We had the pleasure of meeting Aaron:-D He is simply AMAZING. We shared our requirement with him and he went to work. I think he already knew what we would end up buying but he had to go through the process of us trying out several mattresses. In the end, we ended up with exactly what we needed, wanted and desired. We could not be happier !!! In fact, we went back to see Aaron the following day and bought another mattress. Delivery was timely and we could not be more satisfied. He is the best at what he does and we highly recommend asking for Aaron. No stress, no drama and an excellent product from an exceptional sales person and business. FIVE STARS all the way :-))

Nathan and his coworker were fabulous in helping me chose the best mattress for my needs. I have purchased from mattress firm a few times and am grateful.The only downside in the companies 120 day sleep trial, is the huge expense in the restocking fee of 10% the first exchange of the purchase price (not to exceed $250). Thats hefty on an expensive Tempupedic. Anyway, I am looking forward to sleeping on the new mattress.Thank you.*maybe a discount for active duty and fully retired military veterans would be a nice option in the future. That would have been appreciated for a third time buyer. Yes?

Ron was a huge help while we were selecting a mattress. He didn’t just lead us to the most expensive ones but truly listened to what we wanted and helped us find a nice one in our price range.

Lady (didn’t catch her name) was super helpful and insightful. First time buying a mattress through a mattress store so we didn’t know what to expect but she made it easy. Will recommend to friends and family if they are ever in the market for a new bed!

We were greeted right away and shown many different options. Everything we tried or looked at was explained in great detail. Service was exceptional and no pressure to buy. Over all great experience!

We ordered our mattress 5 weeks before the need. We moved into a new house. They called us the day before delivery had been scheduled and told us the mattress was not available. So you can imagine the hassle and problem we had in trying to get a mattress. They showed very poor planning. Then they promise to deliver one as a loaner and when they came they only brought box springs and no mattress. So another failure. It took me 10 phone calls literally to get this straightened out so we could get a loaner mattress and we still dont have our desired mattress that we paid over $2,000 for. Unfortunately cannot recommend at this point

The sales person was very professional and very knowledgeable about the mattresses. He explained the difference in every mattress and give us the best choice for our money. We really appreciate that and we will continue to do business with this branch because of him!!

We had an amazing experience at both Matress Firms on Academy in Colorado Springs. Jordan, Bob and Inna all were incredibly knowledgeable about the beds and companies, and genuine in their concern that we find the right bed for us. I would send anyone and everyone to see these 3 people, including my own mother. I just hope the company sees this review and does something nice for these three people. I am a teacher, and my husband is in law enforcement. You can trust this review. Thank you Jordan, Bob and Inna.

Male salesman was helpful at first. The second we wanted to shop other stores and not purchase a mattress after 20 min of sales pitch, the help ended. Eye contact ended and I was told all offers expired when I left the store. Actually, it was dont expect to get the same offer if you try to come back here. Ok mattress boy. Sorry for shopping around for something you spend a third of your life on. This store is a joke.

My boyfriend and I came in late the other night to pick out a mattress. Jalen was very welcoming and made the experience comfortable, and honestly fun! He took the time to hear out our “sleep-needs” and even taught us some things about beds and sleeping that I found super helpful. We walked away happy and with a new mattress that is perfect for us, thanks to Jalen. 5 stars for him! :)

Our mattress buying experience was excellent! Jourdan is very knowledgeable and helped us greatly in making our decision. Looking forward to getting our new mattress!

My experience at Mattress Firm was excellent from beginning to end. Inna was helpful from the minute I walked into the store. I was only interested in one type of mattress and she didnt try to persuade me into buying something different or more expensive. She was able to price match and she even gave me a huge discount. My mattress will be delivered in a couple of days. So excited!

