Best store ever!! Fadi went out his way! Ms.Mindy made sure we where good and the other Assistant manager made sure we where good!

Im not very tech savvy. Brian R was very friendly and detailed everything such that I understood what I was buying and what everything cost (I really appreciate not having surprise charges). Ill definitely be back.

I went there recently to see about upgrading my phone, and had a good experience. They explained all the contractual terms and charges clearly, without being pushy or trying to up-sell me on something more expensive. I got exactly the phone I wanted and Im very happy with it thus far.

Aye man Chris was super awesome.... Great work bid dawg... Brodie definitely needs a promotion...

We visited AT&T at South Park today and the manager Mindy displayed the patience of a saint. We were there for quite awhile and she did not become irritated with our lack of knowledge in the use of our new phones or watches. Her staff was amazing also. Go there to get questions answered

Once I entered the store I didnt have to wait because there were several employees on the floor. My issue was resolved in a timely manner.

Christ & Steve, Excellent service by them.

Best salesman ever.! Chris was excellent, informative, engaging, and extremely knowledgeable. I would recommend your Colonial Heights Virginia store to anyone!! Great job AT&T!!

Steven is an exceptional representative for ATT. He went above and beyond for us during this visit. He was professional and courteous and made it easy for us to do business with ATT.

When I’m in VA, I love going to this store. They are super quick and knowledgeable and get the job done the first time around!

Jovan was very nice and respectful and was very professional when it came to getting new phones and plans .

Great customer service. Answered all my questions and helped me understand and pick the best plan for me

Clean well organized store. Unfortunately they werent able to fix my issue. They were really outgoing and eager to help.

I went to AT&T, Caroline answered all my questions about my new phone and also billing. I am going soon to get an upgrade for my wife’s phone. Great customer service.

These guys are all really friendly people and will help you out for att tv andobile needs. As always a great selection of products !

Steven and his coworkers were amazing and helped me even when their system went down. Eventually they got me and my new phone out the door!

Brian was awesome!!! He got me transferred over with an hour! Very pleased with his customer service!

I called about a week and a half ago and got information on changing my carrier and upgrading my phone and Bryant (I hope im spelling his name correctly) was very patient with all of my questions and gave me detailed information. Then today I came into the store and a gentleman named Jovan assisted me. Very friendly and patient as well. The information I was told over the phone was the same information he told me in the store. He made the process very easy for someone who is as indecisive as I am. Thank you so much! I’m glad I switched to AT&T!

The experience at the Colonial Heights store was amazing! The sales rep was an angel! They close at 8 on Sunday. We got there at 740 and she had us out new phone in hand by 750. She was super professional. A 1

Jon was knowledgeable & fast. Gave me a better deal than before. You can find Jon at the Hull Street store...he was on land to Colonial Heights!!!

Had a great experience at the AT&T in Colonial Heights, VA. Mindy, Jovan and other staff members were very helpful. Thanks for everything!

Brian/Bryan was very helpful with helping me make a decision for a new phone. He explained the differences between three different phone options which made it easier to make a selection. He also sold me on a very convenient phone case that I wouldnt have otherwise bought without his persuasion.

Jovan was amazing

I visited the Colonial Heights store yesterday and Paul was my rep. He was very nice and patient with me and explained all of my options without making me feel ignorant. I only had to wait just a few minutes and he continued his service with me and didn’t pawn me off to another rep. I was very impressed with his professionalism and kindness. I highly recommend this store for your phone service needs. Thank you! Leslie

Friendly and helpful.

Javon was awesome! Very thorough and friendly! We had alot of questions and concerns and he went out of his way to help us! When I got home I had some concerns and he had given us his business card and I texted him and he replied right away! (His cell # was on the card! Who does that anymore?)

Wonder store! Staff was very helpful and friendly. Took me forever only because I forgot to backup my phone. The nice lady helped me back up all my stuff and made sure it all got sent over, and was super patient with me. We chatted and had a great experience. Would highly recommend!

Lady helped us but couldve been better service.

Bryan was very knowledgeable and assisted our family with finding the perfect solution for our situation. Thx a mill

Im good with AT&T. They take care of my wife and I, and they do so with a smile. You dont find that much nowadays.

