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Twins Buick GMC
960 Morse Rd, Columbus, OH 43229, United States
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Twins Buick GMC
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TI
Review №1

Wonderful car buying experience at Twins Buick GMC! Jennifer “Lu-Lu” really went above and beyond to make sure that we found the perfect vehicle for my needs and price range. I never felt pressured and I was very comfortable with her as she really listened to my preferences and went over all of the vehicle features in depth to ensure my satisfaction with my selection. Thank you!

Be
Review №2

I worked with Dee throughout my buying process and he was super helpful throughout. He allowed me to test drive, complete a pre purchase inspection, and worked with my schedule. He was able to answer any questions I had and made it a seamless experience. I would definitely recommend reaching out and working with him if you’re in the market for a vehicle.

Ba
Review №3

So warm and welcoming, everyone in the building. Always a pleasure to come to Twins Buick. Ask for Drew Pierce, hes super cool!

Ry
Review №4

Was a great experience going to twins ! Treated us like family and made sure we felt like we were at home! Mia did wonderful! Will definitely come back to buy another vehicle!

Me
Review №5

I normally dread looking for cars and going through the buying process but Dee made it so quick and painless. He was able to get me approved for the car I was really wanting and was super kind! Definitely recommend coming in and seeing him

Si
Review №6

Mia was fantastic! Very hospitable and bright personality. She was very knowledgeable of all the cars on the lot. Would definitely recommend her and Twins as well.

Ke
Review №7

Javier Justiniano was absolutely a breath of fresh air. He made the process fun and interactive. He welcomed us with open arms. I highly recommend this gentleman for all your automotive buying needs and a sales experience that is top notch. He is the best of the best hands down. Thanks so much Javier. See you next time.

Ma
Review №8

D helped me not get a car not once but twice. An both times we was very flexible, professional, polite and quick with getting me in a car I wanted. He definitely made it a stress free experience. If you go into buy a car, go see him and he won’t disappoint!!

na
Review №9

He was extremely helpful. I didnt leave his table to look for the vehicle. He suggested one and it was the perfect one. He understood what I wanted just by speaking with me. Thanks Steve.

la
Review №10

The gentlemen who work in the auto body shop are awesome perits awesome. They helped me tremendously when I bought purchase a car that was somewhat of a mess. Several shop employees came out in the rain to assist me and connected my car to get quick reading on codes and told me exactly what I need Ed to do to get my vehicle fixed. They were honest and forthcoming and very friendly. I know the next time I purchase a car I will be going to twins Buick GMC.

Ja
Review №11

Javier justiniano was a super big help in my and I first dealership purchase. I would recommend him to anyone that would ask for a great salesman. Thank you so much Javier you are the man.

Bo
Review №12

Mia was great to work with. She went above and beyond to help me find the car I was looking for. I would definitely recommend purchasing your next car from them.

Al
Review №13

Traded in my car for a newer model. The experience from the initial appraisal to when I drove the new car off the lot was exceptional. I’ll be honest- I am weary of big city dealerships and tend to usually buy local, but dealing with Twins was a breeze. Dee, my salesman, was great to work with. Friendly, down to earth, and someone who cared about his customers. He ultimately made my car shopping experience easy and enjoyable. It’s hard to find good employees and Twins should recognize the moral they have in Dee. Thanks again!

Ma
Review №14

D Jones is amazing to work with! Customer service is amazing. Makes the car buying process as painless as possible!

Vi
Review №15

I have purchased 2 vehicles from Twins and both times Jennifer York was my salesperson and she is great! She is so helpful and she cares about the little things that go with the sale as much as selling the vehicle! She made sure I had my app set up, my onstar switched and my rewards account taken care of too! Jen and the rest of the Twins team make purchasing a vehicle quick and easy! Thanks again!

Ma
Review №16

My history of using dealerships for service work has been most unfavorable. Not so this time. They did the work I came in for and did not try to upsell me. Most importantly, they said it would take an hour, and it did. Such a pleasant surprise.

Sh
Review №17

Dee helped me get a nice clean car his customer service was outstanding and he was very detailed in explaining everything to me I love Twins Buick GMC! I would definitely recommend this dealership to friends and family.

