Im pleased with Aspen Auto Clinics timely and knowledgeable service. Great communications. The only improvement (comparing other auto service businesses) would be for my vehicle to be vacuumed, interior detailed, and washed with each service.

The day after I pick up my car from a $1,000 rear brake job, my power steering starts going out. Which turned into another expensive $800 job to replace power steering pressure line. I am not sure if it was foul play to get another job, but I am sure I have been overcharged on labor and parts for the last three years. Partly my fault for not moving mechanics sooner...expensive lesson.

I would give this place zero stars if I could. Seems like a very clean an honest place at the beginning but these people are sharks and will hustle you for your last dollar if you let them. I went in to fix an oil leak on my truck that was coming from the oil pan gasket and I was told that there was also a leak coming from the rear main seal. I was expecting the job total to be under $2000. However Aspen Auto clinic quoted me at $3500 for the job total ($1000 for the oil pan gasket and $2500 for the rear main seal)Knowing how ridiculous this price was they tried to continue to sell me this horrible service I decided to leave and look for other options in the area and came across Christian Brothers Automotive on Interquest (not too far away) and was able to get great quality service for 1500 dollars cheaper. $500 for the oil pan gasket and $1500 for the rear main seal. Long story short do not come to Aspen auto clinic unless you are ready to extremely overpay for service on your car.

This was my first time at Aspen Auto Clinic and I have to say, I am very satisfied with the service I received! By some miracle, I called when they opened and they got me in within the hour. It was already a rough previous night/morning due to my truck issues (which would stress out anyone). I didn’t know how exactly I was going to get to work, so they ordered a Lyft for me and put it on their account. I was more than grateful for the help!During the day, I was being updated though a link to see my truck’s progress, plus text messages that walked me through everything! They even had an “approve or deny” check box for anything that needed to be purchased as they went which I was appreciative for since this prevented me from being blindsided with fees like other car shops I had previously been to. By the end of my shift, I called Steve to see when I should be expecting to get my truck back so I could plan rides throughout the week if need be, and to my surprise he said that they were test driving it and before I knew it, it was ready to be picked up! I was shocked that it was done the same day! The price was even decent and I was relieved to see that this wasn’t going to break the bank!My whole experience had been nothing but wonderful and I’m so thankful that I found this business! Their reviews were already great, but to experience it first hand was even better!Thank you to Steve, and the people at the front desk that helped me out (I’m so sorry I didn’t catch your names), I appreciate you guys more than you know! This will definitely be my go to shop from here on out!10/10- definitely recommend!

Good people but I just make deliveries to this shop

Great company! Rich and Steve were incredibly helpful, informative, and professional. After traveling cross country, my 2012 Chrysler Town and Country overheated damaging hoses, the thermostat, and other engine components. There was also the possibility of a crack in the 3.6-liter Pentastar engine block. I was given a thorough diagnosis of the issues and cost and repair options. I was able to make an educated decision on how to proceed based on the information I was provided. If I ever have any car issues in the future, I will definitely return to Aspen Auto Clinic.Thank you Rich and Steve.

I was in town on a family vacation and had an issue with my AC. I dropped the truck off on a Sunday night, and got a call early Monday morning. Aspen was able to get my issue figured out and fixed by the end of the day. The service advisor even came out to show me what the issue was, so Id be able to understand it visually. It was a great experience!

Aspen really cares about their clients and making sure their car is safe and reliable. They were kind and went above and beyond with awesome customer service.

I love Aspen Auto! I service all my vehicles there. Their prices are fair and the service and quality is amazing. I love how well they communicate with you from sharing inspection results and quotes via text to letting you know when your vehicle is ready. They get you to and from your home on their dime. They are punctual and flexible. Highly recommend this place!

Steve was amazing. This was my first time at aspen auto clinic. Steve took the time to walk me through everything, he did a full inspection of my daughter car and explained everything. The price was really fair and the information he gave me really helped. I will definitely be bringing my cars back to Steve. It’s so nice to finally find a place that I can trust.

I started going to Aspen Auto Clinic on Tutt several years ago and continued to use Aspen Auto Clinic on Jet Stream when we moved further North. Everyone is always so nice and knowledgeable. I have never felt like I am being swindled. They seem to genuinely care about their customers. I would highly recommend checking them out for your car needs!

Very professional front counter staff. Excellent service/repair at very fair and competitive prices.

