If I could give the dealership negative stars, I would. Went in to purchase a Buick Encore for my parents and saw the price for the Encore I wanted online. Showed a $3500 discount due to it being a demo unit. My parents were going to take advantage of the 0% financing so the $1000 cash allowance did not apply to them. After looking at the vehicle, salesman goes back to talk with manager and work the numbers. Not sure why they need to work the numbers when the price is cleary stated on their website. To my shock (which I should not be shocked), they said the price of the vehicle should be the full price and that the $3500 was not available. So, kind of like the the old bait and switch or even false advertising. I will never buy a vehicle from them and I will make sure to tell everyone I know not to buy a vehicle from this dealership. And to think I was in the market for a 2022 GMC Yukon XL Denali and wanted to trade in my current vehicle and might have used Wahlberg Buick GMC. Thank goodness I had this experience so I could determine this is not the dealership to use. And just so everyone can see what I am talking about, I attached screen shots from my computer showing the dealer discount of $3500 and comparing it to the Purchase Allowance (only available if you do not use GM financing).

I took my 2017 Buick LaCrosse in for service for a tire replacement and Bill in Servicing got me in and out in one day. He is terrific !I also bought my car there on the used lot with 24k miles for 20k last June. One owner no accidents car fully loaded mint condition.What a deal!

Come see Brian Price for all your needs here at the West Broad street location and he will get you together with a nice new ride. I had more than a handful of questions and he was able to answer all of them. Great sales team also.

We were serviced by Paula Klass. This is our second time working with Paula. She was originally recommended by a friend. Our dealing both times with Paula was delightful. She was kind, honest, patient and professional. We were extremely comfortable discussing our wants as well as our concerns. Paula never pushed us or rushed us in our questions, thoughts or comments. We especially appreciate the personal time she took to assist us with our purchase. We would recommend Paula to all our friends and co-workers.

I was very impressed by the excellent customer service I was given when I arrived at Buick GMC Service Center although I came in thinking 12 pm was my scheduled appointment for my oil change and tire rotation while the appointment was for 2 pm. He was very polite and calm very helpful with making sure my car was attended to even though I came in before my appointment time. I left a happy customer and would recommend Mark Wahlberg Buick GMC 3895 W Broad St, Columbus, OH 43228 to my friends and family when it comes to Buick GMC Service Center and their product and service.

I had the pleasure of being taken care of by Nina and I wouldnt recommend anyone else. She is absolutely amazing and I left feeling like we had been friends for years and not just a customer. As much as I enjoyed her selling me my car, I couldnt help but notice how few customers there were on the Buick side and I think as a company, you are wasting her talents being on the Buick side. Being in business myself and knowing that Chevy deals are more prominent than Buick, she needs to be on the other side of the road working the sales floor. She is a true asset and you are very fortunate to have her employed with you!

Every time I am there Everyone is very friendly and professional.. The mechanics do a great job Ive never had a problem with anything theyve done. I will be back.

Very curious staff and kept me informed about what was going on with my vehicle throughout the whole process. Very good work.

Great customer service and the buying process was quick and easy. My wife loves her 2021 Buick Encore.

I have been coming to Dan, Shanita and Kevin for years and they have always made the process of buying a car so easy and stress free. They offer fantastic personalized customer service!I truly recommend them for all your future car purchases!

Great Service and on time. Always a pleasure being there. JMH

Service was quick, friendly, and they also informed me of needed services for my car. It’s also nice to look at what’s new in vehicles.

Very easy to do business with. DAN FLEMING WAS A GREAT SALES PERSON TO HELP US WITH ALL OUR NEEDS. WOULD HIGHLY RECOMMEND HIM. HE EXPLAINED ALL THE OPTIONS ON THE BUICK ENCORE.

Happy with the car. Very happy with Robert Bryant he was very helpful. The only thing I was not totally satisfied with is the price. The price I paid was not the same as advertised online. If you are going to take rebate offers away that are listed online as available to everyone then don’t list it online as included in the price of the car.

