Erica was absolutely phenomenal and a breath of fresh air in the sales world. She listened to what we needed and wanted. She kept working until we found the perfect combination.We have made some recent vehicle purchases and have not experienced the salesmanship we got today.Even the store manager, Ron was amazing and informative.We were not just another sale or number when we walked in the door today. And we truly appreciated that!Thank you Colorado Springs Dodge for a wonderful experience today! And we are so excited about our 2019 Ram 2500.
Our experience at COS Dodge was great! Our sales guy Kareem Williams and the rest of the staff were very helpful and accommodating. We found the vehicle we liked and were able to work out a payment plan that fit our budget. I would highly recommend them. Very professional and courteous even when we ran into a slight problem Kareem went above and beyond to make sure we were 100% confident in our purchase.
I found the truck I wanted and filled out all the paperwork online. I went to the dealer the next morning to drive the truck. As promised, it was waiting for me and it was as good as advertised. After the usual haggling about trade in equity and sale price for 30 minutes or so, we came to an agreement. I told them they had 15 minutes to get the paperwork done and signed or I was walking. And they did it. Best and fastest experience Ive ever had buying a vehicle from a dealer. When I said I didnt have much time they didnt mess around. They did something most dealers dont do. They listened to the customer. Very happy with Brian Espinoza and the rest of the crew. Well done, guys.
Writing this review on behalf of my parents, Pam and Harlen PearceMy husband and I were in your dealership on Saturday October 23rd. Josh B. Was the gentleman that helped us. I just want you to know how happy and pleased we were to work with him. He was professional and very helpful. He showed us many trucks and asked what our bottom dollar was. We left very happy with our new truck and wanted you to know how much we appreciate Josh’s help. There was no pressure just concern for us and what we were looking for. Thank you for hiring caring and thoughtful people.
Just wanted to give a big shout out to Spencer at Colorado Springs Dodge! He was very friendly over the phone and in person, didn’t try to swindle us and shot us straight the whole time. You can easily tell that he cares about his customers and isn’t out to take your money. Highly recommend!
We saw a lime green gem on the website and had to get in to check it out. We made and appointment to meet with Erica and the moment we arrived on the lot, everyone was super friendly. Josh and Ron worked with us the entire way and helped us get a finance price we were comfortable with and we are happy to say we are the proud owners of a beautiful truck!
Erica and the staff here were amazing! They were able to get me a great deal! I was not thinking I would be getting a 2018 with low mileage! Thank you to all the staff here!
Absolutely enjoyed my time working with Daniel Lovewell. I have never had a car experience as positive as this one. Daniel knew every detail about the truck we bought. He listened to our needs and was able to provide us with exactly what we were looking for. Daniel has earned a returning customer for Colorado Springs Dodge.
When my wife and I decided to purchase a used 2017 Dodge Ram, it had not yet been detailed. the front left tire showed that an alignment was needed because of the uneven wear on the tire. Erika was the sales lady and Kevin was the back up salesman. Kevin stated that the tires would be be replaced and that an alignment would be done. the front two tires were replaced and having all the tires balanced at a separate tire shop, it was discovered that the two two tires were out of round.The detailing of the truck was VERY UNPROFESSIONAL. The dirt was gone from the floor board and the truck got washed, however dust and streaks on unclean door handles and camera screen and windows remained.Two days after the truck was bought, the battery was dead, Erica agreed to refund the cost of a new battery. She has has offered to help us in any way with question regarding the new technology of the vehicle. My wife and I appreciate all she has done.Erica was professional, and would get 5 stars. The detailing crew would get 0 stars.
I have bought a lot of cars, I have had good and bad experiences. This was by far the best experience I think I have ever had. My salesmen was very patent and showed us a few different cars. Once we decided on the car we wanted. They did everything they could to get the car into my payment I wanted. Bought the car that day! I had some issues with it a few days later. All the managers from sales to service got involved. I got calls from all of them addressing the issues. They kept me informed in every step of what was going on with my car. I personally could not be happier with the service I have and continue to receive from them. I will buy another car from them for sure. Best car buying experience I have ever had. Keep up the good work! You have definitely won this customers service.
