Kindof an odd building and flow. I was getting windshield service done and assumed there would be a maintenance or repair garage or car pull up area. Since it didnt exist I parked in parking lot (shared with the larger office building) and went inside. Maybe this location is just awkward. The actual services were what I expected. This is feedback on my first visit and the logistics/ curbside experience

My windshield got cracked,I paid my deductible and was scheduled for 11:00 am.They installed the new replacement windshield, and I was in and out in 45 minutes!The tech even made my rear view mirror was attached properly,as it wasnt before, which I didnt know.As long as theres no issues, I can say that all went well.

I went to my vehicle the other day and found that some low life had broken my rear drivers side window! There was glass EVERYWHERE inside my brand new 2021 GMC pick up truck. What a mess. I called my insurance company and they set me up with this Safelite location. They did a great job replacing my window and even vacuumed up all of the glass without damaging the leather interior. I was horrified to find my truck was broken in to, but Safelite helped me get back on the road by the next day. I highly recommend this Safelite location for any window replacement needs you might have.

I made an appointment then took my up there it took just under an hour and a half. They were nice and friendly had something on to watch while I waited.

Safelite AutoGlass is not a company to be trusted or to do business with. 2 months ago the drivers side window regulator needed replaced. After being unable to obtain the part themselves to do the work, they instructed me to purchase it at autozone myself and they would install it. Wednesday night the window fell down the door again. I attempted all of the options they provide to engage them for warranty work. First, I called (twice) and without ever reaching a human a bot informs me they are unable to assist and hangs up. Second, I go through their online form and it presents a message at the end that I need to email them instead. I email them and they dont respond. I then comment on their fb page and of course get an immediate response to PM them. I do and they then inform me that labor only work is not covered by their warranty....remember it was their original idea to do labor only. So now I get to pay someone else to fix safelites faulty repair. I post not to complain, but as a public service announcement....stay away from safelite go to a local body shop.

I had a great experience with this Safelite location. Brandon, Larry, Ryan and Stephanie were all very helpful and made sure all my needs were met. The installation was very quick and everyone was extremely kind and patient with me throughout the process. Hopefully I will not have to get another windshield repaired but if I do, I will definitely be visiting this location again. You wont be disappointed!

They were great. They came to my home and fixed the window, timely, cleanly, and professionally.

Filled out an online appointment request and the only question was if the crack is less than or more than 6 inches/a dollar bill. Mine was half a dollar bill so it said that it can be repaired. I waited 2 weeks for an appointment, drove 2 vehicles there so we didnt have to wait and he instantly tells me it is too big to be repaired and they cant replace it today so it was a waste of a trip. Then they say it is $562 to replace....HA. That price is outrageous. Very disappointed at how much time and energy we wasted. At least be apologetic?

Said it’d take an hour and a half and it didn’t even take an hour. Fast, friendly, and comfortable waiting area with free coffee! Windshield replacement looks very good!

Just like the commercial. Quick and painless. Came out to my job and completed while I was working.

The automated phone system doesnt have any option to speak to someone about questions. Each options leads further down a chain of robotic questions. I just wanted to know if I could buy a can or two of the glass cleaner and I couldnt find that information on the website, which is what the recorded voice kept suggesting.

Was greeted very professionally by their attendant and the appointment was on time. I waited on premises for the replacement of the windshield and it was completed in the time frame stated by the technician. When completed the technician went over all the instructions and made sure to go over the warranty with me even though I was there with my daughters car. I was able to get the warranty to be left with the vehicle when I gave it back to my daughter. A very professional experience at Safelite.

My windshield cracked early Friday morning & I got on the Safelite website and was able to get an appointment for that following Monday. I made the appointment as late in the day as I could (due to my work schedule). I was so happy that, even though I arrived a little early, they took me in right away. Alex worked on getting my windshield replaced quickly since there was a snowstorm heading our way & wanted to make sure I wasnt going to be driving home in it. Even though he worked quickly, he still did a quality job, made sure the installation of the new glass was correct & the adhesive set properly & took the time to answer my questions, explaining what I need to do & not do over the next few days as after care. The cost was lower than what I expected it to be for a full replacement & they even offer free coffee and hot chocolate. A bonus on a cold day. I hope I dont have to replace my windshield again, but if I do I will be calling Safelite.