Mr.Fleming was so helpful in getting us into a car suited for our Lifestyle. He also worked with us in our price range. After selling the car to us he showed every Feature the car had and answered all questions we had. Great Experience! Even got a picture with Mark 😀 lo! Thank you for my Car! I love it! Carol and Rocky

Our salesman, Robert T. Bryant was excellent! He was wonderful with giving us different options to meet our needs in a vehicle. I would highly recommend Robert if someone I knew were in the market for a vehicle change. I am very happy with my GMC Terrain.

Weve been buying and having our vehicles serviced for 20 plus years at this location. Always had a very satisfying and positive experience.. Would highly recommend dealership. Thanks

I really appreciated the fact that you provided me with transportation while you were working on my car. My husband is very ill with dementia and it is very important that I have transportation available at all times. The gentlemen in service are very nice and kind. I will recommend you to all my friends and family! Thank you again!

Our sales person was Shenita Smith. She was easy to work with. Pleasant and knowledgeable about her product. Very helpful. We felt she went above and beyond to make sure all was right with the car and everything was set for us to leave.

Brian Price was absolutely amazing in reassuring the entire process. He answered every question I had, patiently. I walked in expecting one thing and walked out with a different outcome(which was great). I highly recommend this dealership not basing it solely on the car inventory but the time, dedication and patience that was given. Brian made sure I walked out happy.

***BUYER BEWARE***Absolute TERRIBLE experience!! Spent 2 days on the phone negotiating a deal since I live 3 hours away. Put down a $500 deposit to hold the truck I wanted. After driving 3hrs to test drive before I bought the truck - it had 22,000 MORE miles than the website stated. No one seemed to catch that…wonder what else they aren’t checking with the vehicles you purchase. Dealership stated they would make it right by offer another truck, only to try and charge me $2100 more for a model that was a year older - yeah right. Finally decided to leave and the manager wouldn’t even look me in the eye when refunding my deposit. Sales rep was fine, not her fault. Terrible management is what it boils down to - would NOT recommend.

So much attention to detail! I felt very prepared to drive my new car off of the lot. Great customer service!

We went to mark wahlberg campers next door to it. They have a great variety of campers. A nice selection of A-liners, little guy campers and nucamp campers as well as very large campers.A interesting place to check out if your in with the camping crowd.

I was satisfied with the service that was provided although when I received a call by Mr. Campbell I was approached with a price for installing the part without checking to see if there were any type of warranty or recall. Now I was in automotive service for 21 years and I was taught to always check and see what was covered before approaching the customer with a price. So with that being said I kinda felt that an attempt to collect some money was happening now I hope that wasn’t the case, but all in all it was a good service experience no harm no foul.

When the cars on the lot didn’t have all of the features I was looking for, Jeremy and the team got right to work and found exactly what I wanted!Everyone in Sales & Finance was patient, friendly, humble and professional. They exude integrity and feeling that I could trust them means everything.Based on my experience with Mark Wahlberg GMC thus far I would definitely recommend them.

I am 59 years old and this was the absolute WORST experience Ive EVER experienced when dealing with a car dealership. It took 5 trips to Mark Wahlberg Buick GMC of Columbus (Mark Wahlberg Buick) for something that took less than 5 minutes to complete. There was a total lack of communication with me, the customer, as well as internally. Apparently they have never heard of the buck stops here or taking individual ownership and accountability for ensuring a seamless and satisfactory customer experience because in each instance it was always someone elses fault as to why they could not provide the promised service on each of the 5 times I went to the dealership. Please note that I only went to the dealership after being told to do so by the multiple individuals I spoke with. The right hand has no idea what the left hand is doing. Promises are made but not kept. I will NOT take my car to be serviced at Mark Wahlberg Buick for ANY reason. I will find another dealership in the Columbus, Ohio area as I have NO FAITH and NO TRUST in Mark Wahlberg Buick GMC of Columbus ability to do the job in a professional and honest manner. I belong to a customer experience group (250,000+ people) wherein we rate our customer experience with businesses and I will definitely share my personal experience and warn group members to steer clear of Mark Wahlberg Buick GMC of Columbus. I will be contacting the owner of the dealership to share my experiences as well. What really infuriates me is that now that this horrible customer experience is over they are chasing me down for a favorable survey response. If they had exhibited this manner of courtesy, care and concern throughout the entire process my personal experience would have been much better. And a heads-up to the viewing audience - make sure when completing paperwork for your car that you include ANYTHING and EVERYTHING, no matter how small, that the dealership promises you in the What We Owe You portion of the paperwork. I did not include or list the KEY FOB I was promised in this section so now I must pay out of pocket for a second key fob for my car. I also had to continuously ask the dealership to provide an owners manual for the car and each time they acted as if it were a new request. I did finally get the owners manual but even that was a chore in itself. Whoever heard of a car dealership doing this!? Never mind that I spent $40K at the dealership and still have temporary tags on my car. I am normally a very patient person but my patience was severely tested during this process. Whatever you are promised, GET IT IN WRITING! Shame on me for putting my faith and trust in this dealership but, even more importantly, shame on Mark Wahlberg Buick GMC of Columbus for allowing this to play out in this manner. A culture of customer care starts and stops at the top. The careless manner in which this dealership has dealt with me is appalling. I still have my temporary tags on the car so I can only imagine how much worse the customer care/experience will be in the future although there is really no lower bar that can set at this time.

