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Columbia Auto Collision Center
9245 Berger Rd #110, Columbia, MD 21046, United States
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Columbia Auto Collision Center
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Na
Review №1

First of all I would like to say thank you Eddie for your wonderful service! If you are looking for a trustworthy and reliable shop for your car, I would definitely recommend Columbia Collision Center. As you can see I got into a car accident. The entire front part and bumper of my car was basically totaled, along with some other things such as my air conditioner etc etc. Safe to say my baby looks brand new, the price was reasonable and Eddie has a great funny personality to top at it all off. You will be in good hands trust me!

Ra
Review №2

Mr. Eddie he always takes care of me. I Love him. Great man

Ki
Review №3

Very happy with results. They repaired door damage from hitting a pole in a parking garage - large indent size 18 - 20 inches round. I took a chance based on reviews and Im happy with the result and cost (I decided to pay out of pocket). You would never know I had an accident - color match perfect! Although promised with 90% assurance done in 4 days it took 6 days. Given the extremely hot weather, I didnt want to rush the paint process so the delay wasnt a concern. I definitely recommend!

Ch
Review №4

Wonderful service and skillful technicians. The owner is friendly and helpful in answering all my questions.

Jo
Review №5

Horrible liar and will steal as much money from you or your insurance company as possible, by cutting as many corners as possible. Will use after market parts even though you or your insurance pays for oem parts. Ask for original receipts for parts and he will give you every excuse. He will call dealers and ask for a price quote for said parts then make a copy of it covering up the price quote to make it look like a legit invoice. He will even order the parts then send them back just to get a receipt. Just literally go anywhere else!EDIT: WHAT IS A PUCKETT

Ke
Review №6

They did a great job at a good price. They were friendly, professional, and thorough. I plan to use them in the future.

De
Review №7

Owner quite experienced and knowledgeable. Quality of repair work good. Charges seem fair.

Sh
Review №8

What an experience in this place. My 2015 Nissan Murano turned into 2021 Murano. Everything went smooth from dropping my car off then picking it up brand new.Eddie was extremely helpful and kept posted with the progress of my car door replacement and paint job. LOVE it!!

Am
Review №9

Wooow. they are so amazing.cheaper than everywhere. professional. 50 years experience is not a joke man!!!!!just be patient they are so busy too👌👌

Ke
Review №10

Excellent service! Eddie, ensured that the job was done right and with best quality! I was really impressed with how well my car looked after the minor damage. It looked brand new. I would recommend Eddie and his team to anyone! Eddie, is personable and perfessional.

Li
Review №11

I have been coming to CAC for over a year for the care of my vehicle.. Every single time to date all my worries & concerns have been addressed. I would recommend CAC to all that want Quality over Quantity.. You are not just a number. The team from the front of the house to the back truly care..

La
Review №12

Eddie and his team were excellent!! They fixed my side view mirror on my car in 1 day less than 30mins! Will definitely use them again so very professional!!

To
Review №13

Hack Job work. Wouldnt bring anything here

sh
Review №14

If you want the service person take care your car just like you take care your baby.you got right place.The boss who Eddi worked his business 50years!!! He has millions ideas can help you find out best amount best service to you car.he has professional team with him. Some one like David who work with him more then 40 years! They can do most everything for you car care service,I’m done my replace front grille and replace 4 of the break rooters and balance same time,I’m writing down my feedback for them after I’m drove whole week.the new grille with front bumper is tie and beautiful. The rooter is smooth and no noise,they really did perfect job like they said.If you want take care you car not just body parts, they also does same quality service with good prices.body collision team,machine team,body paint team.they use same color code from dealership to repaint, so you can’t see any issues for different match color in you car.I’m truly appreciate them work.is fantastic,and I’m truly introducing to you this great team.thank you Eddi,you the best auto series team!

Aj
Review №15

Horrible experience. Mechanics are rude and sexist and do not pay attention to detail. A chunk of my inside door handle on my BMW was chipped and they did not even notice or saying anything. In fact they tried to blame it on me when I was just picking up my car from them and it sure was not there before! Owner is full of it too and experienced liar.REPLY: Wrong person. He doesnt even know which situation this is because he has so many issues. His presence on here and his responses prove my point as to what kind of person he is. Refer back to review. Story is real.

pe
Review №16

This is an excellent shop. I had some body work done on my BMW 530i. The paint job was exactly BMW standard. They did not cut any corners. In fact I almost didnt recognize my own vehicle. Not only was the damaged area of the car repaired but the rest of the car was cleaned. The cost of the work was very good and affordable. The owner is fun to be around and honest and actually advised me on much needed engine work on this vehicle and declined to work on another one because he thought that it was not in my best interest. Thank you Eddie... stay beautiful :-)

Br
Review №17

Great Owner. Was pleasant and did a great job. Staff was helpful. Would recommend and more importantly, I would go back.