I moved out to Colorado Springs a few years ago and Aspen Auto Clinic has been the first shop I really trust. They are always super helpful and do their best to make sure you’re satisfied. Steve at the front desk was very helpful and even reached out to my warranty company and was able to get things covered by my warranty company that normally aren’t. Aspen Auto by far has the best customer service I have ever experienced. I would 10/10 recommend using this shop, especially the location on jet stream.

The team at Aspen Auto does a great job every time I need to take in my 21 year old Suburban. They treat me well and are straight shooters when it comes to repairs. They are great at getting the job done quickly and professionally. Would recommend to friends and family.

Three things really stand out to me. My son left my BMW keys on top of his car. They fell off two blocks from his house. A tow truck driver found the keys and returned them to Aspen after noticing the locality card. Aspen immediately called me.The second item is my 2013 BMW X-5 and oil leaks. To help with budgeting Aspen worked a plan out to fix the three leaking gaskets one at a time. I haven’t seen a drop of oil on my garage floor since the last gasket was replaced.The third involved my 1997 Volvo wagon which had a right wiper that stopped working. Byron, a BMW and Volvo expert, knew what was probably going on and walked out to the car with a socket wrench and fixed the problem on the spot

After a bad experience elsewhere, I am so happy to have found this shop! Rebecca was friendly, communicated well, and took great care of me from the front desk and Rich was respectful, detailed, let me in on his thought process, and made sure every issue (and there were multiple) was addressed in a way I understood. They were all professional, efficient, and friendly. I felt like I was in good hands and will definitely be back!

They did a very thorough job in a professional and timely manner!!!

Rich was awesome and patient with all my questions regarding repairs. He even got clarification from the tech just to make sure he was explaining everything thoroughly. Awesome customer service!!!!

Great service, delivered when said & down to earth peopleReasonable prices

We used Aspen for our hybrid vehicle. They are knowledgeable, have great communication throughout and really worked above and beyond to assist us with a delicate situation.

Great service, pretty quick work, they bought me a Lyft to get home. Really, I couldnt ask for better. Id recommend this place to anyone who needs auto maintenance done.

Front desk forks very informative with a vast range of knowledge. Their professionalism is outstanding and I would recommend them to my family members and friends. Trustworthy, honest staff. I was having an issue with my transmission and one of the front desk TECs spent time telling me later that he was able to do the research on the particular type of transmission that I have. His findings advised that a high-end transmission fluid would cure the the problem and recommended that I only use a particular grade oil to service my transmission. I requested the service be done immediately. So the Tech ordered the special custom transmission oil on Friday late afternoon and had it delivered to his residence over the weekend. This was so I could get the transmission oil change on Monday morning at my last minute request. Thank you for your service and going the extra steps to get me back on the road with confidence. This issue was corrected. Excellent customer service.

I took my Honda Pilot in for an oil change and the Road Trip Special to the Jet Stream location. Their mechanics there thoroughly checked over every inch of my car and found several critical issues that needed addressing right away. I was impressed with the photos they took of each issue and how clearly they explained what was wrong. The whole team was so professional and really took care of me and my car. It runs so much better now! I would highly recommend Aspen Auto to anyone needing car repairs or just a general tune up!

The folks here are amazing. They are both technically competent and caring. I bring all my cars here and have never taken advantage of for unneeded repairs. They’ve also accommodated emergencies with amazing speed.

Customer service focus is lacking and has become insincere. I won’t be going back. I’ve used Aspen Auto Clinic for around 10 years with various vehicles and a variety of repairs. Over the last couple of years the customer service culture has decreased and isn’t up to par. I inquired about getting a 5 pack oil change in my last visit (like I have invested in for many years) and the manager on site at Jet Stream gave me various fluffy reasons why those are only available for VIP customer now...and the 3 packs are only for purchase online. Be that what it may, the way in which he and the associate explained this to me as a long time customer was rude and obnoxious. After investing thousands in this local business, I have no more time, patience, or dollars for this type of attitude and customer service.

Steve and his team at Aspen Auto Clinic did not disappoint at all. I hit curb while driving in the snow and did some pretty serious damage to my wheels and rear axle. I was able to get in immediately to have them check out my vehicle. Steve gave me a call once they had a diagnosis on my vehicle and gave it to me straight. We worked with my insurance (USAA) and were able to get everything fixed within two weeks to get me back in my vehicle. I really appreciated how well Steve and his team communicated because I called multiple times to get updates and they made sure my car was in good hands. I have a 2018 Jeep Wrangler JL.