I was in the market for a pick up truck, and after extensive research I came to the conclusion that Dodge Ram was the way to go. I worked with Kevin at Colorado Springs Dodge and he helped us get the truck we not only wanted but needed. He took the time to hear us out on what we were looking for and got us taken care of. So I will definitely be going back when its time to upgrade. Thank you Kevin and thank you Colorado Springs Dodge
I walked in with a prequalified offer from capital one. I let the sales guy know from the start that I did not have money down and I did not have a co-signer, so if trading in my car could not work with this offer I was okay keeping my current car. They came back stating I needed to put $5,000-$6,000 down to get out of my current car. I told them no thank you and walked. After the fact I got emails from both the store manager and the online manager asking about money down and a co-signer. NOT the way to earn my business when I’m in a better position to buy a car.
Codye was awesome and helped us find the perfect fit vehicle! He was super patient and explained everything to us in detail and made sure we understood everything before we signed! He gave us all of our options and made sure we knew about all options regarding finance and leasing. Our experience was great! Would definitely recommend it here. They are also military friendly, which is awesome!
Codye was extremely helpful, from the test drive to helping get all paperwork done over email and the phone. Once I got to the dealership, it was quick and painless. Definitely recommend!
Had a really good experience in the dealership. Spencer was really transparent and quick through out the process. Would definitely recommend this dealership.
Came in looking for a truck. Sergio Garcia helped us with the whole process. He was amazing!! He provided great customer service with no pressure. Coming terms that worked for us was incredibly easy!! Thanks Sergio!!If you’re looking for a great car buying experience come look up Sergio at Colorado Springs Dodge!
My husband and I came here to look at 1500 Dodge Ram trucks and were met at the door with a friendly smile from Daniel. He was super informative, friendly, patient as we debated trucks, very knowledge, and willing to let us test drive all the trucks. It was a great experience! Thanks so much for all the help.
I went in thinking I wouldn’t be able to get a even a decent vehicle and Josh B honestly went above and beyond to help me through the process. It was quick and easy and he made it a great experience! I drive away with a nice clean vehicle!
Nice guys. Not too bad on pressure. Worked with a guy that said he hadnt been there long, but he really knew what he was talking about. Really nice to get information without feeling like a waste of time. Thanks guys!
Khalil was amazing, I drove in looking to trade up to a 2500. He greeted me and was polite from the beginning. After getting all my paperwork we went on a test drive. Once we got back and waited for financing we chatted the whole time and had a great conversation. Him and this dealership was fantastic and I look forward to working with him again in the future.
This place was so amazing! They worked so hard to get us a car and made sure we left with something we were happy with! Codye was the best.
Great experience and I was treated well. Brian Espinoza, really knows his stuff! He was very thorough in showing me a used Ram truck. Financing was friendly and easy. Over all great experience. Post sale, Brian was still there for me when I had questions!
Our first stop was at this dealership. Khalil is AMAZING, I was really surprised when he told us that he was new to the position, I wouldnt have guessed it.He was super knowledgeable and extremely friendly. We havent purchased a car yet, but definitely coming back here. I totally recommend this place to friends and family. Go see Khalil!!!
I worked with Erica Mitchell who was absolutely awesome! She was very friendly, knowledgeable, professional, and most importantly helpful. She was quick to answer any questions or find the answer if she didn’t know. Overall, a really positive experience and I highly recommend working Erica when purchasing your next vehicle.
Great experience ordering a new vehicle. Spencer at COS Dodge walked me through the various steps of the process, took time to make sure the order sheet matched my chosen specs, and answered all of my questions patiently and in detail. I appreciated the professionalism and straightforward approach.
Nelson was awesome! Worked with me and let me drive about 15 vehicles! Patient and understanding
Kareem took the time to show us alot of vehicles. Plus largest selection of vehicles at this dealership. Came from out of state to purchase. Rusell was kind and did a great job too.
Wow! Spencer was absolutely amazing! He wasnt a hounding shark like youd think about a salesman. He was very courteous. Well mannered, dressed, and additude was beyond the professional level. I will definitely be sending anybody looking to purchase a vehicle to him. Such an outstanding guy. Thank you so much for your time and cooperation.
