Is Chris the manager did a great job helped an old guy out, Cannot thank him enough.

Cody was really great at his job. He took time to explain my options. The was a fun person to do this process with. Thank you for all your help and support.

Audrey, the salesperson, was absolutely awesome in assisting my wife and I with the selection of our new phone, with accessories wed need and, the following week, setting up our phones for use. She was very knowledgeable of the products and able to answer all of our questions. She really did make it a great experience.

Verizon hade not too muchTrouble tracking down my phone issue.. i hade a Speaker issue.. breaking upMY CALLS. NEW SIMI CARDand its just fine. And now I also know where the plainwent. Ha ha

I have a bad experience. Am buy new phone to up date my line . I don’t know girl name she have bad Attitude. Am said to her plz check my account for any deal . She said we have no any deal . She said if u up date ur phone go to apple store, I feel very bad, so am change my account at&t ., thanks to at&t they helps me,

Terrible customer service. I set up an appointment online, as you cant call and actually talk with anyone at the store, for my legally blind mother to upgrade AND set up her new phone. I explained she cannot see,will be needing her new phone set up and old phone contents transferred. She was first asked if she had a card to pay after getting out of a taxi. I had already instructed them to bill my account when setting up the appointment online. Then told she will have to transfer her old phone data herself despite that she cannot see!I live in FL she lives in CA, guess its too difficult for a store associate to do this for her. Ill take my 18 years of business elsewhere. Thanks for nothing Verizon of Clovis!Update 3/16/2021ZERO contact from the leadership at Verizon. They obviously dont value me and my family as customers. My wife chatted with 4 separate Verizon reps on Facebook today regarding how her mother was poorly treated. Their advice: book an appointment at a different store. Because its so easy and inexpensive for a blind person to do so and why wasnt she taken care of in the first place? Im on my last straw with you Verizon, its utterly ridiculous to be Americas best communication service who cant properly communicate with its staff and customers. Call me and resolve this you should have my number, but maybe thats asking too much.

In and out 10min added a phone line and made a payment WOW...customer service was awesome.

Best experience Ive had dealing with an issue that Samsung reps at two different Best Buy stores couldnt figure out what the problem was. But your awesome employee coach and fixed ot,wood @ been trying for 5 months now.

Helpful and not pushy when Im trying to phone shop and informative to what I need it for.

I live out of state and my mom lives here. I picked up her new phone at home and attempted to transfer it on my own. It would not work. Had to make an appointment for assistance. The young man met me at the door and informed me I had to wait outside. In the sun with no shade due to restrictions. I waited 15 mins before he came out and decided that I could be assisted. Told him the issues. He did get the phone on, but did nothing to assist with transfering her contacts and apps. I asked about getting a phone case, he didnt even look at his tablet, just told me no. I asked about getting the screen protector put on, just said no. Rushed me out of the building and didnt care that I was not done. The last time I went to that store I had a very helpful young man who took the time to help me with everything. Obviously verizon doesnt believe in customer service in clovis california anymore

So the associate cannot look up the specs of the phone tells you to do it yourself. does not know the specs of any of their product. Does not have any of their product in stock. And is unwilling to find it at one of the sister locations. So pretty much I could have just gone online found out everything the whole point of going in is to speak to an associate who knows what theyre doing this place does not have that

This location was the only one that did appointment only. Staff was very nice, but the fact that you werent able to set up plans or get switched over was a bummer. They wanted you to do everything yourself and mistakes will happen. Dont recommend this specific location unless you get an appointment.

The staff is not helpful, they said wait outside 1 and half hour so after that no attendant. Very rudely staff time now 6:15 today

Anthony did a great job and was very helpful and had lots of patience.

Feels very impersonal now. Have you waiting outside until you can go in but just very business. What happened to being friendly and inviting, especially now.

First person greeted us and really didnt have a clue about how to help us (wifes phone died). Asked if my wife was an authorized user on her mothers account. She wasnt sure and said so. Person then said she couldnt help us until that was verified and she couldnt do it. About 20 minute delay - phone calls back and forth. Finally, second person comes out and tells us wife IS authorized and that first person couldve verified that. Other than that, good experience.

Handy. But I had to go to another one cause they couldnt fix my problem.

Awesome service

Certainly disappointed with customer services. With time we arrived and addressed had been several minutes only to be told we couldnt get help due to time? Wow. Why not have sign to state that you cant get help 30 minutes prior to closing? Door greeter on 5/28 end of shift.

Cody was a big help!

This place is a joke been waiting for almost 3 hours and they have staff just standing around doing nothing while their customers are outside in the cold... horrible place

Bad customer service.They screwed up my account transfer from a business to personal account. And said they could not provide me with a receipt after I purchased a brand new phone. I was on with customer service forever to sort out their poor job and resolve all issues that were mishandled in the store.