I had a great experience at this store! I had a very difficult issue that I knew was going to take a while but they were so patient and so helpful to everything I needed to complete. Even though my issue took a long time, I saw the manager constantly greet the people walking in and sign them in as soon as possible so they could get in queue. I would recommend this store and I highly recommend going to AT&T online to make an appointment so that you can easily get in and avoid any waiting.

Mindy was outstanding!! Fixed everything!!!

Best customer care and service. Staff person that assisted us should become a manager, very patient, knowledgeable and had the only tablet online within the store. Great staff group, as well.

I want to express my great gratitude for the manager of the AT&T store in Colonial Heights Virginia. My son died May 15th, I took his death certificate to an AT &T store in Virginia Beach where he lived to close out his account and get his phone released. There was only 1 month left on the payoff. I was informed that they would zero the account and unlock the phone in 2-3 days. The phone was not unlocked and I returned the following week. I was informed that it was out of his hands and that when the next billing cycle passed, the phone would be able to be unlocked. I waited 6 weeks and continued to attempt to unlock the phone to no avail. On July 27th, exactly two months after I had given them the death certificate, I called customer service. They said they would bump my request to the back office and that I would get a return phone call within 72 hours; they did not call. I tried using the Facebook social media help chat. They asked me for my son’s pass-code (we don’t have it and he was not alive to give it to us), and referred us back to an AT & T store. On August 6th, we entered the store at Colonial Heights, we were greeted by the manager and we told him the difficulties and extreme frustrations we were having getting this last bit of business done.He looked at our documentation that showed that we inherited the phone, and he called customer service. It seems it took someone from Advance Tech Support to unlock the phone. This is where the manager shines. On the first time transferring, they hung up on him. On the second transfer, what was supposed to be a 5 to 10-minute wait ended up 30 minutes, and they sent him to the wrong section. They transferred him yet again, telling him a 5 to 10-minute wait; it was another 30 minutes. While waiting he swapped sim chips with our personal phones to see if that would work, when he finally got through to Advance Tech Support, they unlocked the phone, but the manager would not let Advance Tech off the line until he tried it himself.The first word that comes to mind is compassion – he was not going to let us out of the store until we had the problem solved, because he cared. Tenacious – long waits and bad transfers were not going to stop him. An Observant Multi-tasker – even while taking care of us, he was directing his staff to take care of others and making sure the store was continuing to be sanitized between customers.I highly recommend this store and their manager Paul M. for its customer service!

I inquired about why my taxes and surcharges were close to $40 for 2 phones. I only pay $8 with Verizon. The lady was unhelpful and said VA tax is high. Its one of the lowest in the country.Im sticking with Verizon.

This place is a joke in my opinion. They don’t want to help customers, but yet I can go to White Oak and get just what I needed. These employees need better training and customer service skills.

The worst experience since AT&T switched, 4 months of lies, hang-ups, mis communication, billed me for 7 boxes,only had 3, lied to me about a free up grade and still want me to pay!! Please come get your merchandise and Im done! I hate a lier and a pesron to insult my intelligence on a business matter!! Stop the mis communication with people and giving us the run around on our bills! The Covid-19 is real and some people just dont care !! I just moved and ask for upgrade and its been awful just to get my bill straight because of the LIES!!

Helpful and friendly. Place gets very full and wait can be long if more than 2 people waiting around. Dont expect to get anything done quickly. Takes a while to make changes to account, set up new equipment, etc. But if you need assistance to get it all done, best to go in, otherwise order online and set up yourself.

Every time I need any assistance with my service the guys here are always on it!! I also have a prepaid plan and did not buy my cell from them directly. For them to help anytime something changes or happens...they get my vote Every time. Exceptional customer service.

Chris was great. He was very knowledgeable about all products. And very fast.

I cant say much about the store because I didnt find what I needed but I did have to wait a super long time just to find out they they couldnt help me with what I needed. They had a good waiting area tho and their products seemed nice but the wait really killed me. I guess if they had been able to help me, I would have had a different experience

The gentleman who helped me was amazing, as soon as I walked in he greeted me and came tight over and helped.

This company is the WORSE in the world!!! If i could, I would give them ZERO stars!! READ the negative reviews, They are NOT lying. I just got off the phone with the number on the phone bill and those reps. were terrible. They would not even let me talk to a supervisor to resolve my issue. REALLY!! REALLY?? FCUK AT&T!