AWESOME experience with Sergio!!! Walked out with a much better truck then I was expecting. GREAT communication via email, text, phone. I highly recommend going to Colorado Springs Dodge and ask for Sergio, he WILL do right by you!!!Thanks again Sergio!!!#1 fanChris
Kelvin Anderson was excellent. Put me in my dream car at a good rate when I didn’t think feasible. Kelvin exercised great customer service by coming in on his day off to facilitate the sale of my vehicle. Top notch.
Derek and Russell were outstanding! They helped us get out of a Lease and into owning!!! New truck new life! They were very friendly, nice and well informative 👍 I recommend ANYONE and EVERYONE to come in and get a new vehicle with them!!! You will not regret it!!!
Sergio made the buying process as quick and painless as possible. He was patient and easy going in his sales approach and made sure I had all my questions answered. Highly recommend!
Jake Gormle was great. He was incredibly knowledgeable about the truck we were looking to buy and made sure to walk us through all the features and point out things we wouldn’t have noticed or known about. He was very easy going and easy to chat with and made the experience very enjoyable. Hopefully when we’re due for an upgrade we’ll be able to work with him again.
Josh was very professional, helpful, and would go research what he didnt know. I had a great experience purchasing my new truck.
Great experience! Not pushy at all! And Derek W. helped us find what we were looking for! He was professional and personable! Highly recommend!
The Process of selling my Jeep was SO EASY and quick. Andrew and his purchasing team are professionals. The purchase was completed in less than 24hr even though I live out of town. They came to me and made it happen.
This was by far the best car buying experience Ive ever had. The whole team went out of the way to make things enjoyable. They also ensured the vehicle was cleaned and fully fueled up before we left. Id recommend them to anyone who is looking to purchase a new vehicle. A special thank you to Joshua Nelson who helped us find the perfect truck for our family.
Jake was fantastic and super helpful! 6 stars if possible. He helped me get into a used vehicle with so much understanding and finesse (in the best way) He was super personable and listened to my needs and wants and dislikes in a car and showed me some great options and had great advice. While I won’t need a new car for a while, I would absolutely recommend you to see him when you need one!
Evidently I am in the minority with my experience at Colorado Springs Dodge. Tons of 5 star reviews on here, so obviously they are doing something right. My experience was not the best. Simply took my current truck in for some service work. While I was there, I saw a truck that was a little bigger and that I liked. So I simply wanted to tell a salesman to work up a trade in price on my existing truck while it was at their dealership being worked on. They were insistent that I stayed there and they would figure up a trade in price immediately. Long story short, they refused to give me a trade in price unless I was willing to make decisions right then and there. I was asked multiple times if I was ready to buy right now. I told them to please give me an offer and I would go home to discuss it with my wife, then get back with them the following day. They refused to give me any kind of offer until I had all decision making parties present. At that point in the conversation I told them that my current vehicle was fine and decided to leave. Very high pressure sales tactics, in my opinion of course.I normally never post reviews. The only reason this review got posted is because of their sales manager, John Johnson. He sent an annoying email to me later in the day with this line it: Being put on the spot can sometimes feel like you are being pressured. Well John, we can agree that I definitely felt like you tried to put me on the spot. If you are offering fair deals, there shouldnt be a need to demand a decision right there at that exact moment. I think that taking an evening to think about a big purchase and running it by your wife seems like a reasonable concept. However as your salesman told me, Thats not how we do business.I would give the sales staff zero stars if possible. The reason my rating is two stars is because my experience with the service department has been very good. I would give their service department 4 stars and the sales staff zero stars. Therefore the average of the two is 2 stars.
Zac was amazing in helping Travis find a new truck today! We love Colorado Springs Dodge!
Thank you Nirettzy for all of your help! We bounced around a few different dealerships before landing here and are glad she helped us! She was very knowledgeable about the vehicles we were interested in and was able to answer all our questions. We highly recommend Nirettzy and Colorado Springs Dodge and will be back the next time we need a new car.
CO Springs Dodge treated us very well.Vernon was professional and extremely friendly.He and the team took incredible care of my wife and I. We will be back for our next car purchase
Extremely disappointed with how they shafted me on my trade in. Should have done more research in advance and should have been better prepared. Nothing I can do about it now I guess. If youre reading this, do your research. Know what your car is worth and dont let them rip you off. They will not hesitate to screw you over.
