ever experienced. This store should not be representative of AT&T. As a multi-gazillion dollar corporation, I expect them to take full responsibility and CORRECT the mistake. Still waiting on that. Do not give this store your business. I should also add when I went into the store to dispute the bill the first time, Mike LIED to me, said he never saw me and blamed it on his partner. I said, what’s your name? He said, “Mike.” Hey Mike, you’re going to be out of business tomorrow if you keep this up! And to be honest, the amount of headache, hassle, stress, and fighting this has caused me during a pandemic where there’s enough of that going on?! Not cool. But you know how you can do this right? Because we are still AT&T customers? Fix this. Save your reputation. AT&T NEEDS TO FIX THIS. I don’t mind mistakes. Clean up your mess!!!

We recently went into this store to upgrade and didnt want insurance or next up and he added extra features without telling us and when we brought it up to Derek he said its a standard with upgrades and comes with all upgrades we asked to take it off he said it will fall off in a month. Very disappointed with the integrity of this rep.

Mike and Dorian are so much help. They go the extra mile to help there customers. We are so please to have AT&T and your wonderful employees. These two young men are the best. They even don’t a take lunch until it’s late. I would say they need one more person so they could take a lunch in time.

Mike is great as always! That’s why we always come to him and has sent him lots of referrals.

Great customer service. Always fast and easy

The good people at this store were professional, prompt, courteous and helpful. They provided first-rate service and made my experience painless and pleasant. Highly recommended.

Great Customer Service!

I could not be more happy with my experience at your Clayton store. I was originally a customer at sprint and it was time for me to upgrade my phones, I went into their store and was not pleased at all. My monthly plan almost doubled as I was already an existing customer, crazy! The guy was very short with my questions and couldnt find me any good deals and my son was getting really antsy and started asking him questions and he pretty much just blew him off. So i walked into AT&T and starting talking with Mike to see what he could offer. He answered all my questions and beyond what he needed to. He also answered and interacted with my son (mind you that is probably not part of his job description) The reason I bring my son up and how he was treated is because he has Autism and ADHD. It is very difficult at times going out to places for long periods at a time but Mike brought him a chair let him play with their phone displays and just made him feel comfortable, he even answered all his questions! I ended up getting 4 new phones and a new plan with AT&T and dropped sprint. Not only was the pricing better but you couldnt beat Mikes professionalism, honesty and customer service. It was already late in the evening and the store was closing soon but he stayed with us after hours to make sure we knew and understood everything about our phones and service plan. If I could rate the store more then 5 stars I would!

Mike was knowledgeable and helpful. He assisted my husband and I in purchasing and setting up our new phones. We are so happy with them. He also saved us some money by helping us switch our cable and internet service.

The guys at this place are very helpful good store to buy a phone or cable tv.

Have been using this store for the last year. Dorian has been a pleasure to work with on each visit, going above and beyond what I was expecting. Thanks so much for taking care of us!!

My experience at this store was extremely positive. Employee Mike was very helpful, efficient, polite, and friendly. Purchasing my new phone could not have been easier.

Showed up at 9:45 and saw the guy setting the store up. The hours stated 10:00am for opening. I waited till 10:30am while the guy sat in the back office, went to best buy and the doors were still locked at 11:00am.

Horrible experience getting my phone replaced after the previous one almost burned up while charging. Waited a long time while the one I experienced employee tried to figure out what to do.No concern whatsoever for their product being a fire hazard in my home. Asking what my insurance Ive been paying for would get me and not getting a lot of information in return.When asking about new phones I was given one sentence descriptions such as better camera, wireless charging and fingerprint security. And why was a paying $800 for a new phone when their last phone went up in smoke AND I had insurance?Didnt have the phone I wanted and had to drive 40 minutes to another location. At the 2nd location they told me they could give my old phone a wireless charge in order to retrieve the data. First store told me it was too old for wireless charging.Had I known it could be charged that way I might have kept it and just bought a wireless charger.Also come to find the new phone doesnt come with wireless charger despite this being literally the reason I bought it. So add another $100 for charger, protective screen and case.All for a phone that should still be working, and had, apparently, worthless insurance. One star because the first salesperson was out her depth and should have had more guidance and the salesperson at the 2nd store was excellent.

Great Service, thank you Mike and Derek

Great experience. Helpful and very quick to get us what we needed and on our way.

I had a great experience at this store. The customer service is excellent:)

Mike was outstanding and extremely helpful. Great store, great service.

Very helpful and nice. Helped get me a new sim card with no hassle

Mike the manager is very dishonest and creates DIRECTTVNOW account for us without our knowledge! He is a big liar! Once we confronted him, he would not even speak to us and pond us off to his coworkers. He is a big time scammer!!!! Gives you false information about your account. Please be aware!!!!!!

Malcom and Dorian both helped me on 2 different days. They had the best customer service, they explained everything, and went above and beyond!

Mike was great, he helped me and answered all my questions.

Average as these places are. Staff are young and inexperienced with customer service!!

No chair,tired waiting if there are other costumers,friendly,but really slow services,,,

Arrived at 8:45 for their 9 AM opening, The time posted both on their door and online. At 9:10 everything was still locked down, and nobody was in the store. What a waste of time. I will be using a different location in the future.

Great specialized service from the reps.

I have been trying to call this office all day and NOONE answers the phone.

Friendly, quick and very helpful!

These guys went above and beyond the call of duty. Couldnt have asked for more.

Great customer service people !

We went there on Friday day night, April 13 around 7.30 One of the staff was very loud and being so rude to us.

I just tried to be discriminated against by two Chinese people because I could not speak English they treated me very badly and they said that if I did not speak English they could not take care of me ... Im a Latina and I can not speak English nor write this Im writing with the translator

Poor customer service

Love the place

Nice services

Great

Its AT&T

Helped me very well

There are only 2 people and very slow