Ti
Review №18

Dee Jones is the man. Helped me and my girl get into a Highlander in excellent condition no hassle very kind and respectful will be sending all my friends here and coming back when we need another new car.Thank you for your patience and willingness to get us into a car and making the whole trip a pleasure

Ka
Review №19

I had the MOST amazing experience in getting my new car!!!Starting with Brittany Hall getting all my wants and needs down. She then was amazing with my changing of my mind ! Once we settled on my wants, she sent me to Drew Pierce who set me up with the payments I wanted and got me set for a test drive before I even got there!! After test driving he found me the perfect car, had it cleaned, polished and plates changed before papers were signed in finance!Wow. Would recommend to all !!!THANKS GUYS !!!!

As
Review №20

Great experience trading my encore for an enclave. Made painless by Brandon who time and time again provides excellent customer service. As well as Bryan in finance. Will continue to use Twins for all of my auto needs.

Sh
Review №21

Top notch service! Dee Jones went out of his way t o find exactly what I requested. It was my first time working with the sales and finance team...Seamless. Thank you.

To
Review №22

I worked with Dee jones. He was very quick in gettin my deal done. I recommend working with him.

Jo
Review №23

My salesperson, her name is Kaley Harrell.And I must admit she was very professional, warm and welcoming, easy to talk to, and all around top-notch thorough. I am so impressed with her customer service skill set that I would buy another car from her wherever she may be in life as a sales woman.Twins Buick GMC overall was an excellent experience. All of the staff that I was able to meet, interact and talk to were very warm and hospitable. They have an excellent shop attached to their dealership. This dealership is a can-do-all facility. I am very pleased with twins Buick GMC and the level of respect that they showed me. I would recommend other people to give Twins Buick GMC a try while looking for a car or a truck, new or used.

za
Review №24

There was signage everywhere about having to wear a mask, yet literally EVERY employee in the place wasnt wearing one. Wont buy from here because who knows what other rules they dont feel like following.

ka
Review №25

It was so easy getting approved dee Jones is the best. Use him if you need a vehicle.

Ar
Review №26

Great service, fast and easy. Mia was a lot of help and found us a Jeep to our specifications!

Bo
Review №27

Excellent service from the time we walked through the door, until we left. Very efficient operation, no pressure to buy. Vehicles were provided to us to test drive and we were able to test drive without a salesperson. Steve McCabe was our salesperson and was fantastic!!! Very personable and very professional, yet did not pressure us to buy a vehicle. Of course, he didnt have to! We were sold on our new Buick Envision as soon as we sat in it!! This was a totally very positive experience!!!!!

Ra
Review №28

Just purchased my new truck from TWINS. What a great experience and deal. NO ONE can compare to TWINS. Brandon was a great salesperson, very polite and knowledgeable and took extra time to demonstrate vehicle features and explain how they worked. Very happy to work with Bryan, he did everything to make it happen. Am looking forward to working with them again in the future. I strongly recommend them to anyone. THEY ARE THE BEST!!!

Ka
Review №29

Just made my first purchase at Twins and can honestly say my sales representative Mia was the best! She was super personable and patient. She really took the time to help me find a car that was right for me and went above and beyond to help me stay within my price range. I received nothing but great customer service. Highly recommend!

Je
Review №30

Dee Jones was my sales rep. He was very informative, efficient, knowledgeable trustworthy and honestly the best rep I’ve ever worked with! I was interested in a trade in on my vehicle and he gave me exactly what I needed to improve my chances of getting a vehicle for my desired price. The best part was he didn’t keep me there for 2 hours just to come to the conclusion I would recommend any and everyone to him!!

Ca
Review №31

Dee did was very helpful, got the car we wanted for a great price!

yJ
Review №32

I want to trade in my Honda D Jones Explain to me trade values are at a all time high right now. I was very surprised what I can get for my vehicle. Either way I was utterly impressed by his professionalism and willingness to help. Regardless of what decision I make every time I need to do something with my vehicle I will be coming back to D Jones

Pr
Review №33

Thank you Twins Buick GMC for employing such an amazingly great sales man Dee Jones. He has excellent communication skills and made us feel as if we were at home. We will continue to do business with Twins Buick GMC thanks to the service we were provided.