Went in to see what was there walked out with an excellent experience! (And a new 1500 fr my wife) Erica was knowledgeable and it was like dealing with friends the the whole process! I would definitely recommend her and this dealership if your looking for a new vehicle!
Two days ago I visited this dealership and was introduced to a sales person named Josh who showed me a car I expressed interest in. I was waiting to receive an insurance check for a car I own that had been totaled. Today I called him up and told him I wanted to buy the car and would be there tomorrow a.m. to complete the sale. He told me they would hold the car for me and then later in the afternoon called me back and said his sales manager demanded $1000 nonrefundable deposit to hold the car for me. I immediately gave him the credit card. An hour ago I received a call from their sales manager telling me they had sold the car to someone who was looking at it today. He blamed it on Josh the sales person who he told me had never turned in the nonrefundable deposit. He offered no apology After I told him that I had turned in my rental car in anticipation of consummating sale tomorrow.This is the most unethical transaction I have ever been involved in and these people left me high and dry. If it was possible to leave zero stars I would. Do not under any circumstances trust these people.
Just sold our 2018 Audi to the Colorado Springs Dodge purchasing department. We received a fair high price. The agent Steve Alt and his sidekick were fantastic! They came to the house and clearly explained the process and many documents. Everyone of the people I dealt with kept me informed as we went along and with were extremely professional. It was an enjoyable process. Thanks!
I highly recommend working with both Vernon and Heston! Both of these Individuals went above any expectations and treated me and my family with respect beyond reproach! They mitigated all my concert and met my familys needs! Absolutely thrilled about them and cannot recommend them enough! Fantastic people and fantastic product! Thank you!
My experience at Colorado Springs Dodge was very well. Zach, Cody, Jake, and manager Russell were very helpful and determined to attain my deserted goals. Highly recommend this dealership to anyone who needs a new vehicle with friendly and very helpful staff.
The worst customer service they had me going back and forth 4 times with 3 different vehicles of mine to try and trade the last time I even got my own pre-approval left my family reunion 2 hours away to pick up the truck and was there 45 minutes before they told me they sold the truck I left and went to Mike maroone Honda and got the same truck 2 years newer and they had the nerve to call me today 3 days later saying they had a truck for me I guess I should thank them though because I love the truck that I got
I’ve bought 4 new cars in the past 6 years all from different dealerships. I’ve never left a review for any of them. Colorado Springs Dodge is hands down the best dealership I’ve ever worked with. Rob my salesman was so easy going and went above and beyond to get me exactly what I wanted. Nobody likes the dealership experience but Rob made it 100% painless and I got my beautiful R/T Durango! Come to Colorado Springs Dodge and ask for ROB you won’t be disappointed!!
After purchasing a new RAM 1500 at this dealership, I highly recommend this place for anyone looking for a new or used vehicle. The staff is professional, courteous, and eager to please the customer. The sales representative, Sergio, was outstanding. He walked my wife and me through the process from beginning to end. Thanks for a job well done!
Second car purchased here. Always get great value for trades. I was given a lot more for my trade than expected and I was able to get a vehicle for the price I wanted.
Rob was wonderful to deal with. He is very knowledgeable and helpful. Was able to answer all of our questions and more. We felt EXTREMELY comfortable with him. Would definitely recommend him to all our friends and anyone looking for a vehicle. Thanks Rob
The sales person Codye was great to work with. Made the experience better and reducing the stress of purchasing a large dollar vehicle. One all is said and done the pay off went smoothly.
Cody and Derrick are the greatest! Bought my second truck here! Awesome place, customer and really worked hard to fit your needs!
We had the best experience with Sergio Garcia! We walked in, and he greeted us quickly with a smile. He answered all of our questions, and we are leaving with a new truck. We would definitely buy here again.
Amazing experience at Dodge. Derek was fantastic in explaining all of the features. No pressure sales. I would buy here again.
We’ve been looking for a 3/4 ton truck for the last 6 months. Vernon was absolutely awesome. He listened to our needs and wants, let us know what was available and answered all of our questions. Super professional guy. Will totally be recommending COS Dodge to all of our friends. But with absolute confidence!! Also, Landon in finance was fantastic. He made everything make sense and was totally easy.
