From my first phone call with Germain Ford it was a great buying experience . Seth our sales person and the entire team worked hard to get me the truck I wanted. They were easy to get the best deal possible and get the truck delivered to me. This has been the best truck purchase I have ever experienced. I highly recommend Germain, a great dealership .

Honestly this has been the easiest and fastest vehicle trade and purchase I have ever completed. Seth was very responsive and quick with paperwork. From the finance manager to the tech teacher, everyone was courteous professional and just very positive. They have earned a loyal customer in me.

Salesman was awesome. Management takes advantage of the customer and only concerned about the $ They charge top dollar and you do not get the deal you get with competitors. Bought a vehicle from them, paid top dollar and took the car to a competitor 4 days later and traded for the same vehicle and got a better deal with an upgrade in the vehicle. Germain Ford NEVER again.

They were wonderfulThey got us a very good rate on our car. And they were very courteous and respectful. The salesman that helped us had integrity which is hard to find and most car dealerships. We were very thankful and we definitely will be back for our next vehicle here.

Don FreyI looked on line to check out there inventory. Found a truck I liked. Brandan meet me and my wife very warm greeting. Drove a couple trucks. Talked with Dave Gibson ended up driving out a new 2021 F-150 Best experience I have ever had buying a vehicle. Thanks Brandon and Dave

Great buying experience! On par with Germain Lexus. Great people to work with. Took the time to explain everything about the truck as well.

I found a car I wanted to test drive online on a Sunday and was able to schedule a test drive for the following day. James Soto took very good care of me while juggling other clients at the same time. I never felt hurried or rushed and he patiently answered all my questions. The other support staff were also very attentive and made the entire process enjoyable. I was pleased with the entire process and would not hesitate to recommend Germain Ford to anyone looking to purchase a vehicle from them.

I’ve always dreaded the car shopping process, particularly the sales tactics and up-selling I had to endure, or worse yet? The treatment I would get as a woman. Germain Ford (Justin in particular) changed that for me! My first time buying a new car was a fun and exciting process with absolutely no stress. Justin was easy to work with, he explained every step of the process in detail so I knew exactly what to expect. He literally took care of everything for me! His communication skills were impressive, and everything was presented to me clearly and proactively. I simply told him what I wanted, and didn’t want…and the price I wanted to stay within. He did the rest! He is a shining example of what a sales person should be. We will definitely continue to see Justin at Germain Ford, Sawmill for all of our future purchases.

I had a great experience here. I ordered a 2022 Maverick and worked with Brandon. He kept me updated and answered my questions through the whole process. My experience at the dealership when taking delivery was actually quick and really easy. I appreciated the painless trade in process. My trade in was able to be appraised while I was at work so it saved a lot of time when taking delivery of the new truck. I look forward to working with Germain Ford in the future!

By far one of the best car buying experiences I have had. The whole Germain team worked hard to make my purchase happen for me and I could not be happier. Highly recommend.

This was a great experience. I saw the car online and scheduled a test drive. I was quickly contacted by someone and set up with the sales person Rick Ross. He was friendly and knowledgeable of the car I was looking at. I would most definitely recommend this dealership and Rick for your automobile needs. Christopher in the finance office was equally as professional and friendly. I very pleased with the experience. Thank all of you for such a GREAT EXPERIENCE.

They give great service very hospitable and cordial. Even their service department over the phone is awesome! Thank you Germain Ford.

This was my daughters first time purchasing a new vehicle and Leah was amazing ! She did a great job explaining everything and even stayed over after they closed to make sure my daughter understood how to work everything on her new vehicle.

Had a great experience here. William was very professional and fast. I enjoyed that, I was walked through the truck’s features, but not the obvious common sense ones. That showed me that my time was valued. The dealership is clean and airy, so it’s not a problem to hang out while waiting.

I have gone to other Ford dealerships in have been treated like dirt but not at this one. I think I found my permanent home Ford dealership to take my 2018 Ford fusion to from here on out. It was an amazing experience of feeling welcome. I highly highly recommend this place. they make you feel like an actually make you feel like a real person.