They were great! Very professional and courteous.

Great service and experience. They got me a new windshield put in and i was out of there in about a hour, and it has been doing great. Thank you Safelite.

Fixed rock damage on my windshield without replacing the entire window. The service was friendly as well.

They were friendly informative And replace my windshield very quickly

Very helpful! I thought my glass was cracked or chipped. Thankfully it wasnt but I definitely will do business here if I ever need to!

Great Service. And efficient and excellent glass replacement in Semi Truck!

Good friendly very organized.

Great service.. Technician Jamie did a greatjob.

Needs to be able to call and. schedule things

Very professional, respectful, concerned, knowledgeable, fast friendly service highly recommend Safelite Autoglass. Very Happy Customer Robert F. Pina, Columbus Ohio Dec 2017

They wanted 420.00 to replace a windshield in a 2004 suburbanFound a local glass shop that came to my house for 249.00

Great customer service and very helpful staff.

Professional and friendly and the technician did an awesome job.

The staff are friendly and very helpful. They above and beyond in the service!

No one anwsered the phone

Fabulous service. Good prices.

They did an awesome job repairing my windshield. Quick. Efficient. Professional.

I took my car in for a chip in the windshield. I was able to take it in the same day I called! Everyone was knowledgeable and friendly. The work done was excellent and they worked with my insurance. I would highly recommend them!

Awesome service! Made the process so easy and very fast too!!

They fixed my glass could not even tell it was worked on ! Great job !

Service was great and quick

Great service the tech was professional....When I started driving I noticed my mirror was shaking really bad.....was not put back properly....my windshield wipers were not connected as well.....windshield doesnt leak though. Seemed like the tech just wanted to leave asap

They were supposed to contact insurance and get everything sorted out. They did not. I got a call from the technician the morning of the appointment and he said I would have to pay out of pocket. I spent an hour on the phone, got everything taken care of then he arrived and said he wouldnt replace the windshield due to minor rust. This place is garbage. Call Glass America way better for sure, it took 5 mins on the phone and had it all taken care of with a next day appointment.

Anthony was great the service was marvellous thank you so much Happy New Year

Diane was not friendly or understanding.1. I have OEM on my insurance policy. Despite that safelite was going to replace with an OE glass. My insurance agent had to call to resolve that.2. No one clearly explained how a drop off worked. Since no loaner was provided, my wife had to drive a 2nd car and although I was told it could take the entire day from 9.30am to 4pm, it was left for me to believe that it would be earlier. Not so. They started work at 2pm after several calls, and car was delivered at 3.30pm3. My wife had to return to her job and I wanted to come and wait there, Diana lied to me that the place was packed with no place to sit, I would have to wait outside in the rain that day. My wife therefore had to call off work. I reached there half an hour after my last call when I had been told the place was full to find that place was empty.4. Car was done at 3.30pm and Diana handed keys and did not give me any instructions on how to care for the work, she had told others no car wash.5. Last but not the least. This same windshield had to be replaced 3 mo earlier at Lexus and safelite paid $1550 to Lexus, I was given a loaner car for 3 days and employees treated me with a smile. Here this time safelite invoiced nationwide for $1950. !!!What a rip off.

Still has cracks in the windshield, looks like a glue spot on windshield... Commercial should be changed to maybe..not crystal clear

Excellent job and finished an hour earlier then estimated time of 3hrs!

Couldnt have done a better job! Helped me to understand what needed done with the newer vehicles and got me in and out. Very nice employees, great job!

Giving 3 stars because the website only lets you quote for broken glass. I needed a reseal of my windshield, and I wasnt able to talk to a representative because of COVID (thats what the IVR said). Otherwise, my previous two experiences with Safelite were good.