Just like most cellular stores lies lies lies. Not good to tell customers one thing then do another. I am smarter so I wasnt the customer they liked to this time. It was a friend. I learned my lesson 8 years ago. Please be careful people. Verizon does the same thing. I say make sure you get it in writing.

Mindy gave me great service]

This AT&T is horrible. They dont care about how their customers feel. I had THE WORST experience. They lie to customers and then dont follow up when they get caught. They make you pay more than what you were told in the beginning. I CANT WAIT UNTIL MY CONTRACT IS UP, THEY ARE THE WORST !!!

Hillary was awesome and took care of everything we needed. Over the phone reps have made switching to AT&T a total mess but this store’s customer service really makes up for it.

Great staff. Paul and Braden were extremely helpful and patient with my wife and I. Navigated us through new plans and new products and were very knowledgable. Definitely recommend them for all your cell phone needs.

Friendly helpful staff. Outstanding prices and service!

Very helpful and fast service.

Made appointment and was greeted 5 minutes ahead of schedule. Had multiple issues, all of which were handled by Chris swiftly and professionally. THIS kind of customer service keeps me with AT&T.

Rep took the time needed to transfer my service and was very informative.

First time I have been in this store and received great service from Brian. Thanks for hiring someone who cares.

I was able to get what I needed and switch my carrier with no big hassle! Will continue to use AT&T from now on!

Best customer service and friendly courteous staff. Thank you Jovan for everything, hopefully you will become a manager in the making, many blessings 💎

Great friendly fast service. I was glad I went there and was professionally handled when up grading my iPhone.

I felt like they were rushing me out the store.

The three customers they were tending to had great service. Went through the entire phone with the customer and every feature and how to use it (thats what the user guides for). The five customers that walked out because of the overly extensive explanation of the phones features is what kills this place. I waited 1 1/2 hours this morning and I decided it was smarter to make an appointment. Guess whos still waiting for the same reasons...even with an appointment. Two at&t reps with one customer. Thankfully I only have to make this last visit and never come back to this store.

The phone prices here are reasonable.

Great service everytime Ive visited. Staff members are friendly, helpful and have been willing to spend extra time to assist me with any issues Ive had.

I arrived at 1030am and wasnt seen til a little after 12pm...now that is ridiculous..the staff did nothing too spend up the process to get everyone out at a reasonable time...there was two ppl at first and one walked in and went straight to the back she finally came out once more ppl started coming in. I was just there to pick up and online order I placed..never again will I go in there!!! VERY DISAPPOINTED!! 😡😡

Best at&t store Ive ever been to. Everyone was great!

Been coming to this store since 2009 and now customer service is a joke. There use to be a few service reps on the floor at a time and hardly any waiting. Now you only see 2 people working and customers all waiting. Gave an alibi when i came in on the weekend at lunch, it is Thursday after 3 and crowded again. What has happened. This store has went down terribly.

Just got the Iphone 7 plus they had a promotion for $650 trade-in went in with my trade-in and spoke to a lady representative asked her about it and she said that promotion was over..I asked again and another gentleman came over and said it was over. Called my Son and he told me I just got ripped off. Called AT&T online and they verified that I am owed the $650 credit..those guys do not know what they are doing. I am never going their again!

Was ok but still didnt get my BILL DATES on my cellphone,internet, house phones, and cable to COINCIDE WITH MY PAYDATE!!!!! IN OTHER WORDS MY WIFE AND I WERE NOT VERY PLEASED WHEN WE LEFT THE A T AND T STORE ESPECIALLY WHEN WE WENT ANOTHER ROUND THE NEXT DAY TO WITH A T AND T OVER THE PHONE FOR THE SAME REASON

Katherine was a great help

Just didnt have a comfort level with store employee

Great people and great servuce hands down. They beat every other AT&T store in the Richmond area or any other carrier store inner area.

Helpful staff, this place does get busy, its recommend to make an appointment.

Service was rushed and employee didnt even know their product line. I knew more about products and inventory than she did. She tried to sell me on a contract service but had no idea what competitors offered and how much more ATT was comparatively.

Their phones are really fragile. Be careful with the screens on both the Samsung s9 and the apple x. They break real easy.

Very bad service the all way over changing you my bills sepose to 65 Dallas every month but I pay over 100 to 200 every month? I pay cash for my phone off from ? and still be over

Thanks At&t for 1st net for nurses...saved me tons of money.. I smile now!