So I drove over a hundred miles to possibly purchase a 2017 Mustang, verified the car was there, the price was posted on the internet on their website, got there test drove the car no issues, but when it came time to talk money I was informed basically that their price is their price and they would negotiate a couple hundred dollars from their posted price online but that was it. So what they are doing is checking the market basically hourly on similar cars being posted for sale whether its dealerships or what have you within a couple hundred miles of their dealership that way they dont have to negotiate any further off their price. Which to me seems like its almost like price fixing! Now mind you I was pre-approved by my credit union before I got there. Had they told me that their price was not negotiable other than a couple hundred dollars I wouldnt have driven over a hundred miles to go test drive this vehicle. Granted it had a few more bells and whistles than the typical Mustang but not enough to justify not being negotiable. I was told by the sales manager that negotiating is a thing of the past for cars? So they lost a sale needless to say and Ill continue to look till I find something. To be honest I really likye the car and it handled well, seem to run well but... Word to the wise make sure you know that their prices is their price and its not negotiable but by a couple hundred dollars! I should have headed the reviews for the dealership and steered away!

Seth did an amazing job. We were greeted by him even though he was expecting another customer within the hour. He easily handed both sales AT THE SAME TIME. Even though the other sale was going to be more expensive than mine he still treated me like a “high dollar” customer. I was very satisfied with the whole process (trade in and purchase).

Great sales team, good bunch of people and treat their customers like family. Josh was a great help over the phone and through the whole buying process. I think he was a little in shock that we didnt test drive the car or anything just walked in and started the purchasing process. I just wish I would have gotten a free long sleeved Germain Ford shirt with my purchase.

Thank you Germain Ford, for your handling my 2017 Explorer roof rails.In particular, my personal thank you to Ron Brown, the new service director.It is refreshing to find an individual today, that has a great work ethic. He made me feel like my vehicle and I were important. Paying attention to details and great communication through my whole process.I live in Reynoldsburg, and pass by two other closer dealerships to go to Germain Ford. Its worth the drive. Their newly updated facility and courteous staff are outstanding. Mr. Brown is currently feathering his new nest with the best of the best. Folks that want to work and have the same work ethic as himself. If youre Ford stock to the bone, like I am, Germain is the place to take your machine!

This is the second time I have had to take my new 2021 F150 to Germain for service. The first time the truck would just stop running. They had it and said it was all fixed. It was just an update. Picked it up did the same thing an hour later. Called them back and said it would be a week to look at it again. Broke down on the road carrying a trailer and had towed to Bob Chapman in Marysville. They discovered it was a loose battery cable. Took the F150 back to Germain again for the onboard generator not working and a noise coming from the rear. Scheduled the appointment. They found out I will need a new inverter with no ETA on part. However the service writer Mike said the tech said the hybrids are loud and they did not check out the noise? I told him its not the electric motor. He said he will have the tech check it out and to schedule another appointment they can only do one thing at at time since they are overbooked. Told him I will let him keep it another day he said he will have the tech look at it. Texed Mike back today he said they have 64 appointments this am and I will have to reschedule. Glad that Im such a priority.

It was a huge help that I was buying my salesmanship former car, but couldnt have had a better experience.Love my AMG, William

Had a great experience with Brendan, who was in his first week as a sales associate. He had previously worked as a technology specialist for Germain Ford. He really knew his stuff with regards to Fords. He was courteous, professional, straightforward, and non-overbearing. I ended up getting a 2021 Ford Expedition Max, which Brendan helped set up for me. Couldn’t be happier with my purchase and overall experience.

Friendly staff and incredibly comfortable and sanitary waiting area. My car problem was diagnosed quickly, cost of repair and work needed understandable and then prices fair.

Terrific experience all around! Alex was attentive and responsive and we are very satisfied with our purchase ( a used Honda Odyssey)

Thanks to Jason Soto and the entire team for a five-star experience purchasing my new Bronco Sport at Germain Ford.