M
Review №34

I worked with Andrew (Drew) Pierce and would highly recommend him to anyone I know that is in the market for a new or used car. Drew is extremely knowledgeable, personable, transparent, and willing to go the extra mile. I truly received white-glove service. Working with Drew was the best experience Ive had in working with an auto sales person & I can attest he set the bar extremely high!

Ja
Review №35

My wife just purchased a 2017 Chevrolet Traverse from Mia Abba! She did an awesome job assisting us. She pulled up the vehicle so that my wife, 2 kids, newborn, and myself didn’t have to go through the heat to get to the car. She was also ahead of the game in terms of process. She evaluated our trade while we were on the test drive, discussed options, pulled credit and had my wife out in her new vehicle in under an hour and a half from start to finish. We even got free bracelets! Very awesome experience.

Ho
Review №36

This is where I got My Bear Cub car from 🤟🏾🕊️🎭

CJ
Review №37

D Jones helped me get 2020 Chevy Blazer in less than an hour after I had my last 2019 Blazer totaled a couple weeks ago. He was fast, efficient and knowledgeable about the car. No pressure interaction and extremely friendly service. Would recommend 10/10!!!

Ni
Review №38

I would highly recommend Twins Buick. I had a great experience trading in my lease and they made it a smooth and enjoyable process. Brandon was extremely helpful, friendly, and amazing to work with. He helped me find the vehicle that worked best for my family and was very knowledgeable and patient in answering all of my questions. There was great communication through the whole process and wonderful customer service that went above and beyond!

Sh
Review №39

I appreciate the customer service that me and my father received. Everyone was friendly and engaging. I appreciate my salesman Brandon Lahn because he is very knowledgeable, and honest. He broke down the Carfax report which was very helpful. Overall had a great experience at this dealership because I totally get anxiety going to them. So thank you to Brandon and Twins Buick GMC for making the experience enjoyable and pretty much hassle free.

De
Review №40

Enjoyed my visit and pleased with my purchase. Customer service is professional and friendly. I was in and out in about three hours with the car I wanted and price that fit. I highly recommend a visit if you’re looking to purchase and vehicle.

Ch
Review №41

Dee Jones is Phenomenal! Very quick, and painless process, with a great car, insurance, and a great monthly payment. I am beyond happy with the service Ive received here. Thanks again Dee. YOU ROCK!

Ev
Review №42

Great dealership for service! Been to Twins three times now since moving to the area for maintenance.

Ma
Review №43

Found a one of a kind GMC Canyon AT4 online. Got approved online and over the phone. Easy process. Walked in. Signed. Drove it home. Immediately had an issue which is GMs problem NOT Twins. Theyve been easy, stress free and kind all the way. Communication has been tremendous. Thank you Jennifer you are on point.

ma
Review №44

I will be the first to say I probably spend to much time in car dealerships and even sold cars for a little myself and this is the first review I have even written.. Dee Jones at Twins Buick GMC, has by far given me one of the best experience i have ever had when purchasing Anything.. Almost even made me forget I was parting was with my money lol.. I strongly suggest anyone looking for a car, used or new to come by Twins Buick and visit Dee Jones..

We
Review №45

The nice thing is they really dont care if you buy a car or not, so there is no pressure. But therein lies the rub. They dont care.I like the car I bought and overall it is excellent. The main issue is when we looked at the car, took it to lunch, and came back, it was in great shape. We signed everything, and they sent it to detailing. This is where I believe the problem happened, but I cant be sure. As I drove it home, I noticed that the passenger side mirror had been broken. However, it was not broken when we drove it back from lunch. So I am guessing it was broken sometime between detailing and being returned to us. I addressed this with them, but of course, as I mention, they dont care.Also, the manual was missing. I didnt notice this until a week after I had the car. When I wanted to read how to use a few things, it had been there when we took it to lunch.The car is nice, so I cant complain about it, but I dont appreciate that they damaged it after I bought it. But, of course, I dont expect them to admit to anything.My suggestion would be to take lots of pictures as you look at the car. And inspect it before you leave the lot. Although they will say as I have read from others complaints. The customer was offered an extended service contract and refused it at the point of purchase. The reason we offer every single customer a service contract is for situations just like this. hmmmmm?