We
Review №18

I cant say enough good things about Eddie Tehranis attention to detail. When I saw rust forming on my beloved Saab, friends told me: Be careful about anyone who says theyll fix it with Bondo. The Bondo will not last. Eddie Tehrani had no intention of just filling in with a little Bondo. He did a first-rate job.

Gi
Review №19

Columbia Auto Collision Center gave my 1998 Jeep Wrangler a new lease of life. The frame had corroded so badly that the lower rear suspension arm broke away. The first body shop I took it to said it needed a new frame, then said they couldnt find a frame or repair it. Eddie took a look at it and immediately said a new section of the frame could be welded in. He suggested doing both sides because the other side was also badly corroded. The job was done quickly, and an engineer friend tells me it was done very well. When I picked the vehicle up, Eddie had a gallery of work-in-progress photos on his computer to show me exactly what was done. I was most impressed with the friendly attention, mechanical work and the bill. I recommend Columbia Auto Collision without hesitation.

Sa
Review №20

Gotta love Eddie(owner)! Genuine and kind guy from my experience with him. See for yourself!Brought my vehicle in to have some dents repaired and received a fair price. Will be back for tire replacements soon. Highly recommend!!

De
Review №21

I had a great experience with the owner, l took my car there for repair, they did an excellent job. I also mentioned it to the owner that my car is leaking oil, he washed the engine to know where the problem is. He diagnosed the engine and to be honest he told me what the problem is and advised me on what to do with the car. I was pleased and appreciated the advice .The owner is professional, friendly and considerate. I will recommend his service to anyone who believes in satisfactory service .

No
Review №22

Best Auto repair shop in Maryland. Owner Eddy is very knowledgeable, professional and very friendly with the customers. I have been came here multiple times, I am very pleased with his services. His advise will save your cost $$$$ and time. Strongly recommended for any Auto services, body works or mechanical jobs.

Er
Review №23

Wonderful, knowledgable owner and technicians...Great work and prices

Tr
Review №24

I was very pleased with my experience. Eddie responded to my phone call right away, texted with me on a weekend, and replaced my drivers side mirror quickly. The other place in Columbia I called said it would take 3 days to do. Eddie took an hour. Eddie was pleasant and courteous. I recommend Columbia Auto Collision Center.

Na
Review №25

Eddie and his crew are miracle workers, best experience I’ve had with a auto shop and he is very reasonable with pricing and helps make your car look better than ever. I’ll be recommending him to family and friends

Jo
Review №26

I had a great experience with Eddie at Columbia Auto Collision. He is very honest and up front about his recommendations. I had another auto shop estimate $1200 to fix a damaged bumper, but Eddie gave me a $350 repair estimate option vs replacing it for $800. He recommended the $350 fix. The repair looks great! Even his high end fix was still $400 cheaper than his competitors. I highly recommend this shop!

Ch
Review №27

I would highly recommend this auto repair shop to anyone! Great customer service and very helpful, friendly! They do great work for reasonable prices ! 10/10 !

Al
Review №28

I’ve been going to Columbia Auto Collision for 5 years. Work gets done right the first time i’ve never had to come back for same repair. Eddie will go above and beyond to make sure your satisfied. Definitely the shop you can trust for any type of repairs. Highly recommended!

su
Review №29

Excellent body work and customer service! I took my 2018 Toyota Highlander here after an accident. Eddie and his team took great care of me and my car. It was my first time here, and turned out to be a great decision. If I ever need body work done again on my car, these guys will be my first choice.

Jo
Review №30

I had my bumper replaced and a few other things done at the body shop. I got estimates from several other body shops in the area, and CACC appeared to offer the best value. They did good work at a reasonable price and I am satisfied with how the new bumper looks.The reason I gave them four and not five stars is they were not very communacative nor responsive. The receptionist would always pick up the phone, but they wouldnt get back to me with the requested information. This is a fixable issue and Im confident they could adapt to be better.

Da
Review №31

I hit a deer and did extensive damage to the front end of my car. I took it to Columbia Auto Collision on a recommendation and they did fantastic work. On top of this, they dealt with the insurance company directly, so all I had to do was drop off my car and wait a few days for them to finish. The car looks like it did when I drove it off my dealers lot. Eddie and his company are professional and easy to work with - I HIGHLY recommend them.

Je
Review №32

Eddie did some work on my friends car, and we were very pleased with the overall experience that he provided. Along with his competitive pricing and solid communication, he stuck close to his timeline, and most importantly, did exceptional work on the car. Id definitely recommend using him.

Ce
Review №33

FANTASTIC JOB--- 10/10 Would Recommend. They were incredibly accommodating of my hectic schedule, and the fact that I had to change the service date due to an important meeting, which was a lifesaver!They were very reasonably priced, and very kind to me! The job that they did on my car was excellent. I am very happy with their work.