We had a small (dime size) chip in our windshield on October 15th. We immediately called to schedule a repair. A mere 30 days after SafeLite repaired our windshield it is cracked beyond repair. Although SafeLites website portrays a warranty that states We guarantee that the repaired portion of the windshield will not crack further THEY DO NOT. Very disappointing experience. Save yourself the trouble and call someone else to have your windshield replaced. After using SafeLite windshield repair you will need a replacement anyways.

Tec did a great job.. Got crack fixed and windows done.. Thank you for everything

Pretty quick, they did a great job for my window chip. Barely visible. Technician was super friendly and fast.

Parked behind my car working on someone else’s car then when I had to leave to make an appointment was told the guy working for your company couldn’t move his van because he was right in the middle of something... yeah, I was too. I guess I’ll wait to do my job so you can do yours. We were in the middle of a lot too... Appreciate the professionalism.

Great work. Friendly staff

They did a Great Job !

I was there for almost 3 hours..paid $1000 for the windshield and calibration...and my front cameras are not working....now I have to take off more work and go back...grrrr

Replaced my windshield in about an hour. Good service.

They did a Fab job

They have done several jobs for me. Always great work. Staff very professional. Thanks

Very professional and courteous. Got my Denali in and done quicker than expected. I very much recommend them for anyone who needs window repair or replacement!

Did what they said they would do on time.

My car was broken into and someone busted out the front seat passenger window. It was after hours so I looked around online to see where to go and get it fixed. I found safelite on Harmon Avenue. I made the appointment online and they immediately gave me the price to replace it at $279 dollars. I was relieved because I thought it would be more and sounded reasonable. The very next day it was fixed in 45 minutes. The convenience of getting it all setup online made my day and I did it all at 2am because I couldnt sleep.

Have had a few windshields repaired through them and have never had an issue.

I had my rear windshield shattered overnight by Vandals. It was so easy and painless to get it replaced with Safelite. The staff was very friendly there were efficient and everything went very smoothly.

Great service. Went there for small chip in my car, they were able to fix it pretty fast. All staff were very nice and knowledgeable.

Great service

I just had my front windshield filled in 2 spots by Christopher he called to see if he could come early which was great he even came to my job it was very convent for me he was very professional and quick Thank you!!

OUTSTANDING CUSTOMER & INSTALLATION SERVICE!!

Overall not a terrible experience. I received an email the morning of my appointment that told me the shop would be able to work out a pick up time with him. The only answer the front desk would give was it could take until 5pm. Ended up only taking 2ish hours, but since I didnt know this I wasted $20 on lyfts. I can work remote, so I would happy to just work on my computer in their lobby. The operation side seems great. Customer service needs some work.

Landon replaced my windshield for me and he was wonderful! He was prompt and very friendly. He vacuumed out the front of my car, washed all the exterior glass and the process was completely seamless. Landons customer service and demeanor was the best Ive experienced in a while! Great job!

Quick service. Professional quality. Courtesy drinks available. The technician went over the repair with me as he started the work. Office manager Michelle called me to verify my appoint a couple hours in advance after I had just requested it, and I was able to show up early. There are cheaper small businesses for with this service available.

Great place. Staff professional, yet friendly. They took care of my needs quickly and efficiently. I will recommend the Safelite on Harmon Ave to family and friends.

Ecstatic with the customer service by Safelite. We were traveling (500 miles from home) in Columbus when our car was burglarized, with a rear car door window broken. After calling a very helpful support person on the 24 hour hotline, confirming local part availability, we did a walk-in to the Harmon Ave location. There, a super helpful scheduler there (Michelle - We Love You!) re-confirmed part availability and got it on the way. She scheduled an rush appointment for us at another location just 15 min. away. Within 2 hours of arriving there, we were on our way with the window replaced. AWESOME JOB GREAT CUSTOMER SERVICE.

Had an issue with a glass install and they rectified it asap. They did not try to shift blame or avoid resolving my concerns. 5 stars all the way. Management and staff are awesome

Last week, someone broke into my car via the back passenger window. I was recommended this Safelite location by my insurance, and they exceeded my expectations. The staff was very friendly, and engaging. They were fast, and efficient at replacing my window. Before he took my car back to do the work, the gentleman explained what they would be doing as well as how the thief broke the window by looking at the cosmetic damage to my car from the break in. He also said they would take care of the glass that got all over the back of my car as well as on my daughter’s car seat. They returned the car clean and fixed, and took less time than they had quoted. I’m really thankful for their efficiency and compassion during a very stressful time.

