This location has knowledgeable employees. Theyre extremely friendly and do a good job at assisting patrons with eclectic taste. The only down side is that the pandemic has affected their inventory causing some brands to not be available. On the plus side, they brought back wine tasting on Friday and the try before you buy promotions.
It started off with the manager Brian he was not helpful nor professional. If it hadnt been for the kind gentlemen who name was Mosses. I wouldnt come back I run a business so at times we have to be attended to our clients. If it was my choice Brian I think was his name. If I am wrong, he will know whom I am speaking about should locate or get into a new field of work.
The store definitely had what I wanted as always. However the manager/ cashier I interacted with was rude and I felt rushed! When checking out he did not hand me my bag so I had to find where he sat it down and he was soo ready to get to the next customer, one person behind me! He also talked over me a few times and I just didn’t feel good about being in his presence.
Bret was fantastic!!! He went above and beyond helping my future wife and I pick our selection for our wedding. He was handling all matters in the store on top of giving us top notch service. A+ we will definitely be returning.
If you have any questions about wine or just want to know a little bit more, find Madison! She is well on her way to becoming a sommelier! Her knowledge of wine is impeccable! When you go to check out make sure you go through Zach’s line- he’s upbeat and a lot of fun! Great experience!
Total wine and more is an understatement 😂... My wife went in because I had a headache FOR 1 BOTTLE...... She walked out with a smile and 2 bags 😅😅 the first thing she say... They have every flavor Stella rose CHEAPER TOO I laughed then she pulls out a bucket fill with jello shots They have jello shots too.. 🤭🤭🤭 My wife was happy and you know what they say happy wife happy life. I approve this place. 😎
Very impressed with the service. This was our first visit to a Total Wine, and we did not expect a staff member to be readily available to help with selection. We were quickly and politely helped. He was very knowledgeable and recommended a wine that was a great pick for us.
Have just about anything you could ask for.Gigantic wine selectionHuge variety beer sectionHumidor room has some great cigars
Ive never had a bad experience here. Always have what I expect to find.
The service was impeccable. There was always someone around willing to answer questions. The selection is unlike any Ive ever seen before. The staff took me to the section I was looking for instead of just pointing to where I needed to go. You get a discount on the create-your-own 6 packs, too. My only complaint was that the womens bathroom was unsightly and needed cleaning. Other than that, I highly recommend this establishment.
Informative inviting clean. The woman who helped me address any questions I had. They have a huge variety of foreign, local, beers. Huge wine collection and nice cigar room. Service is professional to address whatever level of understanding you have in what youre looking for. They also offer classes for wine tasting etc.
Got a chocolate wine here. Not a big fan of red wine so I guess it was better.
The store is actually fun to visit. Manager was nice and help me out. The cashier whats professional. I definitely will be back. More sour beer please.
Wish they had hard liquor, I love the selection at other TW&M... Blame NC
Great selection of seasonal and limited release beer.
A wine and adult beverage mecca... This place has something for everyone when looking for wine or unique beer options.
Staff was super friendly. Great variety of items. Found some great sales as well.
Staff were friendly and helpful. Manager recommended a great wine. Good experience here
Always nice, neat and clean.. Very friendly staff!!
Huge selection, knowledgeable and friendly staff
Went here on 12/24/2020 with a friend 32 minutes before closing . I was greeted by two people at the door with pleasant smiles and immediately offered help. While roaming the aisle of Spain the most wonderful human named Victoria offered to help me . Her love for wine was apparent even with the mask on. She spoke highly of her manger who loves wine and offered me more help than I could have asked for ( I mean that in a positive way) I left with 5 wines needless to say.
Went with wife for her birthday. Nice guy that usually does wine helped her find coffee beer and chocolate beer. He had excellent recommendations. We even found booze ice cream by the register and bought the coconut rum flavor as per the cashiers recommendation. Also amazing. Love this place. Will be back!