I had a great experience with Mark Wahlberg. The salesman was great and the financing guy was too. I will definitely go back.

Excellent experience! Automatic door entry, quick response check-in, awesome waiting space with beverages and short wait time for total maintenance appointment.

It was wonderful they got me in during an emergency my daughter had to have surgery and I really needed an oil change it was time and thank you Joe for doing a wonderful job!!! And I thank you Joe for updating and telling me what I needed for my vehicle to be repaired now. I will be calling to schedule for that service as well! this is my second time now and I must say I feel respected, and valued as a customer. Thank you 😊

Working with Dan and Dan is always a breeze. No hassle, eager to please. Thanks again for the fantastic customer service! See you for our next set of wheels…

Original purchase experience was inefficient and an excessively lengthy and belabored process. Less fruitful return visit.Update: Went in for an oil change and this was my result next morning.

Excellent service I received today. Very personable staff and knowledgeable and I was treated with kindness and respect

Mark Baysinger was great! He was patient while I was all over that lot in the heat and stayed so late in the evening to help us with our purchase. If I have any questions he will be honest with you and just a great down to earth guy to work with. Thank you to the whole team for everything and making it as smooth as it can be.

I knew exactly what car I wanted. Awesome salesman. In and and out, no problem. We will use MW for all our cars now. Thank you, Jeremy!

Excellent customer service! Bill Price goes above and beyond to make sure you have a great experience. He worked me in for a service appointment on a Friday when they were already very busy. I was in and out in 30 minutes. I always know my car is in good hands when working with Bill, and would recommend him to anyone.

Everyone was very friendly. The process was very fast and efficient.

Mark Walhberg Buick GMC and Mark Wahlberg Chevrolet in Columbus have phenomenal customer service in their service department. I purchased an oil change/tire rotation package when I purchased my vehicle. I am going on three years since purchased, and their service to you and your vehicle hasn’t changed. They’re so fast, extremely helpful and very friendly. I have referred several friends and family to them! Thank you for always providing spectacular service, you all are greatly appreciated!

I just purchased my Honda Accord Touring from Shenita! She is a sweetheart and a wonderful soul! She is truly genuine! The entire buying was seamless and overall a wonderful experience! Shout out to the General Manager Brian Gilmore for taking time to assist me with the entire process! Should out to Mark Berrios for working to get me financed with a good rate and terms! This by far has been a very professional experience! Happy to have bought a car from Mark Wahlberg Automotive!

Dan Flemming is wonderful to work with! Ive purchased multiple vehicles with him through the years. He is always helpful with the buying process, always makes sure to go over all the details and answer any questions I have. He makes the process simple, easy, and efficient. Thank you, Dan! See you again in the future.

Mark Walmart wasnt there to greet us and he had some short guy who looked kinda like Matt damon talk to us instead also the staff was basically half life 1 npcs and refused to help us

I went in for a routine service and was beyond grateful for their quickness I was in and out of there in less than an hour.