Ford issued a recall on their Takata airbags for certain vehicles under their brand. My vehicle has sharp metal parts in the airbags that can rupture in a car wreck and have an URGENT safety recall to be replaced for free, on both the drivers and passenger sides. I have called Germain Ford for OVER THREE WEEKS with no response back from them. I have called their Service, Sales, and Customer Service departments and left multiple voicemails for Craig, the Service Advisor, and a few other team members. I am extremely annoyed at the LACK OF SERVICE Germain Ford provides and how they IGNORE customers. I will absolutely NOT ever buy a vehicle from them in the future, as they have lost me as a customer forever at this point, as well as all of my friends and family. Extremely disappointed in the lack of professionalism Germain Ford gives to the Ford name.

When I arrived, I didn’t know if I wanted to buy or lease, which F150 trim level I wanted, or what color. After speaking with a sales specialist (Brynden), I had all the right answers that worked for my situation and didn’t feel like I was being pressured into anything. Brynden was extremely helpful and easy to speak with. Love my new truck!!! Thank you, Germain Ford of Columbus!

I ran into a scheduling and service issue for an oil and filter which was in part, due to the ongoing labor shortage. As a long term Germain customer, I presented the concern to Chad Secrest (GM) who quickly offered to come pickup my vehicle and handle the service call. Above and beyond! While service issues are inherent in a service industry, how a dealer chooses to remedy them makes the difference between average and exceptional customer service

Brandon and the whole team at Germain were very helpful and patient in my decision to purchase a vehicle. I truly appreciate everyone who assisted us along the path to driving my new car home.

Had a great experience, very helpful and great to work with through the entire process. Coleton was very responsive and great!

Phenomenal experience buying a new Bronco! Brynden, Jason & Chris expedited the process & were fantastic to work with.

Unfortunately I didn’t look at the reviews until my car was already at the service center - like many other reviewers, I find it incredibly unprofessional and disrespectful to customer’s needs and personal / professional schedules when an appointment is set for 845am, your vehicle isn’t seen until 4pm, a proposal is sent at 5pm, and then when you approve the necessary services, you’re told you “should” have your vehicle back “later in the afternoon the next day”.I originally purchased my vehicle from Germain, but after this absolutely unacceptable experience with service I WILL NOT use their service center again, and I absolutely WILL NOT purchase another vehicle from them.My recommendation: go to another service center until Germain can prioritize showing respect their customers’ time and manage the scheduling for their service department more appropriately.

The staff is very nice and I will always take our cars there

I found a used SUV for my son... I set up the appointment online... they had the vehicle ready when we arrived. My son was happy with it... so far so good! Ive done business with Germain Ford in the past and I trusted them with this current purchase and I dont think Ill be disappointed. Corey and Chris were Great.... it was a little longer wait time for the whole process to be complete... but it worked out in the end.

I worked with Mike Ward and he was wonderful and a delight to chat with! Everyone here was so friendly and helpful, and Mike made my first car purchase on my own so simple and easy. He showed me all the features of my new car, walked me through all the steps, and along with Jerry made sure I understood all the financing options available to me while I made my decision. I came in after work on a Thursday and drove off the lot in my dream car a few hours later. Cannot recommend Germain and Mike enough!

Great Service Caring people feel like your part of the Family not pushy they let you take your time & answer All your questions & also do great & understandable walk throughs with you till your comfortable enough & if you need more help just ask

James and Jason Soto and the staff at Germain Ford are fantastic. They treated me like family, answered all questions and made the process easy. My family have purchased many cars through Germain Ford and we have always enjoyed each purchase. Thank you

Our sales person was excellent as well as the financing person, great experience from the moment we walked in, If and when I need another vehicle I am definitely giving Will a call

Terrible experience.Our flights were cancelled several times, and when we finally got a flight we had to be on standby?Then the AA attendant in Chicago at the desk for our last flight to Columbus, Ohio was very rude.The we didnt get our luggages until two days later, and they were only hand luggages.I know American Airlines are better than this.