Walked into the store and was told I had to wear a mask. Ive been shopping all day in multiple stores in the common area and not one store even approached me and my wife about not wearing a mask. CDC has already announced that nobody is required to wear a mask. We walked out and they will forever loose my business.
This Total Wine is top shelf... Very friendly and knowledgeable staff. Class room are beautiful. Well worth stopping at.
Great wine and beer selections. The wines are well-priced. Some of the craft beers like Founders KBS are overpriced (in comparison to any of the grocery stores in Harrisburg) though, which is disappointing.
Wonderful store. The customer service is excellent. Staff is extremely friendly, knowledgeable of the different wines
Man this place is a wine lovers dream! The whole staff that was working today were so nice and helpful and the manager really helped us a lot. Huge selection of wine, beer, and so much more!
Good prices on my wives wine favorite...better than even Walmart
I only wish the Concord, NC location would stock Moretti Bier like the University location used too. My wife says the service is great and my orders are always ready upon her arrival. Lets work on increasing availability of products, ok?
Been here 3 times. Always had courteous assistance from the associates. From a bottle of wine to the keg, I do love this place. Always a vast selection to choose from.
If I could give this store zero stars I would. Overall awful experience and unprofessional. Will definitely take my business somewhere else.
Great selection of Sake for sipping or parties and the cash register has small personal size bottles of wine that would be wonderful for gifts! I got a rose, sparkling wine for some friends birthdays. Also, the cashier recommended 1911 brand cider because me and my partner got the Build your own Six Pack with cider.
So many wine choices! I randomly ended up buying a Harry Potter House wine cup set that had a house mascot on each glass...I couldnt resist!
Super place to shop for wine! Employees are so very helpful also. Love going there
They are heavily drinking the covid cool-aid in this place. If you think they are going to let you breathe freely here, think again. Some Godless mask karen is going to ask you to put on a face diaper. I declined and just walked out. When is enough enough with all this mask nonsense? I wont be back.
I have shopped at Total Wine in other locations and enjoyed it Even in FL visiting family.I went to TW Concord NC and I walked in and within 2 mins I was asked to put a mask on. There was 5 people in 8000 or so sq ft store, when I told the woman it makes me sick and I dont wear one because it does she told me I would have to leave, No exceptions I was shocked! Then she made sure I left. I left will never go back. Went to another location and no one said anything about no masks. Plus they helped me find what I was looking for. Bad business in my opinion terrible customer service as well.
Love this location they always have great new finds
Super easy keg pickup
Very nice store with a great selection and great customer service as always
Kind and helpful staff make shopping here a delight. They keep an excellent rotating stock and always have a wine or beer to recommend. The store is clean and well laid out, with lots of variety. Great store!
Great customer service.
Great and knowledgeable help selecting winds for a wedding!
Got my Stella Rosa (Blueberry, Berry, Tropical Mango, Pink, Pineapple) and nigori sake!
Best place for beer and wine with their selection
Great location. Really appreciate the staff welcoming me and insuring that my needs and questions were answered. Cigar variety was outstanding. They actually had Cohiba black.
Love my allagash
Great place to shop
All great so far
Everytime I come to this store Im always greeted with a warm welcome by a young lady by the name of Arey. Today however she was busy doing curbside from what it looks like. After being completely walked pass/ or not even acknowledged by what looks like a new store manager. I must say I am HIGHLY disappointed in this.. I stood in customer service waiting for a manager in White to return after being completely looked over. Its sad no one took the time to see if I needed assistance after just standing there for God knows how long . Luckily Arey made it her business to see if I was ever helped from the time of her walking out. You need more people like her ! If it wasnt for Arey I would definitely be shopping elsewhere. However she is literally the best youve got.
Just happens to be where I purchase wine & beer when Im not workin outta town
Has became one of my new favorite places!!!
I got help as soon as I stepped in the door, found what I wanted, and was checked out immediately. Great service, and great selection!