Jason was super friendly and helpful. He directed us to products that met our needs, and worked to help us narrow our choices. Payment was easy and delivery was arranged. All in all a top notch experience

My first time coming in with my wife to this specific branch.Customer service- walked in and immediately greeted by Howard! He helped us out in finding the best items for our new guest bedroom! Also he really worked with us to get us the greatest deal we can get!!! Im very impressed of his efforts to provide great service!Location- very close by to our new place and very conveniently located near home depot where we rented a truck from since we needed the mattress ASAP!Overall impression was great!!! Highly recommend this place and especially look for Howard!!!

Excellent service Jason was amazing and so was Ashley.I would buy a mattress from them anytime

Jason Fishgrab lied to me about the cost of delivery. Tried to get me to pay $200 for a free delivery service through mattress firm. I only found out it was free when visiting the website to follow up on my order. He was pushy and rude. Also tried to lie to me about a promo for a free mattress frame. A shady dude. Go here, but get a different salesman.

We were extremely pleased with our mattress shopping experience at Mattress Firm from beginning to end! We felt like we had a kind of unique situation in that we were trying to find a King mattress to please both a side sleeper who likes soft beds and a back sleeper who prefers firm beds. Jalen (the sales rep) was AWESOME! Patient, personable, listened well, knowledgeable, and not pushy at all.... he used the information we gave him, narrowed our options, and continued to refine options based to our reactions to each bed.Jalen really made what could have been an overwhelming experience a great one! It was the exact experience I was hoping for. Although the mattress we selected has not been delivered yet, we were happy with the purchase and feel like we got a great deal! Can’t wait to try the new bed!

Aly was dope to work with. The whole process was made easy and fun. I definitely recommend talking to her for all your mattress needs!

Jason was very attentive and helpful with my needs for a new comfortable mattress. He helped me target all of my issues and selected both a bed and accessories for my new blissful sleep. I can’t wait for delivery!!

I gave this Mattress Firm 5 stars 3 months ago and would add 5 more stars today, if I could. 3 months ago, Jason Fishgrab helped me find the mattress I was looking for and asking for at a great price and was absolutely wonderful. Well, I made a decision on the wrong one for me, which became a literal nightmare for me. I took the chance to go back and talk to Mattress Firm about it to see if I could get help on replacing that mattress. I got to speak with Jason again, as well as District Manager Ashley Johnston, who happened to be there helping customers too! Ive never seen a DW engage with customers, which was awesome! Not only did Ashley and Jason listen to me, respond very kindly, and treat me like a human being, but they also helped me fix my mattress problem in a way that I never expected. I have never experienced such kindness, friendliness, understanding, and compassion, or been valued as much by any business, as Ashley and Jason have given me. They treated me like a human being, they listened, and they went above and beyond to make my life much easier and financially better. They arranged delivery of my new mattress and taking my current mattress back for me, also of which I am so grateful. No more worries for me. I wouldnt and will never recommend any other business for buying a mattress over this Mattress Firm. Thank you so very much, Ashley and Jason, for everything!!! Im forever grateful and thankful!

The sales representative was not pushy as you usually find when shopping. He explained the details of any bed that we asked about. Answered all our questions. Very polite and demonstrated professionalism at all time. Made my experience wonderful. Would buy another one from him and him only.....

James L. was very friendly and attentive, he worked hard to meet our needs. A very pleasant experience!

Jordan (your name is not spelt this way and I apologize) was amazing!!!! Was not trying to oversell and was incredibly helpful! Give the man a raise!

Jordan was very knowledgeable and awesome in helping us choose a mattress. Recommend him for promotion

Dustin took great care of us, if you are looking for a new mattress look my man Dustin up.

Great & friendly service! Jason was very knowledgeable and patient throughout the process. He was very detailed and able to answer all of our questions. Prices are more than fair and we feel like we got a great deal! Would not hesitate to come back!

Jake was amazing! Personable, not pushy, yet informative. We will be buying another mattress from him soon!

Jordan was extremely helpful and knowledgeable. He told me what to look for and what i was getting. He also told me if I find rhe same mattress for less in so many days I would be refunded the difference. Well, I did find it online for less. I am waiting for my refund.