We are very happy. Are sales person John Okoye was very helpful and got us a very good deal on are new car.

I live on the east side with allot of dealers but traveled to Marks Wahlberg dealership since they had the best selection . the sales people were great the price was great and I definitelycome out here again and would recommend everyone to check him out even though he is from the state up north

Dan Fleming was key to making this happen. He was candid, shared relative experiences to help make decisions and was accommodating to my schedule, distance to travel and overall situation. Honestly, had he not taken an extra step to call me and let me know that the Satin Steel Metallic was hot on the lot, I would have missed it and ordered one from Dave Arbogast in Troy, OH.

Great customer service by salesperson Shenita Smith. She was very through and friendly as well as very knowledgeable about my vehicle.

They set up my appointment for the next day and finished pretty quickly. They also informed me what needed to be done in the future.

Great experience, I was in and out. Very helpful/friendly staff. Helped cover the issue under warranty. I will return to this location for vehicle service!

Took my car in for price on brakes (they were grinding) and sound from one of rt side tires. left the car. had to get neighbor to meet me/bring me back home. they called later said to do brakes (pads and rotors all 4 wheels) new tires (one was supposedly showing the radial) a radiator flush and some fuel system something was $2900!!!!! the brakes alone was almost 1400. told them that was too much, he offered to work with me, and cut 200 off.wow. asked when i could pick up the car as is, was told it was disassembled and would not be put together till next day. i had to get stuff out of it for work, was told i could do that. went there, they COULD NOT FIND THE CAR. after 15 min of looking etc the car was located, in the back, fully assembled. then, they COULD NOT FIND THE KEY. another 10 or so min, they found it, on a random mechanics desk. i took the car, and had another, non dealership, mechanic, do brakes for 580. that is less than half what they wanted to do the job. mark wahlberg should stick to acting. i will NEVER do business with this place, they lie, over charge and didnt even apologize for the we cant find your car/keys deal.

We were treated like a valuable customer. The staff worked hard to earn our business. This is the second new vehicle in a month that we purchased from Mark Wahlberg Chevy. We greatly appreciate Shawn Hensley and Steve O for all they did for us. We will do business again.

Wonderfully kind people. Thankful for a such good purchasing experience here

Had a pretty good experience getting my premium SUV sorted out. Really appreciated the free drop off and pick up service at my home! Prices were really fair for my vehicle type — comparable with other shops in the area. It was super easy to make an appointment. Happy with the results.Got an oil change, and alignment, during which they also took a look at the brakes. Only one star less because I had to do a little more research into my vehicle to know whether or not the extra services being recommended were truly essential. Spent about 30 minutes looking into my vehicle history, the Carfax, called my previous dealer, and found out that certain services either hadn’t been performed when they should’ve been by the previous owner 30K miles prior, or were due in the next two months.The communication from MWB-GMC was decent, if not a little lacking in details, a little slow, and very matter-of-fact, which in a business like this is probably to be expected since you’re managing multiple vehicles/clients all at the same time. Would’ve preferred a call > text when they were recommending extra services, but understand why that’s not the norm.All in all, will definitely be coming back!

Salesman Dan Fleming listened to my requests and adjusted his search for me in order to find the right vehicle for my budget and what I wanted. Ultimately, he found me a fantastic car that was exactly what I wanted. The rest of the staff was very friendly and made every attempt to be as efficient as possible. Wayne in Finance was thorough with paperwork, while still being respectful of my time. I am very pleased with my experience with Mark Wahlberg GMC and will return there in the future.

Had taken my jeep to 4 different locations to get a alignment. Was told about Phil at Buick GMC at Wahlberg dealership, perfect alignment done by Phil. Cant thank him enough. Will be taking all my vehicles there for service from now on. I cant say enough about Phil, just so happy that he worked on my jeep. Will be telling all my friends and patients about the service at Mark Walberg Buick GMC.

Excellent service! Mr. Okoye was very friendly, helpful and managed to get me a great deal for my new Encore. I’m glad I decided to stop by and check out their inventory. Left with a nice new ride and came in waaayyyy below my planned budget.

Bill in service very nice and professional. Car was in and out in a timely manner.

