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McCloskey All Makes Service Center
6710 N Academy Blvd, Colorado Springs, CO 80918, United States
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McCloskey All Makes Service Center
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Mi
Review №1

My husband and I worked all day with David B. David was extremely professional and knowledgeable about many different vehicles that they had on several lots. He worked diligently for hours calculating different scenarios that might work for our particular situation checking with managers and finance personnel. He was absolutely amazing. Everyone pulled together to make our experience a fair and pleasant one, keeping us in the loop of changes and options. We truly appreciated David & each individual on the team and will come back when it’s time for a new vehicle. Thank you DAVID, Manny, Jessica & the gang. We appreciate you! Michael & Michael Travis

Ro
Review №2

Got the recall done on my wife’s Suzuki in just 40 minutes.we were in out and on our way very quickly.

Jo
Review №3

This place is over priced! They make you an offer of Ill give you 4,000 for your trade in. The thing is the price they ask for is that much more of other places. The sales man had the nerve to say I dont make a commission on this sale. What a liar, I know better. My mom worked at car dealerships all her life. I went to work with her. She did the books. With 10,000 down they wanted 775. A month. Youre kidding me. We found a much better deal. Want lied to in Denver.

Mi
Review №4

Always amazing work done here! John is an amazing mechanic does solid work, and hell explain whats needed on your car or truck. Hes great!

Re
Review №5

The best never going anywhere else. Customer service is the BEST. The team here is welcoming and helpful.

De
Review №6

I cannot give a negative star rating or I would. My 2017 Dodge Journey, purchased on April 29, 2021, is in the for its 9th attempt at a repair for the same issue it has had since it was discovered on April 30, 2021. Management has changed twice, Ive been lied to about my warranty, the managers, both old and new tell me there is nothing they can do, and that I have to fix it before I can TRADE IT IN. -10 stars. The front desk people and the mechanics at the service center are friendly, and are trying hard. Everyone above them are liars, arrogant and let that National Quality Dealer of the Year go to their heads. I came here because of their reputation and got burned harder than any other customer service experience I have ever had anywhere. Contract papers are missing, I was given no choice about the extended warranty, and the morning after I purchased it, I popped the seat storage open to discover a used dirty spoon, a persons set of glasses, napkins, crumbs and paperwork. A dirty used spoon in a pandemic, might I add. Its been through a bumper to bumper inspection not once, not twice, but 6 times now and I continue to have problems with it. Nearly the entire suspension system has been replaced, according to the sales manager it sounds like a misdiagnosis. I was told the noise I was experiencing was the transmission and it had to get worse or the warranty would not cover it. Ive been forced to drive a ticking time bomb as I have had to do cross-state commuting every weekend due to my mother passing away in June (her illness is the reason I purchased the vehicle for frequent reliable transportation to the Western Slope). I will NOT be quiet about this experience. I have a violent shaking in the front end that developed the minute I left a different tire shop on Wednesday, August 18, 2021 that was pawned off as I got a bad tire by the service center. No one will accept accountability for the fact that they sold me a bad vehicle, and even argued with me about the Lemon Law. I have a service record on this vehicle that far exceeds any record should on a vehicle. I have taken 2 service managers on extended test drives for diagnosis at my own expense for time and gas. Its been test driven a total of 12 times without even an offer to replace the fuel theyve used. I understand that I purchased a used vehicle and that I took a certain level of risk with that purchase, but I will never again allow myself to be taken advantage of the way that this dealership has taken advantage of me. If you value your time, your SAFETY, and your money, DO NOT BUY A VEHICLE HERE.EDIT*** In response to the owners response here, my vehicle is currently sitting in the repair center AGAIN. This is trip number 14 and it has been there since Tuesday, September 28, 2021 which it is now waiting on an inspector. I have attempted to reach the owner several times and this is the first time that Ive seen a reply to anything. I implore you to go down to your Service Center and pull the service records on this. I have all notes and all print outs for the work done to date, as well as call records, text messages and pictures of everything I have stated. I would not openly lie, and I have picked up the phone and called this business well over 20 times. The most recent fiasco was taking it in for another diagnostic over 2 weeks ago and waiting 6 days for a call back on the next step for parts or further diagnosis.