Br
Review №34

My friend recommended them after my front bumper and fender got dinged up. Eddie told me everything they’d do and even called to update me on the situation. The results were great and I’d recommend a friend!

Yu
Review №35

I first went to Eddies shop after a small collision last summer, and I decided to use his shop as my main mechanics after that. Eddie has a wonderful attitude toward customers. He is always respectful, passionate, and is patient enough to explain everything to me. There hasnt been any additional problems to the parts Eddie fixed on my 2007 car. Although I dont wish to see Eddie and his friends too often and spend more money on my car, its been a pleasure every time.

Bu
Review №36

Eddie is a very nice person. Very genuine. People friendly. His staff does great work and goes above and beyond. Definitely would recommend.

Ma
Review №37

I needed to replace my bumper cover. Eddie gave me the best customer service in the whole process. Communicated with me each day to let me know the status. The paint job on my bumper was flawless. I will definitely be coming back in the future for any other service.

Na
Review №38

Literally thee best service I’ve ever received at an auto collision center. Eddie was awesome! He kept me updated on everything which is HUGE when you’re dealing with cars and his customer service was exceptional! No complains at all. I will never go to any collision center again. They have gained my loyalty and trust. Thank you Eddie for all that you have done. You’ve made this process a lot less stressful. I hope to not see you again lol but if I’m ever in another situation like this, you’ll be the first to call.

Ky
Review №39

Getting collision damage repaired on a vehicle is never a fun process, but this place makes it as tolerable as possible. They are very nice, do good work at a reasonable price and more importantly the price they quote. Any time I have had a vehicle repaired there it has been done in the time they promised. Definitely recommend. Ask for Eddie, he’s a great guy who wants to make sure the costumer experience is as good as possible.

He
Review №40

Excellent customer service! They were able to paint over the scratches on my car within a few hours of when I brought my car over, which was perfect for me. Also super transparent in terms of pricing. I’d definitely go to again!

L
Review №41

I have a black Mustang that needed fender and bumper work. Joe gave me a competitive quote. Eddie gave me updates on the repairs. My car was completed on time and looks great! The seams match perfectly and the black paint was an exact match. Great job guys!

De
Review №42

After going to 2 other body shops and having paint drips and orange peel (both paint defects imo), I decided to be more selective in choosing which body shops that I take my vehicle to. I decided to try Columbia Collision Center. There was no orange peel or paint drips. The paint match was perfect and smoothly blended into the matching body panels. I definitely recommend this body shop for anyone looking for a good (errr...great) body shop. Eddie will also give you a good laugh.

Al
Review №43

I have used this body shop exclusively for the last seven years or so. His business has grown to the point where parking is a challenge, but it also reflects the demand for his services. I have found Eddie to be an honest and reliable service provider in this difficult business. While the quality of work is outstanding, if there is a minor issue noted he will fix it at his cost with no debate. I have referred many to his shop and all have been pleased with the work done and I will continue to take my vehicles here. Eddie is also just a fun guy to be around... great sense of humor and demeanor.

De
Review №44

Just fixed my wifes new white Explorer. It looks brand new for 2 reasons. One, they fixed the damage perfectly. Two, they basically detailed the car! The car looks like it was waxed, tires shined, inside vacuumed and wiped down. They went above and beyond what they were supposed to do. Highly recommend and will go back in the future! Thank you

T
Review №45

I am beyond satisfied with Eddie (owner) and his crew. They are very detailed oriented and take tremendous pride in what they do. My car needed extensive work done to it and they succeeded in making it look and drive just like before the accident. Eddie’s character is caring, honest, and loyal. He wants his customers to be satisfied and will make sure all your concerns are met. I was so satisfied with the work they did to my car that I dropped off another car for touch-up work the same night. You can’t go wrong choosing them for all your repair needs.

Ke
Review №46

I took my car here after someone backed into my passenger door. Eddie gave me an honest estimate and I was able to work out with the other driver. When I received the car, the passenger looked great and you couldnt tell there was once a dent. The customer service was exceptional and very friendly. Would highly recommend going here for great customer service and great work. Thanks Eddie and team.

Ha
Review №47

I needed work done recently on my vehicle because of damage to the front bumper. I decided to have it done by Columbia Auto Collision Center on Berger road, primarily because of the outstanding work that theyve done in the past. Once again, Eddie and his team did an outstanding job. The vehicle looks flawless. Please go see Eddie and his team as they are an extension of him with attention to detail and professionalism. Thank you Columbia Auto Collision Center.Harold

Re
Review №48

Eddie and his staff went out of their way to be sure my car was taken care. It was a delight to work with people that care. The attention to detail and craftsmanship that went into the work on my car was outstanding. He also handled all insurance needs and kept me informed. Im extremely pleased and would highly recommend this shop!!!