I visited this location twice - once to try some mattresses and get some initial information and then a couple months later once we made a decision. Both visits were a pleasant experience. Both of the staff members working on those days were great, they were there to answer questions and I never felt pressured. When we were ready to move forward with the purchase, Jalen was knowledgeable, friendly. And he was ultimately able to save us hundreds of dollars on a mattress and match the free shipping promotion from the website.

The manager, Jason, is a great asset to Mattress Firm. He works very hard to make sure the customer is happy. He went far above and beyond to help us make sure we had the perfect mattress. I would highly recommend this store! With some chain stores the customer is just a number, but not here. We have been buying from Mattress Firm for 15 years and they have earned our loyalty.

Had a great experience with Luciano today. He was very knowledgeable and insightful, asked good questions to help understand what I needed.Very personable as well as helpful and considerate of my budget and needs in a mattress.

Listened to my needs and wants, directed me to the products that would best suit me and didn’t try to over sell.

We had a great experience at this location with Ramon and Jason as the sales reps. Even before I came in, Jason gave me 15 minutes of his time on the phone to help me understand the things I should be looking for in a mattress. He took the time to listen to and respond to my concerns. When I came in, both reps were extremely helpful and not at all pushy. They are both very down to earth. In the end, we got an outstanding deal on a mattress, adjustable base, mattress cover, delivery, and 10 year warranty on both items. We are already repeat customers of Mattress Firm, and will definitely be back with customer service like this.

Amazing experience with Howard here!!! He listened to everything I wanted and was extremely professional and patient! Love this company! Come here for your mattress needs! I wont do business elsewhere!

Customer service was fantastic. Offered some great deals and GREAT savings. Thank you!

Dustin and Jordan were absolutely amazing and wonderfully helpful with our mattress purchase. I totally recommend you go see these guys if you need a mattress.... or anything else bed related!!

My experiences were excellent! I went to the store multiple times to test the beds, compare notes and prices with other locations and bought here. I really appreciate working with Jason. No pressure, but totally wanted the customer to have time and test the mattresses. I ask a lot of questions, and if he didnt immediately know the answer, he researched and got it for me. I really appreciated too that they were very aware of all the customers in the store. Not one was ignored, but immediately acknowledged when they entered. Working with Jason was an excellent experience. Highly recommend!!

I had an amazing experience here. My partner and I desperately needed a new mattress to help with our chronic pain issues and blood flow, and Jourdain (spelling?) Was super friendly, and didnt pressure us into financing or spending a ton of money on upgrades we didnt need. He also did a fantastic job of price matching prices we saw online. I will absolutely refer my friends and family to Mattress firm.

Jalen was fantastic! He allowed us to take our time trying out various beds until we found the one we wanted most. We asked lots of questions and Jalen provided a ton of valuable information that helped us to settle on the perfect mattress for us. I would recommend Mattress Firm and their associate Jalen Boyd to anyone.

Very good experience. Sales person was very knowledgeable and not the least bit pushy.Michael White

Great place to buy a mattress. Store associates were very helpful

Jason was helpful and courteous. Very positive experience.

Robert Campbell was very informative and helpful. It was a pleasure working with him. He is one of the reasons why we continue to return over and over again.

Quick and easy process ordering my mattress from the store via phone. Ron was very helpful with the ordering process and I look forward to receiving my mattress and getting a good nights rest again!

Jason was very helpful and patient with us as we shopping for our mattress. Thanks Jason!Update: I wanted to write a second review because I purchased a second mattress from Jason. I literally cross my fingers before I walk into the store hoping he will be there. He is very polite, knowledgeable and really took the time to help me find the right mattress. Highly recommended!

Very friendly staff. They were very knowledgeable about the product and helped me find just the right thing for me.

Jason is outstanding! Great customer service, very helpful and friendly.

I walked in..bought a Purple Mattress just to try something new..40 minutes later,I was done..Jalen New I wasnt too be jerked around..my new bed will be delivered Friday..Thanks MGR Halen and Mattress Firm!!!