I had a good experience with my salesmen josh. after the car was sold to me I have had nothing but problems with this ford. they somehow skipped over the fact that the car they sold to me had no seatbelt in the back it looks like it was cut out and they never noticed the whole time the car was in their possession. they did say they would fix it and claimed they have ordered the part but its been over 2 months and I have not heard from anyone. every time I call no one is available to talk to me directly and no one returns voicemails. I have also stopped in to check on the seatbelt and was told they were just waiting on the part still after they had lots of trouble finding my information and the cars information in their system. I do not recommend buying or servicing a vehicle from here. this is by far one of the worst experiences Ive ever had. I will be taking my business elsewhere.

I needed a car over a weekend. My daughter resides in Columbus and had a positive experience purchasing her car from Jerry Votaw at Germain. I live three hours from the dealership, but Jerry worked with me Friday evening and met me Saturday afternoon. The purchase of my Escape was an easy and relaxed experience. I highly recommend Germain Ford to everyone.

Go to another service center. They are very disrespectful to customers. When you schedule they will say we will take care of all the issues you mentioned but at the appointment you will find the exact same opposite of this and when I told him that he said you can take your vehicle if you don’t want.

Everyone treats me like a king Scott was the best and I would also like to thank Chad for all his help I have been a Ford customer since 1979

Purchased a vehicle yesterday from Josh Devore (in less than 2 hours), if you need a vehicle in the 2 hour radius of Columbus, do not go anywhere else. When I arrived, the vehicle was clean, and waiting for me. In less than 5 minutes I was taking a test drive and doing a walk around of the vehicle. They had very competitive prices (exactly priced in line with KBB, NADA, Edmunds, and Carfax). Received an amazing rate with their lenders. The whole process was PAINLESS.Josh was extremely knowledgeable about the vehicle and worked with me on pricing. I cannot recommend these people enough.I started at Ricart (dont waste your time), and the vehicle there was dirty and not ready when I showed up for my appointment, the staff was not knowledgeable, and while the dealership was nice, as I interfaced with the staff more it was obvious that it was just another sleezy used car lot. They used a ton of car jargon to try confuse and lie to me, and attempted to sell a known damaged vehicle without willingness to repair it.Germain of Columbus was none of those things that Ricart was thankfully.

Having worked at a family-owned Ford--Lincoln dealership in Louisiana for many years, I was very impressed with the degree of courtesy and professionalism shown by everyone with whom I came in contact. Made me so proud! Keep up the great job youre doing! Thanks!

Thank you Germain! Even though I just needed parts, all youre staff is great, and very helpful! Well done Steve and Jessica! ( showing my age)

James was awesome! Car is great but his service was top-notch. They took the time to show me every feature and couldnt be happier with the service.

This is my second lease from Germain Ford, and it could not have been any smoother of a process! I had a 2017 Ford Taurus that was leased and turning it in for a 2020 Ford Edge. I emailed Joe DeLuca, who is wonderful by the way, letting him know what I was looking for. Within a few hours, Joe had found me the exact model I wanted (ST-Line, Magnetic) and had worked up a price. He gave me a call on the phone, we agreed on pricing and a few days later the Edge was delivered to my home and he picked up the Taurus from me. I cannot stress enough how easy and seamless this was! I will continue to lease from Germain Ford and Joe for the foreseeable future!

I went to Germains website 6-15-2021 and inquired via the chat engine on their service page whether they scheduled oil change appointments. I was told they did. So, I made an appointment for the next day 6-16-2021 at 11:00 a.m. I arrived, on time, for my appointment and was greeted at my truck by a pleasant gentleman who told me to step inside to a service desk. The service person acknowledged my appointment and told me to wait in the lobby. At 12:30 p.m., I decided that it had been more than enough time for them to do an oil change and returned to the service desk to ask for a status. At this time the service guy got testy and told me (twice) that 1.5 hours was the routine time for this service at that dealership. Then, he told me that he was waiting for a quote from parts because my chrome OEM lug nuts were swollen and couldnt be removed to rotate the tires (appearantly part of The Works package. I questioned that because Id never heard of that problem (turns out its a thing). The Service Manager intervened at this point and couldnt have been more friendly. He actually got a socket and showed me that it wouldnt slide on to some of the lugs. So, $179.00 later, I had new lug nuts (didnt want to have an issue on the side of the road changing a tire). I feel strongly that they didnt actually make an 11:00 appointment that they intended to honor (I was just put in the line of customers already waiting). Also, Ford has been sued for this lug nut issue and should replace them free of charge.