Ma
Review №49

Ive used Columbia Auto Collision Center multiple times on two different cars and Ive been extremely happy with their services. Eddie and his team have always done fantastic work for a very fair price. They have been very professional and they go the extra mile to make sure that you are happy with the work that they performed. The work really speaks for itself, its absolutely top notch all around from the body work to the painting. The team at Columbia Auto Collision Center is honest and they really try their best to make every single customer happy. Ill always go back to Eddies shop for any body repair work I need in the future, and I highly recommend this shop to anyone else who needs collision work on their vehicle.

Sh
Review №50

Absolute cheat - do not get fooled by the low prices - got a side mirror from him. The mirror had a camera. First of all, he put in the mirror with no cover and told me all was done and took the money from me. When I told him about it, he said yes, he knows and he has ordered one for me. It came after 2 weeks. Also, the camera does not work to which he says that he sold the mirror with a camera and not a working camera. STAY AWAY FROM THIS CHEAT.

Gh
Review №51

These folks rule !!! I highly recommend them! They were all so nice and professional, and to be honest, I called too much, haha, I was so anxious to get my car back, but not once did they seem bothered by me ( I would’ve been ;), and they worked so fast.My car was done so promptly, and it’s impeccable ! The work is wonderful !!! And my car was even clean!I truly cannot recommend this place enough, and if any of you there read this, thank you so very much!! I sincerely appreciate everything.- Ms. Brown

Ev
Review №52

I came to Columbia Auto Collision Center to have a front bumper cover and fender painted for my Subaru. Eddie lived up to the reviews and is fantastic to work with. My parts took a while longer than expected to be finished, but Eddie took care of me and the paint job is top notch. His painter even took the time to compare his paint samples to my car to make sure the new parts matched perfectly, and they do! Eddie runs his business well, and is easy to get a hold of over the phone, which I really appreciate. Thanks Eddie! Ill definitely be coming back for any future auto body work.

Sh
Review №53

I accidentally drove into my garage with a back door open, causing a small ding and some scratched paint. Went to one body shop nearby that quoted me nearly $900 for a proper fix (which involved taking apart the rear bumper and blending the paint, etc.). Then I got a second opinion from Eddie, who was amiable and told me the right fix would take about $800, but he suggested just removing the ding and applying touch-up paint, which he said would be visible only upon close inspection, otherwise hiding the scratch and protecting the paint, for $150. I chose the latter.On the positive, the ding was removed convincingly, and the paint touch-up matched my car paint color nearly identically. On the negative, the touch-up treatment stood out pretty badly (noticeably raised above the other paint). I wasnt expecting showroom perfection, but this looked a little amateurish. The fix also took two full days (though he initially told me one). They failed to call when it was done; I had to call a few times to check in on status. When I went to pick it up, the office was somewhat of a mess; they couldnt find my paperwork or my keys. They eventually found the keys, but not the paperwork. Come payment time, Eddie just fished a number out of the air for the charge: $285, to which I asked what happened to the $150 estimate? He didnt remember that verbal estimate, but agreed to honor it anyway. At the end of the transaction, there were no receipts or any other paperwork. It was odd.My interactions with them were cordial, and Eddie is definitely a charming and friendly guy. But the whole operation feels unprofessionally managed, and the quality of the work was only so-so. Im glad to see others have had good luck here, but I probably wouldnt recommend it based on my experience.

Cy
Review №54

Excellent customer service! They did a great job fixing my car within the promised 2 weeks. The trunk needed to be replaced. Because it would have taken longer to order the parts, they gave me a more expensive trunk at no charge. They also gave me updates on my car along the way. I would absolutely return!

Fa
Review №55

This body shop has the friendliest people I have met in the area. I needed a small repair done on my car’s trunk, they gave me a very reasonable price and finished the work in less than 30 minutes.

Ja
Review №56

I am completely happy with the business I did with the Columbia Auto Collision Center. I was treated like the only customer being served. Mr. Eddy, aka the “Organic Mechanic” made all of the difference in my experience.I had a custom job to be done that most other shops wouldn’t consider doing. After many phone calls and outrageous quotes from surrounding body shops, I contacted this shop. Within an hour of calling, Eddy did his research and said that he would be able to do the job with confidence. Because most parts in cars can become safety issues, I wanted to be sure that the job would be done correct. Eddy walked me though everything that was to be modified and explained to me what exactly was done. The research he conduced and his experience made me feel confident in his abilities.The date was set to bring my car in, Tuesday. Being that it was a weekday and I had to get to work and this was an all-day job, Eddy helped me out with a loaner car. The job was done on time and around the quoted price. This shop’s friendliness and professionalism is what inspired me to write this review. I definitely recommend this shop for all of your auto body needs.