Aa
Review №46

I have bought vehicles from Dee in the past. i am ready to trade my current vehicle in, i reached out to see whats available to buy and get a trade estimate. my wife and I are deciding which direction we wanna go, but Dee Jones was great in giving us information.

Dy
Review №47

Friendly staff and a nice selection of cars. Javier helped find the right car for me and got me in and out very quickly! Definitely recommend!

Ro
Review №48

Hey Dee Jones helped me out, he was MAGNIFICENT! Greatest salesman I’ve came across. I walked in hoping, and walked out beyond HAPPY ! We’ll definitely recommend you ask for Dee Jones .

Ca
Review №49

Excellent Customer service from Drew And Cal thanks for our new Buick !!!!

Br
Review №50

D. Jones is a great at what he does, helped us close a deal on vehicle we always wanted. Not only is his service A+, the dealership is a friendly environment, we were immediately greeted at the door and was told if we needed anything feel free to ask. We would definitely buy another vehicle from this guy and this dealership again. HIGHLY RECOMMENDED!!

Do
Review №51

I very highly recommend Twins Buick and especially salesman Dee Jones! He was professional and went the extra mile, offering top dollar on my trade-in and after the sale, ensuring I was totally satisfied with my new car. Five stars!

Ta
Review №52

I was looking for a car and was on a time limit. I wasn’t expecting to find a car the day O stopped by Buick. Drew helped me and he was nice and wasn’t pushy. I would definitely recommend a friend to go see Drew. I’m so happy with the purchase that I made.

Lu
Review №53

Dee was a great help with getting me approved and helping to figure out the perfect vehicle for my budget! Will definitely be back for my next car.

Sa
Review №54

We contacted Twins Buick with interest in a 2018 Buick Enclave. Brandon contacted us quickly with information and had the car ready to drive upon arrival at the lot. He got in the car with us and explained in detail how to fully optimize all of the technology. We loved the car and he was helpful in finding the best deal for us. Would highly recommend this salesman and dealership.

As
Review №55

I was able to walk in without an appointment and talk to Kaley. She helped me find the vehicle I was looking for and quickly brought it around for me to test drive. She also helped me keep my nephew entertained and was really understanding. Id suggest going to her, she was so sweet and helpful.

Sa
Review №56

I went in yesterday August 26th 2021 to look for a car, Kelly walked to me and helped me with all the questions I had. I walked out with a great car with the help of Kelly, an amazing customer service from her. She is a an amazing person. Thank you for your help.

Ma
Review №57

Mia was a very personable salesperson I was very upfront and what was going on I was very quick at getting the sale done. I bought cars before and never went quite smoothly as it did today. Thank you Mai CeCe and the the whole staff of Twins Automotive.

Ar
Review №58

I decided to renew my Buick Encore early, and had a great experience with this dealership. Despite the limited inventory, Brittany helped secure me a car, and then Javier kindly walked me through the upgrade. Ty, the owner, is great and his associates are always positive.

Sh
Review №59

The staff at Twins is exceptional! Drew was my salesman and was extremely nice and professional. He answered all my questions, assisted me through the entire process. We worked out everything online and when I met him in person when I went to pick up my car! He and the entire team make you feel like family! Thanks Andrew and TWINS!

Je
Review №60

D Jones was a super personable, no BS, top notch salesman. He helped my son purchase a car, out the door, in under and hour! Not the typical dreaded all day affair that I have experience, at other dealerships, in the past. I highly recommend you stop in and see D for your next purchase! 👍

ja
Review №61

Went in looking at a 2020 Jeep Cherokee. Dee Jones was quick and responsive. The financing process was quick, approval process was less than 20 mins. Traded in my Acadia I bought here brand new 2 yrs ago. If you are looking for a honest and fair deal come see Dee Jones at Twins Buick GMC

Be
Review №62

Im appreciate of Dee! He really made what seemed to be impossible to me, possible.Thank you Dee!Go see this man.