Great store for wine and beer. The staff is extremely helpful, and the selection is excellent. Always the best prices, too!
Always well stocked with whatever your drinking. If they dont carry what your looking for they will gladly order it for you. Nice selection of cigars as well. Good prices from what I can tell. I grabbed 3 cases of 24 packs and 2 cases of 12 pack bottles of OMB and I was under $100.00.
Staff very helpful and friendly.
Absolutely love this place never been to a total wine and more, cant see myself going to another store for cigars. Staff is very friendly and helpful I would definitely recommend and go back for there various beer brands
Very helpful staff, with great attitudes! Insane amounts of inventory, and beautiful atmosphere. I will be returning.
Great price on the Lucky Belaire... Traveled from Greensboro and was pleased with the trip...
Not crowded. All of the Associates were polite and well versed with the store layout.
Great options for wine and beer. Nice accessories and a few seasonal items too.
Great store with huge selections of beer and wines. Employees are very helpful and knowledgeable. Products are really reasonable priced.
Great selection, helpful staff.
Total Wine has an extensive variety of domestic and international wines. This was my second visit this week (earlier in the week I purchased wine) to purchase beer, however they were out of the Omergang Rare Vos. The salesperson assured me that they would have more in stock by Wednesday however I will be headed back to NYS on Monday.
First time here as I used to go to the University location, where I was always helped from the time I walked in until I had what I needed. They were great for making suggestions. I almost always left with something new to try. Park Rd location. Nothing like that here.Here, however, was I different story. First wine I asked as bout. OH, its on the back wall.* Second was a particular chardonnay, ailse 12. Any idea how many choices there are when you want a certain one? Same thing with the Rieslings. OH sibe wall half way down. By the time I got 3 bottles (I needed 6) I said the hevk withn this and left
Nice. Clean and helpful staff
Always fantastic selection and I always end up spending more than expected. Im sure they love me there!
The employees were very helpful and friendly. Answered all my questions, I was looking for something quite specific, and an alternative, if it existed, and got exactly what I wanted with their assistance. Thanks guys!
WOW.. prices are everywhere for all people.
They have a very large selection of beers and wines. Almost anything youre looking for is probably here, the staff was not as knowledgeable as I had hoped they would be though. They were very polite but I would have appreciated just a bit more effort in helping us to find what we were looking for.
Helpful staff one stop shop for your wines and spirits needs
Great selection of local craft beers and lots of wine choices.
They have just about everything imaginable. Also they were very helpful. I went in for a gift and had no idea what to get and the wine they suggested turned out to be a great choice (or so I was told).
Warren was a great help. My favorite Total Wines stores thanks to him. Great pleasurable experience.
Nice wine selection. Very helpful staff...
Awesome service! Great variety of wines and beers!
I really like the variety and how well organized the store is. 👍🏽
The store was clean and well stocked. The staff was very nice, but out of the product I wanted; recommended I pre-order from another store that has it. One problem, $29 minimum for in store pickup!
Great place and they help you find what you need or give you suggestions
Great prices on beer and wine
No one seemed to be working the floor. But, nice store.
Great variety and prices, but the point system for discounts suck. Have to spend way too much money to earn a measly $5 off
It was a great experience. When needed help they were there to answer any questions! Cashier was very friendly!
Great customer service in helping me find wines.
Always great products and fair prices!
Love this location! I have gotten some great suggestions from the staff. This place is always clean and I have not seen the registers back up.
Very helpful staff
Great selection and helpful staff
They helped me with a wine recommendation and now I buy it everytime I go here.
Great prices! Great selection! Would be great if you could get a discount on a case of assorted wines. Also if you could use more than 1 coupon.
Love total wine
The customer service here is great and they are very helpful. We describe the types of wines that we were looking for and they knew exactly what we needed. Plus the atmosphere is laid back and the store is clean.