Great dealer. Great prices. My GMC Canyon had a couple problems that I didnt noticed until a few days later after I bought it, but they took care of everything. Car runs smooth now.

Was traveling through the area and ended up with my car not starting. Tried jump starting and letting e battery charge but it won’t even attempt to start. Called the closes GMC dealer at 6:00pm which was only a few miles down the road. Joe, one of the Service Writers answered the phone. Recommended I get it towed in and they would look at it in the morning. Recommended a tow service that also deserves 5*. Got a text shortly after 7:30am letting me know he had the car and call if I need anything. By 11:30 they confirmed that battery was shot and were ready to repair with approval. Half hour later car was ready and a courtesy driver was picking me up

Everything was great, I have always dealt with Bill Price and as always he was very accommodating to get my Terrain done

I REALLY APPRECIATE ALL OF YOUR HELP ON MY AIR CONDITIONER PROBLEMS AND TRANSMISSION, YOU REALLY DONE A GOOD JOB, I APPRECIATED WHAT BILL PRICE DONE FOR ME AT YOUR SERVICE DESK. I WOULD DEFIDENTLY RECOMMEND MARK WAHLBERG TO ANY BODY THAT NEEDED A VEHICLE.JIM MARSHALL

Brian Price was very good to work with. He took time to teach me all the features of my new Buick.

Great service experience. I was recently there for a recall notice on my car. The appointment scheduling and follow up reminders communication via text was appreciated. Great, personable, professional staff. Everyone I spoke to was friendly and appreciated my business event though I was there for a recall. Masks were worn and seating in the lounge set up to allow social distancing.Work completed on time. I would highly recommend them for any service needs you may have. Thank you !

Very sloppy work. Appears installer had no clue as to how to install trim. Sad thing is, service manager approve! Extremely rude service manager.

Dan Fleming went above and beyond to take care of me. He made sure I understood everything about the new car I was buying and helped me get everything set up before leaving. I would highly recommend going to him for your car needs. Excellent customer service

Bill in service department was wonderful. I took my car in the day before my 4:00 appointment. Received a phone call around 12:00 saying my car was done.

Very professional staff and service, had a great experience looking at cars.

Both of my vehicles are getting long in the tooth (6 & 10 years old) and I appreciate the dealership keeping them current in terms of recommended maintenance. Recently they made a mistake (recommending a service that I didnt need) and once I pointed that out, they quickly responded with an apology and a reimbursement.

Great prices, and friendly staff. Wouldnt go anywhere else. Except 4 a autograph MARK.🤐

My car salesman Brian Price was so patient and incredible and I really do appreciate him for putting me in the car which I love. The staff was great.

Andrew did an awesome job getting me everything I wanted in a vehicle. I would recommend mark Wahlberg to anyone.

Very quick and efficient service! Great communication between mr price and me to let me know how everything was going and how everything went! Great service department

Robert bryant did an excellent job would recommend him to my family or friends if purchasing a car.

Jim worked with me and he was AWESOME, I told him what I wanted and he made it happen, not to mention he had a great personality, he’s funny and cared about my needs! would recommend him to any one! I’ve had my car for 3 days and on the 2nd day he called to follow up and check on me and the car. Thanks Jim!!

Great experience. Joe was extremely helpful through a difficult financial moment. My 11 year old Chevy is running like a new car again. Thank you Mark Wahlberg for outstanding service. Neil Allison

We recently purchased a vehicle from this dealership our sales representative was Brian Price. Brian was very patient and kind to us. He took his time answering all of our questions. He did not rush us at all and showed us a few trucks before we made our decision. He gave us plenty time and space. Thank you Brian we appreciate your professionalism and kindness..

Went for oil change & tire rotation. When I dropped the truck off was asked if I wanted a quick carwash, didn’t happen. Then tires couldn’t be rotated because of a supposedly missing lug nut key ( that I found in the middle console when I looked). Was still charged full price for service. Employees were very nice and welcoming but it seemed like folks were in a hurry to end the day even though I had an appointment.First time I experienced this from the dealership. I have been taking my truck there for service since I bought it from another dealer. I hope it was a one time incident and not something to be expected.