Yesterday, 03/06/2018 I had my full windshield replaced for my 2010 Toyota Corolla by mobile service tech Andrew. I was sent a notification of him being in his way via text and was emailed a description and picture of him so I would know who was coming to my home. I was extremely impressed with his upbeat attitude and his efficiency. Not only did he replace my windshield but he also vacuumed out my vehicle and cleaned all of my windows along with the front and rear windshield inside and out!! He went above and beyond with his service and friendliness. This was my first safelite experience and because of this transaction I have become a customer for life. Best customer service I have experienced in the car industry! Thanks so much Andrew for all of the help and making my vehicle safe again!!

Very good service

They was working on another car I asked the gentlemen a question he answered it and even helped me. Very nice and amazing guys . Call them if you need a windshield replaced .

Wow did they do a great job on my vehicle. They worked with my insurance company to fix the chip in my windshield for free.

I needed to have my window fixed on MY time and Safelite was the only one in my area who could take care of me that day. It isnt always convenient to have a provider come to your work/home so this was perfect. Drove up, took a couple hours and I was done. They even swept out the front of my vehicle! Thanks Safelite for coming through and not wasting my valuable time!

Made an appointment for them to come to my home to repair a chip in the window. Waited from noon to 5PM. No show. Called to follow up. Assured that a representative was on the way. No show. Ive called twice now. Not impressed.

Got window done 5days sooner and for half the price

I went in with a great big crack in my windshield. When i got there they told me that they might be able top same me some money by injecting as resin in the glass cost $50 v.s. $200 for a new windshield. It cracked on my way out of the lot. Went back in and wasent charged for it i cant help but like it when you own a mistake. If anything happens again this will be my only stop ti get it fixed.

I had my granddaughter with me and had to be on the road the next day from the incident. Driving down the highway a truck through a rock up at my window from his tire. It put a hole in my passengers side window and it began to crack down the window. My insurance State Farm rep was able to get me scheduled with Safelite that day she called.I arrived on time and the staff there took my car right in took me back and showed me what they were going to do and the few little dings I had on my car to assure me before they started they were there. I have a BMW 328I Extreme which has an electrical box linked to the windshield and the mirror that controls my OnStar, Garage door opener, and my sun roof and I appreciated that assured me that they will make sure everything is working before I left. they had 2 of their qualified staff working on my car. Then the technicians took me back to the waiting area to wait on the repair.They had drinks and snack items there for the customer, I was grateful some of them were healthy snacks for myself and my 3 year old granddaughter. It didnt seem like an hour and they were done with my car. The Technicians went over in detail what they had to do and what I needed to do for the next 24 hours to assure the window would stay in place.They knew I was trying to get on the road from Columbus, Ohio to West Palm Beach, Florida an 17 hour drive. I was so pleased with the repaid a little nervous about driving so far with a new windshield but it stayed in place all the way home and to this day 2 weeks later it still looks fine.I am a satisfied customer and will definitely refer other to your company for new window replacement.Carla Bridges

Quick and properly repaired glass chip in front windshield

Very clean and efficient even on a Saturday!

Quick service, amazing prices, very friendly and helpful staff.

Repaired my windsheild chip perfectly! Worked hard to find me every discount possible. Shop is a little hard to see from the street, and the actual address is 1670-C

Great service! Clean facility with a nice waiting area. Staff were knowledgeable and very thorough. Will definitely go again if I have to.

Everyone I encountered at Safelite were professional and an ease to speak with. I truly enjoyed my visit in the waiting area, as they serviced my car. I would recommend them to anyone!

Came in and the lady at the desk wasn’t wearing a mask. I live with someone that is fighting cancer. I thought we were under strict regulations for service employees to be wearing them. I am appalled of the carelessness.

Great service, they had to reschedule so they took $50 off my deductible.