Excellent service and quality work. I have several vehicles that we take to Aspen and they always tell me if there is an issue that is needed to be fixed or if it can wait. They are upfront about pricing even send photos of what might be wrong.

Great service and great people always courteous, honest and professional. Many thanks for the many years of great service to Rich and Byron.

Scheduling my service was fine though they called to reschedule since I was going to wait for my auto service. They told me on the phone that it may take 1.5 - 2.0 hours. It took over 2 hours and then they seemed more interested in getting me to agree to more work/dollars than being happy to provide the service for which I took my car in for. While I understand that they are trying to bring other necessary services to my attention, too much efforts to sell me other services is a turn off and just further extended my waiting time.

Simply the best in town so far in my experience! Ive been to several other shops in Colorado Springs and Denver since 2001 and was totally impressed by the caliber of services provided at Aspen in comparison to the others. Every staff member I dealt with there went above and beyond with great customer service. The service advisor Nate is top notch and accommodated getting my car in and completed sooner than I had expected. Prices seemed very reasonable in comparison to other shop visits Ive had in town, but Aspens work warranty is better at 3 years. I met with Byron the BMW specialist who worked on my car. I was really impressed by his expert knowledge of the vehicle and the solutions he provided to get the car up and running. No question ever went unanswered and there were never any hidden fees when i picked up the car after the work was completed. My car is the BMW 530.

Great Customer Service. Straight forward on what repairs need to be done and at what cost. We had an engine light on and expected the worst for repairs. With the experience it was determined the spark plugs needed to be tightened. Apparently where we had them replaced did not torque them properly. What we expected to be a $$$$$$ item was a minimal cost. I some how suspect if we took it somewhere else we would have been raked over the coals. Great job!!! I know we will be back!!!

Clean shop, good customer service, but they definitely over charge for their work. They quoted me $8000 dollars for a 2007 volvo V70 transmission. This quote was $2000 more than dealer quoted and dealer gave lifetime warranty. They also quoted me $1000 each for each control arm, which is $100 for OEM. I understand they have to up sell, but this is highway robbery.

I always come here for my auto repairs and oil changes. If you want a quick 15 minutes oil change, this is not the place for you. If you want top quality and processional work with very knowledgeable technicians, this is the place.I have an Audi Q7, and they take good care of it?

The customer service here is great, and more importantly my car isnt a deathtrap anymore!

Fixed my diff leak.. Brakes plus couldnt do it.

The work performed on our three trucks, is always very good. Our trucks are kept running at a top level, for their age. Thank you, Brian & your work force, for your consciences service.

I had an amazing experience with Aspen Auto Clinic!! I am a nurse and I truly appreciate the generosity for the healthcare workers. They provided honest service with integrity and top notch care for my vehicle AND they picked up my vehicle and dropped it off. They provide excellent communication and professionalism!! I highly recommend Aspen Auto Clinic.

Highly recommend AAC - they are reasonable, fast, friendly, honest.

I just went there to check them out. They were friendly so I made an appointment for my car to try them out. Well see how they do.

This was my first time using Aspen Auto on Jet Stream. The whole process was very smooth from beginning to end. The text links with descriptions and photos were helpful to see what was needing repair. Nate was very helpful to explain what was needed, cost and any options that could also be considered. I will certainly be returning for my next needed maintenance!

All my experiences here has been great. We had a BIG problem with our SUV on our first visit which they had experienced before with this same model. Very happy with the prices, the repair and the routine maintenance ever since.

Service was prompt and professional. The parts invoice included a Crankshaft Sensor for $269, where AutoZone / OReilly sells theirs for $76 including a 2-year warranty on the part. Not sure if its worth this exorbitant mark-up on parts.

Steve made me a customer for life with phenomenal customer service! So thankful for the family at this establishment.

Aspen Auto is the best auto shop in Colorado Springs! I’ve owned a fleet of vehicles (3 sons!) over the years including Audi, BMW, Subaru, VW, Chevy, Ford, and Jeep and all have been expertly serviced by Byron! He is very talented and honest. David and Marcia are very prompt and professional and a pleasure to work with when your vehicle is down and you’re stressed 😩 they keep your informed and absolutely no pressure. So many more great people I’ve worked with I know I’m leaving someone out! Great company to have on your team to keep you safely in the road.