Great experience! Our sales rep, James Soto was very kind, and considerate. He cleaned the car before we test drove it and guided us through the whole process, and made it super easy process. So excited about our new car!

I recently bought an F-150 From Germain. Steve Hammond is one of the best car salesmen Ive ever dealt with that I didnt previously know. He is older and definitely experienced and he told me all about his past car sales experience which is most of his life. He is a great guy to work with, he isnt super pushy or rude and doesnt come off as just trying to get your money and your sale. I would recommend anyone if youre going to Germain, or even deciding to go to another dealership, definitely go talk to him first!

Great place to do business, a real class act, will definitely go here to purchase future vehicles. Josh was polite and very knowledgeable with all of our questions and had paperwork organized and ready for signatures. Again, will definitely visit Germain, and Josh, again!

They dont honor scheduled service appointments. Scheduled a brake fluid flush and inspection 1 week in advance, received an appointment for 8:30AM on a week day. Took a day off work to get it done. Arrived at 8:30, and was told because of recall work, they were unable to do it at that time (I was told they had 40 transmissions and 30 engines to replace, in addition to Fusion brake issues...good job Ford!). They offered to try to complete it by the end of the day if I left it with them, but couldnt guarantee it, and would not offer a loaner vehicle (I live 25 miles away). When asked why they scheduled service they couldnt complete, they said the person scheduling service didnt understand how long it takes and how many other jobs they had.. Fortunately, Byers in Delaware got me in the same day, completed the service in under an hour, and at a lower cost than Germain. Go to Byers, not to Germain. Seriously.

Ive never been there, mostly because I live 200 miles away from them. That hasnt stopped them from sending me unsolicited emails trying to sell me cars I have zero interest in.

Love the experience and service. Justin Ellis was great!!

Had a great experience working with Mike Ward! He was very pleasant to work with even responded to my questions during the purchasing process when he was out of his normal office hours. I would highly recommend Germain Ford to anyone looking to purchase a vehicle.

Had a smooth, pleasant experience purchasing a used vehicle. Leah contacted me quickly, and stayed in contact with me answering all my questions thoroughly! She was very knowledgeable and professional. I would definitely buy from here again and highly recommend Germain!Steven

I had a great experience getting a new 2020 Ford Explorer from Coleton Wirth. I was very specific with what I needed the car to have. Coleton listened and worked very hard to find the best fit for me and my kids. He was friendly, courteous and was working to get everything ready to go quickly so I could get back home to my kids. I would recommend him and Germain Ford!

Good truck. Good experience with sales representative Brandon Garcia

Full service Ford dealership with a separation of scheduled service appointments from unscheduled, on demand service requests so that wait times are minimized. Service staff are professional, courteous, and friendly - at least in the unscheduled service area. Dublin location is conveniently located at the intersection of I-270 and sawmill road. I was able to get an oil change, together with a comprehensive maintenance check, in less than an hour and without an appointment. Yes, you will pay a little more but at least you dont have to worry about an untrained technician making a mistake that will eventually cost you more in the long run. There is value to peace of mind. I highly recommend and will return in the future.

Great sales staff! Justin, great finance staff, Robert. Worked to get us best financing and a very good experience!! Thank you and I highly recommend them!