Da
Review №7

Always great service. They dont try to sell you things you dont need

Ju
Review №8

Went looking for a 4wheel drive, had the privilege to meet Nazzi she was wonderful, & helpful. Unfortunately we only found a 2wheel drive. Awesome truck just not what we needed. They went above and beyond to help us and we so appreciate them, and will be back when we are looking again. Love the helpfulness they showed us. Nazzi is your woman to go to!!! 5 STARS or more for her. ❤

Mi
Review №9

The best place to go to get a new car... Nazarena Coplay was very professional and friendly and great to work with.. The team worked hard a did a good job. Great place all around

Ma
Review №10

Greg and his crew at McCloskey are incredibly professional and trustworthy, and they excel at the services they perform. I highly recommend service from McCloskey.

Ke
Review №11

Andrew, the tech, was very helpful. From helping the front desk on a busy day to making sure my car passed safety inspection/oil change. He was very good at communication and everyone had a great attitude.

Bi
Review №12

The people I spoke with were very helpful with my issue. It was the people they were talking with outside the office that created an issue. Locals were great.

Jo
Review №13

I am very pleased with the service provided. My problem is the LACK of face covering in the service dept. I have been here for an hour and only one person has worn anything covering. Greg. Thank you. I have seen 7 or 8 people plus a customer and service person in the bay none of which had on a mask. If we are going to get back to some normalcy everyone needs to participate.....Thank you for your response, unfortunately the people not wearing a mask were not the customers. As stated above Greg was the only employee who was wearing a mask.

De
Review №14

Nice and helpful. But its still a car dealership

St
Review №15

Great service, super helpful and kind staff!

th
Review №16

I bought a used vehicle from them. my power mirror didnt fold,so sales guy said if you buy our extended warranty, wait 30 days then come back to our service center we will file a claim to get the mirror fixed.guess what, THEY DENIED MY CLAIM !!!! $2,200 warranty i bought for nothing!!!!dont bother reporting with BBB. its not for the consumer. if you have a complaint go directly to auto dealers association of colorado..DONT BUY EXTENDED WARRANTY from them . its a rip-off !! they lie to the customer!! every claim that you file will be under wear & tear which is not covered in any warranty scam that mccloskey sells.save your money !!! DONT BUY WARRANTY

Ne
Review №17

Took my 2019 Grand Cherokee in unannounced to get a quote for the tailgate centre break light. I had previously been quoted $1100 by the Faircy Boys Dealership. My service advisor was Alex who is extremely professional and knowledgable. He offered to get it looked at there and then in order to obtain a quote. When the tech bought the car back out of the shop I noticed the rear brake light was now seated correctly. This was about to get awkward as I had no form of payment and though I was just getting a quote. Alex explained to me that the amount of time they spent on the vehicle it wasnt worth charging me, they simply re-seated the break light in its fixing.If you want honest opinions and a fair price Alex is the man to see, he has definitely earned my recommendation and repeat business.

Sh
Review №18

It’s a busy place no doubt. But we made an appointment to work around that. Staff has been friendly. Greg is very pleasant to deal with all around and they make sure to keep me informed as to pricing and timing.

Tr
Review №19

Alright staff. Blows smoke like a lot of car salesman

Lo
Review №20

Ray Carlson treated us very well ha]y with the service

Ha
Review №21

Amazing experience! Great people! Excellent customer service! The got me taken care of from the moment I stepped through the door to the moment I walked out! A special thanks to Brandon Bohl for great customer service and keeping me updated on my repair! Thank you all!

Pe
Review №22

Quick and reliable and always courteous!