Overall Aspen Auto is very good. They have a great team there now and provide clarity in the work they do and the techs they have are honest.They keep me well informed on my commercial rigs to my personal ones. They take pictures to show me and prove they did the work as someone who knows the importance of preventative maintenance and service at a value it’s a great place to. As of 03-26-2019 they have improved with a new service coordinator and consistent techs that do great work. If your leaking for a cheap fix that won’t last this isn’t the place. They provide good pricing and good service with a great warranty on what they do.

First, Marcia is awesome as a service writer and working the front office. Straight shooter, responsive, and customer focused. Aspen should pay her more if thats what is takes to keep her. Same with the technician, Rich. Rich is a wrenching wizard. Gets it done right the first time, and ON TIME which is critical for me. This team has worked on two of my Jeeps. Not the cheapest shop in town, not even close. If you want cheap, call another shop. If you want quality and service, call Marcia and have Rich do the work. Kudos.

Love taking my cars there. They are always very helpful and never pushy. They are straight with you about what is going on and what they recommend. They habe even told me things I could hold off for for the time being but also what is urgent and needs taken care of now.

A truly hassle free experience. I unintentionally went to the wrong branch but they were extremely helpful and had no issue making arrangements to take my car on the spot. They gave me regular and thorough progress updates and never gave me the impression they wanted to swindle me.

Highest quality services Ive found in Colorado Springs with honest and fair pricing and great communication with customer as the work is being done. Absolutely first class service all around.

Best experience at an auto place EVER! Troy was great, and so helpful. He explained what was wrong - and more important... what WASNT wrong! - and I was fixed and in and out very efficiently. The waiting room is very comfortable (not freezing like a lot of them are!) and everyone there was just so nice.

Im satisfied with your work, but Im still struggling with the constant up sale and services. Im not sure I needed premium rotors on my Edge, or even needed new rotors to begin with. No apparent attempt to mic them and maybe turn them to make them smooth again. Answer given was no, that make them thinner and they overheat again. Jury still out!!

Very helpful and honest service.

While my husband handled a lot of the logistics with the car, I can speak to the high-quality service of the shop. I have been to a decent amount of car shops, and this one is by far the best one I have been to. Wish I found it sooner. The staff was great at communicating, friendly, thorough and extremely informative on what was going on. And bonus - they even offer a shuttle service to drop you off at home and pick you up if you need it.I do think its important to note though that we did go in knowing what was wrong with our car and even brought in our own part. My husband typically works on our cars, but he didnt have time for this repair. So, I cant speak too much to them having to solve an extremely difficult situation, but for what we needed, they were great, fast and communicative.Would definitely go back.

Ive taken three cars to these folks, and two were Saab (sob story)...but they didnt give up, and they didnt charge me unless they fixed the problem. Customer service is awesome, I worked w/ Diane last time I was in and was only there for an oil change...they threw in a free tire rotation and she took the time to explain where my lock nut key was (where she found it, and where I should keep it), and gave great advice on making sure it gets returned to me if I ever have my tires rotated somewhere else (you have to have the key to remove tires, and if it gets lost you are SOL). Ive worked with some good dealers as well, but Aspen treats people like people, not just customers.

I have used several Aspen Auto Clinics over the years depending on where I was living at the time. As a whole, I find them to be honest and helpful. My recent visits have been to the Jet Stream location for general maintenance. Steve provides great customer service and is a tremendous source of knowledge and information. He kept in touch with me via email, text, and phone. When they inspect your vehicle, they give you a diagram of what should be done immediately and what they recommend but can be done later. I found this to be really helpful. Steve even rated the suggested items for me so that I knew what to address first and what could wait until my next visit. And, of course, they always offer a ride if you need one. I am happy to have this Aspen Auto Clinic in my neighborhood!

Very nice people & service there. They went the extra mile! Thank you for the pictures of potential issues with our vehicle & sugestions of what to do. Thank you for the free oil change for first responders. Thank you for your prompt service & flexibility when I needed to move my appointment back a week.The Placek family

Kevin was super helpful and honest. He helped me to understand everything that was wrong with my car and gave great advice on what would be best for next steps.I really appreciated the honesty and integrity of this company.

Stephanie at the front desk is so nice and really cared about my car situation. No one likes car trouble and she made the experience very easy and efficient. They paid for my ride to work while my car was there.