Buying a car during the middle of a pandemic can be nerve wracking. But, buying a car during a pandemic while 37 weeks pregnant is a whole different ball game. July 2020 I had set out to purchase a Ford Explorer and had a list of what I needed the vehicle package to include.Growing up I have come to know a great deal about different vehicles, as well as the car business in general thanks to my dad. After a few phone calls I was put in contact with Daniel O’ Neil in sales at Germain Ford. After speaking with him we set up a safe visit to the dealership and test drove 3 Explorers to which met all of our needs for our growing family. Daniel was very cautious in regards to the pandemic and mask wearing, and extremely professional. Knowing I was due very soon with our baby, he was great about communicating when my vehicle would be ready. There were a few things that needed done prior to driving it off of the lot and trading in my Nissan Rouge, but he made it stress free. Daniel lived up the the Germain name with treating people well. He made my buying experience during such uncertain times a breeze . We are so glad we chose Germain Ford and will be back in the future! Thank you for your kindness, professionalism, and attention to detail!

If you need to talk to someone in service, dont waste your time here. I wasted a lot of time getting there and standing around.I gave two stars cause it was clean.

Great Experience! We drove from Lafayette, Indiana to Germain Ford to test drive a Toyota 4 Runner we saw online. We had never heard of this place. All I Have to say is WOW!!! Such great people, easy breezy financing, awesome dealership!! We will definitely reach out to Germain Ford in the future. We have already given recommendations to friends and family who also fell in love with our purchase from Germain Ford. Thank you again for everything Kris, Doug, Lauren, and Elijah it was a group effort and we cant thank you enough!!

Even though they were short staffed due to the pandemic they provided fast service with same day turn around for our Ford Escape, although repair was a bit spendy. I felt there could have been better communication between the staff.

I’d been searching for a 2021 Bronco for the longest. An online sales rep set me up with a test drive with Justin Ellis who is INCREDIBLY knowledgeable. I test drove the one I found online at 6:30pm, but saw they had an Outer Banks model with the full package. Justin left me with his card and I ended up texting him at about 10pm that night telling him I wanted the Outer Banks before someone else swooped it up. So between 10pm that night and 10am the next morning, just had texted me everything I needed to get the application done and even called me in the morning to take a payment over the phone so he could mark it sold.I’m so happy with everyone that assisted me in this process, even the finance department and cashier. I love my Bronco so much and will be sending anyone else who’s in the market to Justin and the good folks at Germain Ford.

My experience with Germain Ford could not have been better. Sales ( Justin), Accessories (Brian), Vehicle introduction (Jean) and Finance (Chris). Great job!!!

I’ve been bringing my SUV to Germain since I moved to Columbus 3 years ago and I have had excellent service from everyone that I have worked with. I have to give a shout out to James Pool in the Quick Lane. I moved to Cleveland in the summer but it’s worth it to me to being my car here for service when I am in town. Highly recommend!!!Thank you James!!!

Outstanding job overall from my salesperson to finance and vehicle prep. I am excited to drive my new F-150!

Thank you for quickly fixing my tire issue. Reassuring since Im 6.5 hours from home!

Amazing experience from start to finish. I usually dread buying a car as I dislike the game of buying one. I bought a higher end vehicle from Germains pre-owned lot and it was the best experience ever. Leah was my salesperson and she was amazing. Not pushy and knew the truck well. Didnt plan game on pricing and gave me all the info I needed in order to pick the best loan for my needs. Took maybe 5 minutes to sign electronically for the truck and left within an hour with it. Will never go to another dealership other than Germain Ford on Sawmill Rd. Leah is your go to person for pre-owned...shes awesome!!

Corey C. was wonderful to work with. Knowledgeable and this was the fastest I have ever been in and out of a car dealership. Highly recommend!

Ive purchased several vehicles. Never met such friendly and knowledgeable people. From my first telephone call to delivery of my new f150, everyone was extremely helpful. Jason and crew will certainly be recommended to everyone.

Very friendly, gives the appearance of being a high volume dealership, but thats just how it looks. The sales person that helped me was very courteous, and not pushy in any way. And trust me I asked him a million questions, he looked everything up from specs, to service records and service bulletins. I ended up purchasing from another Germain dealership, but was so impressed that I actually took the time to call the salesman that helped me and thanked him for his time. Thats how helpful he was! I reccomend this dealership if you are looking for a new Ford, or a nice clean used vehicle. I cant speak for the buying experience, as I did not actually purchase here. But the staff was helpful. Ask for Will. He was very patient and fully earned this 5 star rating for Germain.