Great experience! Jason gave me plenty of options matching what I was looking for and a great deal

Helpful staff from the moment we walked in the door. It was an easy going atmosphere and not at all pushy. The associate really took the time to make sure my needs and my husbands needs were met. Leaving happy thanks to Jason. It was a great experience getting a new mattress, and all our questions were answered.

My wife and I thoroughly enjoyed the process of shopping for a mattress at Mattress Firm. Our salesman, Jourdan, was extremely knowledgeable and helpful and ... no pressure. After an hour-and-a-half we made a decision to purchase a mattress that had not even been on our radar. We are looking forward to delivery ;-) Very good sales staff.

Great Experience! Mr. Jalen Boyd answered all our questions and provided us several options to chose from before we made our purchase.

I purchased a mattress from Mattress Firm yesterday at 3:30pm. It arrived today at 8:30am. I went to MF because I tried to purchase a mattress online and they gave me the run around for 3 months. I received a refund for the mattress but only after 3 months of dealing with horrible customer service. After this negative experience and getting a mattress in less than 24 hours on top of a free adjustable bed frame I am extremely happy with MF.

What a great experience! We had gone to sleep number because we had a sleep number for 12 years, but the customer service wasn’t the best and the mattresses weren’t that comfortable. We walked into mattress firm and we were pleasantly surprised by how friendly the service was and how comfortable the selection of mattresses were. They had no problem letting us bounce from one mattress tot he next until we were absolutely sure we were comfortable. We found the mattress we loved and it was easy to fill everything out and purchase it. Thank you mattress firm!

Dustin was great with helping us pick out two mattresses and several accessories. He listened and gave us some great deals. This was our first time shopping and trying out mattresses and this is a great place to shop. Great sales person! Got us everything we need for great cost.

Mike and Jourdan were knowledgeable, friendly, and got us a great deal on our last 2 mattresses. Highly recommended!

We had such a wonderful experience with Dustin at Mattress Firm Chapels Hills West! He took the time to explore all different types of mattresses and frames and price points. He also worked different sales to get us the best deal possible. Highly recommend this store!

Jourdan was extremely helpful and knowledgeable. He was not overly pushy and was a pleasure to speak with.

Dustin was extremely knowledgeable, helpful & kind with all the things I had questions on! I came in knowing 50% of what I wanted/needed & he filled in the rest without any pressure. My husband & I are so excited to get our new mattress & adjustable bases set up TOMORROW. Fastest delivery I’ve ever received. If you need a mattress, pillow, bases, education on any of the above, Dustin with Mattress Firm is your guy!

I was able to take my time and try out each bed. Very friendly and courteous. Last bed I bought there was over 12 years ago, went back because they stand behind their warranties.

I really wish that I could post a great review. My parents recently bought from this location and only had good things to say, so they naturally referred us here. My fiance and I are looking to purchase a new bed as I am in desperate need of one.When we went into the location, Mike greeted us and was very helpful in setting us in the right direction. However, there was another couple there that he was chatting with and helping check out and it took them over 30 minutes to finalize and pay for their bed. We already knew which bed we wanted to purchase, but as they were finishing up, another couple came in and Mike immediately began working with them on a return instead of coming and working with us (Who had already been waiting well before that other couple arrived). This took another 30 minutes of his time.By this point, we had been waiting over an hour for a decision that really only took us 15 minutes. We ended up leaving because we had another appointment and didnt imagine it would take so long. When you have such a busy schedule, its sad to not have your time valued. The associate lost out as we were prepared to buy a bed, and we lost out because we have to deal with the one we still havent been able to replace. Customer service was nice, but maybe to a fault for people who are waiting.

Awesome experience - Dustin was extremely helpful, and much more focused on getting me the right mattress than selling me his top-dollar option. Walked away with a mattress that I love, with the assurance that if I don’t like it 120 days, I can get my money back with no stress. Would absolutely shop here again.