Ka
Review №57

This is the best place to take car for body repair, mechanical repair, getting free estimates. These folks are very knowledgeable everyone in the team. I have taken my 3 cars for repair, great job done by these folks. I even got estimates on my 4th car. I referred to my friends to this place and he was expecting lot of repair cost for transmission but Columbia auto fix his car in reasonable cost. I have been going to this place from last 10 years i think. Great customer service.

Eb
Review №58

Normally, I just take my services or goods and be done with a situation but the level of service I experienced from Eddie and his staff was beyond my expectations. I found them from a google search after I scraped up my brand new 2017 Hyundai Tuscan. A cement pillar and I had a disagreement :-(. From the moment I called Eddie I swear I felt like I was calling a favorite uncle or other family member. He is such a kind, welcoming man. Once I brought my car in, I knew I was in great hands. His office staff was friendly and personable and very easy to talk to.Aside from the customer service, the work was GREAT! Not only did Eddie make sure they used new parts on my new car (insurance tried to fund used parts), he also gave a nice discount on direct payment and finished the work 2 days early because he knew I was paying for my rental car out of pocket. When I got my car back, it looked like it came right off the lot and I couldnt have been happier.Eddie and his team are fast, kind and efficient and I will certainly use Columbia Auto Collision again and recommend them with high regards. Thanks Eddie!

Be
Review №59

Very friendly staff, outstanding body work, and accommodating to my personal situation (they worked with me and gave me the best price).I was very pleased with the service I received here. The work done on my wrecked vehicle was close to perfect, no evidence of ever having damage. The experience I had will definitely make me recommend Columbia Auto Collision Center to anyone and return if I ever need the work again!!

no
Review №60

A very quick and pleasant experience. Brought my car to this location based on a suggestion from my mechanic, and could not have been any more pleased! The work they performed was taking out some scratches on my drivers-side door, they not only removed the scratches from the small incident, but also two others on the door, which were described as fairly deep -- When I saw the car after work was done, there was no sign at all any of the scratches had been present at all! I have a card and I will be going back if I ever need to! Highly recommended location! Friendly, Prompt, and honestly, not very expensive either!

Ja
Review №61

I was in a major car crash and needed a lot of repairs done on my 03 Saab. Eddie and his crew were absolutely phenomenal and very compassionate. The cost and efficiency are absolutely unbeatable and I will be using them as my main mechanics from now on!

Mi
Review №62

Needed some body and paint work done on my Lexus. Eddie was very helpful and gave me a great deal on high quality car work. He treated me like family and was always friendly and very attentive to all my concerns with my car. I would definitely recommend Columbia Auto Collusion to anyone who wants some high quality car work!

Am
Review №63

Amazing workmanship. Eddie was professional and a pleasure to work with. I am extremely satisfied with the work done to my car. I had hit a ladder while driving (it was in the middle of the freeway) I called for an estimate, brought my car in same day and they were able to take it the next day. Eddie even stayed past closing so I could pick it up when it was finished. Overall great experience.

Pa
Review №64

I was referred to the Columbia Auto Collision Center by Atomic Auto Salon (detail shop within walking distance) to repair a dent/scratch on one of my car doors.They did a great job (the dent is unnoticeable now), the two guys at the front desk were friendly/helpful (I think one of them was the owner/manager), and the price was fair for what I expected to pay.5/5, would recommend. Thanks Columbia Auto Collision Center!

An
Review №65

I dont usually write reviews but I will gladly make an exception in this case. These guys were top notch professionals and I couldnt be more pleased.I basically came in with a damaged front bumper that I was sure would have to be replaced. Most auto body shops would try to get you spend as much as possible, but Joel kindly and patiently went over multiple options with me and even suggested that his team try to repair the existing bumper rather replacing it altogether (which saved me a significant amount of money). Long story short, they fixed it as good as new and at a great price.Thanks again guys, I highly recommend your shop and will definitely be back for any future needs.

Al
Review №66

I am not sure I have ever written a review on anything online, but this company did such a great job, I felt compelled. Anyway, so my truck got banged up and I was looking for some place close to my office that could fix it, and this was the first one that stuck out due to the great reviews and close proximity. I called them and an hour later I had my truck there for an estimate. The estimate took about 5-10 minutes and seemed like a fair price. I then checked other body shops and this was the best price so I decided to go with them.Long story short (kind of), I am SO GLAD I chose these guys. When I came to pick up my truck 3 days later, the owner told me that he didnt notice another dent on my truck. My heart sunk since I thought a price increase was coming. He told me that had he seen it, it would have cost a lot more (about double). However, he admitted to the mistake, STUCK TO HIS WORD, and charged me the original estimate amount. This was great to see since there just arent enough people in the world that do that nowadays, so I had nothing but respect for him and his company. He not only made my truck good as new, but he also cleaned it inside and out, so I was smiling ear to ear as I left the lot. I would HIGHLY recommend this place to anyone as you will not find anyone more honest, and they did a great job. Hopefully my truck will stay out of harms way and I won’t have to see them again, but if it happens, I will definitely be going straight to them.