Xavier was great and I definitely going to him if you’re looking to purchase a vehicle.

Really disappointed there this morning. Not a single employee was wearing a mask. Covid is raging so why not mask? Apparently they dont care about the safety and health of their customers or employees. Probably wont go back.

Of corse when buying a car they are super helpful. But when I’m asking questions about the warranty I bought or trying to make sure I set up the correct appointment with the right people to use my warranty most of the staff I’ve talked to isn’t helpful. It’s really disappointing. “I only do sales, I’m not sure about any warranties” don’t you add on a warranty to a vehicle sale? Shouldn’t you know what your basic warranty covers? My sales person talked to me about my warranty?Getting my car was good service but the after purchase customer service I’ve been receiving has been subpar. Probably would look else where to purchase from in the future. Frustrating.

The oil change service I received at Germains Quick Change Lane was awesome. The person that tool care of the paperwork was very professional and extremely customer oriented. Thank you for the wonderful job.

We purchased a used f-150 Lariat. We were 3 hours a way and they helped us so much with our trade and the entire process everything went well Cory our salesman and the finance manager were super nice and helpful

Brought my wrecked car in for a look and Brie was super friendly and helpful. After all was said and done Bree worked with my insurance company and they fixed it so good that you cant even tell it was ever in an accident! I definitely recommend you go see Bri

James in service is an outstanding individual with great customer service skills!!

I just got a 2019 Ford Flex from Germain Ford and took delivery on Saturday. Everything was perfect. Chad and his team were awesome to work with - transparent, fair, informative, and did everything they could to make the process smooth and make sure I got the exact car I wanted. I highly recommend them and thank them for the awesome car-buying experience!

I did not have a “family like” experience today. From my first call this morning to confirm my 11am appt til my last status check on my car @ 4pm, I was met with shortness and snarkiness from the staff. The tone was sharp and excusatory. Repeatedly asking me if I knew the name of the service advisor that scheduled my appt because it wasnt showing on her screen so I must have made it at another dealership. I assured her (Jan) that I had an 11am appt scheduled by Ron B. She was so harsh. Asking me if I any idea how far they were booking out and there was no way I called yesterday and got an appt for today. Wow Jan you need a vacation or a different job. Completely unprofessional.And to the young man that answered my call in the afternoon and made a rude comment about my last name. You my friend need extended training or a different position. Answering customer calls is not your forte.This dealership was in a funk today, I hope tomorrow is a better day. Very disappointed ☹️

Our family was ready to turn in our old minivan and move into a large SUV. JayDee did a great job explaining the different trim packages for the Expedition and we found one we really loved. Once we locked in on the Expedition we wanted, he did a an excellent job walking us through the trade in for our minivan and our options for purchasing including which deals were available to us (the only feedback I would offer is a little more transparent deal sheet that shows how the different credits are applied). We thoroughly enjoyed our experience (it was simple and easy) and plan to come back again the next time we are in the market for a new car.

I wouldnt recommend their service center. They are complete inefficient with their appointment times. I was told I had a 7:30am appointment but when I called to check in at 1pm they hadnt even looked at it yet. I was told they should know what is wrong with by the end of the day and then we could look at scheduling repairs for next week?.

Justin is always great to work with. Second truck I’ve purchased with him and will continue to do so. Great dealership willing to bend over backwards to make everything about purchasing a car an easy experience.

THEY TOOK GOOD CARE OF MY CAR, AND ILL DEFINITELY COMR BACK SHOULD THERE BE NEED......

Wife took in her Escape for a simple oil change on Friday, wasnt completed until end of day Saturday. Then when she went to pick up the vehicle and came home a large piece was hanging from under the car and was dragging about half way through the ride. Its hard to imagine the car being in worse condition than when it started from something routine.