When in doubt go see the pros.

Senior citizens need to see and touch what we are trying to buy. People were nice, but the restrictions due to covid-19 took this experience to the worst level. Left without a new phone and very depressed. I wish I never left my house.

Walked in just looking for an upgrade due to my phone not working .. was greeted immediately by a gentlemen name Jose offered me water soon after meeting him and was helpful with what I needed without any problems. Great service will be returning for another phone soon.

Got NO where; Nothing accomplished! Good BOGO deals for new customers But not for someone whose had Verizon service for 20 Years!?!? Back home to possibly replace via insurance; phone had 1 issue now up to 3 and probably counting!!!!

The gentleman that helped us with awesome it was just that we wanted to do everything at 1 time at the store and he was unable to do that we wanted to cancel some devices and we have to call in to Verizon. It would be nice to be able to walk into the store location and have a one stop shopping. So now we call and we been on the phone for 30 minutes and we still havent had any help still on hold.

The service there is very good. Jose helped me out the whole time and never felt like I was pressured to buy anything. Even though I did, it was a good experience.

Historically, this has not been the greatest experience for me, but theyre doing something new over here. I was in and out in less than an hour, with both of our phones upgrades. The staff was super helpful and expedient. I highly recommend using this location.

Yesterday was an excellent illustration of why I choose to drive farther than I need to do business at this Clovis (Sierra Vista) location. I find the staff at this store to be more knowledgeable, professional and efficient than other locations. Special shout-out to Cody and Kelly for their awesomeness. You guys rock.

The worst customer service. Store has no personality a gives zeros as concerns so if it could they would receive zeros on review. No where close to home so decided to stop into store for a simple issue and got lackluster at best response and was told that I should probably take my service back to AT&T. Great suggestion I has been done. Might want to look for a store with personality or a at least a pulse if your looking for service

We like the team at this location for their patience with our many questions. They always help us make the best decisions for what we need.

They are great people working there. Very helpful

Over priced.

Notice I never do reviews because I never get poor customer service, or at least not bad enough to write a review, but today I was speaking with Jose, who was very friendly, trying to replace my device because of a manufacturer defect. Jose was going to help me, then the manager who I don’t remember her name, told Jose and I that I could not get a clnr because there was no usage on my device, which was a lie, and because I had a iPhone 6 Plus and it was a older iPhone. I tried to argue because I work for Verizon as support, I have insurance so I can get a clnr, if I meet the eligibility, which I did. I had TMP, so instead of just doing the transaction there, I had to drive 20 minutes to another Verizon Corp. store in Fresno where my guy, Thomas had no problem setting up my CLNR order for next day shipping within 10 minutes. The manager was wrong, and she knew she was suppose to take my defective device, I don’t care if it was an iPod shuffle and set me up with a refurbished one, I work as a customer care for Verizon and I always hear that the managers at the stores are always giving false information to new/existing customers, or bait and switch. I didn’t believe it until today. That manager is one of the reasons Verizon gets a bad rep. If you don’t want to do your job and serve customers which is your job, then quit

Friendly service. Parking is a bit silly since you need to turn out onto the street from the rest of the mall to get to the small strip the store is in, or park in half hour parking (might not be enough time for cell phone shenanigans). Be careful of parking limitations!

My wife and I had a horrible experience here theres three people that was working in there they told me that they only allow one person at a time to come in and my wife and I need to create an account with Verizon together but they wouldnt let us in together, they say that they are maintain covid-19 policy by only allowing one person in at a time when those guys are right smack dab next to each other not maintain the 6-ft distance, my wife and I were furious so we left, we will not come here ever again PERIOD!

Didnt go in that day, talked out side,that was there 1st day back open Ive been going there for years

The beautiful lady was very sweet and super helpful. She took care of everything I needed for that visit.

Great service and very attentive. The representative was resourceful and looked into economical and technical plans. Store was clean and organized.

The manager at this store has poor customer service skills, does not care what you say even though been a loyal customer for 10 years. I called verizon customer service more emphatic and care on retaining customers instead of the manager at this store.

I was there with a friend. I am an AT&T loyal user so I felt I was in foreign territory. Staff was well trained. Couldnt solve all of the problem but kept trying.