Ka
Review №67

Eddie is fantastic! We came to him after my Honda Civic was damaged in an accident, and he gave us an extremely good price on the repair, and the car looked perfect! Then he gave us a huge discount to replace transmission fluid. Hes also a funny and very nice person. Were very grateful for all his work. He takes very good care of his customers!

T
Review №68

Outstanding Customer service, the owner and staff are very knowledgeable and the price was great!!!! I will definitely recommend my family, friends & co-workers. I will be back 1-14-2020.

Mo
Review №69

Eddie was awesome. Very understanding and courteous. My car looks brand new! I would definitely return to this shop if I ever need anymore repairs on my car.

Mi
Review №70

Im happy to give these guys 5 stars. They are extremely accommodating and they double-checked with insurance and automotive centers to confirm a fair price. Good folk.

Aa
Review №71

This place did an amazing job on my Car. Had a lot of serious side damage as well as a little rust, a dent, and new grill (shoutout to Offie for doing an awesome job). The best part about this place though is Eddie. He’s honest, fair and really competitive for prices and never surprises you with anything. He’s great to work with and highly recommend him!

Ma
Review №72

Eddie does great work, is reasonably priced and takes care of his customers. My family has used him 4 times and we’re never let down!

Le
Review №73

Always outstanding service at Columbia Auto Collision Center. I have been there multiple times for different repairs and they do an excellent job every time. Its hard to find such a trustworthy and competent shop, but the folks here really do a great job across the board. Five stars.

Pa
Review №74

I was very disappointed in the lack of communication that took place at this establishment. I brought my car in a couple of weeks ago for work that needed to be done and was given an estimated price of $315 and was told my car would be ready the following morning. After I didnt receive a phone call that morning, I called them and got no response. Shortly after, I was called back and they apologized about the phone service being down. When I asked if my car would be ready and the total cost I was told that it was going to cost a little more and after a huge discount and a bunch of pictures that were taken it would now cost $690. Now, my problem is not that my car needed work done, my issue is that I was never called and updated on this more than double price increase! When you realized it was going to take more work than you thought initially, that would be the time when you call to update the owner and get consent to proceed. Common sense. Your phone not working is not a legitimate excuse. Offering a payment plan does not smooth things over or change the fact that I am still bound to a $690 payment when I was initially told a much lesser price. I just paid upfront so I wouldnt have to pro-long my ties with them and was very unhappy about it. The gentleman at the front desk was at least pleasant with me...the guy in the back..not so much. I will NOT be going back here and I caution anyone else who is considering taking their car here for repairs if they dont mind getting surprises with final costs. Thank you.

Br
Review №75

Eddy is great! Hes the most honest and informative mechanic that Ive ever dealt with. He really does a good job of explaining your problem and laying out your options for you with the full picture of what the outcome of your decision will be. He always has given advice about the best thing for me rather than the most profitable answer. I can honestly say that I trust Columbia Auto Collision Center and know that theyll give me a fair price.

Cr
Review №76

I cant say the words to explain how awesome my experience was! Brand new car getting body work is scary but they were quick to put my worries to ease. Best experience Ive ever had! No complaints about the service or repairs! Everyone I spoke with were incredibly nice and my car looks brand new again! Thank you thank you thank you!!!! I wont be shy to let everyone know!

Jo
Review №77

Very friendly and polite service. They got me right in and out for a last minute repair and were honest and fair about the price. I highly recommend coming to this repair shop! The free bumper sticker was an added bonus:)

Or
Review №78

I had a bad accident in my car and my insurance company wasnt any help so I came here and they took care of the insurance and when the insurance tried to give up on my baby and he said he see the hurt in my eyes so I let him know how important she (my car) is to me and I just walked out. The next day Eddie called me as said we talked to the insurance company and we are going to fix you baby as good as now and the insurance company okay it I didnt car about nothing but getting my baby back . When I got it back Im not gonna lie I thought it would a crappy job like I hear from other body shop but 5 months now and everything is still on point and looks good tall better be glad I cant put pictures on her . Lol just to make you all jealous .... :p

da
Review №79

Another very satisfied customer, for the second time... A few years back, I found myself in need of auto collision repair services. I was rear-ended and based on consistently high reviews, I decided to have Eddie and his team get my car back in shape like nothing ever happened. From the start, Eddie demonstrated the level of knowledge and professionalism that I look for in a competent service. I got my car back and felt very relieved that all repairs were made as I hoped for, like I was never in an accident. Once again, I found myself in need of competent auto collision repair services. A couple weeks ago my wife was rear-ended. I immediately knew, based on my previous experience, we would have the repairs done by Eddie and his team at Columbia Auto Collision Center. To the point, I was so confident that I sent my wife over to Eddie, I did not even need to get involved in the process. My wife picked up her car today, and to our delight, the collision repair service experience was the same as my original experience; very satisfactory. We will not hesitate to use Columbia Auto Collision Center in the future and certainly recommend them to anyone looking for a reputable service for there collision repairs.