Great place to know you’re going to get the fix done right. Customer Service put my rating at a four. It’s not perfect, but a perfect job well done nonetheless. My cashier sounded like she dreams about a better job. Thank you all for your service!

Awesome dealership! Facility was clean, staff is friendly and the Service Department is awesome!

The Service Department needs some serious improvement. I wish I could give 2 reviews, 1 for the customer service side of service, and the other for the techs. On the customer service side, the advisors are friendly and willing to help. (3+ stars makes sense.) Jessica is very knowledgeable and comforting. The technicians are slow and they dont seem to prioritize urgency (1-2 stars makes sense). If you have significant time to kill, use them.

I have been lied to by Germain about my 2017 Ford Escape on 5/24/21. I took it in for service when the check engine light came on. I was told I needed a new motor. There is a defect with the block that has caused coolant to leak into the cylinders. I was told it would be covered by my extended warranty. I was also told it would take 1 to 2 months for the repair to be completed and they have no loaner cars available. I called today 6/11/21 to check on their progress and was told the service tech that took my car in was no longer there and it would be 6 to 7 months before they could get to my car. I was then told I was getting transferred to the manager who wouldnt answer his phone. He has not returned my calls either. What am I supposed to do for transportation to work? I work in another city 20 miles away? I will lose my job! Why wasnt there a recall by Ford on these cars when this was first noticed? There are cars everywhere with the same problem. Germain new about the problem but didnt do anything about it either.

I traded my Honda Civic for a 2020 Ford Escape here at Germain. I am so pleased with this vehicle and my interactions with the professionals at Germain were impeccable. There was no pressure, and I was never rushed. Such a great experience. I also received great instruction on how to use all the new gadgets! I think I entered the space age with the Titanium Hybrid package! Shout out to David Gibson for taking so much time to answer my questions and to Scott Cropper for your efficiency with the paperwork! Thank you Germain Ford!

Brandon Garcia was my sales rep, and he did an amazing job with my new Mustang - everything from the ordering process, to accessories installation, to the delivery - it was smooth and painless. I am his customer for life!

Daniel ONeil made it easy for me to decide on which used car I was going to trade for. He listen to my like and dislikes and showed me only thosethat fit. I have use Germain Ford for all the services on my 2009 Fusion all the year I owned it

Terrible customer service. Schedule to drop vehicle off at 8am for 90k checkup explaining its it only vehicle we can fit the kids in need it back by 4 in the afternoon for school pickup. Never get a call from the service department and at 3:45 I call and find out they have just started looking at it.

I took my car in for routine service. After the work was completed, they parked it inside the service center. While I was at the checkout, they boxed my car in behind two aisles full of vehicles waiting to be serviced. I ended up being essentially trapped for an extra 15-20 minutes before anyone could be bothered to move those vehicles out of the way so I could leave. Just pure ignorance. Most other dealership service centers park cars outside after service is completed.Also, mask policies did not appear to be enforced or followed here.

Had a great experience. Ive been trying to purchase a Ford Ranger for the past 4 months. Coleton my sales guy was great through the whole process. Weve been talking a lot since June and he and the team have worked hard to get my deal done. Finally timing was right and we got the price to where I needed it. Thanks so much to Coleton for all the hard work put into this sale!

I took my new Ford Expedition in today for the first oil change. The service department was terrible. I walked into the lobby while 5-6 men were at their work stations and it took over a minute for someone to acknowledge me and say something, even though several looked at me. Then they didnt have my appointment in the system, blaming a computer issue. When I got in my car to leave they hadnt reset the computer so the oil change warning was turned off. I was so mad I just figured it out myself instead of waiting on someone to do it for me. This is also why we didnt purchase the car here...snotty, elitist attitude. King Ford in Cincinnati was where we bought the car and so much better service all the way around.

Purchased a Mustang from this dealership. Chris is an honest salesman, Zach was very helpful with the warranty explanation, and management was willing to work with me on the price and extras. Was very impressed with the service department when I had to do an alignment, especially the service reps, service techs, and the shop foreman.