Ma
Review №63

Brandon Lahn was my salesperson when I went to twins to purchase my first car ever! This was a very hard experience for me because I was 18 and had no credit but Brandon was so helpful and did everything he could to make sure I got into my first car! I loved my experience there and recommend it to any friends who ask!

Ch
Review №64

Drew lead the charge to make sure I was taken care of thank you for the team at Twins for making sure nothing was missedThank youChuck loudermilk

Mi
Review №65

Great fast experience. Would recommend. Ask for Mia.Pro LE and Pro Military. *****

al
Review №66

I had a great experience visiting The dealership my sales rep FATIMAH.A was very prompt on getting the vehicle ready for me to test drive.Maya helped also to give me the best interest rate working with refinance individualRed carpet level of service ended with a nice cleaning of the car and Delivered to my addressFive stars well earned and deserved.

Em
Review №67

I had the pleasure of working with Dee on purchasing my new car. He made the process quick, easy and overall enjoyable. I’d recommend him to anyone that chooses to purchase a car at this location.

Au
Review №68

Very fast and friendly experience. Javier was amazing with making the process easy.

Da
Review №69

D was amazing! Been coming to this Buick for years and always have been super happy

Ji
Review №70

My salesman Javier was great and the owner of the dealership is a great guy. I am giving them 5 stars because I believe my salesman and the owner made my experience great. With that said, even though I was buying a brand new truck, the man in the Golden room I was dealing with was apparently the used car sales manager. This individual made the buying process less than desirable and really needs some customer service training. Treated us as though he didnt need or appreciate our business. Mind you, we were buying a $67k truck... which really should be a non issue. I would have expected to be treated with some level of customer appreciation whether the vehicle was 1k or 100k. He almost lost the deal because of his attitude towards us. At the end of the day, we got a great truck and my experience outside of the used car sales manager was excellent. They rest of the staff, the owner, and my salesman made sure we were happy with the vehicle and have continued to support us since the purchase.

Ja
Review №71

Dee JonesHe was so great! He was friendly and efficient! He was looking out for me the entire time! GO TO HIM

Ar
Review №72

Dee Jones was amazing! He was very attentive and very patient with all my questions. It was a great car buying experience. Thank you again!

Al
Review №73

Edit: I’m updating my review to show that after a month of waiting to have my purchased vehicle from here serviced and inspected by it’s OEM dealer, I have to spend over $8000 to have all of the services and repairs performed. Shortly after purchasing the vehicle and speaking with the service manager I was informed that no services had been performed on the car I just bought. I was offered to leave the car with them to have it looked over however I declined. Definitely have any used vehicle from this dealership inspected by a 3rd party BEFORE buying.

Le
Review №74

Great dealership, very friendly. What I love most, they get you in the car you deserve. Thank you guys for my dream Car. D.Jones my sale guy knows how to get the job done!! And he’s handsome. Lol thanks guys!

je
Review №75

Steve was very helpful. Got me a great rate. I’m extremely happy with the service.

La
Review №76

Dee Jones was wonderful great customer service and helped me get my brand new 2022 encore!

St
Review №77

Brandon was wonderful in getting me into a vehicle that i wanted and was great and so sweet. He is a very good salesman and isnt pushy. He works to get you into exactly what you are looking for! He worked wonders for me and i will always come back to Twins Buick for my car needs. Thank You

Za
Review №78

Bryan Ryerson & Steve are so helpful and professional. Thank you guys so much for the experience! Will be recommending.

Ti
Review №79

Drew Pierce and Bryan Ryerson were both awesome to work with. Super friendly guys! Go see them if you’re looking for a new or used vehicle!!

Dw
Review №80

Brandon was very helpful. Also, this dealership didn’t mark up. The vehicle an additional $5-10k like other dealerships despite the shortage — like Mark Wahlberg is doing.

