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Cricket Wireless Authorized Retailer
1759 Willow Pass Rd, Concord, CA 94520, United States
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Cricket Wireless Authorized Retailer
Comments
Jo
Review №1

I got my new phone there a couple of months ago. There were two young ladies, I cant remember their names, but they were so helpful, helped me find the exact phone I was looking for. Tonight, I had a technical issue with my phone, and was in the neighborhood, stopped by, and Abraham very quickly helped me out, solved all my problems. Fantastic customer service. Im very impressed with them. They have my highest recommendation.

Ma
Review №2

They pushed me to buy phones they not let you think wish phone is best for you they ask me all the time so you want this phone or not they not explain what the difference between phones they not even give me a paper receipt saying for covid reasons but they are able to tuch my money when I paid thanks.

Ma
Review №3

Great customer service. Brian is very knowledgable and a very good representative of your company

An
Review №4

I went to switch my family of 4 over from T-mobile because of bad service and I thought I could get better service with cricket. Came to the store in the Park N Shop and the store was locked with a sign that said the workers were at lunch. Very upset because I didn’t get to get my family’s phones turned on. They need to have more than one person working at once so they can stay open! Never coming back again! Won’t get my service! Horrible Experience and I never even walked in the store. Management needs to do better because this is unacceptable.

Jo
Review №5

Store was clean, service was positive and honest. Overall it was easy and positive experience.

An
Review №6

What can I say I love theirs customer service made feel like home Celina help me with everything I needed also explain to me how the devices work and which one would be perfect for me she recommend great phones and convinced me on getting the stylo 6 excellent customer service

ma
Review №7

It was ffast and easy, the team there al have great customer service!

Ma
Review №8

Very nice young lady her name is Celina she has helped me a lot with my device every time I have a problem I always come into the store and she always helps me out very nice highly recommend her

Ro
Review №9

Great experience to be in this store! Bryan is a great help with Google accounts.

Fr
Review №10

Bryan was a great help, I am now able to use my facebook on my samsung!!

Wi
Review №11

Team works well together! we can help you find the right device for you!!

Jo
Review №12

Celina has an awesome attitude and very helpful and patience

Jo
Review №13

Excellent customer service Celina was very patient with me.

Al
Review №14

So, I went today at 5:45pm to try to pay my bill on the 1759 willow pass, and the guy there didn’t want to accept my bill. He said was closed. Not even was 6pm. Bad customer service.

Mo
Review №15

If I could give a zero I would. My husband went in and spoke to Brian R. about purchasing a phone bc his phone was stolen. When he wasnt able to complete the transaction due to his card being used from the stolen phone, he said he couldnt refund the monies already taken off and he would lose $126.00 but still not have a phone or anything. Cricket just keep the money and not be able to refund him. THIS IS CALLED STEALING!!! How pitiful for cricket employees to resort to lying and stealing just to make a sale.

Jo
Review №16

Bryan was a great help I love this store it looks great

Ah
Review №17

Great serviceGreat salesmanHelped me out a lot

Fe
Review №18

I received great service from Bryan!! Very kind!

Ma
Review №19

Clean and very organized store, the employees are very kind and friendly

Al
Review №20

Nice customer service and the store clean

Wa
Review №21

Great customer service !

Be
Review №22

Very great customer service

Ma
Review №23

Awesome customer service 👍

ce
Review №24

Best customer service.

Hu
Review №25

Welcomed pleasantly and great customer service

Ci
Review №26

Great customer service

He
Review №27

Good customer service

Ka
Review №28

Owner is a great guy very helpful and cared more about us getting things right than upscaling us. 10stars

FA
Review №29

The staff was friendly. I guess someone robbed the store that morning. So they had not 1 display item in there...so I couldnt give more stars.

Ra
Review №30

Love the service

Le
Review №31

Great service

Ma
Review №32

Great employees

Ja
Review №33

Great service, sweetsalesman

Pr
Review №34

I work here!

Fe
Review №35

Celina always helps me with what I need near my phone, very good service and a lot of patience

Ro
Review №36

Very good service Celina is very friendly and has a good character she helps you with any problem

Ma
Review №37

Very good Attention by all

Ma
Review №38

Very good attention Celina helped me with everything I needed, she has my patience.

Lo
Review №39

Very good service

An
Review №40

Excellent atention

Ed
Review №41

It is very good service

Ir
Review №42

I like the service

Ro
Review №43

Thanks to Willow team they helped me with my phone

Information
53 Photos
43 Comments
4.8 Rating
  • Address:1759 Willow Pass Rd, Concord, CA 94520, United States
  • Site:https://cricketwireless.com/stores/ll/US/CA/Concord/1759-Willow-Pass-Rd
  • Phone:+1 925-332-5372
Categories
  • Cell phone store
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • In-store shopping:Yes
Health & safety
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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