Cy
Review №23

My car has been in the show TO BE WORKED ON sense the beginning of March 2020. I have not been communicated with at any step of the way. I have not had my vehicle for over a month when all it needed was a new brake line. Then a mechanic by the name of brandon apparently broke my shifter on my Mercedes r500. The tow truck driver informed me of this. The top man at McCloskeys then tried to say it came in like that. No it did not. By the end they told me I would only pay for parts. Thats nice until you think that they claimed the parts were coming from Mercedes and it was taking long because Mercedes sends people with more money parts first. Once they got the parts they told me given the broken shifter they couldnt get it to move. Then stating I had breaks that worked even though thats not true, hence the tow. Before the quarantine they told me that the only mechanic able to do the job hadnt been showing up, buying them time I suppose. They had also told me they were going to try to stay open at essential employees. Come to find out at when i had to call, they shut down for quarantine. Then 2 days ago i received a call from one of them stating they were planning on sending my parts back because they didnt know what to do with them. My car was there this hole time sitting out back. I told him i want it fixed please do it. I was also informed it would be done by the man i spoke with during the quarantine. The guy on the phone asked when i could get my car in to work on it.... IT IS STILL THERE, WHAT DOES HE MEAN? I was then told that he would figure it out and let me know what was going on. After about 15 minutes I called back deciding to bring it somewhere else i was told i couldnt just pay for the parts and take it to another place. When i went in 2 days ago after the call i was told the mechanic was having a hard time draining my break line, which had no fluid because it was broke. No duh, the line was broke, no fluid means no drain. At this point i just ask when it will be done and i am assured it will be done by the next day. I request a call about it when they know and am assured i will get one. Next day rolls around and I wait for an update. No update. I call the shop to ask when they think it will be done and am told the mechanic is out to lunch at 2:30pm.... Then am told I will be called back later that same day. 5:50 rolls around and i call back to no answer. I leave a message explaining my upset about this and that i will be needing a call back today or we will have bigger issues. It is now 2:36 pm the following day of when it was supposed to be done with no call. I have been treated so poorly that normally I do not review places at all even if im bothered, that this place has officially detained my car unlawfully and will be hearing from me later, I will probably head in and hear another excuse as to why their mechanics arent done. I was very patient and understanding but this is unbelievable. I get things happen but it is now MAY FIRST and i have not been consulted or informed in any way. Be careful and dont cut them slack. They will walk all over you if you do.

Al
Review №24

I thought this shop was the best one in town but unfortunately they showed me the opposite by telling me to get a totally new car because my engine was going out. It sounded fishy to me because I thought I just needed a head gasket fixed. I took it to another shop and not only did they tell me I didn’t need a new car they told me I needed a new head gasket which is exactly what I thought I needed and that they would replace it for $200. The owner of the shop stayed late so I could have my vehicle for the weekend. My business will go to an honest family owned shop who is affordable and I would recommend the same shop, EXO Auto to anybody else.

Th
Review №25

Prices are a little high on there cars but they will make sure u get a decent interest rate

Le
Review №26

Great service and great people.

To
Review №27

Brandon Boltic did a fantastic job! He and the whole staff always go above and beyond! I’ve never had an issue with them.

St
Review №28

Awesome job repairing my suburban, in and out same day and a lot less than quoted at other near by locations,

ar
Review №29

Very poor customer service, and false information.

Ma
Review №30

Greg and Drew are the best, always right the first time.

Ti
Review №31

Cody was amazing and helped me find the perfect car for me!

Information
3 Photos
31 Comments
3.5 Rating
  • Address:6710 N Academy Blvd, Colorado Springs, CO 80918, United States
  • Site:http://allmakesservice.com/
  • Phone:+1 719-685-7010
Categories
  • Auto tune up service
  • Auto repair shop
  • Mechanic
Working hours
  • Monday:Closed
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–4PM
Highlights
  • Veteran-Led:Yes
  • Women-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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