Da
Review №81

Drew Pierce is fabulous. Talking to him is a joy and he makes buying a car almost painless. (Wink, wink)😉

Ma
Review №82

Drew was great to deal with. Straight to the point and no non sense. Additionally, the deal was worked fast. Drew and the dealership only consumed an hour of my time.

br
Review №83

Dee Jones was a huge help in my car search. I had no idea the selection available, and how helpful his years of industry knowledge would benefit me. He treated me like I was buying an expensive new car, when I was only looking for something more reliable.

Da
Review №84

Javier Justiniano was my representative that sold me the truck. At first we wasnt able to get a deal on the first truck I looked at then later called me with another deal he had found. Very pleased with him business wise and as an overall person! My son also had lots of questions for him also. Lol. Very happy!

Ki
Review №85

Dee Jones is awesome! He was very personable and down to earth. He made the process of purchasing my Toyota Camry painless. I am so grateful! Thank you Dee!

Fe
Review №86

Steve was a great help thank very much for all the work and helping find a great vehicle

Da
Review №87

I had a great experience with them! I will definitely be coming back in the future and I will highly recommend this place to anyone who is looking to buy a car. I did not feel pressured to do anything I didn’t want to, but they were very helpful in finding what I needed. I even got to bring the car home the same day I saw it 😊

IA
Review №88

Easiest and best place to get a car especially when you are dealing with Dee Jones!

An
Review №89

This is my second car purchase from Brandon L. and he was absolutely amazing. I was amazed at the deal I was able to get with my trade in and getting a brand new 2021! Couldnt be more excited!

Ke
Review №90

My dad n I looked at cars here a few times. I’m honestly shocked some of the kids they have working the sales lot. Nothing against hiring girls to sell cars but strait of the school bus with no experience COME ON! How do you expect customers to respect you or your business? I’m assuming owners daughter otherwise don’t know how this box of rocks is a car specialist.

Na
Review №91

Drew was wonderful during the entire purchasing process. I greatly appreciated his straightforwardness and professionalism, will definitely recommend my sister to purchase a truck from here.

Pr
Review №92

Great place! Made everything so easy and quick turnaround, second vehicle purchase here

Co
Review №93

Great cars good people the service was great i recommend anybody to buy your car from them

Ta
Review №94

Dee Jones helped me look for a Telluride, he was very knowledgeable, and gave me tons of helpful information to make a decision. I’ll definitely go to him in the future.

La
Review №95

It was a supper quick process, made supper easy by great staff and a top notch operation. Could not be happier

Ca
Review №96

I came to Twins planning to purchase an older car with high mileage, but Brandon worked to get me a NEWER car with LESS mileage plus a good financial deal! THANKS BRANDON for the great customer service performed by you and your associate!

Au
Review №97

Very great service! Worked with me on pricing and financing with not hassle and made it easy. Thanks again Drew for making it possible.

Jo
Review №98

Came in to check a vehicle posted for sale outside. The sales person Kaley and the coordinator Brittany were amazing and very helpful. They provided the best service and are super pleasant to interact with. Definitely recommend a visit

Wi
Review №99

They said my first payment was 2 months later after purchase date. Instead I made my first payment and it went to interest and 10 dollars on principal. Dealership never mentioned that interest will incurr from purchase date and date of first payment. Also, bought car july 23 and its now october 13 and still no title for tags. As fat as they are concerned, they mailed it in August 2 and its not their problem. So I had to pay and drive to get a title to get tags before September 25. So is is reimburse my time and money? They are shady, nust like mark whlburg3 its all about the sale and thats it. They dont care... Do not buy from them...

Ka
Review №100

A huge thank you to Dee Jones for helping us purchase our GMC Acadia. He made the process very simple and was very easy to work with!

Information
76 Photos
100 Comments
4.2 Rating
  • Address:960 Morse Rd, Columbus, OH 43229, United States
  • Site:http://twinsbuickgmc.com/
  • Phone:+1 614-848-9999
Categories
  • GMC dealer
  • Auto body shop
  • Auto market
  • Auto tune up service
  • Buick dealer
  • Car leasing service
  • Car dealer
  • Used car dealer
Working hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:12–5PM
  • Sunday:9AM–8PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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