We visited Colorado Springs Dodge just to look at trucks. Our intent was not to buy a vehicle. Then we met Kelvin the sales person. He was extremely professional and easy to work with. I generally do not like the vehicle buying process due to the pressure I feel from the sales people. I felt no pressure in buying this vehicle. I highly recommend Kelvin and Colorado Springs Dodge. Colorado Springs Dodge is extremely fortunate to have Kelvin as an employee!
I would recommend this dealership to everyone i know. This is the best Ram dealership i ever been to. Mike and Russellwere awesome i will come back again
Great experience. I leased a vehicle in 2018 and today I brought it in for a trade in. The experience was quick, easy, I was able to drive out with the car I wanted at a price I could live with. Shout out to Vern for the great experience!
My salesperson was Erica Mitchell. I had a great experience with her and buying a new truck. She was very knowledgeable and thorough. I didnt feel any pressure and overall it was an enjoyable experience
Service dept is top Notch.Todd was very informative on diagnostic. He made sure my truck was brought to me and offered me a free shuttle.He did everything he could to get me,in and out on a busy day for,myself.
Great experience. Staff is fantastic.
My man, Sergio Garcia was great! Easy going guy, no pressure from him! Great salesman. If you want a smooth car buying experience go check them out!
Just purchased a new 2021 1500 Dodge Ram from Colorado Springs Dodge, and customer service was amazing. Daniel. our sales person, was friendly, very professional and knowledgeable. He was very patient and answered all our questions. Sales staff and finance office were also helpful.
Veron Miller was great has a car salesman. Any question we asked he answered very quickly. He has a lot of knowledge on the Ram truck. We talked about the engine performance and the smoother ride we would have from the classic dodge. I would let our friends know to asked for Mr Miller if they are going to Dodge dealership. Thank you for hiring strong people.Terry Drake
I came inyo Colorado springs Dodge today with absolutely no I dead what I was doing or how to go about leasing a car. The staff was welcoming and kind. Kareem was my Sales representative and he was very kind, informative, and attentive to our needs. I would definetly come back or refer them to others
The pickup we bought was sold to us with multiple problems we were not aware of. After the first day of driving the truck it had transmission problems. We tried to use the 3 day return policy on the second day but the sales manager said we could not do that! 1 day after buying the truck it went to the mechanic for 2 weeks and I finally got it back. After another day of driving it multiple problems sprung up but dodge was not willing to help on the money side of things. Luckily we got the warranty coverage or else we would be out thousands of dollars for all the repairs. They did not do a brake inspection because I went to get the tires rotated and the mechanics said the front driver tire had 3 studs spinning inside of the hub! I had to get all of the lug nuts replaced. The mechanic also relayed to me the brake caliper was missing a bolt which was making a loud clunk when I drove it. So it also presented a safety hazard for me and my wife driving the truck. Not only did it have the stud and brake problem, the infotainment system immediately started having problems. There is also a decent oil leak in the front of my engine I did not see due to it having a plate underneath the pickup catching the oil. I only found out when I parked it in my driveway and the next day there was a small puddle on my driveway. I spent over 60,000 on this truck and they didn’t have the decency to do a proper inspection or take care of me when I wanted to trade it on the 3 day return policy.
These guys are AMAZING! Kareem and Vernon made the experience painless and went above and beyond. Highly recommended!
My husband and I came here just to look with the intentions of this dealership being one of many dealerships we planned on going to. We had the pleasure of working with Kareem. He went above and beyond to find us what we were looking for. We left happy with not only the beautiful truck we purchased but with the customer service we received. I would definitely recommend him to help you find a car.
Brian was amazing, quick and courteous service. He was very efficient and knowledgeable about the inventory and car buying process. Ask for Brian Espinoza if you go to buy a car from them!
Brian & Spencer were fantastic. I was amazed..... Brian was super knowledgeable & professional for both. Would definitly recommend them.
Rob was awesome and easy to work with. He answered all my questions and concerns. He made the whole process easy and enjoyable. Would highly recommend.
At Colorado Springs dodge our sales guy Kareem Williams was very helpful and accommodating. I found the vehicle I love and were able to work out a payment plan that fit our budget. I would highly recommend them.
We had a great experience!! Our salesperson, Vernon Miller was outstanding! He listened to us and found the perfect vehicle . He made the transaction smooth and pleasant. Highly recommend!