Je
Review №80

We got a very reasonable price for a dent and major scratch in the rear quarter panel. They made it look like new, and blended the paint into the passenger door, which also covered up another scratch. They are friendly and really care about their business.They give a clear-coat warranty, unlike others. Be careful not to mistake the shop on the other end. Look for the lion statue at the door.

An
Review №81

Eddie and his team perform excellent work in a timely manner. Always helpful. Always fair in pricing. My car looks great!! I couldnt be happier!!

An
Review №82

Extremely poor customer service and quality of repairs. It took two months for the repairs to be completed, although it was promised before that on several occasions. The collision center said the delay was due to a technician being on vacation and no one else could determine the cause of an internal problem with the vehicle. After picking the vehicle up, additional damages (that were not there originally) were discovered, and within 30 days the paint began peeling off of the repaired front bumper. I highly recommend avoiding this collision center.

No
Review №83

When I had an alignment done on my Prius at Mr. Tire last week, they discovered some damage to one rear wheel (unknown to me) that prevented completion of the front end alignment. When I asked for a referral to a body shop, they sent me to Eddies near-by garage, adding that they were very good. After working on the car, Eddie showed me several detailed photos of the problem. Then he explained my options and recommended the most practical and least expensive solution. I was very pleased with Eddies workmanship and his ethics. I heartily recommend Eddies shop!

He
Review №84

Eddie (owner) demonstrates care for his customers and the job was done in a timely manner.

Wi
Review №85

I really dont leave reviews for any type of business but after working with Eddie I really think people need to know about this body shop.Found this shop on google and chose it because of the ravings reviews (the sheer number of reviews as well). I brought in a Lexus with a loose bumper and was given not only a fair price but an explanation of exactly what needs to be fixed.Eddie delivered within the time frame he promised and even gave me a call after the shop had closed to let me know it was done.Good work paired with transparency and honesty makes for a great business model. Will be back again for all my auto repairs.

Za
Review №86

Great experience, always willing to answer questions, and help save you money in the long term.

CK
Review №87

This place is deceptive. I think that the owner stole a new and perfect part from my car and replaced it with salvaged one so that the new part can be sold as a brand new..This shops owner and Joe are extremely experienced liars. I went to this shop to fix my car. When I got my car back, I found that a salvaged and damaged part was replaced with the original intact part of my car. It was very frustrating, and Eddie giggled me and asked if I had the previous photo of the car. I should have taken the photos but instead just trusted this shop. I feel like this body shop might did that to make profit by selling the intact part while replacing it with the salaved part. Though, I did not take the photos. But I knew that it was not the original part and condition. The service was not even completed.I heard from people that this shop has taken advantage of clients by using used parts...I felt very disappointed. I was very afraid if other parts of my car were replaced with their junk used parts. Thinking of that is very scary. I will bring my car to the dealership to completely inspect and find if any part was replaced. I am a very serious and an educated client and am writing my review with experience with this auto collision center.I will never go there again.This location is very far from honesty. The location with very cheating and deceptive business practice! I am telling you again that I heard that this shop uses salvaged parts for your car repair and they will replace any good intact part from your car with salvaged one so that they can sell the intact part to others....

Sw
Review №88

The service here is EXCELLENT! I shopped for quotes to repair my damaged car. Their quote was cheaper than the others. Eddie, the owner, makes you feel like family. He set up a rental car for me and was able to handle the rental reservation, pickup and payment wrapped into his bill, so that I didnt have to deal with the headaches that come with Enterprise. The repairs were completed during the promised timeframe, and the work was top-notch. When I arrived to pick it up, Eddie came out and personally explained the work that was performed. When I got into my car to drive away, I noticed they had thoroughly cleaned the inside! My car hadnt been so clean since it was new!I would HIGHLY RECOMMEND this place!

To
Review №89

Eddie and the team took care of my daughters car after she got rear-ended.Only 4 stars just because sometimes they were slow to respond and the work was a bit slower then expected as well, but they were very nice and did do a good job on the actual work. Also they were responsive months later when the MVA suspended the tags because the salvage inspection was missing. Turned out CACC took care of business and it was actually the MVA that had dropped the ball on that one.