Just got it done by the guy named Tyler he was on time and had it done in an hour and im very happy with the work he put into it and when i called before this happened over a week ago I even spoke to him as well to have it set up and I would recommend this to anyone who ever needs their glass replacement done.

TERRIBLE!! Never again will I use SafeLite! Had my windshield replaced in June. Had ongoing issues with pins rolling around in my headliner. On the 4th (!) warranty visit, they FINALLY found all of those pins. Had to take my car to the dealership to have camera system recalibrated, which SafeLite was to pay. Dealership found that SafeLite BROKE the camera and it had to be replaced. Now, in November, SafeLite still hasnt paid the dealership and SafeLite is claiming that the $675 camera replacement will be at MY expense. Dont let SafeLite touch your car if it has a forward-facing camera system!

Quick, professional service. Only issue is that my insurance adjuster thinks they put in the wrong window, not being factory tinted glass like the opposite side. I thought they were all tinted aftermarket so I was unaware of this.

They were very professional and courteous. The installer walked me thru the process. After he told me the dos and donts. Highly recommended this place.

I recently had my windshield replaced here on my 2010 335i. The staff was very timely and professional. Three days prior to my appointment I contacted Safelite to request OEM glass be installed and without any issues they ordered it from one of their other stores in Cincinnati, and had it ready on time. I walked in at 8:00AM and within a few minutes the technician ( Kevin ) assigned to my car had already begun working on it. The results look amazing. The total process for my full windshield replacement took a little over an hour. The billing experience at the end was simple.To future customers - I would recommend bringing some source of entertainment if you plan on waiting for your repair. The waiting room is a standard 1 TV operation with maybe 10 chairs. Many people brought tablets/laptops to pass the time.

When the phone call was made to set an appointment it was for 10 a.m. on Friday. Having rushed that morning to be up on time we discovered that what was entered in the system was for Saturday. Despite the scheduling error, which was Safelites responsibility, we had to make another trip on Saturday to pick up the car as they did not offer to fit in to make up for the error. That meant another two and a half hours on our time. A small point but it was supposed annoying, the sign for their location is incredibly small and hidden by a pillar as you are driving up the road. a pie and if Isabel it is only about seven or eight feet off the ground. The work that they did was satisfactory though they had difficulty and calibrating front entrance and in fact were not able to complete that. I would consider them again what was not that thrilled overall with the experience. Another lesson that could be learned is that when you screw up with the customer like they did with our appointment time, you do something to try and make it right and apologize profusely.

It was fast, easy, and cheap. Had my murano windshield replaced. Dropped it off in the am, went about my day, picked it up at the end of the day. They called when it was done and I picked it up when it was convenient. It was less than 300 bucks so I didnt bother with insurance. They would have charged an Extra 50 bucks to come to my house or work, still not bad, but I live right around the corner.

So my windshield was replaced by safelite auto glass on Harmon ave. The first time was at my home.Then it snowed and I realized it was leaking in the right corner,so I called them to bring it back in and they said they fixed the problem.A week later it snowed and rained and its leaking worse than before so I had my husband call back but no answer still havent got a call back after leaving a message.my carpet is ruined in my brand new car so sad.

Was quoted $300 to replace my window motor/regulator. Spent $40 and a half hour at pick and pull, and another half hour to replace the broke one. YouTube university is an amazing resource for DIY car repair

Quick, professional and clean facilities.

Great service and employees. Quick in and out. I had a repair done on my windshield and it turned out very good.

This is a pretty good location, the guys had a great sense of humor and I will not try to judge the fact that one of them loves Journey :DThere wasnt much of a wait and the boys were pretty nice, wound up talking to the manager and he talked up not only his boys in the shop but also the woman that works in the office-that is a good quality in a manager. There was a couple that came in who were a couple of dicks but the manager handled it pretty well.This is insanely long. My bad.

Not the best location. Food was still good. Service was just average.

Friendly employees, great customer service, excellent quality of work!! Highly recommended 🏁

Branden changed my windshield & vacuumed the front, inside of my Jeep. Great guy and great service. Thank you!