Ive been a Verizon customer for about a year and a half and Ive loved the service. Ive never had any issues billing wise nor have I ever needed tech assistance. I have been genuinely happy. That changed on 9/29/19, when I had my mother go into this corporate store in Clovis. I called before hand and spoke with a young man named Mike. I informed him that I live in Oklahoma and that my mother would be coming in to port in her number from Boost. I let him know she had an LG Tribute and was looking to get a Samsung Galaxy S10 64GB device. He was eager to help and to make me feel at ease, he asked me for my number and said he would text back and forth with me, and he did, up to a point. Even though I texted him a few more times wanting to know about the transaction, etc., he never texted me back. I came to find on my bill that he sold her the 128GB phone which is more expensive and my mother doesnt need. He also sold her a bundle of accessories we didnt ask for and added Verizon Cloud for $5 a month! Now I know why he didnt respond and when I reached out to him today to ask him about the phone in particular, he didnt respond. Im angry, disappointed, and upset for my mom who is so excited about her new phone that shell have to return along with everything else. Ive done troubleshooting and customer care for both Verizon and Sprint and it takes me back to all the customers that I took complaints from about store reps just like Mike, who do and say things to make a sale while screwing over a faithful customer and new customer coming on board. Having done this work previously, I know how important surveys are and offered an outstanding review! Im thoroughly disgusted at this point! Sadly, hes gotten the commission and a good survey he did NOT deserve and Verizon will be losing customers. My mother will be returning the phone along with everything else and well be switching to another carrier. Mike, if you get to read this, Im very disappointed in your actions and I hope you never do this to anyone else!

Great service, super easy to get what you need.

Went in with a phone of a friend phoneneeded to be activated wasnt able to because I wasnt on any of his paperwork had my friend call finally she activated the phone had to do the rest at his place under Wi-Fi but we got it going pain in the tush but we did it! Also she the representative said she would call me back in 15 min like I told her thats how long it would take me to get to my friends place but she didnt call me back I did the rest myself!

If I can put 0 starts I would. I ordered a device for my brother in law and had him go pick it up in store. He brought it home without it being activated. The lady at the store didn’t say anything to him. Just gave him the phone and that’s all. If she doesn’t want to work in sales she shouldn’t be there. Just because it was an online order and she doesn’t get commission on it doesn’t mean you should help your customer ! Very disappointed. Happened today 1-10-2020 between 6-6:20

Horrible service, rude &incompetent staff. Will never go ther again!!!

Fast and easy,in and out in 5 minutes

LOVE this place! Staff is very friendly and helpful. Bought my phone here and have never had any issues.

Got my granddaughter a replacement phone after hers broke. Thought the fee of $40 was a little high to reinstate the same number she had. Salesperson was efficient and friendly

Very fast and prompt service. My salesman Michael was very knowledgeable and helped in my phone upgrade. Very satisfied.

The atmosphere of the store was welcoming Page and the rest of the store staff was EXTREMELY helpful.

This is by far the best cell phone store I have been in. Very attentive, always efficient, and professional.

Great, knowledgeable staff. Fixed the problem right away!

We visited this Verizon store multiple times last week because we were having issues with our jetpack. After many hours chatting with customer support they recommended we buy a new jetpack to see if the issue was with the network or with the hardware. We went to the store and Leslie helped us. We explained our issues and when she looked at her account and saw we were on a prepaid plan and werent going to sign up for new service she shut down to us. She would listen to about 10% of what we said and answer part of our questions in a very condescending manner. We proceeded to buy the jetpack and go home and try it. Unfortunately, the jetpack we bought had a defective battery and we had to return it. We went back to the store and we were lucky enough to work with Leslie again... We were treated the same way and again, we would explain our entire issue and she would respond in ways that showed she didnt listen to our concerns at all. I waited a few days to write a review because I dont like to post emotionally charged reviews, but the way she treated us was very unsettling. On a positive note, we did work with Mike at the store and he was very patient and helpful.

I already did a review. How could you loose it ? I even got a very nice reply from them.

Been a customer more than 15 years and I am amazed at how this store stays in business when it expects me to wait more than 30 minutes so I can upgrade my phone and give them MORE money. Too bad...I left the store. My time is money too. Under staffed.

No tech help at this store. The check in girl at the door refused to allow us to speak to anyone about our problem. Red Checkmark, I assume thats her name because thats all that was on her nametag, insisted we call 611 and get a tech coach to help. Apparently if your not here to buy a new phone no one wants to talk to you. Hey Verizon, save some money and just put in cell phone vending machines. We could talk to them and get the same result as Red Checkmark.

Always very helpful!

In & out with no problems. Everyone friendly & helpful.

Opinion. Store is very helpful and gets your needs attended to with expertise.