Ch
Review №90

Columbia Auto Collision Center usually tackles insurance jobs, but Eddie was more than happy to accommodate me into his busy schedule when I needed my car towed and repaired after a bad hydroplane accident. Hes busy for a reason, because him and his crew do great work! Eddie was happy to talk with me every time I came over, no matter how busy, and we worked together to fix my car in a way that didnt kill my pocket.Eddie has a good heart and work ethic, and I was able to trust him with my baby completely. Any issues that came up along the way, he was on top of to fix. He really does care, and he strives to be the very best in the business. I do not doubt that he is.I would very much recommend this shop to anyone looking to get their vehicle back in perfect shape! Heaven forbid I need more work done, but if so, I know that Eddie has a life-long customer.Christopher

Jo
Review №91

Incredible work from these guys, especially Eddie! Couldnt even tell the car had been in an accident. They even dealt with the at fault partys insurance company so I wouldnt have to fight their initial estimate! Great work!

Jo
Review №92

Absolutely outstanding!!I went to Eddies shop after another Columbia shop tried ripping me off and refused service when I caught them..I brought in a 1988 Land Rover Defender that needed quite a bit of work from a company left it out in the elements on the Baltimore pier.. A tonne needed done and Eddies shop said it wouldnt be a problem. They were able to get it looking gorgeous and sounding fantastic again! And they did it in a timely manner and extremely well-priced.Super pleased with the work they did and I suggest any one that needs body or mechanic work completed to go to this shop!

Ch
Review №93

Very friendly and I got my car back cleaner than I took it. Supremely happy with the quality of service.

Sh
Review №94

I would like to share my experience with the Columbia auto and collision shop, I was lead their by God. I had an appointment somewhere else but the direction took me their, when I arrived I was greeted with love, kindness and professional people. I was taken care of right away I told them about what happened to my drivers side mirror they immediately got on the phone ordered the part and told me to come back tomorrow to get it fixed. When I came in it was fixed in no time the price was wonderful and the mirror is beautiful. Thanks Columbia Auto Collision for job well done, and also the coffee😁! Shelia M. Bedford

Dj
Review №95

Service was great! Joel and Eddie both made sure to attend to my needs and were very professional! I would recommend everyone bring their vehicle here before anyone else and see what they have to offer

Jo
Review №96

I recently did collision maintenance at this center. The work and customer care was very professional and highly satisfactory. Manager Joe is very cordial and possess good business acumen.

Mi
Review №97

Took my truck there for some body work after being involved in a minor accident. Eddie the owner, personally took care of me and my truck looks like brand new again! I did have to take it back for a couple of minor issues I discovered after picking it up, but they were quick to resolve these for me. Joe was also extremely pleasant to deal with ... Other than it being tucked away and hard to find a place to park, the team here was great! Would definitely recommend!

Ad
Review №98

Columbia Auto Collision Centre is a model establishment that all others in the industry should follow. This shop is superior in not only the quality of its service; it exceeds all expectations in customer service. Eddie, who is at the helm of this business, goes above and beyond to ensure that customers are satisfied and happy. I refer everyone I know to Columbia Auto Collision Centre. Stay beautiful, Eddie.

Ni
Review №99

Dropped my car off for repair because it would not start. They said that the ground wire was bad and that my battery melted...I took their word on it. Payed $450 for a new battery and air filter. I figured it cost so much because they repaired the ground problem. A week later the wire they replaced burnt in half and my car would not start again. They towed it in and than tried to tell me they would not cover the repair because I was using a tape deck adapter to play music off my phone and that tape was to new for my car (its not) and it caused the damage. After I told him their was a fuse that should have blown between my radio and my car he looked as if he didnt even know what fuses were. He than admitted that they never really found the problem last time and if I wanted them to find it this time I would have to pay more money. Keep in mind I already payed $450 for them to not find the problem. He tried to make me pay for the tow to get it back to the shop when I refused to pay for them to find the problem. I ended up paying $20 to get my car back with a wire that is going to burn out again in 1 week. He seems like a nice guy but do not be fooled. They do not know what they are doing.

Da
Review №100

My car was hit in the parking lot at work. There was a pretty good dent just above the rear tire. Luckily the person who did it left a note on my window. He insisted that we take my car to Columbia Auto Collision Center even though it is pretty far from where I live. I did not expect good things. Well, I got my car back on the 2nd day and it is like new. IT IS PERFECT!!! It is not possible to see with the human eye where the repair was. If you live in Maryland, you need a good body and paint shop because of all the crazy drivers. I will tell everyone I know to go see Eddie to get your dents fixed.

Information
71 Photos
100 Comments
4.5 Rating
  • Address:9245 Berger Rd #110, Columbia, MD 21046, United States
  • Site:http://columbiaautoexperts.com/
  • Phone:+1 410-290-3813
Categories
  • Auto body shop
  • Auto repair shop
  • Auto tune up service
  • Brake shop
  • Transmission shop
Working hours
  • Monday:10:30AM–2PM
  • Tuesday:Closed
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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