Very poor service..was able to drive vec theur let them work on it an had to get a tow truck to bring home...car is worst now then ur was b4.
They are wonderful! They helped me get my Dodge Journey up and running!! Very helpful and patient with my many questions. Recommend them highly!!
I am beyond baffled by the lack of professionalism and customer service at the Service Department. We were given a loaner per our warranty coverage for our repairs. The first loaner we were given was incorrect and a mix up with another customer. Our belongings and child were loaded in the vehicle ready to go until we heard the staff explain to the other customer that was her vehicle. There was no communication TO US from the staff over this issue. The staff continuously walked away from the service desk without explaining their reasoning until after several minutes another vehicle was brought up for us. After AGAIN loading our child and our belongings into this second vehicle we noticed the vehicle was absolutely DISGUSTING on the inside. When we made it known and questioned why we were given an unclean vehicle we were told they didn’t have time clean it and no other vehicles were available at the time. The ONLY option we were given was to bring it back and be without a vehicle during the time of our repairs. In no way was the staff professional in making their customers happy. We will never bring a vehicle back here for services or buy a vehicle here.
Curt, the service representative is the best in the service department. He constantly kept me informed of the status of my vehicle. Was ready to listen when I asked for help. He waited until I finished talking before he responded. A very good listener! Hes my service representative of the month.
I have mixed feelings. This last visit was very good. Everything was fixed right... the first time.. under warranty... without needing to argue with them. They were even friendly.I am grateful for that.Many previous visits, I have not had success:Work not completed Work not completed properly. Having to press my point with the representative or the manager or technician.
Nice people very helpful
Always a great experience with the friendly professional people at Perkins.
Ive brought my jeep to Perkins 2 or 3 times so far and Ive always enjoyed the experience here. When I 1st brought my keep here I was meant by Julian and and since then Ive always asked for him, hes been straight forward with me and his advice has been spot on. Ive come.to trust
Great service and repair. Julian was the service person I dealt with, he was polite and was able to get me my car back soon.
Excellent service. Had to wait a few days and leave my vehicle because parts had to be ordered. Was kept informed and happy to say problems with vehicle were solved and repaired.
Friendly service.
I pulled in with a very low tire that would actually shredded. At no charge and being a walk-in they were able to put the donut on for me. I am disabled and I couldnt put the donut on myself but they were very helpful and kind.
Always receive professional service from friendly and dedicated staff.
Great staff
Excellent service. I definitely recommend Perkins!
Good service