I had bought a purple bed at another store and it wasnt working out. they couldnt get me a replacement mattress I wanted for 3 weeks. Jason was able to get me the mattress I wanted within 3 days. Even called the delivery center and was able to get the delivery moved up 1 day. Great customer service when you are not sleeping.

Super easy to get the mattress we needed. Helpful and knowledgeable salesman.

Howard was more than amazing! Costumer service was out of this world! He was extremely patient and fair with our search for the perfect mattress. Not once did I feel like I was dealing with a sales representative. He ended up giving me and my spouse an outstanding deal on a mattress we love! I recommend anyone looking for a mattress to come down and meet with Howard!!! Thanks again Howard!

Jason is an outstanding mattress firm agent. He helped me quickly and was very friendly. I will Do more business with this guy and recommend him if you are thinking of purchasing at mattress firm

Jason was fantastic with helping me choose the right bed and frame and accessories. I never felt pressured to buy anything. My new bed its being delivered tomorrow and I cannot wait!

Was friendlily greatest as I walked in, Dustin was very helpful helping me find what I needed. Decent selection for what I’m looking for and prices to compare. Took a trip around town and ended up back here. Will most likely return for my future sleep needs.

Was happy about buying our purple mattress .3 and ended up buying adjustable base as well because we liked the one when testing the purple matress out but when we got it installed and slept on it for the night is was bad very painful and not comfortable so i called to see if they took returns on adjustable base, sadly not so i wasted a good 700 800 dollars on something i will most likely throw away to go back to the ikea slats.

Dustin was fantastic and very helpful. Very informative and not pushy at all. We ended up getting more than we wanted at a great price. Dustin is a superhero!

Jalen Boyd gave us outstanding customer service. He was very knowledgeable of all the mattresses and gave us plenty of time to sample each mattress. Best of all we were able to take advantage of a sale promotion.

Jason was very helpful and informative. No pressure. Huge variety of mattresses to choose from. We got what we needed the same day and delivery was setup for less than a week later.

Jalen was so helpful and accommodating to my husband and me. He made our long distance purchase go smoothly and easily. Thank you, Jalen!!

The two gentlemen working at mattress firm helped my pregnant wife and I find an affordable and quality mattress. Thank you for the great service and help!

Customer service is exceptional! First rate. Would highly recommend!

I purchased 2 beds yesterday from the salesman named Mike and he was an absolute amazing help to find the exact beds I needed. His knowledge of his trade is amazing. I would recommend to anyone looking for a new bed to stop in and get their hair blown back.

Just had the best experience I have ever had buying a mattress. Howard was nice and very knowledgeable. He wasn’t pushy he let us look around and try our beds. He was very respectful and he defiantly gave us what we wanted and under a price range. I defiantly recommend you come here. He will take care of you

Jason was fantastic with helping us with all of our questions. He helped pick a wonderful and comfortable bed and adjustable base! I would recommend all my friends and family to go and get a mattress from him!

Thanks to Jason and the rest of the team for the great service! We love our new mattress!

Jason was great and helped us choose the best mattress to fit our needs and budget. Cant wait to get our new bed with adjustable base. People you spend a third of your life sleeping so get something great. Totally worth it.

My wife and I realized it was high time wed get a new mattress. Upon going to Mattress Firm, we were greeted by Jason, whose customer service was exemplary. Why, he let us sample just about everything in the store (twice). We didnt know we wanted a bed that raises the head and feet but thats we got. My wife and our very happy to have the best mattress weve had in 30 years.Dr. Nathaniel G.

Wilbert was very knowledgeable and patient with us in choosing the perfect mattress. He stood after hours to accommodate my work schedule and had a great attitude.

Excellent service and great place on a quality product!

Dustin was beyond helpful. He was honest and a wonderful multitasker by making all his customers feel important. He helped me make the right choice for me and didn’t pressure me one way or another. Thanks Dustin! I appreciate your help and am looking forward to some restful nights!