Had a great experience working with Shawn Clendenon! Thank you for taking me serious and working with me on finding my amazing new car! Previously, I went to other dealerships and since I’m a 5ft tall women they wouldn’t take me seriously at all and I just left but Shawn had multiple cars ready for me to test drive as soon as I arrived!! Highly recommend Shawn for anyone who wants to be treated like they are buying a Lamborghini with Incredible, above and beyond customer service the entire time!

We had such a wonderful experience at MW GMC. John was very helpful, and made sure I got the car I wanted (the At4 Acadia) . Great communication and he made sure I was taken care of during the whole process!

I really appreciate Brian Price he helped us out a lot today I got my grandson and granddaughter both of them cars today thank you so much Brian Price and everyone at MARK WAHLBERG I will tell everyone I know to go see Brian Price at MARK WAHLBERG BUICK GMC ON WEST BROAD STREET

I was greeted upon arrival by Bill who was aware of the warranty campaign andwas able to get my Terrain in and out quickly. H e ask if there was anything else he could for me and thanked me for my business. Great experience.

Was rude to me and wanted to charge me 145$ just to look at my truck ..wheres that free inspection like everywhere else?

Great experience. Very helpful answering the questions I had which gave me the best information to purchase my new truck with confidence.

I had a wonderful experience at this dealership. They were so nice and so patient with me. They gave me a good deal. I really appreciate my salesman Dan Fleming. I traded a Buick in for another Buick because I like the product. Thank you to everyone who made this purchase possible.

Great service. The staff was really nice and professional. They are very helpful and Joe in service goes up and above to help you out. I would highly recommend them.

From the time I walked on the lot I was greeted by Shawn and he was amazing. He showed me the truck I came to see and was very knowledgeable on every detail. The whole staff was warms and friendly. They looked for every discount available and I ended up with a great deal on my new GMC truck. I look forward to dealing with Mark Wahlberg in the future!

The sales manager was terrific! Instead of trying to pressure me into a car I didnt want he said he would locate what I was wanting. In the end I ended up buying one off the showroom floor but that was my choice. The salesman seemed a bit inexperienced but has the signs of being excellent! Very good demeanor and very helpful.

I waa given a loaner vehicle to use while they figured out the issue with mine. They were courteous and helpful.

Salesman was five stars! Getting the paperwork signed took two and a half hours just to get to the finance guy. Shamefully slow process.

There was not a rude person in site and they all were great with my fur baby Zeus that was accompanying me. Very kind staff and offered us drinks. Also super clean. Thank you for taking care of us today!!

The service department did a great job. My car was fixed faster than expected and I was offered every curtesy while I waited. I was unhappy with the price but I always am lol.

Just purchased my 4th new car at MW since 2009. Always great prices and service!

Great service, friendly people. Good experience all around.

On time, courteous and helpful. All aspects of visit were top rated.

We had fantastic service from the moment we walked in The door to the time she escorted us out to our brand new pick up truck.

This dealership is amazing. The staff is friendly and very knowledgeable. The purchase time was quick and easy. Dan Fleming did an amazing job helping us.

What an amazing experience,; from the moment you are greeted upon entering until they shake your hand as they give you your keys every thing is top notch. Brian Price is a fabulous salesman...go see him he does a great job.Aleza

All my needs were met. All my experiences have always exceeded my expectations.Mr.Bill was very friendly and attentive.

The staff are an outstanding group of people. Ive dealt with them for years before wahlbergs took over and I am happy to say that the way they treat their customers hasnt changed.

Problems were solved. Tony Rossetti did a great job. Corrected error done by another place of business and also found another problem and repaired it also. He will be my mechanic in the future. Thanks for the service, Carl Simons

Their prices were cheaper than any one else (Midas, another GMC dealer, etc..). I called a lot of different places for estimates. Got me in promptly, and completed the work within the time expected. Bill in service is awesome. They earned my business. Will definitely be going back.

Great service! I was able to bring my car in the same day I had engine difficulties even though it was late in the day. I was able to use a 2021 beautiful car as a loaner and the work was completed within a day. William was patient, kind, and very knowledgeable.