Best service ever.

Sheena was the best part of this store.Overall I DONT like AT&T.

Ask for Chris. He is too notch. Most helpful.

I have to give Chris this sales person credit for his hard work and good customer service I love at&t even though they are expensive, even though their service is outstanding.

Awesome store. Katherine was great.

Absolutely horrible place, Only one employee making a good effort, Three useless clowns hiding in the back for an hour, a dozen people waiting and not one of the guys in the back have said a word, they come out and meander around and leave, Piss poor customer service. Avoid this place at all cost.

Great service and knowledgeable reps

Love the service I get here every time I visit

Long wait times every time you go there. Staff is friendly but spends so much time interacting with customers in front of them whoever is next in line waits forever. Frustrating to wait over 30 minutes to buy a new $300 phone when people only spending $50 on misc talk to the sales rep for 20 mins...

Young man there was very helpful,And friendly.

Great staff and great customer service.

Walked around 35 minutes trying to find an employee to talk to about buying more services from AT&T. The employees were all lounging around having personal conversations with customers. When I finally found an employee with a tablet I waited about five minutes for him to finish his personal conversation with customers. When I finally saw that I had a small opening to interrupt I ask excuses me sir can I put my name on the waiting list, then one of the men who I thought was a customer (wearing an un-tucked t-shirt and jeans) said to me in a very passive-aggressive tone to wait 5 minutes for them to finish. Ten minutes later the guy (who I thought was a customer) comes up to me and asked what I wanted. It was then that I saw his name tag that said Robert and Manager on it. I was so shocked that not only was that store that horrible in customer service but that its manager was there witnessing how little his employees cared to help customers. Never going back again. Whether in stores or on the phone AT&Ts customer service is horrible. Changing providers ASAP.

Extremely nice staff got me handled lightning fast!

Great staff, stayed late to help me out.

Very helpful

Javon and Sheena were very nice but the manager was very RUDE!!!!!!! On Friday when Javon helped us he did all he could do for us and we werent sure if we wanted this ServiceWe attempted to leave and the manager almost chased us out the door trying to see what she could do to help us (very nice at this point) until on Sunday when my husband wasnt satisfied with his phone and wanted to exchange it. She was very rude and loud speaking to us as if she wasnt even the same person from Friday. I want everyone to know that if you go there beware of these RUDE, TWO- FACED, GRUMPY MANAGER!!!!!!

I would neverIf anyone is thinking about switching I wouldnt NOT I repeat I would NOT switch to AT&T. I have spent three days on the phone with them. First my phone service, I couldnt place calls siting in my house, or send text out. I would have to walk outside to place calls. When we switched from Verizon to AT&T we got direct tv, digital life, tablets, and two phones! None of the service have worked properly. My son had brain surgery and we need to stay in contact with the doctors and we are not able too because of the service.The customer service in store and over the phone is the worse I have ever dealt with. They have said since September 28 that they were sending a network extender out and here it is October 1st and I have called several times and it still has not been sent out. Everytime I call they give me the run around. I have been told that we need to connect to wifi calling and it takes it forever to connect or doesnt at all. Then while on wifi calling if you have to call 911 it will not allow you or you have to enter a address so that if it does allow you the police/emt/fire know where to go.I went into the store on September 30th because after calling customer services they told me to go into the store and exchange my phone. Once getting to the store they looked at me like I was stupid. Then they had me call customer service I spent an hour on the phone with them at the store. To only get transferred from one person to another. Then asked to be transferred to warranty the lady just transferred me to someone else within AT&T. So there went another hour and half of time wasted.Then October 1st I spent an hour on the phone with them to find out a tablet had been order under my account that I did not receive and was being charged for.Keep in mind we have only been with them for TWO months and already dealing with this!!Im going to the Better Business Bureau AT&T should not be allowed to operate with this kind of customer service!!!I WOULD NEVER USE AT&T!!! go with

Good service and good servicesKnowledgeable employees

Nice clean store and didnt have to wait!!!

Had to wait a little bit but the staff knew their trade

Omg we spent over 2 hours in this place. The only good thing is the young lady named Hillary she stepped it up and helped us get the phone

Very helpful sales people here

Store locatedbin Breckinridge shopping center.

Nice customer service, I went there for exchange and they helped me well.

Great help!

Very unprofessional!

Nice service