We were very delighted with our experience at Mattress Firm. Jason was a great help! He was very informative & he helped us find the perfect bed. Our bed was 20 years old & needed to be replaced. Jason took a lot of time with us & let us try as many beds as we wanted to find the right one!!!! I highly recommend Mattress Firm to anyone needing a new bed!!!!

Jason F. did a great job explaining our bed options.Very informative & attentive to our questions and provided good answers.Recommend Jason if you’re in the market for a bed.Good job.Thank you Mattress Firm.

I went in after moving from TX to find out I was missing a piece of the bed frame. I went there stressed and the guy was incredible. He was working by himself and still got me a frame in such a timely manner!

My wife and I needed a new bed, we put one Google search in for a mattress last week and been bombarded with bed in a box ads since. We didnt know what a memory foam mattress would feel like, so we went in store to get a feel for it. Michael helped guide us to a great mattress and made us feel extremely comfortable; both in our new mattress and in shopping for one. Once we were deciding on two, we tried them back and forth for at least 10 minutes with no pressure from him. We finally decided to get the mattress and for 0% for 72 months, there was little reason not to. Best salesman experience Ive ever had. Thank you Michael.

Highly recommend! They have a great selection and their prices were the best we found :) We are very happy with our purchase, great customer service too!!

Top notch customer service! We worked with Mike Marlow and were able to take our time, ask all the questions we had, try numerous options, etc. Once we settled on our mattress, the buying process was quick and easy. They have great warranty options as well. For our sale, the new bed will be delivered within 48 hours and the old will be removed by Matterss Firm at the same time. One stop shopping! New bed, sheets, pillows and mattress protectors. We will be feeling like new people soon!

Jason was amazing! He helped me out with a difficult situation and took much of his own time to make sure I was happy. Go to this store and ask for Jason!

Jason is amazing! Head into mattress Firm NOW!We experienced amazing service and personalized care in shopping for a mattress AND luxury adjustable base! Our mattress is 16 years old and never knew adjustable bases existed!!! This is going to improve our health and lifestyle! Thank you!!

Michael Marlow was absolutely incredible. I’m on a budget and expressed to Michael what I wanted and he truly went above and beyond to get me a quality mattress at a price I could afford. He also explained in detail what additional items I may need that I didn’t even know about. He made me feel comfortable and at ease with the process as mattress shopping was all new to me. I would unequivocally recommend Mattress Firm to any and all friends or family in the market for a mattress..! A delightful experience!

Dan made what I expected to be an incredible hassle into a pleasant experience. He quickly identified my priorities, showed me mattresses that met those criteria, and never pressured me to buy more than what I needed. He carefully explained the details of the sale, the 120-night guarantee and the warranty and scheduled a prompt delivery. Great service!

Came here today and Jason helped us out so much and made it super easy to come and purchase the best bed, pillows and frame I’ve ever had and answered every questions we had. Super Awesome dude !

Dustin was very helpful with helping my husband and I pick out a new mattress. We came in the store knowing what possible brand of mattress we wanted, but Dustin helped us narrow down what kind of comfort we wanted and what good discounts/deals we could get.

Dustin was very informative and helped us find the right mattress that will fit both of our needs. Did not pressure us into any one type of mattress because of price. Highly recommend this store.

Howard was AMAZING! He helped us out with our limited wedding/just out of college budget and created a welcoming, kind, understanding atmosphere for us! He worked with what we needed with ease and made sure we were completely satisfied and happy with our purchase. He also helped us with a delivery date farther away than usual that was easiest for us. Howard is FANTASTIC! Definitely will recommend this store to anyone looking or considering a mattress!

Dustin was amazing! He helped us find a perfect mattress for us for a great deal. Highly recommend coming to this location, especially when there are sales going on!

Howard hooked us up with a great deal on a new bed for our new house! Got extra discounts for being repeat customers and military. We spent probably a good two hours laying on different beds and mulling over the decision, and Howard helped guide us through the process of picking what worked best for us. Highly recommend, thanks!