Great job in servicing my car.

I am very satisfied with the service I received here. I have an older car which had recently started leaking oil pretty badly. Throughout the process of getting it fixed they were communicative and upfront with the cost of repairs. I felt the pricing was fair and quality of their work good (no more leak). I also had them do a maintenance inspection which they were running a special on. The inspection was very detailed with lots of pictures and notes.

My wife and I are long time customers of the Aspen Auto Clinic on Jet Stream near New Life Church in northern Colorado Springs. We keep coming back because of the repair honesty and care that we continue to receive concerning maintenance on any of our vehicles. We strongly recommend Aspen Auto Clinic to everyone without any reservations!

Rich, and all the folks at Aspen Auto Care on Jet Stream always clearly explain the work to be done and then complete it quickly and professionally. I will keep taking my truck to Aspen on Jet Stream.

Aspen gave great customer service and supported me through the process of trying to figure out what was happening with my car. The company was diligent and resolved the issues. I left confident in the safety of my vehicle.

The level of service that I have received at Aspen Auto Clinic has always been excellent. Since our first visit in 2013, Ive consistently been treated with courtesy and respect. The staff is friendly, professional and knowledgeable. Their honesty and integrity is something hard found in this industry. I have always felt confident that our vehicles are receiving the best service around. Thats why even though I have moved to Pueblo, I still choose to take my vehicles here. We especially love the staff at the Jet Stream location. Thank you so much for your hard work and dedication to making us happy and a valued customer.

Moved here in July 2018 and have had an incredible experience with these guys. I want to share a quick story: I had a bad flat and had my car towed to them late one night. They gave me the best price they could for tires, but when I found a deal with a tire-specific distributor, Aspen Auto voluntarily helped fill up the air in my car so I could drive to get the cheaper deal! To me, this speaks volumes about their “customer first” mentality. If you’re military, they provide a discount and are always incredibly professional. Special shout out to Philip for all the great customer service he’s provided me.

Excellent customer service! I went in for a front end alignment on my truck. I had my pups with me and Eric and his crew are all animal lovers and let me bring the pups into the waiting area. I was in and out in a little over an hour and they did the job RIGHT THE FIRST TIME!From the point that I called and spoke with Eric he treated me with the upmost respect and wanted to make sure he took care of me from the beginning to the end. Thank you very much Eric.You are a great asset to the company you work for and I hope they take excellent care of you!

My first time visit was absolutely amazing! Excellent customer service, professional work and reasonable pricing.

On my 560 mile trip to CSprings, the AC died. Friends arranged for me to get the car in at 7am the next morning. Aspen had it all working well by 5pm and accommodated my unavailability to pick it up that evening since I had to pick up relatives at the airport - using a friends car. Aspen did not offer a loaner car. They did a thorough check on what all the car needed beyond the AC, some of which we declined. The price tag I understand was not unreasonable, but I did feel a shock when it was quoted.

My truck was serviced and completed close to closing time. I was unable to pick it up that night and they delivered my truck to my house. Great service!

Not only is staff extremely friendly and polite, they are extremely knowledgable and explain everything. Staff fixed an underlying problem that was possibly overlooked by a different auto shop (who billed me over $1200). I will continue to use their services and recommend them!

Service is pretty good. Diagnosis is a bit pricey, and some times inconclusive. Overall they do a good job, and I trust them.

Darren constantly communicated and helped triage my vehicle addressing the critical needs first to stay within my budget. Vehicle runs great after their repairs.

I dropped my car off for an oil change and diagnostics on my transmission. I told them I needed to pick it up Sunday with an extra key. When I called Friday afternoon to see if there was any news on the transmission and was told they were working through things still and asked if I could wait until Monday morning to pick it up. I said that would be fine, but I would need to have it ready no later than 10. When I arrived at 10 to pick it up they told me they weren’t quite finished. I told them I really needed my car to which I was told that the oil drain plug was still out. So after my car being there for three plus days they were just barely doing my oil change. I lost all trust and respect for Aspen Auto clinic. Honesty is the best policy in my book.