They waited on me fast. They showed me a FREE app. To put on grandchilds tablet

Went to get service changed. Was quick and polite

Bad customer service. The sales rep promised to waive activation charges. She will talk to store manager to get it off bc she dont have access to do so. We texted back and forth bc her manager is on vacation. Got a text back a week later that her manager will not honor the waive. Had to call the manager for discussion and still she will only waive 1 line. Had to call customer service and send them proof from the text messages that I was promised that from the sales rep. Got customer service to waive. Location manager is unprofessional. Verizon needs to watch who they hire as managers. This will mess up their reputations.

Very helpful for a change, keep up the good work.

I switched to Verizon and bought all the accessories about 5 months ago. Ear phones and case broke, not a big deal it happens. Went in to talk to this company where I got it and the tune changed. Bad customer service, no help and sent me to the manufacturers (which is always an endless rabbit trail) and gave me no help whatsoever. Will not buy anything again from this company.

They overcharged me by charging my credit card 10 times the amount they were supposed to and they cannot return the credit to my card. I had to dispute the charge with my bank and that has caused a whole pain in the rear end in dealing with them. I was very disappointed with this transaction although my wife did get her new iPhone Xs Max.

Went in to get help setting up a new iPhone as when I tried to do it myself it downloaded and synched with my sons phone. The man who ended up helping me looked like hed rather quit than help me. After taking about 13 seconds to listen to my issue he grabbed one of the paper inserts in my box and wrote the name of an app for me to download so I could do it myself. I explained some of my problems and he did a couple things to my phone, sighed frustratingly as he downloaded the app onto one of my phones and then sent me on my way. Youd think after buying a $700-800 phone from the company that signs his check that he would be willing to help me out. There was hardly anyone in the store and only one other waiting. Needless to say I wont go back to this location. P.S my phones are still messed up and I get my sons phone calls on my phone and laptop...thanx Verizon man!

Gave great discounts and had amazing customer service.

Getting less and less impressed w Verizon every day... Cell service is not what we expected, spending a fortune, and in-store service is not what it should be. Some of their people dont know anything about products, and when I go in seeking tech support, (like for smartwatch pairing or phone tech problems) their solution is always to look up how much longer I have on my contact and tell me how much my buy-out is so that they can sell me a new phone... Not happy... But at this point NO carrier seems really concerned w their quality of service...

Very helpful, courteous amd professional staff at this location!

This is where we buy our phones,they have the best network and the best service.

I love Verizon they have always taken care of me. Everytime I have a problem the people at this store have solved it. The last phone I got here I even took a class on in the store that was free; could not ask for more.

Ive had AT&T, Sprint, and Verizon now with VZW since 2003. Ones really no better than the other. You just trade apples for apples, and gimmicks for gimmicks. My suggestion, pick a provider and just keep it, theyre all basically the same.

They get you in and out pretty quick.

Horrible customer service. Guy basically told me they dont care about my business or how many thousands I spend over my lifetime on them, only the black and white corporate policy matters. Hopefully google gets their act together and sets out their own wifi phone and makes these smug jerks go the way of blockbuster.

They are not customer service any longer. Wont help with a lot of problems.

Great customer service, met all our needs.

Great service Adriana and Chris was very helpful and now we have everything we needed for are upgrade! Thank you!

Sent me a remanufactured phone, litteraly falling apart, and when I take it back they say I have to pay to get a working phone sjrew you Verizon

Very disorganized in prioritizing people coming into the store. You show up and look for help. The sales people say, Oh, we need to check you in, look for Matt and cannot find him so you are in limbo. Its no doubt an idea of personal attention but its just stupid. Its a phone for gods sake. Give me a number and have the number thing on the wall. After that its OK. The Sales people are young and dont know how to sell but for the most part...its a phone. Who cares, it will die in 18 mo to 2 years and you get a new one.

Helpful employees, and knowledgeable persons such as Mark.

Im not very tech savvy but Cody was awesome and got me all straightened out.

Great customer service

Activated a new phone and a tablet and was out of the store in 13 minutes.

Coolest phones and great plans and prices

Fast, efficienct setvice

They lied to me on the contract. Costs too much to get a lawyer. Very shady people.

Eager sales staff.

Wife bought a new i-phone, she finally gave up the flip-phone !

Quick and courteous service

Spoke with one staff over the phone, came in for the deal, another staff said they didnt have that deal. I was talked over the entire time. Came out with new phones, but the experience was your typical cutthroat sale.

Exelent service, thank you

Good service and Frendly

Better then at@t

Very helpful, friendly & knowledgeable

Went in some time back to get my phone swapped after a warranty issue. Staff was okay and the work was done with little trouble although it was time consuming. Its a Verizon store, not a third party authorized reseller, so at prime times you should expect a wait.

Super friendly staff!

Price for.screen protector out of site. $5300 for an. $8.00 item what a rip !!!!

Cody was very helpful