If you ever come this place, you need to come see Spencer Stillwell . He is super nice, friendly and got all the knowledge about dodge. I got my new Dodge Charger 2021 SXT. Super nice car. Really like the car. I hope I can get more new car in this dealer in the future
Colorado Springs dealership was quick at getting us financed with a great rate. The sale person Kareem was wonderful and patient. They have great vehicles and great prices.
Worked with Vernon throughout the week. He was very thorough and followed through until I found the vehicle I was happy with and payment. . Would highly recommend him as your go to salesmen! Thanks Vernon :)
Great experience. Josh and Mike did an awesome job answering all my questions. Thanks
My salesman and his manager did everything they possibly could to get me into a almost new car with zero down after my car died. I will definitely be looking here for another car in the future and recommend them to others that I know. Great people who arent in it just for the money!
Spencer and Colorado Springs Dodge was awesome and helped answer all my questions.
Roger and Vernon was really helpful with helping us find the perfect vehicle for my wife and I, plus our unborn child. I highly recommend everybody who’s looking for a brand new or used car to come here!!!
Way too many 5 star ratings for this dealership.. The only positive for this survey was that Kevin was knowledgeable of the truck I was buying. The negative with my purchase is that they offered no discounts at all; not even a military discount which I found a bit odd since this town is military heavy. They would not budge on the final price and would not negotiate the value of my trade-in. If I were not in need of a larger truck, I would have walked out and looked somewhere else. It just so happens this dealership had what I was looking for on their lot.Throughout the time I was there it felt as if they were more concerned about getting a 10 on the survey that Chrysler would be sending me in an email. Everyone from the salesman, internet sales manager, service manager and finally in an email from the General Manager they wanted me to give them a chance to respond if I could not give them a 10 on the survey. Well, I responded to them before doing this survey and the only thing I got was a return phone call telling me what I already knew.I did the survey as a buyer, and I did it without regard to their pleas for a 10 on a survey. I was honest about what was going on with my experience at Springs Dodge. I mean after all the likelihood of Chrysler really looking at this survey is probably about only a 1% chance. But I do hope others read this and decide beforehand as to whether this is the place they would want to buy from.
The best customer service I’ve ever experienced when buying a truck! Vernon took his time and made sure he found me the truck best fit for me!
We had the best experience buying our brand new Dodge Durango here. We drove down from the Denver area and the drive was well worth it. We were lucky enough to work with Vernon who was super professional, pleasant, humorous and knowledgeable! He helped us get into the exact vehicle we had been searching for. He took time with us and was super patient. You would be lucky to work with him as well and I am telling all of my friends and family to take the hour drive down there to buy there future vehicles from him. Thanks, Vernon! We love, love, love, love our new car.Also, shout out to Zack, Vernon’s manager who helped us seal the deal!
Vernon is awesome, kept in contact and kept updating me every time they got new cars in until I Got the one I wanted! Solid service, 2nd car I bought here
Exceptional service and competitive prices. We were very happy with our experience and the great deal we got! Thanks Vernon!
Carl was awesome,he understood what my needs were in a new truck and delivered exactly what I wanted. Start to finish everyone who was involved in purchase was top notch. That is the reason I keep coming back to this dealership!!Definitely recommend.
Spencer and Zach were amazing. We came in looking for a specific truck and we got right to the point and were able to test drive and go over any questions. We came to an understanding on price and left with a new Ram 1500 Longhorn. Thank you guys!!!
We were pleased with the communication while waiting for our vehicle to arrive. Brian was cordial and thorough in explaining all features of the new truck .
I just had my Dodge Ram serviced today. I was overdue for some recall work, and needed an oil change. I dropped off the truck early, and the shuttle driver was very professional and dropped me off at work. I got a call after lunch that it was ready, and they sent a shuttle within 30 minutes to pick me up. Rich (service) was busy, so another service girl took care of getting me on my way. Great service as usual! Friendly and answered my questions. Start to finish, I give them a 5. Well done! There are other choices for Dodge service much closer, but this is where I will continue to go.
Nirettzy Velez-Santos was awesome so awesome to work with. She knew exactly what I was looking for, found it immediately, and had me in and out of the door in no time. The best car buying experience Ive ever had!