I have been here a few times over the last few years. I like it. I have tried several specialty and import shops; many of which were always extremely hit or miss. I am scared taking my car in to the shop most of the time; after some of the things Ive experienced. Unfortunately for me, I like to keep my cars operating at 100% all the time, and it can be tedious to say the least. Aspen has been great so far. They seem well priced for the service you get. Some places are more expensive, and not reliable. Havent had any issues yet here, and my cars have done well after taking them there. People are friendly. The first time I went there, Patrick drove me home and to get my car. I think I was having a bit of work done that took a day or two. I lived about 40 miles away. He was very cool. That being said, there are only a few places in the country I am not afraid to get service at.

Living in Iowa having limited knowledge on car repairs I was a littleworried when I got a call from my son living in Colorado to help find a car repair shop for his truck. Ive always used Repair Pal shops in the pastand had good luck so I looked at the ratings here which all were great!I decided to give them a try. I am pleased with the service and repairs.Its nice to find somewhere you can trust and know they will stand behind there work. Greg and his staff do care about the customer I really believe that. They want things done right and Juan is an good mechanic who is willing to take the time to explain things so that you understand. I would have no hesitation going here in the future.

I always receive the best when it comes to customer satisfaction. Diane and Brian at the front desk are attentive to all my needs and if something needs to be looked at again, they jump right on it. I highly recommend Aspen Auto for all your car needs.

Not only did they make sure they could fit us in before closing because she were traveling through but the customer service was superb and was sure to communicate thoroughly and provide educational insight to the maintenance that was needed. You all rock!!! Above 5 stars!!!

Ive been going to Aspen Auto Clinic for years. Never have I experienced bad service and have been completely satisfied every time.

Aspen really stepped up the bar and honored some bad tires and replaced ours at only the cost of the road hazard warranty. Thanks for standing behind your work and making it such a good experience!

Oh my gosh, I am so thankful they were recommended to me. They took such good care of me. I was on a trip across country and when I was so distraught with what was happening wrong with my car they bent over backcwards to help. I would recommend to everyone to go there. They are amazing!!!

I had an outstanding experience with Aspen Auto Clinic. The clinic staff was friendly and courteous. The mechanic conducting my free no obligation inspection on my vehicle was exceptional. He confirmed the problem that I had reported and identified other potential problem areas. He provided suggestions to save future labor costs during this repair. They completed the repair on time as promised. They were very thorough and offered a military discount too. Great Job Aspen Auto Clinic.

Nice staff! Beautiful facility! Quick to help us out and get us back on the road! So grateful ! Will be coming back in the future !

Just now-EditI took my daughters car in to have her snow tires mounted. Well, what do you know they did a free inspection of everything else. After trying to blow $3500 of sunshine up my ____ I got the car back. The turbo no longer worked and it threw a check engine light on the way home. I also noticed the brakes had no assist. Thanks, Aspen, all trust is destroyed.So I think about the symptoms and sure enough, they pulled the vacuum hose apart. Hmmmm one of the many things they listed as needing repair was the vacuum pump had a leak. If you ask me it looks like it was a covert attempt to extract money by sabotaging my daughters car.Sad and angering at the same time. They missed the real things that I know are issues.

Brian, at the Mark Dabling store, is a rock star! Weve been loyal customers for a long time. He recently went above and beyond in a personal matter related to the service and repair to my daughters car. I was so touched that he cares so much for my daughters car and her safety. His reply when I thanked him, Youre like family and I wouldnt want anyone else taking care of her car. You cant get better than that.

The folks at Aspen Auto Clinic are simply serious about exemplary customer service. Their expertise with auto repair and service is top notch...but honestly their customer service is what makes them one of the best service centers in the state. Ask for David when you call...he is amazing and will take good care of you.

I was traveling to Colorado from Florida for a hospital emergency .My car window got stuck and I took it to Aspen Auto Clinic because my family members live near the shop and take their cars there.The repair was over $1200, all but about $200 was covered by insurance.I picked up the car and headed back to Florida. As I was driving, I noticed a loud shaking noise coming from the window. I also noticed that there was a large stip of window tint missing from their repair.I called the shop, got the machine. A few days later, I called again. Got a text back. the guy was very nice, told me that they would make it right.When I had a conversation with the man, he told me to bring the car back in. I explained that I was traveling on the road and could not do that.I asked if I could take the car to a local shop to verify and look at the issue. No response. I sent several text messages with no response.I finally disputed the $213 with my credit card, and sent in a report to my insurance warranty.Do you know what Aspen Auto did? They sent information to my bank to show verification that they did the repair, and they disputed my dispute, stating that they did the job.To fix their workmanship, the repair quote was much higher at the Lexus dealership, so I took the car to two other repair shops, who all verified that the repair was not done properly by Aspen Auto Clinic.We are not done with this issue. I come to Colorado often, and my family and the Wright family will not be taking our cars to this shop again until they make this right.A customer should not have to beg a shop to fix their error, so do the right thing, Aspen Auto Clinic.

Honest, professional, knowledgeable, and personable. These folks have taken very good of us and our vehicles. From an accident to normal maintenance they are amazing. Highly recommended

I have come to trust Byron at the Aspen Auto Jet Stream location with my vehicle service needs. It is no fun having to spend money on vehicle repairs, but I appreciate the staffs professionalism and friendliness, and Byrons expertise in determining the root cause of a problem and fixing the problem in a timely and cost-effective manner. I mostly appreciate them not trying to sell me service I dont need, like what I recently experienced at the local dealer. Thank you. If this level of service continues, I will be a loyal customer for years to come.

If you need a diagnosis, go elsewhere and BEWARE of misleading information. They claim that they give a free diagnosis unless they have to take apart an assembly. Thats fair, but its not true. If they hook your vehicle up to any scanner, they will charge way more than their time. They charged over $300 for a scan that took 30 minutes. Totally unfair.

I never have anything bad to say about this place, and I still dont. Took my car in for major repairs and Juan and his staff took very good care if me. Spent a nice chunk of change, but it was worth the investment. I have a 2006 Pontiac and a 2007 Chrysler Van that I will be taking in for major repairs. My car needed serious repairs and now it runs like a dream because of them. As always, I am very happy with Juan and his service staff... thanks Juan.

Ive spent 20 years looking for an honest, communicative, and professional auto mechanic that understands customer service and that long-term business success comes from treating the customer right and fair... EVERY TIME. Aspen Auto is that auto mechanic. They are clean, professional, transparent, communicative, and honest. I cannot recommend them highly enough.

Been a customer for over 6 yrs and will always bring them my vehicles. Byron is simply the best with my BMW’s and Marcia always treats me fair. So nice to have peace of mind when it comes time to have my cars worked on. A no brainer. Thanks Aspen!

I am very pleased with the courtesy, service, and explanations of the work that needed to be done. I still have more work that needs to be done as my budget allows. They are helping me to prioritize what’s now and what’s next. Thank you David and all the guys in the shop! You are the best.

If I could give Aspen six stars I would, they are exceptional. I worked with both Phillip and Eric who kept me in the loop the entire time on my repairs. Ive gone there for a few years, getting great service; but I think they have gotten even better lately. Kudos, keep up the good work. I will continue to look at Aspen for any of my car needs.

Dealing with Aspen Auto has always been a positive experience and my latest incident was no exception. Integrity, professionalism, customer focused care, quality work.

Informative a bit more pricey but worth it!!! Quality parts, customer satisfaction and surely respectful of your doubts with auto repair guys. They are not your average guys. They want you to feel confident in their findings and repairs! Highly recommend. I travel from Casstle Rock just for their services because they earned my trust

This crew works hard to make expert repairs and serve the customer well! Ive been in several times with two different vehicles and theyve been able to get both back on the road. Aspen is low pressure and not pushy - its easy to be a loyal customer!

The staff at Aspen Auto Clinic is wonderful and extremely courteous. The service they gave me was great. It seemed like the manager gave me special attention. He explained in detail what needed to be done to my car and followed through on the schedule promptly. I am very pleased with the customer service and how everything turned out on the repair of my car.

Called to ask for a general vehicle checkup and was greeted by well spoken and courteous representative who scheduled me an appointment in short order. There were some maintenance issues to take care of and I was notified within ~1hr of the appointment. I was told which things they recommended foxing now and which ones I could do later. Pick up was smooth and the work was done in a timely manner. I have been using Aspen for years and continue to be very satisfied. This after giving the Toyota dealership too much business w extremely poor results and customer service.

I have been going to Aspen Auto Clinic (on Mark Dabling) for several years. They have always made honest assessments and have charged what I believe to be reasonable fees. I am always met with the utmost of courtesy by the receiving maintenance personnel (in this case, Juan) and, at the end of the maintenance, given a thorough appraisal of what was accomplished AND what maintenance will be coming due. I always feel like Im in good hands with this clinic!